TEST BANK for Managing Operations Across the Supply Chain, 5th Edition Morgan by Swink, Melnyk, Hart

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Student name:__________ 1) Which of the following statements is a reason why operations management is important?

A) Efficient and productive operations drive the economic well-being of nations.

B) Operations management is responsible for much of the value created by

organizations.

C) All of these are reasons why operations management is important.

D) Operations management is a key source of competitive differentiation among firms.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-01 Explain what operations management is and why it is important.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-17 Which of the following statements is...

2) Structural operations management decisions include: A) Materials controls, supply chain, and value definition.

B) Workforce, production planning, and materials controls.

C) Workforce, capacity, and facilities.

D) Capacity, facilities, and technology.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-02 Describe the major decisions that operations managers typically make.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-4 Structural operations management...

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3) A supply chain is a global network of organizations and activities involved in: A) Financing, producing, and marketing of goods and services.

B) Designing, financing, selling, and disposing of goods and services.

C) Producing, buying, servicing, and disposing of goods and services.

D) Designing, transforming, consuming, and disposing of goods and services.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-01 Explain what operations management is and why it is important.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-2 A supply chain is a global network...

4) Joe Jones was asked to undertake a project to determine the resources and capacity his firm

would need in the next three to 10 years. These types of decisions are considered to be: A) Positional aspects of operations management.

B) Infrastructural aspects of operations management.

C) Structural aspects of operations management.

D) Assessment aspects of operations management.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Apply Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-02 Describe the major decisions that operations managers typically make.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-5 Joe Jones was asked to undertake a...

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5) Which of the following factors is NOT a major change driver that supply chain managers are

concerned about?

A) Regulatory changes B) Global political changes C) Supply chain managers are concerned about all of these changes.

D) Technology changes Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-04 Explain what the supply chain is and what it means to view operations mana Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-21 Which of the following factors is...

6) Which functional activities are the most closely related to operations managers’ attempts to

manage the flow of materials and information in a firm?

A) Customer, finance, and logistics management B) Logistics, supply, and customer management C) Finance, accounting, and supply management D) Logistics, finance, and supply management Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-06 Define the planning activities associated with managing operations across Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-14 Which functional activities are the...

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7) A supplier of materials used in manufactured goods is a participant in: A) The resource/technology supply chain B) The product supply chain C) A union D) The tier 2 supply chain Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-04 Explain what the supply chain is and what it means to view operations mana Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-35 A supplier of materials used in...

8) Which of the following statements is NOT true regarding supply chain management?

A) Supply chain management is a way of viewing operations management.

B) Supply chain management has grown as a result of a focus on core capabilities.

C) Supply chain management is about making the most of relationships with suppliers.

D) Globalization has slowed the growth of supply chain management.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-04 Explain what the supply chain is and what it means to view operations mana Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-19 Which of the following statements is...

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9) Which of the following challenges is most likely to be faced by service operations managers,

rather than manufacturing operations managers?

A) Pure service operations need to be separated from pure goods-producing operations B) Customers are more directly involved in service processes, so their perceptions need to be considered C) Operations is typically less financially important in service businesses D) The “total product experience” is more important in services Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-01 Explain what operations management is and why it is important.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-30 Which of the following challenges is most...

10) While there is overlap between operations management and supply chain management, the

two are different in that: A) Operations management focuses on processes, supply chain management focuses on relationships and flows.

B) Operations management focuses on tangible goods, supply chain management focuses on services.

C) All of these.

D) Operations management focuses on production, supply chain management focuses on supply and logistics.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Apply Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-04 Explain what the supply chain is and what it means to view operations mana Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-11 While there is overlap between...

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11) In working with downstream processes, internal operations managers typically work closely

with: A) B) C) D)

Marketing and sales managers Human resource managers Government regulators Information technology managers

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-05 Identify the partners and functional groups that work together in operatio Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-33 In working with downstream processes...

12) Suppose that you are the general manager of a hotel. For which of the following issues would

you first seek help from an operations manager in your firm?

A) We are running out of cash.

B) Our prices seem to be too high.

C) Customers' complaints are rising.

D) We need a new insurance policy.

Question Details AACSB : Analytical Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Apply Difficulty : 3 Hard Gradable : automatic Learning Objective : 01-02 Describe the major decisions that operations managers typically make.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-40 Suppose that you are the general...

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13) Which of the following statements best describes “process thinking”?

A) B) C) D)

It is a way to categorize elements of work activities.

It is a way to approach work systematically.

It is a way to manage thought processes to make better decisions.

It is a way to view business as a system of interrelated activities.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-03 Explain the role of processes and “process thinking” in operat Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-28 Which of the following statements best...

14) Operations managers answer questions of what, how, when, where, and who by defining both

the _________ and _________ aspects of the operations management system.

A) Financing and capacity B) Marketing and delivery C) Structural and infrastructural D) Production and accounting Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-02 Describe the major decisions that operations managers typically make.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-3 Operations managers answer questions of...

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15) Operations management is: A) The management of production.

B) The management of services.

C) The management of physicians.

D) The management of processes.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-01 Explain what operations management is and why it is important.

Topic : A Broad Definition of Supply Chain Operations Management Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-16 Operations management...

16) What kinds of questions does an operations manager who is responsible for strategic-level

planning address?

A) How many manufacturing plants should the company operate?

B) How should this process be organized?

C) Should we make this part or buy it?

D) Which employees should work the day shift tomorrow?

Question Details AACSB : Analytical Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Apply Difficulty : 3 Hard Gradable : automatic Learning Objective : 01-06 Define the planning activities associated with managing operations across Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-39 What kinds of question does an operations...

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17) Every organization operates which of the following types of supply chains?

A) Information and personnel supply chains.

B) Product and resource/technology supply chains.

C) Direct and indirect supply chains.

D) Product and tangible goods supply chains.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Understand Difficulty : 2 Medium Gradable : automatic Learning Objective : 01-04 Explain what the supply chain is and what it means to view operations mana Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-20 Every organization operates which of...

18) To an operations manager, the "key customer" is: A) The Echelon 1 customer.

B) The person who uses the product.

C) The person who has the greatest impact on design, sales, and growth opportunities for

the product.

D) The person who buys a product.

Question Details AACSB : Reflective Thinking Accessibility : Keyboard Navigation Accessibility : Screen Reader Compatible Bloom's : Remember Difficulty : 1 Easy Gradable : automatic Learning Objective : 01-05 Identify the partners and functional groups that work together in operatio Topic : Viewing Operations Management from a Supply Chain Management Perspective Source : Chapter 01 Test Bank - Static > TB MC Qu. 01-13 To an operations manager, the...

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