Critical Facilities Operations Framework (OCP CFOPS)
TERMINOLOGY AND ACRONYMS LIST Rev 2019 v1.4
Author: Coromatic Group AB
Table of Contents TABLE OF CONTENTS.....................................................................2 LICENSE....................................................................................... 8 1 CRITICAL FACILITIES OPERATIONS TERMINOLOGY........................9 1.1
AA: see Amenity Area.............................................................................................................................. 9
1.2
Access control.......................................................................................................................................... 9
1.3
Account Manager..................................................................................................................................... 9
1.4
AM: see Account Manager....................................................................................................................... 9
1.5
Amenity Area........................................................................................................................................... 9
1.6
Asset Database........................................................................................................................................ 9
1.7
Asset List................................................................................................................................................. 9
1.8
Audit....................................................................................................................................................... 9
1.9
BBT: see Black Building test.................................................................................................................... 10
1.10
BCP: see Business Continuity Plan.......................................................................................................... 10
1.11
BICSI 009................................................................................................................................................ 10
1.12
Black Building test.................................................................................................................................. 10
1.13
BMS: see Building Management System................................................................................................. 10
1.14
Border list.............................................................................................................................................. 10
1.15
BRM: see Business Relationship Manager............................................................................................... 10
1.16
Building Management System................................................................................................................ 10
1.17
Business Continuity Plan........................................................................................................................ 10
1.18
Business Relationship Manager.............................................................................................................. 10
1.19
CA: see Circulation Area......................................................................................................................... 11
1.20
CAFM: see Computer Aided Facility Management...................................................................................11
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1.21
CCTV...................................................................................................................................................... 11
1.22
CF: see Critical Facilities.......................................................................................................................... 11
1.23
Change Request..................................................................................................................................... 11
1.24
Circulation Area..................................................................................................................................... 11
1.25
CMMS: see Computerized Maintenance Management System................................................................11
1.26
Compliance Review................................................................................................................................ 11
1.27
Computer Aided Facility Management.................................................................................................... 11
1.28
Computerized Maintenance Management System..................................................................................11
1.29
Contract Manager.................................................................................................................................. 11
1.30
CR: see Change Request......................................................................................................................... 12
1.31
Critical assets......................................................................................................................................... 12
1.32
Critical Facilities..................................................................................................................................... 12
1.33
CUE........................................................................................................................................................ 12
1.34
Customer............................................................................................................................................... 12
1.35
Customer representative........................................................................................................................ 12
1.36
Datacenter Infrastructure Management................................................................................................. 13
1.37
DCIM: see Datacenter Infrastructure Management.................................................................................13
1.38
Disaster Recovery Plan........................................................................................................................... 13
1.39
Downtime.............................................................................................................................................. 13
1.40
DR Plan: see Disaster Recovery Plan....................................................................................................... 13
1.41
DRP: see Disaster Recovery Plan............................................................................................................. 13
1.42
EDMS: see Electronic Document Management System............................................................................13
1.43
Electronic Document Management System............................................................................................. 13
1.44
EN 15221............................................................................................................................................... 13
1.45
EN 50600............................................................................................................................................... 13
1.46
End of Life.............................................................................................................................................. 13
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1.47
EOL: see End of Life................................................................................................................................ 14
1.48
EOP for Site Management...................................................................................................................... 14
1.49
Equipment............................................................................................................................................. 14
1.50
ERE........................................................................................................................................................ 14
1.51
ITIL........................................................................................................................................................ 14
1.52
Key Performance Indicator..................................................................................................................... 14
1.53
KPI: see Key Performance Indicator........................................................................................................ 14
1.54
Maintenance, Corrective........................................................................................................................ 14
1.55
Maintenance, Preventive....................................................................................................................... 15
1.56
Maintenance, Condition-based.............................................................................................................. 15
1.57
Maintenance, Predictive........................................................................................................................ 15
1.58
MCF: see Mission Critical Functions........................................................................................................ 15
1.59
Mean Time Between Failures................................................................................................................. 15
1.60
Mean Time To Repair............................................................................................................................. 15
1.61
MEST for on-site services....................................................................................................................... 15
1.62
Mission Critical Functions....................................................................................................................... 16
1.63
ModBus................................................................................................................................................. 16
1.64
MOP for on-site services........................................................................................................................ 16
1.65
MTBF: see Mean Time Between Failures................................................................................................ 16
1.66
MTTR: see Mean Time To Repair............................................................................................................ 16
1.67
Net Floor Area....................................................................................................................................... 16
1.68
NFA: see Net Floor Area......................................................................................................................... 16
1.69
OCP Ready™ Facility Recognition Program.............................................................................................. 16
1.70
Operational Governance Meeting........................................................................................................... 16
1.71
Operational Sustainability...................................................................................................................... 16
1.72
PA: see Primary Area.............................................................................................................................. 17
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1.73
Partition Walls....................................................................................................................................... 17
1.74
PDSA: see Plan-Do-Study-Act Cycle......................................................................................................... 17
1.75
Perimeter protection.............................................................................................................................. 17
1.76
Personal Protective Equipment............................................................................................................... 17
1.77
Plan-Do-Study-Act Cycle......................................................................................................................... 17
1.78
Planned Preventive Maintenance: see Maintenance, Preventive.............................................................17
1.79
PPE: see Personal Protective Equipment................................................................................................. 17
1.80
PPM: see Maintenance, Preventive........................................................................................................ 17
1.81
Primary Area.......................................................................................................................................... 17
1.82
PUE........................................................................................................................................................ 17
1.83
PWA: see Partition Walls........................................................................................................................ 18
1.84
Quality Management System................................................................................................................. 18
1.85
Reaction time........................................................................................................................................ 18
1.86
REF........................................................................................................................................................ 18
1.87
Reference Library................................................................................................................................... 18
1.88
Resilience.............................................................................................................................................. 18
1.89
Response time....................................................................................................................................... 18
1.90
Robustness............................................................................................................................................ 18
1.91
SCP: see Site Configuration Procedures................................................................................................... 19
1.92
Service Level Agreement........................................................................................................................ 19
1.93
Service Records...................................................................................................................................... 19
1.94
Service Request..................................................................................................................................... 19
1.95
Service Window..................................................................................................................................... 19
1.96
SFG20.................................................................................................................................................... 19
1.97
Site Configuration Procedures................................................................................................................ 19
1.98
Site Engineer.......................................................................................................................................... 19
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1.99
Site Owner............................................................................................................................................. 19
1.100
Site Policies........................................................................................................................................ 19
1.101
Site Supply System: see Site System.................................................................................................... 20
1.102
Site Supply System Component: see Site System Component..............................................................20
1.103
Site System......................................................................................................................................... 20
1.104
Site System Category.......................................................................................................................... 20
1.105
Site System Component...................................................................................................................... 20
1.106
Site Technician: see Site Engineer....................................................................................................... 20
1.107
SLA: see Service Level Agreement....................................................................................................... 20
1.108
SNMP................................................................................................................................................. 20
1.109
SOP for Site Management................................................................................................................... 20
1.110
SOW: see Statement of Work............................................................................................................. 21
1.111
SR: see Service Request...................................................................................................................... 21
1.112
Statement of Work............................................................................................................................. 21
1.113
Strategic Governance Meeting............................................................................................................ 21
1.114
Supply System: see Site System.......................................................................................................... 21
1.115
Supply System Component: see Site System Component.....................................................................21
1.116
TA: see Technical Area........................................................................................................................ 21
1.117
Tactical Governance Meeting.............................................................................................................. 21
1.118
Technical Area.................................................................................................................................... 21
1.119
Technical Redundancy........................................................................................................................ 21
1.120
Technical Risk Review......................................................................................................................... 21
1.121
Thermal Imaging................................................................................................................................ 21
1.122
Tier Classification System................................................................................................................... 22
1.123
Transition........................................................................................................................................... 22
1.124
TRR: see Technical Risk Review........................................................................................................... 22
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1.125
Uptime............................................................................................................................................... 22
1.126
Uptime Institute's Tier Standard: Operational Sustainability...............................................................22
1.127
WIP: see Work In Progress.................................................................................................................. 22
1.128
Work In Progress...........................................................................................................................................22
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Open Compute Project Critical Facilities Operations Framework Terminology
License This Work is licensed under the Creative Commons AttributionShareAlike 4.0 International License by: Coromatic Group AB The Work is based on an original concept by D Gjetrang and L Cardholm. Usage is governed by the terms and conditions set forth in the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/4.0/ or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA. Your use of this Work may be subject to other third-party rights. THIS WORK IS PROVIDED "AS IS." The contributors expressly disclaim any warranties (express, implied, or otherwise), including implied warranties of merchantability, non-infringement, fitness for a particular purpose, or title, related to the Work. The entire risk as to implementing or otherwise using the Work is assumed by the implementer and user. IN NO EVENT WILL ANY PARTY BE LIABLE TO ANY OTHER PARTY FOR LOST PROFITS OR ANY FORM OF INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER FROM ANY CAUSES OF ACTION OF ANY KIND WITH RESPECT TO THIS WORK OR ITS GOVERNING LICENSE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
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Open Compute Project Critical Facilities Operations Framework Terminology
1
Critical Facilities Operations Terminology
This document summarizes the most common terms and acronyms, with a purpose to minimize risks for misunderstanding between stakeholders. 1.1
AA: see Amenity Area
1.2
Access control
Secure areas need to be protected by the appropriate entry controls to ensure only authorized persons are allowed access. The processes for authorization, i.e. approving who to grant access, and for authentication, i.e. validating a person’s identity, need to be tested, monitored, logged and audited. 1.3
Account Manager
Role for person responsible for maintaining a positive relationship with the customer, identifying customer needs and ensuring maximum success to both parties through technology and process improvement initiatives that drive business value. AM and BRM are used interchangeably in the market. 1.4
AM: see Account Manager
1.5
Amenity Area
Amenity Area (AA) is designed to support particular non-work activities, e.g. employee dining rooms, vending areas, lounges. It can be with restricted or unrestricted access and is part of the Net Floor Area. 1.6
Asset Database
A database containing multiple data points for installed site supply systems and components, e.g. manufacturer, model, serial number, install date, warranty periods, End of Life, operating condition and financial information. Asset Database and Asset List are used interchangeably in the market. 1.7
Asset List
A list containing multiple data points for installed site supply systems and components, e.g. manufacturer, model, serial number, install date, warranty periods, End of Life, operating condition and financial information. Asset List and Asset Database are used interchangeably in the market. 1.8
Audit
Audits are performed by qualified subject matter experts, entitled to review and audit the execution in relation to the Services, for the purpose of controlling that Service obligations are fulfilled.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.9
BBT: see BICSI 009
1.10 BCP: see Business Continuity Plan 1.11
BICSI 009
BICSI 009 is an open-consensus standard developed by a global volunteer base, the material within reflects operational experience and lessons from a wide variety of data center owners, operators, designers, and consultants covering data centers from the small enterprise to the large hyperscale colocation data center. 1.12 Black Building test Black Building Test (BBT) is a common test to simulate a total external power outage, by shutting down incoming grid power to the critical facility completely. Normally used for testing high availability, performance, business continuity plans and recovery capabilities in a disaster-like scenario. 1.13 BMS: see Building Management System 1.14 Border list A Border List clarifies responsibilities between different stakeholders to ensure there are no gaps or overlaps in performing services, managing risks or handling of financial aspects. It should be unambiguous regarding accountabilities, responsibilities, and who to consult or inform. 1.15 BRM: see Business Relationship Manager 1.16 Building Management System Computer-based control system installed in buildings that controls and monitors the building’s mechanical and electrical equipment. The BMS consists of software and hardware typically using protocols e.g. BACnet, LonWorks and Modbus. 1.17 Business Continuity Plan A disaster recovery plan (DRP) is a documented, structured approach which includes how to respond to unplanned incidents. 1.18 Business Relationship Manager Role for person responsible for maintaining a positive relationship with the customer, identifying customer needs and ensuring maximum success to both parties through technology and process improvement initiatives that drive business value. AM and BRM are used interchangeably in the market.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.19 CA: see Circulation Area 1.20 CAFM: see Compliance Review 1.21 CCTV Closed-circuit television, a system of remote surveillance using cameras. The data may or may not be stored locally or remotely. 1.22 CF: see Critical Facilities 1.23 Change Request Change Requests (CR) work orders are changes that affect the scope of service levels or border list, and therefore require contractual changes. The CR is approved at appropriate governance level and when the contract has been adjusted, a Service Request may be created and approved accordingly. 1.24 Circulation Area Circulation Area (CA) is the portion of the building required for physical access to various divisions and subdivisions of space. It can be with restricted or unrestricted access and is part of the Net Floor Area. 1.25 CMMS: see Computerized Maintenance Management System 1.26 Compliance Review Compliance Reviews are performed by independent subject matter experts entitled to review and audit the execution in relation to regulatory and statutory requirements as well as specified standards and frameworks. 1.27 Computer Aided Facility Management Program that organizes and stores all site work. The system schedules preventive service and tasks corrective actions. The term CAFM and CMMS is used interchangeably in the market and should not be confused with EDMS. 1.28 Computerized Maintenance Management System Program that organizes and stores all site work. The system schedules preventive service and tasks corrective actions. The term CAFM and CMMS is used interchangeably in the market and should not be confused with EDMS. 1.29 Contract Manager A role that is supporting in improving the financials and service quality of the contracted deliveries. This includes validating change request consequences and collaborating with the customer on Tactical level.
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Open Compute Project Critical Facilities Operations Framework Terminology Corrective maintenance can be either planned or unplanned, also known as deferred or immediate corrective maintenance. 1.30 CR: see Change Request 1.31 Critical assets Critical assets are defined as assets that sustain your water or wastewater systems performance. Determining the criticality of assets is based on an asset having a high risk of failure, and, major consequences if it does fail. Here are five questions that will help you determine the criticality of a unique asset: Five questions to help determine asset criticality
1. How old is the asset? 2. What is the asset’s condition? 3. What is the asset’s failure history or how is it likely to fail? 4. What are the consequences of the failure (environmental, social, etc.)? 5. How much would it cost to repair or replace the asset (including cost related to collateral damage such as street repairs)? Answers to these five questions will help you determine which assets are critical. 1.32 Critical Facilities The requirement to defined as critical facilities (CF) is that an unavailability of function will have adverse effect on revenues, corporate image, regulatory compliance, safety, or any other mission critical objective as defined by the organization. The CF can be a complete building or facility, e.g. a data center. It may also be a combination of technical supply systems providing Mission Critical Functions (MCF) within a larger facility, such as a hospital, office or power plant. 1.33 CUE CUE (Carbon usage effectiveness) is a metric for measuring the carbon gas a site emits. The output is measured in kilograms of carbon dioxide per kilowatt-hour. The perfect CUE score is 0.0, meaning that no carbon use is associated with the site’s operations. 1.34 Customer Owner and user of Equipment located at the site. 1.35 Customer representative Customer representative is the interface for delivery of services to the customer on operational level.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.36 Datacenter Infrastructure Management This is a category of solutions that integrates information technology (IT) and facility management disciplines to centralize monitoring, management and intelligent capacity planning specifically for critical facilities’ mission critical systems. Full DCIM deployments will involve specialized software, hardware and sensors based on protocols e.g. BACnet/IP and SNMP for data collection. This enables monitoring of datacenter performance measurement metrics, including industry standard metrics like PUE. 1.37 DCIM: see Datacenter Infrastructure Management 1.38 Disaster Recovery Plan The disaster recovery plan (DRP or DR Plan) is a documented, structured approach with instructions for responding to incidents. This step-by-step plan consists of the precautions to minimize the effects of a disaster so the organization can continue to operate or quickly resume mission-critical functions. 1.39 Downtime Downtime is a measure of system failure, expressed as the percentage of time a service level has been breached by being unavailable. Downtime is the opposite of uptime. 1.40 DR Plan: see Disaster Recovery Plan 1.41 DRP: see Disaster Recovery Plan 1.42 EDMS: see Electronic Document Management System 1.43 Electronic Document Management System An Electronic Document Management System is a software that typically can scan, store, retrieve and tag documents with keywords in order to support an organization. This is not to be confused with CAFM or CMMS. 1.44 EN 15221 The collective of standards of EN 15221 refer to the facility management (Facility Management, FM) focusing on the FM as a product and the budget of FM, with the aim of unifying the operation of business with service processes. 1.45 EN 50600 The Series of Standards EN 50600 aim to meet the European requirements for data center facilities and critical infrastructures, including design, construction, operations and maintenance with a strong focus on lowering environmental impact. 1.46 End of Life At time of purchase of a site system, the lifecycle management rely on the vendors’ specifications for End of Life (EOL). EOL indicates that the product is at the end of its useful life (from the vendor's point of view). Nevertheless, these specifications are based on laboratory measurements and there can be a significant deviation from the specification and operation in a real site. 13 Date: 19 May 2020
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Open Compute Project Critical Facilities Operations Framework Terminology Therefore, EOL should not be confused with a change-out forecast for these items. 1.47 EOL: see End of Life 1.48 EOP for Site Management EOP means Emergency Operating Procedures for Site Management Function. These procedures define how the site is controlled and operated during abnormal circumstances or emergency situations. It is a set of information that describes the characteristics of a process in terms that will enable its effective execution, control and improvement until it fulfils the criteria to return to normal operating conditions. The term EOP is used interchangeably with Emergency Process Description for in the market. This should not be confused with MEST or MOP which regulates on-site work practices. 1.49 Equipment Equipment is used by the customer of a site. The equipment is typically used for work activities performed in the Primary Area, where its function relies on the site capacity and site performance. This is not to be confused with Site Systems (see ref) that is part of the site functionality that enable the intended use of customer equipment. 1.50 ERE ERE (Energy Re-use Efficiency) is a metric for measuring the efficiency of a site in measuring the benefits of reusing waste to energy. Saving energy means not just saving money; the reduction also can make a significant contribution to a site owner’s sustainability strategy in the form of emissions reductions. 1.51 ITIL ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Even if ITIL underpins ISO/IEC 20000, the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework. 1.52 Key Performance Indicator A Key Performance Indicator (KPI) is a quantifiable measure used to evaluate the success of how well a service meets the objectives for its performance. 1.53 KPI: see ITIL 1.54 Maintenance, Corrective Maintenance carried out following detection of an anomaly and aimed at restoring normal operating conditions.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.55 Maintenance, Preventive Maintenance carried out at predetermined intervals or according to prescribed criteria, aimed at reducing the failure risk or performance degradation of the assets. 1.56 Maintenance, Condition-based Maintenance is carried out by performing Technical Risk Reviews and asset condition tests to define the appropriate planned preventive maintenance and change-out forecast of site supply systems. 1.57 Maintenance, Predictive Continuous online monitoring of actual site supply system condition and automatic comparison with average values and expected performance. Maintenance is carried out when failure probability indicators are increasing. 1.58 MCF: see Mission Critical Functions 1.59 Mean Time Between Failures The definition of MTBF depends on the definition of what is considered a failure. For complex, repairable systems, failures are those out of design conditions which place the system out of service and into a state for repair. Failures which occur that can be left or maintained in an unrepaired condition, and do not place the system out of service, are not considered failures under this definition. In addition, units that are taken down for routine scheduled maintenance or inventory control are not considered within the definition of failure. 1.60 Mean Time To Repair Mean time to repair (MTTR) is a basic measure of the maintainability of repairable items. It is the total corrective maintenance time for failures divided by the total number of corrective maintenance actions for failures during a given period of time. It generally does not include lead time for parts not readily available or other Administrative or Logistic Downtime. It is be important to distinguish whether MTTR is meant to be a measure of the mean time between the point at which the failure is first discovered until the point at which the equipment returns to operation (usually termed "mean time to recovery"), or only a measure of the elapsed time between the point where repairs actually begin until the point at which the equipment returns to operation (usually termed "mean time to repair"). 1.61 MEST for on-site services MEST means Method Statement. It refers to detailed instructions for on-site services, e.g. recurring monthly tests. Its basic purpose is to ensure the desired outcome by controlling actions. The level of detail depends on the complexity of the activity that is to be conducted and the impact of the failure in its execution. These methods can be preauthorized to improve efficiency in in delivery of services. The term MEST is used interchangeably with MOP in the market.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.62 Mission Critical Functions A combination of technical supply systems within a larger facility, that secure the availability of power and communications for that facility. The mission critical function (MCF) includes all underlying supply systems that may be required to meet its functionality, e.g. batteries are required for UPS and environmental controls are required for power distribution. 1.63 ModBus Modbus is a serial communications protocol originally published in 1979 for use with programmable logic controllers (PLCs). It is openly published, royalty-free and comes in several different protocol versions, including support for TCP/IP. 1.64 MOP for on-site services MOP means Method of Procedure. It refers to detailed instructions for on-site services, e.g. recurring monthly tests. Its basic purpose is to ensure the desired outcome by controlling actions. The level of detail depends on the complexity of the activity that is to be conducted and the impact of the failure in its execution. These methods can be preauthorized to improve efficiency in in delivery of services. The term MEST is used interchangeably with MOP in the market. 1.65 MTBF: see Mean Time Between Failures 1.66 MTTR: see Mean Time To Repair 1.67 Net Floor Area Net Floor Area (NFA) is the part of a building that contains rentable floor area. It consists of Partition Walls and Net Room Area (which contains Technical Area, Circulation Area, Amenity Area and Primary Area). It can be with restricted or unrestricted access. 1.68
NFA: see MTBF: see Mean Time Between Failures
1.69 OCP Ready™ Facility Recognition Program The OCP Facility Recognition program serve as a reference for data center operators and tenants who want to understand the fundamental facility requirements to deploy this gear into their IT space. Facilities that meet these guidelines and approved by the OCP DC Facilities Project receive the certification as an OCP Ready™ facility. 1.70 Operational Governance Meeting Recurring meetings on operational level between the customer representative and the site management function. 1.71 Operational Sustainability Defines the behaviors and risks beyond the technical robustness of a site that impact the ability to meet its uptime objectives over a long term. The uptime is the resultant combination of both technical robustness of the site infrastructure and Operational Sustainability.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.72 PA: see Primary Area 1.73 Partition Walls Partition Wall (PWA) is an interior wall which subdivides a part of a building into sections, rooms or spaces. It may or may not support load other than its own weight and it may or may not be classified for protection against unauthorized access. 1.74 PDSA: see Plan-Do-Study-Act Cycle 1.75 Perimeter protection A physical security perimeter is defined as “any transition boundary between two areas of differing security protection requirements”. This might be quite specific, e.g. the outermost boundaries of a site. A critical facility should be appropriately protected against threats that may break the perimeter. By protecting against external and environmental threats, i.e. man-made or natural disasters, it is focused on ensuring that only designated access points can be used to gain entry to the critical facility. 1.76 Personal Protective Equipment Personal Protective Equipment (PPE) is equipment that will protect the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment (RPE). 1.77 Plan-Do-Study-Act Cycle The PDSA cycle (or Deming cycle) is a model for developing, testing and implementing changes leading to improvement. It is based in scientific method and moderates the impulse to take immediate action without proper study of facts. This way, the process of change is safer and less disruptive for site operations. 1.78 Planned Preventive Maintenance: see Maintenance, Preventive 1.79 PPE: see Personal Protective Equipment 1.80 PPM: see Maintenance, Preventive 1.81 Primary Area Primary Area (PA) is the enclosed space used for work activity dependent on site capacity, e.g. white space in a data center or operating theatre in a hospital. It can be with restricted or unrestricted access. 1.82 PUE PUE (Power Usage Efficiency) is the ratio of the energy used by the customer computing Equipment to the total energy consumption for the site (including site supply systems, e.g. environmental controls). This term is sometimes incorrectly referred to as Power Usage Effectiveness.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.83 PWA: see Partition Walls 1.84 Quality Management System A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. 1.85 Reaction time Reaction Time is calculated from the time the Supplier’s service desk logs the call-out and is deemed to be achieved when the Supplier is given access to the customer site and is recorded on the Customer’s security system. 1.86 REF REF (Renewable Energy Factor) is the ratio of the renewable energy owned and controlled by a critical facility to its total energy consumption. 1.87 Reference Library The purpose of the Reference Library is ensuring access to critical documentation to support site management processes and on-site services. The materials in the reference library are identified recorded and provided to site management from the providers of related services or systems. Gaps in the reference library affect the effectiveness of all other site management processes and inaccurate or obsolete documents can lead to wrong decisions. 1.88 Resilience Resilience is the capacity to prevent a crisis occurrence, and when a crisis occurs, the capacity to absorb the impact and recover rapidly to the normal state of operations. It is by adding this capability on top of technical robustness that a site operations team make a difference. This is not to be confused with robustness. 1.89 Response time Response Time is the time it takes for the Supplier Service Desk to respond to a call made by telephone or other agreed communications channels. 1.90 Robustness Robustness refers to the ability to absorb and withstand disturbances and crises. For data centers and other mission critical facilities different Tiers or Classes are used to classify this. This is based on redundancy in supply systems and their components. This is not to be confused with resilience.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.91 SCP: see Site Configuration Procedures 1.92 Service Level Agreement Agreement between customer and supplier addressing service requirement and delivery standards. with defined penalties and escalations in case of failure to meet agreed Service Levels. 1.93 Service Records A service record is a collection of electronic or printed materials which provides a documentary history of on-site activities performed on a specific site system or function ensuring an audit trail and an up-to-date status of the asset. 1.94 Service Request Service Requests (SR) work orders are changes to normal operating configurations within the scope of service levels and border list, and therefore do not require contractual changes. These should be planned to enable proper coordination and use pre-authorized method statements or project plans. The results should be reviewed by the creator to analyze the desired effect. 1.95 Service Window A service window is a period designated in advance, during which on-site site works, e.g. maintenance, that could cause disruption of services may be performed. 1.96 SFG20 Standard Maintenance Specification for Mechanical Services in Buildings 1.97 Site Configuration Procedures Defines how the site infrastructure is configured for normal operations 1.98 Site Engineer Is a role that is focused on specific named sites. This is the local “go to person” for understanding the technical aspects of the site, handling of customer equipment or having third parties escorted in the premises. 1.99 Site Owner Owner and accountable for the site performance 1.100 Site Policies The purpose of the Site Policies is ensuring access to critical documentation to support site management processes and control on-site services. Gaps in the site policies affect the effectiveness of all other site management processes and inaccurate or obsolete documents can lead to wrong decisions.
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Open Compute Project Critical Facilities Operations Framework Terminology The materials in the site policies are managed by the site management function. 1.101 Site Supply System: see Site Supply System: see Site Supply System: see Site Supply System: see Site Supply System: see 1.102 Site Supply System Component: see Site System Component 1.103 Site System This refers to the full scope of technical supply systems within one infrastructure element to provide the site functionality that enable the use of customer equipment, e.g. the full power distribution as defined in the SLD (Single Line Diagram) The term Site Supply System is used interchangeably with Site System in the market. 1.104 Site System Category Site systems fall into five different categories; Building construction, Power distribution, Environmental control, Telecommunications cabling infrastructure, and finally Security systems. 1.105 Site System Component A Site System Component is a sub-part of a Site System, e.g. the batteries as a sub-part of a full power distribution. The term Site Supply System Component is used interchangeably with Site System Component in the market. 1.106 Site Technician: see Site Engineer 1.107 SLA: see Service Level Agreement 1.108 SNMP Simple Network Management Protocol (SNMP) is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. Site Systems like UPS, BMS, CRAH etc. supports SNMP for management. Furthermore, customer Equipment may also support SNMP. 1.109 SOP for Site Management Standard Operating Procedures for Site Management Function. These procedures define how the site is controlled and operated during normal circumstances. It is a set of information that describes the characteristics of a process in terms that will enable its effective execution, control and improvement. The term SOP is used interchangeably with Standard Process Description in the market. This should not be confused with MEST or MOP which regulates on-site work practices.
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Open Compute Project Critical Facilities Operations Framework Terminology 1.110 SOW: see Statement of Work 1.111 SR: see Service Request 1.112 Statement of Work A statement of work (SoW) is a document routinely employed in the field. It defines specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically includes detailed requirements and pricing, with governance terms and practical appendices, e.g. border list and asset list. It is often supported by a master service agreement or general Terms & Conditions. 1.113 Strategic Governance Meeting Recurring meetings on strategic level between the customer and the supplier of site services. This is the escalation level for tactical meetings. 1.114 Supply System: see Site Supply System: see Site Supply System: see Site Supply System: see Site Supply System: see 1.115 Supply System Component: see Site System Component 1.116 TA: see Technical Area 1.117 Tactical Governance Meeting Recurring meetings on tactical level between the customer and the supplier of site services. This is the escalation level for operational meetings. 1.118 Technical Area Technical Area (TA) is designed to house site supply systems for provisioning of site capacity, e.g. UPS rooms, Generator rooms and cables corridors or tunnels. It is normally with restricted access. It is part of the Net Floor Area. 1.119 Technical Redundancy Redundancy provides improved robustness by including extra infrastructure components, which are not strictly necessary to standard operations; there is a fallback solution in case of failures of components used for standard operations. 1.120 Technical Risk Review This is a professional walk-through of a site. This is performed by one or several qualified service technicians to ensure that technical risks are noted and reported to the site owner. The report includes recommendations and possible ways to mitigate the risks. The Technical Risk Review is tailored to the site that is being reviewed so that relevant tools are being used. 1.121 Thermal Imaging Thermal imaging is the use of special equipment that can detect the heat produced by supply systems or equipment, e.g. bus bars or switch gear, and produce images of them to identify risks or faults. 21 Date: 19 May 2020
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Open Compute Project Critical Facilities Operations Framework Terminology 1.122 Tier Classification System Uptime Institute created the standard Tier Classification System as a means to effectively evaluate data center infrastructure in terms of a business’ requirements for system availability. 1.123 Transition Transition is to plan and manage the change of state of a site in its lifecycle. It encompasses managing risk for new, changed and retired services or suppliers while protecting the site performance during the transition. Some areas handled in transition from one supplier of site operations to another are border lists, processes to be integrated or separated and also KPI monitoring and reporting. 1.124 TRR: see Technical Risk Review 1.125 Uptime Uptime is a measure of system reliability, expressed as the percentage of time a service level has been fulfilled and available. Uptime is the opposite of downtime. 1.126 Uptime Institute's Tier Standard: Operational Sustainability Uptime Institute's Tier Standard: Operational Sustainability establishes the behaviors and risks beyond the Tier Classification System (I, II, III, IV) that impact long-term data center performance. This Standard unifies the site management behaviors with the Tier functionality of the site infrastructure in order to achieve the organization's business objectives or mission imperatives. 1.127 WIP: see Work In Progress 1.128 Work In Progress Work In Progress (WIP) is the number of task items that a is currently being executed, but has not yet been completed. It is used in monitoring and reporting of site operations. This should not be confused with the financial (or accounting) term of Work-In-Progress (WIP).
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