QLD Government [EXAMPLES]

QUEENSLAND GOVERNMENT EXAMPLES OF WORK

GOVERNMENT RÉSUMÉS

EMMA STAPLETON

Demonstrating exceptional results as an accomplished School Learning Support Officer with extensive experience supporting students across primary school settings, I am eager to leverage my expertise and make a valuable contribution as a Temporary SLSO with the Queensland Department of Education. Drawing on a strong foundation in student wellbeing, trauma-informed practice and inclusive education, I bring proven capability in delivering individualised support that fosters engagement, confidence and resilience. I have successfully collaborated with teachers to implement tailored learning programs, while providing support to enhance literacy, numeracy, social and gross motor development. My background in rehabilitation, holistic coaching and mental health first aid has strengthened my ability to address complex needs with sensitivity, patience and respect. I am highly skilled in implementing behaviour management strategies, wellbeing initiatives and transition programs that promote student independence and participation in both academic and community settings. Committed to fostering a positive classroom culture, I contribute to team-based approaches that prioritise student growth, equity and safety. I thrive in diverse, dynamic learning environments where adaptability, compassion and consistency are critical to student success. With strong interpersonal and communication skills, I maintain trusted relationships with students, teachers, families and allied professionals to support holistic educational outcomes. I am passionate about enabling every student, including those with high support needs, to reach their full potential through a commitment to learning

QUALIFICATIONS

2003 - 2005 Bachelor of Arts in Sports & Exercise Management

2000 Certificate IV in Paralegal Studies

1996 - 1997 Associate Diploma in Social & Community Welfare

PROFESSIONAL DEVELOPMENT

2024 Mental Health First Course

Griffin University Campus

Commercial College

QLD TAFE

Mental Health First

2024 Yoga Nidra & Yoga Traum Healing Course & Breath Work Facilitator My Vinyasa 2023 Trauma & Parenting Coaching Course Parent Hope Project

2022 Professional Certificate of Holistic Wellness Coaching

2021 Life Coaching Course

Nature Care College

Authentic Coaching

2019 Health Care Coordination Training, Holsworthy Joint Health Command

2019 Senior First Aid & CPR Course

St Johns Ambulance, Newcastle

2018 Pain Management Training APSOC

2017 Positive Parenting Online Course Parental Stress Centre

2012 Suicide Risk Assessment Course & First Aid Mental Health Certificate Registered Psychologist, Dept of Defence 2011 Comcare Training ComCare

2010 Intermediate Instructor Pilates Floor Based Training

Australian Pilates Academy

2010 Mental Health in Military Multi-disciplinary Environment Training Part 1 Joint Health Command 2006 WorkCover Training (WCA 1997) CGU Insurance Limited

KEY SKILLS & COMPETENCIES

• Inclusive Classroom Support Strategies

• Trauma-Informed Wellbeing Approaches

• Positive Behaviour Management Techniques

• Provision of Literacy and Numeracy Support

• Collaborative Teaching Team Engagement

• Individualised Learning Plan Implementation

• Student-Centred Instructional Adaptability

• Accurate Documentation and Reporting

• Gross Motor Skill Development

• Health and Safety Compliance

• First Aid and Emergency Response

• Accurate Documentation and Reporting

• Family and Community Collaboration

• Extracurricular Activity Participation Support

• Transition Program Facilitation Expertise

• Mentoring and Student Encouragement

• Conflict Resolution and Mediation

• Holistic Student Development Approaches

• Effective Interpersonal Communication Skills

• Data-Informed Instructional Adjustments

• Resilience Building and Empowerment

• Wellbeing Initiative Implementation Skills

EMPLOYMENT HISTORY

Aug 2024 - Current QUEENSLAND DEPARTMENT OF EDUCATION

Gold Coast, Queensland

Jan 2025 - Current School Learning Support Officer (12-month Contract)

Aug 2024 - Dec 2024 School Learning Support Officer (Casual)

RESPONSIBILITIES:

• Provide individualised support to students in classroom routines, structured learning activities and transition programs, ensuring inclusive participation across academic, extracurricular and community-based settings.

• Collaborate with teachers to implement individual education and transition plans, prepare resources and create supportive, engaging and inclusive learning environments both on and off school premises.

• Facilitate the development of independence by assisting students with life skills and pre-vocational competencies, including travel training, excursions, workplace exposure, transition pathways and community access programs.

• Implement health care and behaviour management plans to support student engagement, address complex needs and maintain safe, productive, inclusive and equitable learning environments across all school settings.

• Deliver personal care and assistance, including toileting, dressing, showering, eating and other daily living tasks, while ensuring dignity, safety, comfort, independence, wellbeing and respect at all times.

• Administer medications and provide first aid in line with student health care plans, including specialised tasks such as diabetes management, insulin administration, seizure management and emergency responses.

• Monitor, observe and record student performance, progress and behaviour, maintaining accurate documentation to support effective teaching, program evaluation and compliance with departmental requirements.

• Contribute to wellbeing initiatives, welfare activities and administrative tasks that promote resilience, inclusion, engagement, empowerment and positive outcomes for the whole school community.

Mar 2021 - Aug 2024 STAPLETON CONSULTING

Gold Coast, Queensland

Business Owner, Holistic Wellness & Mindset Coach RESPONSIBILITIES:

• Directed and managed all aspects of business operations including administration, sales, client acquisition, service delivery and profitability, while designing and implementing policies, procedures and client resources to uphold professional standards and service quality.

• Delivered a wide range of coaching services as a Health and Wellness Team Coach within a Business Strategy Group and as a Women’s Fitness and Mindset Coach, mentoring diverse groups such as ADF personnel, Women in Business and working mothers to strengthen resilience, personal development and performance outcomes.

• Maintained and analysed customer databases to guide marketing initiatives, strengthen client engagement and loyalty, while preparing and monitoring budgets, forecasts and financial projections to ensure sustainable business growth and effective cashflow management.

ACHIEVEMENTS:

• Designed and launched structured 3-6 month coaching programs that empowered clients to overcome self-limiting beliefs, achieve clarity and create meaningful lifestyle changes.

• Established and expanded a popular women’s fitness and exercise program tailored to the needs of mothers, promoting community engagement, health improvement and long-term participation.

Jan 2010 - Jan 2021 DEPARTMENT OF DEFENCE

Brisbane, Queensland

Rehabilitation & Family Support Manager

RESPONSIBILITIES:

• Directed and developed internal and external rehabilitation consultants to ensure effective delivery of the ADF Rehabilitation Program, while conducting detailed needs assessments, administering psychosocial questionnaires and collaborating with Physiotherapists and Physical Training Instructors to design targeted rehabilitation pathways.

• Managed large caseloads of up to 150 members, overseeing rehabilitation plans, return-to-work programs and career transition strategies, while liaising closely with Medical Officers, Psychologists, unit command and families

• Provided family and community support by connecting spouses and dependents to external services, collaborated with providers including DVA, RSL, Soldier On and Open Arms to streamline compensation and reintegration, chaired forums and boards, prepared reports, managed procurement of rehabilitation equipment and delivered ADF Transition Seminars.

ACHIEVEMENTS:

• Successfully coordinated the connection of DVA, ESOs, Defence Community Organisations and community providers to deliver seamless rehabilitation and transition outcomes for members and their families.

• Conducted functional capacity assessments in partnership with Physiotherapists that improved recovery outcomes

• Awarded the Certificate of Excellence and Commitment (2017) by MAJ Shirley Howe, in recognition of dedication to mentoring, leadership and service delivery within the Directorate of Rehabilitation Compensation.

• Played a pivotal role in the delivery of ADFRP services, overseeing the training of consultants in high-pressure environments and ensuring compliance with Key Effectiveness Requirements while achieving rehabilitation goals.

EMPLOYMENT HISTORY

Jan 2008 -

Dec 2010

RESPONSIBILITIES:

ACTIVE OHS

Liverpool, New South Wales

Rehabilitation Consultant

• Delivered rehabilitation consulting services on behalf of the Department of Defence, coordinating with training units to manage the relocation of trainees from Training Establishments to the Trainee Rehabilitation Wing at Holsworthy.

• Provided comprehensive case management by developing and monitoring tailored rehabilitation plans, facilitating safe and sustainable return-to-work outcomes, and conducting counselling and vocational guidance to help members overcome barriers to employment

• Oversaw service delivery of the ADF Rehabilitation Program within the TRW, working collaboratively with a multidisciplinary team to safeguard trainee care, safety and wellbeing, while ensuring compliance with program policies and Defence standards.

ACHIEVEMENTS:

• Played a key role in the implementation of a longitudinal study on injury prevention for ADF trainees, contributing valuable insights to long-term rehabilitation strategies.

• Supervised and trained new staff, providing mentorship and guidance until they demonstrated full capability to work independently within the Defence rehabilitation environment.

• Delivered rehabilitation consulting services on behalf of the Department of Defence, managing, coordinating and liaising with training units to relocate trainees from Training Establishments to the Trainee Rehabilitation Wing (TRW)

• Provided comprehensive case management, planning and monitoring client progress to support safe, timely and sustainable return-to-work outcomes aligned to individual goals.

• Delivered counselling and vocational guidance to help clients identify and overcome barriers to employment, conducting thorough assessments of transferable skills, qualifications and interests to inform future career options.

• Ensured that all members received tailored rehabilitation programs while residing in the TRW, working within a multidisciplinary team to maintain care, safety and wellbeing.

• Oversaw service delivery for the Australian Defence Force Rehabilitation Program (ADFRP) within the TRW, ensuring compliance with policies and continuity of support.

Nov 2006 - Dec 2007 PHYSIOTHERAPY PROFESSIONALS

Liverpool, New South Wales

Rehabilitation Consultant

RESPONSIBILITIES:

• Delivered comprehensive case management services on behalf of the Department of Defence, ensuring high-quality rehabilitation outcomes through the coordination of trainee relocations, facilities and asset management, and transition of rehabilitation programs to Holsworthy.

• Conducted detailed needs assessments, developed and implemented tailored strategies to support safe and sustainable return-to-work outcomes, and provided job-seeking support and candidate marketing services to assist clients in securing suitable employment

• Offered professional counselling to help individuals overcome barriers to workforce participation, assessing transferable skills, qualifications and interests to identify future career options, while collaborating with employers, medical practitioners and allied health professionals to deliver integrated rehabilitation solutions.

ACHIEVEMENTS:

• Acted as a key presenter in quarterly Australian Defence Force Transition Seminars across Sydney and Central North NSW, providing valuable guidance on rehabilitation and career transition.

• Enhanced the efficiency of the Training Rehabilitation Wing trainee program through effective networking, administration and program support.

• Served as a Program Case Manager for the Australian Defence Force Rehabilitation Program (2006-2009), delivering high-quality rehabilitation programs for serving members and contributing to the training and mentoring of colleagues

COMPUTER SKILLS

• Proficient using Microsoft Outlook, Excel, PowerPoint, SharePoint and Defence Health Electronic Health System

PROFESSIONAL REFEREES

Kelly Cowan

Assistant Principal

KELLY BENSON

Possessing an extensive tenure exceeding two decades in Queensland Corrective Services, I offer a distinguished record of achievement across sentence administration, legislative interpretation, strategic stakeholder engagement and complex risk mitigation. Keen to undertake new challenges, I am eager to leverage this depth of expertise in the role of Principal Adviser, where I can contribute authoritative guidance on classification, placement, sentence calculation and custodial governance. My career trajectory reflects a consistent commitment to statutory compliance, procedural integrity and the implementation of high-level policy reform. Having held multifaceted roles within community corrections, sentence management and operational leadership, I possess a holistic understanding of correctional frameworks and institutional accountabilities. I am driven to support executive leadership through incisive analysis, advanced advisory capabilities and the provision of solutions that promote the lawful, ethical, and efficient management of custodial populations. I am excited to contribute meaningfully to correctional excellence and public safety outcomes across Queensland.

QUALIFICATIONS

2024 Graduate Diploma of Legal Practice

Bond University 2023 Bachelor of Laws University of Southern Queensland

2007 Diploma of Government TAFE Queensland

QCS IN - SERVICE TRAINING

 Ethical Standards

 Cultural Awareness

 Sentence Administration

 Workplace Health & Safety

 Fire Prevention and Management

 Suicide Prevention and Awareness

 Information Security and Management

KEY SKILLS & COMPETENCIES

 Public Entities and the Queensland Human Rights Act 2019

 Evidence Based Case Management

 CCTV Monitoring and Maintenance

 Offender Management Framework

 Code of Conduct

 Equity

 MATE

 Sentence Calculation and Administration: Highly skilled in sentence calculation and the application of statutory provisions to ensure lawful detention and accurate prisoner release, aligning with legislative requirements and court orders.

 Knowledge of Sentence Management Practices: Extensive experience in classification, placement, capacity utilisation and sentence administration, gained through senior roles in Queensland Corrective Services.

 High-Level Legislative Interpretation and Application: Advanced ability to interpret complex legal instruments, including court orders and legislation, to inform decision-making and policy development within a custodial context.

 Strategic Risk Identification and Mitigation: Proven capability in identifying and managing risks related to prisoner misclassification, unlawful detention, discharges in error, and privacy breaches, with effective mitigation strategies.

 Policy Oversight and Legislative Reform Contribution: Adept in the development, review, and implementation of sentence management policy, COPD updates, and legislative initiatives to improve procedural compliance and efficiency.

 Legal Representation and Communication Excellence: Experienced in preparing detailed legal advice requests, drafting field communications, and representing QCS in legal proceedings related to sentence management operations.

 Stakeholder Engagement and Consultation: Demonstrated success in liaising with internal and external stakeholders, including legal practitioners, QCS staff, judicial bodies, and prisoners, to resolve sensitive and complex management issues.

 Operational Systems and Information Management: Skilled in using and enhancing core QCS systems such as IOMS and Controls Reporting Services to support accurate reporting, sentence tracking, and operational improvements.

 Leadership, Mentorship and Capacity Building: Strong leadership background with a focus on mentoring, training coordination through the QCS Academy, and guiding SMS teams to ensure compliance and workforce capability.

 Analytical Thinking and Decision-Making: Exceptional analytical skills used to assess sentence management issues, investigate operational trends, and deliver evidence-based, high-quality advice to senior leadership.

EMPLOYMENT HISTORY

Oct 2022 - Current BRISBANE PRIVATE HOSPITAL | www.brisbaneprivatehospital.com.au

Brisbane, Queensland

Hospital Administration Officer | Hospital Ward Administration Department

At Brisbane Private our main focus is our patients and providing them with quality healthcare outcomes. Each year we treat over 20,000 patients with the assistance from our 700 visiting medical officers and our dedicated team of 500 healthcare professionals. Our 181 bed private hospital is located at the top of the Wickham Terrace, Brisbane’s busiest medical precinct, in the heart of the CBD.

RESPONSIBILITIES:

 Perform a broad range of general administration duties including word processing, formatting, photocopying, data entry, information/paperwork dissemination and filing in a high demand team orientated environment, achieving key objectives.

 Plan, prioritise and organise work activities to achieve work outcomes and apply a high level of knowledge and accuracy.

 Update confidential patient data and ensure doctors, nurses and other professionals, have access to patients’ medical records.

 Undertake regular collaboration with intake nurses and doctors in obtaining an informed consent for treatment eligible patients, ensuring that they fully understand all aspects of the proposed treatment program and financial aspects.

 Work in close collaboration with doctors, nurses, pharmacists, and other health care personnel to ensure quality and continuity of care for alcohol and/or prescribed and over-the-counter drugs addiction patients.

 Ensure that source documentation on the medical record is complete at all times and ensure that all documentation on the patient medical charts are completed and complied in a timely and comprehensive manner.

 Maintain clinical information documents relevant to the treatment including initial and subsequent visits in medical records.

 Coordinate treatment programmes of study patients with intake officers in line with study guidelines before patient admission.

 Work within all systems required by the hospital and clients as applicable, including the timely and accurate entries of data, reviews, and approvals as they arise, and report generation.

ACHIEVEMENTS:

 Completed tasks within required timeframes whilst maintaining a high level of confidentiality at all times.

 Provided a high level of administrative support and assistance to staff and management as required.

Aug 2020 - Oct 2022 DENTAGLOW | www.dentaglow.com

Taigum, Queensland

Dental & Clinical Patient Specialist

From the time DentaGlow first opened the doors of our Taigum location on Australia Day, 2014, we have been providing our patients with exceptional quality dentistry at affordable prices. Since that time DentaGlow has grown exponentially, with an excellent reputation to our commitment to proving excellent customer service, high quality care and fantastic results.

RESPONSIBILITIES:

 Provided services for children and adults for dental conditions, educated patients on dental hygiene, pre-surgical instructions and post-surgical care, recorded patient health histories, documented symptoms and analysed records prior to appointments.

 Maintained the computer database efficiently using D4W by updating patient information and adhering to privacy laws.

 Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns with infection control protocol.

 Prepared patient x-rays and images for review by the Dentist and assisted with RCT, extraction and implant procedures.

ACHIEVEMENTS:

 Maintained strict patient privacy and confidentiality while maintaining accuracy of patient files and records

 Demonstrated exceptional communication skills, focused on consultations to determine the best treatment plans.

Apr 2019 - Jul 2020 ST

PRIVATE HOSPITAL | www.svph.org.au MATER HOSPITAL | www.mater.org.au

Brisbane, Queensland

Hospital Administrator (Volunteer)

St Vincent's Private Hospital Brisbane is a hospital located in the suburb of Kangaroo Point in Brisbane Mater Hospital Brisbane provides a wide range of adult surgical, medical and cancer services to the public, featuring a 24 hour adult emergency department, intensive and coronary care, day surgery, day oncology and day respite, as well as busy medical, cancer and surgical units.

RESPONSIBILITIES:

 Collaborated with administrative staff to effectively improve safety, comfort, and care of patients.

 Worked at the front door to take contact information and escort patients to destinations within the hospital.

 Collated clinical documentation admission packs and applied patient identification labels to paperwork and assets.

 Undertook extensive records management, health assessment and medication summaries.

 Reviewed care-path stock and notified staff when stock was required.

INTERNATIONAL EXPERIENCE

Mar 2017 - Jun 2018 FORTIS HOSPITAL

New Delhi, India

Patient Experience Officer

RESPONSIBILITIES:

 Provided support to other risk management positions and conducted risk assessments to focus on operational improvement.

 Served on committees and collaborated with various stakeholders to provide support on issues on integrated health services.

 Maintained exceptional communication and interpersonal skills, enabling a strong connection with patients and team members.

 Managed grievances in relation to patient admission and discharge to provided solutions and decisions in OPD and IPD.

 Supervised the Director’s team members from Front Office to Welfare Officers to provide excellent customer service.

 Maintained strict patient privacy and confidentiality whilst maintaining the accuracy of patient files and records.

 Managed Quality Assurance Programs which included site evaluations, internal audits, and customer surveys.

 Demonstrated a commitment to keeping up-to-date with the latest industry trends and advancements.

ACHIEVEMENTS:

 Implemented action plans and SOP to correct existing problems to meet accreditation standards.

 Successfully performed multitasking and maintained attention to detail to ensure the smooth operation of the practice.

 Implemented ICH -GCP guidelines, managed hospital operations, patient welfare, continuity quality improvement, patient care services and patient grievances in an efficient and effective manner.

Apr 2015 - Mar 2017

RESPONSIBILITIES:

MANSAROVAR DENTAL CLINIC

Jaipur, India

Dentist & Practice Manager

 Oversaw day-to-day operations from appointment scheduling to inventory management with precision and efficiency.

 Nurtured a warm and highly welcoming environment, ensuring patients are comfortable from the moment they arrive.

 Led, managed, coached, directed and mentored a dental team, motivating them to deliver exceptional patient care.

 Collaborated closely with dental professionals, maintaining open communication channels and cultivating relationships.

 Conducted patient examinations while screening for jaw/tongue cancers through the inspection of teeth and soft oral tissues.

 Administered anaesthetics and sedatives to control patient pain and reduce stress for anxious patients during procedures.

 Extracted teeth, performed root canals, and filled cavities with dedication to pain management.

 Interpreted x-rays to make accurate diagnoses and decisions about treatment plans.

ACHIEVEMENTS:

 Implemented strategic initiatives to enhance practice productivity and profitability, with a toothy grin and a touch of brilliance.

 Improved patient comfort by providing calm and professional care, explaining procedures , medications and managing plans.

PERSONAL DETAILS

NATIONALITY: Indian and Australian Permanent Resident

LANGUAGES: Fluent English, Hindi, Marwari and Maithili

HEALTH: Excellent, physically fit, non-smoker

LICENCES: Australian Current Driver’s Licence

INTERESTS: Singing and playing badminton

PROFESSIONAL REFEREES

Brigid O’Rielley (Administration Manager)

Hospital Administration Officer, Brisbane

Brisbane Private Hospital

Brisbane, Queensland

 0450 220 963

 brigid.orielley@healthscope.com.au

Dr Jigar Patel (Dentist)

Dental and Clinical Patient Specialist

Dentaglow

Taigum, Queensland

 0487 604 987

 drjigarpatel1@gmail.com

DANIEL CROW

Accomplished and strategically minded emergency services professional offering over 25 years of distinguished leadership across firefighting, law enforcement, and defence environments. I am seeking to contribute my advanced operational acumen, inter-agency coordination expertise, and unwavering commitment to volunteer empowerment in the role of Rural Officer Two with the Queensland Fire Department. My extensive tenure with both Rural Fire Service Queensland and NSW Rural Fire Service has equipped me with deep proficiency in incident control, fireground leadership, structured training delivery, and regional risk mitigation. I possess a proven ability to lead under pressure, execute complex tactical responses, and uphold procedural integrity across diverse emergency scenarios. As a qualified Training Officer and brigade executive, I am passionate about advancing volunteer capability, reinforcing operational preparedness, and strengthening community resilience through evidence-based mitigation strategies and inclusive engagement. I am driven to support the QFD’s mission through principled leadership, adaptive problem-solving and a resolute dedication to public safety and service excellence.

QUALIFICATIONS & TRAINING

2025 Diploma of Public Safety (Emergency Management) includes code PUAOPE018 (Level 2 Incident Controller)

2025 Diploma of Leadership and Management

2025 Diploma of Work Health and Safety

2025 Certificate IV in Government Investigations

Rural Fire Service Queensland

Rural Fire Service Queensland

Rural Fire Service Queensland

Rural Fire Service Queensland

2025 Volunteer Trainer Delivery Skill Set - BSBCMM411 & TAEDEL311 SpecTraining

2025 Certificate IV in Training and Assessment Spectraining

2025 TAEDEL311 - Provide Work Skill Instruction Spectraining

2025 BSBCMM411 - Make Presentations Spectraining

2024 FUNIT328 Chief Fire Warden/Fire Warden Training

2023 FFGC070 - Fire Weather 1

Rural Fire Service Queensland

Rural Fire Service Queensland

2006 Highway Patrol Education Course NSW Police Force

2004 Diploma of Policing Practice Charles Sturt University

2003 Advanced Fire Fighter NSW Rural Fire Service

2001 Australian Army Recruit Training Australian Defence Force

2000 High School Certificate NSW Education

KEY SKILLS & COMPETENCIES

• Leading bushfire operations in complex conditions

• Building volunteer capability and team cohesion

• Designing and delivering accredited training

• Fireground leadership under extreme pressure

• Coordinating multi-agency emergency responses

• Leading hazard reduction and mitigation efforts

• Delivering targeted community risk education

• Ensuring compliance of fleet and equipment

• Interpreting and applying fire safety legislation

• Supporting deployments and surge mobilisation

• Facilitating RTO-accredited skills assessments

• Liaising effectively across emergency agencies

• Strengthening strategic brigade development plans

• Maintaining volunteer engagement through mentoring

• Coaching and mentoring emerging brigade leaders

• Implementing structured training evaluation systems

• Applying AIIMS principles in emergency coordination

• Conducting post-incident reviews and debriefings

• Upholding safety-first culture during operations

• Planning seasonal readiness and risk activities

• Sustaining resilience in volatile environments

• Managing controlled burns and fuel loads

• Making sound decisions under pressure

• Supervising crews in live-fire scenarios

EMERGENCY SERVICES EXPERIENCE

2018 - Current RURAL FIRE SERVICE QUEENSLAND

Bonogin Valley Rural Fire Brigade| South Coast, Queensland Fire Fighter/Third Officer/Training Officer (Volunteer)

RFSQ is a volunteer-based firefighting organisation operating under Queensland Fire Department. It provides fire prevention, preparedness and emergency response across all areas across rural and regional Queensland. The service supports local communities through hazard reduction, education, and frontline firefighting operations.

RESPONSIBILITIES:

• Serve as an operational Fire Fighter, actively responding to bushfires, structural fires, and other emergency incidents, executing safe, effective, and timely fire suppression techniques under dynamic and high-risk conditions.

• Appointed as 3rd Officer of the Brigade, consistently contributing to leadership, supporting the First Officer in operational decision-making, incident management, crew supervision, and tactical planning during deployments.

• Perform duties as a qualified Training Officer, coordinating, delivering, and evaluating training programs in alignment with RFSQ standards, ensuring all brigade members meet current competency, capability and safety requirements.

• Develop training schedules, conduct competency-based assessments, maintain training records and facilitate scenariobased exercises to enhance preparedness, operational confidence, and compliance with evolving procedural guidelines.

• Provide one-on-one coaching and mentoring to new and existing members, fostering a culture of continuous improvement, technical excellence, and strong operational discipline within the brigade.

• Lead Fireground Operations, including hose lay deployment, backburning, containment line establishment and mop-up activities, ensuring operational effectiveness and firefighter safety throughout incident response.

• Assist in conducting Hazard Reduction Burns, facilitating strategic fuel load management across vulnerable bushfire prone areas to reduce long-term risk, in close collaboration with landholders and relevant local authorities.

• Engage in Community Safety and Education Programs, proactively promoting fire preparedness, property protection strategies, and seasonal risk awareness through targeted public outreach and community engagement events.

• Maintain Equipment Readiness and Compliance, conducting detailed inspections, preventative servicing, and routine testing of all firefighting appliances, PPE, communication tools, and emergency response vehicles.

• Collaborate with Multi-Agency Emergency Services, including Queensland Police, SES, and QFD, during complex, high-risk emergency operations requiring seamless inter-agency coordination, integrated tactical response planning and the efficient deployment and sharing of critical personnel and equipment resources.

• Contribute to Operational Briefings and Debriefs, supporting brigade-wide continuous improvement through structured reflective practice, post-incident reporting, and operational reviews across diverse emergency scenarios.

• Provide Mentorship and Support to Junior Members, fostering technical proficiency, operational confidence, emotional resilience, and leadership readiness while reinforcing a strong, safety-focused culture within the brigade’s dedicated volunteer workforce through hands-on training, guidance, and performance feedback.

Oct 1997 - Feb 2012

NSW RURAL FIRE SERVICE

Avoca Beach | Central Coast, New South Wales Fire Fighter & Deputy Captain (Volunteer)

NSW RFS is the world’s largest volunteer firefighting agency, providing fire suppression and prevention services across rural NSW. It operates under the NSW Government to protect lives, property, and the environment from bushfires and other emergencies. The Service is also instrumental in community education and disaster preparedness.

RESPONSIBILITIES:

• Served as an operational Fire Fighter, responding to bushfires, structural fires, motor vehicle accidents, and emergency incidents, executing fire suppression techniques to safeguard lives and property.

• Operated as a certified Breathing Apparatus Operator, undertaking internal fire attack operations and search-andrescue missions in oxygen-deprived and high-temperature environments, following strict safety protocols.

• Appointed as Training Officer, designing and delivering training modules in fireground tactics, pump operations, crew safety, and rural fire management to ensure operational competency and readiness.

• Promoted to Deputy Captain, assuming incident control responsibilities in the absence of the Captain, managing fireground coordination, radio communications, and resource allocation during active operations.

• Participated in the Trail Motorcycle Squad, conducting reconnaissance, fire trail navigation, and remote area patrols to identify spot fires, access hazards, and support perimeter containment activities.

• Conducted Hazard Reduction Burns, participating in the planning and safe execution of controlled burns to minimise fuel loads and mitigate future bushfire risk across the Central Coast region.

• Assisted with Community Engagement Programs, including fire education initiatives, school visits and preparedness briefings, fostering public awareness and resilience in fire-prone communities.

• Performed Equipment Maintenance and Readiness Checks, ensuring all firefighting apparatus, PPE, communications tools, and vehicles were regularly serviced, logged, and operationally deployable.

• Supported Multi-Agency Incident Response, working in collaboration with NSW Police, SES, Ambulance, and National Parks during complex emergency scenarios requiring coordinated response and logistics.

• Participated in Incident Debriefs and Reporting, contributing to post-incident reviews, risk assessments, and continuous improvement initiatives to enhance brigade safety and operational performance.

POLICING & DEFENCE EXPERIENCE

Aug 2003 - Oct 2020

NSW POLICE FORCE

Tweed Heads Police Station

Senior Constable of Police

The NSW Police Force is the primary law enforcement agency in New South Wales, working diligently to prevent, detect and investigate crime. With over 17,000 officers, it delivers expert policing services across metropolitan, regional and remote areas. Its mission is to protect community safety, uphold the law, and support justice outcomes.

RESPONSIBILITIES:

• Served as a frontline Highway Patrol Operative, enforcing road safety legislation, detecting high-risk driving behaviours and reducing road trauma through intelligence-led operations and proactive community patrols.

• Performed duties as a certified Police Solo Cycle Operative, conducting rapid-response traffic enforcement and high-visibility patrols in urban, rural, and high-risk regional environments to ensure public safety.

• Appointed as a Team Leader in the Operations Support Group (Riot Squad), leading tactical responses to high-risk incidents, managing large-scale public disorder, and enforcing crowd control strategies under pressure.

• Acted as Sergeant and Unit Leader during higher-duty assignments, overseeing shift operations, mentoring junior officers, coordinating resource allocation, and ensuring compliance with NSWPF standards and procedures.

• Certified Breath Analysis Operator, conducting evidentiary-level testing on suspected impaired drivers, ensuring legislative compliance, and preparing comprehensive reports admissible in court proceedings and hearings.

• Delivered professional training as a Small Groups Trainer, facilitating operational capability development, delivering scenario-based instruction, and supporting continuous improvement in frontline policing techniques and practices.

2000 - 2012

AUSTRALIAN DEFENCE FORCE

Royal Regiment of Australian Artillery

Australian Army Soldier

The ADF comprises the Royal Australian Navy, Australian Army, and Royal Australian Air Force, operating under the Department of Defence. It defends our interests via military operations, strategic deterrence and international partnerships. The ADF also provides humanitarian assistance, disaster relief and peacekeeping support domestically and abroad.

RESPONSIBILITIES:

• Performed core duties as Gun Number (Gunner), expertly operating and maintaining heavy artillery systems with precision to support coordinated combat operations, tactical manoeuvres, and field readiness activities.

• Promoted to Lance Bombardier (Section Leader), effectively leading a small team of soldiers while coordinating field activities, mentoring junior personnel, and ensuring strict compliance with operational and safety protocols.

• Acted as a qualified Driver, safely transporting personnel, munitions, and sensitive mission-critical equipment across hostile environments, difficult terrains, and varying operational conditions under tight deadlines.

• Served as a Specialist Combat Signaller, providing secure, encrypted, and reliable battlefield communications through tactical radio networks, advanced signalling systems, and real-time coordination with command elements.

• Participated in high-intensity training operations and live-fire exercises, enhancing operational preparedness, improving strategic coordination, and contributing to the successful execution of joint military objectives.

• Demonstrated consistent leadership, adaptability, and composure in high-risk, high-pressure scenarios, upholding the core values, discipline, and professional standards of the Australian Army with integrity.

LICENCES HELD

• Heavy Rigid (HR) Driver Licence - Unrestricted, valid until 01 March 2026

• Motorcycle (M) Licence - Unrestricted, valid until 01 March 2026

• Working with Children (Blue Card) - Card No. 207174/2, valid until 04 June 2027

INTERESTS

• I have a strong passion for motorcycle riding and enjoy restoring and maintaining my 1965 classic vehicle. As an active member of a motorcycle and vintage car club, I regularly participate in community events and club activities. I value time outdoors and often go camping and caravanning with my children, creating lasting memories and encouraging an appreciation for nature.

• My commitment to community service is reflected in my volunteer work with the Bonogin Valley Rural Fire Brigade, where I serve as both a Training Officer and 3rd Officer, supporting operational readiness and brigade development.

• In my personal time, I enjoy fishing, maintaining my physical fitness at the gym, socialising with close friends, and taking my dog to the beach for regular exercise and relaxation.

AWARDS & RECOGNITION

STATE

• 2003 ACT Emergency Medal

• 15 year clasp to the NSW Police Medal

• NSW Police Ethical & Diligent Service medal

• NSW Police Force Commissioners Unit Citation

• NSW Police Regional Commander’s Commendation

• NSW Police Force Commissioners Sesquicentenary Citation

NATIONAL

• Australian Defence Medal

• National Emergency Medal

• National Police Medal

• National Medal

PROFESSIONAL REFEREES

Anthony Brown

Sergeant of Police

New South Wales Police Force

Far North Traffic and Highway Patrol Command

 0414 954 471

 brow2ant@police.nsw.gov.au

Wayne Teece

Regional Duty Manager - Inspector Rural Fire Service Queensland - South East Region Queensland Emergency Services Complex Kedron, Queensland

 0402 479 705

 wayne.teece@qfes.qld.gov.au

Jessica Eadie

Manager Bushfire Mitigation - Inspector

Rural Fire Service Queensland, Brisbane Valley District Ipswich, Queensland

 0439 548 747  0424 950 434

 jessica.eadie@qfes.qld.gov.au

SANDRA B UNTON

linkedin.com/in/sandra-bunton-a0882875/

Demonstrating an extensive background and qualifications in counselling, psychosocial assessment and trauma-informed therapeutic interventions, I am eager to undertake new challenges as an Allied Health Professional at Queensland Health. Possessing a profound commitment to delivering patient-centric and evidence-based care, I have acquired the proven expertise to navigate complex healthcare environments while effectively advocating for the rights and autonomy of individuals. My proficiency in case management, interdisciplinary collaboration and systemic advocacy ensures the delivery of holistic, equitable and culturally responsive healthcare solutions. Adept at supporting and engaging with diverse stakeholders, I excel in articulating complex clinical concepts with clarity and empathy, fostering trust and facilitating informed decision-making. My strategic approach to service delivery, underpinned by a meticulous understanding of healthcare legislation, ethical compliance and best-practice methodologies, enables me to drive meaningful patient outcomes. Eager to contribute to Queensland Health’s esteemed healthcare framework, I am highly committed to elevating standards of care, whilst enhancing service accessibility and fostering interdisciplinary excellence in allied health practice.

QUALIFICATIONS & TRAINING

2023 - 2024 Diploma of Counselling

Australian Institute of Professional Counsellors

2022 - 2023 Certificate IV in Small Business Entrepreneurship Sarina Russo Institute

2022 - 2023 Certified Clinical Emotional Freedom Practitioner EFT Universe

2020 - 2021 Certified Neuro-Linguistics Practitioner Be You Success Coaching

2012 - 2013 Diploma Vocational Education Training & Diploma Training Design and Development

2011 - 2012 Certificate IV in Training & Assessment, Adult and Continuing Education and Teaching

KEY SKILLS & COMPETENCIES

University of Queensland

University of Queensland

 Advanced Therapeutic Interventions & Clinical Counselling: Expertise in delivering trauma-informed, patient-centred therapeutic interventions to support individuals with psychosocial, mental health and emotional wellbeing challenges.

 Multidisciplinary Healthcare Integration & Collaborative Practice: Proficient in engaging with interdisciplinary teams to develop and implement cohesive, patient-focused healthcare strategies that align with best-practice models.

 Case Formulation & Psychosocial Assessment: Skilled in conducting in-depth clinical assessments, synthesising multifaceted patient data, and formulating evidence-based intervention plans tailored to individual needs.

 Legislative Expertise & Advocacy for Patient Rights: Deep understanding of healthcare legislation, regulatory frameworks, and patient rights advocacy to ensure ethical service provision and patient empowerment.

 Strategic Stakeholder Engagement & Communication: Adept at liaising with multidisciplinary professionals, policy makers and community organisations to foster collaboration and optimise patient care pathways.

 Crisis Intervention & High-Acuity Support: Proficient in de-escalation techniques, safety planning and crisis response, ensuring immediate and effective interventions for individuals in distress.

 Regulatory Compliance & Ethical Healthcare Governance: Strong knowledge of healthcare ethics, confidentiality statutes, and compliance obligations, ensuring adherence to professional standards and legal mandates.

 Professional Development & Clinical Education Facilitation: Experienced in designing and delivering patient rights education, professional upskilling initiatives and community-based health promotion programs.

 Advanced Organisational Leadership & Operational Efficiency: Highly adept at managing complex caseloads, streamlining administrative processes, and maintaining meticulous clinical documentation with precision and efficiency.

 Digital Health Systems & Clinical Informatics Proficiency: Skilled in utilising electronic health records (EHR), data analytics, and digital patient management platforms to enhance service delivery and clinical decision-making.

E MPLOYMENT HISTORY

Aug 2021 - Current SEEN WELLNESS

Brisbane, Queensland

Counsellor & Business Owner

Seen Wellness is a leading holistic health and wellbeing provider offering highly tailored therapeutic services to support mental, emotional, and physical wellness. Their expert team delivers evidence-based interventions, professional coaching, and structured wellness programs designed to empower individuals on their transformative personal wellness journey.

RESPONSIBILITIES:

 Delivered comprehensive psychological assessments, evidence-based interventions and tailored treatment plans to support individuals facing a range of mental health challenges.

 Provided high-standard, culturally responsive counselling, ensuring that clients receive empathetic, ethical and solution-focused support aligned with industry best practices.

 Managed a diverse client portfolio, collaborating closely with psychologists, allied health professionals, and wellness practitioners to optimise therapeutic outcomes.

 Exercised professional autonomy in case planning, intervention strategies, and counselling approaches, while seeking clinical supervision and continuous professional development as needed.

 Adhered to industry regulations, ethical guidelines and service excellence frameworks, ensuring the highest quality of client care, privacy, and confidentiality.

 Equipped clients with practical coping strategies, resilience-building techniques, and self-awareness skills, fostering long-term personal growth and emotional regulation.

 Designed and facilitated wellness workshops, support groups, and educational sessions, addressing topics such as stress management, emotional well-being and mindfulness practices.

 Integrated latest psychological research and clinical advancements into therapeutic practice, ensuring clients receive the most effective and up-to-date support.

 Provided immediate support and crisis intervention for clients experiencing acute distress, applying de-escalation techniques and safety planning when necessary.

 Established and expanded Seen Wellness, developing marketing strategies, operational frameworks, and client engagement initiatives to enhance service reach and impact.

KEY ACHIEVEMENTS:

 Established a High-Impact Wellness Practice: Successfully built and launched a client-focused counselling business, integrating holistic and evidence-based wellness strategies to support diverse client needs.

 Enhanced Therapeutic Outcomes: Developed and implemented individualised intervention plans, leading to measurable improvements in client mental health, resilience, and emotional regulation.

 Community Impact & Awareness: Designed and delivered mental health workshops and support groups, increasing community engagement and awareness of holistic wellness practices.

Jan 2023 - Current FOX GAMES

Brisbane, Queensland

Sep 2023 - Current Counsellor

Jan 2023 - Aug 2023 Business Development Manager

Fox Games is an NDIS provider specialising in therapeutic interventions for neurodivergent children, supporting their social, emotional, and cognitive development. Utilising evidence-based approaches and individualised treatment plans, Fox Games facilitates skill-building in social communication, emotional regulation, and adaptive functioning, enhancing their ability to engage meaningfully with family, peers, and broader social environments.

RESPONSIBILITIES:

 Delivered individual and group therapy sessions for clients, addressing challenges related to stress management, addiction recovery and mental resilience in social settings.

 Provided therapeutic guidance to a complex client caseload, exercising independent clinical decision-making and advanced problem-solving skills while collaborating within a multidisciplinary and interdisciplinary healthcare team.

 Conducted needs assessments and developed individualised, evidence-based recovery plans, integrating validated screening tools and psychological frameworks to monitor progress and optimise long-term intervention strategies.

 Applied advanced person-centred and trauma-sensitive counselling techniques, incorporating Cognitive Behavioural Therapy (CBT), structured mindfulness practices, and resilience-based psychological strategies to support recovery and promote long-term emotional wellbeing.

 Partnered with NDIS support teams, therapists, allied health practitioners, and mental healthcare professionals, ensuring a multi-faceted, and holistic client care approach tailored to the unique needs of each individual.

 Engaged parents, primary carers, and broader client support networks in the therapeutic process, fostering inclusive, strength-based collaborative solutions and enhancing overall family resilience and support systems.

 Maintained comprehensive and detailed client records, clinical documentation, and structured progress reports, ensuring full adherence to legal, ethical, regulatory, and professional healthcare standards

 Contributed to the continuous evaluation, refinement, and enhancement of Fox Games' mental health programs, identifying opportunities for program innovation, therapeutic development, and best-practice clinical integration

E MPLOYMENT HISTORY

KEY ACHIEVEMENTS:

 Enhanced Client Recovery Outcomes: Successfully implemented tailored therapeutic interventions, resulting in measurable improvements in client mental resilience and emotional regulation.

 Strengthened Multidisciplinary Collaboration: Built seamless working relationships with allied health professionals, ensuring integrated, client-centred support across multiple domains.

 Fostered a psychologically safe therapeutic environment: Developed a consistently supportive, nurturing and psychologically safe therapeutic environment for all clients, facilitating personal growth, emotional confidence, self-awareness, and resilience-building throughout their entire recovery journey.

Jan 2020 - Dec 2021

Jan 2018 - Dec 2019

RESPONSIBILITIES:

PROFESSIONAL DEVELOPMENT - CAREER BREAK

Full time study in Neuro-Linguistics & Clinical Emotional Freedom Technique

THIRSTY COW CHARITY (NFP)

Brisbane, Queensland

Business Development Manager

 Conceptualised, developed, and successfully implemented a comprehensive, multi-faceted fundraising strategy, strategically incorporating innovative Tap-to-Donate technology to optimise the donation process, improve operational efficiency, and significantly enhance donor engagement and retention.

 Proactively initiated, coordinated, and managed cold calling efforts while systematically following up on pre-qualified warm leads via personalised phone calls, targeted emails, and strategic in-person outreach, effectively securing new donor commitments and high-value sponsorship agreements.

 Established, nurtured and maintained strong relationships with key hosting entities, fostering long-term partnerships that ensured ongoing support, resource allocation, and the strategic expansion of the charity’s donation network.

 Oversaw, administered, and continuously monitored the tracking, management, and secure logging of donation equipment, maintaining a meticulously updated and highly accurate database that recorded device locations, realtime usage statistics, and key performance metrics.

KEY ACHIEVEMENTS:

 Significantly Increased Charitable Donation Revenue: Spearheaded the implementation of innovative Tap-to-Donate technology, resulting in a substantial and quantifiable increase in donor engagement levels and financial contributions.

 Strategically Expanded Donor and Corporate Sponsorship Network: Proactively developed, nurtured, and solidified longterm partnerships with key stakeholders, enhancing the charity’s visibility, financial sustainability, and capacity to support its mission-driven initiatives.

Jun 2016 - Dec 2018

CREW TRAINING AUSTRALIA

Brisbane, Queensland

Director/Co-Founder

Crew Training Australia provides industry-leading training and national certification for professionals working in aviation Their hands-on technical courses ensure trainees develop advanced practical skills, heightened safety awareness, and specialised technical expertise required to excel in the high-pressure aviation industry

RESPONSIBILITIES:

 Designed and implemented training programs, integrating Neuro-Linguistic Programming (NLP) and personal resilience techniques, ensuring alignment with Civil Aviation Safety Authority (CASA) standards for cabin crew training.

 Spearheaded brand positioning, digital marketing strategies, and corporate identity development, managing a team of Brand & Digital Marketing Consultants to drive market penetration and visibility.

 Developed and structured courseware in strict adherence to CASA regulations, ensuring that training programs met industry compliance standards and accreditation requirements.

 Led the recruitment, engagement, and management of Aircrew Consultants, facilitating the development of specialised training modules tailored to industry-specific needs.

 Identified growth opportunities, forged key industry partnerships, and established B2B and B2C engagement strategies, expanding market reach and increasing enrolment.

 Designed and executed targeted marketing campaigns, leveraging digital platforms and strategic partnerships to enhance brand awareness and drive customer engagement.

 Established internal operational policies and procedures, optimising training delivery, administration processes, and compliance frameworks to enhance efficiency and maintain high training standards.

KEY ACHIEVEMENTS:

 Successful CASA Accreditation: Developed and delivered a fully CASA-compliant training program, positioning Crew Training Australia as a recognised and reputable training provider in the aviation sector.

 Expanded Market Presence: Implemented a strategic marketing and branding overhaul, resulting in increased enrolment rates and strengthened partnerships with key industry stakeholders.

E MPLOYMENT HISTORY

Jan 2013 - Dec 2014

AVIATION AUSTRALIA

Brisbane, Queensland

Administration/Reception/Training Support

Aviation Australia is a premier aviation training provider, delivering world-class education in aircraft maintenance, cabin crew training, and aviation management. Committed to excellence, the organisation collaborates with industry leaders to ensure graduates meet global aviation standards. With a strong focus on safety, innovation, and hands-on experience,

RESPONSIBILITIES:

 Managed training schedules, resource allocation and project timelines, ensuring course delivery and efficiency.

 Served as the primary liaison for Qantas and Virgin Australia, maintaining strong partnerships and ensuring alignment with corporate training objectives.

 Coordinated training logistics, equipment scheduling and venue hire, negotiating contracts to optimise resource utilisation.

 Assessed and identified internal and external stakeholders, ensuring collaboration to meet strategic training objectives.

 Partnered with cross-functional teams, aligning expectations to enhance training and improve stakeholder satisfaction.

 Proactively identified and resolved operational challenges that could impact student and client experiences, implementing solutions to improve overall service delivery.

 Oversaw electronic filing systems, updated client records and maintained compliance with documentation standards to streamline administrative processes.

 Assisted with a broad range of administrative functions, ensuring smooth daily operations and organisational efficiency.

 Facilitated online classroom management, supporting students and trainers in virtual and face-to-face learning.

 Delivered a welcoming and professional onboarding experience for new students, ensuring a positive and supportive learning journey.

 Organised incursions, practical assessments, graduation ceremonies and career days, enhancing student engagement and industry exposure.

KEY ACHIEVEMENTS:

 Optimised Training Delivery: Successfully implemented a structured training schedule for key airline partners, leading to improved resource efficiency and student satisfaction.

 Enhanced Stakeholder Collaboration: Strengthened relationships with Qantas and Virgin Australia, improving communication channels and increasing industry engagement in training programs.

EARLIER WORK HISTORY

VOLUNTARY WORK

PROFESSIONAL REFEREES

MATTHEW REINS

linkedin.com/in/matt-reins91324/

As a dedicated and detail-oriented data and reporting specialist, I am eager to contribute to UnitingCare Queensland in the capacity of Senior Report Developer - Power BI, where I can apply my advanced technical acumen and strategic insight to support data-driven healthcare service delivery. I bring a refined capability in designing enterprise-grade dashboards and semantic data models that simplify complexity, elevate data literacy and empower timely, evidence-based decisionmaking. With a strong record of architecting scalable reporting ecosystems across financial institutions, I have consistently translated stakeholder requirements into robust, intuitive reporting solutions. My technical strengths span Power BI, SQL, Tabular Editor, DAX, Power Query and Oracle HFM, combined with the communication dexterity to engage confidently with non-technical users. I am particularly motivated by UnitingCare’s mission to improve lives through integrated care and community outreach. I view this opportunity as a chance to develop reporting assets that not only enhance operational transparency but also contribute to the quality and sustainability of health services that place people at the centre of care.

QUALIFICATIONS & TRAINING

2017 Bachelor of Business - Major of Accountancy & Finance Queensland University of Technology

2012 Chartered Financial Analyst Program CFA Institute

2011 Public Speaking and Leadership Toastmasters International

2009 Certified Practicing Accountant Program CPA Australia

KEY SKILLS & COMPETENCIES

 Power BI Development and Visualisation: Demonstrated expertise in designing high-impact, user-friendly dashboards that transform operational complexity into accessible, actionable insights for clinical and business leaders alike.

 SQL and Data Transformation: Advanced capability in developing optimised SQL queries to extract, cleanse, harmonise and restructure data from distributed sources, enabling integrity in multi-source reporting environments.

 Tabular Editor and Data Modelling: Skilled in building and maintaining enterprise-grade tabular data models incorporating row-level security, relationship design, advanced calculation logic, and DAX-based outputs for scalable applications.

 Stakeholder-Centric Solution Design: Adept at translating stakeholder requirements into sustainable, scalable reporting solutions by integrating business context, data logic, visual clarity, user experience principles, and strategic alignment.

 Dashboard Delivery: Experienced in the full report lifecycle from scoping and technical build to testing, stakeholder walkthroughs, documentation, deployment, post-implementation refinement, and continuous user feedback integration.

 Data Governance and Quality Assurance: Strong grasp of best practices in validation, auditing, version control and pipeline testing to ensure consistency, trustworthiness, compliance, lineage accuracy, and enterprise reporting reliability.

 Row-Level Security Implementation: Proficient in establishing secure, role-based access protocols to safeguard sensitive data while maintaining functionality, flexibility, efficiency, and adherence to governance and access policies.

 Business Process and Service Insights: Skilled in creating analytical tools that support clinical throughput analysis, resource optimisation, capacity planning, compliance monitoring, and hospital operational performance reporting systems.

 Agile Collaboration and Communication: Confident in cross-functional collaboration with IT, data engineers, clinicians and executives to deliver high-impact, fit-for-purpose analytics solutions with shared ownership and agility.

 Documentation and Knowledge Transfer: Experienced in developing clear technical specifications, user guides, training artefacts, solution overviews, and support documentation to enable long-term adoption and maintainability across teams.

 Performance Optimisation and Scalability: Capable of refining report design for responsiveness, query efficiency, user experience, future-proof architecture, and long-term maintainability within large, distributed data environments.

 Ethical Analytics in Healthcare Contexts: Deep appreciation for the sensitive, high-stakes nature of healthcare data, and a commitment to embedding analytics in ways that uphold integrity, privacy, and service quality.

EMPLOYMENT HISTORY

Jan 2023 - Current ANZ

BANK

Brisbane, Queensland

Jan 2024 - Current Manager

Jan 2023 - Jan 2024

RESPONSIBILITIES:

Senior Financial Analyst

• In my dual capacity as Acting Manager and Senior Financial Analyst within the Treasury Performance Management function, I am responsible for leading the design, development, and delivery of forecasting frameworks, executive insights, and performance analytics that support the bank’s capital strategy and profitability objectives. I prepare and present consolidated Balance Sheet forecasts that incorporate key capital, liquidity, and profitability drivers, ensuring alignment with regulatory expectations and strategic direction.

• I manage the end-to-end annual budgeting process and quarterly rolling forecast cycles, collaborating closely with finance business partners and product leads to align assumptions and drivers across business units. I produce and deliver detailed reporting to the Bank Asset and Liability Committee (BALCO), providing senior executives with forward-looking insights and scenario analysis to inform pricing, margin, and funding decisions. I evaluate the financial implications of new business cases and product proposals, ensuring alignment with capital plans, profitability thresholds, and risk appetite.

• Additionally, I lead the preparation of segment performance reports for the Executive Leadership Team and develop data-driven methodologies to support scenario modelling, treasury optimisation strategies and internal pricing mechanisms. In my leadership capacity, I guide and mentor a team of financial analysts, fostering a high-performance culture through structured coaching, peer review, and technical development programs.

KEY ACHIEVEMENTS:

• Spearheaded the development and delivery of a tailored analyst development framework, incorporating bi-weekly coaching, peer review mechanisms, and technical training in TM1 and Power BI. Enabled the promotion of two analysts within 12 months and improved team productivity by 20%, while aligning analytical outputs with executive expectations.

• Successfully managed the entire Treasury forecasting function while simultaneously assuming people leadership responsibilities during a period of organisational transition and resourcing constraints. Balanced regulatory submissions, urgent executive requests, and mentoring responsibilities, earning formal recognition from senior leadership for consistency and resilience under pressure.

• Conceptualised and engineered a comprehensive Treasury Performance Pack integrating over 50 key financial indicators including spread, liquidity, funding, and capital metrics into a centralised Power BI dashboard. Replaced legacy spreadsheet systems, reduced reporting preparation time by 60%, and institutionalised the tool as a key artefact in BALCO and Executive Leadership meetings.

• Uplifted the end-to-end management reporting suite into Oracle HFM and Power BI, enhancing reporting clarity, operational efficiency, and strategic utility for executive stakeholders.

• Collaborated across Risk, Product, and Treasury teams to standardise performance attribution methodologies, align modelling assumptions, and improve cross-functional data integrity across forecast artefacts.

• Delivered critical support in executive-level planning, modelling, and reporting activities that influenced capital allocation and margin preservation strategies across Treasury trading desks.

Sep 2021 - Dec 2022

RESPONSIBILITIES:

GREAT SOUTHERN BANK LTD

Brisbane, Queensland

Senior Balance Sheet Analyst

• As Senior Balance Sheet Analyst, I was responsible for delivering strategic funding, liquidity, and capital insights to support enterprise-level planning and regulatory compliance. I provided detailed balance sheet risk recommendations aligned with market conditions and internal profitability objectives. I prepared in-depth analytical briefings for the Asset and Liability Committee (ALCO), synthesising both internal financial metrics and external economic indicators.

• I worked collaboratively with Market Risk teams and Institutional Banking partners to optimise interest rate risk solutions, ensuring the alignment of pricing and hedging strategies with broader capital efficiency goals. I managed liquidity performance through a Cashflow Forecast model, operating within governance and prudential risk frameworks. My responsibilities extended to managing the fixed-income liquid asset portfolio, striking an optimal balance between diversification, yield, duration, and credit exposure.

• I developed forward-looking methodologies to assess funding strategies using quantitative and qualitative techniques within scenario-based models. I was also accountable for preparing segment performance updates for the Executive Leadership Team, presenting the Annual Funding Strategy to ALCO and the Board, and delivering liquidity stress testing insights in support of APRA regulatory requirements.

KEY ACHIEVEMENTS:

• Designed and implemented a sophisticated revenue attribution framework using scenario-based analysis to align product-level profitability with internal funding and liquidity cost dynamics. Leveraged SQL Server and Python to build an attribution engine that dynamically adjusted for capital consumption, deposit volatility, and duration, leading to improved pricing precision and a 25bps improvement in funding cost recognition across strategic portfolios.

EMPLOYMENT HISTORY

KEY ACHIEVEMENTS:

• Developed Ratings Agency Pack Liquidity Insights that enhanced transparency around the bank’s funding composition, equipping key stakeholders with accurate data for strategic funding decisions.

• Led the financial analytics stream for the integration of ME Bank into BOQ Group, developing advanced Fair Value Adjustment models and NIM decomposition tools. Enabled executive assessment of value realisation, ensured methodological consistency across merged entities, and supported APRA and audit reporting processes critical to postImplemented a Funds Transfer Pricing (FTP) methodology framework that significantly deepened the analytical insight into product-level profitability, enabling more granular pricing decisions and improved capital allocation across the portfolio.

Feb 2019 - Sep 2021 BANK OF QUEENSLAND LTD

Newstead, Queensland

Senior Balance Sheet Analyst

RESPONSIBILITIES:

• As Senior Balance Sheet Analyst, I was responsible for delivering forward-looking insights and advanced analytics to support balance sheet strategy, capital planning, and profitability optimisation. I prepared detailed balance sheet forecasts for senior finance leadership and delivered Net Interest Income (NII) profitability insights for product executives, highlighting variances and underlying drivers.

• I generated Funds Transfer Pricing (FTP) and profitability analyses for ALCO and supported pricing model calibration across business segments. Using TM1 and QRM SSRS, I produced segment and product-level forecast outputs, Return on Equity metrics, and capital attribution dashboards, enabling real-time performance monitoring and strategic reallocation of funding. My role also included preparing Basel III capital insights, statutory NIM reporting, and financial control reconciliations within the FTP framework

• I worked cross-functionally with Finance, Treasury, and Product teams to implement pricing assumptions into commercial decision-making models and to support APRA EFS survey submissions. I assisted in the design and execution of scenariobased financial models and was a key contributor to inorganic growth assessment initiatives and acquisition integration.

KEY ACHIEVEMENTS:

• Supported enterprise-level investment and acquisition decisions by building robust scenario models that evaluated asset quality, ROE, capital impacts, and earnings accretion under varied market assumptions. Collaborated with corporate finance and external advisory teams to refine model inputs and test sensitivities. The resulting analyses were used to develop Board-level business cases and earned commendation from the CFO for clarity and strategic utility.

• Led the financial analytics stream for the integration of ME Bank into the BOQ Group, designing Fair Value Adjustment and Net Interest Margin decomposition models that facilitated reconciliation across two banking entities. Ensured consistency in valuation assumptions and accounting treatments, contributing directly to audit preparedness and APRA merger reporting obligations.

• Developed a Forecast Profitability Scenario Tool to support pricing simulations for deposit products, significantly enhancing efficiency, responsiveness, and decision-making speed across Treasury and Product teams.

• Designed and delivered the Analyst Pack Deposit Insights, improving transparency into the composition and behavioural dynamics of BOQ’s deposit base, which informed product strategy and liquidity planning.

• Produced Retail and Treasury Term Deposit reporting tools that expedited pricing decision cycles and improved visibility for senior stakeholders, resulting in faster response times during periods of market volatility.

• Refined the Long-Term Funding Reporting Suite to enhance analytical depth and visibility across Treasury Centre portfolios, improving data accuracy and supporting more effective funding strategies.

• Built and maintained key workpapers used for NIM performance tracking and Fair Value Adjustment calculations, which played a pivotal role in the financial reconciliation during the ME Bank acquisition process.

• Constructed an ROE-based capital allocation model to assess internal business proposals, facilitating CFO and CRO decision-making during capital forums and enabling reprioritisation toward high-return, low-capital initiatives. The resulting recommendations improved profitability by a forecasted 1.2% above baseline.

REFEREES AVAILABLE ON REQUEST

RUCHI PATHAK

CAREER PROFILE

As a computer savvy, organised and efficient administration professional with considerable training and experience in the health sector, I am actively pursuing a new career opportunity as a Senior Administration Officer with Queensland Health at Royal Brisbane and Women's Hospital with the desire to undertake make a positive impact in the Queensland public service. I have demonstrated a proven track record of accomplishment in the provision of high-level administration and executive support, encompassing diary scheduling and management, including booking of meeting facilities and equipment, meeting coordination, managing reports, correspondence and analysis of financial information. As an experienced Practice Manager, I have managed efficient operations and optimised service delivery, supervised team members and assumed direct accountability for key decision making. I am confident I would make a positive contribution to your team with the capacity to supervise, coordinate and support frontline administration to perform daily activities and rostering requirements for Ward Administration Services and Central Messenger Services.

QUALIFICATIONS & TRAINING

2022 ICH-GCP

2019 Certification in Medical Terminology

2018 Masters of Hospital Administration (Equivalent to Australian Master Degree in AQF)

2015 Bachelor of Dental Surgery (Pre-Dentistry)

KEY SKILLS & COMPETENCIES

Clueo Clinical

Wesley Institute of Training

Sri Dev Suman Uttarakhand University

NIMS Dental College

 Administration: Manage administrative support functions efficiently including record keeping, filing and document preparation.

 Practice Management: Manages and optimises day-to-day operations, meeting service delivery standards and key objectives.

 Team Leadership: Leads, motivates and mentors team members, monitoring team performance and maximising productivity.

 Technology: Proficient using MS Word, Teams, PowerPoint, Excel, OneNote, WebPas, Yammer, health systems and databases.

 Analytical & Research: Well-developed analytical and research skills, with proven expertise in collecting and analysing data.

 Resource Management: Plans and manages financial, physical and human resources within available budgetary constraints.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Patient Service: Provides high quality patient service, handling complex enquiries and optimising the patient experience.

 Policy Development: Reviews and develops policies and procedures, according to identified needs and strategic direction.

 Project Support: Assists in delivering projects and initiatives, ensuring time, cost, quality and requirements are achieved.

 Integrity: Represents the organisation in an honest and professional manner, modelling high standards of ethical behaviour.

 Finance: Adept in financial management, processing of invoices, managing budgets, report writing and financial analysis.

 Communication: Highly developed written and verbal communication skills, articulating key messages clearly and succinctly.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Time Management: Well organised and highly efficient, with the ability to manage tasks, schedules and changing priorities. linkedin.com/in/ruchi-pathak-578048b6/

EMPLOYMENT HISTORY

Jan 2003 - Current QUEENSLAND CORRECTIVE

SERVICES

Hervey Bay, Queensland

Aug 2016 - Current Sentence Planning Coordinator (Substantive), Serious Offenders Unit

May 2006 - Aug 2016

Jan 2004 - May 2006

Jan 2003 - Jan 2004

Sentence Planning Adviser

Procurement Advisor

Bulk Stores Officer

Queensland Corrective Services (QCS) is a vital public safety agency committed to the humane management and rehabilitation of prisoners and offenders across the state. With a focus on lawful detention, evidence-based practices and reducing recidivism, QCS plays a central role in enhancing community safety. The agency operates through a diverse, skilled workforce dedicated to professional integrity, accountability and continuous improvement.

RELIEVING ROLES:

 Advisor Business Services

 Executive Support Officer, General Manager’s Office

 Manager, Sentence Management Services

 Psychological Services Support Officer, Psychological Services Unit

 Assistant Manager Sentence Management Services

 Senior Adviser, Specialist Operations

 Senior Adviser, Sentence Administration

 Senior Case Manager, Hervey Bay Community Corrections

 Probation Services Officer, Hervey Bay Community Corrections

 Intelligence Analyst, Central Region, Community Corrections

Sentence Planning Coordinator (Substantive), Serious Offenders Unit

RESPONSIBILITIES:

 Coordinate complex sentence management functions within custodial centres and hub-based environments, ensuring the lawful detention and progression of prisoners in accordance with legislative, judicial and departmental frameworks.

 Conduct comprehensive prisoner assessments, facilitate offender engagement, and prepare detailed reports to support judicial processes, parole applications, and internal decision-making.

 Supervise and provide operational leadership to multidisciplinary teams, ensuring timely service delivery aligned with statutory obligations, procedural directives, and organisational KPIs.

 Accurately interpret court-issued sentencing documentation and police information to determine custodial timeframes and ensure legal compliance with release and supervision conditions.

 Manage critical administrative processes including sentence commencement and end date entries, remand status updates, bail variations, and discharge documentation across manual and electronic systems.

 Lead the coordination and delivery of parole-related activities including prisoner interviews, high-level suitability assessments, and the preparation of comprehensive submissions for Queensland Parole Board consideration.

 Facilitate and/or chair prisoner panels related to classification, placement, and risk assessment; ensure report accuracy and data integrity to support informed, lawful decision-making.

 Maintain accurate and timely recording of parole decisions and sentence administration actions within IOMS and associated documentation platforms.

 Prepare, dispatch, and explain official correspondence relating to sentence outcomes and parole decisions to prisoners, ensuring transparency, procedural fairness, and comprehension.

 Draft internal and external communications to departmental stakeholders, courts, and oversight bodies regarding sentence administration matters.

 Promote performance excellence and workplace accountability by supervising team performance, contributing to staff development, and ensuring adherence to ethical standards and WHS legislation.

ACHIEVEMENTS:

 Consistently recognised by executive leadership and the Queensland Parole Board Secretariat for exemplary analytical skills, attention to legislative detail, and the production of high-quality parole reports.

 Solely entrusted with the preparation of parole suitability assessments for the highest-risk offender cohort across Queensland, navigating complex legislative considerations and provide evidence-based recommendations.

 Acknowledged for exceptional report writing standards, with outputs routinely referenced as best-practice exemplars during internal quality audits and professional development sessions.

Sentence Planning Adviser

RESPONSIBILITIES:

 Contributed to the operational delivery of Sentence Management Services across both correctional centres and hubbased environments, ensuring the lawful and efficient administration of prisoner sentences in accordance with departmental procedures and legislative frameworks.

 Conducted timely and accurate assessments of newly admitted prisoners, verifying sentencing documentation and judicial instruments to confirm lawful detention and supervision arrangements.

 Maintained strict compliance with established policies and custodial directives by overseeing critical administrative functions, including sentence entry, remand management, and sentence recalculations.

 Demonstrated a sound understanding of the criminal justice system and the statutory provisions underpinning custodial operations, with the ability to interpret complex legal information and translate it into actionable outcomes.

 Applied strong written and verbal communication skills to prepare clear, concise, and compliant documentation, ensuring procedural transparency and supporting judicial and operational decision-making.

 Maintained data integrity within offender management systems, contributing to sentence accuracy and timely service delivery across multiple custodial jurisdictions.

EMPLOYMENT HISTORY

ACHIEVEMENTS:

 Recognised for advanced problem-solving capabilities and resilience in a high-pressure, legislated environment, consistently meeting complex operational challenges with diligence and accuracy.

 Effectively prioritised and coordinated competing demands through strong planning and organisational skills, ensuring all sentencing and administrative actions were delivered within tight procedural deadlines.

 Leveraged advanced interpersonal and negotiation skills to foster productive relationships with internal and external stakeholders, supporting collaborative sentence management and improved custodial outcomes.

Procurement Advisor

RESPONSIBILITIES:

 Oversaw procurement and contract management strategies to ensure alignment with departmental objectives, legislative compliance, and the application of best practice principles across all procurement activities.

 Provided strategic advice and comprehensive reporting to senior leadership on procurement policy implementation, governance frameworks, and the operational impact of major procurement initiatives.

 Established and maintained strong working relationships with internal business units and external suppliers to promote transparent, efficient, and accountable procurement processes.

 Championed procurement's strategic role within the organisation by leading change management efforts and promoting awareness of governance responsibilities across operational units.

 Administered procurement risk management systems to proactively identify, monitor, and mitigate risks, ensuring high standards of probity, audit readiness, and regulatory compliance.

 Maintained critical compliance registers and contributed to the accuracy and currency of procurement content across online platforms, including SharePoint and internal reporting systems.

ACHIEVEMENTS:

 Successfully improved procurement transparency and operational efficiency by standardising governance documentation and contributing to the redesign of internal compliance processes.

 Played a pivotal role in enhancing stakeholder engagement by embedding clear communication protocols and contributing to training initiatives on procurement best practice.

 Recognised for strengthening risk mitigation frameworks through the introduction of improved monitoring tools and more robust reporting procedures, resulting in strengthened audit outcomes.

Bulk Stores Officer

RESPONSIBILITIES:

 Coordinated the receipt, storage, distribution, and inventory management of bulk goods, equipment, and consumables to support custodial centre operations and service continuity.

 Maintained accurate records of stock movements, monitored inventory levels, and initiated replenishment orders in accordance with procurement policies and budgetary controls.

 Conducted regular stocktakes and audits to ensure compliance with financial management regulations, audit standards, and departmental asset management procedures.

 Liaised with internal stakeholders and external suppliers to confirm timely delivery of goods and resolve discrepancies related to quality, quantity, or delivery timelines.

 Ensured secure handling, storage, and tracking of all inventory items, maintaining adherence to workplace health and safety standards and site-specific operational protocols.

 Utilised inventory and asset management systems to update records, generate reports, and maintain traceability of all stock transactions.

ACHIEVEMENTS:

 Streamlined inventory management processes by implementing improved stock tracking methods, reducing waste and ensuring consistent availability of critical operational supplies.

 Commended for maintaining high levels of accuracy and accountability in all stock-related documentation, contributing to successful compliance outcomes in internal audits.

 Contributed to improved operational efficiency by developing proactive stock monitoring routines and fostering effective communication channels with procurement and operational teams.

PREVIOUS EXPERIENCE

Jun 2018 - Nov 2018

Feb 2002 - Jan 2003

FITZROY AUSTRALIA RESOURCES

Coppabella, Queensland

KINGFISHER BAY RESORT & VILLAGE

K’Gari Island

Jun 2000 - Feb 2002 THE ADVENTURE TRAVEL CENTRE

Jan 1999 - May 2000

Hervey Bay

CEDAR CREEK LODGES

Mt Tamborine

Health Safety and Training Officer

Engineering Support Officer

Property Administrator (Supervisor)

Property Administrator

Front Office Manager

PROFESSIONAL DEVELOPMENT

Maybo Australia and New Zealand

Safer De-Escalation

Queensland Corrective Services Academy

Public Entities and the Queensland Human Rights Act 2019

Electronic Monitoring Systems Management

Sentence Management Services

Career Development Program

Sentence Calculations

TAAASS401C - Plan and Organise Assessments

TAAASS402C - Assess Competence

TAAASS401C - Plan and Organise Assessments

Certification Level 3A - Intermediate Procurement Planning

Electronic Monitoring Systems Management

Queensland Corrective Services

ATP013 - Intelligence Awareness

Certification Level 1 - Purchasing Awareness

Mental Health First Aid Australia

Aboriginal and Torres Strait Islander Mental Health First Aid

Human Rights Commission

Introduction to the Queensland Human Rights Act 2019

Morrissey Training

HLTPAT005 - Collect Specimens for Drugs of Abuse Testing

PROFESSIONAL REFEREES

Catherine McKeehan

A/Supervisor

Hervey Bay Community Corrections

 (07) 4197 3300

Lachlan McIntyre

Senior Advisor - Offender Services

Offender Rehabilitation and Management Services

 0407 692 816

Queensland Training and Development

RIIRIS402D - Conduct Risk Management Processes

RIIWHS301D - Conduct Safety and Health Investigations

RIIRIS301D - Apply Risk Management Processes

RIICOM301D - Communicate Information

SIMTARS

RIICOM201D - Communicate in the Workplace

RIIERR205D - Apply Initial Response First Aid

RIIERR302D - Respond to Local Emergencies and Incidents

RIIGOV201D - Comply with Site Work Processes/Procedures

RIIRIS201D - Conduct Local Risk Control

RIIWHS201D - Work Safely and Follow WHS Policies & Procedures

Queensland Parliamentary Education & Training

Parliament and Government Processes

Central Queensland University

Certification Level 3B - Communication and negotiation in purchasing

Certification Level 3C - Intermediate Procurement Contract

Management

Certification Level 2 - Basic purchasing capabilities

GOVERNMENT COVER LETTERS

Attn: Kristie Koch, West Moreton Health

Re: Nurse Navigator - Youth Detention | Job Ad Ref: QLD/WM590573_09

Dear Ms. Koch,

I am writing to express my enthusiastic interest in the Nurse Navigator - Youth Detention position at West Moreton Health as recently advertised. With a robust foundation in nursing and demonstrated experience in infection control, crisis management and patient-centered care, coupled with proven proficiency in delivering primary health services within detention centers and corrections facilities, I am confident in my ability to make a significant contribution to your esteemed team.

I am particularly drawn to this role due to my profound passion for supporting youth in challenging circumstances. I believe in cultivating an environment that not only promotes health and well-being but also addresses the distinctive psychosocial challenges faced by young individuals in detention. My approach prioritises the establishment of trust and rapport with patients, thereby fostering their engagement in their own care. I am deeply committed to delivering high-quality care, especially to vulnerable populations. I am experienced as a Clinical Nurse at the Alice Springs Correctional Centre and as a Registered Nurse at the Immigration Detention Centre at Scherger RAAF Base in Weipa. Furthermore in my work at Alice Springs, I delivered primary healthcare services, conducted comprehensive health assessments and managed complex health issues, including mental health and chronic conditions, while ensuring the safety and well-being of inmates. During my tenure at the Immigration Detention Centre, I applied advanced assessment skills to triage detainee medical needs and prioritise care, ensuring timely interventions. I effectively coordinated care with multidisciplinary teams while maintaining security protocols. My commitment to improving health outcomes was evident through my active participation in risk management initiatives and quality improvement projects, enhancing service delivery in both correctional and detention settings.

I am highly experienced in applying effective contemporary clinical knowledge and clinical management skills in the management of nursing care. In my nursing experience spanning two decades, I have applied contemporary clinical knowledge and management skills to ensure the highest standards of patient care. My approach is rooted in evidence-based practices, which I stay updated on through continuous professional development, including attending workshops, reading current research, and participating in multidisciplinary team discussions. For example, while managing the care of patients with complex co-morbidities during my clinical rotations, I applied contemporary guidelines for chronic disease management, including diabetes and cardiovascular conditions, to develop individualised care plans. I collaborated with the healthcare team to ensure seamless patient transitions across care settings, addressing both acute and long-term needs. My interventions improved patient outcomes, evidenced by faster recovery times and increased patient satisfaction.

I have also demonstrated clinical management skills through my ability to prioritise and delegate tasks effectively within the nursing team. For instance, in a high-acuity setting, I managed patient admissions and discharges efficiently while ensuring ongoing care for existing patients. I am skilled in supervising and supporting less experienced staff and students, ensuring they adhere to best practices and maintain patient safety. Moreover, I have experience in managing patient care through the use of contemporary tools and technology. For instance, I am proficient in electronic health records (EHR) systems, which I utilise to monitor patient progress, document care, and communicate effectively with the multidisciplinary team. I ensure that clinic al documentation is accurate, timely, and in line with professional and legal requirements. My focus on patient-centered care, along with my ability to manage clinical workflows, enables me to deliver high-quality nursing care that meets the evolving needs of the healthcare system.

Demonstrating the ability to build and maintain strong relationships, I demonstrate strong leadership with the ability to develop strong teams across the health landscape within a framework of open communication. Throughout my career in nursing, I have placed a strong emphasis on building and maintaining effective relationships across multidisciplinary teams, patients, and their families. During my time as a Clinical Support Educator at KCI Medical (Kinetic Concepts Inc.), I developed strong professional relationships and worked collaboratively with a wide range of clinicians, nurses, and healthcare professionals. My role focused on providing clinical education and support for the Vacuum-Assisted Closure (V.A.C.) negative pressure wound therapy system across a large geographical territory from North Brisbane to Rockhampton. In this role, I had the opportunity to collaborate closely with Surgeons, hospital-based nurses, and Community Nurses to ensure the optimal use of the V.A.C. system in wound care management. By engaging these diverse stakeholders, I created a cohesive network of professionals focused on improving patient outcomes. Open communication was a key aspect of this collaboration, as I routinely liaised with clinicians to discuss treatment plans, share best practices, and provide real-time support. Additionally, I facilitated training sessions tailored to different learning needs and environments, delivering structured education programs, hands-on product training, and interactive in-service presentations. These educational forums fostered strong team development by ensuring that healthcare professionals felt confident and competent in using the V.A.C. system. By taking a collaborative and communicative approach, I was able to build trust, establish rapport, and create a supportive learning environment.

A particular highlight of my time in this role was the ability to connect hospital and community-based healthcare teams. I worked with acute care and community nurses to ensure continuity of care for patients transitioning between these environments, which required strong coordination and communication between teams. This collaborative approach ensured that patients received seamless wound care, regardless of where they were in their treatment journey. I demonstrated my ability to not only build strong working relationships but also to develop and strengthen teams across the health landscape. My approach to open, transparent communication allowed for the effective exchange of ideas and strategies, leading to improved patient care outcomes and enhanced professional relationships within the healthcare community.

I am both dedicated and highly experienced in delivering clinical services collaboratively integrating the broader multidisciplinary health care team across the system in delivering high quality, patient centred care. In 2020, I secured a Nurse Navigator shadowing position at Ipswich Hospital, where I applied the Nurse Navigator Model of Care to manage complex cases. A particularly challenging case involved an African refugee patient who spoke no English, and whose language lacked a written component, posing significant health literacy barriers. Despite booked interpreters, she missed multiple Gynaecology OPD appointments. I was tasked to navigate the system to optimise health outcomes and provide a truly patient-centered experience. Using a Biopsychosocial Model of Care and evidence-based tools, I identified her clinical needs and formulated a holistic care plan that addressed her physical, psychological and sociocultural factors. Recognising the language barrier, I contacted her GP and discovered the unique challenges with her language. The interpreter, the only one in Australia fluent in her language, had missed several appointments due to scheduling issues. Investigating further, I uncovered a system fault in the OPD's interpreter booking process, which I rectified by directly coordinating with the interpreter to ensure availability. Identifying such systems anomalies and addressing them is a core part of the Nurse Navigator role. Additionally, after learning that the patient felt culturally unsafe with a male interpreter, I arranged for a female nurse chaperone. This solution allowed the patient to attend the appointment and fully comprehend the information provided. This experience demonstrated my ability to integrate multidisciplinary teams, collaborate openly, and resolve complex challenges, ensuring high-quality, patientcentered care across the health system.

As a Registered Nurse, I have consistently demonstrated contemporary clinical expertise by employing evidence-based strategies to inform my decision-making and enhance the quality of care provided. This commitment to patient-centered care is reflected in my ability to assess complex clinical situations, develop individualised care plans, and collaborate effectively with multidisciplinary teams to ensure comprehensive and compassionate care. As a Clinical Nurse at Alice Springs Correctional Centre, I faced a critical emergency when inmates set fire to a cell block. The situation was chaotic, with multiple injured prisoners and limited resources, as I was the sole nurse on site. My primary responsibility was to ensure the safety and well-being of the inmates while providing immediate and effective nursing care to those injured in the fire. I needed to manage the emergency response independently and establish a structured approach to triage and treatment. I quickly assessed the situation, prioritising care for the most severely injured inmates. Drawing on evidence-based practices, I set up a makeshift triage system to evaluate and categorise injuries based on severity. I administered first aid, including treatment for burns and smoke inhalation, while coordinating with correctional officers and fire personnel to ensure an organised response. I also communicated with external healthcare teams to facilitate the transfer of critically injured inmates for advanced care. The prompt and structured response I implemented minimised the chaos and ensured that all injured inmates received timely care. Following the incident, I provided compassionate support and post-incident care, addressing both physical injuries and psychological impacts. My efforts contributed to the development of improved emergency response protocols for the facility, enhancing the overall preparedness of the nursing team for future incidents. This experience underscored my commitment to evidence-based practices and reinforced the importance of effective communication and leadership in delivering highquality, patient-centered care in challenging environments.

In the dynamic landscape of healthcare, my capacity to work autonomously has been essential for delivering high-quality, patient-centered care. My experience has honed my capacity to exercise independent professional judgment, allowing me to navigate complex clinical situations effectively. I have consistently demonstrated this skill by employing critical thinking and problem-solving strategies to assess patients' needs, prioritise interventions, and implement appropriate care plans. During my tenure as a Registered Nurse at the Immigration Detention Centre on Scherger RAAF Base, I was responsible for providing primary health care to a culturally diverse population of detainees. The environment was challenging, with limited resources and a range of health concerns that required immediate attention. My primary task was to deliver high-quality, patientcentered care autonomously, conducting thorough health assessments, triaging medical needs, and prioritising timely interventions for detainees while ensuring compliance with healthcare standards. I employed advanced assessment skills to evaluate the health conditions of detainees.

Utilising critical thinking, I developed individualised patient care plans that addressed both immediate and long-term health needs. When faced with acute medical situations, I responded quickly and effectively, coordinating care without direct supervision. I also identified areas for quality improvement and contributed to risk management initiatives to enhance service delivery. Additionally, I provided health education and preventive care information to detainees, ensuring they understood their health conditions and treatment plans. My ability to work autonomously resulted in timely and effective interventions that significantly improved the mental and physical well-being of detainees. I successfully navigated the complexities of delivering healthcare in a detention setting, contributing to better health outcomes and maintaining professional standards of care. My efforts not only ensured that detainees received appropriate medical attention but also fostered a supportive environment that promoted their overall health and well-being.

Find attached my résumé with referees for your consideration. I would be grateful for the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to the possibility of contributing to West Moreton Health's mission of providing exceptional care to the youth in our community.

Warm regards,

Katie Bartholomew

J ADE CHURCHLEY

29 March 2024

Attn: Talent Acquisition Group

Re: Case Manager

Job Ref No: QLD/495559/23

Dear Sir/Madam,

With a Bachelor of Criminology and Criminal Justice under my belt and current hands-on experience at Queensland Corrective Services, I am enthusiastic about advancing my career within the organisation as a Case Manager, as recently advertised. This opportunity holds immense promise for me to actively contribute to community betterment by leveraging my ability to adeptly navigate policy and procedural frameworks in the realm of day-to-day offender management practices.

My academic background has equipped me with a comprehensive understanding of criminological theories and legal principles, providing me with a solid foundation to analyse and address complex issues within the criminal justice system. Moreover, my time spent at Queensland Corrective Services has afforded me invaluable insights into the practical aspects of offender management, enabling me to develop a nuanced approach to rehabilitation and risk management.

I am enthusiastic about the opportunity to contribute meaningfully to Queensland Corrective Services as a Case Manager. With a strong commitment to community safety, I am confident in my ability to play a pivotal role in ensuring the adherence to reporting requirements and conditions of community-based orders. Additionally, I am adept at providing rehabilitative support to supervised individuals, with a focus on reducing the risk of reoffending and enhancing community safety. Moreover, the Case Manager position resonates deeply with my desire to drive positive change within our community. I am well-equipped to engage with individuals from diverse backgrounds, approaching each interaction with empathy and respect. By fostering a supportive environment, I aim to facilitate successful rehabilitation and the seamless reintegration of individuals into society.

I comprehend that the essence of the role revolves around prioritising community safety through adept interviewing techniques to swiftly identify, respond to, and effectively manage any potential risks. I have developed the capacity to handle the fast-paced nature, complexity, and multitasking demands inherent in day-to-day offender management practices. Additionally, I possess the ability to effectively navigate policy and procedural frameworks to ensure adherence and application in my work.

To support productive working relationships, I prioritise fostering open communication, mutual respect, and collaboration among team members. I believe in actively listening to my colleagues, valuing their diverse perspectives, and resolving conflicts constructively to create an environment where everyone feels empowered to contribute their best work. Additionally, I promote transparency, provide constructive feedback, and recognise each other's contributions to cultivate a culture of trust and accountability, essential for achieving our shared goals and driving organisational success. In my current position as an Administrative Officer at Queensland Corrective Services, I play a pivotal role in assisting colleagues with various administrative tasks and provide support in navigating office communication technology, encompassing photocopiers, printers, and computers. Moreover, I consistently receive positive feedback for my assistance, underscoring my effectiveness in facilitating smooth operations within the office environment.

I am deeply committed to upholding the highest standards of personal drive and integrity in all aspects of my professional endeavours. My personal drive is fuelled by a relentless pursuit of growth and improvement. I am not content with mediocrity and am constantly seeking new challenges and opportunities to push myself beyond my comfort zone. I approach every task with enthusiasm, dedication, and a willingness to go above and beyond to achieve my goals. Furthermore, I believe in leading by example and inspiring others to strive for excellence. I am proactive in seeking feedback and constructive criticism, using it as fuel for personal and professional development. I embrace challenges as opportunities for growth and am resilient in the face of adversity. Overall, my unwavering commitment to personal drive and integrity sets the foundation for my success and enables me to make meaningful contributions in both my professional and personal life.

I have showcased my aptitude for acquiring new knowledge and skills, consistently delivering results within structured environments. I actively seek opportunities for personal and professional growth through agile learning practices. Currently, I am in the final year of pursuing a Bachelor of Criminology and Criminal Justice, complemented by my successful completion of a range of qualifications including Diplomas in Crime and Justice Studies, Criminal Psychology, Criminology & Profiling, and Forensic Science, along with a Certificate IV in Crime and Justice Studies and a Certificate II in Health Support Services. Additionally, I contributed as a voluntary Academic Event Coordinator for the Criminology Student Society at Griffith University, concurrently with my Bachelor's studies.

Throughout my career, I have dedicated myself to mastering the art of communication with influence. This proficiency extends beyond simply conveying information; it encompasses the ability to craft compelling narratives, articulate complex ideas in a clear and persuasive manner, and engage stakeholders at all levels. I understand the importance of tailoring my communication style to resonate with different audiences, whether it's presenting to executives, collaborating with colleagues, or engaging with clients. Through effective storytelling, data-driven insights, and confident delivery, I aim to not only convey messages but also inspire action and drive meaningful outcomes. In my current position at QCS, I handle reception duties with utmost diligence and professionalism. This includes adeptly managing general enquiries, guiding visitors to their destinations, meticulously screening incoming telephone calls, and skilfully redirecting enquiries as necessary.

I have cultivated highly developed written communication skills, enabling me to produce a wide range of documentation. My ability to express facts clearly and concisely ensures that information is presented professionally to the targeted audience. I excel in preparing well-structured written material that is easily comprehensible to the intended audience, adeptly adjusting the tone, content, and style as needed. My written skills can be evidenced in my current work at QCS where I prepare memorandums, reports, and correspondence to a high standard, ensuring the utmost confidentiality of all handled documentation. As a custodian of confidential files, I recognise the critical importance of safeguarding sensitive information entrusted to me. I am committed to maintaining the highest standards of confidentiality in the handling, storage, and transmission of confidential files.

I am deeply committed to fostering equity and diversity in all aspects of my work and interactions. I believe in creating an inclusive environment where individuals from diverse backgrounds feel valued, respected, and empowered to contribute their unique perspectives and talents. I actively promote equity and diversity by advocating for fair and unbiased practices in recruitment, hiring, promotion, and retention. I strive to ensure that opportunities for advancement are accessible to all individuals, regardless of race, ethnicity, gender, sexual orientation, disability, age, or other characteristics. I actively seek to understand and address barriers to equity and diversity within the organisation, including systemic inequalities and unconscious bias. Through ongoing education, training, and dialogue, I work to create awareness and promote understanding of the importance of diversity and inclusion. I am committed to providing support and resources to individuals from underrepresented groups, including mentors hip, professional development opportunities, and access to networks and support systems.

Consistently achieving results is a hallmark of my approach, underpinned by a relentless commitment to excellence and a focus on measurable outcomes. By setting clear objectives, devising strategic plans, and leveraging resources effectively, I drive projects forward to successful completion. Through proactive problem-solving and adaptability in the face of challenges, I ensure that goals are not only met but often surpassed. My track record speaks volumes about my ability to deliver tangible results, making a significant impact on organisational success. In my current role at QCS, I have achieved exceptional results including: exhibiting outstanding communication prowess, effortlessly nurturing strong relationships; demonstrating organisational and administrative skills, managing deadlines and navigating multiple competing priorities; collaborating seamlessly within a team environment, offering valuable support to fellow team members at a high standard; excelling under pressure, efficiently managing numerous priorities in a bustling environment consistently booked to full capacity.

I am dedicated to upholding the mission of QCS, which is to provide safe, modern, and responsive correctional services aimed at rehabilitating prisoners and offenders while preventing crime to ensure the safety of Queensland communities. Acting with unwavering integrity, I consistently advocate for the highest standards of ethical and professional conduct, actively contributing to productivity with a conscientious approach and a relentless dedication to meeting objectives. Through collaborative efforts with both internal and external stakeholders, I have proactively contributed to process improvement initiatives, effectively building trust and leveraging my communication skills to influence positive outcomes.

I am eager to seize this opportunity to contribute my skills and expertise towards the noble cause upheld by Queensland Corrective Services. I am committed to making a tangible difference in the lives of those under our care, and I am excited about the prospect of further discussing how I can be an asset to your team. Thank you for considering my application. I look forward to the possibility of contributing to the impactful work undertaken at Queensland Corrective Services.

Yours sincerely,

Jade Churchley

30 November 2023

Attn: Robert Rowe, Team Leader

Re: Senior ICT Technical Officer, Infrastructure Services | Job Ref: QLD/328054/19

Dear Robert,

A tertiary qualified, results-driven and accomplished ICT professional with a high level of expertise in supporting high performing teams, managing projects and resources with sound problem solving skills, I write with interest to be considered for the above position with the Department of Housing and Public Works in the Technology Services Group as advertised on www.smartjobs.qld.gov.au.

Throughout my career over the past eleven years in the Queensland Government, I have gained extensive ICT training, knowledge and experience which can be demonstrated in my current role as ICT Technical Officer - Technology Services Group and previously as Desktop Support/Account Provisioning Officer with the Department of Housing and Public Works and previously as Desktop Support Officer and Helpdesk Support Officer with Queensland Shared Service Agency. As a dedicated and innovative public service professional, I am excited to undertake this exciting new opportunity as Senior ICT Technical Officer, Infrastructure Services with the desire to progress my career with the Department whilst continuing to make a valuable to the Technology Services Group whilst using my leadership skills and performing more complex tasks. I am confident I possess all the required skills and experience to successfully perform all position duties and responsibilities with the proven ability to work in a team of ICT technical specialists in the Technology Services Group. Moreover I possess I believe my ability to implement, maintain and support of a large and complex network environment would be well utilised with a high level of expertise in managing the installation, maintenance and support of the HPW ICT environment and systems by applying an advanced knowledge and technical skills in numerous technologies.

Actively participating in the design of new solutions and new ways of working, I am highly motivated and innovative with a flexible approach, open mind and consider the ideas of thoughts when devising workable solutions. Demonstrating courage in making decisions, even when under pressure, I share and seek creative ideas, suggestions and data to inform the delivery of services, whilst challenging the status quo by asking questions to bridge information gaps and clearly define new opportunities. Throughout my tenure working within the Server Team as an ICT Technical Officer, I have used my initiative to help improve our work practices by developing tools to assist and automate several repetitive tasks. This has been initiated to not only reduce the time it takes for a server team member to perform a task but to also allow a request/incident to be resolved in a faster manner. For example, on one occasion I wrote a small PowerShell/VB.NET program to unlock a file. Prior to the development of the tool, the server team member would need to determine what file server the locked file was stored on, log onto that server then manually search through the thousands of open files on that server to unlock the specified file. After my actions, by using the program the server team member browses to the DFS path within the program, selects the locked file and clicks a button to check if the file is still locked. The program then shows you what server the file is stored on, who has a file lock on the file and provides the ability to then unlock the file through the program itself. As a result, it allows server team members to effectively resolve these types of requests/incidents much more efficiently.

As an articulate, confident and highly experienced communicator, I accurately present information with a high level of proficiency both orally and in writing, translating complex information coherently and concisely for a range of audiences. Communicating meaningfully with internal and external stakeholders, I represent the work area professionally and with diplomacy whilst tactfully articulating organisational vision and requirements. I have demonstrated excellent interpersonal skills, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner whilst performing my functions. I possess highly developed written communication skills with the ability to produce a diverse array of business documentation across a variety of styles as appropriate including reports, minutes, agendas, manuals, newsletters and web content with the capacity to express ideas, concepts and facts clearly and concisely with information presented professionally to the targeted audience.

In my current position within the server team, I regularly liaise with stakeholders to achieve desired outcomes and meet their expectations of the service we provide. On one occasion, I was assigned a task to configure an external FTP service for the vendor GraceRecords so they could upload their digitised PDF files to our FTP server and the business could access these uploaded files on an internal file share on a daily basis. During this process, I negotiated verbally not only with GraceRecords but also the business. During the negotiation process, I utilised an influential approach and confidentiality proposed that I would create an automated PowerShell script to transfer data uploaded to the FTP server by GraceRecords to a newly provisioned ePlan file server at midnight every night. This entailed GraceRecords’s agreement that their daily file uploads would be completed by no later than 5pm each day so that the business would have their data on the new server on a consistent basis ready for them each morning. I received some concerns from the business regarding the overwriting of files with the same name, hence I proposed that to mitigate this concern I could amend the PowerShell script to avoid overwriting files with the same name and instead append a “NEW” to differentiate the files. Positive outcomes were achieved as the business was pleased with this proposal and this is what has been implemented since that time.

In my current and previous positions, I have developed, nurtured and sustained productive internal and external working relationships relevant to business area, anticipating and ensuring responsiveness to stakeholder needs whilst promoting a positive culture of teamwork and co-operation. My key strengths include building trusting relationships, maintaining cultural sensitivity and building a positive rapport with a diverse workforce in multicultural settings. In recent months in the Technology Services Group, we faced an ongoing problem where there were inconsistencies in NTP time retrieval across the server fleet. I worked diligently with a server team member to share knowledge and ideas to establish a plan to resolve the NTP inconsistencies. My part in this plan, we included the development of a PowerShell script that would poll every server in the DPWSERVICES and HOUSING domains to retrieve their NTP configurations and their times in comparison to the times on our PCs. This assisted in determining servers that needed to have their NTP configurations changed and identified servers that were out of sync by more than three seconds. After informing my colleague of these findings, he was then able to amend the NTP configurations so they were consistent across all servers.

Whilst mentoring and supporting colleagues in the Technology Services Group, I provide direction and feedback whilst motivating, influencing and engaging team members in the achievement of team goals, sharing my knowledge and experience. Furthermore, I inspire curiosity and passion for life-long learning by actively seeking feedback, setting development objectives and communicating openly about experiences, building confidence and trust as a senior team member who respects and prioritises people’s wellbeing. Moreover, I champion the development of innovative strategy through the integration of diverse voices and perspectives. Recently I was assigned the task to rebuild all new SCCM Distribution Points (DPs) across QLD which occurred due to all regional offices getting new "upgraded" Riverbeds installed. Our current SCCM DPs prior to this time were based on Windows Server 2012 R2 Standard, hence I instead I used Windows Server 2016, thoroughly tested this with the SCCM Technicians before continuing with the remainder of the rollout. During this process, I completely rewrote our existing SCCM DP build process documentation to reflect the new procedure I put in place to build 2016 based DPs successfully. To simply this process further, I wrote a PowerShell script to automate approx 80% of the SCCM DP build process. I then advised fellow colleagues of the new process and provided a demonstration of the new build process.

I conducted research on Microsoft Azure backup methodology's to assess if we could improve our backup methods During my research, I identified our current method of "Azure VM snapshot" backups for Azure based file servers that had disk reduplication enabled was insufficient. Unfortunately using this method of backups for these file servers with duplication enabled was not supported my Microsoft, therefore I performed some test restorations of files from the current backup method and received an error message that the file could not be restored. This meant we were unable to provide a file/folder restoration service for our clients that used these file servers to store their business related data. I conducted additional research and found that backups of file servers with disk deduplication enabled was instead supported by Microsoft Azure Recovery Services (MARS) agent based backup. This backup method un-deduplicated (rehydrated) the data before it was uploaded it to the Azure recovery vault. I built a test server with disk deduplication enabled and tested backing up approx 10Gb of deduped data, then performed a restore from this backup and all data was successfully recovered. In this instance, I was able to successfully backup/restore data from a server with disk deduplication enabled. I then advised my Team Leader/Manager of my research and they agreed I could rollout this new backup method for our remaining Azure based file servers. Following the implementation our current backup retention for these servers now matches the retention in place for other backups we have of servers using different backup technologies. I received commendations for my actions.

Displaying rigour in analysing information relevant to tasks and showing sound judgement, I am able to identify the underlying cause of systemic and organisational issues through considered analysis of data, patterns and insights. Moreover I role model courage in making decisions and provide frank and fearless advice even in ambiguous situations, in the absence of complete information I was recently assigned a change request to resolve the ongoing issues the Server team has had utilizing WinRM to manage th e server fleet. A particular issue was the inability to use WinRM against non-domain (Workgroup) servers in the DMZ. Due to the inability to use Kerberos authentication between domain joined servers/computers for standard WinRM 5985 commands, I needed to determine another method where we could still leverage WinRM for these Workgroup DMZ servers. After undertaking extensive research, trial and error, I managed to get WinRM working on these servers by using TLS certificate authentication over HTTPS 5986. To achieve success, the client server/computer and Workgroup DMZ server had to have HPW PKI issued certificates installed, WinRM commands had to be amended to use HTTPS 5986 instead of the default 5985 and the DMZ server itself needed to have a WinRM HTTPS listener enabled on port 5986. I documented this entire end-to-end process, configuration and made it available to the server team.

Technology savvy, I possess advanced specialist knowledge and skills with the diligence and discipline which enables me to maintain a high standard of performance in my day-to-day tasks. When working within the server team it is important to recognise specialist expertise and collaborate with and engage other teams that possess this expertise to resolve complex problems that cannot be resolved by only the server team. We recently rebuilt the ESXi hosts on all Riverbeds across the state which was required in order to reset the SSH root password. Upon identifying major inconsistencies in the current “known” password which was working on some ESXi hosts but not others, we had to engage the Networks team for advice and work together on a plan to resolve these inconsistencies. The outcome of this collaboration was that a plan was devised to reset the SSH root passwords with minimal impact on the Riverbeds and their associated functions and the SCCM Distribution Points were also deployed on these Riverbeds. By utilising this plan, I was able to successfully rebuild the ESXi hosts and reset the SSH root passwords on all Riverbeds within two business days.

Find attached my résumé which details my skills, experience and accomplishments I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability. Feel welcome to contact me should you have any questions.

Yours sincerely,

Shaun Lawson

GOVERNMENT SELECTION CRITERIA & STATEMENTS

STATEMENT

Possessing an extensive foundation in procurement, contract management and strategic project leadership, I bring a highly results-oriented approach to the role of Senior Procurement Officer within the Covert & Specialist Operations Group at the Queensland Police Service. My proven expertise in navigating complex, high-stakes procurement initiatives, coupled with a comprehensive understanding of Queensland Government procurement frameworks and SAP proficiency, uniquely positions me to drive exceptional value, compliance and operational rigor. I am deeply motivated to advance the strategic objectives of CSOG by delivering expert, high-level guidance, ensuring robust financial stewardship and cultivating collaborative, trust-based relationships with stakeholders across the organisation.

Leads Strategically: In my role as General Manager at Victory No.8 Ltd, I demonstrated strategic leadership by aligning procurement operations with the company’s evolving long-term goals. One of my core initiatives was the development and implementation of a strategic sourcing plan across multiple business units, which not only elevated supplier performance but also ensured consistent product quality. This forward-looking approach required me to anticipate demand trends and proactively adapt our procurement strategies, stabilising stock levels and enhancing our agility in responding to market fluctuations. By collaborating closely with cross-functional teams, I streamlined procurement workflows, resulting in a 15% improvement in product margins and strengthening our capacity to meet dynamic market demands. My role further involved conducting in-depth analyses to guide inventory decisions, balancing both immediate and long-term needs. Using data-driven insights, I refined contract negotiations, optimised supplier relationships, and bolstered supply chain resilience. This strategic foresight and critical thinking were equally vital in highly regulated environments, such as my work with Public Safety & Defence Consultancy, where I adapted procurement strategies to meet stringent compliance requirements. These experiences underscore my ability to lead strategically, balancing big-picture vision with precise operational management to achieve sustainable growth and success, an approach I am keen to bring to the Senior Procurement Officer role.

Stimulates Ideas and Innovation: Throughout my career, I have consistently pursued innovative strategies to elevate procurement practices and drive operational efficiency. As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I recognised the need to enhance accuracy and speed in inventory management, leading me to introduce QR-coding for serialised items. This initiative transformed our tracking system, reducing transfer times significantly and encouraging the team to embrace technology-driven improvements. By fostering a collaborative environment, I encouraged team members to contribute ideas during the transition, reinforcing a culture of creativity and continuous enhancement. At Victory No.8 Ltd, I spearheaded the redesign of procurement workflows, leveraging data-driven insights to pinpoint areas for optimisation. Actively gathering feedback from various departments and stakeholders, I refined these workflows to boost supplier performance and fortify our supply chain. This collaborative, feedback-driven approach not only empowered team innovation but also strengthened our adaptability to market shifts, reinforcing our competitive position. My commitment to cultivating an environment that values ideas and fresh approaches has consistently led to forward-looking solutions that align with and advance organisational goals, a focus I am eager to bring to the Senior Procurement Officer role.

Leads Change in Complex Environments: In my role as General Manager at Victory No.8 Ltd, I led significant changes to our procurement and supply chain operations amidst the complex challenges of national fuel shortages and civil unrest. These unpredictable external factors required quick adaptation and decisive action to maintain our supply chain’s integrity and meet demand without compromising quality or performance standards. I championed these changes by implementing a Central Distribution Centre (CDC) to streamline distribution to retail sites, which proved critical in navigating the fluctuating market conditions. By communicating with clarity and optimism, I kept the team focused on core objectives and inspired confidence during uncertain times. Similarly, at Fone Haus Pty Ltd, I managed a large-scale transition from air to sea freight, reducing freight costs by over 20% while maintaining on-time delivery performance. This shift required meticulous planning and coordination across departments and external partners to avoid disruptions. I anticipated potential challenges and proactively addressed them by establishing contingency plans, ensuring transparency, and keeping the team motivated and aligned with our operational goals. My ability to lead these complex changes with focus and positivity has been essential in achieving organisational objectives, optimising costs, and sustaining team morale, even under challenging conditions.

Makes Insightful Decisions: As Managing Director at Public Safety & Defence Consultancy, I regularly made high-stakes decisions that demanded both ethical discernment and a comprehensive understanding of complex regulatory frameworks. One significant example involved submitting a tender for a government contract, where I needed to balance competitive pricing with stringent public safety standards. I conducted an in-depth analysis of our product offerings, ensuring full regulatory compliance without compromising on quality or safety. This strategic approach enabled us to progress to the final stages of the tender, bolstering our reputation as a reliable provider in a highly regulated sector. During my tenure at Victory No.8 Ltd, I encountered supply chain disruptions due to national fuel shortages. Rather than opting for a short-term solution that could compromise supplier relationships or inventory stability, I took a strategic, long-term approach. I chose to negotiate with alternative suppliers and diversify procurement sources, requiring upfront investment but ultimately securing a more resilient supply chain. This decision not only mitigated future risks but also reinforced our commitment to ethical practices and operational stability. Across these roles, my ability to consider both immediate and broader organizational factors has allowed me to make insightful, courageous decisions that balance current needs with sustainable, ethical standards, a quality I look forward to bringing to the Senior Procurement Officer role.

Develops and Mobilises Talent: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I prioritised nurturing and mobilising the diverse strengths within my team to create a collaborative, high-performing culture. Recognising the varied skills and expertise across the team, I implemented a structured development program featuring targeted training and cross-functional skill-building sessions. By aligning individual strengths with specific operational roles, we enhanced efficiency and minimised errors, achieving

an impressive order accuracy rate of 99.9%. Additionally, I established mentorship opportunities, pairing experienced staff with newer team members to foster knowledge-sharing and elevate team capabilities. This approach not only mobilised individual talents but also significantly boosted engagement and morale, as team members felt valued and that their skills were being utilised effectively. As a result, we saw a 20% reduction in turnover, underscoring the impact of a supportive culture focused on individual growth. In every role, I prioritise understanding team dynamics, identifying unique skills, and creating tailored development pathways that support both individual advancement and team performance. This commitment to talent development has been essential to achieving operational success and building cohesive, capable teams ready to meet organisational goals, a focus I am eager to bring to the Senior Procurement Officer role.

Builds Enduring Relationships: As General Manager at Victory No.8 Ltd, I prioritised the development of strong, enduring relationships with internal stakeholders and external suppliers to advance our strategic objectives. By fostering open communication and establishing consistent touchpoints with vendors, I built collaborative partnerships that enabled us to effectively manage challenges such as market price fluctuations and supply chain disruptions. These trusted relationships were instrumental in securing favourable terms and ensuring product quality, ultimately boosting product margins by over 15%. Within the organisation, I implemented a customer-centric approach by actively engaging with operations and sales teams to understand their specific needs and goals. This cross-functional collaboration streamlined procurement processes and optimised workflows, creating a positive, cohesive work environment where team members felt valued and aligned with the company's mission. My commitment to trust-based, collaborative relationships has consistently driven positive outcomes, from establishing reliable supplier partnerships to enhancing internal cooperation, which in turn contributed to operational excellence and longterm stability. This relationship-centered approach is one I am excited to bring to the Senior Procurement Officer role, supporting the Queensland Police Service’s objectives.

Inspires Others: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I prioritised fostering a unified sense of purpose by clearly communicating our operational objectives and illustrating how each team member’s contributions were integral to our success. Amid rapid growth, I presented a forward-looking vision for an expanded warehouse system, encouraging team involvement in planning sessions to instill a sense of ownership in the process. This approach generated high engagement, with team members actively suggesting workflow and layout enhancements. By aligning the team under a cohesive vision and acknowledging individual contributions, I bolstered morale and secured strong buy-in for new initiatives. This collaborative, purpose-driven environment contributed to a 99.9% order accuracy rate, reduced dispatch variances, and led to a 20% decrease in turnover, as team members felt genuinely valued and connected to broader organisational goals. My ability to inspire by articulating vision and fostering engagement has been central to achieving high standards and continuous improvement, a quality I am eager to bring to the Senior Procurement Officer role.

Drives Accountability and Outcomes: As Managing Director at Public Safety & Defence Consultancy, I placed a premium on accountability and high-quality outcomes, essential to maintaining our reputation within highly regulated sectors. I established rigorous tracking and reporting frameworks to ensure transparency at every stage of procurement and fulfillment, alongside clear performance metrics to keep the team consistently aligned with stringent client standards, even under challenging deadlines. Leading several high-stakes tenders for government contracts, I implemented strict due diligence and ethical practices across each phase, fostering an environment of integrity and precision. Through open, continuous communication with stakeholders, I provided regular progress updates and flagged potential challenges, which strengthened trust and transparency. This focus on accountability directly advanced our tenders to final stages, solidifying our credibility in the public safety sector. My steadfast commitment to accountability, professionalism, and aligned goals has consistently driven successful outcomes, a standard I am eager to uphold in the Senior Procurement Officer role to deliver exceptional results.

Fosters Healthy and Inclusive Workplaces: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I championed a workplace culture centered on health, safety, and inclusivity, recognising that a supportive environment is crucial to both employee wellbeing and productivity. I introduced regular safety training sessions and weekly inspections, fostering a proactive safety culture where team members felt empowered to report hazards and contribute to a secure work environment. Additionally, I prioritised inclusivity by actively encouraging a diverse team dynamic and ensuring that all voices were valued in team discussions. By promoting flexible work arrangements to accommodate individual needs, I enhanced job satisfaction and work-life balance, which significantly boosted team morale and engagement. My commitment to cultivating a healthy, inclusive workplace yielded tangible improvements in overall performance, an ethos I am eager to bring to the Senior Procurement Officer role, creating a collaborative environment where all team members can excel.

Pursues Continuous Growth: I have embraced continuous growth by actively seeking opportunities to expand my skills and adapt to industry advancements, particularly in procurement and supply chain management. As General Manager at Victory No.8 Ltd, I pursued training in data analytics and ERP systems, which allowed me to implement more sophisticated procurement strategies that optimised inventory levels and improved cost efficiency. This commitment to skill development enhanced our operations, enabling me to make data-driven decisions that aligned with long-term business goals. This training refined my ability to handle complex, rapidly changing environments, helping me lead my team through challenging situations with greater resilience and flexibility. I am also highly self-aware and regularly reflect on my leadership approach to identify areas for improvement. In order to expand my skills and knowledge, I am planning to undertake a professional development course in agile project management.

Demonstrates Sound Governance: As Managing Director at Public Safety & Defence Consultancy, I upheld stringent governance frameworks to ensure full compliance and proactive risk mitigation across all procurement and operational functions. Operating within tightly regulated industries, I developed and enforced Standard Operating Procedures (SOPs) for procurement, inventory management and supplier selection, critical for maintaining contractual obligations with government and defence clients. For government tenders, I implemented a multi-tier review system to ensure regulatory adherence and uncompromising quality, which bolstered our reputation for precision and reliability under rigorous evaluations. Furthermore, I conducted regular risk assessments and maintained a risk management register, enabling us to foresee and address potential threats, from supply chain volatility to compliance risks. This dedication to robust governance is a fundamental aspect of my professional ethos, one I am eager to contribute to the Senior Procurement Officer role.

STATEMENT

Chief Officer | Queensland Police Service | Job Ad Ref: QLD/520389/23

Applicant: Tom Swindells  tomswindells@bigpond.com | Closing Date: 3 November, 11:59pm

Demonstrating accountability for the execution of results through professionalism, persistence and transparency as a high performing leader within community-focused law enforcement and emergency services organisations, I am confident that my skills and experience would be well utilised as a Chief Officer at the Queensland Police Service. Successfully optimising and developing capability to deliver volunteer led services, I have successfully planned, coordinated and led emergency and disaster related capability to ensure community safety with the NSW State Emergency Service and NSW Police Service. In addition to my extensive experience in the public service, I have completed various qualifications including Graduate Diploma of Crisis Leadership, Graduate Diploma of Strategic Leadership, Advanced Diploma of Government (Emergency Services), Advanced Diploma of Public Safety (Management) and various other training.

Communicating with influence, I have provided high-quality, expert advice and strategic direction to drive organisational vision and operations through the delivery of high level strategy, policy, reform and program advice to deliver departmental objectives. During my tenure at The NSW State Emergency Service, I was advised of the upcoming development of a North Eastern Zone Capability Plan in line with principles of North Eastern Zone Business Plan and NSW SES Strategic Plan, in order to inform current and future capability required to meet operational needs within the zone. In my capacity as the Zone Commander of the newly formed Zone Lead and task Operations Team and Matrix Teams, I was tasked to contribute to overall information gathering and analysis to create strategic direction of zone through capability plan within set timeframes.

Determined to achieve objectives, I utilised my leadership skills to coach and mentor new team members on requirements and thought processes whilst clearly explaining the importance of the plan. I provided clear direction and a framework including parameters of requirements and created strong working relationships within the newly formed team to achieve clearly defined goals. Maintaining a solution-focused approach, I resolved conflict that arose between teams on work priorities and maintained a high level of focus to achieve objectives within designated timeframes. Under my leadership and direction, excellent outcomes were achieved as I successfully introduced a robust Zone Capability Plan, outlining current and future needs to meet operational requirements within the North Eastern Zone. The plan effectively met the needs of North Eastern Zone and delivered on objectives. Furthermore, I established a high performing and engaged team, whilst developing and leading a positive culture of working as one group, despite matrix reporting lines.

Demonstrating strong leadership skills, I am experienced in managing, coaching, mentoring and training high performing teams, building organisational capability through the development of high-performance teams, whilst planning and delivering effective outcomes and service wide programs. Whilst leading and developing teams, I provide direction and feedback whilst motivating and engaging team members in the achievement of team objectives. It was determined that Local Flood Plans for the North Eastern Zone were non-compliant upon the outset of a newly formed zone with minimum staff and leadership to complete this work. NSW State Emergency Service are the lead and responsible for the creation and maintenance of Local Flood Plans within each Local Government Area for the State of New South Wales working closely with Local Emergency Management Committees and other key external stakeholders. Local Flood Plans included three Volumes and guides on planning, preparedness and response for flooding events. During this time, I was tasked to build high performing Planning Team with strong leadership and clear direction to ensure compliance in all three Volumes of Local Flood Plans within North Eastern Zone in set timeframes. I led and coordinated the recruitment of vacant positions and formed a new team of suitable persons to complete this significant work. Moreover, I met with the Planning Coordinator and set objectives to meet desired outcomes. I then engaged with stakeholders including Local and Region Committees, providing clear direction and timeframes. Throughout the process, I monitored progress and ensured each plan was completed and tabled at relevant LEMC and endorsed. I worked in close collaboration with Planning Coordinator and team member to develop high performing culture, ensuring key objectives were met with regular check-ins As a result, we are on target to achieve compliance in all three Volumes of Local Flood Plans by 31 December 2023. This has been a rewarding yet large volume of work, completed by a newly formed team that I guided and supported The completion of this work will see North Eastern Zone better prepared through this planning work for response and recovery in operational events.

As an emergency services leader, I have exercised broad external influence to drive strategy and optimise the development of capability and capacity to deliver volunteer led services, including significant preparation and responses during Disaster and Emergency Management events. On March 18, 2021, the NSW East Coast experienced extreme rainfall along with significant rainfall in many other parts of the State. This led to widespread flooding in NSW affecting regions from the Queensland border through to Sydney metropolitan area, parts of the South Coast and multiple locations in inland NSW. Flood warnings covered an area affecting six million people and 25,500 residents were subject to evacuation orders, with twenty-three communities left isolated. The final flood warnings were not lifted until early June 2021. NSW SES received over 14,500 requests for assistance and there were two flood related fatalities. Other agencies involved included NSW Police Force, Fire and Rescue NSW, Ambulance NSW, Volunteer Rescue Association, Marine Rescue NSW, Surf Lifesaving NSW and The Australian Defence Force (ADF). Reporting directly to the NSW SES State Duty Commander, I performed the role as Operations Commander and Incident Controller with 100% accountability for the event in the Metro Zone. My ability to lead and coordinate large teams to drive the strategic direction of operational response was well utilised and achieved positive outcomes for the community. My capabilities in emergency response management to drive innovative and contemporary solutions that supports the service quality to our communities were used. I represented NSW SES in media appearances such as TV, social media and radio to ensure communities were kept updated on the situation and prewarned of the oncoming severe weather. I effectively led a multi-agency Incident Management Team (IMT), liaising and engaging with various agencies such as RFS, NSW Fire and Rescue, NSW Police, Interstate SES Agencies and Australian Defence Force (ADF).

I worked for NSW Police for eighteen years and draw upon my established relationships and networks during events to obtain required the support and trust of other agencies to ensure the response to community is effective and efficient. I utilised data provided from the Bureau of Meteorology and analysis of daily briefing reports from State Operation Centre to guide decision making. Furthermore, I undertook extensive stakeholder management, consulting with Local MP’s, local councillors, members of community groups to ensure they understood the SES response and collaborated closely with them to meet their needs.

Demonstrating expertise in planning and developing, I have effectively developed and prioritised organisational plans, policy and risk management activities to ensure that the organisation designs, implements and delivers outcomes consistent with Government policies and directives. In my work as Zone Commander with the NSW SES, I have undertaken extensive work and ensured all Volume 1 flood plans are up-to-date for the Metro Zone whilst in command and now for North Eastern Zone which covers the North Coast of New South Wales. During operational periods, I have facilitated daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. I have represented NSW SES at key stakeholder meetings with senior management of other emergency service organisations and Local and State government officials. On many occasions, I have represented the senior leadership team of the NSW SES including the Commissioner at live press conferences and other media events during times of intense operational periods. I have recently appeared on behalf of the NSW SES Commissioner at the Senate Select Committee for Australian Disaster Resilience and have been responsible for Interagency Coordination and liaison with numerous stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police, Government officials and Local Community leaders.

In my work at NSW SES, I was tasked to assist communities along Georges River to understand flood risks working on the ‘before it will happen again campaign.’ This entailed working with locals to stress the need for people who live and work in the area to be aware of their flood risks. Running since June 2021, the campaign advocates for communities along the Georges River to understand their risks and make the necessary steps to be prepared. To help drive the message further, NSW SES, with support from its Principal Partner NRMA Insurance, produced a series of videos with local volunteers and community members sharing their experiences of floods and stressing the need for others to be flood aware. Commissioner Carlene York said the videos are aimed at connecting communities with real experiences and their local NSW SES volunteers. We also developed FloodSafe tips in 25 different languages to ensure we are reaching everyone. As the Zone Commander for Metropolitan Sydney, I advised stakeholders that while communities living along the river may have experienced minor flooding previously, floods can potentially get much worse as floods can vary and that’s why it is important community members know their risks no matter the size of flood. To help us better understand what communities know about floods, I called upon people living in the area to complete our online survey.

Engendering a culture of accountability and transparency, I am adept in leading, managing and maintaining the delivery of systems to ensure a robust governance management framework, including corporate, risk management, contractual, budgeting and reporting frameworks. In my work as a Zone Planning Coordinator, I have undertaken extensive work and ensured all plans are up-to-date for the Metro Zone, facilitating daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. Moreover, I represented Commissioner Carlene York at a live press conference for the State Emergency Operation Centre (SEOC). Communicating with influence, I was assigned to undertake Interagency Coordination and liaise with stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police. The Hawkesbury-Nepean River is complex with bottlenecks, therefore evacuations need to be staged and timed for safe evacuation. I was accountable for overseeing paperwork for these orders to ensure they had the correct information and sign off prior to the issuing of orders. The Federal Member for the Hornsby area tried to board one of our boats while we were still responding to requests for help, hence I calmly spent 45 minutes explaining to him why this was not able to occur at this time as community safety was the priority. As a compassionate leader, I recognise when team members are fatigued and put steps in place to ensure they gain a sufficient break. I executive sound fatigue management by ensuring we have sufficient team members rostered so everyone can take time off. I recently implemented rotating out with the Deputy Zone Commander to ensure that we both get rest days.

Driving a culture of collaboration, I identify critical relationships, developing and maintaining strategic partnerships with key government and agency stakeholders. In current work at NSW State Emergency Service, I have developed strong working relationships with key stakeholders in the Northern Rivers upon creation of the North Eastern Zone As Commander of North Eastern Zone, I have been required to establish relationships with local government and communities’ key stakeholders. Northern Rivers has been subject to significant flooding in recent years and the need to build strong relationships is critical. To achieve desired outcomes and collaborate with others, I have facilitated a series of one-on-one meetings with key stakeholders including State and Federal Members and have arranged and led a Community Forum for an introduction and to listen to the needs and concerns of the local community. Additionally, I represented NSW State Emergency Service at Local and Regional Committees with other Emergency Service Agencies, building working relationships and establishing trust in our agency in these areas. As a result of my diligence and initiative, I was able to identify and develop strong relationships with key stakeholders as the Local Representative for NSW State Emergency Service.

Demonstrating Public Service professionalism and accountability as an experienced public service professional, I have represented the NSW State Emergency Service and NSW Police Service at numerous high level internal and external meetings and forums. I represented the NSW State Emergency Service Commissioner at a Senate Select Committee for Australian Disaster Resilience, appearing before the Senate Select Committee and representing our agency professionally. I prepared for this appearance, I ensured my knowledge of all policies, strategies and work were broad and up-to-date in order to answer questions as presented in a high pressure environment As a result, I attended and represented the NSW State Emergency Service professionally and answered all questions without referring any to questions on notice. Due to time constraints some additional questions on notice provided upon conclusion. I received praise from the Commissioner and other members of the senior leadership team for my performance at this level in representing the agency professionally.

The opportunity to contribute as a Chief Officer at the Queensland Police Service would be the realisation of a long standing goal which I embrace with enthusiasm. I am committed to providing strategic leadership, direction, advice and management of the SES to achieve organisational outcomes, sustained volunteerism and capability service delivery through the delivery of programs and plans to deliver an effective Disaster and Emergency Services Agency.

S TATEMENT

I am highly enthusiastic about applying for the position of Administration Officer with the Queensland Police Service, specifically within the Homicide Group. As an individual who thrives on organisation and meticulous attention to detail, I find great satisfaction in being an integral part of a team. My passion lies in embracing varied tasks and contributing to a dynamic workplace environment. With a proven track record of exceptional organisational skills and efficiency, I am confident in my ability to offer specialist investigative and intelligence support to regional police across Queensland. My experience has equipped me with the skills necessary to manage complex tasks effectively and to support the crucial operations of the Homicide Group. I am particularly drawn to this role because of its unique combination of requiring strong analytical skills, the ability to handle sensitive information with discretion, and a commitment to supporting the community through meticulous and thorough investigative support. My dedication to these principles, along with my ability to work collaboratively within diverse teams, positions me as an ideal candidate for this role.

As Assistant Store Manager, I have honed my ability to efficiently undertake the recording, indexing, archiving, and distribution of correspondence, all while actively contributing to the enhancement of administrative systems and processes. A critical aspect of my role involves handling client inquiries with a high degree of professionalism and precision, particularly through email communications. A vivid illustration of this skill set in action occurred when I received an email from a client seeking information on a specific product. Recognising the importance of prompt and clear communication, I immediately set out to craft a response that was not only courteous but also rich in detail, ensuring the client's request was addressed with the utmost clarity and professionalism. Acknowledging the value of thorough documentation for continuous service improvement, I meticulously recorded this interaction in my daybook. This practice of creating a comprehensive paper trail is a cornerstone of my approach to client correspondence, facilitating efficient follow-up procedures and enhancing overall customer service quality. Following the successful resolution of the client's query, I proceeded to systematically file the email exchange and any relevant documents under the client’s account within our shared email system. This methodical organisation ensures that all pertinent information regarding the client's request and the actions taken in response is easily accessible to all authorised team members. The implementation of this systematic approach has had a tangible impact on both customer satisfaction and operational efficiency within our store. It has empowered team members to swiftly access detailed records of past interactions, tracing back to the inception of each client's account. This streamlined process has not only elevated the level of service we provide to our clients but has also reduced the time taken to resolve future inquiries. We have fostered a more engaging and positive experience for our clients, underscoring the effectiveness of our customer service strategy and my role within it.

My proficiency extends deeply into the realms of data management, particularly in the adept use of a variety of computer systems for data input, retrieval, word processing, and the meticulous upkeep of registers. In the dynamic environment of our workplace, the effective management of diverse data inputs into our sophisticated computer systems is pivotal. It underpins not only our operational efficiency but also our steadfast compliance with regulatory standards. These vital data inputs encompass a wide array of activities, from order entries and customer quotations to cyclic stock takes, which are indispensable for conducting thorough internal audits. A cornerstone of our internal data strategy involves the centralisation of this vast information within our internal database, transforming it into an invaluable resource for future reference and analytical endeavours. As part of my routine weekly duties, I am entrusted with the responsibility of performing two cyclic stock takes in a specifically assigned area of the store. This task is integral, serving a twofold purpose: it ensures the effective management of our stock levels and upholds the integrity and reliability of our database/register. To accomplish these objectives, I engage our advanced computer systems with precision and diligence. I am meticulous in inputting and reconciling data to guarantee its accuracy and completeness. Following these procedures, I compile and meticulously file comprehensive reports that detail the findings of the stock takes. Utilising the capabilities of our computer systems, I conduct these cyclic stock takes with a high degree of efficiency. This process includes the systematic updating of our database with the latest stock count data and the reconciliation of any discrepancies that arise. Upon completing each stock take, I generate detailed reports that encapsulate the findings. These reports are then filed with meticulous care, in accordance with our stringent archival protocols. We maintain physical copies of these reports securely stored in our office archive, alongside digitally scanned copies in our shared database. This diligent approach to data entry, filing, and database maintenance has been instrumental in our company's achievement of a flawless record in both internal and external audits. Our unwavering commitment to the organisation and accuracy of our database significantly eases the audit process. Auditors are able to quickly access necessary information, ensuring that our audits proceed without a hitch. This efficiency consistently results in a 100% success rate in audits, a testament to our dedication to operational excellence and strict adherence to regulatory compliance. Through these practices, I contribute significantly to maintaining the high standards of data management that are critical to our company’s success and reputation.

My proficiency in crafting and refining various forms of communication plays a pivotal role in the execution of my responsibilities as Assistant Store Manager. This skill set is especially crucial when it comes to the preparation and development of detailed correspondence and comprehensive reports, which serve as the backbone of effective organisational communication and strategy execution. Within my ambit of responsibilities, I actively manage and optimise both internal and external communication channels. This dual approach ensures seamless coordination and the efficient dissemination of information across all levels of the organisation. On the internal front, I meticulously craft and dispatch emails to maintain a continuous flow of critical information among team members. These communications cover a wide array of essential topics, from project progress updates and stock level adjustments to customer insights, forthcoming meetings, and schedules for internal audits. Externally, my role involves the equally important task of liaising with shareholders, interfacing with other departments within the organisation, and engaging with our valued customers.

By ensuring a consistent stream of clear and professional correspondence with these stakeholders, I help forge a transparent operational environment. This transparency is instrumental in keeping everyone attuned to the organisation's objectives and progress. My approach to fulfilling these communication responsibilities is both strategic and detail-oriented. I ensure that internal emails not only update the team on the latest project statuses and operational metrics but also reinforce our collective objectives. Similarly, my communications with external stakeholders, including shareholders, other departments, and customers, are crafted to embody the utmost clarity and professionalism. This not only maintains the integrity of our brand but also encourages open lines of communication, inviting feedback and queries that can be addressed promptly. The positive outcomes of this proactive communication strategy are manifold. Internally, it fosters an environment ripe for collaboration and operational efficiency, ensuring all team members are on the same page. Externally, it reinforces our commitment to transparency and accountability with stakeholders, thereby nurturing trust and fostering stronger relationships. Moreover, my active participation in generating quotes, tenders, and contracts, along with the diligent updating, filing, and dissemination of reports, streamlines our business processes. This comprehensive approach not only facilitates smoother operations but also bolsters informed decision-making throughout the organisation. In essence, my skill in managing and optimising communication channels contributes significantly to the fabric of our organisation's culture, driving transparency, efficiency, and collaborative success. This foundation of clear and consistent communication is crucial for the fluid operation of our business and the achievement of our strategic goals. As a seasoned professional in customer service, I take great pride in handling telephone inquiries with adeptness and managing front counter duties with a keen sense of hospitality where it’s applicable. Within my dynamic role, I am frequently the first point of interaction for our customers, whether they step into our store or reach out over the phone. This pivotal position allows me the unique opportunity to mould their initial impression of our services, a responsibility I undertake with both seriousness and enthusiasm.

Leveraging my extensive experience and deep-seated knowledge in customer service, I am committed to ensuring that every customer interaction is not just positive but memorable. My approach is to welcome each customer with warmth and attentiveness, creating an inviting atmosphere that sets the tone for their entire experience. Whether it's through a friendly greeting as they walk through the door or a courteous response over the phone, I ensure that every customer feels valued from the outset. In the course of our interactions, I am meticulous in taking notes, particularly for those with specific orders or requests, to ensure no detail is overlooked. My goal is to adeptly handle their inquiries, or seamlessly guide them through their in-store journey, from the moment they enter until their transaction is complete. This involves not just answering questions, but also actively listening to their needs and providing thoughtful solutions or recommendations. Adhering strictly to the company’s protocols, I also provide daily updates to customers regarding the status of their orders, in alignment with our "Sunset Clause." This policy mandates end-of-day email updates for ongoing orders, a practice that underlines our commitment to transparency and regular communication. Through this conscientious approach, I not only keep our customers informed but also build their trust in our ability to manage their expectations effectively.By delivering consistently outstanding customer service experiences, I play a crucial role in nurturing positive relationships with our clientele. This strategy has proven instrumental in elevating customer satisfaction levels and has significantly bolstered our store's reputation as a bastion of reliability and customer-centricity. My dedication to excellence in customer service is not just about resolving issues or completing sales; it's about creating a welcoming environment where customers feel understood, appreciated, and eager to return.

I possess a high level of proficiency in financial management, including the meticulous processing of expenditures and vouchers, maintaining accurate financial records, and performing thorough reconciliations of source documents against financial reports. Each day at work begins with a critical task: completing the banking for the previous day's sales. This involves creating an Excel sheet, as required by our credit department, and completing two separate documentation processes on our computer software, establishing a trail that is essential for audits and requires daily submission. Following this, I transition to the task of invoice matching for incoming goods, a vital morning routine. Invoices arrive either via email or physically with the goods. Upon their arrival, and after the goods are booked in, I diligently process these invoices using our computer software. This process involves ensuring that the prices we're charged align with those we charge out, a step critical for both financial accuracy and transparency. Our audits, conducted annually, necessitate that these documents are meticulously filed in our archive room as well as within our shared document library. This systematic organisation is paramount for maintaining order and accessibility. Should discrepancies arise, where the numbers do not align, a prompt follow-up with our suppliers is initiated to identify and rectify any issues. This vigilant approach to managing discrepancies not only resolves immediate problems but also contributes to the integrity of our financial practices. Moreover, the daily booking of our stock is an essential practice that safeguards our net investment. It ensures that our stock levels are accurately reflected in our software, a fundamental component of our inventory management strategy. This meticulous attention to detail in tracking and reconciling financial transactions underpins the financial health of our organisation, guaranteeing that our financial records are both transparent and robust. Through these practices, I contribute to the operational excellence of our team, ensuring financial accuracy and operational efficiency are maintained at the highest standard.

I possess a refined ability to compile budgetary reports, monthly and quarterly returns, and manage rostering as needed. In our regular monthly staff and shareholder meetings, I am responsible for preparing comprehensive documents that provide a clear overview of our financial performance in relation to the forecasted figures for that month. Utilising our advanced software, I am adept at generating detailed analyses of major accounts and their expenditures. Annually, I produce the “Statement of Operations,” a crucial document that tracks all our expenses and aids in forecasting for the forthcoming year. These discussions, informed by the documents I prepare, facilitate informed and strategic decision-making.

My proficiency extends to conducting audits and managing risk in relation to human resource practices. In my workplace, audits are a constant and consistent presence, ranging from daily forklift inspections to the ongoing updates of our chemical register, which includes all cleaning supplies. External audits, coordinated annually by our head office, ensure adherence to protocols. I also play a key role in our monthly training sessions on internal work practices, emphasising safety as a paramount concern, and I am responsible for tracking and obtaining signatures from all staff members. Furthermore, I have extensive experience in maintaining and managing store inventory and equipment. As part of our routine, daily checks on forklifts and other work equipment are performed and documented thoroughly. I ensure all relevant documents are filed within our shared document library, streamlining the audit process and contributing to our successful compliance. Store management is efficiently handled through our system of cyclic counts, which are meticulously recorded to ensure accurate stock identification and inventory control.

STATEMENT

Possessing an extensive foundation in procurement, contract management and strategic project leadership, I bring a highly results-oriented approach to the role of Senior Procurement Officer within the Covert & Specialist Operations Group at the Queensland Police Service. My proven expertise in navigating complex, high-stakes procurement initiatives, coupled with a comprehensive understanding of Queensland Government procurement frameworks and SAP proficiency, uniquely positions me to drive exceptional value, compliance and operational rigor. I am deeply motivated to advance the strategic objectives of CSOG by delivering expert, high-level guidance, ensuring robust financial stewardship and cultivating collaborative, trust-based relationships with stakeholders across the organisation.

Leads Strategically: In my role as General Manager at Victory No.8 Ltd, I demonstrated strategic leadership by aligning procurement operations with the company’s evolving long-term goals. One of my core initiatives was the development and implementation of a strategic sourcing plan across multiple business units, which not only elevated supplier performance but also ensured consistent product quality. This forward-looking approach required me to anticipate demand trends and proactively adapt our procurement strategies, stabilising stock levels and enhancing our agility in responding to market fluctuations. By collaborating closely with cross-functional teams, I streamlined procurement workflows, resulting in a 15% improvement in product margins and strengthening our capacity to meet dynamic market demands. My role further involved conducting in-depth analyses to guide inventory decisions, balancing both immediate and long-term needs. Using data-driven insights, I refined contract negotiations, optimised supplier relationships, and bolstered supply chain resilience. This strategic foresight and critical thinking were equally vital in highly regulated environments, such as my work with Public Safety & Defence Consultancy, where I adapted procurement strategies to meet stringent compliance requirements. These experiences underscore my ability to lead strategically, balancing big-picture vision with precise operational management to achieve sustainable growth and success, an approach I am keen to bring to the Senior Procurement Officer role.

Stimulates Ideas and Innovation: Throughout my career, I have consistently pursued innovative strategies to elevate procurement practices and drive operational efficiency. As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I recognised the need to enhance accuracy and speed in inventory management, leading me to introduce QR-coding for serialised items. This initiative transformed our tracking system, reducing transfer times significantly and encouraging the team to embrace technology-driven improvements. By fostering a collaborative environment, I encouraged team members to contribute ideas during the transition, reinforcing a culture of creativity and continuous enhancement. At Victory No.8 Ltd, I spearheaded the redesign of procurement workflows, leveraging data-driven insights to pinpoint areas for optimisation. Actively gathering feedback from various departments and stakeholders, I refined these workflows to boost supplier performance and fortify our supply chain. This collaborative, feedback-driven approach not only empowered team innovation but also strengthened our adaptability to market shifts, reinforcing our competitive position. My commitment to cultivating an environment that values ideas and fresh approaches has consistently led to forward-looking solutions that align with and advance organisational goals, a focus I am eager to bring to the Senior Procurement Officer role.

Leads Change in Complex Environments: In my role as General Manager at Victory No.8 Ltd, I led significant changes to our procurement and supply chain operations amidst the complex challenges of national fuel shortages and civil unrest. These unpredictable external factors required quick adaptation and decisive action to maintain our supply chain’s integrity and meet demand without compromising quality or performance standards. I championed these changes by implementing a Central Distribution Centre (CDC) to streamline distribution to retail sites, which proved critical in navigating the fluctuating market conditions. By communicating with clarity and optimism, I kept the team focused on core objectives and inspired confidence during uncertain times. Similarly, at Fone Haus Pty Ltd, I managed a large-scale transition from air to sea freight, reducing freight costs by over 20% while maintaining on-time delivery performance. This shift required meticulous planning and coordination across departments and external partners to avoid disruptions. I anticipated potential challenges and proactively addressed them by establishing contingency plans, ensuring transparency, and keeping the team motivated and aligned with our operational goals. My ability to lead these complex changes with focus and positivity has been essential in achieving organisational objectives, optimising costs, and sustaining team morale, even under challenging conditions.

Makes Insightful Decisions: As Managing Director at Public Safety & Defence Consultancy, I regularly made high-stakes decisions that demanded both ethical discernment and a comprehensive understanding of complex regulatory frameworks. One significant example involved submitting a tender for a government contract, where I needed to balance competitive pricing with stringent public safety standards. I conducted an in-depth analysis of our product offerings, ensuring full regulatory compliance without compromising on quality or safety. This strategic approach enabled us to progress to the final stages of the tender, bolstering our reputation as a reliable provider in a highly regulated sector. During my tenure at Victory No.8 Ltd, I encountered supply chain disruptions due to national fuel shortages. Rather than opting for a short-term solution that could compromise supplier relationships or inventory stability, I took a strategic, long-term approach. I chose to negotiate with alternative suppliers and diversify procurement sources, requiring upfront investment but ultimately securing a more resilient supply chain. This decision not only mitigated future risks but also reinforced our commitment to ethical practices and operational stability. Across these roles, my ability to consider both immediate and broader organizational factors has allowed me to make insightful, courageous decisions that balance current needs with sustainable, ethical standards, a quality I look forward to bringing to the Senior Procurement Officer role.

Develops and Mobilises Talent: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I prioritised nurturing and mobilising the diverse strengths within my team to create a collaborative, high-performing culture. Recognising the varied skills and expertise across the team, I implemented a structured development program featuring targeted training and cross-functional skill-building sessions. By aligning individual strengths with specific operational roles, we enhanced efficiency and minimised errors, achieving

an impressive order accuracy rate of 99.9%. Additionally, I established mentorship opportunities, pairing experienced staff with newer team members to foster knowledge-sharing and elevate team capabilities. This approach not only mobilised individual talents but also significantly boosted engagement and morale, as team members felt valued and that their skills were being utilised effectively. As a result, we saw a 20% reduction in turnover, underscoring the impact of a supportive culture focused on individual growth. In every role, I prioritise understanding team dynamics, identifying unique skills, and creating tailored development pathways that support both individual advancement and team performance. This commitment to talent development has been essential to achieving operational success and building cohesive, capable teams ready to meet organisational goals, a focus I am eager to bring to the Senior Procurement Officer role.

Builds Enduring Relationships: As General Manager at Victory No.8 Ltd, I prioritised the development of strong, enduring relationships with internal stakeholders and external suppliers to advance our strategic objectives. By fostering open communication and establishing consistent touchpoints with vendors, I built collaborative partnerships that enabled us to effectively manage challenges such as market price fluctuations and supply chain disruptions. These trusted relationships were instrumental in securing favourable terms and ensuring product quality, ultimately boosting product margins by over 15%. Within the organisation, I implemented a customer-centric approach by actively engaging with operations and sales teams to understand their specific needs and goals. This cross-functional collaboration streamlined procurement processes and optimised workflows, creating a positive, cohesive work environment where team members felt valued and aligned with the company's mission. My commitment to trust-based, collaborative relationships has consistently driven positive outcomes, from establishing reliable supplier partnerships to enhancing internal cooperation, which in turn contributed to operational excellence and longterm stability. This relationship-centered approach is one I am excited to bring to the Senior Procurement Officer role, supporting the Queensland Police Service’s objectives.

Inspires Others: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I prioritised fostering a unified sense of purpose by clearly communicating our operational objectives and illustrating how each team member’s contributions were integral to our success. Amid rapid growth, I presented a forward-looking vision for an expanded warehouse system, encouraging team involvement in planning sessions to instill a sense of ownership in the process. This approach generated high engagement, with team members actively suggesting workflow and layout enhancements. By aligning the team under a cohesive vision and acknowledging individual contributions, I bolstered morale and secured strong buy-in for new initiatives. This collaborative, purpose-driven environment contributed to a 99.9% order accuracy rate, reduced dispatch variances, and led to a 20% decrease in turnover, as team members felt genuinely valued and connected to broader organisational goals. My ability to inspire by articulating vision and fostering engagement has been central to achieving high standards and continuous improvement, a quality I am eager to bring to the Senior Procurement Officer role.

Drives Accountability and Outcomes: As Managing Director at Public Safety & Defence Consultancy, I placed a premium on accountability and high-quality outcomes, essential to maintaining our reputation within highly regulated sectors. I established rigorous tracking and reporting frameworks to ensure transparency at every stage of procurement and fulfillment, alongside clear performance metrics to keep the team consistently aligned with stringent client standards, even under challenging deadlines. Leading several high-stakes tenders for government contracts, I implemented strict due diligence and ethical practices across each phase, fostering an environment of integrity and precision. Through open, continuous communication with stakeholders, I provided regular progress updates and flagged potential challenges, which strengthened trust and transparency. This focus on accountability directly advanced our tenders to final stages, solidifying our credibility in the public safety sector. My steadfast commitment to accountability, professionalism, and aligned goals has consistently driven successful outcomes, a standard I am eager to uphold in the Senior Procurement Officer role to deliver exceptional results.

Fosters Healthy and Inclusive Workplaces: As Warehouse and Logistics Manager at Fone Haus Pty Ltd, I championed a workplace culture centered on health, safety, and inclusivity, recognising that a supportive environment is crucial to both employee wellbeing and productivity. I introduced regular safety training sessions and weekly inspections, fostering a proactive safety culture where team members felt empowered to report hazards and contribute to a secure work environment. Additionally, I prioritised inclusivity by actively encouraging a diverse team dynamic and ensuring that all voices were valued in team discussions. By promoting flexible work arrangements to accommodate individual needs, I enhanced job satisfaction and work-life balance, which significantly boosted team morale and engagement. My commitment to cultivating a healthy, inclusive workplace yielded tangible improvements in overall performance, an ethos I am eager to bring to the Senior Procurement Officer role, creating a collaborative environment where all team members can excel.

Pursues Continuous Growth: I have embraced continuous growth by actively seeking opportunities to expand my skills and adapt to industry advancements, particularly in procurement and supply chain management. As General Manager at Victory No.8 Ltd, I pursued training in data analytics and ERP systems, which allowed me to implement more sophisticated procurement strategies that optimised inventory levels and improved cost efficiency. This commitment to skill development enhanced our operations, enabling me to make data-driven decisions that aligned with long-term business goals. This training refined my ability to handle complex, rapidly changing environments, helping me lead my team through challenging situations with greater resilience and flexibility. I am also highly self-aware and regularly reflect on my leadership approach to identify areas for improvement. In order to expand my skills and knowledge, I am planning to undertake a professional development course in agile project management.

Demonstrates Sound Governance: As Managing Director at Public Safety & Defence Consultancy, I upheld stringent governance frameworks to ensure full compliance and proactive risk mitigation across all procurement and operational functions. Operating within tightly regulated industries, I developed and enforced Standard Operating Procedures (SOPs) for procurement, inventory management and supplier selection, critical for maintaining contractual obligations with government and defence clients. For government tenders, I implemented a multi-tier review system to ensure regulatory adherence and uncompromising quality, which bolstered our reputation for precision and reliability under rigorous evaluations. Furthermore, I conducted regular risk assessments and maintained a risk management register, enabling us to foresee and address potential threats, from supply chain volatility to compliance risks. This dedication to robust governance is a fundamental aspect of my professional ethos, one I am eager to contribute to the Senior Procurement Officer role.

STATEMENT

Manager, Primary Care Strategic Policy | Job Ad Ref: QLD/CPSS638432 | Queensland Health

As an accomplished strategic leader with extensive experience in mental health, service design, policy reform and cross-sector program development, I am eager to contribute as Manager within the Mental Health Alcohol and Other Drugs Strategy and Planning Branch at Queensland Health. I bring a track record of leading high-impact initiatives across non-profit and Aboriginal community-controlled settings. Throughout my career, I have championed system improvements through evidence-informed planning, co-design and community-led innovation. I remain committed to advancing equitable, culturally safe, and responsive health outcomes for Queensland’s diverse communities.

I bring deep knowledge of mental health and alcohol and other drugs (MHAOD) policy frameworks, underpinned by lived leadership in implementing community-based supports tailored to vulnerable populations. I have also demonstrated the ability to rapidly acquire and apply critical insights in dynamic and disaster-impacted contexts. As Senior Manager of the Early Childhood Approach at BUSHkids, I was tasked with ensuring continuity of early intervention services across multiple regions significantly impacted by flooding and natural disasters. I needed to rapidly adapt service delivery and workforce strategies to meet community mental health needs during and after these events, in line with both NDIA and state disaster recovery priorities. I swiftly engaged with state and national emergency coordination groups, reviewed disaster mental health policies, and integrated learnings into our service approach. I co-designed trauma-informed protocols with clinicians and local Aboriginal Medical Services, embedding culturally responsive support for families. I also implemented contingency planning, established telehealth access, and introduced wellbeing check-ins for vulnerable clients. These measures enabled uninterrupted access to early childhood mental health support, improved psychological safety, and were commended in external reviews. NDIA performance audits reflected sustained quality during high-risk periods, and our post-disaster response model has since been shared as a blueprint across other regions.

I have consistently demonstrated advanced interpersonal and stakeholder engagement capabilities, fostering influence and alignment across government, health, and community sectors. I lead through collaboration, strategic advocacy, and respectful negotiation to drive system-level outcomes. As Senior Manager of the Early Childhood Approach at BUSHkids, I was responsible for the statewide implementation of NDIA-funded services across diverse geographic regions, requiring the alignment of internal teams and external partners. I was tasked with improving stakeholder alignment and service accessibility, particularly in regional areas with fragmented service delivery and inconsistent understanding of the Early Childhood Approach. I initiated and led a strategic engagement strategy involving targeted consultation forums with health professionals, local government, NDIA representatives, and Aboriginal Community Controlled Health Services. I advocated for refinements to access pathways and addressed misconceptions through tailored communication and culturally sensitive engagement. I also facilitated a statewide forum that brought together over 60 stakeholders to codesign service improvements. These efforts led to significantly improved cross-sector collaboration, enhanced service coordination, and increased referral rates from health professionals. Stakeholder surveys reflected a 92% satisfaction rate, and BUSHkids was formally recognised by the NDIA for excellence in regional engagement.

I bring extensive expertise in policy development, strategic planning, and program leadership across complex public health settings. I formulate and communicate high-level advice that shapes MHAOD reforms and strengthens cross-sector outcomes. At Marathon Health, as Team Leader - Primary Health Services (Early Intervention), I identified a need for policy realignment across community-based developmental services in response to fragmented access and inconsistent MHAOD-related care pathways. I was responsible for leading the policy and service redevelopment to enhance alignment with both federal and state MHAOD strategic directions. I conducted a comprehensive service audit and facilitated co-design workshops with clinicians, Aboriginal health leaders, and primary health networks. I developed integrated care models that embedded early mental health screening and triage into universal child health services, supported by culturally responsive protocols. I presented strategic policy advice to executive leadership and regional health planners, ensuring alignment with national mental health reform and emerging state-level priorities. The revised policy and service model improved early identification of mental health risks and enhanced cross-agency collaboration. It was adopted regionally as a best-practice approach, and I was invited to present the outcomes at the National Caring for Country Kids Conference, affirming the model’s strategic relevance and system impact.

I lead with strategic foresight, drawing on diverse data sources, community insights, and stakeholder intelligence to shape inclusive health policy and program direction. I am adept at recognising system-wide implications, building cross-sector collaborations, and driving adaptive reform. As Senior Manager of the Early Childhood Approach at BUSHkids, I was tasked with leading a statewide service redesign to better align with the evolving NDIA Early Childhood Approach and broader disability reforms. I needed to ensure the model remained responsive to diverse community needs while also meeting NDIA performance expectations and enhancing sustainability across regional delivery sites. I conducted a strategic review drawing on service utilisation data, community consultations and national disability policy developments. I facilitated cross-agency workshops involving health, education and Aboriginal community-controlled stakeholders to explore opportunities for integrated pathways. Using this intelligence, I restructured the service model, introduced digital innovations, and advocated for resource reallocation to areas of highest developmental vulnerability.

The revised strategy improved access and equity, exceeded all performance benchmarks, and positioned BUSHkids as a leading provider within the national ECA framework. The initiative was recognised by the NDIA for its strategic alignment, innovation, and cultural responsiveness.

I consistently monitor environmental shifts, policy reforms and community feedback to generate insights that inform program innovation. I translate insights into practical solutions that uplift service quality, access, and impact. While leading the Early Childhood Approach at BUSHkids, I recognised service access barriers for Aboriginal and Torres Strait Islander families in remote communities, including digital exclusion and culturally mismatched engagement strategies. I was responsible for improving inclusivity and participation rates while ensuring fidelity to NDIA requirements. I conducted consultations with community Elders, frontline staff and Aboriginal health services to identify cultural and logistical barriers. Drawing on these insights, I co-designed a suite of innovations, including outreach playgroup models, flexible assessment approaches, and embedded cultural liaison roles. I also trialled hybrid digital service offerings and place-based engagement hubs. These innovations led to a significant uplift in service uptake among First Nations families, improved satisfaction scores and strengthened partnerships with Aboriginal community-controlled organisations. The model has since informed broader network practice and attracted NDIA commendation for culturally responsive innovation.

I lead with a strong focus on collective accountability and measurable outcomes, building clarity around shared goals and embedding structured mechanisms to monitor performance and quality. My approach ensures both operational discipline and team cohesion. As Senior Manager of the Early Childhood Approach at BUSHkids, I was responsible for ensuring compliance and performance delivery across geographically dispersed teams delivering services under the NDIA framework. I identified inconsistencies in service quality, supervision, and reporting across sites, posing risks to both client outcomes and contractual compliance. I implemented a comprehensive accountability framework that included formalised supervision protocols, routine audit and feedback cycles, and integrated dashboards tracking risk, workforce capacity, and client outcomes. I worked collaboratively with Team Leaders and practitioners to co-develop KPIs that were locally meaningful yet aligned with organisational goals. These reforms led to enhanced service consistency, early identification of performance risks, and strengthened internal accountability. BUSHkids achieved three consecutive High Rating assessments from the NDIA for performance and compliance, an organisational first validating the effectiveness of my leadership in embedding a culture of shared accountability.

I am deeply committed to professional and organisational growth, continuously seeking opportunities to expand knowledge, embrace innovation, and foster shared learning. I prioritise development activities that enhance both cultural integrity and system effectiveness. I am deeply committed to professional and organisational growth, continuously seeking opportunities to expand knowledge, embrace innovation, and foster shared learning. I prioritise development activities that enhance both cultural integrity and system effectiveness. While serving as Team LeaderPrimary Health Services (Early Intervention) at Marathon Health, I recognised a need to uplift cultural responsiveness across our multidisciplinary teams. I facilitated targeted professional development initiatives, including trauma-informed care workshops and collaborative training with Aboriginal health practitioners. I also partnered with local Aboriginal Community Controlled Health Services to co-develop reflective practice sessions and protocols that strengthened staff understanding of cultural safety. These initiatives led to improved team confidence in culturally responsive service delivery, enhanced interagency collaboration, and increased community trust. Feedback from staff and partner organisations affirmed the value of the approach, which has since been incorporated into broader workforce development strategies.

During the rollout of a statewide youth wellbeing framework, I played a lead role in aligning interagency priorities across education, health, justice, and Aboriginal peak bodies. Through high-trust engagement and structured dialogue, I facilitated the co-creation of a unified policy engagement model that honoured cultural values, addressed systemic gaps, and reinforced accountability mechanisms. The resulting policy achieved strong sector-wide endorsement and was implemented as a standardised template across multiple Queensland regions, significantly enhancing policy coherence and service integration for young people. The framework has since informed broader youth engagement strategies and contributed to sustained improvements in cross-sector service coordination.

I lead with strategic foresight, cultural humility and a commitment to professional growth and team cohesion. My leadership approach emphasises empowerment, reflective practice and accountability, ensuring staff feel valued, supported, and equipped to deliver results. I consistently build high-functioning teams that thrive in complex, fast-paced policy environments, with a focus on continuous improvement and collaborative learning. I am deeply committed to advancing equitable, culturally responsive, and evidence-informed health policy that delivers tangible and enduring outcomes for Queensland’s diverse communities. My work consistently reflects a focus on addressing systemic inequities, embedding lived experience in design processes, and driving innovation that aligns with statewide reform agendas. With a record of strategic leadership, cross-sector collaboration, and high-impact program delivery, I bring both the expertise and visionary thinking required to influence complex policy environments, positioning me to make a meaningful contribution to Queensland Health’s system stewardship responsibilities.

I am excited to contribute to Queensland Health’s strategic agenda and bring my passion for equitable mental health reform to this leadership role. Possessing a strong foundation in policy, planning, and stakeholder engagement, I am confident in my ability to deliver impactful, community-focused outcomes that improve access, quality and coordination of care. I am dedicated to supporting continuous improvement and innovation within the MHAOD landscape, and to champion sustainable, culturally responsive systems that meet the needs of all Queenslanders.

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