MAKING COMPANIES AND COMMUNITIES STRONGER
www.yourcobo.com
1
Improving operations through SharedScale purchasing and networking
For more information contact: Mary Hurand, CMCA速, AMS速, PCAM速 President | 919-636-8472 mhurand@ccaglobal.com
670 N Commercial St Suite 300 Manchester, NH 03101 www.yourcobo.com
2
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” -Vince Lombardi, Legendary NFL Coach
www.yourcobo.com
3
4
A LETTER FROM
MARY HURAND,
CMCA®, AMS®, PCAM®
President
Welcome!
We are delighted that you have chosen to join our tightly knit, highly successful alliance of elite management companies and self-managed communities. By joining, you have access to exclusive tools that help you become more efficient. Membership connects you to the knowledge, experience, and support of fellow peers in the cooperative and provides the full backing of one of the most innovative cooperatives in the world. Our mission is to help our members maximize the benefits of membership to improve operational efficiencies, provide unique and cost effective products to you and your members, and leverage the power of the cooperative on your behalf. We are constantly working to develop new and innovative programs and services that address our members greatest needs. We’re looking to the future with optimism as we build comprehensive banking, insurance, and capital improvement project programs. Congratulations on making a fantastic decision for your company, employees, and fellow homeowners—we look forward to working with you!
Sincerely,
Mary Hurand 919.636.8472
www.yourcobo.com
5
OUR PHILOSOPHY By working together as members of this cooperative, independent management companies and self managed communities realize the benefits of synergy and economies of scale without compromising their entrepreneurial independence.
CORE PURPOSE To enhance the value of all members through peer to peer networking, savings on products and services, and support for the entrepreneurial spirit. We are focused on empowering our members to improve their business through our SharedScale Platform of collaboration, client offerings, and power through numbers.
MEMBER MISSION STATEMENT By participating fully in the networking opportunities and programs set forth by the cooperative, we will, as individual members, maximize the value of the co-op to all members and to our own organization.
COOPERATIVE GUIDING VALUES • Community • Integrity • Entrepreneurialism • Teamwork • Transparency • Excellence • Responsibility These values define us as an organization and what we stand for, regardless of current market conditions.
6
ABOUT CCA GLOBAL PARTNERS Who is CCA Global Partners? CCA Global Partners is a group of 13 companies aggregating billions of dollars in annual purchasing power. What is a Cooperative? A jointly owned enterprise operated by its members for their mutual benefit engaging in the production or distribution of goods or the supplying of services. Why cooperatives work: It’s based on entrepreneurship—that most reliable of engines that makes our economy run. This is not an overstatement: the entrepreneurial spirit is what drives the entire CCA Global enterprise. It is the very core of what motivates our associated business owners. Freedom of spirit and self-discipline is, after all, what moved them to start a business in the first place. It is a point we never forget. Our model is one of enablement. It begins with the dimension of building economies of scale, specifically by providing better buying power and collaborative marketing and advertising. Through our business model, our members, franchisees, and licensees have developed an amazing synergy; by collectively leveraging the strength of their groups, together we have enormous buying and marketing power. CCA Global Partners Considered together, CCA Global’s flooring affiliates represent the largest group of flooring retailers in the world. The business model that created it is both the foundation of our success and our base for future growth. Our lighting, sports retail, and business services affiliates are becoming leaders in their industries in great part due to our focus on giving business owners the edge with independent business platforms. Over the years, CCA Global has demonstrated that our experience in management and marketing is transferable. It is a proven system that creates powerful new brand identities where there were none; identities that are consistent with the needs of consumers, comprised of entrepreneurs seeking a more profitable, integrated solution for their businesses. It is the integration of these market segments that will continue to add further dimensions to CCA Global, while allowing us to retain a clear focus on the changing customer and the continued success of our members, licensees, and franchisees.
CCA GLOBAL PARTNERS AFFILIATED COMPANIES BizUnite® Carpet One Floor & Home® Carpet One Canada® CCA for Social Good® CCA Sports Retail Services® Flooring America® Flooring Canada® Home Solutions & MultiFamily Solutions by Floor Expo® Innovia Community Management Cooperative®/Community & Owners Buying Organization International Design Guild Lighting One® ProSource Wholesale Floorcoverings® The Bike Cooperative®
Please visit www.ccaglobal.com for more information about our affiliates.
www.yourcobo.com
7
MEMBERSHIP BENEFITS
8
MEMBERSHIP BENEFITS PEER TO PEER NETWORKING Our co-op allows for a one of a kind opportunity for peer networking beyond that which industry networking can achieve. Whether in person, webinars, or conference calls we create the platform upon which our members can share and build upon best practices, industry trends and shared knowledge.
AGILITY RECOVERY Get support before, during and after a disaster through our partnership with Agility Recovery, a national leader in disaster recovery and business continuity solutions. Agility’s solution provides access to the four key elements of recovery including: temporary power, access to internet
SECURE MEMBER WEBSITE This site contains resources for members including logos, document templates, program information, new program announcements,
and phone communications, computer and office equipment, and temporary office space.
REPUTATION MANAGEMENT
informational videos, peer advertising, HR documents examples, and Monitor your online reputation effortlessly with
more.
our RepAlert program. Be aware whenever you
SOCIAL BOOST
are reviewed or mentioned online so you can
A convenient way to manage your social media presence. Using our Social Boost program we will automatically post articles relevant to your homeowners, as well as industry related articles and information, to your social media sites.
promote positive reviews and take care of any negative issues effectively.
BRAND STORE Our Brand Store is your one stop shop for all your promo item needs. Choose from a wide
THE UNIVERSITY The University provides learning solutions to improve your company and communities’ ability to perform their work, thereby improving results. Engage the professional services of the University for: • Employee Recruiting/Hiring
variety of products to bring brand recognition to your company; from polo shirts to cell phone holders and golf accessories they do it all. All items can be customized with your logo.
• Custom Training
MARKETING TOOLKIT
• Secret Shopping
Our marketing toolkit gives you the opportunity
• Survey Creation
to show off the scale and resources you’ve
• On Demand Webinars
acquired by joining a co-op to existing and
• On-site training and motivation
prospective clients. Present a professional, fresh and distinguishable image to your prospective clients, one that’s sure to make you stand out! We can provide you with large format brochures, flyers, and video content for print, digital and/or websites.
If you want to be incrementally better: Be competitive. If you want to be exponentially better: Be cooperative. Author Unknown
www.yourcobo.com
9
SAVINGS PROGRAMS FOR YOUR COMPANY AND YOUR CLIENTS
10
SAVINGS PROGRAMS FOR YOUR COMPANY AND YOUR COMMUNITY Our unique SharedScale Platform allows us to leverage the collective strength of our members and work with our program partners to negotiate better prices and services. Our powerful network offers world-class products and services. The next few pages show several of our programs that help reduce the everyday cost of operations while also providing you the opportunity to save your clients, staff and homeowners money.
OPERATIONAL PRODUCTS
COUPON BOOKS, STATEMENTS, & MAILINGS
Up to 24% off catalog pricing and FREE standard shipping everyday
Unbeatable pricing on coupon books, statements, & more
OFFICE SUPPLIES
DISCLOSURE DOCUMENTS
Huge savings and FREE next-day delivery
Supersize opportunity for new & existing clients
PAYROLL SERVICES New businesses and existing clients can save up to 25%
WIRELESS SERVICES Corporate accounts save on average 19% and have truly unlimited data
www.yourcobo.com
11
PAINTING & MORE
PAYMENT PROCESSING
JOB POSTINGS
Everyday savings up to 40% off with our national price structure
Lowest industry pricing on custom portal for ACH payments and credit cards
Steeply discounted postings to hire and retain top talent
SOLAR LIGHTING
DISCLOSURE DOCUMENTS
WASTE & RECYCLING
Solar lighting for communities and homeowners. Save 10% and receive free shipping
Special pricing on resale documents for new clients
SERVICES Reduce your bills by 20%-25%
“We are VERY pleased with the partnership with SouthData for coupon book orders, we only wish that it had happened before last fall’s order! We will enjoy a savings of over 40% on our coupon book costs; and that can translate into a big dollar savings for our company!” Mike Egelston | Cities Management
12
“I signed up for the Sprint discount through the co-op I was
CHAPARRAL MANAGEMENT, AAMC
just informed that I will save 19% off of my phone line, which is the primary line on my account. They extended great customer service to me through the Innovia representative and the Sprint representative. Thank you so much for this savings benefit!”
Veda Burton | Chaparral Management Company, Inc.
FHA CERTIFICATION
EMAIL NEWSLETTERS
VENDOR COMPLIANCE
Save 10% off FHA condo approval services
Up to 25% discount, plus FREE 60-day trial
Save while saving your community. Keep vendors compliant with CertTrak
TELECOMMUNICATIONS CONTRACTS Save or earn with cable, satellite, cell towers, and easement agreements
PET WASTE REMOVAL
FUEL
Save up to 10% on pet waste removal products and services
Save 6 cents per gallon and monitor fuel costs
www.yourcobo.com
13
SAVINGS PROGRAMS FOR YOUR STAFF & HOMEOWNERS LIVING IN YOUR COMMUNITIES
14
SAVINGS PROGRAMS FOR YOUR STAFF, COMMUNITIES AND HOMEOWNERS We know you appreciate your clients, staff, and fellow homeowners, and want to give them more. My Perks is pleased to give them access to exclusive money-saving offers and hundreds of ways to save!
With our perks program, your members and staff enjoy exclusive, private showroom shopping and big savings from over 400 popular retailers like Sherwin Williams, Best Buy, Macy’s, Target and more. ProSource is one of the nation’s premier home improvement resources with 140 locations across the U.S. and Canada. Perks members enjoy exclusive access to ProSource, a wholesale showroom normally closed to the public but open to our members. Showrooms feature an unrivaled selection of better quality home improvement products at wholesale prices.
My Perks
Save up to 40% Off Retail Every Day
Exclusive access to Shop Where The Pros Shop
CARPET ONE
FLOORING AMERICA
LIGHTING ONE
Save at more than 1,000 locations worldwide
Flooring discounts at 500 stores nationwide
Save on lighting products at 150 stores nationwide
www.yourcobo.com
15
SERVICE PROVIDER PAINTING & MORE
JUNK HAULING
RATINGS
Deep savings with our national price platform, always 15-40% below retail
Save 5% on junk removal services
Save 25% on a new membership
“I wanted to let everyone know of my recent experience using the Office Max program. We needed to buy a new printer, an HP M603DN, list price of over $2,200. We checked pricing but found most in the mid $1,700 range. Office Max provided it to us at $1,539 with free shipping (printers weigh quite a bit) and delivered it in three days. We saved $170 over the best price and got free shipping! Thanks Innovia!” Mark D. Jones | The Avalon Management Group, Inc., AAMC
“CCA Global Partners is a leader in the formation and operation of Cooperatives across the United States and in other parts of the world. They have the people, systems and expertise necessary to make this a huge success. With our input they are identifying appropriate opportunities to give each member a huge competitive advantage both with local competitors and against the national operators as well. They are committing both the financial resources and operational experts necessary to take this from a vision to a very successful reality. As a result I am fully committed to its success.” Lou Gargiulo | Great North Property Management, Inc.
16
MEMBER SAVINGS CONSULTANTS Each organization is assigned a dedicated Member Savings Consultant that acts as a liaison between the member and our preferred vendor partners, to ensure seamless enrollment and satisfaction. Your representative becomes an expert in your needs and helps determine the “perfect fit” programs that provide the most value. Your Consultant is here to enhance your membership experience. • Works with your staff contact(s) on the setup process for programs • Handles any questions or issues along the way • Confirms setup and usage of programs • Checks in twice a month to share new opportunities and get feedback on what’s working and what’s not • Collects testimonials and success stories to share with your peers
www.yourcobo.com
17
GETTING STARTED
GETTING STARTED IS EASY! It’s important that everyone understands the cooperative and how it works so they can answer any questions your clients or homeowners may have. Once a member, we supply support to introduce the benefits we bring to your company, your communities and your homeowners. Within a week of joining you’ll be ready to go with our numerous programs! NOW THAT YOU HAVE THE VISION, IT’S TIME TO ANNOUNCE YOUR MEMBERSHIP: This is an exciting new development for your firm or community. You’ll want to share this exciting news with your clients and fellow homeowners for their benefit. We can provide you with professional digital marketing materials and guide your team through several simple options on how best to provide your client’s access to the Perks Website! Each homeowner will find significant saving opportunities on the perks site! This private site provides hundreds of savings opportunities and access to special programs such as ProSource, Sherwin Williams, and much more. We’ll will provide customizable marketing materials that you can use to create mailings, newsletters, add to your welcome packages, websites and post to social media. KEEPING IT GOING. Actively using programs means more savings for your company, fellow members and your clients. Active and ongoing participation is necessary for maximum benefit. To stay connected with your company’s evolving needs and keep you informed of programs and benefits, it’s required each member assign an administrative staff leader to meet (via telephone) on a monthly basis with our Savings Consultant. This is an important component to your membership because it allows us to collect essential feedback from your team and share with them new developments.
18
AN EVEN BRIGHTER FUTURE STARTS HERE. JOIN US.
www.yourcobo.com
19
www.yourcobo.com
20