Quality Standards and Target Outputs Based on Benchmarking Studies
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Figure 1: Consolidation Plan
o scope of activities and development = outreach and development : including territory covered, mediation and development of outreach as libraries without walls and promoting programs, o infrastructure: documentary resources, NTIC and space areas o and, finally, financial support. The selection of specific objectives and/or management concerns related to strategic decisions in comparisons to the operational follow-up process were classified and defined by a cascading process in two distinctive and related Balanced Scorecards: • •
‘Strategic’: highest level – strategic and tactic levels ‘Operational’: intermediary and first levels – operational levels.