Cultural Assessment Tools

1 Cultural Assessment Tools There are a host of cultural assessment tools available to organizational leaders. Which tools would you select to use for your workplace? Why? What are the benefits to these particular tools compared to others? Support your view.

Cultural assessment tools help companies discover the prevailing differences between ideal culture and real culture. The tools can be used in the analysis of a company’s experiences and expectations. The first tool that I would have for my organization is the Organizational Culture Assessment Instrument (OCAI). This stool can significantly help my organization to grow through organizational change.

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2 According to Davis and Cates (2018), OCAI is one of the most important models in history. According to the results of their empirical research, OCAI has significantly helped thousands of organizations and tens of thousands of managers correct and navigate their performance successfully (Davis & Cates, 2018).

Another cultural assessment tool I would recommend is the Intercultural Sensitivity Scale (ISS). Petrovic et al. (2015) point out the ISS helps in measuring intercultural sensitivity as an effective component of intercultural communication competence. The tool can distinguish and experience differences in culture. The tool works by evaluating such six elements as suspending judgement, interaction involvement, empathy, open-mindedness, self-monitoring, and selfesteem. Such elements assessed by this tool can easily help organizational leaders to understand their followers, including their competence level with regards to intercultural communication towards the differences of others (Matsumoto & Hwang, 2013).

The last cultural assessment tool I would select is the Intercultural Communication Competence (ICC). According to Matsumoto and Hwang (2013), the ICC is connected to five factors: global attitude, motivation, intercultural experiences and training, empathy, and the ability to be a good listener during a conversation. I believe the ICC would be an ideal assessment tool because of its relation to adapting behaviors, empathy, and communication.

When followers have adapting behaviors, it becomes easy for them to incorporate change when it is needed. Leaders that offer empathy show goodwill towards their followers. Lastly, good communication is also important between leaders and their followers. Open communication results in the development of an environment of clarity and understanding.

3 References Davis, R., & Cates, S. (2018). The implementation of the organizational culture assessment instrument in creating a successful organizational cultural change. International Journal of Business & Public Administration, 15(1).

Matsumoto, D. & Hwang, H. C. (2013). Assessing cross-cultural competence: A review of available tests. Journal of cross-cultural psychology, 44(6), 849 – 873.

Petrović, D. S., Starčević, J., Chen, G. M., & Komnenić, D. (2015). Intercultural sensitivity scale: Proposal for a modified Serbian version. Psihologija, 48(3), 199-212.