The Buzz - April 2022

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APRIL 2022

ALAMEDA COUNTY SOCIAL SERVICES AGENCY • OFFICE OF PUBLIC AFFAIRS & COMMUNITY RELATIONS • EMPLOYEE NEWSLETTER

A Message from the Interim Agency Director

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little over a month ago, on March 21, 2022, I became your Interim Agency Director. I am excited to serve in this position and I look forward to the personal interactions that I hope to have with you in my current role. If you happen to pass me in the hallway or take a trip with me on the elevator, please take the opportunity to introduce yourself, and I will do the same.

IN THIS ISSUE 1 A Message from the Interim Agency Director 1 SSA Welcomes Back Customers into Lobbies and Client Waiting Rooms 2 WBA Redefines “Fresh” 2 SSA Runners Achieve Top Placements in County 5K Event

I understand and appreciate many of the unique challenges your departments face. I also appreciate the strength, ingenuity, and resourcefulness, that staff bring to the work, which makes it possible to continue providing critical services to children, older adults, families, and individuals. You rise to the occasion despite the work demands, customer service frustrations, work disparities, communications void, staffing challenges, and the public’s misperception of what we do.

3 Being Proactive about Healthcare Decisions

If we have learned anything the past few years, it is that we cannot predict all the challenges that lie ahead. What we know for sure is that the Alameda County Social Services Agency will always find new and better ways to embody our mission. I look forward to working with all of you.

5 VITA Volunteers Rise Above Second Pandemic Tax Season to Serve Families in Need

All the best, Andrea Ford

3 A Connected Child is a Protected Child: Child Abuse Prevention Month 4 Successful Opening ACT: SSA’s Agency Communications Team Gets to Work

County of Alameda Social Services Agency

SSA Welcomes Back Customers into Lobbies and Client Waiting Rooms After more than two years of pandemic-impacted operations, SSA re-opened its lobbies and client waiting rooms for full service on Monday, April 11, 2022. The Agency’s priority is the health and safety of our staff and our customers; appropriate social distancing and mandatory mask compliance are still being enforced. Thank you to staff for their diligence and flexibility during this transition.

Photo credits: Amada Robles, Division Director (Eden) and Charles Balderama Sanchez, Admin Specialist II (Public Affairs)


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