TERMS AND CONDITIONS Operated by Yankee Leisure Group (YLG) • 500 Cummings Center, Suite 3100 • Beverly, MA 01915-6540
HOW TO MAKE A RESERVATION To make a reservation visit our website at www. Railbookers.com, see your local travel agent or call Railbookers at 1-866-333-9237.
PAYMENTS Deposits Days Prior to Departure: 120 days Full payment due 120 days prior to departure for Rail & Sail. 91+ days $250 nonrefundable deposit for any Rocky Mountaineer, Venice-SimplonOrient-Express, Independent Rail Journeys or any custom rail package. 61+ days $250 nonrefundable deposit for any North American Rail packages. 1 - 60 days Full payment due at time of booking.
FINAL PAYMENT Balance due 60 days prior to departure on all packages except select products. Balance is due 90 days prior to departure for any Rocky Mountaineer and/or Venice Simplon-OrientExpress program and 120 days prior to departure for any Rail & Sail program. Yankee Leisure Group® (YLG) accepts Visa®, MasterCard®, Discover® Card, American Express and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by YLG and you receive a confirmation invoice. If you pay your deposit with a credit card, YLG will automatically charge the balance due 60 or 90 days prior to departure to the same credit card used to make your deposit payment. Bookings within 14 days of departure will be charged a $35 expedited mailing fee if paper documents are required. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.
BOOKING CHANGES AND CANCELLATIONS To make a change or cancel your vacation, contact your travel agent or call Railbookers directly.
CHANGES A fee of $25 per person (per change) will be charged by YLG for any alteration or revision made to a reservation after deposit or payment is received. Any revision made to a booking (including but not limited to rail changes or name changes) may result in the loss of the confirmed rail seat or Sleeping car accommodations. YLG cannot guarantee the availability of requested changes. Changes after documents and tickets are issued will be treated as cancellations, there is no refund permitted on rail tickets once they have been issued. If you make a change after travel documents are issued, you may need new travel documents. YLG charges a reticketing fee when it is necessary to reissue rail tickets. Before new tickets can be issued, the original tickets must be returned at your expense by a traceable delivery service to Yankee Leisure Group, Attention: Ticketing, 500 Cummings Center, Suite 3100, Beverly, MA 01915-6540. Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
CANCELLATION CHARGES FOR NORTH AMERICAN RAIL GATEWAY PROGRAMS. 45 or more days prior Nonrefundable to departure deposit is retained 44 - 22 days prior to 25% of the trip departure 21 - 8 days prior to 30% of the trip departure 7 - 1 days prior to 50% of the trip departure Day of departure 100% of the trip Cancellation Charges for Rail & Sail, Rocky Mountaineer, Independent Rail Journeys or any custom rail package: 90 or more days prior nonrefundable to departure deposit is retained 89 - 60 days prior 35% of the trip to departure 59 - 30 days prior 50% of the trip to departure 29 or fewer days 100% of the trip before departure Note: Certain arrangements may not be amended after they have been confirmed, and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charge above. There is no refund permitted on rail tickets once they have been issued.
REFUNDS Please note that any request for refunds is subject to the Terms and Conditions; no refund will be made for unused services of less than 48 consecutive hours, unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler.
TRAVEL PROTECTION OPTION (TPO) Travel Protection Option (TPO) is a non-insurance cancellation fee waiver. It allows you to cancel your Railbookers arrangements for any reason up to noon Eastern Time on the last business day prior to the first services offered by Railbookers. Important: The TPO must be purchased at time of booking, or when deposit is paid, and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver by following the link in your invoice. The TPO does not reimburse cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify Railbookers of a cancellation prior to noon Eastern Time on the last business day prior to departure. Note: The TPO does not reimburse any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement. Payment of TPO (if chosen) must be received by Railbookers with your Deposit. The TPO is nontransferable and valid for each applicant only. Cancellations made before 12:00 noon Eastern Time on last business day prior to the first services offered by Railbookers are eligible for refunds. Applicable cancellation penalties in accordance to the schedule in your cancellation fee waiver will be refunded in the form of a future travel voucher that can be used on any Railbookers trip booked within one year of the date of cancellation. All remaining funds will be refunded via cash or credit to the credit card depending upon the method of payment.
WAIVER SCHEDULE MAXIMUM BENEFIT AMOUNT PART A - NON-INSURANCE CANCELLATION FEE WAIVER PROVIDED BY YLG
Trip Protection Option up to trip cost. The Part A Cancellation Fee Waiver can be purchased separately from the rest of the travel protection plan (Part B) in MN, MO, NY, and WA.
WHERE TO PRESENT PART A CLAIMS To cancel your vacation prior to departure, contact your travel agent who will notify Railbookers or call us during normal business hours, which are Monday through Friday 9:00 a.m. to 10:00 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to: Railbookers, Attn: Claims Department, 500 Cummings Center, Suite 3100, Beverly, MA 01915-6540.
SCHEDULE OF BENEFIT PART A - CANCELLATION WAIVER PROGRAM BENEFIT TYPE BENEFIT AMOUNT Pre-Departure Vacation Trip Cost Protection Waiver Best Price Guarantee Amount of Savings Trip Interruption Trip Cost Missed Connection $500 Travel Delay $500 (Maximum Daily Limit: $100) Medical Expense/Emergency Evacuation Accident and Sickness $25,000 Medical Expense Emergency Medical Evacuation, $25,000 Medical Repatriation and Return of Remains Accidental Death & 24-Hour Coverage Dismemberment $25,000 Baggage and Personal Effects $1,000 Baggage Delay $100
PART B - INSURANCE BENEFITS AND NONINSURANCE ASSISTANCE SERVICES There are certain restrictions, exclusions, and limitations that apply to all insurance coverages, including an exclusion for pre-existing conditions. Plan benefits, limits and provisions may vary by state/jurisdiction or may not be available in all states/jurisdictions. To review full plan details online, go to www.tripmate.com/wpF428w. Consumers in California may contact the California Department of Insurance Hotline: 1-800-927-4357. Consumers in Maryland may contact the Maryland Insurance Administration: 1-800-492-6116 or 410468-2340. You will receive a Plan Document which describes the benefits and limitations in detail. The Plan consists of Part A (if purchased) and Part B. The Plan # is F428W. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate. If you are not satisfied for any reason, you may return your Plan Documents to YLG within 10 days after receipt. Your plan payment will be refunded, provided you have not already departed on the trip of filed a claim. Insurance Benefits in Part B of this Plan are underwritten by United States Fire Insurance Company. Generali Global Assistance provides the noninsurance assistance services. Part B benefits are administered by Trip Mate, Inc. (in CA, dba Trip Mate Insurance Agency [0805270]) 9225 Ward Parkway, Suite 200 Kansas City, MO 64114, 1-833-297-2255 or claimssupport@ travelclaimsonline.com
WHERE TO PRESENT PART B INSURANCE CLAIMS Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Tel: 1-800-888-7292 *In CA dba Trip Mate Insurance Agency
SPECIAL TERMS Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment change and cancellation conditions. Railbookers cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel. In the case of human or computer error, Railbookers reserves the right to re-invoice for the correct price or service. A full refund will be made to the passengers who choose not to accept
54 I To book call us at 1-866-333-9237, visit www.railbookers.com or call your local Travel Agent
