TEST BANK for Effective Leadership and Management in Nursing, 9th Edition by, Eleanor J. Sullivan. A 1. Introducing Nursing Management 2. Designing Organizations 3. Delivering Nursing Care 4. Leading, Mana ging, Following 5. Initiating and Managing Change 6. Managing and Improving Quality 7. Understanding Power and Politics PART II. LEARNING KEY SKILLS IN NURSING MANAGEMENT 8. Thinking Critically, Making Decisions, Solving Problems 9. Communicating Effectively 10. Delegating Successfully 11. Building and Managing Teams. 12. Handling Conflict 13. Managing Time PART III. MANAGING RESOURCES 14. Budgeting and Managing Fiscal Resources 15. Recruiting and Selecting Staff 16. Staffing and Scheduling . 17 . Motivating and Developing Staff 18. Evaluating Staff Performance 19. Coaching, Disciplining, and Terminating Staff 20. Managing Absenteeism, Reducing Turnover, Retaining Staff 21. Dealing with Staff Problems 22. Preparing for Emergencies 23. Preventing Workplace Violence 24. Handling Collective Bargaining Issues P
