6 | Spotlight on CARDIFF | LOCAL NEWS | Spring 2013 | www.wwha.co.uk
TENANCY SUPPORT
HELPING RESIDENTS TO UNDERSTAND WELFARE REFORM AND BUDGETING
We are delighted to be able to introduce Mandy Collins, our new Tenancy Support Officer for the Cardiff area. Mandy will be helping our residents to deal with the many challenges of welfare reform, as well as providing support and advice on effective budgeting as well as providing information on employment and training opportunities. Mandy will initially be concentrating her efforts on helping those residents who we have already identified as being at risk of potentially facing financial hardship, or falling into arrears, due to changes brought about by the ‘bedroom tax’, and other forthcoming welfare reform. Mandy’s line manager is Housing Manager Jenny Williams.
MONEYLINE CYMRU
NOW OPERATING FROM OUR CUSTOMER SERVICE CENTRE Moneyline Cymru is currently operating out of a number of branches primarily in South Wales, including the Cardiff branch on Cowbridge Road East, and now are expanding to offer a telephone service to people from other areas of Wales and to people who cannot get to their offices. In order to do this Moneyline is now operating from our Customer Service Centre in our Head Office in Cardiff on an experimental basis. The service went live in February and the threestrong team are currently taking overflow calls from existing Moneyline Cymru branches.