CCBA and CBAP Certifications Study Guide Expert tips and practices in business analysis - Section 11

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Knowledge quiz - CCBA® and CBAP® Certifications Study Guide

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Knowledge quiz Consider the following real-world scenario and complete the micro mock exam based on this chapter that follows.

Case study: Mobile pay You are part of a project team working for the country's largest bank. Your team has just launched the first mobile phone payment application in partnership with the world's most advanced end-user technology company, Oranges Inc. The solution you implemented allows people to pay for everyday transactions using their mobile phones instead of plastic credit and debit cards. People simply need to pass their phone over the payment terminal and the transaction is completed. The bank's stakeholders expect that the number of transactions will increase dramatically and that customers will absolutely love this application. As the business analyst on this project, you have defined some performance measures prior to this launch and cannot wait to track the results. Some of the performance measures you agreed with the stakeholders are (a.) the number of sales processed using the new mobile application versus the regular plastic cards within the first three months and (b.) the number of customers that download and install the new application onto their mobile phones and the actual usage of the application when processing transactions. You also suggested that a survey is done two months after the https://subscription.packtpub.com/book/data/9781838825263/11/ch11lvl1sec93/knowledge-quiz

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launch date to determine what people think and feel in relation to the new application's usability and security features. After the first three months, when you analyzed the performance measures that you agreed before, you noticed that during the last two weeks of the three-month period, the number of sales transactions dropped suddenly and quite significantly. The application downloads also declined and quite a number of customers have reverted back to using the card only transactions. The stakeholders are asking you to work out what could be the cause of this significant change in mobile phone spending behavior.

Question 1 Using the provided case study, while measuring solution performance, which one of the following considerations should you take into account when you collect performance measures?

Select the correct answers from the following choices: A. Purpose of measure B. Volume or sample size C. Customer culture D. Enterprise environment Question 2

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There are examples of quantitative and qualification performance measures given in the provided case study.

Choose whether this statement is True or False: A. True B. False

Question 3 Refer to the provided case study. Considering that the two-week period that is showing different performance data than the rest of the period makes you wonder whether the data was collected over a long enough period, you are also concerned that the sample size of the data might not be adequate to make a sound judgment on performance. You are wondering if the data is perhaps a false signal of poor performance.

Which one of the following elements of the analyzing performance measures are you considering here?

Select the correct answers from the following choices: A. Accuracy B. Risks C. Trends D. Solution performance versus desired value https://subscription.packtpub.com/book/data/9781838825263/11/ch11lvl1sec93/knowledge-quiz

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Question 4 Using the provided case study, which of the following tasks will you perform to track the agreed performance measures in relation to the solution after launch?

Select the correct answer from the following choices: A. Review performance aspects B. Assess solution limitations C. Measure solution performance D. Assess enterprise limitations

Question 5 Refer to the provided case study. After you sent the survey to the agreed sample size of customers, you received an overwhelmingly positive response, where almost all customers said that they love the new mobile payment application. What type of measure is this a response too?

Select the correct answers from the following choices: A. Quantitative measure B. Quantity measure https://subscription.packtpub.com/book/data/9781838825263/11/ch11lvl1sec93/knowledge-quiz

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C. Qualitative measure D. Positive measure

Question 6 Refer to the provided case study. After you did some analysis of the cause of the significant reduction in sales during the last two weeks of the threemonth period, you established some external factors that could be to blame.

The bank recently announced that they will become the sponsor of a new industrial plant that received a lot of negative publicity in the media. They lost a number of customers bank-wide and you believe this might be the reason the performance data was affected during the last two weeks. Which of the following elements of assessing enterprise limitations could have resulted in you discovering this information?

Select the correct answer from the following choices: A. Stakeholder impact analysis B. Risks C. Organizational structure changes D. Trends

Question 7

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Refer to the provided case study. After discussing the performance data collected after the three-month period, the stakeholders ask you to do some analysis on the solution itself. Which of the following elements of assessing solution limitations should you execute?

Select one or more correct answers from the following choices: A. Identify internal solution component dependencies B. Identify internal solution component abnormalities C. Investigate solution problems D. Investigate solution options

Question 8 Which of the following is a key input to measuring solution performance?

Select the correct answer from the following choices: A. Business requirements B. Business value C. Business scope D. Business objectives

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Question 9 Which of the following is a key output to measuring solution performance?

Select the correct answer from the following choices: A. Solution result metrics B. Solution performance measures C. Solution performance value D. Solution performance results

Question 10 The business analyst only needs to validate the performance measures and any influencing criteria with other business analysts and do not need to involve other stakeholders.

Choose whether this statement is True or False: A. True B. False

Question 11

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When business analysts analyze performance measures, which elements do they need to take into account?

Select one or more correct answers from the following choices: A. Accuracy B. Solution performance versus desired value C. Risks D. Solution scope

Question 12 The purpose of this task is to determine the factors that are internal to the solution that restricts the full realization of value. Which task are we referring to here?

Select the correct answer from the following choices: A. Assessing solution options B. Assessing solution functionality C. Assessing solution boundaries D. Assessing solution limitations

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Question 13 A stakeholder impact analysis provides insight into how the solution affects a particular stakeholder group. When conducting a stakeholder impact analysis, what must business analysts consider?

Select one or more correct answers from the following choices: A. The processes that don't use the solution to execute.

B. The processes where the stakeholders use the solution.

C. The issues, risks, and overall concerns that the stakeholders have with the solution.

D. The geographic locations of the stakeholders interacting with the solution.

Question 14 In the context of common recommendations that a business analyst may make about what action to take in relation to a solution after analyzing its performance, what does the term "sunk cost" refer to?

Select the correct answer from the following choices: A. The money and effort that is scoped for the implementation of an initiative B. The money and effort planned for an initiative https://subscription.packtpub.com/book/data/9781838825263/11/ch11lvl1sec93/knowledge-quiz

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C. The money and effort already committed and spent towards part of an initiative D. The estimated money and effort to be committed to an initiative

Question 15 When collecting performance measures, the timing and frequency with which measurements are taken may have an effect on the outcome.

Choose whether this statement is True or False: A. True B. False

Question 16 When defining performance measures, it is not recommended that you use qualitative and quantitative measures. You should only use one type of measure per solution that you analyze.

Choose whether this statement is True or False: A. True B. False

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Question 17 Solution evaluation consists of five key tasks. Choose all the appropriate tasks from the following list: A. Assess solution limitations B. Define solution measures C. Assess enterprise limitations D. Measure solution performance

Question 18 Which of the following is a key output of recommending actions to increase solution value?

Select the correct answer from the following choices: A. Recommended actions B. Recommended options C. Recommended steps D. Recommended solutions

Question 19 https://subscription.packtpub.com/book/data/9781838825263/11/ch11lvl1sec93/knowledge-quiz

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During which one of the following solution evaluation tasks is the business analyst most likely to do an impact assessment?

Select the correct answer from the following choices: A. Analyze performance impacts B. Analyze performance measures C. Assess solution limitations D. Assess solution impacts

Answers Questions

Answers

1

B

2

A

3

C

4

C

5

C

6

A

7

A, C

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8

D

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B

10

B

11

A, B, C

12

D

13

B, C, D

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C

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A

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B

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A, C, D

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A

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C

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