ACI Asia-Pacific Newsletter 17 March 2017

If you are unable to read the HTML format of the newsletter, please visit our website to download the pdf file.

17 March 2017

ACI Asia-Pacific Homepage

ACI Asia-Pacific Events

ACI Global Training

Newsletter Highlights Featured Airport Member

Featured World Business Partner

Shenzhen Airport Group

Swyft Inc.

Final Call for Registration – 12th ACI Asia-Pacific Regional Assembly, Conference & Exhibition ACI announces winners of the 2016 Airport Service Quality Awards Asia-Pacific and Middle East airports posted robust passenger growth in 2016 at 9%, air freight maintained strength at 4% ACI Attended the 11th Smart Security Management Group Meeting

1

Sunshine Coast Airport Becomes Australia’s First Carbon Neutral Airport ACI Asia-Pacific Membership Survey 2017 - Thank You For Your Participation!

Industry News Australia Adelaide Airport Adelaide Airport and Amadeus partner to roll out Australasia’s first fully automated airport management system Sydney Airport Improved service ratings welcomed as passenger growth continues

Jordan Airport International Group January Passenger Numbers Rise by 1.6% at Queen Alia International Airport

New Zealand Christchurch International Airport Cathay Pacific to Fly Hong Kong – Christchurch Direct from December

Singapore Changi Airport Launch of Master Architect tender for Changi Airport Terminal 5

United Arab Emirates Abu Dhabi Airports Abu Dhabi International Airport voted best Airport in the Middle East and Most Improved Airport: Middle East for 2016 Dubai Airports DXB Wows passengers with the world’s fastest airport Wi-Fi World Business Partners

2

Brisbane Airport innovates with Aeroascent to boost efficiency and intelligence Another first for Hactl’s pharma handling

Feature Stories

Final Call for Registration – 12th ACI Asia-Pacific Regional Assembly, Conference & Exhibition

The 12th ACI Asia-Pacific Regional Assembly, Conference and Exhibition will be held from April 10 – 12, 2017 in Doha, Qatar.

More speakers are confirmed to speak at this conference which is only 3 weeks away. Global aviation industry players will come together to discuss the latest trends and strategies through dynamic presentations and interactive panel discussion.

Conference agenda includes:  Aviation Talks on the following two topics : o o

Planning for Future Growth: A Closer Look at the Ambitious Plans of the Middle East Airports Hamad International Airport: The Airport’s Leading Practices in Asset Management, Business Continuity and Innovation

 Leaders’ Forum: What Defines a Best Airport?

3

 Special Address by Mohamed Khalifa Rahma, Regional Director, ICAO Middle East Office  Organizational Succession Planning to Meet Future Challenges  Landside Security and Crisis Communication  Why Airports Should Be Bothered with Corporate Social Responsibility?  Airport Planning and Airport Cities  Enhancing Customer Service with Innovative Technology For further details of the confirmed speakers, please visit the event website at http://aci-apaa2017.com/program/.

15% Group Discount is available for groups of three or more delegates from the same company. For group registration, please fill in the group registration form and send it to events@aci-asiapac.aero.

Furthermore, airport members may utilize the ACI Asia-Pacific Conference Incentive Program (CIP) for two free registrations. A growing number of airports have already benefited under this scheme which is exclusively available to ACI Asia-Pacific airport members only. For more details, please contact us via events@aciasiapac.aero.

We look forward to welcoming you in Doha!

ACI announces winners of the 2016 Airport Service Quality Awards

ACI World announces the winners of the 2016 Airport Service Quality (ASQ) Awards. Airports large and small from around the globe demonstrate airports’ commitment to providing an excellent customer experience.

“I am delighted that as we celebrate the 10th anniversary of helping airports understand how best to serve their customers with the ASQ Programme, we see our largest group of winners ever,” said Angela Gittens, Director General, ACI World. “These airports have dedicated themselves to delivering a stellar customer experience.

Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimising non-aeronautical revenue performance. ACI proudly recognizes these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”

ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants. Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.

4

The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year. The categories have been designated to recognize the achievements of airports of different sizes and in different regions.

The ASQ Awards Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, 16–18 October 2017.

Asia-Pacific and Middle East airports posted robust passenger growth in 2016 at 9%, air freight maintained strength at 4% Passenger traffic across Asia-Pacific and the Middle East delivered strong growth in December 2016: Asia-Pacific at +9.6% and Middle East at +9.4%. For the year, Asia-Pacific recorded gains at +9% and Middle East +9.4%.

India continued to take the top spot in Asia-Pacific for December 2016 reporting outstanding increase in passenger traffic over the same period last year, driven by robust domestic passenger travels. Airports with the highest growth for the month: Chennai (MAA) +49.9%, Calcutta (CCU) +31.9%, Bangalore (BLR) +22.2%. In China, both international and domestic travels reported solid increase. Top runners for the month: Kunming (KMG) +15.6%, Guangzhou (CAN) +12.9% and Chengdu (CTU) +12.7%.

Elsewhere in the region, Seoul Incheon (ICN) registered an increase of +13.7% in December 2016. The South Korean market appears to be recovering well from the negative impact of Middle East respiratory syndrome crisis in 2015, and also benefited from network expansion by low cost carriers.

In the Middle East, passenger traffic growth sustained at a higher level in December 2016. Dubai (DXB), the largest hub in the region, received +9.3% more passengers than the same month last year. Doha (DOH) continued to generate the highest growth in the region at +15%.

For the year 2016, overall passenger traffic growth in both Asia-Pacific and the Middle East remained buoyant.

Domestic traffic grew at a fast pace in India, whereas air carriers in China actively pursued international expansion.

Furthermore, low cost carriers spurred demands in various markets as competition with full service carriers intensifies. These factors are expected to support passenger growth into the first quarter in 2017.

In terms of air freight, the overall growth trajectory continued in December 2016 in both Asia-Pacific and Middle East, recording growth at +10.9 and 10.4% respectively. For the year, Asia-Pacific grew +4.5% and Middle East grew +5.8%.

The growth in Asia-Pacific, for the month of December 2016, was largely driven by increased demand for the yearend rush in perishables, electronics and e-commerce. The top three freight hubs all delivered robust increase: Hong Kong (HKG) +11.3%, Shanghai Pudong (PVG) +14.3% and Seoul Incheon (ICN) +13.8%. In the Middle East, major air freight hubs continued to report significant gains, especially in Doha (DOH) +22.6% and Dubai (DXB) +5.4%.

For the year 2016, overall air freight growth in Asia-Pacific recovered steadily since June 2016 and accelerated gradually towards year end. The increase was driven mainly by international air freight demands. In the Middle East, after a slow third quarter, overall air freight growth picked up in the fourth quarter. Doha (DOH) remained the bright spot where robust monthly growth was consistently above 20% in the fourth quarter.

5

TABLE 1: Airports reporting highest preliminary year-on-year traffic growth rates in December 2016 1

> 40M Beijing (PEK) +8.5% Dubai (DXB) +9.3% Tokyo Haneda (HND) +5.6%

Top 3 airports by size category2 Passenger 25M to 40M 15M to 25M 5M to 15M Manila (MNL) +5.5% Doha (DOH) +15% Tokyo Narita (NRT) +6%

Abu Dhabi (AUH) +3.7% Bangalore (BLR) 22.2% Brisbane (BNE) +1.1%

Calcutta (CCU) +31.9% Hyderabad (HYD) +21.2% Busan (PUS) +11.5%

Freight Hong Kong (HKG) +11.3% Shanghai Pudong (PVG) +14.3% Seoul Incheon (ICN) +13.8%

TABLE 2: Airports reporting highest preliminary year-on-year traffic growth rates for the year 2016 1

> 40M Beijing (PEK) +5.0% Dubai (DXB) +7.2% Tokyo Haneda (HND) +5.8%

Top 3 airports by size category2 Passenger 25M to 40M 15M to 25M 5M to 15M Manila (MNL) +8.1% Tokyo Narita (NRT) +4.7% Doha (DOH) +20.2%

Abu Dhabi (AUH) +5.1% Nanjing (NKG) +15.9% Brisbane (BNE) +2.2%

Osaka Itami (ITM) +2.6% Busan (PUS) +20% Calcutta (CCU) +21.2%

Freight Hong Kong (HKG) +3.2% Shanghai Pudong (PVG) +5.4% Seoul Incheon (ICN) +4.5%

Note: 1. ACI preliminary passenger and freight statistics are based on a significant sample of airports that provide regular monthly reports to ACI. They represent approximately 60% of total passenger traffic and 70% of total freight traffic worldwide. Commentary, tables and charts are based on preliminary data submitted by participating airports and are therefore subject to change.

2. Size categories refer to the annual passenger traffic (in the last 12 months)

ACI attended the 11th Smart Security Management Group Meeting The Regional Office attended the 11th Smart Security Management Group (SSMG) meeting from March 1 – 2, 2017 in Narita Japan. SSMG, for the first time, was integrated as one of the working group sessions under IATA Passenger Experience Management Group Meeting.

The meeting was well attended by representatives from airports, airlines, regulators, industry association, including ACI and IATA and other security service providers. Narita Airport, Singapore Changi Airport and Doha Hamad International Airport were among the ones from Asia-Pacific.

A number of Smart Security Opportunity Assessments (SSOA) have been completed in Asia-Pacific airports since 6

the introduction of the ACI/IATA Smart Security initiative. Going forward, Smart Security Regional Workshop will replace SSOA with the first Smart Security Regional Workshop for the region planned to be held in the first half of 2017.

Smart Security Guidance materials, including the latest version updated in February 2017, are now available on ACI World website. Should you have any questions about Smart Security Program and Regional Aviation Security Matters, please contact SL Wong, Head of Industry & Technical Affairs, ACI Asia-Pacific at sl@aci-asiapac.aero.

Sunshine Coast Airport becomes Australia’s first carbon neutral airport

Sunshine Coast Airport is the first Australian airport to achieve carbon neutrality under the Airport Carbon Accreditation program. The program recognises airports around the globe for managing their carbon emissions and reducing carbon footprints.

Mayor Mark Jamieson said Sunshine Coast Airport had made the journey to the top level of the program, Level 3+ Neutrality, over the past five years with an innovative and holistic approach.

“This achievement is the final step in the program and I am proud to see the airport continuing as an industry leader in reducing carbon emissions,” Mayor Jamieson said. “Their journey to carbon neutrality is testament to the airport’s complete commitment to council’s vision of being Australia’s most sustainable region - healthy, smart and creative. Becoming carbon neutral is a credit to work put in by our airport management and staff.”

Sunshine Coast Airport joined the Airport Carbon Accreditation program in 2012 and set a target to become carbon neutral by 2018.

In 2013, the airport achieved Level 1 Mapping, followed by Level 2 Reduction in 2014 and Level 3 Optimisation last year. Airport general manager Peter Pallot said achieving carbon neutrality was a fantastic milestone.

“The team have worked incredibly hard to make Sunshine Coast Airport the most sustainable airport in the country,” Mr Pallot said.

"To date our initiatives have delivered a 24% reduction in Scope 1 and 2 carbon emissions, 9% reduction in electricity consumption per passenger and an 11% reduction in waste to landfill per passenger.”

Since mapping its carbon usage in 2013, Sunshine Coast Airport has continued to work on its carbon footprint reduction program through a series of low energy initiatives including investments in low energy lighting and air conditioning, the implementation of waste reduction, recycling programs, the use of water sensitive urban design, water usage reduction and water harvesting.

7

“We are proud to purchase Australian Gold Standard Carbon Offsets to negate our residual emissions,” Mr Pallot said. “We chose to purchase Australian Carbon Offsets to support the Australian offset market and restore native forests.”

ACI Asia-Pacific Regional Director Patti Chau also recognised the commitment required in achieving Level 3+ Neutrality under the Airport Carbon Accreditation. “I would like to congratulate Sunshine Coast Airport in becoming the first carbon neutral airport in Australia!” Mrs Chau said.

“Level 3+ Neutrality is the highest level of environmental achievement available to airports under the Airport Carbon Accreditation program and it is recognition of the airport's great effort in reducing and offsetting emissions.

“We are proud of Sunshine Coast Airport's achievement and its commitment to sustainability which has set a good example for airports in the region. “ACI will continue to work with our airport members in their journey towards carbon neutrality which is crucial for the sustainable development of our industry.”

To find out which airports are certified & their levels of certification, visit: http://www.airportcarbonaccreditation.org.

ACI Asia-Pacific Membership Survey 2017 – Thank You For Your Participation!

In January 2017, the Regional Office launched the ACI Asia-Pacific Membership Survey 2017, inviting airport members to evaluate our services and suggest new initiatives that caters to their needs.

The feedback from members is important as it will form the basis when the Regional Office formulates and develops its 2018 – 2020 Strategic Plan.

We would like to thank you all the members who have completed the survey and please feel free to contact our staff members should you have any comments.

Asia-Pacific Airports

ACI Asia-Pacific Year in Review 2016

8

Events

ACI Asia-Pacific Region Unit 13, 2/F, Airport World Trade Center,1 Sky Plaza Road, Hong Kong International Airport, Hong Kong www.aci-asiapac.aero

To read previous issues of ACI Asia-Pacific Biweekly Newsletter, please click here.

To subscribe/ unsubscribe, please click here.

Members are welcome to send company news to ACI Asia-Pacific Communications Team for publishing in the newsletter.

Tender news received from airport members will be emailed to WBP members of this region.

9Â Â