40 EMPLOYEE ENGAGEMENT: ENGAGE, CONNECT AND PERFORM

can include providing training or offering support and guidance to help employees transition to new ways of working.

5. Monitor and evaluate the change process: Leaders can monitor and evaluate the change process to ensure that it is proceeding as planned, and to identify and address any challenges or obstacles that may arise.

Leaders play a critical role in driving employee engagement and creating a high-performance work culture. Byfosteringapositiveandinclusiveworkplace culture, clearly communicating organizational goals and expectations, providing opportunities for growth and development, and effectively managing and leading change, leaders can ensure that their organization is a great place to work, and that employees are motivated and highly engaged.

By taking these steps, leaders can help employees understand and embrace change, and ensure that it is managed effectively and successfully. This can help organizations achieve greater agility, flexibility, and competitiveness,thatcanhelpemployeestofeelmore connected, engaged, motivated, and valued.

Chapter Iii

Employee Engagement Levels

“Highly engaged employees make the customer experience. Disengaged employee break it.”

TIMOTHY R. CLARK Author, Founder & CEO: LeaderFactor

TheVarious Levels of EmployeeEngagement

Employee engagement is a critical component of a high-performing work culture. It is the level of commitment, motivation, and involvement that employees have in their work and their organization. Engaged employees are more productive, more motivated, and more likely to remain with their organization, which is why it is important to understand and monitor engagement levels.