FOREWORD

Kimbertly A. Jones has once again proven his expertise in the field with his timely and informative guide on "Employee Engagement". As a Business Owner and former Leader in Human Resources Management and Workforce &Career Development, I have had the honor of knowing and working with Kim and can attest to his brilliance in crafting literary resources that meet the real-time needs of business leaders and Human Resources practitioners.

In the wake of the Covid-19 pandemic, employee engagement declined with organizations experiencing a surge in disengaged employees. This book reflects Kim's passion and expertise in strengthening and building both individual and organizational employee engagement capacity. Through a well-researched and intuitive approach, Kim takes readers on a literary journey, providing a how-to guide for addressing and leveragingstructural,operational,andculturalmatters thatyield positivebusinessoutcomesthrough building a highly engaged workforce.

Kim's 30 plus years of experience as an expert on employee engagement, coupled with his leadership and business management acumen, are exquisitely captured in this guide. His recommended best practices will enable you to meet employees where they are and provide them with a safe workplace to share their perspectives, beliefs, and feedback, ultimately resulting in superior customer service, productivity, and profitability for your organization.

Overall, this guide is an essential must-read for any organizationalleaderorHumanResourcespractitioner looking to create and foster a workplace culture that values and prioritizes employee engagement.

Sandra DeShields Principal, Continuum Services, LLC