APAC ECO Launches Cultural Experience

On Friday 26th May, colleagues of ECO Philippines hosted the first travel destination for the APAC Cultural Experience. 249 people joined the event, where we learnt about the Philippines’ National Anthem, some of the Islands, culture, foods, traditions and even some of the common Filipino phrases.

We are all very much looking forward to our virtual travel to the other 12 countries that make up the APAC Area over the next 12-18 months.

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Customer-Facing EMEA is about to launch ‘Order Now’, the new order entry platform

We are excited to announce the upcoming deployment of a new Sales Rep & Sales Agents Order Entry Process in EMEA, as part of Click here to read the full article

USAC United Project: Connecting geographies, people and process improvements to strengthen customer service for years to come

Beginning back in 2020, a team of 10 individuals from across USAC came together to look at areas for improvement in Customer Service. Read the full story to understand the journey and areas of improvement that have been executed.

Our commitment to ongoing improvement and optimization of our risk management processes.

Congratulations to all involved, we look forward to hearing your continued success.

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Lean Office Bronze Certification achieved by Service Automation LATAM!

We are pleased to announce that through the collaboration of our Lean Experts, achievement of the Lean Office Bronze Certification for Service Automation LATAM has been possible! In order to have a standard across LATAM, this certification consists of aligning our processes with the Lean Methodology, which includes standardized Tier meetings, Metrics, 5Ss, Standard Work, Qualification Matrix & training our teams on problem solving tools as PDCA.

Congratulations to all involved.

Project Successfully

In EMEA, we have run a project to define the standard EMEA Price Validation process and to deploy it through the Area and BGs. Read the full article to learn more on what the project is about and the benefits it offers.

Congratulation to the project team on this great efficiency project!

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Customer

has Just kicked off Marketing Material Sourcing & Warehousing Solution Design

The collaboration between Area Marketing Centre and Customer-Facing EMEA has resulted in the launch of the new EMEA Marketing Material Sourcing & Warehousing Solutions Design. This offers great benefits for the company.

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APAC Hosts a Visit from Amy McLaughlin

APAC had the pleasure of hosting Amy McLaughlin in the area from 29th May – 1st June. During this visit, our people were able to participate in an area Townhall with open Q&A, Coffee Chats, Review meetings and a fun and interactive Customer Ops Connect session.

Beginning her visit in Singapore, APAC ECO came together for a Hybrid Townhall. Over 600 people dialed in as well as people attending in person to hear from Amy about the future pathway for ECO and have an open Q&A with her and APAC leaders.

“Watching our Team interact directly or remotely with Amy during her recent visit to APAC was what I'd call an "energy multiplier" in so many ways. Amy had just an exceptional visit to APAC, and after reflection that's not surprising when considering the immense talent throughout our APAC ECO Team.”

Fred Schiller

During her time in both Singapore and Philippines, Amy connected with small groups of people for a ‘Coffee Chat’. Here everyone enjoyed a casual and open conversation about any topic.

“The entire Asia Pacific Team appreciates Amy’s recent visit. It was like a Superbowl Halftime show where there was a mix of workstream updates and Asian culture. The teams were refreshed and completely engaged showcasing their plans and accomplishments. It was most definitely an energizing week!” Karen

Velmonte

REMINDER: reminder that you can register your interest to join a Global Coffee Chat HERE.

Play video HERE

GSC PH – OTC Team’s Slide

Some fabulous activities to enjoy at a Philippines visit include a ‘Gemba Walk’ and the ‘CO Connect’. Here you can see a short video of each, to understand the interaction and collaboration for the team during these activities.

Thank you for visiting APAC Amy. We look forward to hosting you again in the future!

Play video HERE