Developing a Culture of Caring, Learning and Service

Developing a Culture of Caring, Learning, & Service Name Date

Objectives

•To establish ways nurses can create a culture that conveys a positive workplace To teach nursing professionals how they can support each other for personal and professional growth To promote a culture of caring, learning and service To highlight ways of promoting a culture to that enhances teamwork, readiness for change, community leadership and professional practice To provide insights on changing culture, the challenges and benefits

Learning outcomes: Upon completion of this presentation students will be able to

Contribute to create a culture that conveys a positive workplace

Adopt ways of supporting each other for personal and professional growth

Embrace teamwork, readiness for change, community leadership and professional practice

Execute a culture of caring, learning and service

Work towards a culture of service

Introduction A caring culture in nursing is whereby patients are accorded care that s effective, safe and personcentered as staff feel valued and supported (Munro & Hope, 2020)

Key Terminology Culture Caring Learning Service Teamwork Professionalism

I. Building a Culture of Caring

Workplace Culture & Patient Outcomes Connection • Workplace culture: The Nursing unit-level culture that patients and staff experience every day.

• Better patient outcomes

influenced by positive work environment & adequate staffing (Munro & Hope, 2020).

Illustration of workplace culture & patient outcome Dynamics

Creating a Caring Culture & Positive Workplace As the chief nursing officer the role entails coordinating daily nursing operations & ensuring consistency in the organization's practice standards.

How Nurses can Provide a Culture of Caring

• Respect: respect the

inherent dignity, worth, unique attributes, and human rights of all individuals

Focusing on the patient and their needs: By centering care on patient needs & Preferences.

Empathy: Understand & share feelings of patients & families through support (Munro & Hope, 2006)

II. Culture Of Learning Achieved through providing opportunities for professional development, education and learning to support nurses to advance in their careers and competence (McKinnon & Fealy, 2011)

Supporting Employees & Professional Growth • Nurse leader role is essentially

to create a culture that conveys a positive workplace where employees are valued and supported in their personal and professional growth

Three keys to support nurses’ Professional growth •Motivational interviewing Elimination of barriers Promotion of shared governance

Professional development in the nursing profession brings us up to date on the latest techniques, technology and evidence to be able to provide quality care to patients.

It also fosters career advancement and leadership growth for nurses who wish to elevate responsibilities (Leach & McFarland, 2014).

Cont.…

• Motivational Interviewing:

leader identifies nurse motivation & needs and then coming up with a goal setting strategy to meet them

Elimination of barriers to professional development: Provide access to in-house continuing education opportunities.

Shared Governance: supporting engagement, role development, nursing ownership of practice, a positive practice environment and professional development

How to Create a learning Environment • Nurse leaders can create positive

workplace whereby employee safety, growth and attainment are promoted

• Health care units can attain a

positive work environment when by focusing on overall cultures , supporting employee growth and making them feel safe and comfortable (Munro & Hope, 2006)

III. Culture of Service

•Teamwork

Teamwork

• Facilitating

Handling conflict among team members.

Expanding a team to include other

Clarifying roles and

communication.

Readiness for Change Initiate interventions to enhance organizational readiness and facilitate the integration of change, such as continuing education courses for staff and focus on teamwork, open communication, total quality management & strategic management (Munro & Hope, 2006)

Community Relationships

Nurse-Community Relationships • Any nurses form relationships with community groups by participating in local organizations, volunteering for community service or by becoming politically active nurses in a community-based practice.

• They must be able to establish relationships with their community to be effective change agents.

• Communication within the community take place through channels

such as neighborhood, newsletters, public bulletin boards, newspapers, radio, television & electronic information sites.

Professional Practice •Commitment to compassion Focus on caring Strong ethical values Continuous development of self and others Accountability and responsibility for insightful practice; collaboration and flexibility (Leach,& McFarland, 2014).

Shaping culture takes time, sometimes years (YoderWise & Kowalsk, 2006)

Creating a positive culture

• Skilled

Communicatio n.

Effective Decision

True Collaboration

Appropriat

Lessons for Nursing administration graduate students • Develop sense of understanding of the deep commitment and time required for changing culture

• Create culture for caring to deliver patient-centered care • Create enabling environment for nurses learning through education and development and opportunities to enhance competence

• Develop culture of service is focused on teamwork, and building relationships

Positive Culture • Focused on patient satisfaction • A culture of compassionate, kind atmosphere where respect & skillful communication are upheld

• Eliminating bullying harassment, intimidation & discrimination among professionals

• Zero tolerance for behaviors that undermine

cohesion, morale & teamwork (Hahtela et al., 2017)

Conclusion • Nurse leaders have a role of Developing a Culture of Caring, Learning, & Service

• Culture of service achieved by promoting patient-centered care to address their needs & Preference

• Culture of learning entails providing opportunities for continuing education, professional growth and development

• Culture if learning entails Teamwork, Readiness for Change, Community Relationships & Professional practice

References Hahtela, N., McCormack, B., Doran, D., Paavilainen, E., Slater, P., Helminen, M., & Suominen, T. (2017). Workplace culture and patient outcomes: What's the connection?. Nursing Management, 48(12), 36-44. DOI: 10.1097/01.NUMA.0000526910.24168.ee Leach, L. S., & McFarland, P. (2014). Assessing the professional development needs of experienced nurse executive leaders. JONA: The Journal of Nursing Administration, 44(1), 51-62.

McKinnon, T. H., & Fealy, G. (2011). Core principles for developing global service-learning programs in nursing. Nursing Education Perspectives, 32(2), 95-101.

Munro, L. & Hope, A. (2020). Healthy work environment: Resolutions for 2020. American Journal of Critical Care, 29(1), 4–6. Retrieved from https://aacnjournals.org/ajcconline/article/29/1/4/30615/Healthy-Work-EnvironmentResolutions-for-2020 Yoder-Wise, P. S., & Kowalski, K. (2006). Beyond leading and managing: Nursing administration for the future. Mosby.