Submission 9 Marsh

SUBMISSION 9: Marsh “Delivering Virtual Assessment Centres and a positive candidate experience during the time of Covid-19.”

This year Marsh entered the Australian graduate market with its first company-wide graduate program.

With a strong focus on diversity and inclusiveness, the intent was to design a program that developed future leaders who are both collaborative and community minded.

Given the current COVID19 situation, the recruitment process pivoted its initial face to face hiring process, and turned our entire focus and efforts to utilising digital and online platforms to innovate, leverage existing platforms to engage graduates and assessors throughout the recruitment process.

Working in partnership with Fusion, Marsh moved its in person assessment centres to being completely virtual with a strong emphasis on candidate and assessor experience.

Facts and Features

2 days of Digital Assessment Centres Over 80 candidates participate Multiple break out rooms 96% first time participation rate (v dropouts) Candidates from across, Australia, New Zealand and the world were able to participate Concierge greeting to enhance candidate experience, Q&A, Senior Leader involvement Assessed against Marsh’s Global Competencies

The outcomes of holding the assessment centres virtually, allowed for a more inclusive, safe candidate and assessor experience, whilst removing the need for

graduates to travel to Marsh’s Melbourne and Sydney offices and removed the pressure from graduates as they were able to login from the comfort of their homes.

Marsh has fully filled our 2021 graduate roles. Given the positive feedback from students and the business, Marsh is considering permanently implementing virtual assessment centres for future years, and no longer holding in person assessment centres.