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ThenumberofspecificTLrequirementsareindicatedinparenthesesinthisoutlineTheTLMeasurementsHandbookPointReleasereplacestheSPRmeasures withaneweSPRmeasurealthoughwithvariousminoritemsandincludesanupdatetotheCategoryTables.ActiveTLMeasurementsHandbook.Software developmentandlife-cyclemanagementRequirementsforspecializedservicefunctionssuchItidentifiesperformancemeasurementsinthekeyareasofhardware, software,common,outageandservicequalityChangesCTLProfileandScopeAnorganizationseekingcertificationshalldetermine,incoordinationwithits CertificationBody(CB),theTLscopestatement,ISOscopestatement,requirementsdeterminedasnotapplicable,measurementexemptions,registration specialtyoptions,NACEcodes,productcategoriesForeword–AnoteontheTLQualityManagementSystemTLQualityManagementSystemMeasurements HandbookRFigureProductLifeCycleandTLDataSubmissionCalculationofNormalizationUnitsWherethenormalizationunitistrafficcapacitybased,suchas DS1,OC-1,DSLorTerminations,thecalculationshallbebasedonthetrueusabletrafficcapacityTLATwo-partQualityManagementSystem.Itprovidesa measurementTLQualityManagement.Thisresultedinnewrequirement,rewordedrequirement,newnotes,and1TLQualityManagementSystemMeasurements HandbookRSectionHardwareMeasurementsReturnRatesPurposeThissectioncontainsreturnratemeasurementsfortwotypesofproducts)productswhose reliabilityistrackedthroughouttheirlifecycle)productswherereturnsorrequestsforreplacementscanonlybetrackedTLisaqualitymanagementsystem(QMS) builtonISOanddesignedforthetelecommunicationsindustryinresponsetothecallfortelecom-specificrequirementsandmeasurementsMEASUREMENTS TheTLstandardistheICTindustry'suniqueextensiontoISOandincludessupplementalrequirementsinthefollowingareas:Performancemeasurementsbasedon reliabilityofproductTLisaqualitymanagementsystem(QMS)builtonISOanddesignedfortheICTindustryinresponsetothecallforindustryspecific requirementsandmeasurementsTLisaQualityManagementSystem(QMS)thatincludesallofISOItdefinesthequalitysystemrequirementsfordesign, development,production,delivery,TLTLTelecommunicationsQualityStandardANEXECUTIVEOVERVIEWRevised/()PERRYJOHNSON CONSULTING,INCDetroitEastBigleverageindustryconformityassessmentprocessesWhatisTL?TLdefinesthequalitymanagementsystem(QMS) requirementsfordesign,development,productionandserviceprovisionRequirementsHandbookPointReleaseRincludedchangesinseveralplaceswhere clarificationwasneededregardingrequirementsthatincludesustainabilityconsiderationsThepurposeofTListodefinethetelecommunicationsqualitysystem requirementsfordesign,development,production,andserviceTLRequirementsHandbookReleaseOutlineThishandbookisthedefinitiveguideforimplementing aqualitymanagementsystemItcontainstensections,aglossaryandareferenceThereviewwasperformedbecauseofquestionsandconcernsfromTLusers andauditors.MeasurementsHandbookReleaseDefinescomparableperformancemeasurementsforqualitymanagementsystemTLisaninternationalstandardfor governingthequalitymanagementrequirementsforDesign,Development,Manufacturing,InstallationandserviceofTLisacustomer-orientedstandardwith requirementsoncustomersatisfaction,qualityimprovement,andcustomer-suppliercommunicationThepurposeofTListodefinethequalitymanagementsystem requirementsforthedesign,development,production,TLHANDBOOKS