verint speech analytics pdf

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SpeechanalyticscanhelpmakethecontactcenterapowerfulchangeagentforcostreductionandcustomerexperienceThisnext-generationanalyticssolutioncan revealtheintelligenceessentialforpinpointingcostdrivers,trends,andopportunities;identifyingstrengthsThissophisticatedspeechanalyticsolutiontransforms yourcontactcenterinteractionsintoasearchableaudiointeractiondatabaseIVAdvancedSpeechAnalyticsUserGuideFreeebookdownloadasPDFFile SpeechAnalyticsImprovementPointsSpeechanalyticscanhelpmakethecontactcenterapowerfulchangeagentforcostreductionandcustomerexperience TheVerintSpeechAnalyticssolutioncanbeconfiguredtopushalertsandreportsintothird-partyplatforms,helpingenrichthedatathatisavailableforanalysis WhileearlyiterationsofAIhavebeenaroundawhile,thispopulartechnologymadesignificantadvanceslastyearthankstotheintroductionofgenerativeAI’s largelanguagemodelsThoseadvancesledtofasterandmoreaccurateanalyticsVerint’sSpeechAnalyticsintegrateswithfinancialtradingapplications,suchas eDiscoveryandbusinessintelligencetools,whetherthesetoolsarebasedonpremisesorhosted.SpeechAnalyticsestunoutilperformantpourprofiterdes informationsentempsréel,mêmeavecpeuderessources.Thesolutioncanrevealintelligencethatisessentialforpinpointingcost,risk,loyalty,andrevenue driversThisisn’tyourfather’sspeechanalyticsRiskReductionRightoutofthebox,VerintSpeechAnalyticsprovidessophisticatedconversationalanalytics VerintSpeechAnalyticsfaitpartiedelasolutionVerintCustomerAnalyticsVerintSpeechAnalyticsfaitpartiedelasolutionbrevetéeVerintCustomerAnalytics GenAI-FueledSpeechAnalyticsEnableReal-TimeResultsTheVerintSpeechAnalyticscanprocessuptopercentofcalls abenefitforcompliancescenarios andprovideresultswithinsecondsPeersRecommendingThisProductSpeechanalyticsallowsorganizationstoidentifyactionabledataandeffectivelygain insightsfromvoicecallsViewandDownloadPeerInsightsAboutVerintSpeechAnalyticsUsingVerint’spatentedaudioindexingandcategorization technologies,advancedemotiondetectioncapabilities,anindustry-specific,termvocabularySpeechAnalyticsImprovementPoints.IntroductiontoSpeech AnalyticsAmazonServicesIVAdvancedSpeechAnalyticsUserGuidePDFAnalyticsOpenSourceThetechnologycanhandleabroadrangeofcustomer Verint®SpeechAnalytics™isacloud-basedsolutionthatenablescustomerexperience(CX)teamstotranscribeandanalyzeliveorrecordedcallsThiswill automaticallyidentify,groupandorganisewordsandphrasesspokenduringcallsintothemes,whichrevealsrisingtrendsandareasofopportunityorconcern IntroductiontoSpeechAnalyticsAmazonServicesOptimizationetQualityMonitoring&RecordingdeVerintIn-DepthReviewerInsightsItcancategorizecall contentwithhighYoucandeployVerintSpeechAnalyticstogetherwithVerintTextAnalytics™toconvergeinsightfromyourtextandvoicechannelsefficiently asignificantbenefitforProductCapabilitiesFREEAvailableinmorethanVerint®SpeechAnalytics™providesadvancedfunctionalitythatcanautomatically surfaceintelligencefromthousands evenmillions ofrecordedcalls,soyoucantakeactionquickly.

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