BSBPEF501 Assessment task 2 ASSESSMENT Australian Pacific College BSBINM 201

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Assessment method-based instructions and guidelines: Skills Test Assessment type

•

Skills Test - Implement systems and process that support the personal and professional development of self and others

Instructions provided to the student:

Assessment task description: • • •

• •

This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

This assessment task is a Skills Test.

This assessment task consists of six (6) practical demonstration activities.

▪ Activity 1: Develop a plan for your own personal and professional development ▪ Activity 2: Develop personal and professional development plans for the team members ▪ Activity 3: Facilitate and implement personal and professional development activities ▪ Activity 4: Measure and monitor the outcomes of personal and professional development activities ▪ Activity 5: Develop an implementation plan for own personal and professional development ▪ Activity 6: Meeting to discuss your own personal and professional development needs You will receive your feedback within one (1) week, and you will be notified by your trainer/assessor when your results are available.

You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions: • • • • •

This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).

You will be assessed independently on this assessment task.

No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.

Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

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• • •

Where a student’s answers are deemed not satisfactory after the frst attempt, a resubmission attempt will be allowed.

The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

For more information, please refer to the Training Organisation’s Student Handbook.

Location: •

This assessment task may be completed in: ☐ a classroom ☒ learning management system (i.e. Moodle), ☐ workplace, ☐ or an independent learning environment.

•

Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment The purpose of this assessment task is to assess the student’s knowledge and skills essential to manage personal and professional development in a range of contexts and industry settings.

• • • • • • • • • •

Skill to develop and implement a plan for own personal and professional development Skill to manage the personal and professional development of at least two other individuals.

Skill to identify the roles and responsibilities of team members Skill to support individuals to develop work goals that align with their role and responsibilities Skill to facilitate team member access to relevant personal and professional development activities Skill to use technology to organise and prioritise tasks and commitments of a team or work area Skill to research and implement techniques for maintaining health and wellbeing of self and others Skill to develop personal work goals, plans and activities to meet work goals Skill to measure personal work performance, including assessing competency against competency standards Skill to participate in personal and professional development activities to develop professional competence.

Task instructions • •

The purpose of this assessment task is to assess the students’ knowledge essential to implement systems and process that support the personal and professional development of self and others.

The student will take on the role of the team leader in the workplace.

• • •

• • •

The team must have two (2) team members, not including the student.

The student will have the responsibility to manage the team members.

For Activity 2, 3, 4 and 6 o If the meeting is a face-to-face meeting ▪ The trainer/assessor will supervise/observe the meeting as well ▪ The student must complete meeting agenda, meeting minutes and associated templates o If the meeting is conducted online ▪ The student must use video conferencing tools such as zoom ▪ The student must record the meetings and send the recorded meetings to the trainer/assessor.

▪ The student must complete meeting agenda, meeting minutes and associated templates ▪ The trainer/assessor will assess the meeting based upon the recorded meeting and the templates completed.

The student must use the templates provided to document their responses.

The student must follow the word-limits specifed in the templates.

The trainer/assessor must assess the student using the performance checklist provided.

Assessment Task 2: Skills Test Case study Online Media Solutions is a marketing and web development business based in Melbourne, Australia.

From idea to design, development and marketing, we achieve results for our clients and grow their business.

We have ventured into the web service industry to offer our superior and unique services to small businesses and organisations. Our experience and expertise in web sales and e-commerce give us the backing to provide solutions that are currently lacking in the market.

There is an all-time high demand for web development and marketing for small businesses with signs of rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the industry with no dominant provider.

The high costs of the projects and the focus on more prominent companies and organisations could be the contributing factor as to why this market remains untapped. We have a system that will reduce the project costs dramatically, giving us the opportunity to offer quality services at reduced prices.

Mission Our professional team of specialists with industry expertise deliver solutions not only for leading brands but also for non-proft organisations and innovative startup businesses. We aim to reach success by providing unique yet creative solutions to our customers that will elevate their online presence.

Our vision Quality web solutions with a sound technical foundation that enable our clients to impress their customers and improve their online image worldwide. We want to make our customers stand out in the online environment and become the leading provider of online services for small and medium-sized businesses.

Keys to success •

We will offer quality web services to small businesses and organisations at affordable prices.

•

Customised and tailored services.

•

Establishment of alliances and partnerships with internet service providers and organisations involved in computer consultancy

Services offered We offer the following services to our clients: •

Interface and Web Design Services o

Web design

o

E-commerce

o

Web development

o

Responsive web design

•

WordPress Development Solutions

•

HTML and CMS Development Services

•

Coding

•

Graphic Design o

Logo design

•

Application development

•

Online marketing

•

o

Online reputation management

o

Search Engine Optimisation

o

Pay Per Click (PPC) Marketing

o

Content marketing

o

Social media marketing

o

Online Email Marketing

Copyrighting o

•

Content and Production Copyright

Web hosting and support

Values •

Quality service to our clients

•

Integrity and accountability

•

Reliability

•

Quality

•

Innovation

•

Respect

Strategic directions

The strategic direction of Online Media Solutions is to achieve its mission and vision through: •

Operational effciency

•

Engaging with customers through quality research and understanding supported by marketing techniques

•

Establishing a reputation for exceptional customer service and end to end solutions

•

Supporting staff performance by offering ongoing training and professional development

Organisational hierarchy

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Personal and professional development requirements Online Media solutions have the policy to conduct the personal and professional development of employees every six (6) months. This is to ensure that the team members have the required relevant and up to date knowledge and skills to complete their job responsibilities. This also ensures that the employees are aware of changing trends and directions in an industry.

As per the professional development policy and procedures, the team leader of each department is responsible for conducting personal and professional development of self and their team members.

The team leader reports to the Operations Manager.

Your department You are working as a Team leader (Online Marketing) at Online Media Solutions. Your team have the following members: •

Digital Marketing Executive

•

Search Engine Optimiser - SEO Executive

•

Digital marketing copywriter

The roles and responsibilities of self and team members are as follow:

Team leader (Online Marketing) Operational roles and responsibilities •

Develop, implement, and manage marketing campaigns that promote the products and services of a company.

•

Enhance brand awareness in the digital space.

•

Drive website traffc and acquire leads.

•

Measure site traffc, identify and evaluate new digital technologies and optimise marketing campaigns, email marketing, social media, and display & search advertising using web analytics tools.

Personal and professional development roles and responsibilities •

Develop and implement your own personal and professional development

•

Manage personal and professional development of the team members

•

Identify the roles and responsibilities of team members

•

Support the team members to develop work goals that align with their role and responsibilities

•

Facilitate team member access to relevant personal and professional development activities

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•

Organise and prioritise tasks and commitments of a team or work area

•

Maintain health and wellbeing of self and others

•

Develop personal work goals, plans and activities to meet work goals

•

Measure personal work performance against competency standards

•

Participate in personal and professional development activities to develop professional competence.

Digital Marketing Executive •

Develop and manage digital marketing campaigns

•

Manage the organisation’s website

•

Optimise content for the website and social networking channels such as Facebook, Twitter, Instagram, Google Plus, etc

•

Track the website trafc fow and provide internal reports regularly

•

Fix any error in online content and arrange webinars and webcasts

•

Attend networking events and product launches.

•

Identify new digital marketing trends and ensure that the brand is in front of industry developments.

•

Work on SEO of the website pages.

•

Edit and post content, videos, podcasts, and audio content on online sites

•

Promote the company’s product and services in the digital space.

•

Execute social media efforts to improve KPIs, likes, shares, tweets, etc.

Search Engine Optimiser - SEO Executive Here are the digital marketing roles and responsibilities of an SEO executive: •

Conduct on-site and off-site analysis of clients in various industries.

•

Compile performances report using Google Analytics program.

•

Keep attention to the updates of Google’s Algorithm.

•

Contribute to the company’s blog for on-page and off-page optimisation.

•

Conduct keyword research according to the latest keyword research strategies.

Digital marketing copywriter Here are the job digital marketing roles and responsibilities of a digital copywriter: •

Tailor the content and style of writing assignments according to their purpose like sell or

inform.

•

Understand the target audience because content writing is not for clients. It’s for the readers. So, a copywriter should understand the interests of the target audience.

•

Work with a different team to ensure quality results and quality visual elements of the web page complementing the words.

•

Identifying interesting and fresh angles every time for an article

•

Write for blogs, web pages, social media, eBooks, slogans, and video script.

•

Assist with the business pitches to win new clients and projects.

•

Provide digital contents such as video, infographics, and images, etc.

Current strengths, weaknesses and competency standards of the team members Based on the outcomes of the annual performance review, the following were the strengths, weaknesses and areas of improvement identified: Team leader (Online Marketing) Strengths

Weaknesses

Competency standards to be achieved

Handling the project resources

Confict management skills

Demonstration of ability in the workplace to resolve conflicts

Ability to maintain currency of skills to operate new emerging and digital technologies

Lack of emotional intelligence skills

Demonstration of the ability to understand, use, and manage your own emotions

Knowledge of concepts related to online marketing

Ability to wear multiple hats

Demonstration of critical thinking skills in different situations

Areas of improvement: •

Confict management

•

Emotional intelligence

•

Critical thinking

Digital Marketing Executive

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Strengths

Weaknesses

Competency standards to be achieved

Abilities to meet the job requirements

Communicating and interact with people from diverse backgrounds

Working efficiently with diverse team members

Working without supervision

Adapting to changing situations and job requirements

Demonstrate flexibility and adaptability to changing job/task requirements

Meeting the performance standards

Inefficiency to plan and prioritise work

Demonstration of effcient time management skills

Areas of improvement: •

Communication and interpersonal skills

•

Time management skills

Search Engine Optimiser - SEO Executive Strengths

Weaknesses

Competency standards to be achieved

Excellent research and analytical skills

Guiding the inexperienced team members

Working efficiently with diverse team members

Experience in Search engine optimisation

Ability to make decisions and solve problems

Demonstrate decision making and problem-solving skills

Meeting the performance standards Areas of improvement: •

Collaboration skills

•

Leadership skills

•

Decision making and problem-solving skills

Digital marketing copywriter

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Strengths

Weaknesses

Competency standards to be achieved

Excellent research and analytical skills

Communicating with clients from diverse backgrounds

Assisting clients and meet their requirements to regular basis

Currency of knowledge of different industries

Inefficiency to plan and prioritise work

Demonstration of effcient time management skills

Excellent IT skills Areas of improvement: •

Communication and interpersonal skills

•

Time management skills

•

Decision making and problem-solving skills

Team goals and organisational demands The following are the team goals of Online Media Solutions: •

Achieve the performance standards set by the higher management

•

Work as a team to achieve the project outcomes and meet the desired outcomes

•

Work on personal and professional develop of self and the team members

•

Collaborating with the team member to share knowledge and skills

•

Follow the workplace policy and procedures

The following are the organisational demands relevant to personal and professional development: •

Improve and increase capabilities of staff through access to education and training opportunities in the workplace

•

Build and maintain morale of staff members

•

Engage in an on-going process of reflection and action.

•

Help the staff members advance in their personal goals and careers.

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Skills Test: This assessment task requires you to implement systems and process that support the personal and professional development of self and the team members.

During this assessment task, you are required to complete the following activities: •

Activity 1: Develop a plan for your own personal and professional development

•

Activity 2: Develop personal and professional development plans for the team members

•

Activity 3: Facilitate and implement personal and professional development activities

•

Activity 4: Measure and monitor the outcomes of personal and professional development activities

•

Activity 5: Develop an implementation plan for own personal and professional development

•

Activity 6: Meeting to discuss your own personal and professional development needs

The roles and their responsibilities: Relationships with stakeholders such as team members and Operations manager The assessment task requires you to communicate with a number of organisational stakeholders. The main roles applicable to the assessment task includes: Role number 1: Operations manager: The Operations manager is the individual who supervises or is in charge of the organisation. They belong of higher rank or status. Their job role and responsibilities are: •

Assign a team to you to complete the project

•

Assist you in understanding the task requirements

•

Provide you information about job roles and responsibilities

•

Supervise you completing the assessment task and requirements

Role number 2: Team members: The team members are student’s co-worker or workfellow. They are associates that the candidate works with. Their job role and responsibilities are: •

Assist you in completing the project on time

•

Help you to research and identifying relevant information

•

Communicate and collaborate with you for each assessment activity

•

Participate in personal and professional development activities

Note: The trainer/assessor will assign two (2) team members to each student. The team members will be assigned based on the roles and responsibilities given in the case study.

Note: Each student will be assessed individually for all assessment activities.

Timeframe to complete the project: Two weeks (You have two weeks to complete the project) Task requirements •

You will be assessed on your technical knowledge and skills to complete this project

•

You will be assessed on working in a team environment and meeting your job role and responsibilities

•

You must follow the instructions provided by the Operations Manager.

•

All individuals must complete their role and assigned responsibilities and meet the specified deadlines

•

The task must be completed in the specifed timeframe

Assessment activities Activity 1: Develop a plan for your own personal and professional development Description of the activity This activity requires you to prepare a plan for your own personal and professional development and implement techniques to manage health and wellbeing of self in the workplace.

To do so, you need to complete the following two parts: Part A: Develop personal and professional development plans for the team members Part B: Research and implement techniques to manage health and wellbeing of self in the workplace

• •

Part A: Develop personal and professional development plans for the team members This part of the activity requires you to prepare a plan for your own personal and professional development.

Note: •

The personal and professional development plan must be prepared considering the personal and professional development roles and responsibilities

•

The personal and professional development plan must be prepared using the template provided (Refer to Appendix C).

To prepare the personal and professional development plan, you are required to document the following in the personal and performance management plan template provided: •

•

Section 1: o

Responsibilities relevant to your role

o

Work goals

o

Competency standards to be achieved

o

Current rating

Section 2: o

Short-term development needs

o

Priorities

o

Action plan/Personal and professional development activities

o

Target date

When preparing the personal and professional development plan, you must follow the following steps: Step 1: Determine your current state •

What are my strengths?

•

What are my weaknesses?

•

What are the common feedbacks that I receive from others?

•

What other performance indicators can I notice?

Step 2: Determine your desired state •

What is the desired profciency level or capability for the selected focus areas?

•

Why do I want to achieve that?

•

What are my priorities?

•

What are the organisational demands for personal and professional development?

Step 3: Determine the actions to be implemented to reach the desired state •

What must I improve/ learn/ experience to achieve the desired state?

•

What are the possible resources to learn/ experience/ improve?

Step 4: Prioritise organisational demands •

Set a timeline for meeting your short-term development needs. Use Google calendar to organise and prioritise tasks and commitments for one (1) month.

•

Schedule your time in weeks

•

Set milestone in between short-term development needs

Evidence to be submitted: •

Completed (section 1 and 2) of the personal and professional development plan

•

Google calendar file/screenshot (One (1) month)

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Part B: Research and implement techniques to manage health and wellbeing of self in the workplace Part B of this activity requires you to conduct an online research and identify any two (2) techniques that you would implement to manage health and wellbeing of self in the workplace.

To complete this activity, you are required to: • • •

Identify any two (2) techniques that you would implement in the workplace to manage health and wellbeing of self in the workplace Explain what improvements the implementation of these techniques will make in your personal health and wellbeing.

Discuss its benefits to the organisation.

You must complete the template provided below to document your response. Your answers must be within the defned word-limits.

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Template: Techniques to manage health and wellbeing of self in the workplace Two (2) techniques to manage health and wellbeing of self in the workplace

What improvements the implementation of these techniques will make in your health and wellbeing? (150-200 words)

Benefits of implementing the identified techniques to the organisation (150-200 words)

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Activity 2: Develop personal and professional development plans for the team members Description of the activity This activity requires you to prepare personal and professional development plans for any two (2) team members and implement techniques to manage team health and wellbeing in the workplace.

To do so, you need to complete the following two parts: Part A: Develop personal and professional development plans for the team members Part B: Research and implement techniques to manage team health and wellbeing in the workplace

• •

Part A: Develop personal and professional development plans for the team members Part A of this activity requires you to develop personal and professional development plans for any two (2) team members.

For trainer/assessor: •

The trainer/assessor must assign any two (2) team members to the team leader.

•

The trainer/assessor must clear their work goals based on each team member’s roles and responsibilities given in the case study.

•

The trainer/assessor must specify two (2) areas of improvement to each team member that they will discuss with the team leader. o

These areas of improvement are given in the case study

The trainer/assessor must clarify the discussion prompts with each team member.

•

Personal and professional development plans must be prepared: •

Using the personal and professional development plan template (Refer to Appendix C)

•

In consultation with each team member

To consult the team members, you need to arrange a meeting with them.

Before the meeting, you are required to prepare a meeting agenda using the template provided below.

The meeting agenda must be prepared considering the purpose of the meeting.

The purpose of the meeting is to prepare the personal and professional development plan in consultation with the team members.

During the meeting with each member, you are required to: •

Follow the communication guidelines

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•

Ask questions to the team members using the discussion prompts provided in the table below.

•

Consult with the team members and document the following using the personal and professional development plan: o

o

Section 1: ▪

Responsibilities relevant to your role

▪

Work goals

▪

Competency standards to be achieved

▪

Current rating

Section 2: ▪

Short-term development needs

▪

Priorities

▪

Action plan/Personal and professional development activities

▪

Target date

When documenting the personal and professional development plan for each team member, you must: •

Assess the team member’s work goals, plans and activities for alignment with: o

organisational goals

o

team member’s responsibilities

•

Provide feedback to the team member and make adjustments in the work goals, plans and activities

•

Assess the development need priorities in consultation with the team member.

•

Use google calendar to manage team member’s development need priorities for one (1) month and set timelines for meeting the short-term development needs. o

•

Research and implement techniques such as work-life balance to manage team health and wellbeing in the workplace when setting timelines for the development needs

Gain agreement from the team member.

Team members will have the following responsibilities: •

Answer the questions asked by the team leader

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•

Discuss the areas of improvement considering their roles and responsibilities

•

Discuss their current and desired state

•

Agree on the timelines for personal and professional development activities

After the meeting, you must complete the meeting minutes template provided.

Evidence to be submitted: •

Completed meeting agenda and meeting minutes

•

Completed (section 1 and 2) of personal and professional development plans of two (2) team members

•

Google calendar fle/screenshot (one (1) month) for each team member that align with the development needs

Communication guidelines for the team leader •

Work through the discussion prompts below, focusing on development needs.

•

During the discussion, you can positively influence the discussion by:

•

o

keeping honest communication going

o

being respectful

o

taking a positive approach and focusing on the future

o

having realistic and reasonable expectations of each other

o

seeking and confrming that you both understand what the other is saying by summarising key points and agreements

Confrm what has been agreed including any actions such as who will do what and by when.

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Discussion prompts Step 1: Determine the team member’s current state considering roles and responsibilities

• What are your strengths?

• What are your weaknesses?

• What are the areas of improvement?

• What other performance indicators can you notice?

Step 2: Determine your team member’s desired state

• What is the desired profciency level or capability for the selected focus areas?

• Why do you want to achieve that?

• What are your priorities?

Step 3: Determine the actions to be implemented to reach the desired state

Step 4: Prioritise organisational demands

• What must you improve/ learn/ experience to achieve the desired state?

• What are the possible resources to learn/ experience/ improve?

• Set a timeline for meeting your short-term development needs. Use Google calendar to organise and prioritise tasks and commitments.

• Schedule your time in weeks • Set milestone in between short-term development needs

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Meeting agenda template: Team member 1

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next Meeting time/date Meeting closed at: Minutes are a true and accurate Approved/confirmed by whom? record of the meeting

Meeting minutes template: Team member 1

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Meeting agenda template: Team member 2

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next Meeting time/date Meeting closed at: Minutes are a true and accurate Approved/confirmed by whom? record of the meeting

Meeting minutes template: Team member 2

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Part B: Identify and implement techniques to manage team health and wellbeing in the workplace Part B of this activity requires you to conduct an online research and identify any two (2) techniques that you would implement in the workplace to manage health and wellbeing of your team members.

To complete this activity, you are required to: • • •

Identify any two (2) techniques that you would implement in the workplace to manage health and wellbeing of your team members Explain what improvements in the health and wellbeing of the team members can be made by implementing these techniques.

Discuss its benefits to the organisation.

You must complete the template provided below to document your response. Your answers must be within the defned word-limits.

Template: Techniques to manage team health and wellbeing in the workplace Two (2) techniques to manage health and wellbeing of your team members

What improvements in the health and wellbeing of the team members can be made by implementing these techniques? (100-150 words)

Benefits of implementing the identified techniques to the organisation (100-150 words)

Activity 3: Facilitate and implement personal and professional development activities Activity context Considering the discussion conducted with the team members, you need to identify the areas of improvement for personal and professional development.

These areas of personal and professional improvement can be related to the following: Personal development • • • • • •

Time management skills Communication skills Confict resolution skills Analytical and research skills Flexibility/adaptability Interpersonal abilities

Professional development • • • • •

Ability to make decisions and solve problems Ability to plan, organise and prioritise work Ability to wear multiple hats Leadership/management skills Improving job performance

Considering the areas of improvement identified, the management wants you to facilitate the following personal and professional development activities: •

Personal development workshops

•

Professional development sessions

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Description of the activity This activity requires you to facilitate a personal development session and a professional development session with each team member (Two team members allocated in Activity 2). To do so, you need to complete the following two (2) parts for each team member: Part A: Personal development workshop This part of the activity requires you to facilitate a personal development session with each team member. The purpose of the personal development session is to address the personal development requirements of each team member.

To conduct a personal development session, you need to arrange a meeting with each team member.

Before the meeting, you are required to prepare a meeting agenda using the template provided.

When facilitating the meeting, you are required to: •

Greet the team member.

•

Follow the communication guidelines provided.

•

Discuss the personal development requirements (i.e. area of development)

•

Provide insights on how they can improve their skills in the desired area of improvement.

•

Clarify the team member’s understanding

•

Agree on the further course of actions.

Roles and responsibilities of the team member in the meeting: For meeting 1: Team member will: •

Discuss the following areas of improvement for personal and professional development: o

Communication and interpersonal skills

o

Time management skills

•

Ask how he/she can improve on their skills in the desired areas of improvement.

•

Clarify their doubts with the team leader

•

Agree on the further course of action for improvement

For meeting 2: Team member will:

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Discuss the following areas of improvement for personal and professional development:

•

o

Collaboration skills

o

Leadership skills

o

Decision making and problem-solving skills

•

Ask how he/she can improve on their skills in the desired areas of improvement.

•

Clarify their doubts with the team leader

•

Agree on the further course of action for improvement

Communication guidelines for the team leader •

During the discussion, you can positively influence the discussion by: o

keeping honest communication going

o

being respectful

o

taking a positive approach and focusing on the future

o

having realistic and reasonable expectations of each other

o

seeking and confrming that you both understand what the other summarising key points and agreements

Evidence to be submitted: •

Meeting agenda and meeting minutes for the meeting conducted with team members

is

Meeting agenda template: Team member 1

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next Meeting time/date Meeting closed at: Minutes are a true and accurate Approved/confirmed by whom? record of the meeting

Meeting minutes template: Team member 1

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Meeting agenda template: Team member 2

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next Meeting time/date Meeting closed at: Minutes are a true and accurate Approved/confirmed by whom? record of the meeting

Meeting minutes template: Team member 2

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Part 2: Professional development sessions This part of the activity requires you to arrange a professional development session with each team member.

These team members will be the same team members that participated in Activity 2 and the Personal Development session (Part A) of this activity.

Prior to the professional development sessions, the trainer/assessor will discuss one (1) area of professional development with each team member. This area of professional development must be from the “Activity context” given in this activity.

Before the professional development session, you must research and gather knowledge on the areas of improvements for professional development given in the ‘Activity context’.

When facilitating the professional development session, you are required to: •

Discuss the areas of improvement for professional development

•

Share your experience, knowledge and ideas based on the research conducted on specifc topics (areas of improvements for professional development) with each team member in order to encourage him/her to try new approaches to solving problems.

Team members will: •

Share their issues

•

Clarify their concerns and request for further information on the areas of improvements

After conducting the professional development sessions, you must complete the professional development session template for each team members. These templates are provided on the following pages.

Professional development session: Team member 1 Purpose of the professional development session (20-30 words)

Key areas of discussion (Areas of improvement)

Solutions to the identified areas of improvement

Professional development session: Team member 2 Purpose of the professional development session (20-30 words)

Key areas of discussion (Areas of improvement)

Solutions to the identified areas of improvement

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Activity 4: Measure and monitor the outcomes of personal and professional development activities Activity context After the implementation of the personal and professional development activities, the team members were able to achieve the competency standards in the desired areas of improvements. However, there are further development needs of the team members that need to be addressed.

Team member 1 want to improve the leadership skills whereas the team member 2 wants to improve interpersonal skills.

Description of the activity This activity is a continuation of activity 3.

In this activity, you are then required to arrange a meeting with each of the two (2) team members.

The agenda of the meeting is to measure monitor the outcomes of personal and professional development opportunities/activities implemented.

Before the meeting, you are required to prepare a meeting agenda using the template provided.

When conducting the meeting, you are required to: •

Greet the team member.

•

Discuss the following questions: o

What improvements/achievements were you able to make?

o

How would you rate your improvement?

o

Do you recommend any further course of action?

o

What strength have you gained in the development areas in after participating in personal and professional development opportunities?

o

How would you rate your strength in the development area?

o

Are there any further development needs?

•

Agree on the further course of actions.

•

Complete the following sections of the personal and professional development plan: o

Section 2: ▪

Comments on achievements

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▪ o

o

Improvement Rating

Section 3: ▪

Strengths

▪

Development Areas

▪

Overall rating

Section 4: ▪

Areas to be developed

▪

Actions to be implemented

▪

Target date

The team member will: •

Answer the questions asked by the team leader.

•

Discuss their improvements

•

Ask for feedback on the further course of actions.

Evidence to be submitted: •

Meeting agenda and meeting minutes for the meetings conducted with two (2) team members

•

Completed sections (2,3,4) of the personal and professional development plan of each team member

Meeting agenda template: Team member 1

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic

Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next

Meeting time/date

Meeting closed at: Minutes are a true and Approved/confirmed accurate record of the meeting whom?

by

Meeting minutes template: Team member 1

Minutes of Meeting Meeting Objective: Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Meeting agenda template: Team member 2

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic

Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next

Meeting time/date

Meeting closed at: Minutes are a true and Approved/confirmed accurate record of the meeting whom?

by

Meeting minutes template: Team member 2

Minutes of Meeting Meeting Objective: Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

Activity 5: Develop an implementation plan for own personal and professional development Description of the activity This activity is a continuation of activity 1.

This activity requires you to develop an implementation plan for own personal and professional plan. The implementation plan must be developed for one (1) month.

To develop the implementation plan, you must use the template provided (Appendix D).

The implementation plan must include the following: •

Goals (Four)

•

Action steps

•

Timelines

•

KPIs

•

Responsible person

Activity 6: Meeting to discuss your own personal and professional development needs Description of the activity This activity is a continuation of activity 1-5.

This activity will be completed after you analyse: •

Improvements that you have made during the completion of Activity 1-5.

•

Analysing further personal and professional development needs considering the implementation plan

After conducting the analysis, you are required to arrange a meeting with the Operations Manager (trainer/assessor).

The agenda of the meeting is to seek feedback on the improvements and further development needs.

Before the meeting, you are required to: •

Prepare a meeting agenda using the template provided.

•

Complete section 2 and 3 of the personal and professional plan based on your self-evaluation

When conducting the meeting, you are required to: •

Greet the Operations manager.

•

Discuss the following: o

Improvements that you have made

o

Strengths you gained in the development areas after completing activity 1-5

o

Are there any further development needs?

o

What further actions need to be implemented for the development needs?

•

Agree on the further course of actions.

•

Complete the following sections of the personal and professional development plan in consultation with the Operations manager (trainer/assessor): o

Section 4: ▪

Areas to be developed

▪

Actions to be implemented

▪

Target date

The Operations manager (trainer/assessor) will: •

Provide feedback on the further areas that need development and further course of actions to be implemented.

Evidence to be submitted: •

Meeting agenda and meeting minutes for the meeting conducted with the Operations manager

•

Completed sections (2,3,4) of the personal and professional development plan of each team member

Meeting agenda template:

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic

Welcome

(Agenda item 1) Topic?

(Agenda item 2) Topic?

(Agenda item 3)

Topic?

Discussion/Outcomes

Action Officer

Due Date

Summary

Overall Summary

Decision/s

Action/s if any

Next

Meeting time/date

Meeting closed at: Minutes are a true and Approved/confirmed accurate record of the meeting whom?

by

Meeting minutes template:

Minutes of Meeting Meeting Objective: Attendees:

Venue:

Date:

No.

Points Discussed

Actions Suggested

Target Date

Signature of attendee 1:

Signature of attendee 2:

Signature of attendee 3:

Signature of attendee 4:

BSBPEF501 Assessment task 2 V1

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