THE NORTH FACE® Warranty
WARRANTY
THE NORTH FACE® WARRANTY
THE NORTH FACE® products are fully warranted to the original owner against defects in materials and workmanship for two years.
If a product fails due to a manufacturing defect we will repair the product without charge, or replace it, or credit it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty can be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, the consumer must return the product to the THE NORTH FACE® dealer where he purchased the product with the original purchase receipt. Then the authorised dealer will return the product directly to THE NORTH FACE® Warranty Department.
Requested form has to be filled in and upon it warranty authorization number will be sent. Assigned warranty authorization number must be attached to all cartons of the returned shipments. Products not clean enough to work on will be refused. This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country. This warranty policy supercedes all previous warranty policies. For more detailed information, please refer to our European website: www.thenorthface.com
THE NORTH FACE® RETURNED GOODS POLICY
THE NORTH FACE® will accept returned merchandise only if an authorized THE NORTH FACE® Representative approves the return in advance of shipment. All approved returns will be assigned a Return Authorization Number by THE NORTH FACE® Dealer Services Dept. Assigned Return Authorization Numbers must be attached to all cartons of the returned shipment. Return Authorization Numbers will be valid for 6 months from the date of issue. The price to be credited on a return will be determined in the following manner:
If the product is current (prior and current season) and the dealer is able to refer to an original invoice for the purchase of the product, the price on that invoice will be used. If the product is not current, and the dealer is able to refer to an original invoice for the purchase of the product, the price on that invoice can be used, depending on the age of the inventory. If the dealer is unable to provide proof of purchase by means of an original invoice, the lowest price paid by the dealer over the last twelve months will be used for the credit on the return.
Only current inventory items in original packaging with all hang tags intact will be accepted. Soiled and/or damaged merchandise will be rejected and returned to the dealer. Merchandise received with dealer tickets will be assessed a re-ticketing charge of 15% goods value. Unauthorized return will either be refused or, at the discretion of THE NORTH FACE®, accepted and assessed a processing charge of 15% goods value.
This workbook may contain the following trademarks: AgION™ of AgION™ Technologies; Boa® of Boa Technology Inc.; Bontex™ Board of Bontex Inc.; No Fly Zone™ of Burlington Industries; Aquaguard™ , Bite Me™ , Encapsul,™ Nalgene® of Nalgene Nunc International; Cambrelle,™ Coolmax®, Coolmax® Alta, Cordura®, Cordura® Dyneema, Hypalon®, Kevlar®, Lycra®, Supplex®, Tactel® of DuPont Inc.; Climashield®, a product of Western Nonwovens, Inc.; DAC Featherlite™ aluminum poles, a product of Dongah Aluminum Corporation; Dri-Lex®, a trademark of Faytex Corporation; Easton aluminum poles, a product of Easton Technical Products Inc.; Fieldsensor™ of Toray Industries Inc.; Gore-Tex®, Gore-Tex® Paclite®, Gore-Tex® Performance Shell, Gore-Tex® Pro Shell, Gore-Tex® Soft Shell, Gore-Tex® Viper®, Gore Windstopper®, Gore-Tex® XCR®, Windstopper® Insulated Shell, Windstopper® Soft Shell of W. L. Gore & Associates Inc.; ingeo™ of NatureWorks® LLC.; Microban® of Microban Technologies; OrthoLite™ of OrthoLite Technologies; Pertex® Endurance™ , Pertex® Microlight, Pertex® Quantum, Pertex® Resist Ripstop of Perseverance Mills Limited; Armortan®, Pittards® of Pittards World Class Leather; ® ® Polarguard 3D, Polarguard Classic, Polarguard® Delta of KOSA; Polartec® 300 Series, Polartec® 200 Series, Polartec® Eco, Polartec® Power Shield®, Polartec® Power Stretch®, Polartec® Thermal Pro™
of Malden Mills Industries Inc.; PrimaLoft®, PrimaLoft® Eco of PrimaLoft® Insulation Technologies; Spenco® of Spenco Medical Corporation; Thinsulate™ of 3M Corporation; Velcro® of Velcro, Inc.; Vibram® Outsole of Vibram F.p.A.; Wick-Dry® of Fox River; YKK® of YKK Corporation; A5™ , A5 Series™ , Arnuva™ , Chimney Venting™ , Conversatile®, E-VAP™ , Fissure™ , Flight Series,™ FlyTrap™ , Heal Cradle™ , Heat-Loc™ , Heatshield Optimal Technology™ , HelioLite™ , Hydrenalite™ , HydroSeal™ , HydroTrak™ , HyVent™ , HyVent™ Alpha, HyVent™ DT, Ice Pick™ , IGT™ , Intelligent Garment Technology™ , Magic Seam™ , MGF™ , MGF™ Lite, MGF™ Plus, MicroClip™ , Mountain Guide Flex™ , Nano-Knuckle™ , Never Stop Exploring™ , NorthFit™ , Northotic,™ Opti-Fit,™ Pivotal Suspension,™ PlantRollDrive,™ Prodigy,™ Remote Terrain Gear®, Roll Control®,
Shadowlite™ , Slidelet,™ Smearacle™ , Snake Plate™ , Soft Ride™ , Steep Tech™ , StretchVent™ , Stride Synthesis™ , Summit Series™ , Tekware®, Tenacious™ Grip, Terrain Harness™ , THE NORTH FACE®, Thrust Chassis,™ TNF,™ TNF™ Apex, TNF™ Apex Aerobic, TNF™ Apex ClimateBlock, TNF™ Apex Universal, TNF Trail Grip,™ TNF Winter Grip,™ Torque Control™ , Torque Wedge,™ Triclimate™ , Two-Tier™ , UltrATAC™ , Unleashed Performance™ , VaporWick™ , VaporWick Axis Stretch™ , VaporWick Breeze Piqué™ , VaporWick Mercury Piqué™ , Verti-Cool,™ WindWall,™ Windy Pass®, Wolf Ridge®, X-2™ , X-Dome,™ X-Frame®, X Radial,™ X-Vent™ , of THE NORTH FACE® Apparel Corporation