Indian BPO Companies

1 Indian BPO Companies Business Process Outsourcing (BPO) Industry in India has matured significantly. This can be seen in the massive growth that the outsourcing industry has noted in the last few years.

This is despite the challenges which include pressure and negative campaigns it has faced from the media. The satisfaction expressed by the employees of these companies has been a positive sign that indicate success and productivity. This has therefore made these companies to attract foreign investors and emerge as an appealing area for most young job seekers.

Daksh eServices is one of India’s fastest growing BPO Companies. By 2003, it was the largest independent BPO Company in India with revenue amounting to 32 million US Dollars.

The company has current employee strength of more than 5,000 individuals and provides its customers with solutions in care services and back office processes. The company’s main services include; Customer Care, Technical Support, and Transaction Processes among others.

Daksh eServices has five facilities in India alone where one is in Mumbai and the other four in New Delhi. Some of the company’s major clients include very successful company’s some of which feature in the Fortune 500. In 2004, IBM acquired Daksh making it even greater. When measured in terms of employee satisfaction which is an important aspect of the company, Daksh managed to be the top-most employer where it scored 91.6 in the E-SAT survey.

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2 This was possible due to the company’s commitment to the responsibility of improving its relationship with the clients, employees and all the communities in the world. The company’s fast growth has been another feature that has attracted interest from admirers. With around 1000 employees stock in 2003 this number has increased to a current number of about 5,000 employees (India syndicate.com Pvt. Ltd., 2010). Daksh seems to have made a great name among the most reputable BPO Companies in India. This is due to the company’s unique features. Firstly, Daksh established an approach that involves community building right from the time of its formation. This is through its various contributions to the society where it surrenders its one percent of its net profit to education of the less privileged.

Vishnu Solutions is another successful Business Process Outsourcing company in India.

The company has positioned itself strategically by its ability to provide back office processing services through both BPO and LPO center in Kolkata. This is an international call center that has received an ISO 9001:2000 certification to provide BPO and LPO services to its clients. The company’s strategy is to offer its services in different industry verticals. It has achieved this through bringing together professional expertise and technology innovation. This is in the most significant areas like finance, accounting, data entry, data processing, document management among others (Vishnu Solutions, 2006). The company endeavors in providing its outsourcing services to the entire country and the whole world as well. This is through its main strategy of establishing long term and valuable relationships with its clients through improved services. The company has also become a niche for most individuals due to its reduced costs which are made possible by the company’s well managed techniques. One feature that makes Vishnu Solutions stand out among the Indian BPO companies is its commitment to provision of comprehensive training to all its employees so that they are able to provide the clients with the appropriate programs and also maintain the industry‘s standard practices.

The other Business Process Outsourcing Company that has established itself in India is EFunds International. This company has outsmarted many other companies in the region making it become one of the most preferred employers. Most individuals have always desired to work with this company due to its wonderful services in customer care, back office operations and transaction processes (Grotal, 2011). The current number of employees in this company‘s various branches around the world. EFunds International has several facilities in India where one is in New Delhi and two others in Mumbai. In addition, the company also owns two centers for the software development in Chennai. The company focuses on several areas which include; financial services retailer, software development and electronic funds network among other businesses. In the recent E-SAT survey, EFunds International was ranked fourth with 88.0 points in employee satisfaction. The success of this company has been facilitated by its ability to provide a variety of processes to its clients. This includes IT consulting, electronic payment and business process management just to name a few.

Among the above BPO companies, Vishnu Solutions Company seems to be the most reputable BPO Company in India. This is due to various characteristics that this company has innovated making it the most successful in its business activities. Firstly, the company has been able to link its clients with processes and modern technology. This has assisted in empowering the quality of teamwork due to the use of the innovative means. In addition, the company has differentiated itself by its ability to provide direct marketing, customer services and surveys among other processes through one-on-one relationship with its customers. The global clients are also taken care of through the company’s CRM services.

3 Vishnu Solutions success has also been made possible by its well established relationship with its customers. This has made the company acquire more clients. The company’s policy of operating as a single vendor has also been a strategic advantage. This is because the clients benefit from the cost reduction that this model leads to and the confidentiality of their processes.

The company ensures that high levels of confidentiality and security are maintained according to the stipulations of the client, whether through simple agreement up to complete cover of security level.

The company’s technology is superior compared to other companies. This is because it is designed to support world wide services. This is made possible by the support of HCL which is a powerful customer relations developer. Through this support Vishnu Solutions enables its clients to learn how to manage their customers in a more productive way. Another strength that Vishnu Solutions exhibits is enough experience in both inbound and outbound processes. This has been developed from the numerous products campaigns that the company has handled some of which have involved multiple campaigns. This makes it possible for them to deal with such processes for their clients.

4 References Grotal. (2011). eFunds International India Private Limited. Retrieved 01 December 2011 from http://www.grotal.com/India/EFunds-International-India-Pvt-Ltd-P1/.

India syndicate.com Pvt. Ltd. (2010). Daksh eServices. Retrieved 02 December 2011 from http://www.bpowatchindia.com/Company_Profile/daksh_eservices_pvt__ltd_.html Vishnu Solutions. (2006). Vishnu Solutions. Retrieved 01 Dec. 2011 from http://www.vishnusolutions.com/aboutus.asp