report

ANNUAL REPORT

2021

CBI ANNUAL REPORT 2021

Annual Report

Table of C ontents 1. About this report

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2. CEO’s statement

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3. About Us/Who we are

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4. Key Achievements

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5. Environmental Stewardship

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6. Socially Responsible

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7. Ethical Governance

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8.Annexure

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CBI ANNUAL REPORT 2021

AB OUT REPORT

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock

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C B I off e rs a c om pre he ns iv e por tfolio of ba nk ing produc ts , as w e ll as tailor-mad e fina nc ial s o lu tions in c orporate , re tail, a nd Is la m ic ba nk ing , ra ng ing from le nd ing , trad e s e r v ic e s , c as h ma nag e m e nt a nd tre asur y s olu tions to pe rs onal ac c ount s e r v ic e s a nd c re d it c a rd s .

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CBI ANNUAL REPORT 2021

CEO’S

S TAT E M E N T 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill.

The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock

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2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill.

The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recomic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a stronggregate demand coming to a standstill. The negative demand shock our longstanding commitment to our shareholders, back on a strong recomic pushed commodity prices,including oil, to multi-decade

Wholesale Banking loans and advances grew by

12% Retail Banking Group deposits grew by

19% Return on Average Equity increased by

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CBI ANNUAL REPORT 2021

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C B I off e rs a c om pre he ns iv e por tfolio of ba nk ing produc ts , as w e ll as tailor-mad e fina nc ial s o lu tions in c orporate , re tail, a nd Is la m ic ba nk ing , ra ng ing from le nd ing , trad e s e r v ic e s , c as h ma nag e m e nt a nd tre asur y s olu tions to pe rs onal ac c ount s e r v ic e s a nd c re d it c a rd s .

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CBI ANNUAL REPORT 2021

KEY

H IG H L IG H T S OUR PE OPLE 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

O U R C O M M U N IT Y 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

O U R E N V IR O N M E N T 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

O U R F IN A N C IA L P E R F O R M A N C E 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

AB OUT

T H E C O M PA N Y 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world.

Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows.

However, we have been able to addre k on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows.

However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate deaftermath of se challenges and keep our longstanding commitment to oative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to addre aftermath of se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a standstill. The negative demand shock. The negative demand shock f se challenges and keep our longstanding commitment to our shareholders, back on a strong recovery pathns were disrupted, with aggregate demand coming to a

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O U R O B J E C T IV E 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back

CBI ANNUAL REPORT 2021

O U R M IS S IO N

O U R V IS S IO N

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

KEY

A C H IE V E M E N T S

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2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that neg

CBI ANNUAL REPORT 2021

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C B I off e rs a c om pre he ns iv e por tfo lio of ba nk ing produc ts , as w e ll as tailor-mad e fina nc ial s o lu tions in c orporate , re tail, a nd Is la m ic ba nk ing , ra ng ing from le nding , trad e s e r v ic e s , c as h ma nag e m e nt a nd tre asur y s o lu tions to pe rs onal ac c ount s e r v ic e s a nd c re d it c a rd s .

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CBI ANNUAL REPORT 2021

E N V IR O N M E N TA L S T E WA R DS H IP

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

S U B -H E A D IN G 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

S O C IA L LY

R E S P O NS IB LE 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path ound the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery

S U B -H E A D IN G 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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CBI ANNUAL REPORT 2021

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C B I off e rs a c om pre he ns iv e por tfolio of ba nk ing produc ts , as w e ll as tailor-mad e fina nc ial s olu tions in c orporate , re tail, a nd Is la m ic

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CBI ANNUAL REPORT 2021

E T H IC A L

G O V E R NA N C E C B I off e rs a c om pre he ns iv e por tfolio of ba nk ing produc ts , as w e ll as tailor-mad e fina nc ial s o lu tions in c orporate , re tail, a nd Is la m ic ba nk ing , ra ng ing from le nd ing , trad e s e r v ic e s , c as h ma nag e m e nt a nd tre asur y s olu tions to pe rs onal ac c ount s e r v ic e s a nd c re d it c a rd s .

SUB-HEADING 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill.

The negative demand shocking to a standstill. The negative demand shock from thng commitment to our shareholders, back on a strong recovery path rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove PAGE -18

2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggrega SUB-HEADING te demand coming to a standstill.

The negative demand shock from the pa rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove

te demand coming to a standstill.

The negative demand shock from the pa rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove te demand coming to a standstill. The negative demand shock from the pa rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove

CBI ANNUAL REPORT 2021

STAKE HOLDER

te demand coming to a standstill.

The negative demand shock from the pa rices,including oil, to multi-decade lows. However, we have been able to addres have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove te demand coming to a standstill. The negative dem have been able to address these challenges and keep our longstanding commitment to our shareholders, s these challenges and keep our longstanding commitment to our shareholders, back on a strong recove

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CBI ANNUAL REPORT 2021

ANNE XURE 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path

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12% Text text text Text text text Text text text

19% Text text text Text text text Text text text

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CBI ANNUAL REPORT 2021

S U B H E A D IN G S 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back

S U B H E A D IN G S 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back

S U B H E A D IN G S 2020 witnessed important developments stemming from the exceptional aftermath of COVID-19 that negatively impacted countries around the world. Global supply chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back on a strong recovery path chains were disrupted, with aggregate demand coming to a standstill. The negative demand shock from the pandemic pushed commodity prices,including oil, to multi-decade lows. However, we have been able to address these challenges and keep our longstanding commitment to our shareholders, back

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CBI He ad O ff ic e 3rd a nd 13th F loor F e s tiv al To w e r.

D ubai F e s tiv al C ity P O B O X 4 4 49 D ubai