Conflict Management in Nursing

1 Conflict Management in the Nursing Profession My job description as a registered Nurse, duty includes bedside reporting. There was an occasion when the hospital was changing its protocols for reporting by introducing the new subject and patient detail forms that would help improve the narration and readability of the bedside reports. During the transition period to the new system, nurses would keep both the old and the new form for evaluation purposes.

The first stage of the conflict was the possible failure by other nurses to abide by rules, which meant that the next nurse would fill the legacy or new form for them based on the information they left on one of the forms. The second stage is the perceived conflict as the nurse filling the details left out by the previous nurse feels frustrated by the actions of the previous nurse. The third stage is felt conflict where the nurse now recognizes that there is a deliberate attempt to cause frustration. In my situation, it happened after three occasions of informing the previous nurse via text message to fill both forms.

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2 After the confrontation through the phone, I reported to the head nurse for further action and that turned out as the manifest stage of the conflict. The head nurse called the accused nurse, two other affected nurses, and I for a meeting in her office. There was an open discussion, I expressed my feelings, and reasoning for the actions, I took. The other nurse also explained his or her perceptions of the issue and the head nurse presented a resolution that there should be no filling on behalf of another nurse. Hence, the last stage of this conflict was positive aftermath (Garber et al., 2012).

The conflict reduced staff morale and adversely affected the performance of nursing duties. A possible way to create a positive atmosphere would be by dealing with the situation rather than letting it go and maintaining grudges (Huber, 2015). The use of a mediator such as a head nurse was necessary and the open discussion would help, as it can be an opportunity to apologize. In hindsight, I dealt with the conflict in the appropriate way.

3 References Garber, J. S., Gross, M., & Slonim, A. D. (2012). Avoiding common nursing errors. LWW. Huber, D. L. (2015). Leadership and nursing care management (5th ed.). Elsevier Saunders.