Test Bank For Operations Management An Integrated Approach, 7th Edition By Dan Reid and Nada Sanders

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Test Bank For Operations Management An Integrated Approach, 7th Edition By R. Dan Reid and Nada Sanders Chapter 1-16

Test Bank For

Operations Management An Integrated Approach, 7th Edition By R. Dan Reid and Nada Sanders Chapter 1-16

Chapter 1: Introduction to Operations Management LO Section

Subsection

What Is Operations Management?

Question # 1, 2, 3, 4, 5, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 73, 75, 81, 82, 83, 84, 85, 86, 87, 114, 115, 116, 117, 118, 119, 130,

Differences between Manufacturing and Service Organizations

14, 21, 22, 23, 24, 74, 88, 89, 120, 132, 133, 134, 135, 136, 138,

Operations Management Decisions

25, 26, 27, 76, 121, 122, 124,

Historical Development

19, 20 Why OM?

28, 29, 94, 139

Historical Milestones

28, 29, 94, 139,

The Industrial Revolution

30, 31, 32, 33, 90, 91

Scientific Management

34, 35, 36, 37, 38, 39, 40, 41, 69, 92, 93, 95, 123, 125

The Human Relations Movement

42, 43, 44, 46, 47, 48, 71, 96, 98, 100, 101

Management Science

45, 49, 50, 97, 103,

The Computer Age

104, 126

Just-in-Time

51, 52, 53

Total Quality Management Business Process Reengineering

54, 55, 57

Flexibility

77, 106

Time-Based Competition

58, 107

Supply Chain Management

56, 105, 128

Global Marketplace Sustainability and Green Operations

60, 63

Electronic Commerce Outsourcing and Flattening of the World

61, 62, 64, 108

Big Data Analytics

6, 127, 141

59, 99, 129

102 109

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Today's OM Environment Operations Management in Practice

65, 66, 70, 78, 131, 140 67, 68, 110

OM across the Organization

72, 79, 80, 111, 112, 113, 137

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Multiple Choice

1. Every business is managed through what three major functions? a) accounting, finance, and marketing b) engineering, finance, and operations management c) accounting, purchasing, and human resources d) accounting, engineering, and marketing e) finance, marketing, and operations management Ans: e Solution: Every business is managed through three major functions: finance, marketing, and operations management.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a Level: Easy Bloom‘s: Knowledge Learning Objective 1: Define operations management.

AACSB: Knowledge Time on Task: 1 min

2. Which business function is responsible for managing cash flow, current assets, and capital investments? a) accounting b) finance c) marketing d) operations management e) purchasing Ans: b

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Solution: Finance is the function responsible for managing cash flow, current assets, and capital investments.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a Level: Easy Bloom‘s: Knowledge Learning Objective 1: Define operations management.

AACSB: Knowledge Time on Task: 1 min

3. The finance function is responsible for a) sales, generating customer demand, and understanding customer wants and needs. b) planning and coordinating all the resources needed to design, produce, and deliver the merchandise to its various retail locations. c) planning, coordinating, and controlling the resources needed to produce a company‘s products and services. d) managing cash flow, current assets, and capital investments. e) efficiency and costs.

Ans: d Solution: The financial function is responsible for managing cash flow, current assets, and capital investments.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a Level: Easy Bloom‘s: Knowledge Learning Objective 1: Define operations management.

AACSB: Knowledge Time on Task: 1 min

4. Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs? a) finance b) human resources c) marketing d) operations management e) purchasing Ans: c Solution: Marketing is responsible for sales, generating customer demand, and understanding customer wants and needs.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a Level: Easy

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Bloom‘s: Knowledge Learning Objective 1: Define operations management.

AACSB: Knowledge Time on Task: 1 min 5. Which business function is responsible for planning, coordinating, and controlling the resources needed to produce a company‘s products and services? a) engineering b) finance c) human resources d) marketing e) operations management Ans: e Solution: Operations management is the business function that plans, organizes, coordinates, and controls the resources needed to produce a company‘s goods and services.

Section Ref: What Is Operations Management?

Sub Section Ref: n/a Level: Easy Bloom‘s: Knowledge Learning Objective 1: Define operations management.

AACSB: Knowledge Time on Task: 1 min

6. All of the following are true for business process reengineering EXCEPT a) it can increase efficiency. b) it cannot be used to improve quality. c) it can reduce costs. d) it involves asking why things are done in a certain way. e) it involves redesigning processes.

Ans: b Solution: Business process reengineering means redesigning a company‘s processes to increase efficiency, improving quality, and reducing costs. Reengineering requires asking why things are done in a certain way, questioning assumptions, and then redesigning the processes.

Section Ref: Historical Development Sub Section Ref: Business Process Reengineering Level: Easy Bloom‘s: Comprehension Learning Objective 4: Identify major historical developments in operations management.

AACSB: Knowledge Time on Task: 1 min

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