The term knowledge worker refers to a person whose job requires critical thinking and theoretical and analytical knowledge to make accurate decisions. These workers perform numerous duties including forecasting, reporting, analyzing health data, creating models, and developing new products and services. The specialized role of these people enables them to participate in complex tasks at their places of work. They apply high-level knowledge to resolve challenging issues. This knowledge calls for both divergent and convergent thinking to provide valid answers to complex practice issues. All employees in healthcare settings are considered knowledge workers since they are involved in complex decision-making processes.
