ACI Asia-Pacific Technical Bulletin Issue 14 - September 2017

Issue 14 – September 2017

ICAO Reveals Plan to Strengthen Regional Safety Cooperation

ACI Speaks on Security and Other Challenges at Regional Civil Aviation Summit ACI Highlights the Impact of Electronics Ban to Regulators

Publication of Green Airports Recognition 2017 ACI Asia-Pacific Environmental Survey 2017 Airport Carbon Accreditation Updates Free ACERT v5.0 Available Now! Wildlife Trafficking Round Table to Help Train Personnel in Aviation ACI Asia-Pacific Helps Shape HKIA into a Green Airport

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Reshaping the Future of ACRIS Work Group Outcomes of 2017 Airport IT Survey Trends Survey

Seamless Customer Experience: Open Data at Sydney Airport

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ICAO Reveals Plan to Strengthen Regional Safety Cooperation ICAO has announced an integrated approach to assisting small and developing States to improve safety. The plan, known as Global Aviation Safety Oversight System (GASOS), will be built on three pillars of interstate mutual assistance in safety cooperation, safety oversight, and accident investigation.

The first pillar for safety cooperation has been successfully constructed by the existing Regional Aviation Safety Groups (RASG), including those in Asia-Pacific and the Middle East. These safety groups are similar to the safety committees at ACI. They discuss safety issues and work together to identify and implement solutions. ACI AsiaPacific participates in these groups regularly.

The concept of creating regional interstate organizations in civil aviation is nothing new. The original version of the Chicago Convention, or officially the Convention on International Civil Aviation, historically signed in 1944 in Chicago, permitted the formation of regional aviation commissions to facilitate the carrying out the aims of the convention including the maintenance of safety. Efforts are now therefore being spent to promote the establishment of Regional Safety Oversight Organizations (RSOO) and Regional Accident Investigation Organizations (RAIO) especially in regions where there is potential for States in a more advanced stage in civil aviation development to help smaller, neighboring States in need of assistance in these two critical areas. The creation of an RSOO in the ICAO Middle East and North Africa has begun in earnest following a DGCA-Middle East conference conclusion reached in 2011.

The progress of the project will be discussed at a Middle East safety meeting in Bahrain (RASG-MID/6) at the end of September 2017. ACI will be represented at the meeting and will give an update in the next bulletin.

ACI Speaks on Security and Other Challenges at Regional Civil Aviation Summit The world of civil aviation holds annual summits to discuss matters of strategic importance. These meetings are favorable opportunities for industry associations like ACI to impress upon regulators on the positions of airport operators. This year the summit, officially known as the 54 th Asia-Pacific Directors General Civil Aviation Conference, was convened in Ulaanbaatar, Mongolia, from 7 to 11 August 2017. ACI Asia-Pacific had the privilege of speaking to an audience of regulators from 38 States on Smart Security, a project that ACI and IATA jointly launched in 2013 in an

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attempt to improve the efficiency and effectiveness of the passenger and cabin baggage security screening points.

ACI Asia-Pacific also spoke about the APEX in Security program, an ACI peer review service designed at helping airports identify and close security gaps through onsite inspections. The Director General of ACI World, Angela Gittens was also present and took part in a panel of high-powered officials such as the administrator of the US Federal Aviation Administration and the Vice-President of Asian Development Bank, moderated by the Secretary General of ICAO, Dr. Fang Liu, to discuss the challenges and opportunities faced by the aviation industry in Asia-Pacific.

The conference as usual covered all the five strategic objectives of ICAO: safety, security and facilitation, air navigation efficiency, air transport economics, and environmental protection. This year’s discussions focused on the transition of prescriptive regulations to a more performance and outcome based regime, especially in the areas of safety and air navigation. On air navigation, the priorities now are performance based navigation, and for Asia-Pacific in particular, the implementation of the Seamless ATM Plan aimed at improving airspace capacity amongst other objectives. The plan is of long-term significance to airports planning to invest billions of dollars in expanding and upgrading their infrastructure because, needless to say, without a proportionate increase in airspace capacity, the potential of the capital investment will never be fully realized.

ACI is a fully accredited International Organization at ICAO, which means we have a standing invitation to participate in key ICAO events. If you would like to participate as an ACI delegate in the next DGCA Asia-Pacific conference held next year in Fiji scheduled in October, please contact SL Wong at sl@aci-asiapac.aero.

ACI has been a Standing Observer at ICAO since 2008.

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ACI Highlights the Impact of Electronics Ban to Regulators

On 21 March 2017, the UK and USA governments unexpectedly gave 72 hours to airlines operating direct flights from ten Middle Eastern and North African countries to stop carrying any electronic items larger than a cell phone in the flight cabin. The reason given was that these electronic items, since then otherwise known as Personal Electronic Items (PED) to the industry, might be used by terrorists as disguises to conceal explosives. These items would then need to be checked into the aircraft hold. Business travelers carrying laptop computers were most affected; so were duty free shoppers who just bought their cameras and game consoles on the airside before boarding. At one airport, more than 200 electronic items in the possession of unknowing passengers caught by the surprise were reportedly being checked-in at the boarding gate every day during the initial stage of the new rule. As one can imagine, checking in a large number of laptops at the gate is an operational and logistical challenge, not to mention the potential impact on sales of electronics and the inconvenience caused to dismayed passengers.

A few weeks later ACI and other industry associations, notably IATA, held an urgent meeting with the U.S. and other governments in Washington to try to find a solution to the crisis. To the relief of the airlines and airports concerned, the problem was well understood. At the end of June 2017, the authorities agreed to lift the ban provided that the airlines in question could implement a series of enhanced security measures within 120 days. To impress upon authorities the negative impact of the ban on airport operations, retail activities and even flight safety (Lithium batteries commonly used in consumer electronics are potentially a type of dangerous goods), ACI Asia-Pacific presented a paper to a meeting of security regulators, including representatives of the U.S. and U.K. governments, in July 2017.

This episode reminds us of the importance of solidarity amongst members of the airport community and speaking out in one voice in defense of our interests when necessary. Credit must be given to the ACI Asia-Pacific Regional Aviation Security Committee, currently chaired by Vince Scanlon at Adelaide Airport, for providing guidance to the association on leading the campaign. If you wish to know more about the work of the committee or join the committee, please contact SL Wong at sl@aci-asiapac.aero.

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Publication of Green Airports Recognition 2017

3 The Regional Office has consolidated the submissions of the Green Airports Recognition 2017 into a publication which is now available for download. The annual Green Airports Recognition was introduced this year with the support of the ACI Asia-Pacific Regional Environment Committee. The Recognition’s objectives are to promote environmental best practices to minimize the aviation industry’s impact on the environment and to recognize ACI Asia-Pacific airport members’ outstanding accomplishments in their environmental projects.

Recognition criteria include: environmental best practice awareness, company management involvement, cost effectiveness, environmental benefit, innovation, stakeholder engagement, training and applicability.

The Regional Office received a total of 16 submissions under the theme “Energy Management”. These 16 airport members represent 16% of the total passenger traffic in the Asia-Pacific and Middle East regions, and 12 of them are now currently accredited under the Airport Carbon Accreditation programme. These 16 airports are: • • • • • • • • •

Abu Dhabi International Airport Adelaide Airport Beijing Capital International Airport Brisbane Airport Chandigarh International Airport Chhatrapati Shivaji International Airport Christchurch International Airport Darwin International Airport Haikou Meilan International Airport

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• • • • • • •

Hong Kong International Airport Indira Ghandi International Airport Kuala Lumpur International Airport Queen Alia International Airport Rajiv Gandhi International Airport Sharjah International Airport Sydney Airport

For more information, please contact Ken Lau at ken@aci-asiapac.aero.

ACI Asia-Pacific Environmental Survey 2017 To build on the success of the last ACI Asia-Pacific Environmental Survey in 2015, the Regional Office launched the ACI Asia-Pacific Environmental Survey 2017 in mid-July. By completing the Survey, participating airports will: • • •

Fulfil the crucial best practice sharing requirement to enter the Green Airports Recognition 2018 of the theme “Waste Minimization” to be launched end of this year and Green Airports Recognition 2019.

Receive a summary report on aggregated results and learn the industry trends and best practices in the region.

Receive a full customized report that could compare airport’s environmental performance in the region and justify the existing and/or proposed environmental initiatives.

The ACI Asia-Pacific Environmental Survey 2017 has been distributed to members’ environmental contacts and ACI Liaisons in mid-July. This is also downloadable through this Link. Airports are expected to return the completed survey by end of September.

For more information, please contact Ken Lau at ken@aci-asiapac.aero.

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Airport Carbon Accreditation Updates There are now 38 Asia-Pacific airports certified by the programme as follows: Level 3+, Neutrality:

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Chhatrapati Shivaji International Airport, India Indira Gandhi International Airport, India Kempegowda International Airport, India Rajiv Gandhi International Airport, India Sunshine Coast Airport, Australia

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Adelaide Airport, Australia Brisbane International Airport, Australia Gimpo International Airport, Republic of Korea Hamad International Airport, Qatar Hong Kong International Airport, Hong Kong Incheon Airport, Republic of Korea Parafield Airport, Australia Queen Alia International Airport, Jordan Suvarnabumi Airport, Thailand Sydney Airport, Australia

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Chiang Mai International Airport, Thailand Don Mueang International Airport, Thailand Dubai International, United Arab Emirates Dubai World Central, United Arab Emirates Hat Yai International Airport, Thailand Kansai International Airport, Japan Kuala Lumpur International Airport, Malaysia Macau International Airport, Macau Mae Fah Luang Chiang Rai International Airport, Thailand Osaka International Airport, Japan Sharjah International Airport, United Arab Emirates Taoyuan International Airport, Chinese Taipei

Level 3, Optimisation:

Level 2, Reduction:

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Level 1, Mapping: -

Abu Dhabi International Airport, United Arab Emirates Bahrain International Airport, Bahrain Beijing Capital International Airport, China Gold Coast Airport, Australia Hobart International Airport, Australia Muscat International Airport, Oman Nadi International Airport, Fiji Perth Airport, Australia Phnom Penh International Airport, Cambodia Siem Reap International Airport, Cambodia Sihanoukville International Airport, Cambodia

Technical Updates: The Regional Office attended the Airport Carbon Accreditation Advisory Board meeting on 5 July. The Board was established to ensure the robustness and continuous improvement of the programme. The meeting endorsed the engagement of a consultant to produce a comprehensive guidance on carbon offsetting for airports and provided direction to the programme for airports to tackle long term continuous emissions reductions.

For more information about Airport Carbon Accreditation, please contact Ken Lau at ken@aci-asiapac.aero.

Free ACERT v5.0 Available Now! ACI’s Airport Carbon and Emissions Reporting Tool (ACERT) is a self-contained excel spreadsheet that enables an airport operator to calculate its own greenhouse gas (GHG) emissions inventory. The tool is available at no cost to airports and can be used without emissions or environmental expertise by inputting readily available operational data.

ACERT automatically generates an inventory report that includes a summary table of GHG emissions, and pie charts.

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This stand-alone report also contains detailed notes on the assumptions and caveats and a check-list to aid review.

In addition, version 5.0 will also provide airports with the necessary information needed to transfer from ACERT to the Airport Carbon Accreditation Online Application Portal as well as a new structured presentation of results that includes Key Performance Indicators (KPIs).

ACERT is available for free by emailing ACERT@aci.aero and support may also be provided.

Wildlife Trafficking Round Table to Help Train Personnel in Aviation The United States Agency for International Development (USAID)’s Reducing Opportunities for Unlawful Transport of Endangered Spies (ROUTES) round table meeting took place in Bangkok on 2-3 August 2017. There were representatives from Kenya, Qatar and Thai Airways, Malaysia Airlines, USAID and NGOs in this field (TRAFFIC and Freeland). The meeting aimed to: • • • •

Identify the key roles within the aviation industry that are most commonly exposed to wildlife crime; Create specific competency criteria for these roles; Gain a better understanding on how various companies and agencies within the industry train their staff and measure competency and knowledge retention; and Establish guidelines for ROUTES to best capture key validation data from training efforts within the industry.

The Regional Office presented on ACI’s initiative in combatting Wildlife Trafficking and some examples at Hong Kong International Airport. The setup of the meeting was very interactive; members had the opportunity to rotate in small tasks groups to discuss and achieve the above aims collectively. The outcome of the meeting will enable ROUTES to design and implement training materials in modules to suit different key roles of occupation within the airport to combat wildlife trafficking.

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For more information, please contact Ken Lau at ken@aci-asiapac.aero.

ACI Asia-Pacific Helps Shape HKIA into a Green Airport The Regional Office was awarded in HKIA’s Environmental Management Recognition!

ACI Asia-Pacific has joined among more than 100 tenants at Hong Kong International Airport (HKIA) in pledging to help shape HKIA into a green airport by taking part in the third HKIA Environmental Management Recognition Scheme. The theme for 2016/17 recognition is “Waste Reduction”. ACI Asia-Pacific achieved “Good Class” by fulfilling the requirements below: • • • •

Design and implement a waste reduction and management plan; Take part in the HKIA waste separation and recycling scheme; Waste separation at source in our premises; and No environmental offence by Hong Kong Environmental Protection Department.

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Good job Regional Office and thanks HKIA! For more information, please contact Ken Lau at ken@aci-asiapac.aero.

Reshaping the Future of ACRIS Work Group The ACI Airport Community Recommended Information Services (ACRIS) Work Group meeting reviewed the 2017 ACRIS Work plan, ACRIS WG Terms of Reference and the proposal of ACRIS tool kit that will consist of a collection of recommended practices, Guidance Documents Support for Request for Proposal and training etc.

The 22nd ACI ACRIS Work Group meeting was held on 7-9 June 2017 in San Francisco. It was attended by some 23 representatives from ACI, IATA, Singapore Changi Airport, other American and European airports and airlines, and ACI World Business Partners.

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There were also progress updates of ongoing ACRIS projects: • Seamless Travel (web service that provide information and different services to passengers through application such as a mobile phone app) - new version will be launch soon.

• ACRIS Recommended Practices Review – a Task Force has been created.

• Application Program Interface shop by SITA (API is a code that allows two software programs to communicate with each other) – A platform is being created according to ACI industry standards.

The next ACRIS meeting will be held in Hong Kong on 31 October-1 November, 2017 kindly hosted by Hong Kong International Airport, in conjunction with HKIA Technovation Conference and Exhibition 2017.

For more information about ACRIS, please contact Ken Lau at ken@aci-asiapac.aero.

Outcomes of 2017 Airport IT Survey Trends Survey The summary findings of 2017 Airport IT Trends Survey has been published in the Air Transport IT Trends Insights 2017.

We thank the participated airports for their efforts in filling in the survey. Exclusive access to the full results is now available via the respondent’s portal (participated airports only).

The private portal: • • • •

Provides much deeper data and includes all questions in the survey; Enables your airport to better benchmark itself against peer airports; Contains valuable financial data for auditing purposes; and Provides the flexibility to analyze the data by airport size (passenger & revenue) and region.

For enquiries, please contact Ken Lau at ken@aci-asiapac.aero.

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Seamless Customer Experience: Open Data at Sydney Airport There are so many ways that technology can improve customer experience for airport visitors. But how do you make that experience as seamless as possible? At Sydney Airport, our technology strategy has embraced Open Data to find the platforms our customers use every day, and leverage them to better support their airport experience. Our work with Google Maps is just one example of how we’re achieving this.

We know that wayfinding is a critical part of the customer experience and wanted to make sure our customers could find what they need, when they needed it – no matter where in the airport precinct they were located. While our multilingual flight information display screens, e-directories and stationery signage all provide effective wayfinding for our customers, we wanted to also provide a mobile solution to meet the growing demographic of ‘mobile-first’ travellers and provide greater choice to our customers for their wayfinding experience Our partnership with Google Maps has achieved just that. We’ve shared our data with Google to create indoor maps for our terminals, highlighting the location of check-in counters, gates, amenities and retail outlets. This allows customers to navigate their way through the terminal from the palm of their hand – using a platform they already use on a daily basis.

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A seamless experience is an intuitive one While only launching Google Maps this year, we’ve already received positive feedback from our customers. The intuitive and familiar platform adds to the seamless experience, allowing customers to easily find their way without having to learn a new format, design or functionality of a bespoke maps platform. The maps can also be used throughout the whole airport process, providing a single directional guide for customers from the couch to gate. This provides a consistent experience even as the customer interacts with a wide range of organisations as they move through the airport process.

This new approach is also making us more responsive. Changes to tenancies and amenities can be easily updated to ensure the maps always remain up-to-date. Outside, we’re working to update landside improvements to ensure road information remains current as we implement a significant ground transport improvement plan.

This offers our customers the type of experience they’ve come to expect in their day-to-day lives, and provides greater visibility of things to see and do as they move through the terminal.

New partnerships to further build on this approach The success of this project has highlighted the potential to share data with established providers to enhance the customer experience. We’re currently exploring further options with other map providers to ensure our customers can use their platform of choice to navigate through our terminals.

The maps, combined with a dedicated focus on technology solutions at every stage within the airport process, are delivering customers an easier and better-informed journey through Sydney Airport.

For more information of the project, please visit: https://www.sydneyairport.com.au/corporate/media/corporatenewsroom/sydney-airport-introduces-indoor-google-maps-at-terminals Stuart Rattray, BA (Hons) – General Manager Technology Stuart commenced as General Manager Technology at Sydney Airport in April 2015.

This is a new role which has been created in recognition of the importance of technology to all aspects of Sydney Airport’s business including facilitating and enhancing the customer experience. Stuart has responsibility for technology, IT and customer analytics / data. His immediate focus is on a significant investment program over the next five years to improve the capacity, robustness and resilience of Sydney Airport’s network and systems.

Stuart has a strong finance, analytical and systems background coupled with extensive experience in operations management, people leadership and customer facing roles.

Prior to joining Sydney Airport, Stuart held roles at Veda Group Limited, AAPT and AT&T in the United States.

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Safety Related Activities Calendar Date 8-9 November 2017

Details 20th ACI Asia Pacific Regional Operational Safety Committee

20-24 November 2017

11th Meeting of ICAO Asia-Pacific Regional Aviation Safety Team 37th ACI World Safety & Technical Standing Committee Meeting

6-8 February 2018

Location Bangkok, Thailand Bangkok, Thailand Quito, Ecuador

Security Related Activities Calendar Date 28-29 September 2017

Details 13th Smart Security Management Group Meeting

6-7 November 2017

21st ACI Asia-Pacific Regional Aviation Security Committee Meeting 47th ACI World Security Standing Committee Meeting ICAO Regional Conference on Global Aviation Security Plan

10-11 December 2017 20-21 December 2017

Location Amsterdam, The Netherlands Bangkok, Thailand Dubai, UAE Bangkok, Thailand

Environment Related Activities Calendar Date 3-4 October 2017

Details Global Sustainable Aviation Summit

12-13 October 2017 27 November 1 December 2017 21-22 March 2018

ACI World Environment Standing Committee Meeting ICAO Seminar on Green Airports ACI Asia-Pacific Regional Environment Committee Meeting

(The above are subject to change. Please check with ACI or related organisations for details)

Location Geneva, Switzerland Mauritius Montreal, Canada Brisbane, Australia

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ACI Asia-Pacific Regional Operational Safety Committee ACI Asia-Pacific Regional Aviation Security Committee ACI Asia-Pacific Regional Environment Committee ACI Asia-Pacific Regional Airport Information Technology Liaison Group To read previous issues of ACI Asia-Pacific Technical Bulletin, please click here.

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