Submission 10 Commonwealth Bank

SUBMISSION 10: Commonwealth Bank of Australia “Repurposing on-demand interview technology to deliver key recruitment outcomes.”

CommBank submits our nomination for delivering an interactive, virtual experience amidst the rapidly changing environment of business continuity during COVID-19. We saw no changes tothe volume or timeline of our process, and were required to assess 230 candidates in the absence of a robust, face-to-face assessment centre model. Specifically, we leveraged our existing on demand interview platform to deliver both important experientialvideo content, and three original case studies. This allowed to still deliver information on the value of our program, but importantly to still assess alignment and performance against our key graduate capabilities.

In lieu of meeting candidates in our great work spaces, we created a video tour of our newest precinct South Eveleigh so they could get a taste of working life. We introduced the team, and life at CommBank via a series of talks from our current Graduates across different business units. We have an award winning development program, and it was important to us that our candidates hear from our dedicated graduate learning team on what they could expect from us as they start their career journey.

The virtual experience was developed in-house withina 2 week timeframe in order to prevent any adverse impacts to our 5000+ Graduate applications and resulted in 100% of our roles filled. Upon conclusion of the process, 92.4% of hiring managers indicated they were satisfied with the virtual recruitment process. It was of the upmost importance for us to still deliver a work class candidate experience, and 89.5% of candidates indicated they were satisfied with case study model, resulting to an overall candidate net promoter score of 72.2. Given the challengesfaced in a rapidly changing environment, this is an excellent result and a moment of pride for us in the Campus Team at CommBank.