MR. SANDEEP KR. SRIVASTAV

Sandeep Kr. HIGHLIGHTS Srivastava

CURRENT ROLE RETAILSTOREMANAGER TRENDS FOOTWEAR

E-Commerce Operation/ Hub manager /Retail Store Manager (8+ YEARS OF EXPERIENCE)

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CURRENT ROLE Store operation Recognitions manager/Hub manager/Lead – DS operations Flipkart internet pvt ltd GrowthinBusiness

Recognitions #1AgainstBudget

Growth in business

Experienced Ecommerce operation manager and Retail Store Manager whose 9 years career with various domestic and international retailers and Ecommerce giant like BATA and RELIANCE RETAIL LIMITED and FLIPKART INTERNET PVT LTD has been distinguished by accelerated advancement, growth of stores handled, superior customer value creation and excellent team building and goal surpassing performance -to-plan Successful in both start up and turnaround management roles- have propelled multiple stores to #1 in sales and customer satisfaction while simultaneously lowering shrink and staff turnover to all-time lows.

Comprehensive background leading all aspects of Ecommerce and retail operations (e.g Ecommerce mgt,Warehouse magt. P&L, merchandising, sales, customer service, inventory, personnel and shrinkage management) reinforced by multilingual fluency in English and Hindi and extensive retail management training

Key Skills • • • • • • •

E-Com operation management Retail store operations Inventory management Staff management Sales management Shrink reduction/Loss control MIS

Warehouse management Customer service management P & L Management Team building/training Budgeting and cost control Display management (VM) SOP Management & Audit

#2OverTheLastYear

Experience #3Atv,Upt&Conversion

#1. Against budget #4StoreDensity

#2. No 1 in BBD in the City #5StaffProductivity

#3. RTO, BREACH,FC cancellation,P2D and other Ecom metrics #4.FSSAI Audit readyness #5. Staff productivity

FLIPKART INTERNET PVT LTD Location : Pune , Maharashtra E-com operation manager/Hub manager: From March 2021 to present Was instrumental in launching,making DS live since scratch since starting of Hyperlocal format. Have been looking after daily operation and expansion plan for Flipkart internet pvt ltd as operation manager /Hub manager of one of HL hub at Pune (maharashra) Have been managing COCO Dark Store (24 *7)of Flipkart internet pvt Ltd. With an area of 10000 sq ft , budgeted for 50 million annually , managing team of 100-120 FM and LM employees . The DS operates 24*7 in three shifts .Have been managing inventory of approx.

45 k units comprised of Electronics, Grocery and F n V category . Inventory management ,Order fulfilment ,People management, Processes implementation ,Last mile operation monitoring and assuring timely delivery for excellent customer satisfaction and experience .

Duties performed: •

#6 Shrinkage control

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Inventory management :- Managing inward and outward flow of inventory at Hub by putting inventory at right location Order fulfilment : monitoring and ensuring timely order fulfilment of Express ( 90 min ) and slotted orders by customers from Flipkart app Quality check : Quality assurance by quality check at the time of receiving stock, delivering orders and through ongoing audits of Bins/locations on daily basis People management : Interviewing ,Selecting ,Inducting Fulfilment associates .Ensuring their training requirement ,managing their roaster and keeping them motivated to perform day to day operational duties Internal audit : Regular internal audit to ensure the following compliances of FSSAI and other regulatory bodies Delivering top class customer experience : By ensuring timely delivery of customer orders within stipulated time( 90 Min and 2 hours slotted) Monitoring Last mile operation :- Monitoring last mile delivery by delivery partner (SFX) to ensure customer satisfaction and customer experience

Managing metrices of e-commerce operation :- Controlling RTO,RVP, Breaches etc

Sandeep Kr. Srivastava Former experience RELIANCE RETAIL LIMITED Location: Pune, Maharashtra

IGH LIGHTS

HIGHLIGHTS Score card Improved ratings:

#1 COO Visit by HO

#2 Area manager visit

#3 Regional visual merchandizer store visit #4 Internal store audit by HO

#5 Vigilance visit by HO

#6 Mystry audit

Retail Store Manager: From September 2018 to March 2021 Have been looking after daily operations and expansion plan for Reliance retail group following superior-rated performance as Retail store manager by leading the team with example. Have been managing COCO store of Trends footwear (formerly known as Reliance footprint ) with a retail trade area of 3000 sq. feet, budgeted for 25.5 million annually , with the help of a team of strength of 16-20 employees ,implemented sound merchandising and effective loss control strategies ,executed corporate programs , promotions and SOPs and drive optimal customer satisfaction, associate productivity and P & L results Duties performed: • Sales & operations, promotional launches new product range and merchandise development, category management, inventory management, profit and loss management and store management • Internal Stock and Cash audit • Performance audit • Ensuring top class customer service and handling customer grievances on priority • Retail brand development, Managed store operating manual & duty manager checklist Analysing sales figures, forecasting

BATA INDIA LIMITED / BRAND HUSH PUPPIES Locations: Gurgaon, Noida and Panchkula Retail Store manager: Jan 2017 to Aug 2018 Have been looking after daily operations and expansion plan for Premium brand HUSH PUPPIES of BATA INDIA LIMITED following superior-rated performance as Retail store manager by leading the team with example. Have been managing COCO store of Hush Puppies with a retail trade area of 2000sq. feet, budgeted for 12 million annually , with the help of a team of strength of 7-10 employees ,implemented sound merchandising and effective loss control strategies ,executed corporate programs , promotions and SOPs and drive optimal customer satisfaction, associate productivity and P & L results

Duties performed • • • • • • • • •

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Day to day operations and Sales merchandise development, category management, inventory management, profit and loss management and store management Internal Stock and Cash audit Performance audit Ensuring top class customer service and handling customer grievances on priority Retail brand development, Managed store operating manual & duty manager checklist Analysing sales figures, forecasting future sales, interpreting market trends by monitoring competitor’s activities to facilitate planning and to maximise profits Touring sales floor regularly to be in touch with staff as well as the customers for identifying and solving and any urgent issue Initiating changes and organising special promotions, displays, events and trading hours to ensure that the store can compete effectivity with other retailers Ensuring standards of quality, customer service, health safety, legal security is met

RV ENTERPRISE / CONCEPT NIMANTRAN Location: New delhi Retail store manager: Jan 2012 to July 2015 managing store of a retail trade area of 2500sq. feet, budgeted for 10 million annually, with the help of a team of strength of 10--15employees ,implemented various organised retail

policies to stream line day to day operation of the store and maintain P & L of the store HIGHLIGHTS by implementing strict nd shrink control

Performance Have been looking Audit after daily operations and expansion #1 Staff trainingbased plan for Owner multiple category retail store as Retail store manager by thebuilding team with #leading 2 Team example.ve been managing store of a retail trade area of #3 Motivation and for 10 2500sq. feet, budgeted

million annually, with the help of a team of strength of 10--15employees ,implemented various organised retail policies to stream line day to day operation of the store and maintain P & L of the store by implementing strict nd shrink control

Duties performed • • • • • •

Day to day operations and Sales , ensuring effective use of inventory and staff to achieve planned profit of the respective category and store merchandise development, category management, inventory management, profit and loss management and store management Internal Stock and Cash audit Performance audit Ensuring top class customer service and handling customer grievances on priority Retail brand development, Managed store operating manual & duty manager checklist

Growthngs:

#1MysteryShopper’sStore

#4 Individual performance audit #5 SWOT analysis of object each staff

UDAY INSTITUTE OF MANAGEMENT AND TECHNOLOGY Locations: Allahabad Operation head: Jan 2009 to Dec 2011 Have been managing a management and technology consultant and education provider as Manager by implementing planned strategies on daily basis to achieve desired revenue.

Ensuring the top standard of knowledge delivery and motivating team to achieve planned objectives .

Duties performed #6 Internal audit of inventory ,staff and accounts payable and accounts receivables

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Management of organisation on day to day basis to achieve planned objectives Ensuring high class delivery of knowledge Motivating team to adhere to goals and objectives Performance audit of individual to check variation in planned and actual achievement Responsible for profit and loss of organisation by ensuring timely payments and receipts

Education

HO

FOOTWEAR DESIGN AND DEVELOPMENT INSTITUTE, NOIDA MBA, 2015 to 2017

LOVELY PROFESSIONAL UNIVERSITY BBA, 2012 to 2015

INSTITUTE OF ENGINEEERING AND RURAL TECHNOLOGY, ALLAHABAD Diploma in Marketing management 1996 to 1998

VALIDUAEDRIVING

Certifications ‘O’ level from National institute of electronics and information technology ‘A’ level from National institute of electronics and information technology

Technology & Language Proficiencies Computers: MSOffice (Word, Excel, PowerPoint), POS&InventorySystems Software operated: SAP ERP retail Module, B n G ERP Language: Fluent in English and Hindi.

LinkedIn : https://www.linkedin.com/in/sandeep-kumar-srivastava-085b36116/ +91 9156655875/8303293267 sandeepril75@gmail.com sandeephnm@gmail.com Sandeep kr. srivastava