12 | Spotlight on POWYS | THE BIGGER PICTURE | Autumn 2012 | www.wwha.co.uk
REBRANDING If you receive In Touch, our quarterly residents’ magazine, we you will already know that in April of this year we rebranded. We are delighted to say that reaction to our new look has been very positive, and is helping to spread the message about our new group structure, with Cambria Maintenance Services Ltd as our first subsidiary company. In addition to this Spotlight On Powys, and you should also have received our 2013 Business Plan, which outlines Wales & West Housing Group’s strategic direction for the coming five years. Another part of our rebranding process has involved the creation of our first new subbrand, Connect24. This brings together the comprehensive range of services that we provide including our Emergency Alarm, Out of Hours and lone worker support services. Having added a number of corporate customers to our portfolio in recent months, we now look after more than 20,000 homes across Wales via our Telecare Services Association accredited customer service centre, enabling repairs to get done and helping people to get the help they need in an emergency. If you would like to talk to us about how our Customer Service Centre might be able to help organisations in your area who require call centre support, please contact Cate Dooher, Head of Support Services on 029 20415386.
Mrs Nancy Pilott of Cwrt Anghorfa, Bridgend, modelling our Connect24 personal alarm wrist button.