VIC Government [EXAMPLES]

VICTORIAN GOVERNMENT EXAMPLES OF WORK

VICTORIAN GOVERNMENT RÉSUMÉ EXAMPLES

C HARLIE STAMOS

Demonstrating exceptional results as an accomplished infrastructure, logistics and strategic development professional, I am now eager to leverage my extensive executive leadership experience within the public service sector. With over three decades of experience across infrastructure development, procurement strategy, logistics investment and real estate planning, I bring a proven record of delivering complex, large-scale projects that support economic growth, operational efficiency and long-term community outcomes. My career has involved extensive engagement with government agencies, regulatory authorities and industry stakeholders, including the successful securing of more than $44 million in State and Federal Government funding through persuasive business case development, policy alignment and strategic negotiation. I possess deep knowledge of infrastructure governance, procurement frameworks, stakeholder engagement and strategic planning, having led major logistics precincts, intermodal freight developments and industrial infrastructure initiatives throughout Australia. My professional background has been defined by strong commercial acumen, contract negotiation expertise, governance oversight and the ability to lead multidisciplinary teams within highly regulated environments. Recognised for my capacity to influence policy outcomes, foster collaborative partnerships and deliver sustainable infrastructure solutions, I am passionate about contributing to the public sector through strategic leadership, operational improvement and evidence-based decision-making, focused on infrastructure, procurement, strategic development or investment.

KEY SKILLS & COMPETENCIES

 Strategic Procurement Leadership: Extensive experience in designing and executing procurement strategies that deliver operational value, cost efficiency, supplier alignment, and sustained competitive advantage.

 Industrial Development Execution: Proven ability to lead complex real estate and logistics infrastructure developments across jurisdictions with precision, foresight, stakeholder engagement, integrated risk control and program governance.

 Capital Funding & Government Engagement: Secured over $44 million in infrastructure funding through persuasive advocacy, strategic alignment, political navigation, policy-based investment rationalisation, and bipartisan stakeholder support,

 Lifecycle Asset Management: Deep expertise in optimising real estate and warehousing assets through planning, reinvestment, regulatory compliance, long-range capital forecasting, performance benchmarking, and utilisation analysis.

 High-Level Stakeholder Engagement: Exceptional capability in successfully engaging government, investors, clients and community representatives to achieve project alignment, consensus, traction and advocacy.

 Contract Negotiation & Commercial Structuring: Skilled in managing contracts, head agreements, joint ventures, leasing frameworks, multiparty commercial governance arrangements, dispute resolution protocols and strategic partner alignment.

 Governance, Risk & Compliance Oversight: Strong command of risk management, compliance planning, regulatory obligations, internal controls, corporate governance protocols, audit readiness, and enterprise accountability frameworks.

 ESG Integration & Sustainability Focus: Committed to embedding ESG principles across procurement, construction, systems, reporting measures, cultural accountability, stakeholder expectations, and investment impact alignment.

 Team Leadership & Organisational Culture: Empowering leader focused on capability development, cultural transformation, knowledge transfer, high-performance delivery standards, succession planning, and workforce engagement strategies.

 Real Estate Strategy & Portfolio Planning: Skilled and experienced in land use, zoning policy, facility planning, asset deployment, logistics trends, regional growth analysis and investment alignment frameworks

 Operational Logistics Innovation: Experienced in warehousing optimisation via automation, layout design, digital tools, next-generation procurement technologies, integrated logistics systems, and workflow reengineering.

 Financial Acumen & Data Analysis: Proficient in financial modelling, investment assessment, benchmarking analysis, data-led portfolio decision-making frameworks, scenario forecasting, and capital allocation strategy.

EMPLOYMENT HISTORY

May 2018 - Current SALTA PROPERTIES | www.salta.com.au Melbourne, Victoria

Dec 2022 - Current Director, Logistics & Strategic Projects

Dec 2021 - Dec 2022 Head of Logistics & Strategic Industrial Projects

May 2020 - Dec 2021 Development Executive, Logistics & Strategic Industrial Projects

May 2018 - May 2020 Development Manager - Industrial & Logistics

Salta Properties is a premier Australian property development and investment firm, renowned for delivering landmark industrial, commercial, residential, and retail projects. With a strong focus on innovation, sustainability and urban transformation, Salta has played a pivotal role in shaping Melbourne’s logistics and industrial landscape.

Director, Logistics & Strategic Projects

OVERVIEW:

• As Director of Logistics & Strategic Projects and member of the Salta Properties Senior and Operational Leadership Team, I wield full P&L accountability for the business unit and serve as a key strategic leader I was the visionary architect and driving force behind the creation and operationalisation of this division, transforming Logistics & Strategic Projects into a high-impact, autonomous function within the organisation. I orchestrate a high-performing, multi-disciplinary project team, encompassing Development Managers, Project Managers, and Asset Managers, while spearheading the engagement, governance, and performance oversight of all external consultants and strategic stakeholders. My leadership ensures that mission-critical infrastructure projects, strategic investments, and large-scale developments are seamlessly executed, delivering maximum financial returns, regulatory compliance, and long-term business expansion.

RESPONSIBILITIES:

• Accountable for board-level engagement, preparing and presenting detailed Board reports and strategic recommendations, ensuring alignment with corporate objectives, governance frameworks, and investment strategies.

• Play a key role in strategic planning and execution, developing and executing property acquisition, development, and sales strategies to maximise return on investment (ROI), optimise asset utilisation, and drive business expansion.

• Oversee project lifecycle, leading all phases of industrial and logistics development projects, from site feasibility assessments and planning through to construction completion, commissioning, and asset activation.

• Ensure regulatory and compliance governance, managing zoning approvals, permit applications, and compliance obligations in collaboration with legal counsel and government authorities.

• Streamline construction logistics, overseeing material sourcing, procurement, and delivery processes, minimising costs, mitigating delays, and ensuring operational efficiency.

• Oversee financial and risk management, developing and managing multi-million-dollar budgets, monitoring

• financial performance, analysing cost reports, and implementing risk mitigation strategies.

• Establish and foster strategic partnerships with investors, corporate clients, government entities and community stakeholders, ensuring communication and alignment with project objectives.

• Drive innovation and continuous improvement, integrating emerging technologies and best practices to enhance project execution, cost efficiency and long-term asset value.

• Provide leadership and organisational development, mentoring high-performing teams, fostering a results-driven

• culture, and supporting professional growth and operational excellence.

HIGHLIGHTS:

• Port Rail Shuttle Network (PRSN) - $28M Government Funding Secured: Successfully developed and presented a compelling business case to Government advocating for the integration of Salta’s Dandenong South freight terminal with the Metropolitan rail network. Led the business case, strategic plan and negotiations that resulted in $28 million of State and Federal Government funding, for the construction of a dedicated rail spur of 862 meters (now complete) connecting the 200-hectare Dandenong South Industrial estate with the Port of Melbourne. The freight terminal will significantly enhance transport efficiency throughout the Metropolitan Melbourne area and provide social benefits, which included:

 Reduced Traffic Congestion: By shifting freight from road to rail, these terminals help reduce the number of trucks on the road, leading to less traffic congestion and smoother commutes for everyone.

 Lower Emissions: Rail transport is generally more fuel-efficient and produces fewer greenhouse gas emissions compared to road transport, contributing to improved air quality and supporting environmental sustainability goals.

 Enhanced Safety: Fewer trucks on the road means less road accidents and improved safety for all road users.

 Economic Growth: The development of intermodal terminals can stimulate local economies by creating jobs and attracting businesses to the area.

 Improved Efficiency: Intermodal terminals streamline the transfer of goods between different modes of transport, leading to more efficient supply chains and potentially lower costs for consumers.

 Community Development: The presence of a freight terminal can lead to infrastructure improvements, such as better roads and public services, benefiting the surrounding communities.

• Dandenong South Intermodal Terminal - $380M Development: Led the internal project team and external consultants in the design and (future) development of the Dandenong South Intermodal Terminal, a $380 million investment in Australia’s logistics infrastructure. Negotiated and executed a commercially sensitive Head of Agreement with a capital partner for the construction and operation of the terminal in December 2024.

HIGHLIGHTS:

• Currently in advanced negotiations with multiple stakeholders to replicate the intermodal terminal model in Altona, expanding the region’s logistics capabilities, enhancing rail freight efficiency and reducing congestion on arterial roads.

 ACFS Warehouse Development - $75M Logistics Infrastructure Expansion: Spearheaded the development of a

 9-hectare logistics hub, featuring a 32,000 sqm warehouse and 36,000 sqm of container-rated pavement, essential for large-scale freight operations. Successfully managed project execution within an investment framework of $75 million, ensuring timely delivery and operational readiness.

 Austrans Development - $55M Industrial Development: Led the development and project management of a 5-hectare logistics site, delivering a 25,000 sqm warehouse with a total development cost of $55 million. Ensured seamless execution, from site selection and planning approvals to construction oversight and operational handover.

 VicTrack Ground Lease - Altona Inland Port Development: Spearheaded the development of the business case, strategic planning, and negotiations, culminating in a 30-year ground lease agreement with VicTrack. This 2,575square-meter site facilitates the construction of essential rail infrastructure, seamlessly connecting the Altona Industrial Estate to the Port of Melbourne.

Nov 2010 - May 2018

AUSTRAK PTY LTD | www.austrak.com.au

Melbourne, Victoria

National Development Manager - Logistics & Industrial

Austrak is a privately held Development company and leader in rail-integrated logistics and intermodal infrastructure, specialising in the development of freight terminals, large-scale warehouses, and transport hubs. The company has expertise in property finance, development, consulting, design, construction and delivery of large-scale manufacturing and industrial projects with critical construction programs

RESPONSIBILITIES:

• Led the project and construction management of large-scale warehouses and distribution centres, overseeing every phase from land acquisition and initial planning to development approvals and Certificate of Occupancy across Melbourne, Sydney, and Adelaide, ensuring timely delivery and compliance.

• Played a pivotal role in securing key clients, including Linfox, Mondelez, Unilever, and Coles, driving business growth and revenue expansion, while reinforcing Austrak’s market leadership within the logistics and supply chain industry.

• Managed the daily operations of the joint venture (JV) with GPT, ensuring effective governance, stakeholder engagement, risk mitigation, and streamlined collaboration to deliver high-impact infrastructure projects with optimal financial and operational outcomes.

• Provided strategic oversight for all land acquisition, disposition, and construction feasibility studies, evaluating investment potential, project viability, regulatory considerations, and infrastructure alignment, driving efficient project execution and maximised investment returns.

HIGHLIGHTS:

• Successfully developed and presented a compelling business case advocating for the integration of Austrak’s Somerton freight terminal with the Metropolitan rail network. Led the business case, strategic plan and negotiations that resulted in $16.5 million government funding, for the construction of dedicated rail infrastructure (now complete) connecting the

• 170-hectare Somerton Business Park with the Port of Melbourne.

• Developed a comprehensive business case and strategic plan to integrate rail infrastructure with the Port of Melbourne, facilitating the expansion of port rail shuttles, terminal connectivity, and intermodal freight solutions to enhance transport efficiency across Metropolitan Melbourne.

• Led negotiations with State and Federal Government agencies, securing $16.5 million in funding for the Somerton Industrial Estate connection to the Metropolitan rail network, strengthening national logistics operations and supporting long-term freight infrastructure development.

• Positioned Austrak as a key industry leader by assembling a strategic cluster of logistics-driven businesses, leveraging synergies, technological innovation, and economies of scale to drive enhanced supply chain efficiencies, reduced operational costs, and increased commercial competitiveness.

Mar 2012 - Dec 2012 PRIVATE CLIENT Italy

Project Director, Private Assets (Commercial in Confidence) RESPONSIBILITIES:

• Entrusted to manage and coordinate an exclusive international project by a prominent Melbourne family which was successfully completed in preparation for an upcoming hotel development.

• Spearheaded the design and construction of a 25-metre-high reinforced earth platform spanning 6,000m², working

• in close collaboration with the international consultant team overseeing the hotel's architectural and structural design.

• Ensured full compliance with stringent European seismic, safety and construction standards, while integrating best-practice engineering methodologies, ensuring efficient resource allocation and risk mitigation.

• Oversaw and directed comprehensive budget management, strategic financial governance, and private asset development for a large-scale reinforced earth platform project in Northern Italy.

• Facilitated land acquisition negotiations, liaising with local property owners, municipal authorities, and legal representatives, securing government approvals, council permits, and regulatory clearances, ensuring a seamless process.

• Directly managed design and construction teams, sourced highly skilled contractors, and led end-to-end tendering processes across Northern Italy, overseeing extensive groundwork, demolition, and full-scale construction activities.

HIGHLIGHTS:

• Secured essential local government approvals, proactively engaging with regulatory bodies, environmental agencies, and municipal planners, while managing below-ground civil infrastructure, including power distribution, stormwater drainage, and sewer system connections.

• Oversaw the excavation and removal of approximately 50,000 cubic metres of soil, coordinating logistics, compliance measures and environmental impact assessments to ensure efficiency, sustainability, and adherence to regulations.

• Executed the project on time and within budget, simultaneously managing above-ground structural design, reinforced earth stabilisation, and construction sequencing, while implementing bored piers to a depth of 40 metres, complete with associated capping beam construction.

• Successfully negotiated with neighbouring property owners, securing compensation agreements and land acquisitions, facilitating seamless project expansion, infrastructure integration and long-term development opportunities.

Nov 2010 - Sep 2016 KPA MANAGEMENT & CONSULTING PTY LTD | www.kpa.net.au

Melbourne,

Australia

Director/Co-Founder

KPA Management & Consulting Pty Ltd is a highly specialised advisory and project management firm, offering expert solutions in construction, infrastructure, and strategic business planning. The company provides comprehensive project oversight, ensuring regulatory compliance, risk mitigation and contract negotiation excellence.

RESPONSIBILITIES:

• Established and expanded a specialist management and consulting engineering firm, delivering high-level strategic solutions across the construction, infrastructure, and logistics sectors.

• Managed full P&L oversight, ensuring financial profitability and strategic decision-making to drive business growth.

• Led business operations, spearheading strategic growth initiatives, optimising processes, and fostering strong relationships with key industry stakeholders.

• Directed large-scale project management efforts, enhancing operational efficiencies and delivering expert advisory services in construction planning, procurement, and risk management.

• Secured major contracts, negotiated complex agreements, and drove innovative solutions to enhance project outcomes and ensure long-term business success.

Oct 2007 - Nov 2010 ROBERT BIRD GROUP | www.robertbird.com

Melbourne, Victoria Senior Design Manager

Robert Bird Group is a globally recognised engineering consultancy, delivering innovative structural, civil, and construction engineering solutions. With a presence across Australia, the UK, the Middle East, and Asia, the firm is known for its expertise in complex, high-profile projects, including high-rise buildings, infrastructure, and transport networks.

RESPONSIBILITIES:

• Recruited as the Structural Design Lead for the Myer Bourke Street Redevelopment, a landmark, high-profile project spanning four years, covering 47,000 m², with a project value of $225 million.

• Led and coordinated a multidisciplinary structural team of 15 engineers, ensuring strict adherence to project timelines, engineering precision, and regulatory compliance within a demanding seven-day work schedule.

• Acted as the primary liaison with key stakeholders, including Probuild, NH Architecture, and Colonial First State, conducting weekly design meetings to align project objectives and mitigate risks.

• Conducted daily site inspections, including 24-hour monitoring cycles, to oversee construction progress, identify potential structural challenges, and ensure adherence to industry best practice.

• Certified and issued weekly structural integrity reports, verifying compliance with engineering, safety, and regulatory standards, ensuring the successful execution and long-term stability of the development.

Nov 1993 - Sep 2007

BONACCI WINWARD | BONACCI GROUP | MEINHARDT GROUP

Melbourne, Victoria | www.meinhardtgroup.com

Structural Team Leader/Senior Design Manager

Bonacci Group, now integrated into Meinhardt Group, is a structural, civil, and infrastructure engineering consultancy with a national presence with offices in Sydney, Melbourne, Brisbane, and Adelaide, specialising in delivering cutting-edge structural and civil engineering solutions, underpinned by a commitment to technical excellence and innovative design

RESPONSIBILITIES:

• Personally recruited by Nat Bonacci, I worked alongside him as a mentor and later as a colleague. Entrusted with significant leadership responsibilities, I managed a design team of 20 across Victoria and NSW, ensuring the delivery of high-quality engineering solutions while fostering a collaborative and efficient team environment.

• Gained valuable global experience by leading a team of 30 engineers in Malaysia, overseeing the structural design and execution of a high-profile mixed-use development in Singapore. This role involved coordinating teams, integrating advanced engineering solutions, and managing large-scale international projects within diverse regulatory frameworks.

HIGHLIGHTS:

• Throughout my tenure, I contributed extensively to the firm’s strategic expansion, technical advancements, and execution of landmark projects, reinforcing its reputation as a leader in structural engineering innovation.

• Spearheaded the establishment of a new office in The Rocks, Sydney, expanding the firm’s operational footprint and strengthening its presence in the competitive Sydney market.

• Played a pivotal role in the structural design and project leadership of several landmark Melbourne developments, ensuring precision, innovation, and sustainability in engineering. Notable projects include Melbourne Aquarium, Mercedes-Benz Melbourne (Kings way) , RACV Headquarters, Southern Cross Tower - 121 Exhibition Street, QV Melbourne, 150 Clarendon Street (East Melbourne), and the Russell Street Police Station Redevelopment.

Nov 1989 - Nov 1993 D.M LANDY & ASSOCIATES PTY LTD

Caulfield, Victoria

Structural Designer/Design Manager

D.M. Landy & Associates Pty Ltd is a trusted structural engineering firm, offering comprehensive design, construction consulting, and project management services. With expertise spanning commercial, residential and industrial developments, the firm delivers high-quality, cost-effective structural solutions tailored to meet engineering challenges.

RESPONSIBILITIES:

• As a Structural Designer and Design Manager, I was responsible for preparing detailed plans and technical specifications during the schematic design phase, ensuring compliance with engineering principles and all Victorian regulatory standards for pre-construction activities. I coordinated with utility service providers to align infrastructure requirements with project timelines, facilitating seamless integration into the broader development framework.

• Additionally, I liaised with local councils to secure necessary building permits, navigating complex regulatory processes to ensure timely approvals. My role also encompassed conducting regular site inspections to assess structural integrity, adherence to design specifications, and compliance with safety protocols. Furthermore, I played a key role in developing comprehensive project schedules, optimising workflow efficiencies, and ensuring timely project delivery.

OTHER EXPERIENCE

Feb 2023 - Current PROPERTY COUNCIL OF AUSTRALIA

Melbourne, Victoria

Jan 2025 - Current Committee Member - Industrial and Logistics Committee Feb 2023 - Current Committee Member - Planning and Infill Committee

The Property Council of Australia, established in 1969, is the leading voice of the property industry, representing 2,300 member companies that shape the nation’s built environment. With a dedicated team of 120 professionals across every capital city, Newcastle and Wollongong, the organisation drives industry advocacy, research, events and professional development.

Committee Member - Industrial and Logistics Committee

RESPONSIBILITIES:

• As a Committee Member of the Industrial and Logistics Committee, I advocate for policies that support the growth and development of the industrial and logistics sectors. I provide strategic insights on infrastructure, land use and regulatory frameworks affecting the industry, ensuring alignment with market demands.

• I actively engage with key stakeholders, including government and industry leaders, to drive sector innovation and policy reform. I contribute to research and policy discussions on market trends, investment opportunities, and sustainability in logistics. Additionally, I support initiatives that enhance supply chain resilience and industrial land planning to foster longterm industry success.

Committee Member - Planning and Infill Committee

RESPONSIBILITIES:

• As a Committee Member of the Planning and Infill Committee, I review and provide input on urban planning policies to support sustainable development and efficient land use. I advocate for streamlined approval processes to facilitate effective infill development, ensuring alignment with community needs and economic growth.

• I engage with industry and government stakeholders to address housing supply and density challenges, contributing to policy recommendations that promote balanced urban expansion. I contribute to research on zoning, infrastructure planning, and regulatory frameworks to enhance urban development strategies. Additionally, I support initiatives that balance economic growth with environmental sustainability and community well-being.

ANNE SMITH

linkedin.com/in/ anne - smith - 447ba081

Demonstrating proven expertise as a skilled and detail-oriented Legal Assistant with extensive experience in legal administration, client support, and court-related operations, I am eager to undertake new challenges as a Legal Assistant at Victoria Legal Aid. Having attained a wide range of legal qualifications, I possess a strong foundation in legal principles and administrative procedures. My extensive experience working with Victoria Police and the Office of Public Prosecutions (OPP) has equipped me with in-depth knowledge of legal case management, document preparation, and handling sensitive legal matters with discretion and accuracy. I have developed expertise in processing legal documentation, liaising with legal professionals, maintaining compliance with court procedures and assisting in law enforcement-related legal processes. I am adept at prioritising workloads, problem-solving under pressure and ensuring seamless legal operations. My strong communication and interpersonal skills enable me to engage effectively with clients, legal professionals, and external stakeholders. In recognition of my legal acumen, I received a High Distinction for my role as Defence Counsel in a mock trial for Evidence, demonstrating my ability to construct compelling legal arguments and apply evidentiary rules effectively. Passionate about access to justice and supporting vulnerable communities, I am eager to contribute my skills and dedication to Victoria Legal Aid’s Family, Youth and Children’s Law team, ensuring efficient service delivery and quality legal support.

QUALIFICATIONS & TRAINING

2020 - 2027

Bachelor of Law

2006 Diploma of Justice

2013 Bachelor of Arts (Legal Studies)

2002 Certificate III in Business (Legal Administration)

2000 Victoria Certificate of Education

KEY SKILLS & COMPETENCIES

Deakin University

Victoria University

Victoria University

Victoria University

Mowbray College

 Legal Administration & Support: Skilled in managing legal documentation, case files, and administrative processes with accuracy. Experienced in supporting legal teams by preparing reports, briefs, and correspondence.

 Court & Case File Management: Proficient in maintaining court records, organising legal files, and ensuring compliance with legal protocols. Experienced in assisting with court-related procedures and preparing case materials.

 Client Liaison & Support: Adept at handling client inquiries, providing accurate information, and ensuring professional client interactions. Skilled in assessing client needs and directing them to appropriate legal services.

 Records & Document Management: Expertise in maintaining confidential legal records, ensuring compliance with data protection laws. Proficient in electronic and paper-based filing systems for efficient record retrieval.

 Stakeholder Engagement: Experienced in liaising with solicitors, legal professionals, and external agencies to support casework. Skilled in building strong working relationships to enhance service delivery and outcomes.

 Report & Correspondence Preparation: Proficient in drafting legal documents, reports, and correspondence with a high degree of accuracy. Strong ability to interpret legal information and produce well-structured written materials.

 Confidentiality & Compliance: Strong understanding of privacy laws, legal protocols, and ethical considerations in legal settings. Ensures all information is handled with discretion, maintaining professional and legal integrity.

 Time Management & Multitasking: Capable of prioritising multiple tasks in high-pressure legal environments while meeting strict deadlines. Efficiently balances administrative duties with client service responsibilities.

 Communication & Interpersonal Skills: Excellent verbal and written communication skills to effectively interact with clients, lawyers, and court officials. Adept at explaining legal processes in a clear and accessible manner.

 Team Collaboration & Adaptability: Works effectively within multidisciplinary teams while managing independent responsibilities. Quickly adapts to new challenges, systems, and legal processes to support team objectives.

 Technology: Proficient in Microsoft Word, Excel, Outlook, Adobe Suite, internal systems, email and internet-based research. Experienced in using digital tools for document processing, legal correspondence, and case management.

 Attention to Detail & Accuracy: Strong ability to review and proofread legal documents, ensuring consistency and compliance. Meticulous in handling legal files, contracts, and case materials with precision.

 Problem-Solving & Initiative: Proactive in identifying issues, analysing challenges, and implementing solutions within legal and administrative frameworks. Able to adapt to unexpected situations while maintaining efficiency.

E MPLOYMENT HISTORY

Jan 2023 -

Jan

2025 OFFICE OF PUBLIC PROSECUTIONS

Melbourne, Victoria

Legal Support Officer

RESPONSIBILITIES:

 Provide high-quality legal and administrative support to solicitors within the division, ensuring efficient case management and operational effectiveness.

 Maintain and update case records using the OPP case management system, ensuring accuracy, compliance, and timely access to information.

 Compile, format and paginate hand-up briefs and depositions, producing well-structured, indexed documents that adhere to court requirements.

 Assist Legal Assistants in managing, maintaining, and closing case files according to legal and organisational protocols.

 Support solicitors with file management by ensuring case data is accurately recorded and regularly updated in the OPP case management system.

 Liaise with various external stakeholders in a professional manner, including Corrections Victoria, counsel, law enforcement agencies, legal professionals, and government departments, to facilitate case-related activities.

 Act as the first point of contact for general telephone enquiries, responding professionally and efficiently.

 Draft, prepare, and proofread correspondence, legal documents, and court materials to support case proceedings.

 Assist in the preparation and filing of court documents, ensuring compliance with legal and procedural requirements.

 Identify and contribute to process improvement initiatives within the division, actively participating in team meetings, projects, and efficiency-enhancing initiatives.

 Provide general administrative support to the division, including:

- Compiling and drafting electronic briefs (eBriefs) for counsel.

- Drafting routine court orders and other legal documents.

- Managing the distribution of mail, briefs, and legal/non-legal documents.

- Filing and lodging court documents in line with procedural requirements.

- Coordinating the photocopying, collation, and preparation of court books.

- Issuing subpoenas and handling general subpoena-related enquiries.

Apr 2008 - Jan 2023

VICTORIA POLICE | www.police.vic.gov.au Melbourne, Victoria

2008 - 2022 Administration Support Officer (VPSG2.2) - Traffic Camera Office 2008 Assistant Transcriber (Work Experience) - Homicide Department

Victoria Police is the primary law enforcement agency of Victoria, Australia. It was formed in 1853 and currently operates under the Victoria Police Act 2013. Victoria Police provides policing services to the Victorian community 24 hours a day, seven days a week, working to keep over 5.9 million Victorians safe.

Administration Support Officer (VPSG2.2) Traffic Camera Office

RESPONSIBILITIES:

 Prepared briefs for elections to appear in court and for enforcement, and process court requests and internal reviews

 Maintained multiple databases with a high level of accuracy, collaborating with other team members to achieve results.

 Liaised and collaborated with organisations such as prosecutions, courts and VicRoads to coordinate service delivery.

 Handled phone enquiries in relation to all areas of the prosecutions section, gathering and distributing key data.

 Conduct tasks relevant to brief preparation of traffic camera, tolling offences and Infringement Court revocations.

 Reviewed and responded to correspondence relating to infringeable offences, following current legislation and policies.

 Managed and updated Traffic Camera Office (TCO) computerised and manual record systems, maintaining accuracy.

 Prepared correspondence, including statistical reports for TCO management, liaising with others to gather information.

 Undertook investigations and prepared relevant reports for TCO management, in addition to performing and conducting a wide range of administrative tasks, including preparing reports and ensuring that customer service needs are met.

 Performed administrative duties on traffic camera detection incidents relevant to the Vehicle Impoundment legislation.

 Consulted with prosecutors, informants, VicRoads, Contracted Service Providers, Clerk of Courts, legal representatives and the public

Assistant Transcriber (Work Experience) Homicide Department

RESPONSIBILITIES:

 Conducted Audio transcribing, reviewing information and double-checking questionable data to maintain accuracy.

 Listened recorded dictations to interpret and transcribe them, translating jargon into long-form text via written documents.

 Reviewed drafts prepared by speech recognition software, ensuring it was correct and complete and edit as required

 Identified inaccuracies/errors and added missing information within the final report to facilitate accuracy in all functions.

 Facilitated updating and maintenance of internal databased, uploading transcriptions or distributing them to other staff.

E MPLOYMENT HISTORY

2006 - 2007 DON NARDELLA - MEMBER FOR MELTON | www.m.vic.gov.au Melton, Victoria

Office Assistant (Work Experience)

Donato Antonio "Don" Nardella (born 9 November 1958) is an Australian politician. He was a member of the Parliament of Victoria from 1992 until 2018, representing Melbourne North Province in the Legislative Council (1992 - 1999) and Melton in the Legislative Assembly (1999 - 2018). He was a member of the Labor Party from 1992 until 2017.

RESPONSIBILITIES:

 Managed general administration duties, including data entry functions, in alignment with current policy.

 Consistently maintained a professional persona when answering calls at reception, maintaining accurate information.

 Maintained the internal database, ensuring accuracy and integrity is maintained when handling all legal documents.

 Converted internal records and files to a compatible format, conducting quality assurance to promote office efficiency.

 Performed file scanning, managing the completion of amendments/addendums to documents following consultation.

 Managed and maintained the completion of online file transfers, arranging for the delivery of legal documents to staff.

 Answered the general email system, forwarding emails to the correct team member and addressing general queries.

 Maintained client confidentiality when handling sensitive and personal information, such as legal documentation.

 Maintained the completion of correspondence typing, liaising with other team members to maintain efficiency.

 Responded professionally to telephone and email enquiries, providing a comprehensive service to all enquirers

 Handled incoming enquiries, following internal procedures when making bookings and answering questions.

 Recorded, reviewed and updated documentation regarding testing functions and feature scenarios.

PREVIOUS WORK HISTORY

2005 - 2006 The Smith Family Administration Assistant (Work Experience) 2004 - 2005 Melbourne Magistrates’ Court Administration Assistant (Work Experience)

2002 - 2003 Footscray Community Legal Centre Administration Assistant (Work Experience) 1999 - 2002 Kmart Australia Customer Service - Clothing & Footwear Department

SPEAKER & BOARD APPOINTMENTS

2008 - Current International Charge Syndrome Association Conference, Florida Keynote Speaker

2008 - 2018 Australasian Charge Syndrome Conferences Guest Speaker

2008 - 2018 International Charge Association Conferences Guest Speaker

2017 - 2019 Australasian Charge Syndrome Association Board Director

PERSONAL DETAILS

NATIONALITY: Australian

HEALTH: Excellent, physically fit, non-smoker

INTERESTS: Spending time with friends and family and supporting the Charge Syndrome Association

RASAN G EE

Drawing upon a wealth of expertise in data analysis, ICT, and information management, I am actively pursuing an enriching career opportunity as a Business Analyst with the Department of Justice. Fuelled by a steadfast commitment to surmount new challenges and cultivate meaningful change in the public service, I am eager to channel my skills and experience into your esteemed team. I have delivered stellar outcomes by implementing improvements across processes and systems, boasting a distinguished record of success. Communicating with influence and credibility across all organisational tiers, I am well-equipped to seamlessly assimilate into your organisation and spearhead impactful initiatives in alignment with your strategic imperatives. I excel in contributing to the development of test strategies for projects and leading system and user acceptance testing activities, undertaking end-to-end testing as required. Moreover, my strong commitment to contributing to a values-based organisation with a high level of integrity, accountability, and professionalism further strengthens my candidacy. I uphold core values in all aspects of my work, fostering a culture of excellence and ethical conduct. I am eager to make a positive impact on the Financial Governance branch by supporting the analysis, planning, development, implementation and review of business processes, ensuring the successful delivery of projects. My ability to navigate complex challenges, drive innovation, and uphold organisational values positions me as a valuable asset to your team.

QUALIFICATIONS & TRAINING

2022 Information Technology Professional Year Program

2021 Masters of Business Information Systems (WAM: 64.62)

2018 Master of Business Administration (WAM: 63.18)

2016 Bachelor of Management & Marketing (WAM: 70.5)

KEY SKILLS & COMPETENCIES

National Institute of Technology (NIT)

Edith Cowan University

Edith Cowan University

Edith Cowan University

 Strategic Business Priorities: Leads efforts to enhance performance and align business activities with strategic objectives. Implement initiatives to boost efficiency, productivity, and profitability while ensuring alignment with long-term organisational goals. Develops and implement best practices for financial systems, processes, and controls.

 Administrative Support: Provides administrative support to assist workplace teams and other staff, following workplace policies and procedures to achieve tasks. Contributes to data integrity and aids in records management practices.

 Communication: Effectively communicates with stakeholders and other parties to ensure clear understanding of project requirements, progress, and outcomes. Develops user documentation and assists with training and knowledge transfer.

 Research and Investigation: Undertakes qualitative and quantitative research and investigation to assist in the development and improvement of procedures and policies.

 Asset and Facilities Management: Assists in the management of assets, facilities, procurement, technology, and systems to achieve effective and efficient use of allocated physical and financial resources.

 Test Strategy Development: Contributes to the development of test strategies tailored to specific projects, ensuring alignment with project objectives, collaborates with project stakeholders to define test goals, scope and methodologies.

 Financial Analysis: Undertakes research, reviews, and financial analysis activities to identify and evaluate program or project issues and develop evidence-based responses including advice and recommendations.

 Systems Improvement: Contributes to the improvement and implementation of systems, processes, and practices to ensure best practice and legislative standards are delivered to the Department and leads specific work streams as required.

 Project Management: Develops and manages project management plans for projects with the ability to draw on available resources to understand complex business functions. Supports and coordinates activities in accordance with project budgets, timelines, and resources to deliver projects.

 Team Collaboration: Plays an integral role in fostering a culture of collaboration and teamwork within the project environment. Engages with team members, stakeholders, and subject matter experts to facilitate effective communication and coordination of project activities. Provides leadership to project teams, fostering a collaborative work environment.

Dec 2023 - Current MEDHEALTH PTY LTD

Melbourne, Western Australia

System Accounts Payable

MedHealth Pty Ltd is a leading healthcare services provider dedicated to delivering high-quality medical care and innovative health solutions to communities across Australia. With a commitment to excellence and a focus on patient-centric care, MedHealth strives to improve health outcomes and enhance the overall well-being of individuals and families.

RESPONSIBILITIES:

 Review, process, verify and reconcile payments and expenditures: Conduct reviews of all incoming payments and expenditures, ensuring accuracy and compliance with policies and procedures. Process payments promptly and accurately within the SAGE ERP system, verifying transaction details and reconciling accounts to maintain financial integrity. Verify the validity of wage subsidies and invoices, confirming that all charges are legitimate and properly documented. Reconcile financial records to identify discrepancies and address any discrepancies or errors promptly.

 Create and Update Purchase Orders: Utilise the Job Ready system to generate and update Purchase Orders, providing detailed information on goods and services required by the organisation. Ensure that Purchase Orders accurately reflect budget allocations, project requirements, and procurement guidelines. Maintain meticulous records of Purchase Orders to track expenditures, monitor budgetary allocations, and facilitate financial reporting and analysis.

 Address and Resolve Financial Queries: Act as a primary point of contact for addressing and resolving financial queries from clients, suppliers, and staff. Demonstrate exceptional communication skills and a customer-focused approach to provide timely and accurate responses to inquiries. Utilise problem-solving skills to investigate and resolve discrepancies, working collaboratively with relevant stakeholders to ensure satisfactory outcomes.

 Manage Accounts Payable Email Inbox: Efficiently manage the Accounts Payable email inbox, triaging incoming inquiries and requests. Prioritise emails based on urgency and importance, ensuring that critical issues are addressed promptly. Respond to inquiries professionally and courteously, providing clear and concise information to stakeholders.

 Effective Communication with Vendors, Clients, and Teams: Engage in effective communication with vendors, clients, and multi-disciplinary teams to facilitate day-to-day financial operations. Collaborate with vendors to resolve billing discrepancies, negotiate payment terms, and maintain positive working relationships. Liaise with internal teams to coordinate financial activities, share information, and streamline processes for optimal efficiency and effectiveness.

ACHIEVEMENTS:

 During the implementation of a new ERP system project, I was assigned the task of testing accounts payable functionalities. Despite a three-week timeline, I completed all testing for various expense claims and invoice transactions within two weeks. By maintaining records in an Excel file and promptly addressing errors or warnings, I gained insights into the system's workings and optimised my testing process while managing other daily responsibilities effectively.

 As a result of my proactive approach and system expertise, the project team was able to advance project timelines, initiating parallel runs for accounts payable one week ahead of schedule. Additionally, I exceeded performance expectations by processing 40 Tax Invoices per day, surpassing the target of 35 invoices. Recognising my exceptional performance, my manager provided additional work hours to accommodate other tasks, showcasing my dedication to excellence and continuous improvement in the workplace.

Apr 2022 - Feb 2023

MURDOCH UNIVERSITY

Murdoch, Western Australia

Business System Analyst

Murdoch University is a renowned public university, committed to delivering high-quality education, conducting impactful research, and engaging with the community to address real-world challenges. With a focus on innovation, diversity, and excellence, Murdoch University strives to empower students, faculty, and staff to make meaningful contributions to society.

RESPONSIBILITIES:

 Collected and Analysed User Requirements: Gathering and analysing user requirements for the organisation's information reporting system (iMIS system). This involves engaging with stakeholders to understand their needs, preferences, and pain points, ensuring that the system aligns with business objectives and user expectations. By conducting thorough analysis and facilitating effective communication, I ensure that the final solution meets the needs of all stakeholders while driving business success.

 Produced IT Technical Requirement Reports: Generated comprehensive IT technical requirement reports based on the gathered user requirements. These reports outline the technical specifications, functionalities, and features required for the successful implementation of the system. Additionally, I communicate user stories effectively to external system developers, providing clear guidance and direction for the development process. By ensuring a detailed understanding of technical requirements, I facilitate the creation of robust and user-friendly solutions.

E MPLOYMENT HISTORY

RESPONSIBILITIES:

 Performed User Acceptance Testing: User acceptance testing (UAT) is a crucial phase in the development process, and I play a key role in conducting this testing to validate that technical solutions meet user requirements and expectations. By meticulously testing the system against predefined criteria and user scenarios, I ensure its quality, functionality, and usability. Through UAT, I identify any potential issues or discrepancies, allowing for timely adjustments and refinements to deliver a polished and reliable system to end-users.

 Collaborated with ICT Team and External Consultants: Collaboration is essential for addressing and resolving system issues effectively, and I actively collaborate with the ICT team and external system consultants in this regard. By leveraging collective expertise and resources, we work together to diagnose and troubleshoot system issues, ensuring timely resolution and minimal disruption to operations. Whether it's coordinating troubleshooting efforts, sharing insights, or implementing solutions, our collaborative approach ensures the reliability and performance of the system.

ACHIEVEMENTS:

 Designed and developed a new data system that enabled management to generate real-time data reports instantly, significantly reducing reporting time from one month to immediate access.

 Successfully met and exceeded Key Performance Indicator (KPI) targets by creating a data dictionary platform within four weeks, demonstrating efficiency and proficiency in project execution.

 Designed and implemented a process to automate and report the team's performance metrics for the data reporting process. This initiative resulted in improved team engagement and a 10% reduction in aged outstanding.

 Recognising inefficiencies in the manual reporting process, I took initiative to streamline operations and enhance productivity. Staff members were spending excessive time on Excel to generate management reports related to donor details, alumni data, and marketing metrics. This resulted in delays in report submission, hindering management's ability to access timely information. To address this challenge, I conducted a thorough analysis of the system while managing other job tasks. I discovered that the system had query functionality accessible through my permissions. Utilising a sandbox environment, I experimented with query modifications to generate reports more efficiently. Upon confirming the effectiveness of the new queries, I obtained manager approval to implement the changes in the production environment. This system improvement empowered management to access reports promptly, enabling them to make informed business decisions in a timely manner. Additionally, it eliminated the need for extensive Excel work by staff members, reducing manual workload and enhancing overall efficiency. By resolving this issue internally, we avoided the need for external system consultants and minimised resource expenditure.

 Led the Integration of IMIS and Calista Systems project, addressing issues with data duplication across both systems. Through careful analysis and collaboration with stakeholders and software developers, implemented a data dictionary platform to resolve the issue. This project led to increased efficiency in task performance and a reduction in access license costs. Recognising inefficiencies in the reporting process, I proactively analysed the system and identified opportunities for improvement. By updating the system to enable management to generate reports instantly, I eliminated the need for manual Excel work and enhanced overall efficiency. Building on past successes, I was entrusted with leading the Integration of IMIS and Calista Systems project. Through effective collaboration and strategic planning, I successfully resolved data duplication issues and implemented cost-saving measures, demonstrating strong leadership and project management skills.

Jan 2021 - July 2021

EDITH COWAN UNIVERSITY

Joondalup, Western Australia

Jan 2021 - July 2021 IT Peer Assistant

Jan 2021 - July 2021 Team Leader (Capstone Project)

Edith Cowan University (ECU) is a renowned public university located in Perth, Western Australia. Established in 1991, ECU has rapidly grown into a vibrant and innovative institution committed to delivering high-quality education and research programs. With a strong focus on industry engagement, ECU fosters a dynamic learning environment that prepares students for success

IT Peer Assistant

RESPONSIBILITIES:

 Regular Communication with Program Coordinator: Maintained frequent communication with the program coordinator to ensure timely updates on student transition processes, facilitating smooth transitions and effective coordination.

 Utilisation of IT Tools: Proficiently utilised various IT tools including Salesforce, MS Teams, Blackboard, and MS Office to streamline communication, collaboration, and information management processes, ensuring efficient workflow management.

 Resolution of Learning Technology Issues: Addressed and resolved learning technology issues and related queries promptly through platforms such as Microsoft Teams or online forums, providing timely support to students and staff and minimising disruptions to learning activities.

 Information Gathering from Stakeholder Meetings: Actively participated in meetings with various stakeholders to gather critical information, insights, and feedback, contributing to informed decision-making and effective planning processes.

E MPLOYMENT HISTORY

ACHIEVEMENTS:

 Initiated the development of an IT solution manual and conducted comprehensive training sessions for five support team members on solutions to common issues. This initiative resulted in a significant improvement, with a 40% increase in 5-star ratings for the monthly tickets closed, indicating enhanced customer satisfaction and service quality.

 Led efforts to analyse data and identify opportunities for improving business processes. By implementing targeted changes, achieved a remarkable outcome of 100% accuracy and a reduction in outdated workflows. This initiative not only improved operational efficiency but also boosted team morale, accountability, and positive stakeholder engagement, demonstrating effective leadership and problem-solving skills.

Team Leader (Capstone Project)

RESPONSIBILITIES:

 Project Management: Led and managed the team in the development of an E-Commerce web application for a retail company, aimed at replacing the existing manual processes with automated solutions. Oversaw all aspects of project planning, execution, and delivery to ensure alignment with project objectives and client requirements.

 Team Training and Development: Provided ongoing training and support to team members, ensuring they were equipped with the necessary skills and knowledge to execute tasks efficiently. Monitored team performance and provided guidance as needed to maintain high productivity levels and quality outcomes.

 Documentation and Reporting: Prepared comprehensive reports, memos, briefing notes, and other relevant documents incorporating research findings and stakeholder feedback to support the development and implementation of system solutions. Ensured clear and concise documentation to facilitate communication and decision-making processes.

ACHIEVEMENTS:

 Designed and presented a detailed software development proposal outlining the implementation of integrated stock management, invoice generation, and annual reporting functionalities within a one-month timeframe. This initiative laid the foundation for the project and provided a clear roadmap for development activities.

 Implemented automation solutions for the stock management system, significantly improving efficiency and accuracy. Achieved a notable milestone of 100% accuracy in stock management operations in 2021, leading to enhanced productivity and reduced errors.

 Received positive feedback from clients, indicating high levels of satisfaction with the delivered solutions. This feedback contributed to improved stakeholder engagement and reinforced confidence in the project team's capabilities, fostering strong partnerships and collaboration.

 Analysed user issue history reports to identify common issues and proposed IT solutions provided by the ICT team. Initiated the development of an IT solution manual document to address these issues, facilitating knowledge sharing and empowering Level 1 support team members to resolve issues independently. This initiative resulted in a significant improvement, with a 40% increase in 5-star ratings for the monthly tickets closed, reflecting enhanced customer satisfaction and service quality.

Feb 2019 - Dec 2019

TRADING OCEANS PTY LTD

Perth, Western Australia

IT Project Coordinator

Trading Oceans Pty Ltd is a dynamic and innovative trading company operating in the global marketplace. Established with a vision to excel in international trade, the company specialises in sourcing, importing, and exporting a wide range of goods and commodities across various industries.

RESPONSIBILITIES:

 User Acceptance Testing: Conducted thorough user acceptance testing to ensure the accuracy and reliability of reporting generated from system solutions, adhering to established quality standards and procedures.

 Issue Analysis and Resolution: Identified and addressed system issues through detailed analysis, collaborating with software developers to propose and implement new developments aimed at enhancing system performance and functionality.

 Documentation and Training: Developed user manuals and system introduction videos to facilitate user understanding and improve business system processes. These resources served as valuable tools for training and onboarding users, contributing to smoother system adoption and operation.

 Data Reconciliation and Solution Proposal: Reconciled sales data and customer information from the CRM system with financial reports, detecting discrepancies attributed to duplicate customer names. Proposed a solution to software developers to implement a function for detecting and eliminating duplicate data, thereby improving data accuracy and system efficiency.

ACHIEVEMENTS:

 Successfully standardised the reporting process, streamlining operations and improving efficiency across the organisation. This initiative led to more consistent and reliable reporting outcomes, enhancing overall business performance.

 Managed to streamline and simplify functionality management processes, effectively resolving conflicts and improving system functionality. This accomplishment resulted in smoother operations and increased productivity, contributing to overall organisational success.

EMPLOYMENT HISTORY

Jan 2016 - Feb 2019 SRI

LANKA CRICKET BOARD

Sri Lanka Executive Officer

The Sri Lanka Cricket Board (SLC) serves as the governing body for cricket in Sri Lanka. It is responsible for overseeing all aspects of cricket development, administration, and management within the country. From grassroots programs to national teams, the SLC plays a vital role in promoting and advancing the sport of cricket in Sri Lanka.

RESPONSIBILITIES:

 Preparation of Reports and Briefing Notes: Prepared detailed reports, memos, and briefing notes ahead of international cricket matches to ensure stakeholders were well-informed and adequately prepared for upcoming events.

 Organisation of Committee Meetings: Utilised Microsoft Outlook and telecommunications to organise committee meetings, facilitating smooth communication and coordination among committee members to ensure effective decision-making and collaboration.

 Technical Issue Troubleshooting: Addressed technical issues with the head office and branches, demonstrating proactive problem-solving skills to promptly resolve issues and minimise disruptions to operations.

 Coordination with IT Team: Collaborated with IT team members to address technical challenges and proposed innovative solutions to enhance system efficiency and reliability, contributing to improved overall performance.

 Feasibility Studies and User Acceptance Testing: Conducted feasibility studies, supported User Acceptance Testing (UAT), and identified training requirements to drive continuous improvements within the tour-organising team, enhancing overall performance and effectiveness.

ACHIEVEMENTS:

 Acknowledged as the best performer among 26 employees, credited to my key strengths as a quick learner, strong business acumen, and adept problem-solving skills. This recognition underscores my commitment to excellence and ability to deliver high-quality results in a fast-paced environment.

VOLUNTARY WORK

2023 - 2024 ECU YAN COMMITTEE Executive Member

MEMBERSHIPS & ASSOCIATIONS

 Member of the Australian Computer Society (ACS) | 2021 - 2022

PERSONAL DETAILS

NATIONALITY: Sri Lankan

LANGUAGES: Fluent English

HEALTH: Excellent, physically fit, non-smoker

VACCINATIONS: COVID-19 Vaccinated

LICENCES: Australian Driving Licence

PROFESSIONAL REFEREES

Soo Fen Yap

Murdoch University Manager Advancement Operations

 0416 555 555

Hemanth

Maharaj

MedHealth Pty Ltd Chief Financial Officer

 0406 888 888

AMBARO ABDILLE

CAREER PROFILE

As a qualified and community-focused professional with a passion for supporting young people, I am actively pursuing a challenging new career opportunity as a Youth Justice Worker with the Department of Justice and Community Safety at the new Youth Justice Precinct. I am eager to participate as a keyworker in a young persons' care team to monitor progress against identified goals and support rehabilitative outcomes through the delivery of structured programs and co-facilitating psychosocial programs. Throughout my training and employment in community services, I have played an instrumental role in empowering and supporting young people to steer their lives in a positive direction. I am confident I would make a positive contribution to your team with the capacity to work in custodial environment and act as part of an extended network of care for young people in custody, helping them work to a daily structure, achieve key goals and develop life skills.

QUALIFICATIONS

2022 - 2023 ADVANCED DIPLOMA OF COMMUNITY SECTOR MANAGEMENT (CHC62015)

2016

2010

Hammond Institute | Online Training

CERTIFICATE IV IN COMMUNITY SERVICES WORK (CHC40708)

AGB Training | South Geelong, Victoria

DIPLOMA OF CHILDREN SERVICES (CHC50908) Malka Group | Werribee, Victoria

2005 CERTIFICATE III IN HOME AND COMMUNITY CARE (CHC30312) South Western Training Services | Hoppers Crossing, Victoria

CERTIFICATES & LICENCES

2023 Provide Cardiopulmonary Resuscitation Training and Gaming Institute of Australia Pty Ltd

2023 Provide First Aid in an Education and Care Setting Training and Gaming Institute of Australia Pty Ltd

2023 Anaphylaxis & Asthma Training Training and Gaming Institute of Australia Pty Ltd

2023 Food Handling Department of Health

2022 Police Check Victorian Government

2022 Working with Children Check Victorian Government

2020 Behavioural Management Training Online Training

2020 Resilient Mindset Online Training

2020 Child Protection Training Online Training

KEY SKILLS & COMPETENCIES

 Youth Work: Provide support to young people, monitoring progress against identified goals and rehabilitative outcomes.

 Case Management: Actively contributes to case management by actively participating in care teams of young people.

 Disability Support: Provides care and social support to disabled or elderly people in order to improve their quality of life.

 Behaviour Management: Implements strategies that address and manage challenging behaviours and escalating issues.

 Workplace Safety: Maintains a safe, secure environment through applying operational safety knowledge and techniques.

 Risk Management: Evaluates, manages and mitigates risk, developing and implementing risk management strategies.

 Communication: Highly developed written and verbal communication skills, articulating messages clearly and succinctly.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Technology: Advanced expertise utilising various systems and software including MS Office Suite and in-house software.

EMPLOYMENT HISTORY

May 2018 - Current CELEBRAL PALSY CHOICES NETWORK | www.yourchoices.cpsn.org.au

Coburg, Victoria

Disability Support Worker (Part-time)

The Cerebral Palsy Support Network is a non-profit disability services provider, formed by a group of parents of children with cerebral palsy formed a group to help build a community of support, connection and friendship. They now provide free services to over 2000 members and NDIS-funded services such as support work, support coordination, SIL and nursing.

RESPONSIBILITIES:

 Provide care and social support to disabled people in their homes with mission to improve their quality of life.

 Provide personal physical care, assisting with household chores such as cooking, cleaning, and transport clients

 Take clients grocery shopping and transport clients to medical appointments

 Provide social support to clients and help them engage in social activities

 Assist with personal care such as daily hygiene and getting dressed.

 Help with household chores, such as cooking, laundry and cleaning.

 Provide a high level of emotional support and an open ear

May 2018 - Current CAMP AUSTRALIA | www.campaustralia.com.au

Baden Podell College | Tarneit, Victoria

Before & After School Care Coordinator & Holiday Program Coordinator (Full-time)

At Camp Australia, children are at the heart of everything they do and they employ the best educators to deliver enriching experiences to children before school, after school and in their holidays. This is their way of supporting families in achieving their dreams. At the heart of Camp Australia are our industry-leading teams to guide, engage and care for your child.

RESPONSIBILITIES:

 Gather and organised materials to support operations of After & Before School Care at Baden Podell College.

 Develop and deliver before school, after school and holiday programs for young people of various ages with industry leading program planning tools that guide children and young people to explore, learn and play.

 Support and guide a team of educators to support the service and community, creating positive relationships.

 Perform various administration tasks efficiently and enter data, generate reports and produce tracking documents.

 Collect and analyse business data from various departments to prepare reports and presentations for management.

 Review processes, implement cost reductions and develop reporting procedures to maintain administrative workflow.

 Provide guidance, training, coaching and mentoring to employees through day-to-day work and complex problems.

 Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.

 Resolve issues through active listening and open-ended questioning, escalating major problems to managers.

 Manage and direct staff and utilise proactive communication abilities to resolve employment-related disputes.

 Track records, file documents and maintain communication between clients to manage office activities.

 Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

 Utilise job-related software to draft and finalize written correspondence and documentation.

 Coordinate with human resources department to handle payroll and personnel databases.

 Manage company schedules to coordinate calendar and arrange travel.

 Prepare agendas and took notes at meetings to archive proceedings.

 Ensure children supervision safety and well-being on a daily basis.

PERSONAL DETAILS

NATIONALITY: Australian Citizen

LANGUAGES: Fluent English & Somali

VACCINATIONS: COVID-19 Vaccinated

HEALTH: Excellent, physically fit, non-smoker

LICENCES: Current Victorian Driver’s Licence

INTERESTS: Helping mentoring young people, community service, supporting families

PROFESSIONAL REFEREES

Shuaib Hersi

Area Manager

Camp Australia

 0451 944 909

Ayesha Dharmabandu

Visual Art and English Teacher

Baden Powel College

 0435 726 111

VICTORIAN GOVERNMENT COVER LETTER EXAMPLES

Anthony Grey

Davidson Recruitment

Level 3/500 Collins Street

MELBOURNE VIC 3000

Dear Anthony,

Re: Executive General Manager Property Group |

Reference: JN -022025-39557

I am applying for the Executive General Manager Property Group role at VicTrack, bringing over two decades of executive leadership in strategic property development, large-scale infrastructure investment, and asset commercialisation across Australia, South-East Asia, and Europe. My career has been defined by leading major transport-oriented developments, optimising government land assets and delivering strategic infrastructure initiatives that drive sustainable economic outcomes and long-term public value. With deep expertise in government partnerships, complex regulatory navigation and revenue-generating asset management, I am eager to contribute my leadership to VicTrack’s mission of enhancing Victoria’s transport infrastructure and property portfolio.

At Salta Properties, I led the Dandenong South Intermodal Terminal ($370M investment), a transformational transport and logistics infrastructure project that required securing private sector investment and government approvals to integrate with Victoria’s freight network. This project was critical in addressing growing freight congestion and improving transport efficiencies across the state. I successfully negotiated a landmark commercial agreement with a capital partner for the construction and operation of the terminal, ensuring alignment with state-wide freight efficiency goals. Through extensive engagement with regulatory bodies, transport operators, and government stakeholders, I shaped the land-use strategy and operational framework, ensuring that it was not only commercially viable but also delivered public benefits, such as reduced congestion, lower emissions, and increased rail freight capacity. As a result, the project significantly improved Victoria’s supply chain resilience and positioned Salta as a leader in freight infrastructure development.

As a leader in infrastructure development and government partnerships, I played a pivotal role in securing $28M in Federal and Victorian Government funding for the Port Rail Shuttle Network (PRSN), a major initiative aimed at reducing truck congestion on arterial roads by shifting freight movement from road to rail. To achieve this, I developed and presented a compelling business case to Government, demonstrating how the strategic rail integration would unlock economic efficiencies, provide environmental benefits, and improve transport network reliability. I worked closely with government agencies, planning authorities, and key industry stakeholders to ensure that the project aligned with Victoria’s long-term transport planning frameworks. The funding secured allowed for the construction of an 862-metre rail spur, linking the Dandenong South freight hub with the Port of Melbourne, which will enhance freight transport across the state. This project not only improve the efficiency of freight logistics but also strengthen Victoria’s role as a national leader in intermodal transport innovation.

Successfully engaging with government agencies, private investors, and commercial developers has been a core aspect of my leadership. At Austrak, I led high-level negotiations to secure $16.5M in government funding to integrate Somerton Business Park with the Melbourne rail network, ensuring it became a key logistics hub. Managing relationships with the Victorian Government, Port of Melbourne, and freight operators, I worked extensively to secure planning approvals, align zoning compliance, and negotiate complex commercial agreements that maximised both public benefits and private sector investment returns. This initiative ultimately strengthens Victoria’s freight infrastructure, reducing road dependency, increasing rail efficiency, and driving long-term economic growth. The success of this project underscored my ability to navigate the complexities of public-private partnerships, manage competing stakeholder interests and deliver outcomes that balance commercial viability with government policy objectives.

Ensuring regulatory compliance and governance has been central to my leadership roles. At Salta Properties, I managed multiple large-scale developments that required intricate zoning approvals, environmental impact assessments and adherence to planning regulations. Given the high-profile nature of these projects, I was responsible for working closely with state government agencies, environmental regulators, and legal teams to ensure all developments adhered to legislative requirements while remaining commercially viable. I also provided strategic advisory input to government bodies on property commercialisation strategies, ensuring all developments aligned with long-term transport and infrastructure objectives.

Leading high-performing teams has been an integral part of my success in managing large-scale infrastructure and property development projects, where fostering strong leadership, collaboration and innovation has been key to achieving strategic outcomes and operational excellence. My ability to motivate, develop, and align multidisciplinary teams towards a shared vision has enabled me to consistently deliver complex projects efficiently, on budget, and ahead of schedule, while ensuring compliance with regulatory frameworks and commercial best practices.

As Director of Logistics & Strategic Projects at Salta, I led a team of 70 professionals across development, asset management, and project execution, overseeing a portfolio of high-value infrastructure investments and commercial developments. Recognising the need for greater operational efficiency and revenue diversification, I spearheaded a division-wide transformation, establishing the Logistics & Strategic Projects unit as a standalone, revenue-generating business entity. This required restructuring internal processes, refining performance management frameworks, and implementing clear accountability measures to optimise productivity, reduce inefficiencies, and enhance financial performance.

To support this transformation, I introduced performance-driven metrics, enabling real-time data analysis and decisionmaking to enhance the profitability and sustainability of each project. I also implemented streamlined project management methodologies, which improved workflow efficiency, risk mitigation, and stakeholder coordination, allowing projects to be delivered ahead of schedule while maintaining exceptional quality standards. Recognising that strong leadership is fundamental to long-term success, I prioritised leadership development initiatives, ensuring that team members were provided with mentorship, professional growth opportunities, and the tools needed to excel in high-pressure environments.

Under my leadership, the Logistics & Strategic Projects division not only exceeded financial targets but also successfully delivered some of Victoria’s most complex infrastructure projects with precision and commercial viability. By fostering a culture of innovation, accountability, and high performance, I ensured that the division remained adaptive, resilient and positioned for sustained growth in an increasingly complex and competitive infrastructure landscape. My approach to leadership focused on empowering teams, driving continuous improvement, and aligning people with strategic objectives, has consistently translated into measurable results, ensuring the success of major property and transport infrastructure projects across Victoria and beyond.

Victoria’s transport infrastructure must remain future-focused and innovation-driven, requiring the integration of emerging technologies and data-driven decision-making. At Salta, I led the adoption of digital twin technology, providing real-time asset monitoring and predictive infrastructure planning. Working in collaboration with technology providers, asset managers, and transport engineers, I ensured that infrastructure investments were guided by data analytics, operational efficiencies, and long-term sustainability considerations. This approach not only optimised asset performance and reduced operational costs but also enhanced transport network planning and lifecycle asset management, ensuring Victoria’s transport infrastructure remains sustainable, efficient and adaptable to future economic demands.

I am eager to bring my strategic leadership, commercial expertise, and infrastructure development acumen to VicTrack, ensuring its diverse property portfolio is leveraged to drive long-term economic growth, enhance transport efficiencies and deliver sustainable community outcomes. With a proven track record in transforming underutilised public assets into high-performing commercial developments, I am committed to maximising the value of VicTrack’s landholdings while ensuring that all projects align with government policy, transport infrastructure priorities, and broader economic imperatives. My ability to develop and execute high-impact asset strategies, negotiate complex multi-stakeholder agreements, and deliver large-scale infrastructure projects positions me to contribute meaningfully to VicTrack’s long-term vision of sustainable urban development and transport innovation.

I understand and respect the mission and values of VicTrack, recognising its critical role in preserving and enhancing Victoria’s transport assets while driving commercial opportunities that benefit the broader community. I am particularly passionate about integrating strategic land use with Victoria’s evolving transport ecosystem, ensuring that public assets not only generate strong commercial returns but also support critical infrastructure, housing, and economic revitalisation efforts. Through collaborative leadership, regulatory expertise, and a solutions-driven approach, I am confident in my ability to position VicTrack’s property division as a key driver of Victoria’s future infrastructure landscape.

Find attached my résumé for your consideration. I welcome the opportunity to discuss my experience and vision for this role in greater detail at your convenience. I look forward to the possibility of contributing to VicTrack’s strategic growth and delivering transformative outcomes for Victoria’s transport and property sectors.

Kind regards,

Michael Teal

MINA THOMAS

Re: Senior Prison Officer | Reference: VG/MULTIPLEMARCH2024

Dear Ms Buckley,

29 April 2024

I am writing to express my keen interest in the Senior Prison Officer position advertised by the Department of Justice and Community Safety. With eighteen months of experience as an Acting Senior Prison Officer and a total of six years within the department, I am confident in my ability to contribute effectively to the Melbourne Assessment Prison and Corrections Victoria. I am driven to effect positive change in my role as a Senior Prison Officer, aspiring to become the catalyst that propels MAP towards a brighter future. My aim is to cultivate a culture of teamwork and unity, championing collaborative efforts to enhance overall cohesion within the organization. Additionally, I am enthusiastic about honing my abilities as a mentor, committed to nurturing talent and fostering an environment conducive to the advancement of female leadership at a senior level.

During my six-year tenure with the Department of Justice and Community Safety, I have extensive experience as both a Prison Officer and Acting Senior Prison Officer. In dynamic environments, I have led teams, managed operations, and upheld safety and order with diligence. Embracing the opportunity to serve as Acting Senior for Operational Support, I spearheaded initiatives and pursued additional training with enthusiasm and dedication. Collaborating closely with colleagues and managers, I ensured successful changes and collective goal attainment. My leadership skills and corrections expertise are well-suited for the Senior Prison Officer role at Melbourne Assessment Prison, as demonstrated by my track record of effective contributions.

In the Adult Acute Assessment Unit (AAU), Unit One and Unit Two I have faced highly challenging scenarios involving volatile and resistant prisoners who adamantly refuse to cooperate with prescribed procedures, such as being abusive and violent towards staff. Navigating these situations require adept communication and collaboration with a multitude of stakeholders, including psychiatrists, psychologists, occupational therapists, social workers, and psychiatric nurses. I emphasise my established rapport with the prisoner. Recognising the potential for volatility and the prisoner's negative perceptions of Officers in authority I propose carefully planned approaches to de-escalate tensions and ensure a safe compliance without requiring emergency measures. This involves close collaboration with mental health professionals to craft a detailed plan, delineating communication strategies and assigning specific roles. Leveraging my background in psychology, drug and alcohol counselling, and experience as a Prison Officer, I maintain a composed and professional demeanour throughout discussions with stakeholders. Employing a communication style characterised by reassurance and guidance, I facilitate open dialogue and planning for various potential scenarios. As a result, we successfully execute the tasks without resorting to violence and adhering to zero violent policies.

As an Acting Senior Prison Officer for the past two years, I have prioritised cultivating a cohesive and goal-aligned team through leadership and effective people management. Within the challenging environment of corrections, I have dedicated myself to the training, support and growth of corrections personnel, ensuring operational excellence and efficiency. In my role overseeing Operational Support, I have orchestrated the coordination of teams and management of response units during critical incidents and emergencies, emphasising the importance of excellence in execution. I have consistently provided robust support to staff, ensuring they are well-prepared and equipped to uphold safety and security standards. One of my key responsibilities has been conducting comprehensive training sessions focused on Emergency Response and Safe Work practices. These sessions cover vital topics like the use of handcuffs, duress alarms, following the required Response model, and proper handling of sharps. Through hands-on exercises and simulations, I have ensured that staff can effectively apply theoretical knowledge to real-world scenarios. Furthermore, I have facilitated ongoing learning opportunities, including course refreshers, to enable staff to continually enhance their skills. The overwhelmingly positive feedback on these training sessions reflects our team's commitment to preparedness, professionalism and maintaining a safe environment.

I have taken the lead in navigating change initiatives, ensuring a smooth transition and positive outcomes for my team. During the height of the COVID-19 pandemic at Melbourne Assessment Prison, I spearheaded our response to unprecedented challenges, demonstrating leadership, innovation, and adaptability. I initiated crucial changes to our operational protocols to prioritise the health and safety of both staff and inmates. This proactive approach ensured the continuity of our day-to-day operations, preserving a sense of normalcy amidst the crisis. My collaborative efforts with health officials, my team, and the inmate community fostered a culture of adaptability and shared responsibility at the Melbourne Assessment Prison, demonstrating the power of leadership in times of change and uncertainty.

I have pursued an extensive educational journey spanning correctional practice, psychology, counselling and beyond including a Certificate III in Correctional Practice, followed by a Bachelor of Social Science in Psychology, then a Master of Counselling and Psychotherapy which included subjects such as Suicide Prevention and Drug/Alcohol abuse, deepening my ability to provide mental health support. I obtained a Diploma of Social Science & Justice and Certificate IV in Fitness & Master Trainer, diversifying my skills and contributing to holistic well-being in high-stress environments.

Find attached my résumé, which provides an overview of my experience and achievements, along with professional references who can speak to my capabilities. I am enthusiastic about the opportunity to interview and discuss how my skills can benefit your team. Thank you for considering my application. I am committed to upholding the Department of Justice and Community Safety's mission to create a safe, fair, and inclusive society, fostering rehabilitation in the criminal justice system.

Yours sincerely,

Mina Thomas

Leading high-performing teams has been an integral part of my success in managing large-scale infrastructure and property development projects, where fostering strong leadership, collaboration and innovation has been key to achieving strategic outcomes and operational excellence. My ability to motivate, develop, and align multidisciplinary teams towards a shared vision has enabled me to consistently deliver complex projects efficiently, on budget, and ahead of schedule, while ensuring compliance with regulatory frameworks and commercial best practices.

As Director of Logistics & Strategic Projects at Salta, I led a team of 70 professionals across development, asset management, and project execution, overseeing a portfolio of high-value infrastructure investments and commercial developments. Recognising the need for greater operational efficiency and revenue diversification, I spearheaded a division-wide transformation, establishing the Logistics & Strategic Projects unit as a standalone, revenue-generating business entity. This required restructuring internal processes, refining performance management frameworks, and implementing clear accountability measures to optimise productivity, reduce inefficiencies, and enhance financial performance.

To support this transformation, I introduced performance-driven metrics, enabling real-time data analysis and decisionmaking to enhance the profitability and sustainability of each project. I also implemented streamlined project management methodologies, which improved workflow efficiency, risk mitigation, and stakeholder coordination, allowing projects to be delivered ahead of schedule while maintaining exceptional quality standards. Recognising that strong leadership is fundamental to long-term success, I prioritised leadership development initiatives, ensuring that team members were provided with mentorship, professional growth opportunities, and the tools needed to excel in high-pressure environments.

Under my leadership, the Logistics & Strategic Projects division not only exceeded financial targets but also successfully delivered some of Victoria’s most complex infrastructure projects with precision and commercial viability. By fostering a culture of innovation, accountability, and high performance, I ensured that the division remained adaptive, resilient and positioned for sustained growth in an increasingly complex and competitive infrastructure landscape. My approach to leadership focused on empowering teams, driving continuous improvement, and aligning people with strategic objectives, has consistently translated into measurable results, ensuring the success of major property and transport infrastructure projects across Victoria and beyond.

Victoria’s transport infrastructure must remain future-focused and innovation-driven, requiring the integration of emerging technologies and data-driven decision-making. At Salta, I led the adoption of digital twin technology, providing real-time asset monitoring and predictive infrastructure planning. Working in collaboration with technology providers, asset managers, and transport engineers, I ensured that infrastructure investments were guided by data analytics, operational efficiencies, and long-term sustainability considerations. This approach not only optimised asset performance and reduced operational costs but also enhanced transport network planning and lifecycle asset management, ensuring Victoria’s transport infrastructure remains sustainable, efficient and adaptable to future economic demands.

I am eager to bring my strategic leadership, commercial expertise, and infrastructure development acumen to VicTrack, ensuring its diverse property portfolio is leveraged to drive long-term economic growth, enhance transport efficiencies and deliver sustainable community outcomes. With a proven track record in transforming underutilised public assets into high-performing commercial developments, I am committed to maximising the value of VicTrack’s landholdings while ensuring that all projects align with government policy, transport infrastructure priorities, and broader economic imperatives. My ability to develop and execute high-impact asset strategies, negotiate complex multi-stakeholder agreements, and deliver large-scale infrastructure projects positions me to contribute meaningfully to VicTrack’s long-term vision of sustainable urban development and transport innovation.

I understand and respect the mission and values of VicTrack, recognising its critical role in preserving and enhancing Victoria’s transport assets while driving commercial opportunities that benefit the broader community. I am particularly passionate about integrating strategic land use with Victoria’s evolving transport ecosystem, ensuring that public assets not only generate strong commercial returns but also support critical infrastructure, housing, and economic revitalisation efforts. Through collaborative leadership, regulatory expertise, and a solutions-driven approach, I am confident in my ability to position VicTrack’s property division as a key driver of Victoria’s future infrastructure landscape.

Find attached my résumé for your consideration. I welcome the opportunity to discuss my experience and vision for this role in greater detail at your convenience. I look forward to the possibility of contributing to VicTrack’s strategic growth and delivering transformative outcomes for Victoria’s transport and property sectors.

Kind regards,

Michael Teal

TA MMY TASNIM

17 July 2025

Dear Hiring Manager,

Re: VPS5 Contract Administrator | Reference: VG/DJ0044JULY2025

I am writing to express my strong interest in the VPS5 Contract Administrator position within the Department of Justice and Community Safety. With a Master of Construction and Project Management, Bachelor of Architecture coupled with more than five years of progressive experience managing contract administration across high-value, government-funded infrastructure initiatives, I offer an integrated suite of capabilities spanning contract negotiation, stakeholder engagement, procurement strategy and statutory compliance.

I am currently employed as a Contract Administrator at Valeo Construction Group, where I lead end-to-end contract management for mid-rise commercial and residential projects valued between $6 million and $10 million. Working closely with the Construction Manager, I oversee contract preparation, legal and risk analysis, budget administration, subcontractor engagement, and claims resolution. I play a pivotal role in maintaining compliance with project timelines, procurement protocols, and regulatory requirements. My exposure to live projects such as the Mornington Apartments and the Moonah Links Hotel Redevelopment has further strengthened my capacity to manage multifaceted contract lifecycles in complex infrastructure environments.

Experience in the management of contract management associated with public infrastructure or construction projects:

While serving as a Contracts Administrator at Cobolt Constructions, I managed end-to-end contract administration across several large-scale public infrastructure projects, including a $7M Department of Education redevelopment and a $10M social housing initiative in Brunswick. I was responsible for interpreting and administering head contracts, ensuring scope alignment, monitoring contract deliverables, managing risk registers and coordinating stakeholder reporting in accordance with compliance frameworks. During the Brunswick redevelopment, a significant access dispute emerged between local council authorities, a utility provider, and project contractors, threatening to stall construction and breach delivery milestones. I led an inter-agency coordination forum, negotiated permit realignments, and developed a modified sequencing strategy that preserved project continuity while upholding safety and compliance standards.

At Mobility Access Modification, I concurrently managed over 20 NDIS-funded residential construction projects, delivering bespoke accessibility modifications tailored to participant needs. In one complex case, I identified a discrepancy between proposed modification works and AS 1428 accessibility requirements that jeopardised both compliance and funding approval. I initiated a resolution process involving occupational therapists, support coordinators, and compliance officers, restructured the project scope, and secured approval under accelerated timeframes. This intervention safeguarded project viability and reinforced my commitment to inclusive, participant-centred, regulation-aligned infrastructure delivery.

At Dellermay Pty Ltd, I was responsible for administering multiple high-risk inner-city developments, including the $4M Yarra One and $3M Richmond Malt Precinct projects. These sites presented unique logistical and regulatory challenges due to their central urban locations, requiring rigorous oversight of subcontractor activities, staging plans and statutory compliance. I ensured all construction and procurement activities adhered to planning overlays, council requirements, and environmental controls. When a key supplier encountered a sudden material shortage that jeopardised a critical installation sequence, I conducted a rapid procurement review, secured alternative vendors, and renegotiated delivery schedules to mitigate project delay and financial exposure. This hands-on resolution preserved construction momentum and reinforced my ability to manage public-facing projects in constrained, high-pressure environments.

Demonstrated experience with the implementation of contract management and administration functions, including contract management systems and processes under a range of procurement methodologies:

At Mainbrace Constructions, as a Contracts Administrator and Project Supervisor, I administered major commercial fit-outs for Coles and Woolworths exceeding $4M in value across multiple high-profile retail sites. I managed procurement, issued contracts, processed claims, and generated detailed cash flow forecasts using Jobpac and PayApps. Notably, I discovered discrepancies in procurement coding that distorted cost-to-complete forecasts and undermined stakeholder confidence. I independently conducted a forensic review of financial inputs, isolated recurrent data anomalies, and implemented a validation framework that was subsequently adopted across the division. This systemised and scalable approach materially improved the accuracy and integrity of financial reporting and enhanced readiness for external compliance audits.

Earlier, at Intraaust Properties, I was responsible for negotiating and finalising high-value contracts across a $12M commercial development. Confronted with delays in subcontractor onboarding and misalignment in procurement sequencing, I designed a prioritisation matrix to assess contractor readiness and risk exposure. By applying this tool, I accelerated contract execution, mitigated scheduling conflicts, and preserved continuity across critical construction phases.

An understanding of the processes of government required to undertake major projects with experience in both the public and private sectors, ideally within construction infrastructure projects:

While managing a Department of Education capital works project at Cobolt Constructions, I engaged extensively with departmental project officers, municipal planners and external design consultants to ensure that all procurement documentation, tender packages and contract execution protocols aligned with government probity, legislative and policy frameworks. I established comprehensive risk registers and compliance logs, instituted a contractor assurance process, and led the documentation of statutory obligations throughout the project lifecycle. This structured and transparent approach supported audit preparedness, legislative compliance and seamless collaboration between public and private stakeholders.

At Dellermay Pty Ltd, I played a pivotal role in navigating complex planning and regulatory frameworks across inner-city developments including 405 Bourke Street and Yarra One. These sites were subject to layered local, state and environmental regulations, necessitating precise coordination with council assessors and regulatory authorities. I proactively interpreted planning overlays, fire and safety codes, DDA compliance benchmarks and construction staging requirements to avoid non-compliance. In one instance, I successfully restructured the construction program after identifying a conflict between proposed works and pedestrian access regulations, allowing the project to proceed without delay or community disruption. My ability to integrate public sector protocols into private sector delivery models has consistently ensured alignment with statutory and civic requirements.

At Mainbrace Constructions, I managed contract administration for retail infrastructure projects commissioned by major supermarket clients, which required stringent adherence to both public-sector interface regulations and privately governed compliance protocols. These projects often involved navigating council-imposed conditions, public works restrictions, and traffic management plans. For a major Woolworths refurbishment in Bendigo, I was responsible for liaising with local authorities to gain approval for works impacting shared pedestrian and service access zones. I coordinated with planning officers, submitted compliance evidence, and modified construction sequencing to align with municipal safety regulations. This proactive engagement not only ensured uninterrupted construction progress but also demonstrated my ability to align commercial delivery timelines with government process and community-facing obligations.

Demonstrated understanding of the development and delivery methodologies appropriate for major infrastructure projects under a range of contract types, including experience in preparing tender documents, evaluating tender proposals, negotiating contract terms and conditions and awarding major construction contracts and other significant procurement packages:

During the delivery of the $42M 1 York Street development in Geelong, I was responsible for overseeing all procurement and contractual activities. I prepared detailed scopes of work, issued tender documentation, conducted rigorous contractor pre-qualification assessments and chaired physical interviews to determine contract suitability. I led the negotiation of contractual terms with structural and electrical subcontractors to ensure operational, financial and legislative alignment. This experience refined my understanding of D&C, lump sum, and construction management delivery models and strengthened my ability to assess legal and commercial risks across varied contract types.

At Mobility Access Modification, I was tasked with drafting and customising HIA contracts for NDIS-funded residential works. These contracts required precise alignment with funding allocations, participant expectations and statutory conditions. I developed tailored clauses to account for support coordinator responsibilities, scope variation protocols and compliance with AS 1428.1 standards. My ability to translate participant needs into legally enforceable contracts ensured funding continuity and compliance with both federal and state-based legislative requirements.

At Cobolt Constructions, I played a lead role in preparing, issuing and evaluating complex tender packages for a $7M Department of Education redevelopment. I established evaluation matrices to benchmark contractor responses against criteria such as capacity, cost competitiveness, technical compliance and risk profile. Following the assessment process, I led negotiations with shortlisted subcontractors, adjusting scope inclusions and delivery timeframes to ensure feasibility within strict public funding parameters. I subsequently coordinated the award and execution of contracts under a construction management model, incorporating staged milestone payments and defined deliverables. This experience deepened my understanding of public sector procurement strategy and strengthened my ability to drive value for money while preserving governance and accountability.

Qualifications/Requirements:

I hold a Master of Construction and Project Management (Distinction) from Deakin University and a Bachelor of Architecture (High Distinction) from BRAC University, supported by a Certificate IV in Training and Assessment and AIQS Certification in Quantity Surveying. These qualifications underpin my strategic, contractual and compliance capabilities and reflect a commitment to continuous professional development within the built environment sector.

I am highly motivated to contribute to the Community Safety Building Authority’s portfolio of critical public infrastructure and uphold the Department’s values of integrity, accountability and service excellence. I would welcome the opportunity to further discuss how my expertise aligns with your team’s goals and look forward to the possibility of contributing to the successful delivery of justice and safety infrastructure for all Victorians.

Yours sincerely,

VICTORIAN GOVERNMENT SELECTION CRITERIA EXAMPLES

SELECTION CRITERIA

Economist | The Department of Jobs, Precincts and Regions

CONCEPTUAL AND ANALYTICAL ABILITY: Uses conceptual thinking and sound analytical approaches to support decision making in the work area. Can identify patterns and relationships in complex systems and communicate them in clear ways.

Throughout my academic studies including a Master of Arts (Economics) and employment over the past 20+ years, I have demonstrated outstanding analytical and conceptual thinking abilities coupled with sound judgement and decision making skills. Moreover I possess a keen eye for detail with an understanding of how processes work with the ability to resolve problems through process analysis and systematic thinking. In my recent work as a Business Analyst & Management Consultant over the past 12 years, I provided initial and ongoing research and analysis, which continually guided the business, other owners and investors via decision-making processes with an objective to grow an innovative, efficient and profitable Australian food production and retail business. Supporting a team-based approach to the achievement of outcomes, I enhanced the provision of timely and accurate analytical advice to stakeholders and conducted detailed cost and scenario modelling, performance and trend analysis. Drawing upon my conceptual thinking and sound analytical approaches to support decision making, I played a key role in building Australia’s premier organic and wholefood retailer with a strong focus on formulating, implementing and delivering commercial strategies to enhance business growth, efficiency and overall profitability in line with strategic direction. Furthermore I provided valuable insights after analysing how all personnel worked together, identified any particular issues then decided what steps needed to be undertaken.

In my early career at Auckland University, I provided assistance to two Professors in the Economics Department with their research, article submissions and publications in academic journals. During this two year period, I became skilled in understanding the importance of accurate data collection, collation, analysis and data presentation to assist challenging conventional thinking in order to arrive at interesting and logical conclusions. Additionally through my diligence and dedication, I was able to proficiently formulate rigorous and thoughtful ideas, outcomes and solutions in economics. Furthermore, I contributed to the Professors’ boarder research topics and projects by presenting conclusions via my problem-solving, creative and critical thinking and data analysis. The Professors were appreciative of my assistance and it was an excellent learning experience that enhanced my research, analytical and conceptual skills.

DATA AND STATISTICAL AN ALYSIS: Demonstrated technical expertise and experience in data manipulation and statistical analysis, including using specialist software such as Stata, R and Python. Can apply theoretical and statistical models to real world data and policy problems. Demonstrated understanding of the strengths and weaknesses of competing analytical approaches.

While undertaking a Master of Arts in Economics, I completed an original dissertation exploring the application of dynamic, iterative simulation modelling to the management of production quotas for the sustainable use of scarce yet renewable resources. Although the modelling techniques employed at the time may now be considered technologically dated, the intellectual rigour required for this research significantly strengthened my analytical reasoning and critical thinking capabilities particularly in the context of working with complex, multi-variable data sets. This academic undertaking deepened my interest in the intersection of economics and data science, fostering a sustained engagement with econometric tools and statistical software. In particular, it sparked a lasting enthusiasm for Stata, a platform in which I have since undertaken self-directed learning via online tutorials and practice-based training. My capacity to quickly acquire proficiency in new software platforms reflects my inherent commitment to continuous professional development and adaptability in data-driven environments.

Throughout my seven-year tenure in the financial services sector as an Investment Analyst, I consistently applied both qualitative and quantitative methodologies to produce robust, evidence-based investment recommendations and publish analytically driven market commentary. On the quantitative front, I became adept at leveraging Morningstar’s proprietary software and comprehensive financial databases, frequently utilising Microsoft Access to write complex code and queries over expansive datasets covering both domestic and international managed funds. This work required a nuanced understanding of fund structures, financial instruments, and regulatory frameworks. I regularly analysed investment performance metrics across a wide array of asset classes and sectors, monitoring both performance indicators and strategic shifts undertaken by fund managers. My responsibilities also included surveying prevailing economic conditions and synthesising macroeconomic insights to guide portfolio construction and inform investor decision-making. On the qualitative side, I critically assessed fund manager capabilities, strategic alignment, and stewardship practices to provide a wellrounded perspective on fund viability and risk-adjusted returns. The integration of these analytical approaches enabled me to deliver consistently high-quality insights to stakeholders, reinforcing the importance of data-informed analysis in financial decision-making.

POLICY ANALYSIS: Demonstrated experience in analysing government policy using conceptual frameworks. Can identify first and second-best solutions and understands the impact of solutions on different groups of stakeholders.

In my capacity as Research Assistant to Associate Professor Rob Scollay, Coordinator of the PECC Trade Forum, I was entrusted with the rigorous collection, collation, and analysis of macroeconomic trade data spanning a diverse range of Asia-Pacific economies. My responsibilities extended beyond data synthesis to encompass the critical interpretation of regional trade dynamics, wherein I identified underlying patterns and emerging trends with policy relevance.

These insights directly informed the development of numerous academic publications and trade liberalisation policy recommendations. My contributions were instrumental in supporting high-level consultancy projects commissioned by major international organisations, most notably the Asia-Pacific Economic Cooperation (APEC), as well as governmental bodies in Australia and New Zealand. This role honed my ability to work with large datasets, apply economic theory in real-world contexts, and translate complex trade data into actionable insights with geopolitical and regulatory implications.

Further reinforcing my analytical acumen, my subsequent roles at Commonwealth Bank of Australia (CBA) and Morningstar as an Investment Analyst required me to critically evaluate the ramifications of evolving financial regulations and policy reforms on the Australian superannuation landscape and broader funds management sector. I was frequently called upon to assess the implications of these developments for financial planners, institutional clients, and the wider investor community. Drawing upon a deep understanding of financial markets and macroeconomic principles, I articulated the potential impacts of policy shifts across various asset classes and investment vehicles. A core strength in these roles was my ability to distil and communicate complex regulatory changes and economic developments in clear, accessible language, ensuring clients and stakeholders were empowered with relevant, timely, and actionable information.

SELF-DEVELOPMENT: Ability to develop technical expertise by identifying new analytical approaches and developing capability in these approaches through self-learning by relying on publicly available materials.

Embodying the principles of continuous self-improvement, I actively pursue opportunities to grow both personally and professionally. I demonstrate a strong commitment to reflective practice, consistently seeking, assimilating, and applying constructive feedback to refine my performance and adapt behaviours to achieve more effective outcomes. My ability to navigate complex, ambiguous, and highpressure environments with composure and strategic clarity has positioned me as a trusted role model among peers. I set ambitious personal and professional goals, hold myself to high standards of accountability, and derive genuine satisfaction from the pursuit and attainment of excellence.

My dedication to lifelong learning is evidenced by a history of self-initiated professional development across a range of technical and leadership domains. During my tenure with Morningstar, I demonstrated a strong capacity for rapid upskilling, taking the initiative to acquire a working knowledge of investment performance analysis and the organisation’s proprietary rating methodology within a condensed timeframe. My proactive engagement with this learning curve enabled me to contribute meaningfully to team outputs and organisational objectives from an early stage.

Currently, I am undertaking a Leadership qualification through TAFE as part of my broader objective to expand my capabilities in strategic thinking, team leadership, and organisational development. I remain actively engaged with the evolving economic landscape, routinely immersing myself in respected publications, journals, and commentary from leading economists to ensure my perspectives remain informed and contemporary. This disciplined approach to self-education and development reflects my unwavering commitment to professional excellence and future readiness in an ever-changing environment.

INITIATIVE AND ACCOUNTABILITY: Proactive and self-starting; seizes opportunities and acts upon them; takes responsibility for own actions. seeks all relevant information for problem-solving; investigates and probes for the facts; liaises with stakeholders; analyses issues from different perspectives and draws sound inferences from information available; identifies and proposes workable solutions to problems.

As a proactive, results-oriented professional, I possess a refined ability to adapt to dynamic and evolving business environments while maintaining an unwavering commitment to operational excellence and continuous process enhancement. With a strategic mindset and a passion for innovation, I consistently identify, initiate, and execute opportunities that streamline operations and optimise performance outcomes. My leadership philosophy is centred on cultivating environments conducive to sustained success, underpinned by a clear articulation of strategic priorities and the creation of frameworks that advance organisational objectives. I demonstrate an exceptional level of personal accountability, embracing responsibility for outcomes and consistently applying critical analysis to synthesise complex information from multiple sources. This enables me to develop considered, effective solutions to multifaceted problems, even within high-pressure or ambiguous contexts.

Throughout my tenure at About Life Pty Ltd, an ambitious and fast-paced scale-up within the retail sector, I was entrusted with the strategic leadership of an entire department, which I developed from inception into a core contributor to the organisation’s commercial success. Operating with full autonomy, I was responsible for devising the sales product mix and curating a compelling market offer aligned with emerging consumer trends. I engineered and maintained a dynamic, responsive supply chain framework that could accommodate constant shifts in demand and supplier capability. My remit extended to the development of comprehensive budgets, revenue and profit forecasting, and the setting of pricing structures designed to achieve targeted financial outcomes.

In addition to commercial responsibilities, I led the design and implementation of operational procedures that delivered measurable efficiency gains across the department and beyond. These enhancements underpinned increased profitability on a per-store basis and enabled the creation of a scalable model for national expansion. My strategic foresight, tireless initiative and executional rigour directly contributed to substantial growth in revenue and elevated the company’s overall performance. This role demanded high levels o f entrepreneurial thinking, agility, and cross-functional leadership attributes I brought to bear in consistently surpassing performance expectations.

SELECTION CRITERIA

Customer Resolutions and Case Management Lead | Melton

City Council

Relevant tertiary qualifications and significant experience in complaint and investigation services, customer experience or similar industries as it relates to the key position objectives.

I possess a Master of Commerce, Postgraduate Degree in Costs and Work Accounting and a Graduate Diploma in Financial Planning. These qualifications have provided me with a strong foundation in financial analysis, compliance and operational management, which are critical in complaint handling and investigative services. In addition to my academic background, I have accumulated significant experience in customer resolution, complaint handling, and investigation services across multiple roles. While working as a Senior Plan Specialist, I regularly handled complaints from participants and providers, requiring strong analytical skills to determine the validity of grievances. In one instance, a participant's funding had been exhausted earlier than expected, causing disruptions to their essential care services. Through a detailed review of their financial records, I identified misallocated payments and was able to rectify the issue, ensuring the participant’s services continued without further interruption.

I have consistently applied investigative and analytical skills to resolve customer complaints, ensuring compliance with regulatory requirements and maintaining high service standards. My ability to interpret complex financial and policy-related issues, coupled with a commitment to fairness and accuracy, has allowed me to provide meaningful resolutions in a variety of challenging situations. At Middle Park Toy Library, I handled customer disputes regarding membership fees, lost items, and borrowing policies. By implementing clearer communication strategies and a structured appeals process, I improved dispute resolution times, resulting in increased customer satisfaction and a reduction in recurring complaints.

In my role as Team Leader – Plan Management at Plan Partners, I was responsible for overseeing escalated complaints, ensuring fair and consistent resolutions while maintaining compliance with NDIS policies. One example involved a participant who disputed a funding decision due to a lack of clarity in their plan allocations. After conducting a detailed review of their case, I identified discrepancies in the way the funding had been applied. I engaged with the relevant stakeholders, including internal finance teams and the NDIS, to clarify the issue and successfully advocate for a reassessment. As a result, the participant received the correct funding allocation, restoring their access to essential services while ensuring compliance with policy requirements. Another case required a thorough investigation into allegations of financial mismanagement by a service provider. A participant raised concerns that invoices were being submitted for services they had not received. I conducted a comprehensive review of transaction records and liaised with the service provider to obtain supporting documentation. By meticulously analysing the evidence, I uncovered inconsistencies that confirmed the participant’s concerns. I escalated the findings to senior management and the compliance team, ensuring corrective action was taken, including a full reimbursement to the participant and improved oversight measures to prevent similar issues.

Demonstrated empathetic communication, interpersonal, consultation and negotiation skills; appropriate to confidentially liaise and consult with a wide range of managers, employees and external stakeholders and members of the public.

Effective communication is central to fostering strong relationships, resolving disputes, and ensuring positive outcomes in high-pressure environments. Throughout my career, I have demonstrated the ability to engage empathetically with a diverse range of stakeholders, including managers, employees, external service providers and members of the public. My approach is centred on active listening, clear and transparent communication and a solutions-focused mindset that prioritises collaboration and fairness. I have successfully mediated complex disputes, de-escalated challenging conversations, and facilitated productive negotiations that align with organisational policies while ensuring the best possible outcomes for all parties involved. By maintaining professionalism and diplomacy, I have built trust and credibility with stakeholders, contributing to a culture of respect, cooperation and continuous improvement.

In my role as Team Leader at Plan Partners, I regularly engaged with NDIS participants, service providers, and stakeholders to resolve complex issues with empathy and professionalism. One particular case involved a participant who was highly distressed due to an NDIS funding error, which resulted in disruptions to essential support services. I actively listened, acknowledged their frustration, and reassured them that I would personally oversee a resolution. I liaised with the finance team and NDIS representatives, explaining the impact on the participant’s wellbeing. By negotiating an interim solution, I was able to ensure that their services were reinstated within 24 hours. The participant expressed their gratitude for the timely and compassionate support, and my intervention strengthened trust with both the participant and the service provider while ensuring compliance with NDIS policies and financial regulations.

In another instance, a service provider disputed a claim rejection, believing the participant had been incorrectly advised on their funding allocation. I facilitated a calm and constructive discussion, explaining NDIS policies while ensuring the provider felt heard and supported. I provided a detailed breakdown of allowable expenses and assisted the provider in submitting a revised claim that complied with funding guidelines. By maintaining transparency and taking a consultative approach, I was able to resolve the dispute efficiently, strengthening trust between the provider and our organisation and leading to ongoing positive collaboration.

Experience in using resilience in situations beyond the incumbent’s control, including managing challenging behaviours and keeling self and others calm when under pressure.

Remaining resilient in challenging situations is essential for maintaining professionalism, ensuring effective decision-making, and supporting both colleagues and clients. Throughout my career, I have encountered high-pressure scenarios where circumstances were beyond my control, requiring me to remain calm, adaptable, and solution-focused. Whether managing aggressive behaviour, addressing system failures, or handling emotionally charged disputes, I have consistently demonstrated the ability to de-escalate tensions, reassure stakeholders, and implement practical solutions. By maintaining composure and fostering a positive and collaborative environment, I have been able to navigate difficult situations effectively while keeping those around me calm and focused.

In one instance, I was managing a complaint from a participant who had been incorrectly informed about their funding eligibility. When they realised that their support services were at risk, they became highly distressed and began raising their voice, demanding immediate action. Instead of reacting defensively, I acknowledged their frustration and reassured them that I was committed to finding a resolution. While I could not change NDIS policy, I explored alternative funding sources, engaged with internal teams to expedite a review of their case, and provided the participant with practical next steps. By remaining calm and supportive, I was able to rebuild their trust, provide clarity on their options, and ultimately secure an alternative funding solution that ensured continuity of care without breaching policy guidelines.

While working as a Senior Plan Specialist, I encountered a case where a participant’s family member became verbally aggressive, demanding immediate resolution for a funding shortfall. Their frustration stemmed from feeling unheard by the system, and their anger was directed at our team. Rather than reacting defensively, I remained calm, maintained open body language, and spoke in a composed tone to de-escalate the tension. I reassured them that while I could not alter NDIS funding rules, I would work with them to explore alternative solutions. After gathering relevant details, I identified additional support options, including community grants and advocacy services. As a result, the situation de-escalated, and the family member later apologised, thanking me for my patience and professionalism.

Another situation involved a major system outage that prevented the processing of urgent NDIS payments, leading to a surge of frustrated clients and service providers. Recognising the potential impact on participants relying on essential services, I took the lead in communicating updates with transparency while keeping my team calm and focused. I liaised with IT teams to understand the issue, provided regular phone and email updates to stakeholders, and developed a contingency plan to manually prioritise urgent cases. By remaining solution-focused and reassuring all parties, we minimised disruptions, ensuring critical services continued without significant financial hardship for participants.

Significant experience in responding to high volumes of work and complex enquiries and dealing with legislation and policy, including the ability to coordinate resources to ensure high quality business outcomes are delivered fairly and equitably.

Managing high workloads while ensuring compliance with legislation and policy requires strong analytical skills, attention to detail, and the ability to coordinate resources effectively. Throughout my career, I have worked in fast-paced environments where I have been responsible for handling complex enquiries, interpreting policies, and delivering fair and equitable business outcomes. I have successfully implemented process improvements to manage high volumes of work while maintaining accuracy and adherence to regulatory requirements. My ability to assess priorities, streamline workflows, and collaborate with stakeholders has consistently resulted in improved service delivery and operational efficiency.

One example of my ability to manage high workloads and policy-driven enquiries occurred when I was overseeing a largescale audit of participant funding allocations. During a routine review, I identified discrepancies in how plan budgets were being allocated, which had the potential to impact service delivery for multiple participants. To address this, I conducted an in-depth analysis of the NDIS guidelines, liaised with internal teams to verify financial records, and engaged directly with affected participants to provide clear explanations and reassurance. I also collaborated with senior management to implement corrective actions that ensured compliance and prevented similar errors in the future. As a result, we successfully rectified all affected plans without causing service disruptions, strengthened financial oversight processes, and improved overall accuracy in funding allocations.

As a Team Leader at Plan Partners, I managed a high caseload of 1,000+ active participant plans, requiring constant prioritisation of tasks while ensuring compliance with NDIS policies. Handling a high volume of enquiries daily, I recognised inefficiencies in existing workflows and introduced an automated tracking system to streamline case processing. I also implemented a risk-based assessment approach to prioritise urgent cases while ensuring fairness in all decisions. These improvements reduced turnaround times by 30 per cent while maintaining a 99 per cent accuracy rate in resolutions.

In another instance, I handled a complex case where a participant’s funding request was initially declined due to ambiguity in NDIS guidelines regarding discretionary expenses. The family sought a review, citing financial hardship, and I took the initiative to conduct a thorough policy review. I collaborated with compliance teams to interpret the legislation and prepared a detailed case analysis, demonstrating how the participant’s circumstances met the reasonable and necessary criteria for an exemption. As a result of my advocacy, the funding exemption was approved, ensuring that the participant received essential support while maintaining compliance with regulatory frameworks.

STATEMENT

Contact Centre Officer APS 6 | eSafety Commissioner

I am profoundly motivated by eSafety’s mission to safeguard Australians from online harm and foster safer, more positive digital environments. This role within the Technology-facilitated Abuse Support Service aligns with my professional expertise, unwavering commitment to social responsibility and passion for empowering individuals in vulnerable circumstances. With extensive experience in delivering exceptional communication, technical proficiency, trauma-informed support and a demonstrated ability to navigate complex, high-pressure environments, I am confident in my ability to contribute meaningfully to eSafety’s critical work and make a significant impact on its mission.

The opportunity to join eSafety’s frontline efforts resonates deeply with my personal values and professional aspirations. I am inspired by the chance to be part of an organisation that prioritises protecting the wellbeing of Australians, particularly those affected by the misuse of technology. The opportunity to work within a progressive and impactful environment that directly enhances online safety is one I am eager to embrace, as it aligns with my commitment to creating positive societal change and empowering others to reclaim their safety and autonomy.

Throughout my career, I have developed exceptional written and verbal communication skills, enabling me to convey intricate concepts with precision. At Schindler Lifts, I provided step-by-step technical support over the phone, ensuring even the most complex issues were resolved effectively. I also created instructional materials adopted globally, showcasing my ability to craft accessible, user-focused resources. These experiences highlight my ability to articulate advice and guidance clearly, particularly in high-pressure or sensitive scenarios, and adapt my approach to meet the needs of diverse audiences, including those in distress.

I bring a strong foundation in trauma-informed practices, essential for delivering empathetic and supportive assistance to individuals in distress. In my role at Zeiss Australia, I frequently managed emotionally charged interactions, remaining patient and compassionate while resolving client concerns. My approach prioritised emotional wellbeing, ensuring clients felt respected and supported. These skills will directly benefit eSafety’s mission, enabling me to provide sensitive, tailored guidance to those affected by technology-facilitated abuse, helping them regain confidence in their use of technology.

My experience demonstrates advanced technical proficiency combined with a meticulous attention to detail. At Schindler, I managed the ActionBoard system, diagnosing complex errors and delivering precise solutions to clients. As a global tester, I contributed to the optimisation of systems through detailed feedback and analysis. These capabilities position me to provide accurate, thorough and practical advice related to online safety and digital technology, ensuring victim-survivors and frontline workers receive the highest level of support while enhancing their understanding of digital safety measures.

I excel in environments requiring the management of multiple, time-sensitive priorities. At Zeiss, I oversaw operations for New South Wales’ largest service region, juggling diverse client needs, urgent deadlines, and fluctuating demands. This role required exceptional organisational skills, adaptability, and composure under pressure, equipping me to thrive in eSafety’s fast-paced operational settings, where addressing multiple concurrent issues with efficiency and empathy is critical.

I have consistently demonstrated advanced critical thinking and problem-solving capabilities throughout my career. At Schindler, I developed innovative task management processes that significantly improved inventory accuracy and operational efficiency. While at EDS, I addressed global trader system failures, analysing risks and implementing effective solutions under tight time constraints. These abilities ensure I can assess complex, sensitive situations and deliver pragmatic, timely resolutions in line with eSafety’s objectives, helping ensure a consistent, quality service for those in need.

Understanding the emotional demands of roles involving exposure to distressing and sensitive content, I prioritise selfcare and actively promote team resilience. At Schindler, I introduced initiatives to enhance team wellbeing, reduce stress, and foster a supportive workplace culture. My commitment to maintaining a healthy work-life balance, coupled with strategies for navigating emotionally challenging situations, ensures I can perform at a consistently high standard while supporting colleagues in sustaining a positive and resilient environment. These practices ensure the team can continue to deliver vital services without compromising mental health or morale.

With a proven track record in delivering nuanced communication, technical expertise, trauma-informed support, and resilience in high-pressure contexts, I am uniquely equipped to contribute to eSafety’s critical mission. I look forward to applying my skills, experience, and unwavering commitment to advancing eSafety’s efforts to protect Australians from online harm and foster safer, more empowering digital experiences. This opportunity represents not only a professional challenge but also a chance to make a lasting impact in an area of profound social importance. I am ready to dedicate myself to this essential work, bringing passion and professionalism to every aspect of the role.

SELECTION CRITERIA

Senior Manager, Audit & Planning | Victorian Auditor General's Office

Demonstrated experience in conducting audits, policy development and analysis or similar processes. An understanding or ability to quickly adapt and acquire an understanding of systems and the role and functions of performance audit.

Throughout my career, I have accrued extensive experience in conducting audits, policy development, and analysis across various sectors. In my current role at DFK Collins Chartered Accountants and recent tenures at ACCRU Melbourne and MVA Bennett Chartered Accountants, I have demonstrated my ability to understand audit systems and the functions of performance audits. My current and past experience in industry risk-based functions and internal audits in professional services firms gives me a well-rounded perspective on planning and providing strategic guidance to audit teams, integrating data analytics to enhance effectiveness. My tenure at the Victorian Building Authority (VBA) solidified my understanding of audit processes and the importance of policy compliance. Additionally, my adaptability and quick learning ability have been evident in swiftly grasping the intricacies of different systems and roles and facilitating efficient performance audits.

In my previous tenure as a Senior Compliance Officer with the Local Government Investigations and Compliance Inspectorate (LGICI), I performed investigations and audits, ensuring compliance with regulatory frameworks. I successfully completed the Gannawara Shire Council audit by utilising and sharing my extensive experience in conducting field audits and investigations. Using my previous knowledge of audit procedures and newly acquired knowledge of the Local Government Act 1989, I planned the audit to work closely with the Team Leader, communicated my findings, provided recommendations and advice and shared my opinions on any issues encountered during the audit with the Team Leader. The result was a successful completion of the on-site audit and final audit report. I have devised and presented some new ideas to increase the performance of the team via my input to the audit testing sheets and general audit processes.

Highly developed research, analytical, conceptual and problem-solving skills, including data analysis. Demonstrated ability to quickly assimilate new concepts and information, identify solutions to complex issues, and sound judgment to make recommendations where diverse interests need to be considered. Comfortable working in an environment where findings, judgments, and products are subject to vigorous scrutiny and challenge.

My role as Assistant Audit Manager at DFK Collins requires a lot of problem-solving and conflict resolution, having resolved many audit issues escalated by team leads. My meticulous attention to detail and commitment to quality ensure that all deliverables are completed to the highest standards. My previous roles in the government sector - as a ‘Senior Compliance Officer’ demands exceptional research, analytical, and problem-solving skills, which I have honed over the years. I am adept at swiftly assimilating new information, analysing data, and identifying solutions to complex issues. My track record demonstrates my ability to exercise sound judgment and make recommendations while considering diverse interests. I thrive in environments where findings are subject to rigorous scrutiny, and I welcome challenges as opportunities for growth and improvement.

Previously, as a Senior Compliance Officer at the Local Government Inspectorate and Compliance Inspectorate (LGICI) I have undertaken various council audits and related projects as part of an ongoing and continual improvement strategy. I have provided specialised policy and management advice to small to large councils, ensuring legislative compliance. This has required identifying and resolving local service delivery issues by initiating improvements within the Victorian local government. At LGICI, I worked on a team project where I provided recommendations to improve the council’s internal controls and policies. This led to a more streamlined communication process. Whilst working on the project, I identified trends and collected information for all 79 Victorian Council’s Code of Conduct Policies by constructing an Excel spreadsheet for an audit checklist. I then identified the relevant sections of the VEC Local Election Service Plan to prepare for a recent presentation, which allowed us to remain up-to-date with the latest information on the Victorian Local Government. This has enabled me to understand any changes occurring in the Local Government sector and update the audit program accordingly. I have also prepared high quality correspondence, briefing papers, audit reports, and recommendations for both external and internal stakeholders such as Council CEOs and Governance Managers, including related government bodies such as the Victorian Electoral Commission (VEC) and Local Government Victoria (LGV).

In my previous role as a Levy Auditor at the Victoria Building Authority (VBA), I provided advice on complex audits of large organisations which were in line with internal policies. I conducted audits of private Building Surveyors by utilising various computer systems such as Excel, ACCESS and the Permit Levy System to analyse and sort data to identify gaps within the Building Surveyors’ permit numbering system. This enabled us to find potential missing permits for investigation during the audit. I compared data which was provided by the Building Surveyors in their monthly levy returns and performed a variance analysis to the data in the Permit Levy System.

Excellent verbal and written communication skills, confidently conveying ideas and information in a clear and interesting Manner in documents and presentations. A demonstrated ability to develop and prepare products that canvass complex topics concisely, in plain English, and underpinned by a robust evidence base, all while ensuring timelines are achieved.

Communicating clearly and professionally with influence and credibility, I possess highly developed written and verbal communication skills with broad experience engaging and collaborating with internal and external stakeholders at all levels. I possess highly developed written communication skills with the ability to produce a diverse array of documentation with the capacity to express facts clearly and concisely with information presented professionally to the targeted audience. My highlevel written skills coupled with my ability to identify and effectively communicate issues within financial models to a range of non-expert audience has enabled me to liaise with a range of complex and challenging clients.

I prepare written material that is well-structured and easy to follow by the intended audience, particularly in preparing audit reports and presentations. I convey complex information clearly and concisely, ensuring that products are accessible to diverse audiences. My ability to develop documents underpinned by robust evidence while adhering to timelines underscores my commitment to effective communication and professionalism. My ability to draft clear and concise audit reports, navigate negotiations, and resolve issues demonstrates my commitment to excellence.

During my previous role at VBA, I consistently maintained a strong focus on attention to detail and thorough analysis to achieve accuracy of information to make sound judgements and recommendations. In addition, I analysed information, assessed evidence and made recommendations regarding the collection of building permit levies, which entailed the careful analysis of elementary causes of audit findings, development of recommendations and preparation of detailed reports. As an external auditor, I have utilise my high-level communication skills to design and introduce internal audit working papers to help business owners understand the need for internal controls. These skills have enabled me to effectively communicate themes and issues within financial models to a non-expert audience.

In my current role as Assistant Audit Manager at DFK Collins Chartered Accountants, I provide sound accurate advice to the audit team on a range of complex related audit issues, utilising my sound written communication skills, I clearly and accurately explained my audit findings, evidence, conclusions and recommendations to the audit partner. I have also prepared and drafted many engagement letters, management letters and audit reports. I regularly received positive feedback from management particularly commenting on my communications and addressing the relevant issues appropriately.

Highly developed interpersonal, collaboration and stakeholder engagement skills, including the proven ability to establish and maintain relationships with people at all levels and to collaborate, negotiate and influence a diverse range of stakeholders to gain agreement to proposals and ideas.

I have demonstrated excellent interpersonal, collaboration and stakeholder engagement skills, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner, understanding and empathetic attitude whilst performing my day to day functions. I have a proven track record of establishing and maintaining relationships with stakeholders at all levels, fostering collaboration and influencing stakeholders to align with proposed ideas and recommendations. My interpersonal skills enable me to navigate diverse stakeholder landscapes effectively, ensuring consensus and cooperation. With my effective communication style, I always share the knowledge gained on the job and my previous knowledge gained in my audit career.

At JTP I provided sound accurate advice to the audit team on a range of complex related audit issues. Utilising sound verbal communication skills, I clearly and accurately explained my audit findings, evidence, conclusions and recommendations to the audit partner. In this role I also developed a training module using PowerPoint on the latest standards and requirements for the accounts preparations team of SMSFs. This required collating the standards, organising all information on the topic and presenting it to 15 staff at the work conference. This ensured the accountants were well informed of the new audit standards and requirements as they were tasked to prepare the SMSFs. As a result, I received excellent feedback from staff in relation to the conduct of my training.

On one occasion, I conducted an audit of a private Building Surveyor at the VBA. Upon contacting the Building Surveyor to schedule a time for the audit visit, I encountered some challenges in communication. I received an email from the Building Surveyor who advised that I should contact their lawyer for further dealings, providing the lawyer’s email and phone number. I conducted further investigations of the client via the E-Toolbox within the Microsoft Dynamics (CRM) system and discovered that he had previously been through disciplinary action within the VBA.

Therefore, it seemed that the Building Surveyor felt the need to have their lawyer present during the audit. I consulted with my Manager regarding the difficulties I encountered with the Building Surveyor. My manager then advised that I should take a colleague to the audit to ensure the presence of two auditors. Consistently maintaining clear communication, I organised the audit visit date with the lawyer and prepared the audit file with workings of the building permit numbers which required further investigation. During the joint meeting, I conducted the audit with concise instructions regarding the manner in which the audit process would take. The result was that the audit and communication between all parties progressed smoothly. Following the audit, I provided my audit findings to the lawyer who then sent them to their client. The findings were promptly accepted by the Building Surveyor. As a mature and experienced auditor, I liaised with the lawyer and the BS in a professional manner with an outcome that was satisfactory for all parties.

Cooperates and works well with others in pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others' feelings and ideas; accommodates and works well with the different working styles of others; encourages resolution of conflict within the group.

I am deeply committed to fostering a positive team environment and have consistently demonstrated my ability to collaborate effectively with colleagues. I prioritise open communication, respect for diverse perspectives, and conflict resolution within the team. My approachable demeanour and willingness to accommodate different working styles contribute to a harmonious and productive team dynamic. I am experienced in managing, mentoring and training high performing teams, building a positive team culture of productive team members. Whilst leading and developing teams, I provide direction and feedback whilst motivating and engaging team members in the achievement of team objectives. Consulting and promoting open discussion, I encourage sharing of information amongst team members, ensuring that all personnel are kept informed of any issues or updates, fostering teamwork by working collaboratively and cooperatively.

During my work in the Local Government Investigations and Compliance Inspectorate, I was required to frequently collaborate within a multi-disciplinary team. All investigations that I was allocated as either the Lead Investigator or as a Corroborator, required a great deal of collaboration and team work with both colleagues and stakeholders of an array of disciplinary backgrounds to successfully progress matters. In this role, I worked on an ongoing complex investigation that demanded a great deal of collaboration with internal and external stakeholders and was the result of a protected disclosure complaint made against a CEO. I assisted in two areas one with this investigation and two with issues surrounding poor governance of Council to make a Report of Recommendation for better practice procedures to follow in future. Collaboration with internal stakeholders to date has included the Team Leader and Manager of Investigations and Compliance to ascertain parameters and direction. Additionally I liaised with extensively with various external personnel such as staff members of the Council including the Finance Manager, Human Resource Manager, CEO, Protected Disclosure Officer, in addition to Councillors and the Mayor to obtain information and documentation relevant to the investigative and compliance work currently undertaken.

I always act professionally, consistently operate within the boundaries of organisational processes and policy constraints. Whilst making decisions for the corporate good without favouritism or bias, I place the organisation's values above personal ambitions. Additionally, I understand and comply with legislative, policy and regulatory frameworks whilst remaining proactive with the ability to anticipate business needs. By communicating openly and honestly, I also accept responsibility by acknowledging where I have made mistakes and learning from them.

Has a track record of being proactive and self-starting and takes responsibility for own actions.

Self-motivated, accountable and proactive, I exhibit a self-starting attitude, consistently taking ownership of tasks and responsibilities, with a desire to achieve results beyond expectations and remain accountable for my actions and decisions. My proactive approach enables me to anticipate challenges and take the initiative to address them effectively. I have an unwavering ambition for growth, learning, and I am committed to expanding my skill set and staying ahead of emerging trends, regulations, and technologies within the organisation.

During my work as a Senior Compliance Officer at The Department of Premier & Cabinet, I was required to conduct multiple investigations simultaneously of which some I have carried out independently and others in close collaboration with the Team Leader. Whilst handling this high workload, I was often required to deal with conflicting priorities, therefore it is fundamental to thoroughly organise and prioritise my workload to complete all allocated investigations in a timely manner whilst retaining a high standard. Each investigation was conducted in various stages, so it is important to keep track of where each allocated investigation to complete them to the highest standard expected.

I utilised organisational tools such as our internal Case Management System (CMS) and TRIM databases which enabled me to maintain a running trail of each matter by adding case notes and uploading all incoming, internal and outgoing correspondence and documentation. This enabled my colleagues, Manager and the CMI to be able to access the location of a matter as needed. Keeping these databases up to date at all times was integral in completing Investigation Summaries and briefs of evidence if a matter proceeds to prosecution. These tools enabled me to identify which tasks are more important and need prioritising, allowing me to complete over six Council Compliance Audits and three Special Purpose Audits. By providing professional advice and recommendations to councils via the communication of concise audit reports this resulted into actionable strategies and plans to ensure that the community have full confidence in the Local Government process.

Although I generally managed my workload using advanced organisational and time management skills, I was also required to maintain high-level interpersonal and communication skills to balance the many competing priorities of my role on a dayto-day basis. Whilst I planned and performed compliance audits across various inner metro, outer metro, small and large shire councils, I communicated and consulted with my Team Leader and Manager to keep them up-to-date at all times in regards to my investigations and capacity. My high-level communication also enables me to ascertain deadlines and clear parameters in relation to what is required at various stages of each investigation. This approach provides a foundation for me to determine the most efficient and liaise with relevant Managers to advise them if deadlines will be affected.

Desirable Requirements.

Tertiary qualified with a commitment to professional development, I have completed a Bachelor of Commerce (Accounting) majoring in Commercial Law and I am a qualified accountant and member of the Institute of Public Accountants (IPA). Additionally, I have completed numerous training courses in a quest to expand my skills and knowledge. Furthermore, I have excelled professionally as an Auditor and completed numerous audit-specific courses which can be detailed in my résumé.

VICTORIAN GOVERNMENT TARGETED QUESTIONS EXAMPLES

TARGETED QUESTIONS

1. Provide us with an example of how you have contributed to a positive and collaborative work culture when working with a high performing multi-disciplinary project team?

While working as Deputy General Manager and Project Director at NOVM, I was responsible for leading a high-performing, multidisciplinary team across several concurrent large-scale developments, comprising development managers, consultants, contractors and external stakeholders. Given the complexity, scale and competing delivery priorities, establishing and maintaining a positive, collaborative and high-performing work culture was essential to achieving successful outcomes.

To foster this environment, I implemented structured governance and communication frameworks, including regular crossfunctional coordination forums, transparent reporting processes and clearly defined escalation pathways for issue resolution. I actively promoted an inclusive and respectful culture, ensuring all stakeholders were encouraged to contribute their expertise and perspectives to decision-making processes. I also established clear accountability structures, supported by ongoing mentoring, performance feedback and professional development initiatives, to strengthen capability and engagement across the team.

During a particularly complex design phase, conflicting technical requirements between consultants and contractors created tension, misalignment and a potential risk to programme timelines. Recognising the importance of maintaining collaboration, I facilitated a structured workshop, bringing all stakeholders together in a controlled and solutions-focused environment. I encouraged open and constructive dialogue, ensuring all perspectives were acknowledged, and guided discussions towards identifying practical, commercially viable solutions. I maintained a strong focus on shared objectives, reinforcing accountability and alignment across all parties.

As a result, the team developed stronger working relationships, communication improved significantly and issues were resolved in a more efficient and cohesive manner. This collaborative culture not only enhanced team performance and engagement but also contributed to improved delivery outcomes across the broader project portfolio, enabling the successful completion of multiple high-value developments within programme and budget expectations.

2. Please provide an example of where you have used your communication and negotiation skills to work with a range of different stakeholders to help inform decision making, particularly during the feasibility and planning phases of a project?

In my role as Development Director, I was responsible for leading the feasibility and planning phase of a major mixed-use development involving a broad range of stakeholders, including planning authorities, consultants, contractors and internal executive stakeholders. The project presented significant complexity, with competing regulatory requirements, design constraints and commercial considerations requiring careful management to ensure project viability and alignment with organisational objectives.

To address these challenges, I undertook a comprehensive feasibility assessment, analysing technical, financial and planning parameters to identify key risks, opportunities and constraints. I developed a range of alternative development scenarios, supported by detailed financial modelling and planning analysis, to provide stakeholders with well-informed and evidencebased options. I then communicated these options through structured presentations, translating highly technical and commercial information into clear, concise and accessible insights tailored to different stakeholder groups.

I engaged in detailed negotiations with planning authorities and key stakeholders, facilitating structured discussions to address concerns, clarify expectations and explore mutually beneficial solutions. I applied a strategic and solutions-focused approach, balancing regulatory compliance requirements with commercial imperatives, while ensuring that all stakeholder perspectives were appropriately considered and incorporated into the decision-making process.

Through this approach, I was able to achieve alignment across stakeholders on a preferred development strategy, enabling the project to progress successfully through the planning approval process. This outcome demonstrated my ability to communicate complex information with clarity, influence decision-making at a senior level and negotiate effectively within a highly complex and multi-stakeholder environment, ultimately delivering a commercially viable and strategically aligned development outcome.

Senior Project Director, Development & Commercial (Expression of Interest)st))

TARGETED QUESTIONS

Scheduling Officer | Job Ref No: 67634-42662284 | Department of Communities and Justice

QUESTION 1

Describe your experience handling administrative tasks in a structured environment, particularly focusing on interactions you’ve had with external or internal stakeholders. Highlight any specific systems or procedures you have used to ensure accuracy, efficiency and excellent customer service in your work.

I have extensive experience managing administrative responsibilities within structured, procedure-driven environments, with a strong emphasis on accurate documentation, clear communication and effective engagement with both internal and external stakeholders. Across my roles, I have maintained reliable communication channels, managed competing stakeholder expectations and supported seamless operational processes to ensure organisational objectives are achieved efficiently, professionally and in accordance with established standards.

In my current role as a Forward Scheduler at Integrated Living, I undertake a broad range of administrative and coordination duties within a highly structured service delivery environment. This includes managing rosters, responding to client service requests, coordinating staff availability and ensuring operational changes are actioned promptly and accurately. I regularly use Traccs for rostering, Hayylo for stakeholder communication and Message Media for direct communication with support workers. These systems support accurate record keeping, efficient workflow management and timely communication, enabling me to maintain precise rosters and respond effectively to changing operational requirements.

A key example of my administrative capability involved streamlining the rostering process to accommodate an increasing volume of client service requests while maintaining compliance with organisational procedures and regulatory expectations. My responsibility was to support a more efficient scheduling process that improved workforce utilisation while sustaining high service standards. I used Traccs’ Day Manager feature to establish a structured approach to roster planning and resource allocation. I also completed regular checks of supporting spreadsheets, including leave records, monthly service schedules and service holds, to ensure all information remained current, accurate and aligned with operational needs.

Through Hayylo, I communicated promptly with case managers and support teams regarding service requests, roster adjustments and client updates. This enabled issues to be addressed quickly and reduced the risk of miscommunication or service disruption. As a result, the rostering process became more organised, responsive and reliable, contributing to improved operational efficiency and stronger stakeholder satisfaction through timely and accurate service delivery. This experience demonstrates my ability to manage administrative tasks within a structured environment while using technology, communication and process discipline to support high quality outcomes.

In addition, as a Forward Scheduler, I manage the integration of new client services into support workers’ schedules and develop permanent rosters with a four-week planning horizon. This requires a disciplined and systematic approach to workload management, as well as the ability to balance client needs, staff availability, leave arrangements, monthly service requirements and unexpected operational changes. I conduct thorough checks of related spreadsheets and rostering data to ensure schedules remain accurate, adaptable and compliant with service expectations. Clear and ongoing communication with clients, support workers, case managers and internal teams enables me to evaluate process effectiveness, resolve issues promptly and identify opportunities to improve service delivery.

In my previous role at Mater Dei School, I also demonstrated strong administrative coordination, stakeholder communication and individualised support capability within an education environment. I worked closely with students with intellectual disabilities and developmental delays, including a student named James who required comprehensive support to participate in classroom activities and develop essential life skills. My responsibility was to ensure James received personalised educational and therapeutic support aligned with his individual needs.

Through sustained communication, structured support and close collaboration with key stakeholders, James demonstrated meaningful progress in academic participation, social interaction and independent living skills. This example further reflects my ability to work within structured environments, communicate effectively with diverse stakeholders and contribute to practical, person-centred outcomes through organised administrative and operational support.

QUESTION 2:

How do you prioritise competing demands and ensure accurate and timely completion of tasks in a highpressure environment? Provide an example that demonstrates your organisational skills and your ability to manage multiple priorities effectively.

In my current and previous roles, I have consistently demonstrated advanced organisational capability, sound prioritisation judgement and the ability to manage competing operational demands within time-critical and highpressure environments. My experience has required the accurate coordination of multiple tasks, careful attention to detail and the ability to maintain service continuity while responding to changing priorities. Through a structured, methodical and technology-enabled approach, I have successfully managed complex workloads while upholding high standards of accuracy, responsiveness and service delivery. I maintain a flexible and solutions-focused approach, enabling me to navigate competing deadlines, manage simultaneous responsibilities and adapt quickly to evolving operational requirements.

I am also strongly committed to continuous improvement and regularly assess established procedures, workflows and administrative practices to identify opportunities for greater efficiency, consistency and productivity. I understand the importance of questioning existing processes constructively, particularly where improved systems can enhance service quality, reduce duplication and strengthen operational outcomes. To optimise my time management and workflow, I use practical tools such as Outlook calendars, reminders, task lists, scheduling systems and communication platforms to prioritise work effectively, monitor deadlines and ensure objectives are achieved in a timely and organised manner.

A strong example of my organisational and prioritisation capability occurred when the company opened portals for new client services in my region, resulting in an unexpected increase in demand that exceeded available staffing capacity. Although recruitment efforts were undertaken, several new support workers did not transition into ongoing roles, which left the region significantly understaffed. In response, I adopted a calm, structured and practical approach to stabilising service delivery. I categorised services according to priority, distinguishing between essential supports such as personal care, transport and social support, and less urgent services such as domestic assistance. This enabled me to allocate limited workforce resources to the areas of greatest client need while maintaining compliance with service expectations.

I worked closely with recruitment teams to support the active sourcing of additional staff and negotiated with existing support workers to temporarily accept additional hours, ensuring these arrangements remained consistent with employment contracts and company policy. I also liaised directly with case managers to review and adjust priority service schedules, negotiating alternative days and times that continued to meet client needs. Throughout this period, I maintained clear, professional and transparent communication with clients, case managers, support workers and internal stakeholders to ensure expectations were managed and service changes were understood. I also used my professional networks to secure brokerage support for excess services until suitable permanent staff could be recruited. As a result, I helped maintain stability, continuity and consistency across the region, ensuring essential client services continued despite significant workforce challenges.

In my current role as a Forward Scheduler, I manage the complex and detail-oriented responsibility of developing and maintaining rosters for support workers, ensuring client services are adequately covered while balancing staff availability, leave, service holds and last-minute changes. This requires strong forward planning, sound judgement and the ability to respond quickly to unforeseen circumstances such as staff illness, cancellations or urgent service amendments. To manage these competing priorities effectively, I developed a systematic approach to roster management that enables permanent rosters, new client services and short-notice changes to be coordinated accurately and efficiently.

I use systems such as Traccs for rostering, Hayylo for communication and Message Media for direct messaging, ensuring information is recorded, distributed and actioned promptly. I prepare permanent rosters four weeks in advance and complete thorough checks against related spreadsheets, including staff leave, service holds and client scheduling requirements. By maintaining consistent communication with support workers, clients, case managers and internal teams, I ensure changes are addressed quickly and rosters remain accurate, current and operationally viable.

This structured and proactive approach has enabled me to manage a high-volume scheduling environment while maintaining service continuity and minimising disruption. It has improved the reliability and efficiency of the rostering process, strengthened communication across stakeholder groups and contributed to greater satisfaction among both clients and support workers. These examples demonstrate my capacity to manage competing priorities, remain composed under pressure and ensure the accurate, timely and professional completion of tasks within demanding service delivery environments.

TARGETED QUESTIONS

Manager, Corporate and Digital Communications l REQ610604 | Health Infrastructure

Provide an example of your experience producing and implementing internal communications strategies to enhance organisational reputation.

In 2021 as Senior Manager, Group Corporate Communications at Blackmores Group, I worked with colleagues on the design and implementation of RISE, the organisation’s inaugural unified employee wellness and engagement framework. This transformative initiative was conceived to strengthen organisational culture, elevate employee experience, and reinforce Blackmores’ reputation as a socially responsible, people-centred employer. Working in strategic partnership with the People & Culture division, I led the consolidation of numerous disparate wellbeing and inclusion programs into a cohesive and enduring brand narrative that reflected the organisation’s values of integrity, collaboration, innovation, and holistic wellbeing.

I provided end-to-end strategic and creative leadership in developing the RISE identity, overseeing its naming, logo design, visual language, and comprehensive messaging architecture. I established four foundational pillars –Wellbeing, Diversity, Equity and Inclusion, Social Responsibility and Growth & Learning, each representing a vital dimension of organisational and human sustainability. To maximise reach and resonance, I designed and executed a multi-layered communication campaign encompassing executive-led town halls, employee video storytelling, internal digital campaigns, intranet features, and leadership toolkits. These toolkits were tailored to empower managers to champion RISE within their teams and embed the framework into everyday workplace culture and dialogue.

Central to my approach was the integration of behavioural insights, change communication principles and strategic storytelling. I positioned RISE not merely as a wellness initiative but as an authentic expression of Blackmores’ corporate purpose, connecting personal wellbeing to collective organisational success. Through deliberate narrative consistency across internal communication channels, including the intranet, EDMs, leadership briefings, and visual displays across sites, I ensured a unified and credible voice. This alignment was reinforced through CEO and executive sponsorship, visible leadership advocacy, and performance storytelling that demonstrated tangible impact.

The outcomes were significant and measurable. The RISE campaign achieved record participation in wellbeing, diversity, and inclusion programs, contributing to marked improvements in employee engagement and cultural alignment as evidenced in the annual engagement survey. It also enhanced Blackmores’ standing within the HR and corporate wellbeing community, with the organisation being recognised as an employer of choice and a benchmark in purpose-driven employee engagement.

Over time, RISE evolved into Blackmores’ flagship internal brand, a cornerstone of its corporate identity and a model of enterprise-wide communication excellence. The framework’s enduring success strengthened workforce connection, enhanced leadership visibility and reinforced the company’s reputation as an ethical and progressive employer committed to the health, development and holistic growth of its people. It stands as a testament to the power of strategic internal communications in shaping culture, driving engagement, and advancing corporate reputation on both a national and international stage.

Provide an overview of your expertise in digital communications, specifically in channel strategy and alignment with corporate narratives

Throughout my career, I have demonstrated comprehensive expertise in digital communications strategy, enterprise channel architecture, and corporate storytelling, consistently driving the alignment of brand, purpose, and organisational narrative across dynamic and multifaceted environments. I possess an advanced capability in conceptualising and executing integrated, multi-channel communication ecosystems that seamlessly combine digital, social, and internal platforms to deliver unified, high-impact engagement. My approach synthesises strategic foresight, data-led content intelligence, and nuanced audience segmentation to amplify reputation, optimise visibility, and cultivate enduring, values-based connections with employees, stakeholders, and the broader community.

As Senior Manager, Group Corporate Communications at Blackmores Group, I held end-to-end responsibility for shaping, curating, and amplifying the organisation’s corporate narrative across an extensive portfolio of digital and internal communication channels. My remit spanned strategic design, governance, and operational execution across the company’s owned digital ecosystem, ensuring brand integrity, narrative cohesion, and measurable engagement outcomes across multiple geographies and audience tiers.

Recognising the imperative to modernise Blackmores’ digital presence and elevate its leadership voice, I initiated and led a comprehensive transformation of the corporate communications framework. Central to this was the development of a structured digital narrative architecture, anchored by four enduring content pillars – Sustainability, Health and Wellness, Leadership and People, and Purpose and Integrity. These pillars were developed by our internal communications teams and Thrive PR. It was the foundation of a disciplined editorial and engagement strategy that ensured every communication touchpoint reflected and reinforced the company’s core values and strategic direction.

I personally directed the channel and content strategy, establishing an enterprise-wide content calendar synchronised with corporate milestones, executive announcements, thought-leadership moments, and community initiatives. Under my stewardship, the organisation’s LinkedIn following grew exponentially from 20,000 to more than 50,000, accompanied by a marked surge in post reach, engagement rates, and positive sentiment analytics. This growth was driven through data-informed storytelling and precision targeting that effectively engaged diverse stakeholder cohorts, including employees, investors, customers, and health-sector partners.

Beyond social channels, I architected and implemented an integrated Communications frameworks, unifying the company’s platforms under a single governance model. This transformation embedded consistency of message and visual identity across all channels, strengthened quality assurance, and introduced clear lines of accountability. I also pioneered the use of dynamic video storytelling and bespoke digital templates to enrich executive communication, increase transparency and humanise corporate messaging.

Through this work, I demonstrated the ability to design and operationalise sophisticated digital ecosystems that align seamlessly with organisational strategy and enhance both internal and external engagement. The resulting transformation not only elevated Blackmores’ digital maturity but also reinforced its standing as Australia’s most trusted vitamin brand and a pre-eminent corporate voice in health, sustainability, and wellbeing across the Asia–Pacific region. My leadership in this domain exemplifies how disciplined narrative alignment and digital innovation can materially strengthen reputation, trust, and organisational influence.

Thank you for taking the time to review examples of our work. Each document we prepare is meticulously written and strategically structured to highlight our clients’ professional achievements, leadership capabilities and career aspirations, with extensive expertise supporting applicants across the Victorian Public Service and the wider public sector.

Led by Monique Thompson, Director, Senior Résumé Writer and Career Coach, our team brings more than thirty years of experience assisting clients and government departments within the Victorian Government, as well as across the broader Australian Public Service, education and not-for-profit sectors. We specialise in developing persuasive and outcomes-focused résumés, comprehensive selection criteria responses, capability statements, tailored cover letters and optimised LinkedIn profiles.

Our professional services, including targeted career coaching and interview preparation are designed to strengthen professional presentation, enhance credibility and support individuals and organisations in achieving excellence within Victorian values-driven public sector employment landscape.

Monique Thompson Director, Resume Writer & Career Coach since 1995

To find out more about how we can help you, contact us phone or email Consultations are available 9am - 9pm via Phone, Teams or Zoom