1300 RESUME - EXAMPLES OF WORK

JAMES MILFORD

0428 310 312  james-milford@bhp.com

Perth, Western Australia

Having delivered outstanding outcomes across a spectrum of senior leadership roles at BHP including Manager Planning Technical & Environment, Manager Engineering - Iron Ore, Acting General Manager Engineering, Acting General Manager Infrastructure & Services, Mining Manager, Transition Manager and Superintendent, I bring an exceptional blend of technical depth, strategic foresight and enterprise leadership. Possessing expertise spanning capital portfolio delivery, engineering governance, risk-informed decision-making and organisational transformation, I am now poised to contribute at the executive level as General Manager Engineering. My track record includes end-to-end stewardship of portfolios exceeding $500 million, integration of global technical standards, and the orchestration of high-performing, multidisciplinary teams to deliver safe productivity across complex project environments. I have influenced and implemented corporate strategy, led change initiatives and consistently aligned engineering solutions with asset-level and enterprise objectives. As an influential and trusted negotiator in Traditional Owner agreement-making together with key contributins as a recognised advocate for inclusive leadership, I offer integrity, adaptability and a proven ability to navigate stakeholder complexity with diplomacy and commercial acumen. My leadership is underpinned by an uncompromising commitment to safety, operational discipline and cultural excellence. I am driven to contribute to BHP’s strategic vision by championing 100% safety, 100% customer value and 0% waste, while embedding engineering excellence, governance, and innovation across the WAIO portfolio.

QUALIFICATIONS

2020 Master of Business Administration (Mini MBA)

2013 Double Diploma of Management & Surface Operations Management

2003 Trade Engineering Certificate - Marine Engineering

PROFESSIONAL DEVELOPMENT

2025 Advanced Negotiating and Influencing

2019 Senior Site Executive

2019 Establish & Maintain the Risk Management System (RIIRIS601D)

2019 Establish & Maintain the WHS Management System (RIIWHS601D)

2014 Unrestricted Quarry Manager Certifications

KEY SKILLS & COMPETENCIES

Australian Institute of Business

East Perth Institute of Technology

South Metropolitan College

ENS International

Dept of Natural Resources, Mines & Energy

Mine Safety Institute of Australia

Mine Safety Institute of Australia

Dept of Mines, Industry Regulation & Safety

 Executive Engineering Leadership: Demonstrated capability to provide strategic direction and technical oversight across complex portfolios, aligning engineering deliverables with enterprise objectives and long-range asset strategies

 Major Capital Program Governance: Proven expertise in governing high-value capital portfolios exceeding $500M, ensuring disciplined investment execution, value optimisation, and alignment with business transformation priorities.

 Technical Assurance & Compliance Stewardship: Embedding enterprise-wide engineering standards, assurance frameworks and design controls to uphold technical integrity, regulatory compliance and operational excellence.

 Lifecycle Project Integration: Adept in orchestrating full lifecycle project integration from concept through to commissioning, ensuring alignment of engineering, construction, and operational readiness to achieve optimal outcomes.

 Change Enablement & Transformation Leadership: Skilled in leading large-scale organisational change initiatives, cultivating adaptive cultures, and embedding fit-for-purpose frameworks to enable complex transformation programs.

 Critical Risk Management & Safety Leadership: Strong commitment to critical risk control and process safety with the ability to embed leading safety practices and cultivate a proactive culture of vigilance, accountability and operational integrity.

 Indigenous Partnerships & Access Strategy: Contributes to land access strategy through principled Traditional Owner engagement and agreement-making, aligned with BHP’s Reconciliation Action Plan and social performance frameworks.

 Multi-Stakeholder Influence & Engagement: Proficient in engaging and influencing internal and external stakeholders across Legal, Heritage, HSE, Environment and Projects to secure alignment, mitigate risk and accelerate program delivery.

 Organisational Capability & Talent Development: Champions technical capability uplift through structured succession planning, workforce development, and executive-level mentoring across geographically dispersed teams.

 Strategic Planning & Executive Decision Support: Expert in synthesising complex operational data, investment metrics and strategic insights to inform executive-level decision-making and long-term, future-focused engineering planning. linkedin.com/in/jaysonsmeeton

EMPLOYMENT HISTORY

Jan 2016 - Current BHP | www.bhp.com

Perth, Western Australia

Sep 2024 - Current Manager Planning Technical & Environment

Sep 2021 - Oct 2024

Jul 2018 - Sep 2021

Mar 2018 - Jul 2018

May 2017 - Mar 2018

Jan 2016 - May 2017

Manager, Engineering - Iron Ore, Acting General Manager Engineering & Acting General Manager Infrastructure & Services

Mining Manager

Transition Manager

Mining Superintendent Analysis & Improvement

Mining Superintendent

BHP is a leading Australian multinational resources company and the world’s largest mining organisation by market capitalisation. Headquartered in Melbourne, BHP explores and produces key commodities including iron ore, copper, coal, nickel and potash across major global operations with a strong focus on sustainability and innovation.

Manager Planning Technical & Environment - Project Management Office (Sep 2024 - Current)

Project Management Office (PMO)

RESPONSIBILITIES:

 Appointed as one of five senior representatives on BHP’s negotiating team, directly engaging with Traditional Owner groups to establish long-term land access and life-of-asset agreements within complex native title regions.

 Lead strategic, technical, and environmental planning functions within the Project Management Office (PMO) to ensure alignment of internal capabilities and resources with BHP’s commercial negotiation mandates, Indigenous engagement protocols, regulatory requirements, and long-term land access objectives.

 Provide expert guidance and planning leadership across multiple cross-functional workstreams, including land tenure, heritage compliance, cultural heritage management, environmental approvals, and regulatory interface.

 Drive integration between technical planning, stakeholder engagement, and legal frameworks to support holistic, culturally informed, and environmentally sustainable access agreements across BHP’s Iron Ore portfolio.

 Oversee the development and implementation of integrated project planning tools, dashboards, and reporting frameworks to accurately track progress, support governance processes, and inform executive-level decision-making.

 Collaborate with external consultants, government agencies, and Traditional Owner representatives to ensure planning approaches align with environmental legislation, cultural heritage obligations and infrastructure development pathways.

KEY ACHIEVEMENTS:

 Delivered high-impact technical and environmental contributions to support ongoing consultation and complex commercial negotiations with Traditional Owner groups, directly enabling timely, secure, and sustainable access to critical land and resource areas across BHP’s Iron Ore operations portfolio.

 Played a pivotal leadership role in advancing BHP’s strategic agreement-making process through robust operational planning, deep cultural capability, and principled, values-driven negotiation aligned with the organisation’s Reconciliation Action Plan, Indigenous Partnerships Strategy, and long-term social licence and engagement goals.

 Strengthened cross-functional internal collaboration across Legal, Heritage, Environment, Tenure and Project Delivery teams to ensure integrated governance, risk mitigation, and project readiness for land access approvals and execution.

Manager, Engineering - Iron Ore, Acting General Manager Engineering & Acting General Manager Infrastructure & Services (Sep 2021 - Oct 2024) Infrastructure & Services | WAIO Engineering Projects, Western Australia RESPONSIBILITIES:

 Reported to the General Manager, Engineering Projects - Mobile, Infrastructure & Services, with full accountability for major project delivery, capital investment and engineering performance across BHP’s Western Australian Iron Ore (WAIO) operations. Managed a high-value capital portfolio ranging from $250 million to $500 million annually, spanning five complex project streams: mobile fleet renewal, high-voltage power systems, water infrastructure, mine site accommodation (villages), community infrastructure, and progressive mine closure projects.

 Expanded responsibilities as Acting General Manager for Engineering and Infrastructure & Services, representing these critical functions at the executive level and contributing to strategic decision-making within the Asset Leadership Team. This included leading long-term investment planning, enterprise risk governance, technical assurance, and operational integration across multiple portfolios to ensure alignment with BHP’s strategic direction and transformation agenda.

 Led a multi-disciplinary team of 75 direct and 150 indirect reports, embedding engineering governance best practices, driving technical stewardship, and ensuring full compliance with BHP’s Global Technical Standards (GTS). Oversaw the full project lifecycle from concept design through to execution and handover, embedding rigorous risk management, stakeholder engagement, and sustainability considerations at every stage.

 Maintained a strong alignment between engineering solutions and overarching business strategy, ensuring all infrastructure investments were future-focused, value-generating and supportive of decarbonisation and operational excellence goals.

KEY ACHIEVEMENTS:

 Successfully managed one of WAIO’s largest and most complex capital investment portfolios, consistently delivering multidisciplinary projects on time and within budget despite dynamic regulatory, technical, and stakeholder-related constraints.

 Elevated engineering governance maturity by leading the implementation of enhanced assurance frameworks and robust project performance metrics aligned to BHP’s global technical standards and compliance protocols.

 Spearheaded the early integration of closure planning into core capital delivery processes, strengthening long-term asset value, environmental responsibility, and sustainable project lifecycle management.

KEY ACHIEVEMENTS:

 Championed workforce development and diversity by introducing structured mentoring, onboarding, and targeted upskilling programs to enhance capability, engagement, and team cohesion within the Engineering Projects function.

 Built and maintained strong cross-functional partnerships with Operations, Projects, HSE, Legal, and External Affairs teams to enable the coordinated, efficient, and timely delivery of complex infrastructure projects across Pilbara operations.

Mining Manager (Jul 2018 - Sep 2021)

Poitrel Mine, Queensland

RESPONSIBILITIES:

 Directed the end-to-end operational management of a 6Mtpa Run-of-Mine (ROM) open-cut coking and PCI coal mine, with full accountability for performance against a $160M+ operational budget, consistently achieving low unit cost outcomes over a sustained four-year operational cycle.

 Led a multidisciplinary workforce of 450+ personnel, fostering a resilient, high-performance culture underpinned by safety, operational discipline, and continuous improvement, while advancing strategic workforce planning, capability development, and Life of Asset (LoA) initiatives aligned with enterprise-wide priorities.

 Oversaw the formulation and execution of site-wide production strategies and governance frameworks, driving optimisation across key metrics including output, quality, labour efficiency, cost control, and schedule adherence.

 Championed workforce capability uplift through targeted leadership development, succession planning and structured coaching programs, ensuring a sustainable talent pipeline and cohesive, high-performing teams.

 Developed and implemented comprehensive operational risk profiles, proactively identifying production constraints and engineering mitigation strategies to minimise exposure and maximise throughput and reliability.

 Spearheaded site innovation programs by managing the introduction of new heavy mobile equipment, enhancing fleet performance, reducing unplanned downtime, and embedding modernised operational practices.

 Held direct responsibility for preparing and delivering executive-level reporting on production forecasts, operational performance analysis, and strategic recommendations through structured documentation and leadership briefings.

 Acted as the Asset Operational Lead during the strategic divestment of the Poitrel Coal asset, representing BHP in commercial negotiations, stakeholder engagements, and transition planning with prospective acquirers.

 Led the design, coordination, and implementation of workplace health, safety and wellbeing initiatives, including HSE programs, wellness strategies, and critical control management systems, fostering a proactive safety culture.

KEY ACHIEVEMENTS:

 Developed and implemented a pioneering safety initiative underpinned by behavioural ‘Nudge Theory’ concepts, achieving a Total Recordable Injury Frequency (TRIF) of 3.6 in FY20 – the lowest across Minerals Australia.

 Appointed as Contract Owner for mining contracts exceeding $50 million and concurrently served as Backfill General Manager and Site Senior Executive (SSE), providing high-level operational leadership, strategic oversight and governance.

 Successfully led the mine’s comprehensive Safety and Health Management System (SHMS) review in the capacity of Risk Owner, delivering strengthened risk oversight and enhanced alignment with statutory compliance requirements.

 Designed and implemented a long-term Sustainable Indigenous Employment Program, increasing Indigenous workforce participation from 1.5% to 13%, recognised nationally as a model for inclusive, community-aligned employment strategies.

 Represented BHP in high-stakes, enterprise-level Enterprise Agreement (EA) negotiations, securing favourable industrial outcomes and reinforcing proactive, values-based workforce engagement and operational cohesion across operations.

 Honoured as the Queensland Resources Council (QRC) Gender Diversity Champion of 2020, one of five national nominees, for designing and delivering a nationally recognised women in leadership program that meaningfully advanced gender equity and inclusive leadership within the Australian mining sector.

Transition Manager (Mar 2018 - Jul 2018)

Poitrel Mine, Queensland

RESPONSIBILITIES:

 Led the full operational readiness transition to support the uplift of Run-of-Mine (ROM) feed capacity from 5.0Mt to 6.0Mt, ensuring a seamless and sustainable shift from project execution phase into stable steady-state operations.

 Oversaw comprehensive end-to-end transition planning, including definition and execution of project scope, detailed budget controls, resource allocation, risk mitigation strategies, and strategic stakeholder engagement activities.

 Directed the coordination of functional departments across production, maintenance, engineering, and HSE, ensuring infrastructure readiness, workforce capability, and systems alignment with elevated production output targets.

 Provided critical support to executive-level strategic decision-making by delivering forward-focused strategic business plans and resource modelling frameworks for Capital Expenditure (CapEx) and Operational Expenditure (OpEx) initiatives.

 Facilitated cross-functional integration and cultural alignment initiatives to ensure the workforce was adequately equipped, highly engaged, and fully prepared to adopt new operating models, systems, and procedures.

KEY ACHIEVEMENTS:

 Successfully negotiated and secured a large-scale Enterprise Agreement (EA) Workforce Plan that enabled transformational structural change while preserving workforce cohesion and sustained performance engagement.

 Designed and executed the site’s comprehensive Operational Readiness Strategy, resulting in a sustainable 26% uplift in mine output, underpinned by strategic infrastructure enhancements and targeted workforce reconfiguration.

 Led the development and approval of CapEx and OpEx business planning submissions, ensuring long-term operational continuity, financial accountability and the implementation of standardised performance management protocols.

 Seamlessly transitioned the site into steady-state operations, strategically positioning the mine for long-term performance uplift and assuming full accountability as Mining Manager following the successful transition phase.

Mining Superintendent Analysis & Improvement (May 2017 - Mar 2018)

Poitrel Mine, Queensland

RESPONSIBILITIES:

 Held overarching responsibility for the operational and administrative performance of onsite activities, working closely with senior leadership to embed a culture of excellence, operational discipline, and continuous improvement.

 Managed the daily operations of a workforce exceeding 350 personnel, ensuring all activities were executed in full alignment with corporate safety, environmental, cost-efficiency, and operational excellence targets.

 Led site-wide compliance monitoring and comprehensive environmental risk assessment initiatives to uphold regulatory standards and sustain a safe, responsible, and environmentally conscious industrial working environment.

 Conducted detailed production and performance analysis to identify operational deviations from cost, volume and productivity benchmarks, enabling timely interventions and informed long-term planning improvements.

 Served as a key operational interface between site teams and corporate planning, delivering data-driven insights and strategic recommendations on performance optimisation and continuous improvement opportunities.

KEY ACHIEVEMENTS:

 Led a comprehensive strategic review of the Continuous Improvement Team, redefining design principles and establishing clear roles, responsibilities, and stakeholder engagement protocols across supplier and customer interfaces.

 Developed and applied advanced value driver tree analytics to improve performance trend identification, enable accurate value quantification, and enhance the accuracy of operational reporting and business planning.

 Established structured governance frameworks to drive clear accountability and ensure measurable benefit realisation from continuous improvement projects, embedding performance tracking across all implementation phases.

 Provided critical input into the mine’s five-year budgeting and strategic resource forecasting (SRF) processes, including the validation of operational assumptions and development of planning frameworks for Week 0 and 24-hour production plans.

 Played a key role in delivering measurable operational performance improvements through the implementation of targeted process enhancement initiatives across the entire production lifecycle.

Mining Superintendent (Jan 2016 - May 2017) Poitrel Mine, Queensland

RESPONSIBILITIES:

 Held comprehensive accountability for the safe, efficient, and legislatively compliant execution of all daily mining activities, including drilling, blasting, load-and-haul operations, and optimal utilisation of mobile plant and equipment.

 Directed a large-scale workforce of over 350 personnel, managing end-to-end operational performance, contractor interface, and frontline leadership to ensure consistent delivery against production, safety, and quality targets.

 Collaborated with cross-functional leaders across engineering, processing, HSE, and planning to maintain operational continuity, quality assurance, and full alignment with mine plans, budgetary frameworks, and regulatory obligations.

 Proactively governed site compliance with environmental, health & safety and operational legislation, leading the identification, assessment, and mitigation of risks through robust control frameworks and safety management systems.

 Executed detailed production forecasting, operational data analysis, and performance reporting to inform strategic planning, drive process optimisation, and consistently meet or exceed cost and volume performance benchmarks.

KEY ACHIEVEMENTS:

 Delivered improvements in workforce performance, safety culture and production reliability by fostering stronger leadership engagement and implementing structured, two-way communication protocols across operational teams.

 Oversaw the execution of site-wide compliance assurance frameworks, driving measurable enhancements in audit outcomes, regulatory adherence, and the effectiveness of critical control verifications.

 Introduced and embedded advanced production monitoring systems, enhancing data accuracy and enabling improved shift planning, ROM delivery forecasting, schedule compliance, and the reduction of operational delays.

 Played an instrumental role in shaping long-term strategic mine planning, providing critical operational insights to inform five-year budget forecasts, Strategic Resource Forecasts (SRF) and the development of integrated tactical planning models, including Week 0 and 24-hour execution frameworks.

Sep 2007 - Dec 2015

2014 - 2016 Quarry Manager and Contracts Manager

2013 - 2014 Mining Manager and Quarry Manager

2009 - 2014 Mining, Production, Ore Processing and Run-of-Mine Superintendent & Quarry Manager

2007 - 2009 Mining Supervisor

Fortescue is an Australian-headquartered global leader in technology, energy, and metals, renowned for its bold vision to revolutionise the resources sector through innovation and sustainability. Established in 2003, Fortescue has rapidly evolved into one of the world’s largest producers of iron ore, operating extensive mining and infrastructure assets across the Pilbara.

Quarry Manager and Contracts Manager

RESPONSIBILITIES:

 Held statutory responsibility as an Unrestricted Quarry Manager, overseeing all site compliance obligations under the HSEC framework and Western Australia’s Mine Safety and Inspection Act, ensuring regulatory integrity across operations.

 Managed a multi-million-dollar, high-capacity load-and-haul services contract, ensuring stringent cost governance, elevated contractor safety performance, and optimised operational efficiency across multiple remote mining locations.

RESPONSIBILITIES:

 Oversaw two direct-report Mining Managers and a geographically dispersed workforce of 1,500+ personnel, ensuring alignment with strategic production, safety, and workforce engagement objectives across concurrent operations.

 Ensured seamless cross-functional coordination between contract partners, internal operational teams and senior leadership, maintaining exemplary standards of production continuity, safety performance, and stakeholder accountability.

KEY ACHIEVEMENTS:

 Orchestrated the full-scale operational and contractual transition from a contractor-led mining model to a self-perform Owner Operator structure, driving long-term cost reductions, cultural alignment, workforce integration and sustainability.

 Strengthened compliance and enterprise risk governance frameworks through the design and implementation of comprehensive site-wide audit protocols, regulatory inspections, and performance-based reporting procedures.

Mining Manager and Quarry Manager

RESPONSIBILITIES:

 Led, coordinated and directed end-to-end open-cut iron ore operations, delivering in excess of 40Mt of Run-of-Mine (ROM) ore annually, aligned with a $350 million operational expenditure and strategic production targets.

 Managed a geographically dispersed workforce exceeding 750 personnel, ensuring strict adherence to corporate governance, environmental compliance, and legislative regulatory standards across all functions.

 Held overarching accountability for production optimisation, end-to-end project execution, cost efficiency, asset reliability, and the strategic implementation of enterprise-level business performance improvement initiatives.

 Championed operational governance excellence, transformational safety leadership, stakeholder engagement across internal and external interfaces, and continuous performance monitoring through structured reviews, formalised risk assessments, and executive-level reporting mechanisms.

KEY ACHIEVEMENTS:

 Successfully transitioned multiple high-output mine sites from contractor-based operations to fully integrated in-house Owner Operator models, realising substantial cost efficiencies and significantly enhanced operational agility.

 Led the first Australian deployment of the Minestar Fleet Management System, leading end-to-end site implementation through to the centralised Mine Control transition, improving real-time data visibility and operational oversight.

 Selected as Fortescue’s lead Industrial Agreement Representative, negotiating complex enterprise-level agreements and supporting long-term industrial relations strategies across multiple operational jurisdictions.

 Appointed as Acting Registered Manager and Unrestricted Quarry Manager during key periods of organisational transition, maintaining uninterrupted operational continuity, statutory compliance, and workforce stability.

MEMBERSHIPS

 Member of Australian Mine Managers Association (2018 - Current)

PROFESSIONAL REFEREES

Sonia Winter

General Manager

SSE BHP - Resource Engineering

 0459 846 946

Kate Holling

General Manager

BHP - Iron Ore

 0403 875 376

Dane Nielsen

General Manager

BHP - Saraji Mine

 0458 203 842

Trudy Cannes

CAREER PROFILE

Distinguished and results-oriented procurement executive with over a decade of exemplary experience in strategic sourcing, supply chain optimisation, and financial operations across a multitude of sectors, including manufacturing, healthcare and technology. Demonstrated acumen in architecting and executing innovative procurement strategies that have yielded substantial cost reductions exceeding 20%, while simultaneously augmenting operational efficiencies and enhancing value throughout the supply chain. Proficient in conducting comprehensive market analyses and supplier evaluations, facilitating astute decision-making and the optimisation of sourcing methodologies. Adept at fostering synergistic collaborations with stakeholders, establishing robust partnerships with cross-functional teams and external entities to align procurement initiatives with overarching organisational objectives. Celebrated for transformative leadership that galvanises and empowers teams, instilling a culture of continuous improvement and accountability. Possesses advanced expertise in contract negotiation and management, risk mitigation and compliance, ensuring adherence to industry standards and regulatory mandates. Devoted to leveraging data analytics to inform procurement paradigms and spearhead innovation, all while maintaining a steadfast commitment to sustainability and ethical sourcing principles.

SELECTED ACH IEVEMENTS

 Strategic Development: Formulated a robust strategy to centralise commercial capabilities, significantly enhancing operational efficiency. This initiative included the creation of a detailed roadmap that is closely aligned with the business ambitions in the APAC region, ensuring a cohesive approach to achieving organisational objectives.

 Strategic Roadmap Development: Developed a comprehensive three-year strategic roadmap for the Procurement function, meticulously addressing key pain points while ensuring alignment with stakeholder feedback and long-term organisational goals. This roadmap serves as a guiding framework to enhance procurement processes and drive value

 Integration and Centralisation: Centralised shadow functions in procurement and property operations and established a hybrid outsourced structure for Hong Kong's financial operations within three months.

 Procurement Transformation: Overhauled the procurement function, yielding cost savings of over $21.8 million in Year 1 and $23.8 million in Year 2, with additional cost avoidance of $10 million and $5 million respectively.

 P2P Solution Implementation: Executed a business case for a Purchase-to-Pay solution, achieving approximately 80% compliance by value within 12 months, enhancing procurement effectiveness.

 Employee Engagement: Conducted a comprehensive Employee Engagement survey in 2018, achieving an impressive engagement score of 87%, which was the highest in the Supply Chain division, reflecting strong leadership.

 Financial Impact: Delivered significant profit and loss benefits totalling $14.2 million in 2018, with total cost reductions exceeding $23 million through proactive procurement initiatives, enhancing overall financial performance

 Agile Strategic Sourcing: Implemented an agile Strategic Sourcing model, improving sourcing and contracting processes for major freight and warehousing needs from 2016 to 2019.

 Supplier Management: Reduced supplier-related manufacturing downtime to below 1% line uptime through a Supplier Relationship Management program, significantly enhancing production reliability.

 Sustainable Sourcing: Developed a Sustainable Sourcing agenda, projected to yield $4 million in benefits over three years by integrating economic, social, and environmental considerations.

 Materials Management Maturity Model: Delivered a peer-reviewed maturity model for Materials Management, fostering a culture of continuous improvement with assessment tools and engagement plans.

 Category Management Relaunch: Relaunched the Category Management approach, enhancing procurement processes and supplier engagement through a stage-and-gate governance framework.

QUALIFICATIONS & TRAINING

EMPLOYMENT HISTORY

June 2022 - Current BUPA | www.bupa.com.au Melbourne, Victoria

Oct 2023 - Current Director of Procurement, Property and Financial Operations

Jun 2022 - Oct 2023 Head of Procurement

Bupa is a global health and care company dedicated to helping people live longer, healthier lives. With a strong focus on customer service, Bupa provides health insurance, aged care and wellness services to individuals and families. Committed to innovation and quality, Bupa aims to improve the health and wellbeing of members while supporting local communities.

Director of Procurement, Property and Financial Operations

RESPONSIBILITIES:

 As the Director of Procurement, Property and Financial Operations, I oversee the leadership of commercial and support services related to leasehold property management, procurement, and financial operations, which encompass accounts payable, receivable, and banking activities across the Asia-Pacific region. Reporting directly to the CFO, I am responsible for developing and implementing strategic initiatives that optimise operational efficiency and financial performance. My role involves fostering collaboration between departments to ensure alignment with corporate objectives while delivering exceptional service and support to internal stakeholders and external partners.

ACHIEVEMENTS:

 In October 2023, I was entrusted with the pivotal role of Director of Procurement, Property, and Financial Operations during my direct manager's secondment to an internal position. Following his successful appointment, I was permanently offered this strategic leadership role, recognising my capabilities and contributions to the organisation.

 Within the first three months, I formulated a comprehensive strategy aimed at centralising commercial capabilities to enhance operational efficiencies and elevate service delivery in alignment with the business’s strategic agenda. Recognising that the function's KPIs and operational model were rapidly falling behind the growth and strategic plans, I identified the need for a new operating model that would support the APAC business's future ambitions and facilitate the cost-effective identification and execution of opportunities to maximise commercial value. The resulting strategy serves as a detailed roadmap for this transformation.

 A key priority was the integration and centralisation of shadow functions within procurement and property operations, ensuring teams were appropriately sized and each delivery model was realigned with the strategic objectives outlined by business leaders. Additionally, I successfully implemented a hybrid outsourced structure for Hong Kong Financial Operations within a three-month timeframe, marking a significant milestone in optimising our operational framework.

Head of Procurement

RESPONSIBILITIES:

 As the Head of Procurement, I collaborated with senior business leaders to achieve commercial outcomes that aligned with the enterprise strategy, focusing on the development and implementation of year-on-year savings across a substantial $1.2 billion spend. My role extended across Bupa APAC, where I influenced stakeholders at executive and operational levels, driving a transformation from a reactive, tactical support function to a strategic, proactive entity that adds significant value to commercial business outcomes. Through this shift, I established procurement as an essential enabler of organisational success, enhancing efficiency and fostering a culture of innovation within the procurement function.

ACHIEVEMENTS:

 Spearheaded the transformation of a robust, commercially-focused Procurement function, yielding actual cost savings of over $21.8 million in Year 1, $23.8 million in Year 2, an additional $10 million in Year 1 and $5 million in Year 2 in Cost Avoidance benefits, demonstrating a significant impact on the organisation’s financial performance.

 Designed and launched a comprehensive strategic roadmap outlining three-year forward-looking targets for the Procurement function. This roadmap included a detailed articulation of current and future states, identifying pain points and opportunities and aligning the value proposition with feedback gathered through interviews and discussions with key business stakeholders. A 12-month detailed pipeline of phased initiatives was developed for critical business functions and channels, supported by a high-level three-year pipeline to align with the organisation’s long-term aspirations.

 Led the business case through to execution for a purchase-to-pay (P2P) solution, addressing a situation where only 30% of the business utilised a purchasing system and merely 50% of spend was covered by an order. Successfully selected a suitable system, developed streamlined processes, created comprehensive training programs, and implemented a change management and communication platform to facilitate effective and compliant purchasing practices. Within 12 months, achieved approximately 80% compliance by value, significantly enhancing procurement effectiveness across the organisation.

EMPLOYMENT HISTORY

Oct 2020 - June 2022 HEALTHSCOPE | www.healthscope.com.au

Melbourne, Victoria

Head of Capability & Transformation

Healthscope is a leading private healthcare provider in Australia, employing over 18,000 staff and collaborating with 17,500 accredited medical practitioners. The company operates 30 acute hospitals, seven mental health facilities and six rehabilitation hospitals nationwide, delivering high-quality care and innovative health services.

RESPONSIBILITIES:

 Reporting to the General Manager of Procurement & Supply Chain, I spearheaded the capability uplift of the internal team while driving the broader supply chain transformation program across the organisation. This initiative encompassed critical programs such as Purchase to Pay, Source to Contract, Materials Management, and Logistics Network Redesign. I provided strategic leadership and expert technical procurement advice on policies, procedures, systems, and data standards to key stakeholders engaged in procurement planning, sourcing, and contract management activities, ensuring alignment with business objectives and fostering a culture of continuous improvement to meet evolving organisational needs and expectations.

ACHIEVEMENTS:

 In the first 90 days, successfully relaunched a comprehensive recording and reporting tool for benefits tracking, effectively integrating the FY21 pipeline for enhanced visibility and accountability.

 Secured full funding for the Procure-to-Pay (P2P) upgrade across all organisational spend, mobilising cross-functional teams of subject matter experts and stakeholders to collaboratively design, develop, and critique the program, ensuring alignment with strategic objectives.

 Led a three-year functional transformation initiative focused on establishing and maturing commercial and performance standards, contract management practices, and enhancements in purchasing operations. This strategic effort resulted in demonstrable uplift and maturity in key capabilities, including contract management, supplier relationship management, customer management, performance governance, and master data management.

 Established a “Quick Wins” program to drive improvements in clinical materials management within hospitals, achieving significant percentage reductions in spend relative to revenue at pilot sites.

 Delivered a peer-reviewed Materials Management maturity model, complete with assessment tools and change management engagement plans, fostering a culture of continuous improvement across the organisation.

 Relaunched the Category Management approach by implementing a stage-and-gate governance framework, Due Diligence protocols, and a comprehensive Supplier Lifecycle Management program, enhancing procurement processes and supplier engagement.

May 2019 - Sep 2020

RESPONSIBILITIES:

CONSULTING WORK

Melbourne, Victoria Independent Consultant

 As an Independent Consultant, I provided comprehensive advisory and consulting services to small and medium enterprises (SMEs) within the fast-moving consumer goods (FMCG) and Facilities Management sectors. My services encompassed the development and execution of procurement function strategies, tailored to enhance operational efficiency and effectiveness. Additionally, I offered strategic commercial advice on national tender bids, guiding clients through the complexities of the bidding process to optimise their chances of success and drive sustainable growth.

Feb 2020 - Sep 2020 KINRISE | www.kinrise.com.au

South Yarra, Victoria Head of Procurement

Kinrise is a privately owned snack food manufacturing company based in Australia, renowned for its household brands including Greens, Unibic, Lowans, and Waterthins. Established in 2018, Kinrise is dedicated to delivering high-quality snack products while centralising its procurement function to enhance third-party spend management. industry.

RESPONSIBILITIES:

 In this interim position, I served as a key advisor tasked with designing and implementing fit-for-purpose procurement services tailored to the company’s operational needs. My role involved assessing existing procurement processes, developing strategic frameworks, and ensuring that procurement practices aligned with Kinrise's goals for efficiency and sustainability. By establishing robust procurement services, I contributed to enhancing the overall effectiveness of the organisation’s supply chain management while fostering a culture of collaboration and continuous improvement.

EMPLOYMENT HISTORY

Apr 2015 - May 2019 ASAHI GROUP HOLDINGS | www.asahigroup-holdings.com Melbourne, Victoria

General Manager Procurement

Asahi Beverages is a prominent alcoholic and non-alcoholic beverage company operating across Australia and New Zealand, employing over 2,000 staff locally. As part of the global Asahi Group Holdings, headquartered in Japan, the company offers a diverse portfolio of drinks that cater to a wide range of consumer preferences.

RESPONSIBILITIES:

 Reporting to the Chief Supply Chain Officer, I led a team of 20 procurement professionals in managing a substantial $1.2 billion spend across various business entities in Australia and New Zealand. I was instrumental in developing and executing procurement strategies that not only optimised costs but also generated sustainable benefits year-on-year. By fostering a culture of collaboration and innovation within the team, I ensured the delivery of exceptional value while aligning procurement initiatives with the organisation’s overall sustainability goals.

ACHIEVEMENTS:

 Conducted an organisation-wide Employee Engagement survey in 2018, achieving a remarkable score of 87%, the highest in the Supply Chain division and the second highest across the company, surpassing the average score of 81%. Key strengths identified included regular coaching, performance feedback, and the development of employees' abilities.

 Realised in-year profit and loss benefits of $14.2 million in 2018, delivering measurable cost reductions and value-added benefits that exceeded $23 million for the year. These savings effectively countered supplier attempts to increase costs and mitigated negative impacts on P&L through initiatives that added additional services to contracts at no extra cost.

 Implemented an agile Strategic Sourcing model in 2016, enhancing team maturity through 2019. This advancement enabled the team to extend beyond traditional sourcing categories to meet broader business requirements. In 2018, the category and sourcing teams collaborated to improve the sourcing and contracting of major freight and warehousing needs, resulting in a significant increase in both the number and quality of contracts. Focused on contract quality, I implemented clear KPIs, termination rights, and pricing mechanisms agreed upon by both parties.

 Reduced supplier-related manufacturing downtime to below 1% line uptime through a targeted Supplier Relationship Management program. Monthly reporting integrated into the Integrated Business Planning cycle highlighted suppliergenerated downtime and the status of Business Continuity Plans for raw materials. The actions stemming from these reports involved the segmentation and prioritisation of high-risk materials and suppliers, resulting in an 11% decrease in downtime from an average of 14.2 hours per week to 12.6 hours per week in the first year of implementation.

Mar 2011 - Apr 2015 PACT GROUP | www.pactgroup.com

Cremorne, Victoria Sourcing Manager

Pact Group is a leading packaging solutions provider catering to both consumer and industrial markets, with a workforce of over 5,000 employees across the Asia-Pacific region. The company specialises in developing innovative and sustainable packaging solutions for clients, ranging from food and beverage to personal care and household products.

RESPONSIBILITIES:

 Reporting directly to the General Manager of Sourcing, I spearheaded the strategic planning, development, and execution of the Sustainable Sourcing agenda for all affiliated businesses throughout the Asia-Pacific region. My role involved collaborating with cross-functional teams to integrate sustainable practices into the sourcing process, ensuring alignment with corporate sustainability objectives. Additionally, I was responsible for driving continuous improvement initiatives to enhance the overall efficiency and effectiveness of sustainable sourcing efforts across the organisation.

ACHIEVEMENTS:

 Delivered a strategic plan to drive enduring value throughout the supply chain, effectively addressing the challenges faced by the newly established centrally led sourcing team in managing expanding purchasing activities.

 Integrated economic, social, and environmental premiums into sourcing initiatives, fostering a holistic approach to procurement, with projected benefits of $4 million over three years. Secured buy-in from the entire team through the implementation of 60 actionable initiatives, exceeding key performance indicators (KPIs).

 Initiated the establishment of State-based Energy Councils across 35 manufacturing sites to unlock opportunities for reducing energy consumption, addressing challenges posed by third-party management of energy expenditures.

 Promoted genuine behavioral and cultural shifts regarding energy usage, extending influence beyond energy management to encompass best practices in manufacturing, facilitating cost savings and improvement.

PREVI OUS EXPERIENCE

Jun 2008 - Feb 2011 CADBURY Strategy Track Lead Apr 2003 - May 2008 CADBURY SCHWEPPES Category Manager

SIMON JOHNS

As a self-motivated, dedicated and customer-focused professional with a passion for driving and extensive experience in business management and customer service, I am eager to join the Public Transport Authority (PTA) as a Train Driver Trainee. My ability to adhere to safety protocols, maintain operational efficiency and adapt to dynamic environments aligns closely with the PTA’s mission to deliver world-class public transport services. Possessing a strong foundation in problem-solving, staff training, and compliance, I am confident in my ability to transition seamlessly into the rail industry. My experience managing teams, resolving technical challenges and implementing solutions has prepared me for the responsibility required in this role I thrive in collaborative environments and am committed to upholding the PTA’s core values of safety, respect, integrity and sustainability. I am excited to undertake comprehensive training and provide passengers with a safe, reliable and environmentally friendly transport experience while supporting the growth and success of WA’s public transport system.

KEY SKILLS & COMPETENCIES

 Customer Service Excellence: Highly skilled in delivering outstanding customer service by addressing enquiries, resolving complaints and ensuring a positive experience for all customers, contributing to sustained satisfaction and loyalty.

 Inventory and Stock Management: Extensive experience in monitoring stock levels, forecasting demand, managing supplier relationships and ensuring efficient inventory replenishment to meet customer needs while minimising waste.

 Team Training and Development: Proven ability to train, mentor and support team members, fostering their professional growth and enhancing problem-solving skills to improve overall team performance and operational efficiency.

 Operational Compliance and Safety: Well-versed in implementing and maintaining safety, health and security regulations, ensuring compliance with workplace standards and safeguarding employees and customers.

 Financial Administration and Reporting: Strong capability in preparing detailed financial records, including invoices and PAYG reports, reconciling accounts, and maintaining accurate purchase and sales documentation for audit readiness.

 Data Management and Accuracy: Adept at managing, recording, and analysing large volumes of sales, inventory and operational data, ensuring precision and timely reporting to support informed decision-making.

 Problem Solving and Adaptability: Highly resourceful and adaptable, with a strong ability to assess challenges, implement practical solutions and remain composed under pressure in fast-paced environments.

 Time Management and Organisation: Expert in planning and prioritising tasks, managing duty schedules and ensuring that operational and administrative objectives are consistently met on time.

 Technical and System Proficiency: Competent in utilising digital systems for money transfers, currency exchanges and financial record-keeping, with a keen ability to quickly learn and adapt to new technologies.

 Multilingual Communication and Interpersonal Skills: Fluent in English and Malayalam, with excellent verbal and written communication abilities, enabling engagement with a diverse range of clients and colleagues.

QUALIFICATIONS & TRAINING

 BACHELOR OF SCIENCE IN PHYSICS

Mahatma Gandhi University

 DIPLOMA IN COMPUTER

Nalini Institute for

EMPLOYMENT HISTORY

Apr 2009 - Current J & T (WA) PTY LTD

Maylands, Western Australia

Apr 2009 - Current Manager/Business Owner - Lucky 7 Dellar Convenient Store

Sep 2013 - Jul 2018

Manager/Business Owner - Maylands IGA Xpress

Manager/Business Owner - Lucky 7 Dellar Convenient Store (Grocery Store), Maddington (Apr 2009 - Current)

RESPONSIBILITIES:

 Deliver outstanding customer service by ensuring a positive and welcoming shopping experience, promptly addressing inquiries and complaints to build customer loyalty and satisfaction. Monitor sales activities to maintain high service standards, identify opportunities for improvement, and implement strategies to enhance customer engagement.

 Provide strong leadership, accountable for management, training and mentoring of staff, fostering their professional growth, development and equip them with the skills to handle challenging situations effectively.

 Oversee daily order management, liaising with suppliers to ensure timely deliveries, maintain optimal stock levels

 Manage inventory levels proactively, reordering groceries and tobacco products in order to meet demand.

 Analyse consumer demand trends, curating product selections aligned with customer preferences to maximise sales.

 Develop pricing strategies to balance affordability for customers with profitability goals, ensuring financial sustainability

 Operate Xpress Money Transfer services, ensuring transaction accuracy, compliance with regulatory requirements.

 Maintain records of sales, purchases and financial transactions to support tracking, reporting and audit readiness.

 Schedule staff shifts efficiently and maintain PAYG records to ensure accurate payroll management and optimisation.

 Proactively contribute to a safe work environment, enforcing safety, health, and security regulations, ensuring compliance with workplace standards to create a safe environment for customers and staff.

 Conduct regular quality control checks, including temperature logs, weighing scale calibrations and product expiry monitoring to uphold quality standards and prevent losses.

ACHIEVEMENTS:

 Developed and implemented new inventory management procedures that streamlined stock replenishment processes, minimised discrepancies, and improved overall operational efficiency.

 Introduced staff training programs focused on customer service excellence and operational standards, leading to enhanced team performance and quicker resolution of customer concerns.

 Designed and executed a new pricing strategy and promotional framework, aligning product affordability with profitability goals, which contributed to increased sales and customer satisfaction.

Manager/Business Owner | Maylands IGA Xpress (Grocery Store), Maylands (Sep 2013 - Jul 2018)

RESPONSIBILITIES:

 Delivered outstanding customer service by greeting and assisting customers, efficiently resolving enquiries and addressing complaints to ensure satisfaction and foster loyalty. Monitored sales activities to maintain high customer satisfaction, identified opportunities for service improvement and implemented strategies to enhance performance.

 Oversaw stock inventory management by placing timely reorders, optimising availability and mitigating disruptions.

 Managed, led, coached and mentored staff, providing hands-on training to enhance their problem-solving capabilities, manage challenging situations and ensure consistent service excellence.

 Ensured compliance with franchise requirements, upholding high operational standards in alignment with expectations.

 Updated product displays and pricing to reflect promotional activities, driving customer engagement and sales.

 Enforced adherence to safety, health, and security regulations, creating a compliant workplace environment.

 Maintained and analysed sales and purchase records to facilitate financial tracking, reporting and decision-making.

 Prepared and managed weekly staff rosters, ensuring efficient scheduling and maintaining PAYG and payroll records.

 Conducted routine monitoring of temperature logs, weighing scales, and product expiration dates, ensuring compliance with quality standards and preventing losses.

 Maintained franchise requirements by aligning store operations with brand protocols and promotional guidelines.

KEY ACHIEVEMENTS:

 Developed and implemented streamlined inventory management procedures, reducing stock shortages and improving operational efficiency while ensuring seamless customer service.

 Designed and executed innovative promotional strategies, enhancing product visibility and driving significant increases in customer engagement and sales revenue.

 Introduced staff training initiatives, fostering a culture of excellence and equipping team members with the skills to handle complex situations, resulting in improved team performance and reduced customer complaints.

EMPLOYMENT HISTORY

Sep

2007 - May 2008

UAE EXCHANGE

Perth, Western Australia

Branch Executive

RESPONSIBILITIES:

 Welcomed and assisted customers by addressing inquiries and providing efficient, professional service to ensure a high level of satisfaction.

 Monitored and updated daily currency rates on display boards, ensuring accuracy and alignment with market trends.

 Processed a wide range of currency exchange transactions and facilitated worldwide money transfers via MoneyGram, ensuring compliance with company policies and regulatory standards.

 Maintained comprehensive records of daily transactions, performed account reconciliations, and ensured the accuracy of financial reporting for audit readiness.

ACHIEVEMENTS:

 Successfully streamlined transaction processes, improving service efficiency and reducing customer wait times.

 Implemented meticulous record-keeping practices that enhanced financial reporting accuracy and facilitated seamless reconciliations.

 Achieved consistent compliance with regulatory standards, contributing to the branch’s reputation for reliability and trustworthiness.

Oct 1992 - May 2007

RESPONSIBILITIES:

MAJESTIC PRINTING PRESS LLC

Sharjah, United Arab Emirates

Administration Officer

 Managed incoming/outgoing communications, ensuring efficient engagement with clients and stakeholders.

 Coordinated and arranged client meetings for proofreading, ensuring timely final approvals on designs and content.

 Organised daily job schedules for the production team, optimising workflows to meet deadlines and productivity.

 Prepared accurate invoices and financial statements, ensuring transparency and timely processing of payments.

 Supported the sales team by scheduling and coordinating timely deliveries, ensuring client expectations were met.

 Followed up on pending payments, maintaining positive client relationships and ensuring timely account settlements.

ACHIEVEMENTS:

 Developed and implemented a streamlined scheduling system, enhancing team productivity and on-time deliveries.

 Established stronger client follow-up processes, significantly reducing overdue payments and improving cash flow.

 Recognised for exceptional attention to detail in managing invoicing and financial reporting, contributing to the company’s operational efficiency.

PERSONAL DETAILS

NATIONALITY: Australian

LANGUAGES: Fluent English & Malayalam

HEALTH: Excellent, physically fit, non-smoker

LICENCES: Current Driver’s Licence (C-A) & Working with Children Check

INTERESTS: Listen music, driving, travelling, cooking and actively participate in non-profit organisation’s activities

REFEREES AVAILABLE ON REQUEST

AMY NEWTON

 0406 444 0424

 amy-newton@gmail.com  Sydney, New South Wales linkedin.com/in/amy-newton-57797513/

Demonstrating exceptional results as an accomplished architecture and design professional, I am eager to leverage over two decades of capital works and health infrastructure expertise as Senior Program Manager - Capital Works Strategy and Delivery at the Parliament of NSW. With a proven track record in delivering complex, high-value projects across state-wide portfolios, I bring established leadership, stakeholder engagement acumen, and program governance capabilities.

My career is underpinned by roles managing the strategic delivery of various multi-million-dollar public infrastructure initiatives, where I have led multi-disciplinary teams, negotiated high-stakes contracts, and upheld rigorous standards of regulatory compliance. From driving innovation in architectural design to spearheading decanting and staging strategies for hospitals and government assets, I have consistently demonstrated resilience, foresight, and strategic precision. My senior leadership role at Architectus has seen me deliver landmark projects such as the NSW Police Headquarters Parramatta, Eurobodalla Regional Hospital and Shoalhaven Hospital Redevelopment, marked by cultural sensitivity and operational excellence.

I am deeply committed to the values of collaboration, integrity and excellence, and bring with me experience working with multiple NSW Government agencies, ensuring alignment with public service mandates. In seeking this opportunity, I am motivated to contribute to enhancing the long-term value, accessibility and functionality of Parliament’s built environment. I view this position as a chance to extend my experience and bring enduring benefit to the people of New South Wales through world-class project delivery and stakeholder stewardship. My leadership ethos is grounded in respect, transparency, and performance-driven teamwork and I am confident in my ability to support the Department of Parliamentary Services’ strategic vision and service excellence.

KEY SKILLS & COMPETENCIES

 Strategic Capital Works Leadership: Expert in directing multi-site capital infrastructure portfolios, ensuring program objectives are achieved within complex, evolving public sector frameworks while maximising operational value and policy alignment.

 Advanced Program Management Expertise: Skilled in end-to-end delivery of major projects, including budgeting, scoping, resourcing, cross-agency integration, milestone tracking, stakeholder coordination, and performance monitoring.

 Government Stakeholder Engagement: Proven success in fostering trust and collaboration with Ministers, Government Architects, Health Infrastructure NSW, NSW Police Commissioner & NSW Police Commanders, executive clients, advisory bodies, and intergovernmental working groups.

 Design and Technical Oversight: Specialist knowledge in architectural planning, construction methodologies, AHFG, heritage integration restoration and renovation, sustainable practices, design excellence principles and cross-disciplinary design management.

 Regulatory and Legislative Compliance: Comprehensive understanding of public-sector procurement, building codes, legal compliance, risk mitigation, contractual governance, planning policy, and procedural integrity.

 Change Management and Transformation: Accomplished in implementing reform and strategic improvement initiatives across project teams, systems, governance processes, organisational structures, and service delivery models.

 Decanting and Staging Strategy: Proficient in operational continuity planning, especially within live, high-risk and sensitive environments such as hospitals, public buildings, and high-security precincts.

 Financial Acumen and Cost Control: Adept at managing budgets exceeding $400M, forecasting expenditure, maintaining financial performance, optimising resourcing, minimising waste, and delivering measurable value for money.

 Commercial Negotiation and Contract Management: Experience negotiating complex consultancy engagements and managing variations, risks, scope changes, legal documentation, compliance obligations, and service agreements.

 Team Leadership and Capacity Building: Strong capability in mentoring high-performing teams, cultivating inclusive culture, driving accountability, succession planning, professional development, and strategic project alignment.

 Communication, Briefing and Reporting: Advanced ability to synthesise and present complex program information to boards, executive stakeholders, parliamentary committees, technical panels, and public sector forums.

 Commitment to Excellence and Public Value: Passionate about delivering built outcomes that enrich communities, preserve heritage, reflect civic pride, promote accessibility, and uphold the dignity of public institutions.

 Technology Proficiency: Proficient in Revit, AutoCAD, MicroStation, ArchiCAD, dRofus, Microsoft Project, Microsoft Word, Microsoft Excel, Bluebeam, Photoshop and InDesign for project delivery, design documentation and communication.

EMPLOYMENT HISTORY

Feb 2010 - Current ARCHITECTUS | www.architectus.com.au

Mar 2023 - Current

Jul 2022 - Feb 2024

Aug 2020 - Aug 2022

Sydney, New South Wales

Principal & Registered Architect | Architectus Conrad Gargett

Principal & Registered Architect | Conrad Gargett (Merged into Architectus Conrad Gargett)

Senior Associate & Registered Architect | Conrad Gargett (Merged into Architectus Conrad Gargett) Feb 2010 - Aug 2020

Project Architect & Registered Architect | McConnel Smith & Johnson (Acquired by Conrad Gargett)

Architectus is a large design firms, with 770+ talented designers and specialists working across nine Australian studios and three affiliated New Zealand studios, making a positive and lasting impact on people, cities and communities. In 2023 Architectus and Conrad Gargett merged practices, offering expertise spanning Education, Public, Transport, Defence, Health, Heritage, Urban Futures, Landscape Architecture, Commercial, Residential and Interior Architecture sectors.

Principal & Registered Architect | Architectus Conrad Gargett (Mar 2023 - Current)

RESPONSIBILITIES:

 Manage day-to-day operations of the Health Section while leading numerous projects within the Studio in other sectors, such as Public and Infrastructure, collaborating with the Studio Leader to ensure both Client and Architectus expectations are met.

 Provide strong operational leadership in driving the HSEQ and sustainability culture across the Studio.

 Directly lead a dynamic team of 16 Architects and Interior Designers through all stages of project development from inception to completion, ensuring effective communication and mentoring to build strong teams.

 Determine project requirements, including budget, project fees, program and resources for project completion.

 Ensure the project scope and deliverables are formalised as part of clear and effective contract negotiations.

 Strategically plan projects, monitor performance against these plans with the Project, Team and Design Leaders

 Ensure projects are conducted professionally and skillfully, aligned with the company’s HSEQ objectives, design philosophy and business plans and ensure financial targets are achieved in line with company guidelines.

 Sign letters concerning Client/Architect fees and engagement conditions, adhering to the AMS approvals process.

 Participate in problem resolutions to ensure financial, scheduling and HSEQ objectives remain uncompromised.

 Spearhead the architectural design and documentation for complex consulting health projects, coordinating with builders, contractors, consultants and subject matter experts to ensure seamless project execution.

 Ensure hospital built facilities meet stringent requirements and are fully functional, adhering to the highest standards of design and operational efficiency.

 Communicate with clients, including builders and Health Infrastructure NSW, using advanced design communication skills to articulate concepts through imagery and diagrams, participating in concept design and visioning sessions.

 Liaise with Studio and Sector Leaders to allocate appropriate human and other resources for projects.

 Collaborate with the Group Commercial Manager to review client contracts, including terms/conditions of engagement.

 Work with the Design Management Group to ensure regular participation in design review processes for all projects.

 On behalf of Architectus, jointly with another Principal and the Group Commercial Manager, enter into written service agreements with Clients following the company’s AMS approvals process.

 Collaborate closely with the project team to fully understand client needs and establish open lines of communication with clients and contractors, ensuring alignment and satisfaction throughout the project lifecycle.

 Attend monthly financial reviews of major projects and work in partnership with Senior Project Leads to develop and refine design intent, ensuring preservation and enhancement of design excellence across the sector.

 Oversee the delivery of approved technical and design documents, ensuring accuracy, completeness, and compliance with project specifications and regulatory requirements.

 Contribute to network development, knowledge management and operational improvements, leading initiatives in employee mentoring, design review processes, and continuous improvement to enhance team performance.

 Identify business opportunities and convert them into revenue generation, aligning with the company’s HSEQ objectives.

 Cultivate new business opportunities and nurture existing networks, participate in national business development teams, contributing to strategic initiatives and pitching for new projects to expand the firm’s market presence.

 Negotiate fees and conditions of engagement with clients for commissions and any changes in scope, ensuring discussions are ratified with the Group Commercial Manager.

ACHIEVEMENTS:

 Promoted to Principal in 2024 in recognition of successfully unifying two merged studios into a high-performing, cohesive team. Achieved this by strategically aligning individual strengths, fostering cross-functional collaboration and cultivating a workplace culture in which talent, innovation, and accountability could flourish.

 Initiated and implemented a comprehensive graduate training program in 2024 aimed at enhancing defect identification processes and standardising defect recording practices. The program improved quality assurance and promoted consistency in defect management across diverse project typologies and sectors.

KEY PROJECTS:

 NSW Police HQ Refurbishment, NSW ($44M): Led the refurbishment of the NSW Police Headquarters, consisting of 13 floors of office and specialist fitout with key technical/security and acoustic requirements, enhancing facilities to better support tactical response capabilities and operational efficiency. The project construction is complete and being commissioned for handover to client.

 Children’s Hospital Westmead, Stage 2, NSW ($60M): Oversaw the refurbishment and expansion of critical facilities, including the gait lab, clinical research areas and linking infrastructure. Managed the design and delivery of this significant project, aimed at enhancing the hospital’s capabilities in paediatric care and research. The project construction is complete and being commissioned for handover to client.

 Eurobodalla Regional Hospital ($330M): Led the integration of culturally sensitive design elements while navigating complex project cost requirements. This involved working closely with NSW Government Architect in the SDRP process to ensure the design maintained a high standard and reflected the local communities cultural values and needs, while adhering to budget constraints.

The project is currently under construction.

 Bolton Clarke Cabrini ILU & Aged care Project ($60M): Successfully managed the developed design and tender process of 64 ILA unit development extension to an existing aged care facilities with complex and latent DA conditions. The site also included a derelict heritage listed building which was sensitively reused in the final design to become focus and jewel of the beautifully landscaped courtyard and community spaces.

 Shoalhaven Hospital, NSW ($438M): Contributed to the project to deliver key upgrades and improvements at Shoalhaven Hospital. The project focused on modernising facilities to improve patient care and operational efficiency. Shoalhaven will become the new hub of the Illawarra region and the project is currently under construction.

 Coffs Harbour Hospital Redevelopment, NSW ($116M): Directed the comprehensive redevelopment project aimed at improving healthcare delivery and infrastructure. Focused on modernising facilities and systems to better meet the needs of the community and enhance patient care with a particular focus on increased emergency department capacity and mental health admissions.

 SAMIS Central Ambulance Station, Forest Lodge, NSW ($19M): Successfully managed the development of a crucial ambulance station on an urban infill site. Applied valuable lessons from previous projects to deliver a facility that optimally supports emergency services within a densely populated area.

 Gosford Hospital Redevelopment, NSW ($348M): Spearheaded the redevelopment of Gosford Hospital. A new Acute Services Building over 11 levels with a major refurbishment of existing stock buildings significantly enhancing its capacity and functionality. The project aimed to improve patient care and operational efficiency, addressing both immediate and future healthcare demands.

 Angau Memorial Hospital, Lae, Papua New Guinea ($200M): Contributed to the development of a vital healthcare facility in a challenging environment during the COVID-19 pandemic as part of a joint venture. Focused on overcoming logistical and environmental hurdles to deliver a facility essential for the region's healthcare infrastructure.

 Tamworth Hospital Redevelopment, NSW ($211M): Led the refurbishment portion of Tamworth Hospital, aimed at enhancing community health services. Managed the design and implementation of improvements to support the growing needs of the local population

 Cairns Base Hospital, QLD ($450M): Contributed as part of a joint venture, overseeing the implementation of enhancements at Cairns Base Hospital to address the increasing healthcare demands with increased cancer care and mental health facilities. The project involved upgrading facilities to support better healthcare delivery and emergency support in the cyclonic and flood region

 Brookvale Community Health Centre, NSW ($50M): Managed the development of a new community health centre on a main arterial road to better serve local populations. The project provided improved healthcare services and facilities to the surrounding community on a challenging site due to its accessibility.

2006 - 2009 RICE DAUBNEY ARCHITECTS | www.hdrinc.com

Sydney, New South Wales

Project Leader

RESPONSIBILITIES:

 Led and managed large-scale and complex projects, ensuring effective project management throughout all phases.

 Determined all project requirements, including budget, fees, schedule, and resources needed for successful completion.

 Provided expert advice to clients on sub-consultant fees and conditions, establish formal agreements for their services.

 Reported to management on project performance, including any scope changes and variations from the project plan.

 Monitored the design performance and immediately report any changes that could impact the agreed design direction.

 Ensured the project is delivered according to the agreed design within the established conditions and responsibilities.

 Managed the project with foresight to maximise profitability while adhering to agreed conditions and responsibilities.

 Continuously reviewed project information and direct actions to deliver quality results and service while minimising risk.

 Administered contracts during the contract administration phase, with support from other project team members.

 Formalised changes to briefs, budget or program, promptly communicating these to the Team Leader for action.

 Strategically planned the project financially, monitoring performance against plans and take corrective action.

 Managed day-to-day client liaison using high-level communication, building strong relationships with key clients.

 Oversaw the preparation and management of all project correspondence, ensuring accuracy and timeliness.

 Provided professional leadership to enhance the knowledge and standards of staff engaged in the project.

 Met client requirements and expectations within the terms of the engagement and fee structure.

 Assisted in scheduling design reviews to ensure effective alignment with project milestones.

KEY PROJECTS:

 Macquarie University Specialist Clinic, North Ryde, NSW ($30M): Provided architectural advice during the construction of this five-story commercial building, which houses specialised health tenants. Working alongside another architect, I assessed the project’s status and documentation, addressing issues related to the compromised original design intent due to the project’s longevity. My role required effective communication and negotiation skills to realign the project with its intended quality standards and achieve a successful outcome before completion.

 Vincentia Town Centre, NSW ($30M): This project involved creating a new town centre with retail and commercial spaces on an eco-sensitive bushland site. I led the design team and consultants, ensuring that the competition design intent and quality standards were maintained through to the Development Application (DA) submission.

 Liverpool Hospital Redevelopment, Stage 2.1, Liverpool, NSW ($290M): As the Project Leader, I managed the development of a new six-story Clinical Services Building, integrated with the existing Clinical Services Building. I was responsible for establishing the design and documentation program, ensuring consistency across all documentation, and coordinating consultant output. Collaborating with the Design Director and Design Architect, I oversaw the design development and ensured compliance with the Public-Private Partnership (PPP) objectives. I also authored the Scheme Design Report to confirm that all project aspects met the outlined goals.

 Eastwood Shopping Centre Redevelopment, NSW ($130M): Led the redevelopment of a run-down shopping centre into a vibrant retail and residential development aimed at revitalising Eastwood’s retail strip. As the Project Architect, I managed a team of three and coordinated with services consultants and an external architectural firm responsible for the residential component. My role included overseeing the design process and guiding the project through the Development Application (DA) submission.

2001 - 2007

RESPONSIBILITIES:

KANNFINCH GROUP | www.kannfinch.com

Sydney, New South Wales

Senior Architect

 Led and managed the design and delivery of large-scale projects from concept to completion.

 Provided team leadership, mentoring junior architects to enhance their skills and professional growth.

 Coordinated multidisciplinary teams, ensuring seamless collaboration and successful project execution.

 Developed project briefs, determined requirements, and managed budgets, timelines, and resources.

 Consulted with clients to understand goals, provided expert advice, and maintained strong relationships.

 Prepared and presented design proposals, ensuring alignment with client vision and regulatory standards.

 Oversaw the preparation of architectural documents, ensuring accuracy and adherence to industry standards.

 Supervised quality assurance processes, ensuring compliance with company standards and regulations.

 Monitored project progress, managed risks, and ensured timely delivery within budget constraints.

 Contributed to business development by preparing proposals and participating in client pitches.

 Led contract administration, including tender evaluations, negotiations, and contract reviews.

KEY PROJECTS:

 41-43 Bourke Rd, Alexandria, NSW ($22M): Led the large-scale redevelopment of nine heritage-listed brick industrial buildings, creating 12,000m² of new light industrial and commercial space, along with a three-story car parking structure. The project was situated within the context of new residential developments and the Q Stores building. As the Project Architect, I was directly responsible for consultant coordination, design, documentation, and the Statement of Environmental Effects (SEE) of the project through to Development Application (DA). I managed a small team of three architects and collaborated closely with the Director of Planning to ensure the project’s success.

 East Quarter Apartments, Hurstville, NSW ($520M): This major development comprised seven residential towers, ranging from 8 to 12 stories, retail spaces on the ground floor, three levels of basement car parking, and extensive landscaped public areas. In my role as Project Coordinator, I worked alongside the Design Director to direct a team of seven people and two external architectural firms, utilising various CAD packages and coordinating with numerous specialist consultants. I was assigned to document the project for DA and Land and Environment Court submissions. Following DA approval, I also managed the interior design package, display showroom and production of marketing plans.

QUALIFICATIONS

MEMBERSHIPS & CLEARANCES

 Nominated as a Committee Member of the Property Council of Australia

 Assessor for the Board of Architects for new registrations

 Member of National Australian Women in Construction

PROFESSIONAL REFEREES

 Member of Royal Australian Institute of Architects

 Member of Australian Health Design Council  Australian Government Baseline Clearance

 NSW Police Baseline Clearance

ANDRE W ILSON

CAREER PROFILE

Thriving in a professional, client-centric team environment, I am actively seeking a rewarding opportunity as a Library Officer (Customer Support) with the Boroondara Library Service. Committed to delivering exceptional library experiences to the Boroondara community, I have provided the highest possible standard of frontline and circulation support in person, by telephone and in writing at various public libraries. With a proactive approach and a dedication to responsive customer service, I foster a positive team atmosphere while ensuring the needs of library patrons are met effectively. Equipped with strong communication and time management skills, I excel in engaging with library users and addressing their inquiries with professionalism and enthusiasm. I am adept at facilitating correspondence requests and managing diverse administrative tasks with precision and efficiency. Confident in my ability to contribute to your team, I am dedicated to maintaining the highest possible standard of frontline and circulation support to the Boroondara community. Flexible and adaptable, I am willing and able to work rostered shifts across all City of Boroondara libraries, including event, evening, Saturday and Sunday work, and school holidays as required. I am committed to contributing to the provision of an effective and efficient library and information service to meet the recreational, cultural, information and education needs of the people of Boroondara in accordance with values, policies, and budget accepted by Council.

QUALIFICATIONS & TRAINING

2018 HPE Content Manager 9 Level 1 & 2 Linked Training

2016 Bachelor of Information Studies Charles Sturt University (Distance Education)

2016 Library Australia Document Delivery Basics Libraries Australia

2022 Provide First Aid Certificate Life Saving Victoria

2014 Digital Recordkeeping Concepts NSW Government | State Records

2012 Recordkeeping Standards (Units 1-6) Public Records Office Victoria

2000 Diploma in Library and Information Studies Swinburne University of Technology

1998 Certificate of Records Management Level 2 Swinburne University of Technology

KEY SKILLS & COMPETENCIES

 Library Operations: Provides library services, from cataloguing and collections management and database management.

 Client Service: Provides quality client service, handling enquiries, builds positive rapport and optimises the client experience.

 Communication: Highly developed written and verbal communication skills, articulating key messages clearly and succinctly.

 Information Management: Performs document, records and archives management tasks, ensuring corporate governance.

 Collection Management: Understands collection management duties, including migration of digital media and metadata.

 Archival Knowledge: Understands archival principles and applies that knowledge over a variety of formats and records.

 Integrity: Represents the organisation in an honest and professional manner, modelling high standards of ethical behaviour

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Problem Solving: Effectively resolves problems and devises workable solutions, drawing upon analytical and conceptual skills.

 Analytical & Research: Well-developed analytical and research skills, with proven expertise in collecting and analysing data.

 Time Management: Well organised and highly efficient, with the ability to manage tasks, schedules and changing priorities.

 Team Leadership: Leads, manages, trains, coaches, supervises and mentors staff including performance management.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Administration: Performs administrative functions efficiently including record keeping, filing and document preparation.

 Cultural Understanding: Liaises effectively with Indigenous Australians, people from cultural and linguistic backgrounds

EMPLOYMENT HISTORY

2007 - Current CSIRO - DIVISION OF MOLECULAR & HEALTH TECHNOLOGIES LIBRARY

Clayton, Victoria

Library Disposal Assistant

CSIRO Molecular and Health Technologies was created in 2005 from the merging of CSIRO Health Sciences and Nutrition excluding the Adelaide campus and CSIRO Molecular Science. It is located over four sites: Parkville and Clayton in Victoria, North Ryde in New South Wales and in Adelaide, South Australia.

RESPONSIBIITIES:

 Conducted thorough evaluations of the library's collection to identify and remove duplicate journal copies, streamlining the collection and ensuring efficient use of space and resources.

 Utilised established lists and catalogues to cross-reference journal titles, ensuring that the library's collection was up-to-date and aligned with the institution's needs and priorities.

2002 - 2007

DEFENCE DEPARTMENT LIBRARY SERVICE

Victoria Barracks - Melbourne, Victoria

Library Officer

The Defence Library Service provides a range of services and resources meet the diverse information needs of the Australian Defence Organisation (ADO) in an ever-changing environment. The DLS can assist ADO staff involved in corporate activities, military trainees, trainers, course managers or personnel preparing for or on deployment.

RESPONSIBIITIES:

 Undertook crucial tasks in the Defence Department Library Service, focusing on the end processing of library materials to facilitate their distribution across multiple library sites nationwide.

 Played a pivotal role in the circulation process by typing Dewey numbers and ensuring the accurate placement of books into circulation, thereby enabling seamless access to library resources for patrons.

 Collaborated with team members to coordinate the end processing activities and communicated effectively to ensure alignment with library policies and procedures.

1997 - 2002

COMMONWEALTH DIRECTOR OF PUBLIC PROSECUTIONS

Melbourne, Victoria

Library Technician in Training (Industry Placement)

The Office of the Commonwealth Director of Public Prosecutions (CDPP) is an independent prosecution service established by Parliament to prosecute alleged offences against Commonwealth law. CDPP aims to provide an effective, ethical and independent criminal prosecution service for Australia in accordance with the Prosecution Policy.

RESPONSIBIITIES:

 Efficiently shelved library materials and meticulously uploaded circulation data to maintain accurate records of resource usage and availability.

 Methodically sorted and filed legislation, serials, and other library materials, ensuring easy accessibility and efficient retrieval of documents.

 Played a key role in the upkeep of the library catalogue by inputting new items into the library management system, contributing to the continuous expansion and accuracy of the library's collection.

 Provided valuable support to legal officers by conducting database searches, retrieving relevant information and facilitating access to legal resources, thereby enhancing their efficiency and productivity.

1996 - 1997 WHITEHORSE MANNINGHAM REGIONAL LIBRARY CORPORATION

Nunawading, Victoria

Library Technician in Training

Whitehorse Manningham Regional Library Corporation provides library services to the Cities of Whitehorse and Manningham. Responsibility for governance rests with the Library Board which comprises Councillors, Council officers and community members representing both Cities.

RESPONSIBIITIES:

 Reshelved library materials and shelf reading, organised periodicals and deleted old periodicals from circulation.

 Redirected other books to other library branches as required.

COMPUTER SKILLS

DATABASES & COMPUTER CATALOGUE SOFTWARE

MICROSOFT OFFICE SUITE

First, Urica, Unicorn, ODIN-Workflow, Spydus and TRIM

Experienced using Word and Excel to prepare memos, correspondence, reports, spreadsheets, tables and expertise using Outlook

PROFESSIONAL MEMBERSHIPS

 Member of the Australian Library and Information Association (ALIA)

PERSONAL DETAILS

LANGUAGES: Fluent English

HEALTH: Excellent, physically fit, non-smoker

LICENCES: Current Driver’s Licence

INTERESTS: Walking, gym, swimming, gardening, reading, eating out and going to markets

PROFESSIONAL REFEREES

Ellen Coates

Collections Librarian

Prahran Mechanics Institute

39 St Edmonds Road

PRAHRAN VIC 3181

 (03) 9510 3393

 ellen@pmi.net.au

Craig Body

Operations Coordinator

Banyule Leisure Facility Management

170 Waterdale Road

IVANHOE VIC 3079

 (03) 9490 7111

 craig.body@banyule.vic.gov.au

CAREER PROFILE

Mary-anne Lee

As a self-motivated, resilient and safety-focused team member with a desire to undertake new challenges, I am actively pursuing a Trainee Dump Truck Operator in the mining industry where I can expand my skills, training and experience. Thriving under pressure with a strong work ethic, I have worked in fast-paced environments, both as part of a team and unsupervised. Maintaining a flexible approach, I am willing to work various rosters with the ability to work in remote areas and challenging conditions. Possessing an overriding commitment to a strong safety culture, I am skilled in complying with safe work practices, whilst driving continuous improvement in the workplace. Thriving in high pressure environments, I consistently meet deadlines and proactively work as part of a team, building and maintaining strong relationships with colleagues and management. Displaying a high level of resilience in fast-paced environments, I remain calm under pressure and participate in constructive discussion around critical issues, whilst responding to difficult and complex situations and challenges effectively.

QUALIFICATIONS & TRAINING

2023 Working Across Boarders

Averley Training

2023 White Card (Work Safely in the Construction Industry) WorkSafe Western Australia

2023 Working with Children Check (No: 3932683)

Western Australian Government

2021 Certificate III in Civil Construction including Excavator Operating Licence Training Alliance

2013 Certificate I & II in Ticketing and Fare Building Sabre

2007 Certificate III in Travel and Tourism Retail Sales Flight Centre

KEY SKILLS & COMPETENCIES

 Workplace Safety: Consistently adheres to Occupational Health & Safety standards, driving a safe work environment.

 Process Improvement: Drives innovation and continuous improvement, developing and improving workplace processes.

 Resilience: Displays high-level resilience in fast-paced environments, responding to challenges and overcoming adversity.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Team Work: Contributes as a dedicated and supportive team member, sharing information and contributing to objectives.

 Labouring: Maintains a hands-on approach, with experience performing labouring, manual handling and heavy lifting.

 Communication: Highly developed written and verbal communication skills, articulating messages clearly and succinctly.

 Team Leadership: Leads, manages, trains, supervises and mentors team members including performance management.

 Compliance: Understands, interprets and applies legislation, policies and procedures in safety-focused environments.

 Integrity: Represents the organisation in an honest, professional manner, modelling high standards of ethical behaviour.

 Time Management: Well organised and efficient, with the ability to manage tasks, schedules and changing priorities. R

EMPLOYMENT HISTORY

Aug 2023 - Current THE WELL CONNECTED TRAVELLER

Perth, Western Australia

Travel Agent

RESPONSIBILITIES:

 Arrange and book a range of bespoke travel experiences from extraordinary adventures to first-class business travel for elite clientele using their accumulated travel rewards points across multiple reward programmes.

 Assist a high profile network of companies to manage their rewards, combining and consolidating travel points.

 Computer operation and data entry, CRM management, payment processing, reconciling and invoicing.

 Manage and coordinate upgrades, connections, hotels, transport, events, tours, conferences or cruises, working with an exclusive network of hotels and travel services to help clients get more out of their points with every trip.

 Provide professional customer service, Itinerary and frequent flyer consulting and General travel agent duties

 Issue and reissue tickets to clients, problem solving and provide outcomes-based client services.

ACHIEVEMENTS:

 Efficiently coordinated cruises, trains and flights based on cost and time of travel to enhance the client experience.

 Efficiently managed customers' travel requirements 24/7 including last-minute bookings and handled complaints.

 Completed strategic planning for meeting targets and managed corporate accounts.

Aug 2016 - Jan 2019 RAC TRAVEL

June 2017 - Jan 2019

Aug 2016 - Feb 2017

CSC Roadside Assistance

RESPONSIBILITIES:

Joondalup, Western Australia

CSC Roadside Assistance

International Travel Consultant

 Provided a high quality member-centric experience, whilst assessing members with breakdown requirements

 Actively participated in monthly target strategy meetings and actively followed RAC's LEAD behaviours.

 Screened and maintained memberships benefit and entitlements for RAC members.

 Dispatch service providers to assist member and cross selling of RAC products

 Maintained a positive and strong work ethic to support others.

ACHIEVEMENTS:

 Applied a knowledge of work, health & safety practices to motor vehicle repair/servicing and customer service.

 Demonstrated strong communication and customer focus, work with a range of diverse communities.

 Utilised expertise to assess the appropriate action to keep members moving in the safest way.

International Travel Consultant

RESPONSIBILITIES:

 Advocated RAC Member benefits, liaised professionally with new and existing members, provided advice on the latest marketing and RAC branding discounted travel or insurance as well as issuing correct tickets and packaging.

 Organised travel from beginning to end, through booking tickets and accommodation and securing transportation.

 Communicated with the team through provided channels to collaborate and deliver cohesive travel solutions

 Proficiently utilised a broad range of online booking systems for business and leisure travel arrangements, including Galileo, Sabre and Amadeus morning marketing meetings and monthly target strategy meetings

 Kept clients informed about necessary travel documents and health requirements for their destinations.

 Maintained a strong network of international agents to simplify and streamline international bookings.

 Performed daily banking and EFTPOS reconciliation, ticket centre statements and bank statements.

 Handled visa requirements and kept updated with political activity in foreign countries.

ACHIEVEMENTS:

 Researched efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.

 Efficiently coordinated cruises, trains and flights based on cost and time of travel to enhance the client experience.

 Completed strategic planning for meeting targets and managed corporate accounts.

May 2016 - Aug 2016

BRITISH TRAVEL

West Perth, Western Australia

Support Sales (Temporary Contract)

EMPLOYMENT HISTORY

Feb 2016 - May 2016 THE WELL CONNECTED TRAVELLER

Perth, Western Australia

International Luxury Travel Consultant

RESPONSIBILITIES:

 Extensively engaged with clients, provided a high quality customer service and developed meaningful relationships.

 Managed frequent flyer travel points, designed travel itineraries and provided product information for marketing material.

 Arranged business and leisure travel arrangements using Sabre, SAM, Calypso and general wholesale booking engines.

 Performed daily banking and EFTPOS reconciliation, managed ticket centre statements and bank statements.

 Planned and coordinated a wide range of Meetings, Incentive, Conferences and Events (MICE)

 Handled visa requirements and remained updated with political activities in foreign countries

 Issued correct tickets and packaging as well as managing corporate accounts.

ACHIEVEMENTS:

 Actively participated in strategic planning activities to meet and exceed targets.

 Efficiently managed customers' travel requirements 24/7 including last-minute bookings and handled complaints.

 Professionally responded to website, email, telephone and referrals and followed up on all enquirers to drive sales.

May 2015 - Feb 2016 THE TRAVEL AUTHORITY

Perth, Western Australia

After Hours Emergency Senior Travel Consultant

RESPONSIBILITIES:

 Provided a high level of support to clients in the mining and oil & gas industry with emergency travel arrangements, including cyclone evacuation and compassionate leave, working under pressure and managing time effectively.

 Remained informed about airline rules, regulations, tariffs and fare requirements and apply to travel arrangements.

 Handled visa requirements, scheduling, keeping updated with political activity in foreign countries affecting travel.

 Arranged urgent travel requirements within client travel policy and budget

 Managed corporate accounts utilising Amadeus and Tramada systems

ACHIEVEMENTS:

 Worked efficiently and multitasked while maintaining a professional and positive rapport with clients.

 Attended to urgent travel requests, provided timely assistance and ensured clients' needs were met.

 Effectively managed rerouting and exchange processes, ensuring minimal disruption to travel plans.

 Worked flexible hours and shifts as determined by business needs and client call volumes.

EARLIER WORK HISTORY

Sep 2013 - May 2015 HELLOWORLD WHITFORD International Travel Consultant

May 2013 - Sep 2013 BCD

Jul 2012 - May 2013 CHEVRON - WHEATSTONE PROJECT

July 2011 - Jan 2012 CTM

Consultant

Travel Consultant

Feb 2010 - Feb 2011 CARINE TRAVEL BUG International Travel Consultant

Nov 2006 - Nov 2009 FLIGHT CENTRE International Travel Consultant

PERSONAL DETAILS

NATIONALITY: Australian Citizen

DATE OF BIRTH: 9 July 1982

HEALTH: Excellent, physically fit, non-smoker and non-drinker

VACCINATIONS: COVID-19 Vaccinated

LICENCES: Current Driver’s Licence

INTERESTS: Personal growth and healthy mindset, weight training and outdoor activities

TOM CHAPMAN

2 June 2025

Recruitment Team

Iluka Resources Limited

Balranald, NSW

Dear Hiring Manager,

Re: Maintenance Superintendent

I am writing to express my keen interest in the position of Maintenance Superintendent at Iluka Resources’ Balranald operation. With over 30 years of multidisciplinary maintenance leadership across underground and surface mining operations throughout Australia, Africa, and New Zealand, I bring an extensive and well-rounded capability set in asset management, reliability engineering, workforce development, and operational optimisation. I am particularly energised by Iluka’s pioneering deployment of remotely operated underground mining systems and the opportunity to contribute at the critical operational readiness phase, helping to build, from the ground up, a resilient maintenance function that will underpin production success and long-term asset performance.

My career is anchored by a trade qualification in Heavy Automotive Engineering, complemented by a Diploma in Maintenance Management and a Certificate IV in Training and Assessing. I hold statutory supervisory certification, Incident Cause Analysis Method (ICAM) training and I am fully conversant with WHS legislation and risk management protocols across high-hazard environments. Across my senior leadership appointments including my current role as Underground Maintenance Superintendent with Barminco at Zone 5 in Botswana, I have consistently demonstrated the ability to lead large, culturally diverse teams, implement high-reliability maintenance programs, and deliver measurable improvements across availability, cost control, safety and workforce capability.

At Barminco, I oversee a department comprising over 230 personnel, including mobile and fixed plant technicians, planners, electricians, warehouse officers and remote technology specialists. I have successfully introduced predictive maintenance frameworks underpinned by real-time telemetry, vibration analysis, thermography and electrical load diagnostics. These measures have enabled us to maintain fleet availability at consistently high levels above 85%, despite challenging site conditions and logistical constraints. I have also embedded a rigorous shutdown planning regime to ensure that both planned and opportune maintenance interventions are executed safely, efficiently, and with minimal production disruption.

My leadership is characterised by a strong emphasis on technical mentorship, clear communication and values-driven engagement. I conduct regular safety briefings, toolbox talks, and individual coaching sessions to foster accountability, operational ownership, and continuous improvement. These efforts have led to tangible uplifts in safety performance, incident response capability and team morale. During my tenure with African Underground Mining Services (AUMS) in Ghana, I led the overhaul of the underground workshop’s reliability processes. By introducing a rebuild cost forecasting model and asset life-cycle planning tools, I delivered a 17% reduction in component budget overruns and significantly improved long-term expenditure predictability. I also initiated a technical uplift program that included the structured upskilling of national fitters and leading hands, which improved workforce self-sufficiency and reduced reliance on expatriate resources.

In previous roles across Western Australia with RUC and GBF Contracting, I designed and implemented maintenance schedules that aligned with both short-term production goals and long-term capital strategy. I led classified plant compliance initiatives, streamlined procurement and inventory management processes and optimised CMMS utilisation across platforms such as SAP, Pronto, Oracle and JDE. These improvements supported the timely delivery of shutdowns, minimised critical path delays, and reinforced data integrity in maintenance reporting. Notably, I was entrusted with the design and project management of a purpose-built underground maintenance facility during my time at Leighton Mining’s Favona Decline Project in New Zealand. This greenfield initiative required the integration of workshop design, hydrocarbon management, statutory compliance and tooling logistics. Its successful delivery remains a testament to my capacity to navigate complex technical, regulatory and stakeholder considerations simultaneously.

What draws me to Iluka Resources is the organisation’s bold commitment to innovation, environmental stewardship and the strategic development of Australia’s critical minerals sector. The Balranald project’s incorporation of novel underground mining technologies presents a rare and exciting opportunity to shape fit-for-purpose systems, processes and culture at the very genesis of operations. I am inspired by Iluka’s corporate values of Integrity, Respect, Courage, Accountability and Collaboration, which closely mirror my own leadership philosophy and professional conduct.

I am open to FIFO, DIDO, or relocation and welcome the opportunity to play a foundational role in establishing a robust, future-focused maintenance function that supports the Balranald site’s operational and strategic imperatives. Please find attached my résumé for your consideration. I would be delighted to discuss my candidacy further and provide any additional information that may assist in your evaluation. Thank you for considering my application.

Yours sincerely,

Tom Chapman

LEADING BORDER FORCE OFFICER |APS LEVEL 4

Applicant:

Jack Smith  j-smith@yahoo.com.au

| Closing Date: 14 May 2025

I am enthusiastic about applying for the position of Leading Border Force Officer within the Australian Border Force, which aligns with my long-standing commitment to safeguarding the integrity of Australia’s migration system and supporting operational enforcement activities. I bring over five years of APS experience within the Department of Home Affairs, including my current role as a Senior Visa Decision Maker (APS4) and prior experience as a Visa and Citizenship Processing and Procedural Support Officer (APS3). Throughout my public service career, I have demonstrated sound legislative knowledge, cultural sensitivity and a strong work ethic in delivering high-quality, legally defensible outcomes under pressure. I am drawn to this role as it presents an opportunity to extend my expertise into frontline removals and compliance operations while contributing to community safety and national interest. I am fully prepared to meet all physical, medical and deployment requirements associated with the role.

Achieves Results: As a Senior Visa Decision Maker, I identified process inefficiencies impacting the timely finalisation of high-risk student visa applications, particularly in cases requiring verification of financial and educational documents. Recognising the need for consistency and speed, I developed a suite of customisable decision record templates and standardised correspondence, aligned with policy and legislative requirements. These resources were adopted by my team and significantly improved workflow cohesion, decision accuracy, and compliance with departmental performance targets. I also delivered peer-to-peer training to embed best practices, which reduced processing delays and improved first-pass decision quality. Management commended my initiative for enhancing overall team productivity and quality assurance outcomes. Previously, in my role as a Visa and Citizenship Processing and Procedural Support Officer, I was responsible for managing a large and complex caseload involving protection, citizenship, and temporary visa streams. During peak demand periods, I restructured my workflow prioritisation by leveraging internal systems to track status, flag high-risk cases, and eliminate duplication. This method improved the turnaround time for complex assessments and enabled me to consistently exceed my daily processing targets. My ability to adapt systems knowledge to operational outcomes was acknowledged during performance reviews, and I was frequently asked to assist others experiencing backlogs.

Personal Drive and Integrity: As a Senior Visa Decision Maker, I was part of a team addressing a high volume of student visa applications from South Asia, many of which were considered high-risk and required additional scrutiny. Drawing on my own Indian cultural background and fluency in Hindi and Punjabi, I provided my colleagues with informal cultural briefings and translation assistance to help interpret educational documents and verify authenticity. I also contributed to the creation of a reference guide for handling culturally sensitive cases. My willingness to share expertise not only improved accuracy across the team but also supported stronger compliance outcomes and reduced unnecessary referrals. This demonstrated both initiative and a deep commitment to maintaining integrity in high-volume operations. As a Visa and Citizenship Processing and Procedural Support Officer, I handled a case that involved suspicious academic documentation. Through careful cross-referencing and investigative use of departmental systems, I identified significant inconsistencies and promptly escalated the case to the Integrity Unit for formal investigation. I followed up with an internal report outlining the findings and recommended procedural adjustments to strengthen internal checks. I also mentored a newer officer on how to identify red flags in similar applications. The matter resulted in a prevention of an unlawful visa grant, reinforcing our unit’s compliance posture and reflecting my adherence to ethical and professional standards.

Demonstrates Professional or Technical Proficiency: In my capacity as a Senior Visa Decision Maker, I frequently assess complex applications involving character and public interest criteria under the Migration Act. In one notable case, I was required to draft a decision record involving adverse information that required close alignment with Ministerial Direction 90. I researched relevant case law, applied procedural instructions, and sought policy clarification to ensure my recommendation was defensible and thorough. The final decision was approved without amendment, and my interpretation was later used as a reference for similar cases within the team. This demonstrated my capacity to apply legislative frameworks with precision and technical rigour. Earlier in my career as a Visa and Citizenship Processing and Procedural Support Officer, I developed advanced proficiency in systems such as ICSE, TRIM, and departmental databases. I was regularly relied upon to assist colleagues in navigating data discrepancies, retrieving legacy case information, and ensuring records were updated in accordance with retention protocols. My attention to data integrity directly contributed to improved audit outcomes and reduced administrative rework. My comfort working across multiple systems enabled me to proactively identify and flag operational risks before they impacted processing continuity.

Demonstrating strengths in legislative interpretation, operational preparedness, procedural integrity, and stakeholder collaboration, I am confident in my capacity to successfully transition into this uniformed operational role. I bring a steadfast commitment to upholding community safety, enforcing migration law, and responding with agility and discipline in high-pressure, field-based environments. I am committed to meeting all expectations associated with the position of Leading Border Force Officer, including physical, medical and ethical standards.

STEVEN THOMAS

Attn: Human Resources REA Group

Re: Customer Support Consultant

Dear Sir/Madam,

Thriving in high-pressure environments as an award-winning customer service professional with exceptional interpersonal, negotiation and relationship building skills, I wish to be considered for the above position with your leading digital business as advertised on SEEK. I am eager to provide frontline customer service interface for REA Group’s customers, consumers and internal stakeholders, with a passion for quality service and customer loyalty.

Maintaining a solution-focused approach, I am confident that I would make a positive addition to your progressive team with the ability to resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner. Throughout my career across service-focused industries, I have created positive rapport and respect instantly coupled with an outcome-focused approach. My diverse skill set can be demonstrated in my work within the employment, aviation, healthcare and construction sectors together with prior contributions as a Property Developer/Marketing Manager, Licensed Estate Agent and Business Partner/Restaurant Manager.

I have gained a wealth of skills and experience in building strong relationships coupled with effective pipeline management to maintain a consistent supply of new business. I have a proven track record of accomplishment in building sales and acquiring new business through significant market change, contributing to optimal service delivery, providing expert product advice, contributing to developing and launching products, leading by example whilst maintaining budgeted operational costs and evaluating new methodologies for continuous improvement.

Having owned and operated businesses in the past, I am adept at initiating meaningful conversations with prospects, understanding their needs and qualifying their interest. Demonstrating accountability for driving quality customer service with a professional and persistent approach a high performing sales professional, I have achieved unprecedented accomplishments, which I believe would make me a positive contribution to your team:

 Customer Service: Builds strong relationships with new and existing customers, optimising customer service.

 Sales Management: Successfully performs sales activities, with an influential and compassionate approach.

 Negotiation: Persuades, influences and negotiates with various key stakeholders to meet desired outcomes.

 Business Development: Effectively identifies and engages potential clients, establishes and builds new clients.

 Continuous Improvement : Identifies trends and opportunities to considerably improve systems and processes.

 Processes & Systems: Ensures processes and systems are in place to meet volume, quality and cost objectives.

 Technology Savvy: Proficient using software and systems including MS Office Suite, CRMs and databases.

 People Leadership: Inspires and motivates teams, building a high performing and supportive team culture.

 Customer Service: Delivers an exceptional level of service to maintain an outstanding customer retention

Find attached my résumé which details my accomplishments together with referees who will verify my capabilities. I welcome the opportunity to elaborate further regarding my suitability and potential contributions to your leading company at an interview. Thankyou for your time, I am exciting to hear from you soon.

Yours sincerely,

Steven Thomas

Attn: Kristie Koch, West Moreton Health

Re:

Dear Ms. Koch,

Nurse Navigator - Youth Detention | Job Ad Ref: QLD/WM590573_09

I am writing to express my enthusiastic interest in the Nurse Navigator - Youth Detention position at West Moreton Health as recently advertised. With a robust foundation in nursing and demonstrated experience in infection control, crisis management and patient-centered care, coupled with proven proficiency in delivering primary health services within detention centers and corrections facilities, I am confident in my ability to make a significant contribution to your esteemed team.

I am particularly drawn to this role due to my profound passion for supporting youth in challenging circumstances. I believe in cultivating an environment that not only promotes health and well-being but also addresses the distinctive psychosocial challenges faced by young individuals in detention. My approach prioritises the establishment of trust and rapport with patients, thereby fostering their engagement in their own care. I am deeply committed to delivering high-quality care, especially to vulnerable populations. I am experienced as a Clinical Nurse at the Alice Springs Correctional Centre and as a Registered Nurse at the Immigration Detention Centre at Scherger RAAF Base in Weipa. Furthermore in my work at Alice Springs, I delivered primary healthcare services, conducted comprehensive health assessments and managed complex health issues, including mental health and chronic conditions, while ensuring the safety and well-being of inmates. During my tenure at the Immigration Detention Centre, I applied advanced assessment skills to triage detainee medical needs and prioritise care, ensuring timely interventions. I effectively coordinated care with multidisciplinary teams while maintaining security protocols. My commitment to improving health outcomes was evident through my active participation in risk management initiatives and quality improvement projects, enhancing service delivery in both correctional and detention settings.

I am highly experienced in applying effective contemporary clinical knowledge and clinical management skills in the management of nursing care. In my nursing experience spanning two decades, I have applied contemporary clinical knowledge and management skills to ensure the highest standards of patient care. My approach is rooted in evidence-based practices, which I stay updated on through continuous professional development, including attending workshops, reading current research, and participating in multidisciplinary team discussions. For example, while managing the care of patients with complex co-morbidities during my clinical rotations, I applied contemporary guidelines for chronic disease management, including diabetes and cardiovascular conditions, to develop individualised care plans. I collaborated with the healthcare team to ensure seamless patient transitions across care settings, addressing both acute and long-term needs. My interventions improved patient outcomes, evidenced by faster recovery times and increased patient satisfaction.

I have also demonstrated clinical management skills through my ability to prioritise and delegate tasks effectively within the nursing team. For instance, in a high-acuity setting, I managed patient admissions and discharges efficiently while ensuring ongoing care for existing patients. I am skilled in supervising and supporting less experienced staff and students, ensuring they adhere to best practices and maintain patient safety. Moreover, I have experience in managing patient care through the use of contemporary tools and technology. For instance, I am proficient in electronic health records (EHR) systems, which I utilise to monitor patient progress, document care, and communicate effectively with the multidisciplinary team. I ensure that clinic al documentation is accurate, timely, and in line with professional and legal requirements. My focus on patient-centered care, along with my ability to manage clinical workflows, enables me to deliver high-quality nursing care that meets the evolving needs of the healthcare system.

Demonstrating the ability to build and maintain strong relationships, I demonstrate strong leadership with the ability to develop strong teams across the health landscape within a framework of open communication. Throughout my career in nursing, I have placed a strong emphasis on building and maintaining effective relationships across multidisciplinary teams, patients, and their families. During my time as a Clinical Support Educator at KCI Medical (Kinetic Concepts Inc.), I developed strong professional relationships and worked collaboratively with a wide range of clinicians, nurses, and healthcare professionals. My role focused on providing clinical education and support for the Vacuum-Assisted Closure (V.A.C.) negative pressure wound therapy system across a large geographical territory from North Brisbane to Rockhampton. In this role, I had the opportunity to collaborate closely with Surgeons, hospital-based nurses, and Community Nurses to ensure the optimal use of the V.A.C. system in wound care management. By engaging these diverse stakeholders, I created a cohesive network of professionals focused on improving patient outcomes. Open communication was a key aspect of this collaboration, as I routinely liaised with clinicians to discuss treatment plans, share best practices, and provide real-time support. Additionally, I facilitated training sessions tailored to different learning needs and environments, delivering structured education programs, hands-on product training, and interactive in-service presentations. These educational forums fostered strong team development by ensuring that healthcare professionals felt confident and competent in using the V.A.C. system. By taking a collaborative and communicative approach, I was able to build trust, establish rapport, and create a supportive learning environment.

A particular highlight of my time in this role was the ability to connect hospital and community-based healthcare teams. I worked with acute care and community nurses to ensure continuity of care for patients transitioning between these environments, which required strong coordination and communication between teams. This collaborative approach ensured that patients received seamless wound care, regardless of where they were in their treatment journey. I demonstrated my ability to not only build strong working relationships but also to develop and strengthen teams across the health landscape. My approach to open, transparent communication allowed for the effective exchange of ideas and strategies, leading to improved patient care outcomes and enhanced professional relationships within the healthcare community.

I am both dedicated and highly experienced in delivering clinical services collaboratively integrating the broader multidisciplinary health care team across the system in delivering high quality, patient centred care. In 2020, I secured a Nurse Navigator shadowing position at Ipswich Hospital, where I applied the Nurse Navigator Model of Care to manage complex cases. A particularly challenging case involved an African refugee patient who spoke no English, and whose language lacked a written component, posing significant health literacy barriers. Despite booked interpreters, she missed multiple Gynaecology OPD appointments. I was tasked to navigate the system to optimise health outcomes and provide a truly patient-centered experience. Using a Biopsychosocial Model of Care and evidence-based tools, I identified her clinical needs and formulated a holistic care plan that addressed her physical, psychological and sociocultural factors. Recognising the language barrier, I contacted her GP and discovered the unique challenges with her language. The interpreter, the only one in Australia fluent in her language, had missed several appointments due to scheduling issues. Investigating further, I uncovered a system fault in the OPD's interpreter booking process, which I rectified by directly coordinating with the interpreter to ensure availability. Identifying such systems anomalies and addressing them is a core part of the Nurse Navigator role. Additionally, after learning that the patient felt culturally unsafe with a male interpreter, I arranged for a female nurse chaperone. This solution allowed the patient to attend the appointment and fully comprehend the information provided. This experience demonstrated my ability to integrate multidisciplinary teams, collaborate openly, and resolve complex challenges, ensuring high-quality, patientcentered care across the health system.

As a Registered Nurse, I have consistently demonstrated contemporary clinical expertise by employing evidence-based strategies to inform my decision-making and enhance the quality of care provided. This commitment to patient-centered care is reflected in my ability to assess complex clinical situations, develop individualised care plans, and collaborate effectively with multidisciplinary teams to ensure comprehensive and compassionate care. As a Clinical Nurse at Alice Springs Correctional Centre, I faced a critical emergency when inmates set fire to a cell block. The situation was chaotic, with multiple injured prisoners and limited resources, as I was the sole nurse on site. My primary responsibility was to ensure the safety and well-being of the inmates while providing immediate and effective nursing care to those injured in the fire. I needed to manage the emergency response independently and establish a structured approach to triage and treatment. I quickly assessed the situation, prioritising care for the most severely injured inmates. Drawing on evidence-based practices, I set up a makeshift triage system to evaluate and categorise injuries based on severity. I administered first aid, including treatment for burns and smoke inhalation, while coordinating with correctional officers and fire personnel to ensure an organised response. I also communicated with external healthcare teams to facilitate the transfer of critically injured inmates for advanced care. The prompt and structured response I implemented minimised the chaos and ensured that all injured inmates received timely care. Following the incident, I provided compassionate support and post-incident care, addressing both physical injuries and psychological impacts. My efforts contributed to the development of improved emergency response protocols for the facility, enhancing the overall preparedness of the nursing team for future incidents. This experience underscored my commitment to evidence-based practices and reinforced the importance of effective communication and leadership in delivering highquality, patient-centered care in challenging environments.

In the dynamic landscape of healthcare, my capacity to work autonomously has been essential for delivering high-quality, patient-centered care. My experience has honed my capacity to exercise independent professional judgment, allowing me to navigate complex clinical situations effectively. I have consistently demonstrated this skill by employing critical thinking and problem-solving strategies to assess patients' needs, prioritise interventions, and implement appropriate care plans. During my tenure as a Registered Nurse at the Immigration Detention Centre on Scherger RAAF Base, I was responsible for providing primary health care to a culturally diverse population of detainees. The environment was challenging, with limited resources and a range of health concerns that required immediate attention. My primary task was to deliver high-quality, patientcentered care autonomously, conducting thorough health assessments, triaging medical needs, and prioritising timely interventions for detainees while ensuring compliance with healthcare standards. I employed advanced assessment skills to evaluate the health conditions of detainees.

Utilising critical thinking, I developed individualised patient care plans that addressed both immediate and long-term health needs. When faced with acute medical situations, I responded quickly and effectively, coordinating care without direct supervision. I also identified areas for quality improvement and contributed to risk management initiatives to enhance service delivery. Additionally, I provided health education and preventive care information to detainees, ensuring they understood their health conditions and treatment plans. My ability to work autonomously resulted in timely and effective interventions that significantly improved the mental and physical well-being of detainees. I successfully navigated the complexities of delivering healthcare in a detention setting, contributing to better health outcomes and maintaining professional standards of care. My efforts not only ensured that detainees received appropriate medical attention but also fostered a supportive environment that promoted their overall health and well-being.

Find attached my résumé with referees for your consideration. I would be grateful for the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to the possibility of contributing to West Moreton Health's mission of providing exceptional care to the youth in our community.

Warm regards,

Pam Bartholomew

STATEMENT

Chief Officer | Queensland Police Service | Job Ad Ref: QLD/520389/23

Demonstrating accountability for the execution of results through professionalism, persistence and transparency as a high performing leader within community-focused law enforcement and emergency services organisations, I am confident that my skills and experience would be well utilised as a Chief Officer at the Queensland Police Service. Successfully optimising and developing capability to deliver volunteer led services, I have successfully planned, coordinated and led emergency and disaster related capability to ensure community safety with the NSW State Emergency Service and NSW Police Service. In addition to my extensive experience in the public service, I have completed various qualifications including Graduate Diploma of Crisis Leadership, Graduate Diploma of Strategic Leadership, Advanced Diploma of Government (Emergency Services), Advanced Diploma of Public Safety (Management) and various other training.

Communicating with influence, I have provided high-quality, expert advice and strategic direction to drive organisational vision and operations through the delivery of high level strategy, policy, reform and program advice to deliver departmental objectives. During my tenure at The NSW State Emergency Service, I was advised of the upcoming development of a North Eastern Zone Capability Plan in line with principles of North Eastern Zone Business Plan and NSW SES Strategic Plan, in order to inform current and future capability required to meet operational needs within the zone. In my capacity as the Zone Commander of the newly formed Zone Lead and task Operations Team and Matrix Teams, I was tasked to contribute to overall information gathering and analysis to create strategic direction of zone through capability plan within set timeframes.

Determined to achieve objectives, I utilised my leadership skills to coach and mentor new team members on requirements and thought processes whilst clearly explaining the importance of the plan. I provided clear direction and a framework including parameters of requirements and created strong working relationships within the newly formed team to achieve clearly defined goals. Maintaining a solution-focused approach, I resolved conflict that arose between teams on work priorities and maintained a high level of focus to achieve objectives within designated timeframes. Under my leadership and direction, excellent outcomes were achieved as I successfully introduced a robust Zone Capability Plan, outlining current and future needs to meet operational requirements within the North Eastern Zone The plan effectively met the needs of North Eastern Zone and delivered on objectives. Furthermore, I established a high performing and engaged team, whilst developing and leading a positive culture of working as one group, despite matrix reporting lines.

Demonstrating strong leadership skills, I am experienced in managing, coaching, mentoring and training high performing teams, building organisational capability through the development of high-performance teams, whilst planning and delivering effective outcomes and service wide programs. Whilst leading and developing teams, I provide direction and feedback whilst motivating and engaging team members in the achievement of team objectives. It was determined that Local Flood Plans for the North Eastern Zone were non-compliant upon the outset of a newly formed zone with minimum staff and leadership to complete this work. NSW State Emergency Service are the lead and responsible for the creation and maintenance of Local Flood Plans within each Local Government Area for the State of New South Wales working closely with Local Emergency Management Committees and other key external stakeholders. Local Flood Plans included three Volumes and guides on planning, preparedness and response for flooding events. During this time, I was tasked to build high performing Planning Team with strong leadership and clear direction to ensure compliance in all three Volumes of Local Flood Plans within North Eastern Zone in set timeframes. I led and coordinated the recruitment of vacant positions and formed a new team of suitable persons to complete this significant work. Moreover, I met with the Planning Coordinator and set objectives to meet desired outcomes. I then engaged with stakeholders including Local and Region Committees, providing clear direction and timeframes. Throughout the process, I monitored progress and ensured each plan was completed and tabled at relevant LEMC and endorsed. I worked in close collaboration with Planning Coordinator and team member to develop high performing culture, ensuring key objectives were met with regular check-ins As a result, we are on target to achieve compliance in all three Volumes of Local Flood Plans by 31 December 2023. This has been a rewarding yet large volume of work, completed by a newly formed team that I guided and supported The completion of this work will see North Eastern Zone better prepared through this planning work for response and recovery in operational events.

As an emergency services leader, I have exercised broad external influence to drive strategy and optimise the development of capability and capacity to deliver volunteer led services, including significant preparation and responses during Disaster and Emergency Management events. On March 18, 2021, the NSW East Coast experienced extreme rainfall along with significant rainfall in many other parts of the State. This led to widespread flooding in NSW affecting regions from the Queensland border through to Sydney metropolitan area, parts of the South Coast and multiple locations in inland NSW. Flood warnings covered an area affecting six million people and 25,500 residents were subject to evacuation orders, with twenty-three communities left isolated. The final flood warnings were not lifted until early June 2021. NSW SES received over 14,500 requests for assistance and there were two flood related fatalities. Other agencies involved included NSW Police Force, Fire and Rescue NSW, Ambulance NSW, Volunteer Rescue Association, Marine Rescue NSW, Surf Lifesaving NSW and The Australian Defence Force (ADF). Reporting directly to the NSW SES State Duty Commander, I performed the role as Operations Commander and Incident Controller with 100% accountability for the event in the Metro Zone. My ability to lead and coordinate large teams to drive the strategic direction of operational response was well utilised and achieved positive outcomes for the community. My capabilities in emergency response management to drive innovative and contemporary solutions that supports the service quality to our communities were used. I represented NSW SES in media appearances such as TV, social media and radio to ensure communities were kept updated on the situation and prewarned of the oncoming severe weather. I effectively led a multi-agency Incident Management Team (IMT), liaising and engaging with various agencies such as RFS, NSW Fire and Rescue, NSW Police, Interstate SES Agencies and Australian Defence Force (ADF).

I worked for NSW Police for eighteen years and draw upon my established relationships and networks during events to obtain required the support and trust of other agencies to ensure the response to community is effective and efficient. I utilised data provided from the Bureau of Meteorology and analysis of daily briefing reports from State Operation Centre to guide decision making. Furthermore, I undertook extensive stakeholder management, consulting with Local MP’s, local councillors, members of community groups to ensure they understood the SES response and collaborated closely with them to meet their needs.

Demonstrating expertise in planning and developing, I have effectively developed and prioritised organisational plans, policy and risk management activities to ensure that the organisation designs, implements and delivers outcomes consistent with Government policies and directives. In my work as Zone Commander with the NSW SES, I have undertaken extensive work and ensured all Volume 1 flood plans are up-to-date for the Metro Zone whilst in command and now for North Eastern Zone which covers the North Coast of New South Wales. During operational periods, I have facilitated daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. I have represented NSW SES at key stakeholder meetings with senior management of other emergency service organisations and Local and State government officials. On many occasions, I have represented the senior leadership team of the NSW SES including the Commissioner at live press conferences and other media events during times of intense operational periods. I have recently appeared on behalf of the NSW SES Commissioner at the Senate Select Committee for Australian Disaster Resilience and have been responsible for Interagency Coordination and liaison with numerous stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police, Government officials and Local Community leaders.

In my work at NSW SES, I was tasked to assist communities along Georges River to understand flood risks working on the ‘before it will happen again campaign.’ This entailed working with locals to stress the need for people who live and work in the area to be aware of their flood risks. Running since June 2021, the campaign advocates for communities along the Georges River to understand their risks and make the necessary steps to be prepared. To help drive the message further, NSW SES, with support from its Principal Partner NRMA Insurance, produced a series of videos with local volunteers and community members sharing their experiences of floods and stressing the need for others to be flood aware. Commissioner Carlene York said the videos are aimed at connecting communities with real experiences and their local NSW SES volunteers. We also developed FloodSafe tips in 25 different languages to ensure we are reaching everyone. As the Zone Commander for Metropolitan Sydney, I advised stakeholders that while communities living along the river may have experienced minor flooding previously, floods can potentially get much worse as floods can vary and that’s why it is important community members know their risks no matter the size of flood. To help us better understand what communities know about floods, I called upon people living in the area to complete our online survey.

Engendering a culture of accountability and transparency, I am adept in leading, managing and maintaining the delivery of systems to ensure a robust governance management framework, including corporate, risk management, contractual, budgeting and reporting frameworks. In my work as a Zone Planning Coordinator, I have undertaken extensive work and ensured all plans are up-to-date for the Metro Zone, facilitating daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. Moreover, I represented Commissioner Carlene York at a live press conference for the State Emergency Operation Centre (SEOC). Communicating with influence, I was assigned to undertake Interagency Coordination and liaise with stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police. The Hawkesbury-Nepean River is complex with bottlenecks, therefore evacuations need to be staged and timed for safe evacuation. I was accountable for overseeing paperwork for these orders to ensure they had the correct information and sign off prior to the issuing of orders. The Federal Member for the Hornsby area tried to board one of our boats while we were still responding to requests for help, hence I calmly spent 45 minutes explaining to him why this was not able to occur at this time as community safety was the priority. As a compassionate leader, I recognise when team members are fatigued and put steps in place to ensure they gain a sufficient break. I executive sound fatigue management by ensuring we have sufficient team members rostered so everyone can take time off. I recently implemented rotating out with the Deputy Zone Commander to ensure that we both get rest days.

Driving a culture of collaboration, I identify critical relationships, developing and maintaining strategic partnerships with key government and agency stakeholders. In current work at NSW State Emergency Service, I have developed strong working relationships with key stakeholders in the Northern Rivers upon creation of the North Eastern Zone As Commander of North Eastern Zone, I have been required to establish relationships with local government and communities’ key stakeholders. Northern Rivers has been subject to significant flooding in recent years and the need to build strong relationships is critical. To achieve desired outcomes and collaborate with others, I have facilitated a series of one-on-one meetings with key stakeholders including State and Federal Members and have arranged and led a Community Forum for an introduction and to listen to the needs and concerns of the local community. Additionally, I represented NSW State Emergency Service at Local and Regional Committees with other Emergency Service Agencies, building working relationships and establishing trust in our agency in these areas. As a result of my diligence and initiative, I was able to identify and develop strong relationships with key stakeholders as the Local Representative for NSW State Emergency Service.

Demonstrating Public Service professionalism and accountability as an experienced public service professional, I have represented the NSW State Emergency Service and NSW Police Service at numerous high level internal and external meetings and forums. I represented the NSW State Emergency Service Commissioner at a Senate Select Committee for Australian Disaster Resilience, appearing before the Senate Select Committee and representing our agency professionally. I prepared for this appearance, I ensured my knowledge of all policies, strategies and work were broad and up-to-date in order to answer questions as presented in a high pressure environment As a result, I attended and represented the NSW State Emergency Service professionally and answered all questions without referring any to questions on notice. Due to time constraints some additional questions on notice provided upon conclusion. I received praise from the Commissioner and other members of the senior leadership team for my performance at this level in representing the agency professionally.

The opportunity to contribute as a Chief Officer at the Queensland Police Service would be the realisation of a long standing goal which I embrace with enthusiasm. I am committed to providing strategic leadership, direction, advice and management of the SES to achieve organisational outcomes, sustained volunteerism and capability service delivery through the delivery of programs and plans to deliver an effective Disaster and Emergency Services Agency.

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