CFT Quiz 12 Drawing-In Phase

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CFT Quiz 12 - Unit 12: Drawing-In Phase Question 1

Q: As future ISSA professionals, we must first seek to understand our clients before we make recommendations.

A. B.

True

False

Question 2 Q: The ISSA drawing-in phase is a process which: A.

Insures a high level of client motivation

B.

Distinguishes you as a professional

C.

Has five stages

D.

All of the above

E.

A and C

Question 3

Q: Stage One of the ISSA drawing-in phase is: A.

Data collection

B.

Establishing an integrated training process

C.

Establishing yourself as a professional

D.

Guided discovery tour

E.

Feeling the water before jumping in

Question 4

Q: Stage Two of the ISSA drawing-in phase is: A.

Data collection

B.

Establishing an integrated training process

C.

Establishing yourself as a professional

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D.

Guided discovery tour

E.

Feeling the water before jumping in

Question 5

Q: Client rapport is a key characteristic in establishing a relationship with your clients.

A. B.

True

False

Question 6

Q: Stage Three of the ISSA drawing-in phase is: A.

Data collection

B.

Establishing an integrated training process

C.

Establishing yourself as a professional

D.

Guided discovery tour

E.

Feeling the water before jumping in

Question 7

Q: Motive is defined as an impulse or physiological need acting as incitement to action.

A. B.

True

False

Question 8

Q: A trainer should facilitate learning by using which sensory channel(s)?

A.

Visual

B.

Auditory

C.

Kinesthetic

D.

All of the above

E.

A and B

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