2015 - 2016 Annual Report Auckland Region
the creation of healthy
social ecosystems
Curious
not afraid to ask questions
BEGINS WITH FIVE
ORDINARY YOUNG
Sincere Energitic
brings enthusiasm to her projects
PEOPLE
KINANTI
She loves making new friends, art, design and photography.
LUCY Brave
ADAM Engaging
not afraid to face things head on
Funny
knows how to lighten the mood
is genuinely interested in other people’s stories
Caring
has a big heart
Open
helps people feel at ease
Discerning
makes good choices
He wants to help people
She helps out her friends
ANGELEE
Bright
smart and quick to pick things up
Sensitive
Courageous
does the right thing even when it is not easy
empathetic to others
Driven
has determination to see things through
She dreams of one day working in publishing.
BIDDY
Sunny
bringing lightness into every interaction
Real
genuine and grounded
She runs to save lives.
Contents Message from Chairman
1
Message from Youthline Kaumatua
1
Message from Chief Executive Officer
1
Board Members / Executive Team
1
Strategic Review Committee
2
Vision / Strategic Elements
2
Every Young Person‌
3
Youthline Memorial Scholarships - In loving memory
7
Acknowledgments 8 Financials 14
YOUTHLINE ANNUAL REPORT 2015 - 2016
1
Message from Chairperson It is my pleasure to present my first annual report, as Chairperson, on behalf of the Trust Board of Youthline. The 2016 report sets out, for our supporters and the general public, what we have achieved in the past twelve months, what we are striving for in the next few years, and the financial statements for the year ended 31 March 2016. As this is my first annual report as Chairperson for Youthline Auckland I would like to acknowledge how far Youthline has come and what it has achieved as an organisation over the past 46 years. Youthline centres on creating communities where young people thrive and where engaging and involving young people is fundamental to building a better society. This vision is something that is achieved on a daily basis, as evidenced by communities of young people across the country working together to be there for others in need. Overall, Youthline has had a successful year in building on this vision and is in a sound position to meet the opportunities and challenges of the year ahead. A significant project for the past year has been the establishment of the Youthline Auckland North centre and we are now poised to meet the community’s need in that region more than ever before. This centre has been a longtime goal and I am thrilled to see us take the first steps toward a lively and thriving hub created with and for young people.
There have been two key strategic drivers for the year aligned to our overall strategic elements. The first has been a focus on Youthline’s outcomes and impact projects; we are clear about what we do and we are developing a consistent view on the outcomes and impact of our work. This report talks further about five stories and our youth-centered population outcomes. The second has been the strengthening of Youthline’s Business Development function, including building on our social enterprise ethos and structuring our teams to ensure there is a cross-organisational focus on “changing the shape of our funding cake.” I would like to thank the Board for all your support and work over the year. This year we said farewell to Mark Giles who has been Chairperson of Youthline for seven years; thank you for all your dedication and commitment over the years. It is wonderful to have people who bring great skill and experience, but also passion to the Board. The Board sub-committees are functioning well and making a tangible contribution to the effectiveness of the organisation. On behalf of the Board of Youthline, I would like to thank all our supporters and the Auckland community for supporting our work for the past 46 years. An organisation is only as good as the people who serve in it and the support it receives. The Board appreciates your ongoing dedication, passion, drive and commitment towards making our vision a reality. Sincerely, Julian Prior - Chairperson, Youthline Auckland Charitable Trust
THE BOARD
2
Changing lives, changing communities. One story at a time.
Message from Youthline’s Kaumatua Tena koutou katoa, Kei te mihi ana koutou ngā hunga taiohi e tau nei ki tōu tātou whenua o Aotearoa. Me mihi ana kia rātou kua wheturangitia, haere atu koutou ki tua te ārai. Ka noho waenganui koutou ki te ao wairua, te wahi i noho atu ngā mātua tūpuna. Ki nga mate i hinga atu ki ngā marae maha, haere, haere, haere atu ra. Huri noa ki ā koutou te hunga ora ka whai atu ngā mahi ōranga ki tou tatou taiohi i Aotearoa. Tenā koutou, tenā koutou, tenā tātou katoa. Our year has passed quickly and many activities have come and gone. I would like to comment on two of those: YOUTHLINE MARAE WANANGA 20TH ANNIVERSARY AT TE PUEA MARAE. We celebrated with those who were involved from the past to the present. All of the invited speakers expressed their appreciation of what they had experienced while employed with Youthline and the impact it had for them and their communities. It was also an opportunity for Youthline staff to meet together and reflect on their history over the year. Some of those expressing thanks, others experiencing new opportunities and others evaluating and investigating how they might improve their approaches to balance their schedules for themselves, their whanau and their communities.
BLESSING OF THE NEW YOUTHLINE AUCKLAND NORTH CENTRE This centre in the old Albany township, will service our communities on the Northshore to Rodney. We gathered as a Youthline Whanau, and I blessed and opened the new building. The blessing included the need for Youthline to promote opportunities to serve, support and be available to young people and their communities in the Auckland North Region. Ko te tūmanako, kia pai haere to tātou mahi ā Iwi, ā hapū, a hāpori, a whānau katoa. No reira kia kaha tātou ki te āwhina toū tātou taiohi katoa, tēnā koutou, tēnā koutou, tēnā tātou katoa. Our hope is, that we all work for the benefit of our Iwi, Hapu, Communties and all our families. Let us give strength and support to our young people, greeting once, twice, thrice.
Nāku noa, nā, Rawiri Wharemate
EXECUTIVE TEAM
YOUTHLINE ANNUAL REPORT 2015 - 2016
3
Message from the CEO The story of our work is told through our population outcomes framework. Our outcomes journey has evolved over the last five years as we reflected on Youthline history and asked the question; “if Youthline achieved its vision and mission how would our communities be and what would be happening with young people?” We continued that reflection, focusing on our service provision and asked “what would our organisation be like and what are the outcomes that we wish for our clients?” We are consistently answering that question through a reflective action learning development cycle. For 46 years, Youthline has been creating great spaces for people to tell their stories and be heard. It is challenging, at times distressing and hugely rewarding work and we can be proud of all that we achieve.
Kia ora, Malo e lelei, Talofa, Bula vinaka, Talofa lava, Kia orana, Fakalofa lahi atu, Namaste, Ni Hao, Greetings! There is a story of the blind men and an elephant that originated in the Indian subcontinent from where it has been widely diffused. It is a story of a group of blind men (or men in the dark) who touch an elephant to learn what it is like. Each one feels a different part, but only one part, such as the side or the tusk. They then compare notes, and are under the impression they are discussing three distinct animals. Youthline at times can seem like this, with hundreds of passionate people involved in their aspect of Youthline. The delight is when principle one of the Youth Development Strategy: everything is connected to the bigger picture, is enlivened and people see that all the parts are connected to a bigger picture, and that picture is wonderful! Youthline’s annual report provides glimpses into the stories of our work and the story of people who work within Youthline and whose lives are changed. ‘Stories are a primary mode of human communication and thinking — and one that has been used since the dawn of time. Why? Stories have depth and multiple dimensions; they help us create human connections in a world that seems complex, sometimes (or often) threatening, and increasingly dehumanising. Stories give us context.’ (Ivy Sea Online, 2005)
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It is an honour to serve the people of Youthline and the wider community. It has been a challenging year with many uncertainties in the environment that we work in. To move forward through these uncertainties, Youthline is focused on four key imperatives: EXTERNAL ENGAGEMENT – Focusing on developing the environment that we work in, building networks and working with businesses as influential partners in creating social impact; FUNDING DIVERSITY – Focusing on business development, harnessing commercial disciplines and social enterprise; INTEGRATING TEAMS – Staying connected with our community development and volunteering ethos, focusing on quality practice, volunteering and sharing leadership – to build a highly engaged community of Youthline people; OUTCOMES FOCUSED – Building a dynamic digital platform and enabling Youthline to travel along the data journey from data to information to knowledge, insights and wisdom; delivering quality services and influencing social policy; being not only strategic but highly innovative and adaptive. Thank you for being a part of this unfolding story; together we can make great things happen.
Stephen Bell, Chief Executive Officer, Youthline Auckland Charitable Trust
Changing lives, changing communities. One story at a time.
Strategic Review CommitteE It was a productive year for the Strategic Review Committee (SRC). This has included consolidating and working through the scenario planning data generated by the Trust Board Strategy Day, and a workshop which contributed significantly to our qualitative research on individual donors. Another highlight was accepting the strategic challenge presented to Youthline from our Nga Whetu Poutama working cultural group: how do we bring our pou to life as the foundation of our organisation? What does a truly bicultural organisation look like in the 21st century? Ahi kā – how do we stoke this flame and keep it burning?
Vision
/
A special thank you to Cynthia Tieu, who recently stood down from the SRC, for her generous contributions to Youthline, over several years, as a counsellor, facilitator, SRC member, and Marae Committee Chair. This year our membership was refreshed, and now includes more regional representation. The SRC has been enjoying the workshop model of committee meetings, which has helped us produce clear outputs that contribute to the strategic direction of the organisation.
Strategic Elements
VISION: To create communities, which relate to the needs of young people, respond to them, and support them to achieve their potential.
SE1 The public perception is that Youthline is held in high regard as an organisation that young people and families can turn to for support and development and leadership opportunities.
MISSION: Building a youth-centred community that provides meaningful service with leadership development processes that are ethical, sensitive and aware of the needs of people and their environment and fostering honesty, responsibility and potential.
SE2 We must have credible engagement with people (predominantly young) across the country and be able to involve them in Youthline’s activities.
PURPOSE: Youthline believes in fostering leadership and personal skills in young people. It does this by focusing on involving young people; both those who seek assistance and those who wish to develop themselves.
VALUES: Youthline, as an organisation seeks to encompass five core values. These are community, a can do attitude, growth, diversity and realness. Youthline’s Strategic Elements were formed after many discussions (both internally and externally) and are reviewed by the Strategic Review Committee, and signed off by the Youthline Board.
YOUTHLINE ANNUAL REPORT 2015 - 2016
SE3 We have sufficient and sustainable resources, including facilities and IT infrastructure that enable the capacity and competency to be developed to achieve excellence in all our operations. SE4 We must be on the “cutting edge” of current best practice backed up by effective research and development processes. SE5 People are the heart of Youthline: all staff and volunteers must be supported to develop professionally and personally. SE6 NATIONAL Reciprocal partnerships are vital to create communities where young people can reach their potential and get help if needed. Youthline has credible cross-sector partnerships that build a “community net” that supports youth engagement and development.
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EVENT PACKED YEAR
YOUTHLINE CHRISTMAS PARTY • Alt-Ed Prizegiving • Coca-Cola Christmas in the Park Christchurch • Coca-Cola Christmas in the Park Auckland • New Zealand Certificate in Youth Work - Mason Vincent • Youthline Open Day at Youthline Auckland Central • Alternative Education MasterChef • Youthline Auckland North – new site, blessing of new site
Changing lives, changing communities. One story at a time.
Every Young PersoN. . . For over 46 years, Youthline has been the champion and the guardian of stories. In our foundational Personal Development course, an entire day is dedicated to telling and hearing people’s stories, going back two generations. We learn how different and how similar we are, through our stories. Every year at our annual Marae Noho, we gather to share and receive stories from the heart about whakapapa, belonging and identity. The pou in our whare are the stories we stand on: Nga Kaupeka e wha, Princess te Puea, Ta Apirana Ngata, Maui tiki tiki a ta ranga, Tane Mahuta, Te Ao Hou, Te Kawai Tupuna, Te Porohita Ora. The work we do today builds on these foundations, as each person at Youthline leaves their own mark on the place.
The truth about stories is that that’s all we are. - Thomas King
Here we offer five stories, each aligned to one of our five population outcomes. We seek to ensure that every young person in New Zealand knows where to get help and feels okay asking for it. That young people are engaged in things that light their fire, can help a friend through a hard time and are working as leaders in their communities to make it all happen. These stories have been chosen to represent the thousands we have listened to and told this year, and over 46 years. Now we share them with you. Read them, treasure them, tell them – they are yours.
Heightened emotional intellegence Inner strength & resilliance for facing life’s challenges
Communication skills A place to stand through support networks
Solid identity knows who he is and where he is going
Positive self-esteem
Bright future through improved job prospects
YOUTHLINE
PERSONAL DEVELOPMENT
PROGRAMME
FINDING THE RIGHT RESOURCES YOUTHLINE ANNUAL REPORT 2015 - 2016
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Knows where to get help We take confidentiality and anonymity very seriously. Every year we work with thousands of young people through the Helpline who feel able to connect with us because we provide a confidential service. In the following story, we will talk about Lucy – this is a real story that has been modified to protect Lucy’s identity. This story represents one of many similar stories and people in everyday and extraordinary situations who need someone to listen. Lucy is fifteen. When she contacted us, she was worried about an online friend who claimed to be a younger female being sexually abused by her step-father. What Lucy worked out, with support and guidance from a Youthline counsellor, was that her “friend” was attempting to manipulate her into sending inappropriate photographs. Lucy seemed relieved to have someone to talk to. She described the experience as feeling “used.” During her conversation with us, she blocked her contact with both the “friend” and the “step-father” on social media, where they had been interacting. Lucy told us she did not want her parents to find out what had happened. Lucy did not trust that her family would help and support her, and she sounded worried about their reputation. She gave us permission to contact her school counsellor and make an enquiry with Netsafe with the help and support of her school counsellor. Her counsellor has since let us know she is supporting Lucy personally to make a report to the authorities through Netsafe.
BRAVE, CARING, DISCERNING Lucy knew where to go to get help with a tricky situation, and she knew she could trust us with her story. Because there are so many other young people like Lucy, we continue to work as hard as we can to make sure that every young person in New Zealand knows they can contact us at any time for help and support.
AWARENESS OF YOUTHLINE IN THE COMMUNITY Prompted awareness of YL Unprompted awareness of YL Presentations of YL in schools Community centres across NZ
8
640,000+ 424,000+ 299,020 8
Changing lives, changing communities. One story at a time.
Feels okay asking for help Kinanti Desyanandini, 18, has been a member of Youthline’s National Youth Collective for over a year. She is a first year student of Product Design at AUT, and was awarded the 2016 ViceChancellor’s Scholarship. Kinanti loves making new friends, art, design and photography. She is also passionate about breaking down barriers, especially when it comes to asking for help - in other words Kinanti is a total badass. In December 2015, we teamed up with Kinanti to produce Holiday 101: your guide to living #holidaylife to the fullest, a published guide offering young people advice about communicating, feelings, dealing with relationships, family, and self-care during what can be a lonely time for many. “Personally, I have lots of dreams that are works in progress about making the world a better place - one bit at a time, as cliché as it is.” In addition to her studies, part-time job and volunteer work with Youthline, Kinanti has also been running online campaigns to make the Internet (and the world) a better place - @kindonline is an Instagram account dedicated to spreading positivity through compliment sharing. “It definitely takes a lot of courage to open up and ask for help. I totally know the feeling of not wanting to tell others, whether it’s friends, family, or a counsellor - about how you feel or what’s happened because you don’t trust that they’ll support you the way you want them to, or because you don’t think that they can handle hearing your story. It’s okay to not be okay all the time; it’s completely human and it’s also totally okay to ask for help.” Experience of hard times and difficult thoughts and feelings is one of the reasons Kinanti is committed to her volunteer work at Youthline – and we are so lucky to have her. Kinanti’s face is one of a bright new future for Auckland. She is proud of her Indonesian heritage, and her home and place in New Zealand. She has contributed to multiple panels for Youthline on the topic of diversity and the immigrant experience. Kinanti’s story is bursting with passion, possibility and accomplishment, and she is just getting warmed up. #watchthisspace
SINCERE, CURIOUS, ENERGETIC
Personally, I have lots of dreams works in progress about making the world a better place - one bit at a time, as cliche as it is.” - Kinanti Desyanandini
POINTS OF CONTACT Specialty Call Centre Calls Digital Connections (Phone, Text, Email, Chat) Face to Face Counselling and Mentoring Sessions Online connections to YL YOUTHLINE ANNUAL REPORT 2015 - 2016
90,585 257,000 12,000 18,000 9
Is engaged in things that light their fire We know that positive engagement may be the single greatest intervention in a young person’s life. We also know that a key part of youth development is participation. If the right to participate in education is withdrawn by the education system, young people’s development is seriously compromised and their futures threatened. Engaging through participation creates quality relationships and fosters connections. Meaningful participation can be promoted in many areas of a young person’s life, including social, political and educational contexts. It can also be nurtured within the family, establishing the young person as a valued and respected member of the family/whanau. All of these environments afford important opportunities for young people to develop new skills and explore their opinions. At Youthline, young people are encouraged to get involved in a wide variety of activities, events and developmental programmes.
DRIVEN, SENSITIVE, COURAGEOUS
Angelee, 15, joined Youthline’s Alternative Education School in 2015. She is a gifted English student, and loves to read. She dreams of one day working in publishing. Students enrolled in Youthline’s Alternative Education School receive academic teaching from a qualified teacher in the same way as a mainstream school but also develop relationship skills and self-esteem, through development programmes, physical education programmes, music and art courses. Students spend from one term to two years in the school with the aim of helping them identify and achieve their goals, including returning to mainstream schooling, attending tertiary training or finding employment. One of Angelee’s first major accomplishments as a student at Youthline was being supported by Youthline to complete the Domino’s Pizza ‘Connect the Dots’ hospitality training. The training and corporate team at Domino’s were so impressed with her, she was hired immediately and has been working
part-time since. To underscore Angelee’s courageous and driven attitude, when she realised there was no Domino’s Pizza franchise in her neighbourhood, she took it upon herself to contact the General Manager of Domino’s Pizza New Zealand to outline her idea for a new franchise. His response – an excellent idea to consider. Not only is Angelee consistently attending classes, working part-time and dreaming big, she is also the Student Representative for Youthline’s Alternative Education School at the region-wide Alternative Education consortium. The leadership and bravery to articulate her opinions and ideas comes naturally to Angelee, and she is now applying those skills in a leadership forum, representing her peers.
ENGAGEMENT
40,000 432 8 910
Individual young people worked with Training sessions held Students engaged in Alternative Education Leadership Development sessions Young people enrolled in Youthline’s Youth Services 10
1200
Changing lives, changing communities. One story at a time.
Can help a friend through a tough time For 46 years, Youthline has been investing in people across New Zealand so that they are equipped to help friends, family, colleagues and anonymous young people who are going through a tough time. The Youthline volunteer training pathway is recognised nationally and recommended to students by many tertiary institutions as a reputable training programme for those interested in helping professions. Adam Harrington is a Youthline Helpline counsellor from the North Shore. He attended Glenfield College and AUT. “It’s scary for me to drive across the Auckland Harbour Bridge,” he says, laughing. Now, Adam can provide hub shifts from our new centre in Albany. Like so many, Adam heard about Youthline’s training programmes at university. “It was cool to become part of an organisation I had heard so much about and that is held in such high regard.” Adam is now a Helpline Counsellor and a Youth Development Worker based at Youthline Auckland North. “Going through the training reinforced the fact that I wanted to help people; I wanted to be on the Helpline and in a position to help someone out.” For Adam, going through Youthline’s Personal Development course was an inspiring experience. Despite how diverse the members of his group were, they shared many common experiences. “Anyone can go through a tough time and need support. Young people want to trust each other, but the right environment for that to happen doesn’t always exist.”
OPEN, FUNNY, ENGAGING
It was cool to become part of an organization I had heard so much about, and that is held in high regard. -Adam
It is our challenge to continue to create spaces for open, respectful sharing so people can be their true selves and get the help and support that they need. 46 years and counting…
STAFF AND TRAINING Youth staff Youth development programmes Youth Worker National Certificate trainees
YOUTHLINE ANNUAL REPORT 2015 - 2016
250+ 135 43
11
Young people are actively engaged in leadership roles in their communities Bridget’s Youthline journey has been a whirlwind. From Helpline volunteer to Youth Development Worker, all while completing her Master’s Degree: an investigation into the challenges and achievements of young working class men navigating high school. Following on from her Master’s, she also completed her Postgraduate Diploma in Psychological Practice, which included a psychology internship at Youthline. If that wasn’t enough, she also ran the Auckland Half Marathon, raising money for Youthline while squeezing in training runs. This is Biddy’s second half-marathon in support of Youthline. Biddy has been a steadfast champion of our most vulnerable young people. As one of nine New Zealand participants on the Global Leaders Development Program (formally Ship for World Youth), Biddy continues a tradition of Youthline people participating on the program. The opportunity includes one month at sea and two weeks in Japan. The nine New Zealand representatives join 240 other young global leaders, living and working together. Her project focus for the programme was looking at solutions to end youth homelessness in Auckland – a reality she has come across in her work at Youthline. Biddy has been an incredibly positive force within the Youthline whanau, her Auckland community, and through her contributions nationally to the Helpline and internationally as a youth leader tackling complex social problems. “I got referred to Bridget after attempting to end my life in June & I have been willingly going every week since. My entire thought process has changed in that time and while I still struggle
REAL, SUNNY, BRIGHT with the past trauma I can’t believe the change that has happened (even those closest to me are amazed!) I used to DAILY struggle with suicidal thoughts, plans, letter writing and every day struggled to find the will to live. I couldn’t walk down the street and see a tree without seeing myself hanging in it, it was that severe. Since I began with Bridget I have only had 1 day where the thought of suicide entered my mind but I was able to very quickly identify it & get rid of it. I have gone from daily to now not at all in the last 4 months. The week I was referred to Youth Line I was still planning on ending my life (I had been referred to Bridget because I have attempted to end my life but failed) , but this time making sure I succeeded & only saw Bridget to get people off my back but a lot changed after the first appointment.”
ACTIVITY Volunteer hours contributed across NZ Youth Advisory Group meetings Youth Health Councils Community groups using our spaces
12
60,000 52 33 47 Changing lives, changing communities. One story at a time.
Future Dreaming Youthline is boldly committed to a future where every young person feels okay asking for help, and gets good help when they need it. This means facing into national conversations on suicide, self-harm, self-esteem, anxiety, depression, and bullying, but doing so with pride in the knowledge that tackling these issues means equipping a generation of young New Zealanders with the tools to unleash their potential and leadership and to become agents of change when it comes to our national performance on these issues. At Youthline, we work with intense subjects, and our leadership as an organisation is facing into this work with passion and resilience, and with a loud voice of advocacy, free of shame. Some of these topics are painful to talk about (we know this all too well) and it is our role to cut through our national hesitancy to talk about the things that really matter, and to focus on how we will improve together. Youth leadership has always been a core pillar of Youthline’s people and community development work, but in 2017, we will take our opportunities to showcase this side of our work in an unprecedented public way. Youthline is committed to a future supported by diverse and sustainable funding streams that align to our strategy, vision, mission and values. For example, generating our own income through social enterprise enables us to invest in our people and, ultimately to create better outcomes for the young people they work with.
We will continue to support young people via technology and mediums that are relevant to them by deploying rapidly and learning quickly. We are surrounded by people who are working toward meaningful and measurable outcomes for young people across New Zealand, underpinned by positive youth development. We hope that the story of a Professional Body of Youth Work is one we can tell you next year, one that has been long in the making.
Role model Active listener
Supportive mentor
Young person struggling with depression
AND FINDING OPPORTUNITIES TO GIVE BACK
YOUTHLINE ANNUAL REPORT 2015 - 2016
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In loving memory
Youthline Memorial Scholarships
BRAD CAMERON MEMORIAL FUND Brad Cameron, who died in an accident in 2009 aged 39, was a youth counsellor and mentor at Youthline. This scholarship helps youth workers to gain formal training, such as the Level 4 National Youth Worker qualification. “Over the last 18 months I have been working through the Level 4 Youth Worker Certificate with the support of Youthline and our Clinical Services manager. I have been working in the youth sector for over 7 years and now having a qualification that supports my mahi feels great. The qualification is a massive step towards the professionalization of Youth Work in Aotearoa and I am very pleased to be at the forefront of this.” - Mason Vincent
MICHEAL TAFUA SCHOLARSHIP FUND MICHAEL TAFUA 1974-1996 Michael loved life and never missed an opportunity that came his way. Michael joined Youthline which played an important part of his life until he was tragically taken from us in June 1996. Michael was a caring, sensitive and humble person with a wonderful sense of humour and had a smile that could melt even the coldest heart. The aim of the scholarship is to assist people who work with young people to develop their counselling and group work skills. This year, the Michael Tafua scholarship was awarded to Holly Simpson. Here is some feedback from Holly: “When I was 17, I fell pregnant with my son Jai. I was under 19 when I split up with my boyfriend and I was referred to the Youth Service run by Youthline. I had no idea what I wanted to do with the rest of my life. My Youthline youth worker knew that I had some sort of interest in a career working with and helping others, and recommended that I get involved with Youthline myself, starting with the Personal Development course.
SHARON ANNETT SCHOLARSHIP FUND Sharon began her journey at Youthline Manukau. Sharon’s integrity, sense of humour and passion for people helped her become a telephone counsellor, and she was enormously proud when she became “solo”. With Sharon’s passing, the memory of this pride created the inspiration for the Sharon Annett Memorial Certificate - awarded to all those who become solo telephone Counsellors at Youthline Manukau.
For someone like me who wanted to make something of my life, not only for me but for my son, but not having any financial resources to do so, the Michael Tafua scholarship fund made this possible. Youthline has been the start of my ongoing journey; it has given me so much ambition and desire to give back to the community and connect with our youth. Receiving this scholarship and being able to become a part of the Youthline community has changed my life - I will forever be grateful.”
Sharon was very beautiful and a caring person. Her life, along with the lives of five other young friends, were tragically cut in an air accident while on holiday in Queenstown on January 3, 1997 Sharon was 22 years old. Through this scholarship we honour Sharon’s memory (9 April 1974 – 3 January 1997) with this scholarship being established to celebrate her life. The fund is available to people who need financial assistance to enable them to train and become active Helpline counsellors in Youthline Manukau.
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Changing lives, changing communities. One story at a time.
Acknowledgments Youthline extends its heartfelt gratitude to the thousands of young people and families that we work with, our paid and unpaid voluntary staff, the community, our supporters and funders for their generosity they have shown us throughout the year. We would like to thank you all for your commitment to investing in the future of young people and communities across Auckland and wider Aotearoa New Zealand. Accident Compensation Corporation (ACC)
Bodyneed Sports Clinic
Lions Clubs
ACE Aotearoa
Brad Cameron Family Trust
Lottery Grants Board
Campus Living Village
Macquarie Private Wealth NZ
Charles Frederick Bennett Estate
Massey University
Chartered Accountants Australia and New Zealand
Matua Rawiri David Wharemate
Auckland Council Albert-Eden Local Board
Coca-Cola Christmas in the Park
Mediaworks Foundation
Auckland Council Creative Communities Fund
COGS Kirikiriroa/Hamilton
ANZ Staff Foundation Ara Taiohi Auckland Airport Community Trust
COGS Far North
Mazda Foundation Mental Health Foundation
COGS Manukau
Ministry of Education Alternative Education Consortium
COGS Mataatua
Ministry of Social Development
COGS Papakura/Franklin
Mt Wellington Foundation
COGS Rodney/North Shore
myDroplet
COGS Rotorua
New Zealand Community Post
Auckland Council Howick Local Board
COGS South Waikato
New Zealand Community Trust
Auckland Council Mangere-Otahuhu Local Board
COGS Waikato West
North and South Trust
COGS Waitakere
Overland
Auckland Council Manurewa Local Board
COGS Whangarei/Kaipara
Pelorus Trust
Auckland Council MaungakiekieTamaki Local Board
Colmar Brunton
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YOUTHLINE ANNUAL REPORT 2015 - 2016
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YOUTHLINE AUCKLAND CHARITABLE TRUST
31st March 2016 GROUP FINANCIAL STATEMENTS
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IL
AN
TH
RO
PI
C
DO
NO
RS
GRANTS
RS NSO SPO RS-
E TN PAR
PH
4%
SOURCE OF FUNDS
FY2016
4%
8%
COMM
UNITY
ENTER
PRISE
10%
74% CONTRACTS
AI
SE
CE
S
STAN D PRO UP AOD GRA MME
NITY COMMU RISE P R E T EN
5%
3%
RV I
1%
NG
2%
NI
INFORMATION SERVICES
E SERVIC YMENT % EMPLO H 2 C EAR RES % E- 2 LIN N IO ELP REG HH D UT YO KLAN ON C TI AU UC ED
VE
I AT
RN
TE AL
TR
0% YOUTH TRANSITION SERVICE 0% HEALTH SERVICES
USE OF FUNDS
37% FY2016
6% 7%
YOUTH SERVICES
7%
YOUTHLINE ANNUAL REPORT 2015 - 2016
14% E FAC TO LING E FAC NSEL U CO
7%
YOU TH P LIN E
7%
HEL
YO U
TH
DE PR VE OG LO RA PM M EN M T ES
TY IAL EC INES P S PL L HE
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Independent auditor’s report To the Trustees of Youthline Auckland Charitable Trust We have audited the accompanying consolidated financial statements of Youthline Auckland Charitable Trust and its subsidiary (''the group'') on pages 4 to 13. The financial statements comprise the consolidated statement of financial position as at 31 March 2016, the statements of comprehensive revenue and expenses, changes in equity and cash flows for the year then ended, and a summary of significant accounting policies and other explanatory information. This report is made solely to the Trustees as a body. Our audit work has been undertaken so that we might state to the trust’s Trustees those matters we are required to state to them in the auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the trust’s Trustees as a body, for our audit work, this report or any of the opinions we have formed. Trustee's responsibility for the consolidated financial statements The trustee is responsible on behalf of the trust for the preparation and fair presentation of the consolidated financial statements in accordance with generally accepted accounting practice in New Zealand (being Public Benefit Entity Standards Reduced Disclosure Regime (Not-ForProfit)) and for such internal control as the trustee determines is necessary to enable the preparation of consolidated financial statements that are free from material misstatement whether due to fraud or error. Auditor’s responsibility Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing (New Zealand). Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the consolidated financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the consolidated financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the group’s preparation and fair presentation of the consolidated financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the group's internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates, as well as evaluating the presentation of the consolidated financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.
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Our firm has also provided other services to the group in relation to PBE transition assistance and agreed upon procedures. Subject to certain restrictions, partners and employees of our firm may also deal with the group on normal terms within the ordinary course of trading activities of the business of the group. These matters have not impaired our independence as auditor of the group. The firm has no other relationship with, or interest in, the group. Opinion In our opinion, the consolidated financial statements on pages 4 to 13 comply with generally accepted accounting practice in New Zealand and present fairly, in all material respects, the consolidated financial position of Youthline Auckland Charitable Trust as at 31 March 2016 and its consolidated financial performance and cash flows for the year then ended in accordance with Public Benefit Entity Standards Reduced Disclosure Regime (Not-ForProfit).
24 June 2016 Auckland
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YOUTHLINE HELP HELPLINE: 0800 376633 FREE TEXT: 234
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