How to Make VICIDial an Empowered Call Center Solution? Similar to many other open source solutions and technologies, VICIDial is also a very popular solution. It is an open source call center software solution, which is widely in use by many call centers and companies. In fact, some countries give more preference to VICIDial to run call centers, even if they can use even more advanced and affordable proprietary solutions such as call center software Philippines. VICIDial is a scalable and reliable software, but it is not as powerful as many advanced software available in the market. Therefore, users of the VICIDial need to empower it even further. In this article, I will share the top 3 tips to empower the VICIDial call center solution. 1. Adding add-ons There are many companies offering expert services in the VICIDial call center solution. These VoIP companies hold a team of VICIDial experts to provide specialized services to the customers. These companies also build various add-ons, which are ready to use. These add-ons can be integrated into VICIDial to use more advanced features and functionalities such as:
Sticky agent Disposition bucket Graphical reports Soundboard Avatars And many more
By integrating some of these add-ons, VICIDial can be empowered as it will get better and advanced features. 2. CRM integration Integrating a CRM solution with VICIDial call center software can let agents view the information of a customer within call center software during a live call. This will make agents more confident as well as it will help agents to deliver more personalized responses. One can use an open source CRM solution to keep the cost under control. For example, VICIDial vTiger integration is one of the integrations that can empower the VICIDial solution. Moreover, the vTiger CRM system is an open source solution, which makes it affordable as well. 3. Adding unified communication Unlike earlier when customers used to be happy with what you deliver to them, nowadays, customers are more demanding. They want more. They like to feel valued. They want to connect with you via their preferred communication channels. Therefore, call centers or any companies using communication tools need to upgrade the technology to meet the needs of the customers.