TEST BANK for Managing Operations Across the Supply Chain 4th Edition by Morgan Swink, Steven Melnyk and Janet L. Hartley. ISBN 9781260442915. All Chapters 1-19. TABLE OF CONTENTS Ch. 1 Introduction to Managing Operations Across the Supply Chain Ch. 2 Operations and Supply Chain Strategy Ch. 3 Managing Processes and Capacity Ch. 3a Process Mapping and Analysis Ch. 4 Product/Process Innovation Ch. 5 Manufacturing and Service Process Structures Ch. 6 Managing Quality Ch. 6a Quality Improvement Tools Ch. 7 Managing Inventories Ch. 8 Lean Systems Ch. 9 Customer Service Management Ch. 10 Sourcing and Supply Management Ch. 11 Logistics Management Ch. 12 Demand Planning: Forecasting and Demand Management Ch. 13 Sales and Operations Planning Ch. 14 Materials and Resource Requirements Planning Ch. 15 Project Management Ch. 15a Advanced Methods for Project Scheduling Ch. 16 Sustainable Operations Management – Preparing for the Future
