Top 101 Industry Experts - Featuring Hilda Lunderstedt by Worldwide Publishing

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EXPERTS �� & ��

To Inspire You

Worldwide Publishing © 2016 Worldwide Publishing, Inc. ISBN: 978-1-60758-906-8 ISSN: 2377-3758 Series 1 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means — including, but not limited to, electronic, photocopying, recording or otherwise — or used for any commercial purpose whatsoever without the prior written permission of the publisher and, if the publisher deems necessary, execution of a formal license agreement with the publisher. For information, contact: Worldwide Publishing 498 RXR Plaza Uniondale, NY 11556 Manufactured in the United States of America.

Worldwide Publishing Management and Staff Management Team PRESIDENT, CEO Randy Narod CHIEF OPERATING OFFICER Erica Lee EXECUTIVE VICE PRESIDENT, HUMAN RESOURCES AND DEVELOPMENT Deb Morrissey DIRECTOR, PROOFREADING Kristen Giani DIRECTOR, PROCESS DEVELOPMENT AND IMPLEMENTATION RenÃ©e Dutcher-Pryer DIRECTOR, COMPLIANCE AND QUALITY ASSURANCE Christine Baumann Production Staff CONTRIBUTING WRITERS AND EDITORS Danielle Blanchard-St. Louime Diana Caporaso Murphy Diana Driscoll Jaclyn Gangi Shaina Carmel Indovino Holly Anne Silva Charles Varriale SENIOR GRAPHIC DESIGNER Deb Marmurowski GRAPHIC DESIGNER Henry Monge Branding Services SENIOR DIRECTOR Sandra Anderson BRANDING SPECIALISTS Jenifer Bacic Mindy Black Ronnie Cohen Awilda Cruz Stacey Drew RoseMarie Grossman

Darlene Gumas Andrew Intartaglia Erica Iorio Joan Kroener Melissa Leibowitz Patricia Maher

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Sheryl Pernick Jon Storey Jackie Tufano Susan Tyson Heather Villani

Table of Contents FOREWORD.…............................………………………………………………......………….1 INDUSTRY KEY....……………………………………………………………………………............5 EXECUTIVE SPOTLIGHT Hilda Lunderstedt, Business Strategy, Marketing and Branding......7 I. ADVERTISING/MARKETING/PUBLIC RELATIONS Linda Kranich, Online Marketing ………….......……............................15 II. ARCHITECTURE/CONSTRUCTION Sharon Y. Barreras, Business Operations Management….....…...…17 Vinay V. Mudholkar, Rail and Transit Transportation….............……20 III. ARTS Linda LaRue Austin, Freelance Writing…...………….................……….23 Eunice M. DeMello, Vocal Coaching……………………….......……….........26 Elizabeth P. Galindo, Clothing and Costume Design....…........………29 Margaret C. Onokah, Vocal Performance…......……..........……..…….32 IV. BUSINESS SERVICES Charmaine Betty-Singleton, Organizational Leadership….............37 Kim Davis, Crisis Communications……….…..........……...………………….39 Germain Denis, International Food Security and Grain Market Cooperation….......…43 Shirley Fletcher, Business Training and Development…......……......46 Maria Luisa Fulgueira, Business Administration….....………........….49 Sharon Hyder, Records Management…….......………….………......….51 Moss A. Jackson, Leadership Development and Executive Coaching..........................53 Kimberly D. Koker, Operations Management….......................………58 Robert Novellino, Customer Relationship Management......……..…61 Adrian L. Sepeda, Process Safety and Risk Management…..………….64 Dave I.W. Taylor, Strategic Consulting.........………………………………...67 V. EDUCATION Shawn M. Amdur, Music Education…………………………………………...68 Linda R. Barley, Gerontology Education and Research………………71 Jerome S. Boron, International Educational Development….………72 Gilbert Clark, Scientific Instruction………………………………………..….75 Ginette Dalpé, Science and Technology Instruction……………………….78 Robert Edgar Nelson Harder, Mathematics Instruction……………81 Esther M. Hockett, Library Management…………………………………..85 Carolyn Frances Hunter, Chemistry Instruction………………………90 Sister Janice Iverson, Exercise Physiology………………………………...92 Wallace Johnson, Technical and Management Assistance……….…..97 Sally Kader, Kumon Method……………………………………………………...99 Stephen F. Kenney, International Development and Finance……..…100 Ann M. Krause-Hanson, Educational Leadership and Development.................................…103 John R. Lee, Archaeology……………………………………………….…...…..…107 iv

Top 101 Industry Experts

Carolyn Duke Long, Elementary Social Studies and Mathematics Instruction..............111 Lori Maxfield, Education Administration ……………………..…………114 Barbara A. Orr, Higher Education Administration……………….…118 Susan Leigh Osborne, Culture Development and Education.….124 Lucia F. Vega, Education Development.……………………………..……127 VI. ENERGY Donald A. Benson, Energy Services…….………………………………..….132 Leni S. Berliner, Renewable Energy and Clean Technology……….…135 Kenneth H. Hayes, Oil and Gas Exploration………………………….…….140 David R. Herbert, Harbor Operations Management……………………142 Ronald S. Swanson, Air Sampling and Monitoring………………..…144 VII. FINANCE/FINANCIAL SERVICES Raffaele Cicala, Corporate Development.....………………………….....146 Jeremy Coombes, Commercial Finance……………………………………148 Diana Dorn, Corporate Compliance and Branch Management……151 Michelle Ferguson, Project Management……………………………….154 Ferol Hettick, Quality Compliance………………………………………..…156 Raul H. Tapiero, Technology and Systems Management…………...160 VIII. GOVERNMENT/PUBLIC SERVICE Gayle L. Brandon-Behrend, Surety Bonding…....….…………………….164 Carmine J. Fasulo, Customer Relations……………………………….…….168 Peggy Anne Flynn, Database Management………………………….…….170 Sydney L. Hardesty II, Logistics Management.......…………....…….173 John P. Priecko, International Trade Administration and Compliance Consulting..................................................................175 Richard A. Smith, Strategic Military Analysis…………………………….180 IX. HEALTH CARE Nawar M. Alnaquib, Child Development and Psychiatry………..….182 Douglas L. Atha, Program Management……………………….…………185 Pauline A. Bonaventura, Medical Staff Services...........................186 Sheldon Braaten, Juvenile Mental Health………………………………….190 Maggie Brandt, Trauma, Emergency Surgery and Surgical Critical Care……….…….193 Kimberly M. Cangro, Hospice and Palliative Care…………..………….196 Elaine D. Caso, Nurse Education………………...............………………….198 Dorothea “Doris” Diederiks, Strategic Medical Education…….202 Gail Krippaehne Easling, Wellness Advocacy………………………….206 Irma Jean Eufinger, Public Health Nursing…………………………….….212 Samara M. Gabree, HIV Specialty Care……………….......…......……….214 Craig Castleman Greene, Orthopedic Trauma Care………………….219 J. Eugene Grigsby III, Public Health..........………………………….....…223 Ruth Brill Gross, Clinical Psychology………………………….......……….225 v

Top 101 Industry Experts

Catherine A.Z. Gruener, Neuropsychology……………......…………..230 Martha F. Harris, Industrial Rehabilitation…………………………...233 Mary L. Hepburn O’Shea, Health Care Facilities Management….235 John R. Hubbard, Addiction Psychiatry……………………….....…….237 Katerina Kopalova, Pharmaceutical Project Management……….242 Robyn F. Newcomb, CyberKnife Robotic Radiosurgery System….244 Bradley J. Phillips, Emergency Medical Services…………....………...247 Barbara J. Reuss, Orthopedic Nursing………………..……......………….250 Rose M. Rivera, Medical Support Services………………….....………….253 Catherine A. Smith, Medication Dispensing Services………………..255 Brian M. Walters, Emergency Medicine…………………………..…….257 X. HOLISTIC HEALTH Judith Williams-Lohmar, Holistic Animal Care…………………..….…260 XI. HUMAN RESOURCES Thomas A. Becker, Employee Relations...........……………......……….262 XII. LAW Everette A. Braden, Domestic Relations Inclusive of Dissolution of Marriage, Child Support Enforcement Law, and Probate Law……………….....264 Judith A. Bresler, Art Law….......................…………………….……….266 XIII. LEISURE Karin W. Flint, Property Management and Development……….….267 Joseph W. Kilburn, Bobsled Coaching……….......……………………….270 Keith A. Thykeson, Synthetic Turf Design and Installation……..….274 XIV. MANUFACTURING Phillip J. Arnold, Logistics Engineering…………..……………………….278 Thomas A. Baden, Strategic Planning and Development…………….280 Christine D. Philben, Technical Project Management……….…….283 Andreas Reissmann, Sales and Marketing Management………….285 XV. MEDIA/ENTERTAINMENT Laurie Logan Hudson, Acting………………….................……………….287 XVI. REAL ESTATE Sally Blye Eddy, Commercial Real Estate Appraisal……………….….288 Patricia V. Egan Turner, Property Management……………………..293 XVII. RETAIL/WHOLESALE/DISTRIBUTION/SALES Caroline Carnahan, Specialty Product Sales………………………...297 XVIII. TECHNOLOGY Devon A. Clarke, Systems Engineering……………………....………….300 Stephen William Hobday, Computer Keyboard Development….302 XIX. TRANSPORTATION Cheryl Boynes-Jackson, Marine Transportation…………………..….305 Nick Ferlito, Consolidation and Distribution Services……..……….308 Hector Guzman, Airline Support Services………………………………….311 Sheila J. Whiteside, Business and Compliance Management......313 vi

Top 101 Industry Experts

Foreword Specialist. Master. Aficionado. Ace. Pro. An expert by any other name would possess the same skill and authoritative knowledge necessary to dominate a particular area. But, how does one become an expert? This is a question you might find yourself asking when seeking information about any number of things. Whom should I contact about an idea I’d like to patent? What car should I buy? Where should I go for the best medical care? When is the best time to buy or sell a home? Why is my computer running slowly? How should I invest my money? Whether you’re asking the most important or seemingly trivial questions, you would probably agree with one thing: you want your answers to come from the best resource — you want to talk to an expert. And, if a healthy hint of skepticism flickers through your brain when you finally locate that expert, you’ll probably consider just how that person earned such a title. Was it their years of experience? Extensive schooling? At Worldwide Publishing, Inc., we wanted to know the same thing — we wanted to know what makes these power performers tick, and we wanted to share their stories with the world. “Top 101 Industry Experts” is a compilation of the unique stories of experts from a broad spectrum of industries and career fields. Each account has been crafted with interest and attention, all in an effort to explain who these experts are, what they do, and how they became the successful professionals they are today. We have taken the time to get to know these experts, and invite you to do the same. Each person highlighted in the pages that follow has something distinctive to share. As you read, note the varying skill sets and ranges of experience that make each expert unique. While some have been formally educated, others have mastered their crafts through experience. Some became proficient in their particular areas by accident, or began their careers pointed in an entirely different direction than where they ended up. Although no two experts’ paths have been exactly the same, there are some common themes woven through their stories: hard work, dedication, and passion for what they do. 1

Top 101 Industry Experts

We hope you enjoy getting to know our experts and that you learn as much as we have from their stories. As always, we wish you the best of luck in your endeavors, and encourage you to carry what youâ&#x20AC;&#x2122;ve learned with you on your journey to greatness. Sincerely, Worldwide Publishing, Inc.

Industry Key Your Guide to Our Experts

While Worldwide Publishing members share similar industries, they each excel in a parti cular ямБ eld. The visual key below depicts the 19 major industries into which our members are categorized. ADVERTISING/ MARKETING/ PUBLIC RELATIONS

HUMAN RESOURCES

ARCHITECTURE/ CONSTRUCTION

LAW

ARTS LEISURE BUSINESS SERVICES MANUFACTURING EDUCATION MEDIA/ ENTERTAINMENT

ENERGY

REAL ESTATE

FINANCE/ FINANCIAL SERVICES

RETAIL/WHOLESALE/ DISTRIBUTION/SALES

GOVERNMENT/ PUBLIC SERVICE

HEALTH CARE

TECHNOLOGY

HOLISTIC HEALTH

TRANSPORTATION

Executive Spotlight

Business Strategy, Marketing and Branding

Hilda Lunderstedt Director Lunderstedt Group Roodepoort, South Africa hilda@meethilda.com http://meethilda.com Hilda Lunderstedt is one of the few South African female entrepreneurs who achieved phenomenal success in taking a self-started business to a nine-figure company in less than 10 years. After this business was sold to a major listed South African pharmaceutical company in 2011, Ms. Lunderstedt expanded her horizons into the international business arena as a serial entrepreneur with interests, connections and networks on various continents. Drawing from years of experience as CEO and now as Director and Founding Member of the Lunderstedt Group, an entrepreneurship that provides strategic management, branding and marketing, Ms. Lunderstedt embarks on a daily journey to set and steer the vision and future of the Lunderstedt Group. These responsibilities include: review business opportunities to grow investment portfolios; network; oversee all operations of the group, including marketing, business strategy, branding and negotiation; actively participate and contribute to meetings of companies in which interests are held; review these companies’ strategies and seek growth. Ms. Lunderstedt is excited about business opportunities that will build successful entrepreneurs, and she strives to create success within the communities which these entrepreneurial businesses serve. She is a devoted advocate and ambassador for women in the business arena and has a strong belief in the potential that lies within each and every woman to succeed. “When women and men work together for the betterment of all, the ripple effect on the planet will be massive,” she says. As a role model for successful women, Ms. Lunderstedt ensures to maintain a balance in her personal life while building a global investment portfolio. “I am extremely enthusiastic about business, real estate, and the implementation of structures and strategies that will improve the world and the lives of other individuals,” states Ms. Lunderstedt. She is a firm believer that a successful business is one that has a mission which is focused on the benefit of society and the environment. 7

Executive Spotlight

Ms. Lunderstedt is an established authority and is passionate about entrepreneurial business strategies, and the marketing and branding of business and individuals. She believes in the importance of innovation. Through her involvement as a shareholder in several entities, she plays a key role in creating growth through guidance and leadership, coaching, strategic planning, and relational capital. Ms. Lunderstedt’s business philosophy is that you should build your business as if you are planning to sell it, even if you don’t. She is currently writing her book on the subject and developing products aimed at likeminded entrepreneurs who want to learn from her success on building a thriving business. “I strive to encourage others to pursue their dreams and to achieve their goals in order to live the best life they possibly can,” says Ms. Lunderstedt. Often contributing to articles on achieving and maintaining success both in business and life, she is regarded as a knowledgeable and respected figure on these topics. Through her business initiatives, Ms. Lunderstedt hopes to be instrumental in doubling the current number of people who have access to property from 12.5 percent to 25 percent over the next few years. If the wealth of the planet is increased by more people owning property, more people can play a role and contribute to their societies. We are in an age of connectivity, and the world of property buying and investing is about to be turned on its head. Ms. Lunderstedt believes that connecting people around the world with property investment opportunities is the key to successfully improving wealth and diversifying property portfolios. With a keen focus on the growing phenomenon which is crowdfunding, as a venture capitalist, she hopes to bring property investment power to female investors in particular, but not limit it to women exclusively. Ms. Lunderstedt is also a children’s ambassador for Tekkie Tax Day, an annual fundraising campaign in South Africa, which raises millions in aid of welfare organizations across South Africa. Through her philanthropy, she hopes to bring positive change to the lives of the millions of underprivileged South African children. She is currently in the process of setting up her own philanthropy foundation with the aim to further positively impact the lives of the needy in South Africa. In the years to come, Ms. Lunderstedt aims for exponential growth in her ventures, whilst making a positive impact on the world.

Conversation with Hilda Lunderstedt Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Hilda Lunderstedt: Business, strategic management, branding, marketing and investment. What characteristics help to separate you from your competitors? My tenacity and perseverance; I donâ&#x20AC;&#x2122;t give up once I believe what I am doing has a purpose higher than myself. I am a creative thinker and a solution seeker. I do not fear many things and fear does not hold me back. What motivates you? I am motivated by success and achieving my goals. I am, in general, a highly motivated person; I donâ&#x20AC;&#x2122;t require things or outside stimuli to be motivated. Making a difference to businesses and to others is something I value highly and something that is a motivator. What short-term and long-term career goals are you currently pursuing? For the short-term: Focusing on new business acquisitions to ensure this is a success in the crowdfunding space and incubating a startup in the group; Philanthropy Foundation to manage philanthropistsâ&#x20AC;&#x2122; wealth to charities; Leading the wealth movement to make a difference and to affect the lives of a billion people by 2020. For the long-term: Empowering women to invest in properties via crowdfunding platforms globally; Empowering women to be part of the wealth movement and contribute resources to the philanthropy projects and foundations; Expanding my skill set as an author and knowledge-sharing through a series of books on various subjects, ranging from being a successful entrepreneur and business owner to balancing life and living a meaningful existence. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? In the workplace and in the boardroom, sometimes men are very insecure and threatened, and a woman has to downplay her ambition. The many roles women have to play in their lives can be challenging, especially if there is no support system. To be honest, I have not found many obstacles to achieving 9

Executive Spotlight

my goals; only sometimes the support or self-belief is missing. If there are too many obstacles in something you do and it is not “flowing,” I take it as a sign that I have to really review if I want to continue or rather seek for the opportunity where things “flow.” Invariably this works for me and seldom have I been wrong in following this philosophy. What is the most significant issue facing your profession today? World economies and recession; many businesses fail or cannot get the funding in this economic environment. What do you find to be the most rewarding aspect of your profession? I love business and how it can be a vehicle to improve the lives of others and make the world a better place. I get to travel to wonderful places and I meet amazing people. I have the chance to leave a legacy and to change the world. Who have been your mentors or people who have greatly influenced you? Those who I regard as having immensely impacted the way I see and think about life and business are the likes of Arnold Schwarzenegger, Steve Wozniak, Steve Jobs, Warren Buffet, Jack Welch and certainly Sir Richard Branson, to name but a few. Although they each have vastly different personalities and approaches to life and business, there is a common viewpoint amongst them all; having true wealth goes far beyond being financially rich. What lessons have you learned as a professional in your field? I’ve learned that you have to have the right structures in place to support the strategy of your life and your business. Build a strong team behind you to get things done. Don’t trust too easily; people have to prove themselves first and then you still have to verify all the time. Always grow yourself first, your business will follow. The life-work balance is very important. Take care of your health first. Learn from your mistakes and never repeat them. Be empowered and be confident; as a woman, this is very important to handle yourself correctly in business situations. It’s never about you; it’s always about your customers and their needs first. Never become complacent — always know what your competitors are doing. Did you ever consider pursuing a different career path or another profession? I have the luxury of doing whatever I want, so I have vested interests in many different businesses and industries satisfying this curiosity. What advice can you offer fellow members or others aspiring to work in your industry? Have a team of experts that help you to make the best choices possible — don’t try to do it all by yourself. Surround yourself with people whom you 10

Executive Spotlight

trust to be knowledgeable in their respective fields who can do the necessary investigations, analysis and due diligence before you commit to any deal. What is your favorite or least favorite work-related task to do and why? [My least favorite] is administration, routine, and focusing on minor trivialities and details. I want to be creating new concepts and innovating, not be tied down to the paperwork and logistics behind the idea. What changes have you observed in your industry/field since you started? A lot more technologies are being developed in almost all fields. If you donâ&#x20AC;&#x2122;t think of how you can use technology to give you access to your customers or to systemize your business, you will be in trouble. How do you see these changes affecting the future of your industry? A lot more businesses will require funding; I also potentially see unemployment as growing if you are not an expert in your field.

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Top 101 Industry Experts

Online Marketing

Linda Kranich Entrepreneur Hans On Enterprises Orillia, Ontario, Canada linda.kranich@sympatico.ca http://www.mywebsite.com/4835566 Helping people has always been at the top of Linda Kranich’s list of priorities. Having begun her career with Quota International, a nonprofit organization that provides services for individuals who are deaf, hard of hearing or speechimpaired, it’s no surprise that Ms. Kranich has continued to serve others throughout her career. With nearly two decades of experience, she now spearheads Hans On Enterprises, which provides online marketing and Webbuilding services. Although it is a different avenue of service, Ms. Kranich strives to help her clients by assisting them in building better websites, and offering marketing, consulting and training services. In addition to her knowledge of social networking, marketing strategies and customer service, Ms. Kranich attributes her successful career to her tenacity, and intends to get her website up and running within the next few years. She also plans to join the local chamber of commerce. She is currently a member of the Rondeau Bay Waterfowl Association, the Osgoode Ward Business Alliance, and WINGS and HEROS, an organization established 20 years ago to help market, promote and mentor small business. Ms. Kranich is still an avid supporter of Quota International, she does outreach work for a local chiropractor, and she is often called upon for help in explaining patients’ rights at a local hospital. When she is free from her professional and charitable obligations, she enjoys exercising, gardening, boating, swimming, watching movies and spending time with her family.

Conversation with Linda Kranich Worldwide Publishing: On what topics do you consider yourself to be an expert? Linda Kranich: Online marketing. What characteristics help to separate you from your competitors? I have a true love for my field. What motivates you? Getting up each day and knowing I can help people.

Top 101 Industry Experts

Business Operations Management

Sharon Y. Barreras Senior Vice President of Business Development Parsons Corporation Pasadena, CA United States sharonbarreras@yahoo.com http://www.parsons.com As a senior vice president of business development for the environmental and engineering division of the Parsons Corporation, Sharon Y. Barreras oversees the expansion and development of the company by building and strengthening the infrastructures of health care and educational institutions. As a team leader, Ms. Barreras stresses the importance of selecting the right people to join a team. Chiefly, she jokes, â&#x20AC;&#x153;Always pick a team that knows more than you do!â&#x20AC;? She also mentions her adherence to the Golden Rule. Over the years, she has learned of the need for leaders to be able to make quick decisions, but rather than coming to snap judgments without having all of the facts, she studies a problem from all of its angles in order to determine the best possible solution. When asked about the challenges she faces, Ms. Barreras cites the economy, as the company suffered a downturn from which it needed to recover. She also recognizes the need for confident but realistic goals. The problem, Ms. Barreras explains, is twofold. Not only does one need to market their services to clients and acquire as many contracts as possible â&#x20AC;&#x201D; one must also ensure that the company is staffed with enough skilled professionals to be able to fulfill those contracts in an expedient manner while meeting rigorous quality standards. In the near future, Ms. Barreras hopes to build her new department. This will require a redoubling of her efforts to fully understand the markets that the company is exploring, and it will necessitate spending time with her staff so that they know where to best focus their efforts. In the long term, she hopes to become either a president of a company, or have a position on the corporate level. Though these paths forward will demand a great deal of study and hard work, Ms. Barreras feels that she is more than up to the challenge.

Conversation with Sharon Y. Barreras Worldwide Publishing: On what topics do you consider yourself to be an expert? Sharon Y. Barreras: I’m pretty good at project management and managing people. Also, business operations. I’m going to become an expert in business development in environmental markets, as well as design services for vertical and horizontal buildings. What characteristics help to separate you from your competitors? I’m very fair, very professional, [and] very knowledgeable in the field and the different markets. I’m very much an ethical decision-maker. That’s very important. I’m also very good about pulling strong teams together. What motivates you? Personally, doing a good job, and being recognized for being the best. Having the clients know I’m trustworthy, and knowing that I can meet deadlines with the quality that they’re looking for. What lessons have you learned as a professional in your field? Always pick a team that knows more than you do! As a boss, I treat my folks like I would have wanted to be treated when I was working for someone. I also learned that you have to always be able to make a decision, but you need to listen to both sides before you make an educated decision. What short-term and long-term career goals are you currently pursuing? To build the new department. With this new job, I’ve got to deal with my team, so that we know what markets we’re going into, and to make sure that everyone knows which clients to focus on. In the long term, my goal is still to become either a president of one of the companies, or have a position on the corporate level. How do you plan to achieve these goals? Well, it’s going to take some studying on my part. I need to do some research [and] get to know the people. Basically, what I was planning on doing was getting the team together and having them be a part of the collaborative process. For my long-term goal, it’ll be based on how well I do with my new position. Basically that’s just going to involve a lot of hard work. 18

Top 101 Industry Experts

What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Basically, the economy. The company suffered a decline and we have to build it back up. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? They could ask about the history of the company, and what past jobs we’ve done, and then about the support services we offer. What do you find to be the most rewarding aspect of your profession? It’s the people and the clients. It all boils down to that. It’s the people you work with, and who you’re associated with. I’ve always said that if you can’t have fun, you need to find something else to do. What is your favorite or least favorite work-related task to do and why? Interacting with people [and] being a mentor. Watching someone younger advancing in their career. My least favorite is dealing with a controversial situation, whether it’s internal or with a client.

Top 101 Industry Experts

Rail and Transit Transportation

Vinay V. Mudholkar, MS, MBA Technical Vice President The Louis Berger Group, Inc. Morristown, NJ United States mudholkarv@gmail.com http://www.vinaymudholkar.com http://www.facebook.com/people/Vinay-Mudholkar/1545095051 “Civil engineers play an important role at the core of all economies and societies,” states Vinay V. Mudholkar, technical vice president for The Louis Berger Group, Inc. Holding expertise in large projects and Oracle program management and solutions, Mr. Mudholkar is a vital asset to this consulting firm. He has served the engineering and construction field for more than 35 years, during which time he has participated in a number of projects. He took part in the program management of the North-South Railway project in Saudi Arabia, which is the world’s largest railway construction; the upgrade process of Amtrak’s Keystone Corridor in Pennsylvania; and the modernization of the West Coast Main Line in the United Kingdom. Clearly proficient in railway and transit technology, Mr. Mudholkar holds Six Sigma credentials via the Bechtel Corporation and completed mechanical engineers’ training at EMD in Chicago. Working domestically and internationally for the rail and freight industry, from the U.S. to India and Saudi Arabia, he is charged with the design and construction of major U.S. and global rail corridors and facilities with public and private funding. He also manages programs of more than $16 billion for high-speed rails, and develops and implements railroad controls on the technical and engineering sides. In 1970, Mr. Mudholkar earned a master’s degree in civil engineering from Worcester Polytechnic Institute, followed more than 10 years later with an MBA from Northwestern University. He maintains affiliations with the American Railway Engineering and Maintenance-of-Way Association and the American Society of Civil Engineers, from which he was given an Award for Quality and Innovation in 1990. He is an Elected Fellow of PWI and was honored to be a distinguished lecturer at the Massachusetts Institute of Technology. Mr. Mudholkar attributes his success to his skills, knowledge and honesty, all of which contribute to the delivery of well put-together projects. 20

Top 101 Industry Experts

Conversation with Vinay V. Mudholkar, MS, MBA Worldwide Publishing: On what topics do you consider yourself to be an expert? Vinay V. Mudholkar: Rail and transit technology. What motivates you? The love of the field and the fact that it is always evolving. What lessons have you learned as a professional in your field? I have learned that a civil engineer needs to be versatile in order to manage engineering, schedules, and costs and handle interfaces with the public and clients. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I have to keep up with the constantly changing methods, materials, concepts, economics, etc. What is the most significant issue facing your profession today? Something that concerns me is the difference between the United States and India, which is that in India, we pay more attention to safety, environmental protection and the quality of work. Mega civil projects and systems are expected to deliver performance goals and quality must be achieved to assure a full life of these public investments. What do you find to be the most rewarding aspect of your profession? Trends in the industry are enormously exciting. New innovations such as maglev trains, which travel at speeds in excess of 500 to 600 kph; solar and wind energy farm construction and their uses; new composite materials with improved properties; the application of software-driven processes in construction; and the use of robotics for safety in difficult conditions are some of the most exciting new trends. Do you do any public speaking? Yes, I have spoken at managed student internship programs at the Massachusetts Institute of Technology and Northeastern University. I have conducted ASCE lectures, and seminars at the University of Maine, University of New Hampshire, Worcester Polytechnic Institute, University of Miami, University of Maryland, New Jersey Institute of Technology and Northeastern University. I have also participated in the Distinguished Lecture Series at MIT.

Top 101 Industry Experts

What advice can you offer fellow members or others aspiring to work in your industry? A fresh civil engineering graduate needs to have knowledge of contract laws and environmental regulations. Along with technical skills, he or she must also have good communication skills required for project execution. What changes have you observed in your industry/field since you started? As your career evolves, a typical work day changes from pure engineering work to more engineering and administrative work. Senior positions require you to multitask as you gain diverse experience. Managing design, construction, clients, schedules and costs, quality, and maintenance are some of the important functions that a civil engineer must perform.

Top 101 Industry Experts

Freelance Writing

Linda LaRue Austin Fort Worth, TX United States lindaausti2109@gmail.com Linda LaRue Austin was always encouraged to pursue a career in writing. The daughter of quiet farmers, she took to reading early in life, a pastime easily enjoyed living in a serene and peaceful environment. Her paternal grandmother was a schoolteacher, so books were never hard to come by, and her interest in writing only increased as the years progressed. As a high school student, she was encouraged further by one of her English teachers, Thelma Newby, who praised her writing abilities. In 1967, Ms. Austin completed a bachelor’s degree in theology and Christian education, with a minor in drama, at Northwest Christian College, an institution to which she received a scholarship. She became an ordained pastor in 1970, and earned a Master of Religious Studies from Lexington Theological Seminary the same year. She has since fulfilled her desire to serve as a minister through Stephen Ministries and the Disciples of Christ Church. Ms. Austin is an honored member of Fort Worth Writers, and maintains affiliations with the Oklahoma Writers’ Federation, Inc. and the Romance Writers of America. She is also a former member of the W. F. Albright Institute of Archaeological Research, and considers herself to be an expert in various subjects, including several areas of history, archery and photography. She credits her successful career to having good friends, good fortune, a loving God, and being persistent. Now retired from her career as a writing instructor and educator, Ms. Austin currently works as a freelance writer. She has produced several manuscripts, and her fantasy novel, “Midnight Amethyst,” is nearly complete. “You have to learn your craft,” she says. “If you know the craft, there’s just about anything you can do with it.” With that in mind, she intends to continue growing personally and professionally in the future.

Conversation with Linda LaRue Austin Worldwide Publishing: On what topics do you consider yourself to be an expert? Linda LaRue Austin: Ancient history, archaeology, poetry, Victorian history, American conspiracies, and biblical history. What motivates you? My passion and interest for life; my zest for life and beauty. What short-term and long-term career goals are you currently pursuing? I am 68 years old and I want to finish remodeling my house. I also want to have my books published and achieve success in my writing, and do some traveling. How do you plan to achieve these goals? I am in the midst of publishing my books and fixing my home. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Not being taken seriously. What is the most significant issue facing your profession today? Both of the industries I am involved with have technology affecting them. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I didnâ&#x20AC;&#x2122;t really consider anything else because everything worked out for me. I was encouraged throughout my life. However, I did consider teaching home economics or becoming a librarian. What changes have you observed in your industry/field since you started? Everything has changed in the publishing world since I started writing. Computers were just coming into use and since then, self-publishing [has become more prominent] and there are several new ways to read a book. This makes the process both harder and fills more possibilities at the same time. It is a constant effort to keep up on the changes.

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What do you find to be the most rewarding aspect of your profession? I have tasted recognition and success, and I also have people who admire me. What advice can you offer fellow members or others aspiring to work in your industry? Get organized and simplify your life. One person can’t do everything. You need to persevere, and be determined and open to new pathways. Try, try again. Who have been your mentors or people who have greatly influenced you? My husband, fellow members of several writing groups, Ron Coulter, Thelma Newby, drama coaches, Denis Beck, Lucile Davis, Robyn Conley, and writing instructors I had. How do you see these changes affecting the future of your industry? I do not believe books will ever go out of style, but they will become fewer. There are and will be even more optional methods to read and store information. What characteristics help to separate you from your competitors? I am a lifelong student and I know history. I have studied the craft of writing and I keep up on the changes in the publishing field. Because I know the craft, I know how to creatively and successfully “break the rules.” I also have a vivid imagination and know how to use it. What lessons have you learned as a professional in your field? Every person is unique. Every person has a story to tell, and each of those stories deserves a hearing. I take each person I speak to and every story I read or edit seriously and give them/it my best effort. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? How do you work when you write? How will you work on my manuscript? I will set up a schedule to work or meet together, and people can feel free to call or meet me at any time. I want the person I am working with and myself to “feel like kindred spirits” as we work together. What is your favorite or least favorite work-related task to do and why? My favorite place to be is at the computer, in the middle of a story, happily typing away as I visit my current friends and go with them through their trials. My second favorite aspect is realizing how much work there always is, in both my writing and in my editing. My least favorite part is knowing that I will never get everything done that I have in my heart to do.

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Vocal Coaching

Eunice M. DeMello Owner, Voice Coach The Studio of Eunice M. DeMello Honolulu, HI United States studioemd@aol.com When the governor of Hawaii names a day after you, it’s clear that you have made a rather large impact in your field. In 1998, July 12 was proclaimed “Eunice DeMello Day” by then-governor Benjamin Cayetano. Ms. DeMello played an instrumental role in convincing Mr. Cayetano to purchase a huge building to start the first state museum representing local artists. Located across from the capitol in Honolulu, the Hawaii State Art Museum was born. Ms. DeMello has always been passionate about the arts, specifically vocals. “Great singing stimulates the mind, imagination and emotion,” she says. “It also promotes good health and longevity, employing deep and lusty breath control.” Currently the owner of and voice coach for The Studio of Eunice M. DeMello, she teaches professional singers, doctors and lawyers using a unique, physically oriented vocal technique. Ms. DeMello holds a degree in music education from the University of Hawaii, as well as a master’s degree in music from Northwestern University (1956). She has served with the University of Hawaii Theatre Group, directed The Players of St. Clement, taught at a local jazz festival, produced and written plays, and lectured on music at the University of Hawaii. She is a member of several professional organizations, including The National Association of Teachers of Singing, American Choral Directors Association, Music Educators National Conference, The Voice Foundation, American Association of University Women and The Metropolitan Opera Guild. A former chairwoman of the Hawai’i State Foundation on Culture and the Arts, she has also served as an on-site reporter for the National Endowment for the Arts in Washington, D.C. With nearly 50 years of experience, Ms. DeMello names the highlight of her career to be singing professionally at the Hawaii Opera Theatre. She attributes her success to the inspiration she received from the love, care and direction of her parents, who were professionally accomplished in their respective fields, and her professor, Hermanus Baer. Looking toward the future, she would like to serve on the board of an arts organization.

Conversation with Eunice M. DeMello Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Eunice M. DeMello: I am a vocal coach. What characteristics help to separate you from your competitors? My technique is physically oriented. From my voice teacher at Northwestern University, Hermanus Baer, I learned that the whole body is involved in singing. Because I’ve always been a dancer, I connected singing and dancing together. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I grew up in a musical family, but none of them are in the same field as me. I have siblings who are musical professionals, but they do it as a hobby. I pursued music professionally and I did it very early because music and singing is my passion. I have sung professionally and I just always thought that this was my calling. What do you find to be the most rewarding aspect of your profession? When you’re singing, you look out at the audience and communicate through beautiful songs and see them relaxed and receptive and even sometimes happy or sad depending on the music. If you have made their lives a little better, [that is rewarding]. As a teacher, I find myself getting so excited when coaching my students and hearing them improve — their lives journeying to a better place ― what a joy! What changes have you observed in your industry/field since you started? For me, I’ve devised a system and I am teaching through Skype. My Skype students originally were taught in the studio, but have now moved to other locations. What advice can you offer fellow members or others aspiring to work in your industry? Always think positively, use lots of energy, and share your enjoyment of the singing process and love of “good” music. 27

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Who have been your mentors or people who have greatly influenced you? My greatest mentor was my voice teacher at Northwestern University while working on my masterâ&#x20AC;&#x2122;s degree. He believed in me and motivated me to pursue my singing. He believed in me more than I believed in myself. What is your favorite or least favorite work-related task to do and why? My favorite part is seeing improvement, and sharing the joy of singing. My least favorite part is sitting at the piano for long hours. How do you see these changes affecting the future of your industry? I see this system going worldwide and becoming a more personal way of teaching. What motivates you? Improving our capacity to be more productive. What lessons have you learned as a professional in your field? People are open to learning and improving themselves. What short-term and long-term career goals are you currently pursuing? I would like to continue doing what Iâ&#x20AC;&#x2122;m doing. How do you plan to achieve these goals? By not giving up. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Not enough time.

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Clothing and Costume Design

Elizabeth P. Galindo, Ph.D. Designer, Historic Costume Researcher Galindo Design and Textile Consulting Sacramento, CA United States epgalindo@gmail.com http://www.elizabethgalindo.com While living in Mexico City, Elizabeth P. Galindo worked for a cosmetics company that required she wear dresses that she abhorred. Although unsavory, the experience sparked in her the desire to establish an independent clothing line. Ms. Galindo first sold her hand-beaded, handsewn and tied garments at the high-end retailer, Bergdorf-Goodman — a rare opportunity for most designers. By way of the experience, she was able to meet a variety of people and was given the chance to create one-of-a-kind items and gowns for red carpet events. A designer and historic costume researcher for the past 30 years, Ms. Galindo has placed many employees directly in the center of the production process within her company, Galindo Design and Textile Consulting. “I am convinced that human dignity is restored only through a rediscovery of conscience,” she explains. “Labor elevates human dignity and the affectivity that derives.” In fact, when she first began creating pieces, all proceeds were poured into the small and sometimes impoverished communities of many devout employees. Ms. Galindo is thankful for her incredible team who uses original practices; everything is hand-done, without the help of machines. Ms. Galindo first earned a Bachelor of Arts in International Economics and Relations in 1978 from the University of Southern California. Nearly three decades later, she earned a Master of Arts in Design from the University of California, Davis, followed by a Ph.D. on the Interrelationship between Haute Couture Crafts and Historic Costume Design in 21st Century Hollywood Film; she is one of only a few people to retain this type of degree. As an individual who holds expertise in bias-cut dresses from the late 1920s and 1930s, and period clothing from the 18th century to the 1970s, it is not surprising that Ms. Galindo was brought on as a consultant for the film, “The Curious Case of Benjamin Button,” which is focused on events that take place in the early 1900s. She considers this experience, along with conserving and preserving a Balenciaga dress that was made 50 years ago, to be the two major highlights of her career. She was also recognized in “California Couture” by Maureen O’Reilly. 29

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A member of the Costume Designers Guild IA Local 892, the United States Institute for Theatre Technology Inc., the Society for Cinema and Media Studies and the Textile Guild, Ms. Galindo aspires to consult more on historic films, and continue to document her private vintage collection in the near future. She also plans to teach â&#x20AC;&#x201D; her main goal is to educate people on the importance of historical crafts.

Conversation with Elizabeth P. Galindo, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Elizabeth P. Galindo: Historical crafts and haute couture. What characteristics help to separate you from your competitors? My dissertation and research â&#x20AC;&#x201D; I am one of the only [people] who has a Ph.D. in this field. My education and the hands-on work separate me. What motivates you? Vintage handmade fabrics â&#x20AC;&#x201D; seeing them excites me. Did you ever consider pursuing a different career path or another profession? My father wanted me to be a banker, but he was happy when I pursued my current position.

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Vocal Performance

Dr. Margaret C. Onokah

Owner 1) Marchi ISAACONOKAH Music 2) MONOKAH Legal Consultancy London, United Kingdom marchi@marchi-isaaconokah.org http://www.marchi-isaaconokah.org http://www.facebook.com/ISAACONOKAH/Band Profile For Dr. Margaret C. Onokah, singing is an innate talent; it was only a matter of time before she turned it into a career. Two years ago, she took advantage of her inner musician to push her career in a new direction, forming Marchi ISAACONOKAH Music. The company name was derived from combing her name with her father’s, which she did in order to keep his legacy alive. In 2011, she released her debut album, “Music Trail,” along with several singles. Her album and singles are available through Amazon.com and iTunes under her artist name, Marchi ISAACONOKAH. Prior to beginning her music career, Dr. Onokah served as a legal consultant. Proficient in family law, she currently owns MONOKAH Legal Consultancy, and provides legal textbooks for university students and legal practitioners. In fact, she is the author of the university textbook, “Family Law,” which is available through Amazon.com; it received the Nigerian Book Award in 2003. Although she has enjoyed 28 years of success in the legal field, Dr. Onokah has never lost sight of her first passion — singing. She enjoys writing lyrics, performing and recording songs, and currently performs at gigs. She is hoping to perform at festivals in due course. Throughout her years in both the legal and music industries, she has kept a fighting spirit and a never-giveup attitude. Dr. Onokah credits her successful careers to her tenacity, which stems from the highly disciplined upbringing she received from her father, Isaac C. Onokah, a World War II veteran. In addition to her endeavors as a musician and legal consultant, Dr. Onokah is the founder of and family mediator for the registered charity, Mediation Bureau for Black Families, which provides services in family mediation. She also funds the education of secondary-school youngsters and contributes monetarily to a church building in Nigeria. In 2008, she received a Commendation for Public Service and Voluntary Work from the Department for International Development, United Kingdom. Born in Nigeria, Dr. Onokah earned a GCE Ordinary Level from the 32

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University of London in 1975, and a Diploma in Social Work in 1979 from the University of Nigeria. Moving to the United Kingdom, she became a citizen and attended London Metropolitan University, completing a Bachelor of Arts in Law in 1983. One year later, she earned a Master of Laws from the University of London. In 1995, to complete her studies, she earned a Ph.D. in Law from the University of Birmingham. In the coming years, she believes she will be where God plans for her to be.

Conversation with Dr. Margaret C. Onokah Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Margaret C. Onokah: Family law. What characteristics help to separate you from your competitors? I have a diploma in social work with an emphasis on family social work. I did a project on crime and delinquency with special reference to the causal factors. I worked as a medical social worker and my outreach work focused mainly on the family. I also wrote a university textbook on family law, which won the 2003 Book Award in Nigeria. What motivates you? I think Iâ&#x20AC;&#x2122;m just a workaholic perfectionist. What lessons have you learned as a professional in your field? Because of the extensive legal research I did for my doctoral thesis and for my textbook, as well as the research for my social work project on crime and delinquency, in addition to years of practical work experience, I think I understand the functioning of the family from both the legal and social points of view. What short-term and long-term career goals are you currently pursuing? I am now into music; I write the lyrics, and as a gifted mezzo-soprano, I sing my songs in addition to covers of songs by other musicians. My aim is to release at least one hit song to give me international recognition. This, in addition to my lyrics, would make me feel that I have indeed contributed to the music industry as I did in the legal profession. How do you plan to achieve these goals? By writing good lyrics, developing very good melodies, and having the funds to release and promote my songs to induce excessive demand. What do you find to be the most rewarding aspect of your profession? Earning a Ph.D. in Law, and writing a university textbook on family law to disseminate the huge knowledge I acquired through extensive legal research. 34

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Also, the earning of the Book Award. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The lack of funds and not knowing anyone in the music industry to turn to as a mentor. I need a management, record or publishing deal, and without this, I remain in the low strata called “independent.” It’s a rough ride where only the strongest achieve. Having said this, there’s no backing out for me. I will stay in this career for the rest of my life. I enjoy my new career in the music industry fabulously; I love that I sing. I just have to keep doing what I have always done all my life — work hard. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? A prospective client needs to ensure from the start that I have the capability and know-how in what I profess to do. He/she needs to ensure that I am a people person — one who has good public and client relations — by reason of being a good listener, a good analyst, and advocate. He or she needs to know if I am one who can work under pressure, if it comes to that. Also, the client needs to know from the start, just what the cost is likely to be and whether there might be some factor which would impact the cost one way or another. The prospective client also needs to know where either of us would stand should some extraneous factor frustrate our well laid out plan. The person must ensure that we have an oral or preferably written contract that would be the guiding lines as we carry on with what we set out to do. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I have done different jobs in my life. After secondary school, I started work in a bank as a clerk, and then started the Associate Institute of Bankers long distance course. I thought I would end up as a bank manager in later years, but I left the bank and pursued a full-time university education in social work. The rest is now history. What is your favorite or least favorite work-related task to do and why? I work so hard that I hardly get enough sleep at night. I have this habit of working like there is no tomorrow and this infuriates people around me. I just can’t spare time when there is something to do. I have a problem here! How do you see these changes affecting the future of your industry? Physical music — CDs — are no longer hotcakes with the advent of downloadable music. And as the latter is cheaper than the former, this can only mean fewer turnovers in music sales. This notwithstanding, the music industry is about glamour, and music is so very enjoyable. So, there will 35

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always be a huge demand for music, and therefore sales. What advice can you offer fellow members or others aspiring to work in your industry? Set yourself a goal, never countenance failure, and persevere. Who have been your mentors or people who have greatly influenced you? My father, because he was a disciplinarian and firm; he never allowed his children to mess about, but he was one of the kindest fathers in this world. He was a first-class spoiler of his children, who married my mother, a subservient woman. I had a most enjoyable upbringing by my parents. What changes have you observed in your industry/field since you started? The legal profession is the same as it ever was. The music industry is experiencing rapid changes due mainly to technology; everything is online. Music sales are now mainly stream or download, and there are fewer sales of physical CDs. Televised talent shows make the industry quite alluring, and in the present economic situation, the major labels hardly have enough money to sign on the myriad of prospective singers milling around. Do you do any public speaking? Yes. In the legal profession, I attended conferences and addressed audiences. At functions, some of which were political, I addressed the crowd from the high tables on numerous occasions.

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Organizational Leadership

Charmaine Betty-Singleton Owner, Chief Executive Officer PTK Enterprises LLC Pine Bluff, AR United States ptkenterprisesllc@gmail.com http://www.ptkenterprisesllc.com http://www.charmainebetty-singleton.com “I can do all things through Christ, who strengthens me.” This is the motto of Charmaine Betty-Singleton, who is the owner and CEO of PTK Enterprises LLC. The company is an umbrella organization consisting of several business endeavors that focus on empowerment and building positive community relations. In particular, Ms. Betty-Singleton focuses on coaching, training and public speaking. She sets herself apart from other coaching professionals by getting to the root cause of problems, rather than seeking solutions immediately. In other words, if a client is not thriving professionally, Ms. Betty-Singleton will seek to find out why in order to correct the underlying problem. By resolving these issues, Ms. Betty-Singleton ensures that the client can maximize the value of her coaching and apply the lessons she teaches to optimal effect. Ms. Betty-Singleton was inspired to become a lawyer upon reading Perry Mason and Nancy Drew as a child, which led her to pursue a JD. Her natural skill, combined with the inspiration and guidance she received from her parents and teachers, led her to achieve success in her studies and professional endeavors. Her high school’s motto was, “We can because we know we can,” and Ms. Betty-Singleton strives to exude that sense of confidence every day of her life. Ms. Betty-Singleton is a proud veteran of the United States military. She served in Iraq, and upon her return, she decided to take official steps to start a nonprofit organization. She always strives to achieve balance in her life, accomplishing this goal one day at a time, and relishing opportunities to relax, reflect and rejuvenate. “You cannot help others if you don’t take care of yourself,” she explains. In the years to come, Ms. Betty-Singleton hopes to write a book that will focus on methods through which readers can overcome their bad habits and forge new ones. She also aspires to reach women and children with her message and encourage them to better themselves through achieving a positive life balance. 37

Conversation with Charmaine Betty-Singleton Worldwide Publishing: What characteristics help to separate you from your competitors? Charmaine Betty-Singleton: My natural skill, and the inspiration and guidance I received from my parents and teachers. My high school’s motto was, “We can because we know we can.” What motivates you? I know that I have to seek balance in my life, one day at a time. When I exercise and have some alone time, that gives me a chance to relax, reflect and rejuvenate. You cannot help others if you don’t take care of yourself. Also, I surround myself with people who can provide me with the motivation that I need. I receive many inspirational quotes throughout the day. What short-term and long-term career goals are you currently pursuing? One of my goals is to write a book. I wanted to write something about changing bad habits and positive thinking. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I knew I was going to be a lawyer since the age of 7, by process of elimination. My first passion was to be a police officer in New York, but my mother said I couldn’t. Then a couple of weeks or days later, I thought I wanted to be a doctor, but I decided I didn’t want to do that. Then later, I started reading Perry Mason and Nancy Drew, and decided that I wanted to become a lawyer.

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Crisis Communications

Kim Davis Owner, President Nomiss Communication Lubbock, TX United States kim@nomisscom.com http://www.nomisscom.com Communication is a key element to the success of any business. “Knowing your audience and how to target your message to each audience, concisely, is where we come in,” says Kim Davis, owner and president of Nomiss Communication. Ms. Davis has more than 25 years of experience in the public relations arena. A former print reporter, Ms. Davis started her own communications firm in 2005, and over the years, she has successfully promoted clients, gaining regional, statewide and national attention for their endeavors. Owning a business has been the hardest job Ms. Davis has ever had — she also considers it to be her greatest achievement. She has sustained and thrived in this economy, and continues to advance in her field. At the helm of Nomiss Communication, she offers clients assistance with media strategies and immediate crisis communications, and helps to defend clients’ reputations when necessary. She also takes the time to research companies and carefully plan media campaigns. In 1988, Ms. Davis earned a Bachelor of Arts in Journalism from Texas Tech University. Prior to starting her own business, she served as a public relations director for a major hospital, and now writes for multiple media outlets, from magazines to newspapers, in addition to running Nomiss Communication. She also serves as a marketing chair for a local branch of United Way International, and volunteers for the local chamber of commerce. Ms. Davis can easily adapt to any situation and attacks things head-on in order to figure out how to resolve any issues. She hopes to be remembered as an honest communicator who gave good advice. As she continues to advance in her field, she plans to grow her company and develop a strong clientele outside of Texas.

Conversation with Kim Davis Worldwide Publishing: On what topics do you consider yourself to be an expert? Kim Davis: Media relations and crisis communication. What characteristics help to separate you from your competitors? Honesty — I am a firm believer in never being called a spin doctor. I think that several people in this industry see a problem and see how they can spin it, but that is not the best way to handle things. My motto is “Mess up, fess up.” What motivates you? I am motivated to have the opportunity to get paid to learn and that is what I am able to do every single day in my business. I have so many clients in so many different industries and I truly love being able to talk with any client, learn about their industry and what it is that they do, and help them better communicate what it is that they do. I get paid to learn — that’s my motivation to get up out of bed every single day. What lessons have you learned as a professional in your field? I have learned to keep it simple, and that being a good listener is often more important than being a good speaker. Ultimately, if you listen well, you will be able to write it well or say it well. What short-term and long-term career goals are you currently pursuing? My short-term goal is to bring on a partner and really grow the company. I want to have a legacy that will one day take over the company. How do you plan to achieve these goals? I have good business advisors and they are assisting me in bringing on a new partner. Did you ever consider pursuing a different career path or another profession? I was a print journalist for five years and I thoroughly enjoyed the field. I believe it helped me to be better at what I do now because I know how reporters think and how the media works because I’ve been in those shoes. 40

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Letting go — the most difficult part is knowing that I need a partner, and someone who is my equal. I know I have a strong personality and it has been MY business for the past nine years, but I know that I need to let go in order to let my business grow. That is very hard for me to grasp, but in order to grow, I have to let go. I am the reputation behind Nomiss Communication and I want to make sure that whoever I bring on continues to maintain that level of integrity that my company has brought to the table. What is the most significant issue facing your profession today? There is a constant competition with social media because there are so many people who can jump onto Facebook, twitter or instagram, and become an instant communicator. There is so much information out there that becomes gospel to the average Joe, and it’s hard for most individuals to decipher what is vetted communication and what is farce. That worries me because you can’t just take things at face value. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What types of things do you need to know about my business that can help you know what is newsworthy and what is not? Can you tell me how to better understand how the media chooses what is newsworthy and what is not? I need to know what my clients’ biggest strengths and weaknesses are, and who their biggest competitors are. What do you find to be the most rewarding aspect of your profession? The most rewarding part is the professional friendships that I have gained with the clients who I may have just started a project with. My clients are happy with the work I provide and they remain loyal to me. Who have been your mentors or people who have greatly influenced you? My father, Ty Trainor, a Marine officer, has served as a mentor to me — he instilled in me a tremendous work ethic. His passion for what he did as a Marine and his ability to balance what he did at work with still coming home and being the best dad a girl could ask for taught me that you can be passionate about two things and have balance. He taught me that you could love your career and still compartmentalize and come home and focus on your family. What changes have you observed in your industry/field since you started? The onset of social media. There were no cell phones when I started my career.

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What is your favorite or least favorite work-related task to do and why? My favorite task is problem-solving and my least favorite aspect is telling a client that what they feel is newsworthy, isnâ&#x20AC;&#x2122;t.

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International Food Security and Grain Market Cooperation

Germain Denis, MA gdenis@videotron.ca As a former trade negotiator and head of the International Grains Council and Food Aid Committee in London, Germain Denis has spent a lifetime of business experience and making important contacts within the global community. Throughout his entire professional life, he has contributed to creating more open and fairer global trade opportunities and enhancing the food security of developing countries. He has a wealth of experience with government and industry leaders and furthering international cooperation in support of the open multilateral system of cooperation. Mr. Denis believes in a world that can offer better opportunities for the greatest number of people in different regions of the world, in support of peace, freedom and hope. His own experience has made him particularly sensitive to the need for global leadership striving to remove different forms of discrimination wherever they exist. He has never taken an obstacle for an answer, well aware that the situations do not always unfold the manner in which they may have been hoped for. Mr. Denis stresses the importance of a clear vision, a sense of selfconfidence and optimism in a better future. But through it all, he puts a premium on trust that actors in the international arena must earn and maintain in carrying the tasks at hand. In terms of the future, Mr. Denis remains guarded, simply showing his interest for matters bearing on the sustainability of open international cooperation.

Conversation with Germain Denis, MA Worldwide Publishing: What motivates you? Germain Denis: I’m basically a reformer. [I aim to] improve the conditions to open society, and to make sure that it is done in such a way that is fair, balanced and benefits the greatest number of people, not just a few. My motivation has always been to work on matters of public interest, working in areas where it matters for the well-being of the people. I feel it is in the best interest of everyone to have a world that is as receptive and open as one can make it. Trade, obviously, is a matter of growth and cooperation, and it’s been the most effective tool to fight poverty around the world. This is a thing that helps to change the living conditions of people around the world. On what topic(s) do you consider yourself to be an expert? I am not a real expert on any particular topic, except perhaps being best at promoting common interests within the international community on specific initiatives. What lessons have you learned as a professional in your field? I’ve learned the importance of psychology in business encounters and being prepared to eat crow, as you say, while continuing to work toward your fundamental objectives — never lose sight of the real target. Even where you may be the individual who can make the difference, it takes a lot of humility in coming at these matters, because the people you work with across the table are proud and worth all your respect. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Well, frankly, some of the matters I had the privilege of intensely working on, such as the negotiations that led to the establishment of the World Trade Organization, have taken a couple of years of my professional life. I’ve been so involved in this that I may not have leaned back enough, at times, to see some other trains coming. But the most important matter is probably building and keeping trust. At times, if I sense that maybe it’s not entirely reciprocated in some areas, I find [it] very difficult. I just can’t be myself in those circumstances. To be good at something, I need to have confidence. Without that, it’s not even worth trying to begin with. 44

Top 101 Industry Experts

What is the most significant issue facing your profession today? Concerning trade, the challenges created by the emergence of China and India are very important indeed. But, care and wisdom are needed before the international community simply drifts too far toward all kinds of special trade deals. These developments need to be balanced by further meaningful progress multilaterally in opening world markets on a non-discrimination basis. This was the spirit of international cooperation successfully pursued over the last 60 years or so, fed by previous experience about the potential devastations of discriminatory policies in different parts of the world. How do you see these changes affecting the future of your industry? I think, frankly, the whole capacity for the food industry to continue feeding the world has to remain one of the highest priorities, particularly in Africa and Asia. I am confident about the capacity to continue to feed the world, even with the current demographic projections we have. But, this will have to integrate more fully the benefits of technologies and trade flows while ensuring the sustainability of further agricultural development.

Top 101 Industry Experts

Business Training and Development

Shirley Fletcher Director Fletcher Consultancy Ltd Arzúa A Coruña, Spain shirleydirect@aol.com http://www.fletcherconsultancy.co.uk As a woman in a traditionally male-dominated field, Shirley Fletcher found it difficult to gain a foothold in the consulting industry. Nevertheless, as a result of her diligence and easy-to-understand business practices, her company, Fletcher Consultancy Ltd., has achieved great success. Though she loves consulting, she confesses that her first love has always been dancing. She also admits that while she has moved past her former goal of becoming a professional dancer, she never quite gave up her love of dance. Ms. Fletcher prides herself on working in the same way that she cooks. “I don’t like recipes,” she explains, “When I cook, I experiment. There may be a basic way of doing things, but I make the food for the people who are eating it.” In other words, every aspect of her operations is customized to best fit the needs of the client. This method ensures each client’s satisfaction and repeat business. While any business’ main goal is to expand, Ms. Fletcher is careful not to let her company expand too quickly, so that Fletcher Consultancy Ltd. is always able to meet its workloads. Unchecked growth, she feels, would result in her staff becoming overwhelmed and unable to meet the ever-growing demand, which would result in disappointed clients and a tarnished reputation. In terms of her day-to-day work, Ms. Fletcher’s favorite task is forecasting, but she points out that this goes beyond the narrow scope of forecasting for the business. Rather, she forecasts for her clients’ businesses, anticipating the impact that her advice will have on their bottom line. As a testament to the resiliency of Fletcher Consultancy Ltd., the company has survived at least three recessions. Ms. Fletcher points out that during a recession, training and development are often the first programs that companies will cut in order to save money, so diversifying the services offered from those two areas can be a lifesaver. In the near future, she hopes to expand to a small office in Europe, staffed with multilingual consultants that can broaden the range and scope of the business. From there, the possibilities are limitless. 46

Conversation with Shirley Fletcher Worldwide Publishing: On what topics do you consider yourself to be an expert? Shirley Fletcher: Training and development, competence-based systems and human resource consultancy. What characteristics help to separate you from your competitors? I think it’s partly to do with my company’s values. Keep it simple — no mysteries. I only make promises I can keep. What motivates you? Achievement. To get to the end of the day and think, “I’ve done something well.” What lessons have you learned as a professional in your field? I have learned to put my brain in gear before I open my mouth, and to always be open to learning new things. What short-term and long-term career goals are you currently pursuing? I’m expanding the business, and [I want] to be able to have a team operating in Europe with different languages, which I’m currently establishing. [My] long-term [goal] is to retire a bit. Not totally, but to work less. I still enjoy what I do. I don’t want to stop working altogether. What changes have you observed in your industry/field since you started? Well, the company’s been through three or four recessions. Always, when the economy is down, training is the first thing to go. So if you only offer training and development courses, you’re in big trouble. You have to diversify your services. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? In the early days, being a woman. A woman in a man’s world, initially. What advice can you offer fellow members or others aspiring to work in your industry? Know your subject, keep it simple and be honest. 47

Top 101 Industry Experts

What is the most significant issue facing your profession today? Making sure you don’t expand beyond your capabilities. I don’t want to take on more than I can do. I’d rather have clients that come back to me year after year than constantly be seeking new ones and lose what I’ve got. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? They can ask me about the range of things that we can currently do — the range and scope — and how we can customize things, because that’s what we always do. [They can also ask] what we’ve done before, for clients, with examples. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? When I was much younger, yes. I wanted to be a dancer. I don’t know that I ever did [change my mind about becoming a dancer]. I think I just decided that working to become a dancer was something that would last a short time rather than a long time. I think I just enjoy dancing for dancing, rather than making it a profession. What do you find to be the most rewarding aspect of your profession? I suppose it’s the challenges and dealing with them — I love a challenge. My daughter’s the same way, and now she’s taking over the U.K. section. When you’re backed into a corner, you work best. So I respond to a challenge and say, “Hey, I did that!” What is your favorite or least favorite work-related task to do, and why? My favorite task, nowadays and oddly enough, is forecasting. Not only forecasting in terms of the company, but forecasting what clients are going to achieve in terms of evaluation. I’m thinking, “What’s the client going to get out of this?,” “What’s going to be different?,” and “What are we going to achieve for them?” My least favorite is accounting and paying the tax man every quarter.

Top 101 Industry Experts

Business Administration

Maria Luisa Fulgueira Owner, Chief Executive Officer Daltosur S.R.L. Buenos Aires, Argentina maria.luisa.fulgueira@daltosur.com http://www.daltosur.com For more than 45 years, Maria Luisa Fulgueira has been a pioneer within the corporate world. In 1976, she became the first female CEO of a multinational company located in Bolivia. In 1990, she accomplished the same in Argentina, and in 1995, she became the first Latin American female director of a multinational company. Retiring after a 40-year career as a corporate manager, Ms. Fulgueira used her skill set and years of experience to found Daltosur S.R.L. This distribution business imports chemical products for companies in the cosmetics, health care and household care industries. As owner and chief executive officer of Daltosur S.R.L., Ms. Fulgueira provides value-based services and solutions appropriate to clients’ specific marketplaces, and directs sales and marketing initiatives. She also visits trade shows to promote the company and network with other professionals as well as contact new suppliers. A certified public accountant, she earned an MBA from the University of São Paulo, located in São Paulo, Brazil. She attributes her successful career to her perseverance and the passion she has for her work. She also gives credit to her continued desire to learn. In 2004, Ms. Fulgueira was named Entrepreneur of the Year and was one of 100 Argentinean leaders published in Apertura Magazine, the Argentinean equivalent of Forbes magazine. She is a member of several organizations, including the International Women’s Forum, the American Chambers of Commerce Abroad, and the Argentinian Institute of Finance Executives. She is also the founder and president of the Argentine Forum for Executive Women, the president of Entrepreneurs Force, and a member of the board of directors and consulting committee for Voces Vitales Argentina. Away from her professional duties, Ms. Fulgueira enjoys golf, attending the theater and the opera, and spending time with her husband and three adopted children. Looking toward the future, she hopes to make Daltosur S.R.L. the leading chemical distribution company in all of Latin America. She also plans to serve as a mentor to others, and continue growing both personally and professionally. 49

Conversation with Maria Luisa Fulgueira Worldwide Publishing: On what topics do you consider yourself to be an expert? Maria Luisa Fulgueira: Business management and customer relations. What characteristics help to separate you from others in your field? I have a long-term plan and I work on it no matter what. I am very consistent and effort-oriented. I am a hard worker and have a great relationship with other professionals. What short-term and long-term career goals are you currently pursuing? I want to keep myself motivated, increase the number of companies that we represent in Argentina, add new business units and increase our exportation. What motivates you? Having a growing enterprise and providing opportunities to the people who work with me. What do you find to be the most rewarding aspect of your profession? Having recognition from my peers throughout the entire world. What advice can you offer fellow members or others aspiring to work in your industry? Make your plan and discuss it with several parties so that you can get input and make the best plan before you implement it. Who have been your mentors or people who have greatly influenced you? I had one U.S. mentor who came over to work in Argentina and I learned a lot from him. I have had several bosses who were mentors to me as well, and now I mentor young professionals. I think mentoring is something that helps people grow a lot. Did you ever consider pursuing a different career path or another profession? When I was 12, I wanted to be a chemical engineer, but when my father became blind, I went to study economics because it was the only career where you could study and work. I ended up working for a chemical engineer anyway. 50

Top 101 Industry Experts

Records Management

Sharon Hyder, CMC, CRM Consultant Hyder & Associates Glendale, CA United States hyder@hyderandassociates.com http://www.hyderandassociates.com After spending nearly 10 years with Getty Oil Company, Sharon Hyder decided to open her own consulting firm, Hyder & Associates. Formed in 1984, the firm provides clients with increased efficiency in records management, including becoming compliant with local, state and federal recordkeeping requirements, and has completed projects in North America, Europe, Asia and Australia. A few of Hyderâ&#x20AC;&#x2122;s most prominent clients include ConocoPhillips, Sony Pictures and The Walt Disney Company. Ms. Hyder oversees all aspects of the business, including managing the consulting staff, and developing records compliance programs for corporations and government entities. These compliance programs include establishing records retention schedules, file plans, and document management systems, among other elements. She has nearly 30 years of professional experience. In 1979, Ms. Hyder graduated summa cum laude from Woodbury University with a bachelorâ&#x20AC;&#x2122;s degree in district management. She is a certified records manager and certified management consultant, and is affiliated with the Institute of Certified Records Managers, the Institute of Certified Management Consultants, AIIM and ARMA International. She credits her success thus far to her hard work, interpersonal and customization skills, and flexibility, as well as her abilities to find the best solutions within a budget, and work with different personalities and cultures. Looking ahead, she intends to continue providing clients with quality services through Hyder & Associates.

Conversation with Sharon Hyder, CMC, CRM Worldwide Publishing: On what topics do you consider yourself to be an expert? Sharon Hyder: Consulting. What motivates you? Helping people to do their best, and getting feedback. What lessons have you learned as a professional in your field? I have learned to keep going. As a woman, it can be harder to be recognized, and I have always pushed through! What characteristics help to separate you from your competitors? I am a records management consultant specializing in developing record compliance programs for corporations and government entities. My company, Hyder & Associates, was formed in 1984, and has completed projects nationally and worldwide in Europe and Asia. What do you find to be the most rewarding aspect of your profession? Helping people.

Top 101 Industry Experts

Leadership Development and Executive Coaching

Moss A. Jackson, Ph.D. Founder, President Corporate Initiatives center11@verizon.net http://www.corporateinitiatives.com http://www.navigatingforsuccess.com After training to become a clinical psychologist, Moss A. Jackson began counseling for high-level professional companies. While coaching a number of highly intelligent clients with effective problem-solving skills, he became frustrated with the fact that they could not allow themselves to move forward with their personal and professional lives. Dr. Jackson realized that they were either victims or survivors, and thus embarked on what is now his life’s mission: to help clients, patients and companies transform their lives to become success navigators. In 1970, Dr. Jackson earned a Ph.D. in Clinical Psychology from Temple University and has been in practice since 1972. He is a licensed clinical psychologist in the state of Pennsylvania, and co-developed the Center for Psychological Services in Ardmore, Pa., in 1976, at which time he focused on the areas of family therapy, family business and conflict resolution. He created Corporate Initiatives in 1986, which he serves as president. In this role, he provides clinical psychology and conflict resolutions to his clients, leads strategic planning retreats, and trains managers in high-impact communication and conflict resolution. Dr. Jackson is currently a skilled presenter at both the local and national levels, as well as an executive coach for many leaders in the Delaware Valley region. He has written a few books, including, “Navigating for Success: Passion, Goals, & Action” and “Navigating Your Business Relationships: 52 Skills Partners Need to Know.” When working with his clients, he encourages them to ask “What’s working in my life and what’s not working in my life?” and “What is stopping me from being successful?” Not without obstacles in his own life, Dr. Jackson was diagnosed with pancreatic cancer. He was told that surgery was too dangerous, but he went against his doctor’s advice and found a surgeon who could do it. Following surgery, he went back to work earlier than his doctor advised and later found out that although the surgery was needed, he did not have cancer at all, but autoimmune pancreatitis. He considers himself to be “walking the talk” because he took a powerful path less traveled while managing his fear 53

Top 101 Industry Experts

throughout the process through visual imagery healing and breathing work. He was true to his inner voice of passion, goals and action, which is how he advises his clients in the business world.

Conversation with Moss A. Jackson, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Moss A. Jackson: Navigating for success, personal leadership, creating powerful companies and teams, and being able to produce the results that you want, whether personal or work-related. I am an expert in producing results. What characteristics help to separate you from your competitors? I am a Ph.D.-holding psychologist, which gives me insight into what really makes a person tick — I get below the surface. I am also a business person and I understand the problems and the dynamics of running a business. A lot of my competitors do one or the other. What motivates you? Accomplishments, being able to turn passion and ideas into real results, having people who trust me, and creating a high-performance partnership or team. In other words, it’s converting ideas into action, and being able to convert relationships into real partnerships that last. What lessons have you learned as a professional in your field? I have learned how to rebound from failure, and that everyone screws up; no one is immune. I have also learned the difference between who wins and who loses, and to appreciate individuals’ differences and that we are not all wired the same. I have also learned the importance of listening. What short-term and long-term career goals are you currently pursuing? My plans are to expand the “navigating for success” program, which involves the navigating for success workshop and executive coaching. I want to provide more workshops so that people learn the basics of navigating a successful life, and I want to identify those people who want to be coached. Another goal is to have my book, “Navigating for Success,” become a best-seller. My long-term goal is to train others to teach and coach the navigating for success model. I want to be recognized as a top expert in the field of success training and coaching. I also want to have a program and a company that 55

Top 101 Industry Experts

survives me. Another goal is to continue writing. I am finishing up my third book, which is set to come out this summer. How do you plan to achieve these goals? I have many people who I can train and who can deliver these programs and coaching to develop a greater presence on the Internet, and take advantage of the social media and the technology that is now present. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? My impatience and distractibility. I tend to trust my creativity and my intuition, so I am frequently pulled in directions that don’t allow me to execute the navigating for success formula. I have an internal character of voice that says, “I don’t want to” and “Don’t tell me what to do.” What is the most significant issue facing your profession today? I think separating the chaff from the wheat; what programs really make the big impact versus what sounds good, but doesn’t have substance. We all have a mind for the gold, but get distracted by the glitter. I want to help the consumers understand what’s really out there so that they can make an educated decision. I also want to identify qualified candidates for the programs because everyone won’t profit from them. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Why should I choose to work with you rather than someone else? What results can I expect? What are you expecting from me to achieve those results? What are your expectations of me? How can we ensure accountability? How will I know I’m succeeding if we work together? Did you ever consider pursuing a different career path or another profession? Yes, I considered being an artist, a really great piano player, and a professional athlete, but I knew that these were not fields for me. What do you find to be the most rewarding aspect of your profession? The sense and experience of helping people accomplish and realize their dreams and goals, the trust that people give me to help guide them toward their goals and dreams, and the continued learning opportunities. What is your favorite or least favorite work-related task to do and why? The actual coaching and discovering what is the result and action path of success is my favorite part. My least favorite task is detail, administrative, financial analysis. I enjoy the people part. 56

Top 101 Industry Experts

Who have been your mentors or people who have greatly influenced you? Dick Vermeil, the NFL Super Bowl Championship coach of the Rams. What changes have you observed in your industry/field since you started? I have seen an increase in the interest of the consumer to use the services of a success coach or psychologist. It has become more mainstream and shifted from someone thinking that they have a problem to thinking that they have a goal in life to accomplish and they are not going to waste time. How do you see these changes affecting the future of your industry? I think that the future is wide open. I think that there are changes in the positive attitude of consumers, and an increased sense of urgency in the world. It’s a time to take action instead of thinking you are a victim. There is a power in social media to support those in their success. Have you contributed to any publications or to research in your field? Yes, I have two books published: “Navigating for Success: Passion, Goals, & Action,” and “Navigating Your Business Relationships: 52 Skills You Need to Know.” My third book that will be published this summer is, “Changing Places: Making a Success of Obsession Planning for Entrepreneurs and Family Business Owners.” I also have a novel that will be published soon titled, “If My Mother is Dead, Why Am I Still Listening to Her?” I have contributed numerous articles to professional magazines. Do you do any public speaking? I have been a keynote speaker, and I have spoken at seminars on the topics, “Living Life as a Successful Navigator,” “Having Powerful Conversations,” “How Navigators Manage Conflict,” and “Obsession Planning for Family Business Owners.”

Top 101 Industry Experts

Operations Management

Kimberly D. Koker Owner 1) Desert Moon Productions 2) Tower Management LLC 3) Oak Hill Enterprises LLC 4) Banyan Properties, LLC 5) Kimberly Koker Fashion House, LLC Las Vegas, NV United States palmbgirl@aol.com http://www.kimkouture.com Inspired by her father, who was a musician, Kimberly D. Koker has been an entertainer since the age of 2. Her father was a self-made man, despite never attending college, and his resolve to succeed encouraged Ms. Koker to do the same. She has been proud to follow in his footsteps, and now heads five companies: Desert Moon Productions, Kimberly Koker Fashion House, LLC, Tower Management LLC, Oak Hill Enterprises LLC, and Banyan Properties, LLC. As the owner of three property management companies and two entertainment companies, she has proved herself to be a successful entrepreneur with keen business prowess. With a background in operations management, editing and directing, Ms. Koker employs her skills to ensure the success of each of her five companies. She also works with a number of television and radio stations, and she has most recently delved into the fashion industry. With a passion for helping women feel comfortable in their own skin, Ms. Koker established the Kimberly Koker Fashion House in 2012. She draws from her experience as a dynamic ballroom dancer and her love for theatrical costumes to create unique fashions, which have been described as “Vegas glam.” She completed her first fashion show in March 2013, debuting all of her own designs. As Ms. Koker continues to advance in the fashion industry, she hopes to one day work with her brother, Danny “Count” Koker, to design all of the clothes for his reality show, “Counting Cars,” which airs on the History Channel. In addition to her entrepreneurial pursuits, Ms. Koker also enjoys singing and ballroom dancing. In fact, she has earned several awards as a performer throughout the years. She is also an avid horse lover and a member of the National Wild Horse Association, a nonprofit organization whose mission is to ensure the welfare of wild horses and burros. Further, she supports the Heaven Can Wait Animal Society.

Conversation with Kimberly D. Koker Worldwide Publishing: On what topics do you consider yourself to be an expert? Kimberly D. Koker: I am always learning and absorbing information. I have really learned to count on God and I have utilized all opportunities that he has given to me. What characteristics help to separate you from your competitors? I have a very strong niche and I won’t let anyone stand in the way of my vision, even if they don’t like a certain piece. What motivates you? I’m not motivated by one thing in particular, but certain shapes or colors will inspire me. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Through all of my obstacles, I pray a lot, and that’s the only way that I can make it through. My father passed away about five years ago, which was one of the hardest things I had to go through. I prayed through it all, and for the first time since he passed, I finally feel like I am ready to live again. I had my first fashion show with all of my own designs in March 2013. It was bittersweet because while seeing my dreams come true, I was saddened that my father never got to see it. Did you ever consider pursuing a different career path or another profession? I have been singing and dancing since the age of 2. It was very natural for me to be in this environment. What advice can you offer fellow members or others aspiring to work in your industry? If you are going to start out in fashion, you have to find your niche — what you want to specialize in. You have to stay true to what you like, but make it accessible to others. 59

Top 101 Industry Experts

Who have been your mentors or people who have greatly influenced you? First and foremost, my mother, Mary, and my late father, Daniel Koker. My mother is a huge support. Also, my brother, Danny. I live and work by the Bible verse, “I can do all things through Christ who strengthens me.” What is your favorite or least favorite work-related task to do and why? My least favorite aspect is filing. What do you find to be the most rewarding aspect of your profession? Making people feel good. I want someone to be comfortable in their own skin. I have done makeup on friends and it has just boosted their self-esteem. Designing clothes that fit different body types and seeing women being true to themselves is also rewarding. What lessons have you learned as a professional in your field? You have to be dedicated, open to fresh ideas, and persistent. If you don’t love what you’re doing, move on and find your passion. What changes have you observed in your industry/field since you started? The economy has really influenced everyone’s priorities. In fashion, I feel that we need to make clothes that meet the needs of a “costconscious” society. How do you see these changes affecting the future of your industry? We need to be employing more people in America. We need the government to back off of so many taxes and make it easier for businesses here to survive. What short-term and long-term career goals are you currently pursuing? My short-term goal is to really focus on my niche. My long-term goal is to be on the home shopping network, QVC. How do you plan to achieve these goals? Through prayer! I ask the Lord for guidance. What is the most significant issue facing your profession today? The economy.

Top 101 Industry Experts

Customer Relationship Management

Robert Novellino Vice President Client Services Wipro Data Center Services Leonia, NJ United States robert.novellino@wipro.com http://www.wipro.com What people have learned over hundreds of years is that many are able to speak, but few speak well. An expert in both written and verbal communications, Robert Novellino is one such individual who has been blessed with the ability to eloquently express himself, as well as represent the services offered by the company he serves. Currently the vice president of client services for Wipro Data Center Services, he oversees a team that produces contracts and handles renewals and delivery. In addition, he maintains the finances for the department. In 1982, Mr. Novellino graduated from West Virginia University with a bachelorâ&#x20AC;&#x2122;s degree in accounting. He has spent his entire career as a clientfacing individual, making the needs of his customers a leading priority. He started working in the field of business processing, but he says it was natural for him to move into outsourcing; due to the changes that began occurring in technology, there became less and less of a demand for business processing. Mr. Novellino now describes himself as a relationship manager, and his ability to communicate effectively with clients is what has made him such a valuable asset to Wipro Data Center Services for the past 11 years. He is driven to satisfy each of his clients, and this is what has made him work hard day in and day out. With technology continuing to change like the weather, Mr. Novellino prides himself on his ability to keep up with the times. A customerâ&#x20AC;&#x2122;s mind will change as quickly as a new tool is brought onto the scene, and as the needs of his clients are his first concern, he will strive to fulfill them, no matter what they are. It is therefore clear why Mr. Novellino credits his desire to continue learning, and ability to keep quiet and listen, as the reasons for the success he has achieved thus far. Apart from his professional duties, Mr. Novellino volunteers his time on the weekends going on field trips with The Arc, a local community organization providing services for individuals with intellectual and developmental disabilities. 61

Top 101 Industry Experts

Conversation with Robert Novellino Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Robert Novellino: Sales and relationships. What characteristics help to separate you from your competitors? My expert knowledge of the industry and high level of communication skills. I can communicate effectively with people on a personal and professional level. What motivates you? Client satisfaction. What lessons have you learned as a professional in your field? I have learned to keep a level head when things are going right and when things seem to be going wrong, always keeps your head held high. Did you ever consider pursuing a different career path or another profession? I wanted to be a business owner in the construction industry. How did you end up working in your current field? I was an accountant and I lost my job. Since I had a family to take care of I took a job that was part time in accounting and part time in computers and from there, I just rolled over into a customer service position; it was a natural progression since then. What short-term and long-term career goals are you currently pursuing? My goal is to retire by 2020 and spend my time assisting people in need within my community. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? In the IT industry, technology changes so fast and the demands and needs of clients change constantly. The challenge is being able to continue to move and overcome those technology challenges and keep ahead of the curve. What is the most significant issue facing your profession today? Overseas competition. What changes have you observed in your industry/field since you started? There is an increased demand within our industry to increase process efficiency while continuing to provide cost-effective services. 62

Top 101 Industry Experts

What do you find to be the most rewarding aspect of your profession? Being an industry leader and being able to talk to the heads of the industry in this field and learn what makes them tick. When they appreciate my opinion and business knowledge â&#x20AC;&#x201D; that is rewarding. What is your favorite or least favorite work-related task to do and why? My favorite part is meeting new clients and going on a sales call. Also, being able to provide a solution to a challenge in the field. Who have been your mentors or people who have greatly influenced you? I have had several mentors, including my parents, my wife and my children. They have all influenced me in different ways. How do you see these changes affecting the future of your industry? These changes have a bigger impact in our industry because vendors and service providers are continuously looking and inventing things that will meet the demand of the marketplace. What advice can you offer fellow members or others aspiring to work in your industry? The only advice that I can offer is to continually upgrade your skills, pay strict attention to market trends, keep an open mind and treat everyone with respect.

Top 101 Industry Experts

Process Safety and Risk Management

Adrian L. Sepeda Owner, President A. L. Sepeda Consulting Inc. Plano, TX United States adrian_l@sepedaconsulting.com http://www.sepcon.com http://www.adriansepeda.com For the past 45 years, safety in the workplace has been Adrian L. Sepeda’s ultimate priority. Skilled in process safety and risk management, he has made it his goal to do what he can to ensure that the individuals tasked with handling hazardous chemicals know how to prevent accidents. Mr. Sepeda began his career working for the Occidental Chemical Corporation, where he held a variety of positions from construction to manufacturing and design engineering. He has now created his own consulting firm, A. L. Sepeda Consulting Inc., for which he serves as president. On a daily basis, he directs operations and oversees management, visits clients and processes safety issues. In 1969, Mr. Sepeda graduated from Lamar University with a bachelor’s degree in mechanical engineering. He writes peer-reviewed papers, and bids and works on projects that need to comply with Occupational Safety and Health Administration (OSHA) regulations or are perceived to have risk. In addition to his stint as a consultant, he teaches classes for the American Society of Mechanical Engineers, the American Institute of Chemical Engineers and the Mary Kay O’Connor Process Safety Center. He also teaches boot camp classes for the Center for Chemical Process Safety (CCPS) and manages an accident database. In order to stay current with evolving changes and innovations, Mr. Sepeda remains active within several organizations, including the American Society of Mechanical Engineers, the American Institute of Chemical Engineers, the American Chemical Society, and CCPS, of which he is a Fellow. A registered professional engineer by the state of Texas, he attributes his success to staying current, knowing what OSHA is doing, and keeping abreast of happenings regarding process safety and risk management. Looking ahead, he aspires to continue to teach and bring process safety and an understanding of risk management to as many people as possible so that they don’t get hurt. 64

Top 101 Industry Experts

Conversation with Adrian L. Sepeda Worldwide Publishing: On what topics do you consider yourself to be an expert? Adrian L. Sepeda: Process safety and risk management. What characteristics help to separate you from your competitors? My industrial background and my experience in running a consulting business. A lot of consultants have always been consultants and never worked in the manufacturing business. I spent most of my career working in a chemical manufacturing facility, and after I retired, I started my consulting business. What motivates you? I believe that there are still people out there whom I can help from getting hurt or killed within their workplace, and help prevent accidents from occurring. What lessons have you learned as a professional in your field? I have learned that regulations are really guidelines that need to be adapted to the specific situations that you encounter on a daily basis. I have also learned that some of the biggest hazards are what people don’t know that they don’t know. What short-term and long-term career goals are you currently pursuing? My long-term business goal is to leave something that continues to help people in the industry do the right thing at the right time. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? It’s a balance of family life and business. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What is your background? Can you describe your working industry experiences and how they relate to the consulting services that you provide? How do you stay current with the regulations and the technology? Have you developed any technology that is being or has been accepted by the industry as an appropriate approach? What do you find to be the most rewarding aspect of your profession? I do a lot of teaching and when I walk away from the class and know that there are those in the class who will prevent others from getting hurt or killed, that is the reward. If it wasn’t for that feeling, I would have left the industry years ago. 65

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What is your favorite or least favorite work-related task to do and why? My favorite part is helping a company develop an appropriate risk analysis methodology because once they have the ability to determine risk, then they can make risk-based decisions, which are different than financial-based decisions or emotional-based decisions. What advice can you offer fellow members or others aspiring to work in your industry? Get as much practical experience as you can. You need to get some work experience before becoming a consultant. You should also develop some method of keeping up with the evolving technology and the changing regulations. Who have been your mentors or people who have greatly influenced you? Trevor Klatz, a safety expert who lives in England and has analyzed a numerous amount of accidents, determined the cause of them, and developed programs what would prevent them from reoccurring. What changes have you observed in your industry/field since you started? There have been a lot of new people coming into the consulting field and it seems that almost everyone who has some knowledge and is retired is becoming a process safety consultant on the side. How do you see these changes affecting the future of your industry? There is a chance that it will become perceived as more academic than real world-based. Do you do any public speaking? Yes, I have spoken at conferences and through my own classes that I taught at the American Society of Mechanical Engineers and the American Institute of Chemical Engineers. I have also taught classes at the Mary Kay Oâ&#x20AC;&#x2122;Connor Process Safety Center at Texas A&M University.

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Strategic Consulting

Dave I.W. Taylor, Ph.D., FCMI Founder, Chief Executive Officer Innovative Knowledge Services Ltd London, United Kingdom dtaylor@iksltd.co.uk http://www.iksltd.co.uk After serving as a local authority on information technology, Dave I.W. Taylor ventured out on his own to form the education consultancy known as Innovative Knowledge Services in 2004. Dr. Taylor aspired to work with multiple companies at once, and as the chief executive officer of his own business, he is able to do just that. He uses his skills in change management and business growth to increase the performance, productivity and profitability of each company he engages. Drawing on the talents he has acquired throughout his career, he oversees inter-management teaching and educational consulting, and advises on strategic issues. In addition to the time he spends with his company, he serves as a visiting lecturer at universities in London, where he teaches classes on strategy. Over the years, Dr. Taylor has worked for many governments throughout the world, including those in South Africa, France, the Netherlands, the U.S., and the United Kingdom. He holds an MBA in Technology Management from The Open University and a Ph.D. in Business from the International School of Management. Prior to embarking on his journey into the world of consulting, Dr. Taylor served in the British Armed Forces for 21 years. For the past 16 years, he has gained expertise in strategy, and in 2008, he published â&#x20AC;&#x153;Measuring Intangible Value: A Practical Method to Measure the Intangible Elements of Any Investment Decision.â&#x20AC;? A Fellow of the Chartered Management Institute, he attributes his success to hard work and perseverance, and to understanding the big picture. In the future, he plans to remain open to new opportunities, and intends to continue to work hard and expand his business in order to assist clients on a global scale.

Top 101 Industry Experts

Music Education

Shawn M. Amdur Music Educator and Coordinator Rye City School District New York, NY United States samdur@optonline.net The life of a teacher can be demanding, but its rewards are limitless. Shawn Amdur has been a music educator and coordinator for the Rye School District for the past 31 years, and in the last 22 years, he has never taken a sick day. His passion for teaching music was ever-present throughout his life, though he would later realize that he enjoyed teaching at the elementary level more than any other age group. Mr. Amdur believes that all kids can learn something, and he teaches them skills that are applicable in all areas of study and life through the medium of music. “I’m not teaching you for today — I’m teaching you for life,” Mr. Amdur frequently says. In addition to his passions for music and education, Mr. Amdur is also gifted with business acumen. He has held a real estate license in Florida since the age of 18, and is savvy enough to file his own taxes. He also has a background in special education. Prior to becoming a music teacher, he served as an administrator for a special education school for 22 years. Mr. Amdur created a music program for the students because he felt that mainstream music was insufficient for reaching everyone. He prides himself on his creativity, and his goal as a teacher is to get his students to create and think, rather than just perform. Though he loves teaching, Mr. Amdur is opposed to the idea of teachers spending their entire careers in the classroom. He feels that after a certain amount of time, teachers should utilize their skills in other areas. In his own case, he feels that he would make an effective administrator. Indeed, he has already demonstrated his qualifications to lead in this role. Mr. Amdur plans to retire from teaching, but he hopes to continue working as an administrator, a music administrator, or a consultant who helps with administration.

Conversation with Shawn M. Amdur Worldwide Publishing: On what topics do you consider yourself to be an expert? Shawn M. Amdur: I consider myself to be an expert in several areas, including music education. I also believe I am good at working with others and helping them to achieve their goals. What characteristics help to separate you from others within music education? My creativity. I can get the students to create and think — not just perform. I have them think of music with more of a global perspective. I want all my students to feel successful. What motivates you? Seeing a goal realized. I feel fulfilled in the work that I was trained to do. What lessons have you learned as a professional in your field? Don’t count on anything — everything is up for grabs in education in New York. You have to be aware that things can change. What short-term and long-term career goals are you currently pursuing? I would like to continue working, but I feel like the pressure will be on me to retire considering I am at the top of the pay ladder. I believe that teachers should teach for a certain number of years, but then use their skills in another avenue, such as in administration. I am a certified administrator and I could run a school. After I retire, I want to become an administrator, music administrator, or a consultant who helps with administration. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Time and money are the most difficult things. You don’t do this stuff to be rich. When a student comes to receive a lesson from me, they expect me to give 150 percent and I want that of myself as well. I keep learning to better myself and keep myself enriched. I think that we create the obstacles that we have; they are usually manmade. 69

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What is the most significant issue facing your profession today? I think the most significant issue is, what will public education become? It may be that the field that I have totally dedicated myself to will be eliminated. I want people to see that music is part of the core to education â&#x20AC;&#x201D; the thinking and reasoning skills can be applied to life skills. I think about how I will leave education when I get out. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What things are good for me to do and what are not good for me to do? What is the best way for me to prepare as a person? Many people can be themselves, but not be the best-rounded person. What do you find to be the most rewarding aspect of your profession? The most rewarding part is seeing someone appreciate what you are trying to do for them; to know that I made a difference in someoneâ&#x20AC;&#x2122;s life, especially one who came from a rough background. Who have been your mentors or people who have greatly influenced you? There are many teachers who influenced me. I think that they recognized that I had a spark or a unique talent and they wanted to do more with me and see me shine and grow. I wanted to learn all I could from them. We all turned out to be friends after school as well. What changes have you observed in your industry/field since you started? For the most part the pendulum always swings both ways. Nothing is one way, and there are always several trends. The more things change the more they kind of stay the same. I know there is a computer in the classroom now, but what if the lights go out? Then what do you do? You have to prepare people for a successful life in a broad sense, and I want them to become good, competent people. I balance traditional programs with brand-new things, and I think that sets me apart. I am eclectic and donâ&#x20AC;&#x2122;t have one particular way to do things. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? When I was little, I had a horse and I wanted to be a veterinarian more than anything. But as I went through high school, I took music theory and it took me in another direction.

Top 101 Industry Experts

Gerontology Education and Research

Linda R. Barley, Ed.D., CHES Professor, Chairwoman of Charter Review Committee York College, The City University of New York Jamaica, NY United States barley@york.cuny.edu Linda R. Barley began her career as a middle school teacher in 1965, serving the Sacred Hearts of Jesus and Mary School. She has since led an extensive career in education, lending her expertise to schools, hospitals and universities. Her most recent position has been with York College, of The City University of New York, located in Jamaica, in the borough of Queens, N.Y. There, she functions as a professor of gerontology, which is the study of the social, psychological and biological aspects of aging. She is also the chairwoman of the charter review committee and serves on an ad hoc committee, through which she revises the governance documents of the college. One year before joining the York College faculty, Dr. Barley earned a Ph.D. in Education and Gerontology from Columbia University. She also holds a Master of Science in Health Sciences, which she earned from Hunter College, of The City University of New York, in 1975, and a Bachelor of Arts in Liberal Studies, earned at St. Francis College two years prior. In addition to constant research, Dr. Barley keeps herself updated through her affiliations with the Public Health Association of New York City, the American Public Health Association, the Society of Public Health Education and the American Society on Aging. Throughout her 43-year career, Dr. Barley has held a number of positions, including clinic director for Mary Immaculate Hospital of The Catholic Medical Center of Brooklyn and Queens, and department head of the Gouverneur Hospital, part of the New York City Health and Hospitals Corporation. She has also served part time at Hofstra University, St. Josephâ&#x20AC;&#x2122;s College, Long Island University, Kingsborough Community College and Queens College. As the years progress, Dr. Barley intends to work on her second book and develop curriculum reviews. Although her job keeps her quite busy, Dr. Barley still finds time to pursue many of her hobbies, including exercising, taking Zumba classes, taking care of her cat, and frequenting Zinc Bar in New York City. 71

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International Educational Development

Jerome S. Boron Director American Educators for Poland jboron@oh.rr.com A 1992 visit to Stary Sącz, Poland, resonated so deeply with Frank and Jerome S. Boron that they were inspired to establish American Educators for Poland, an educational organization. During their visit to the town, they witnessed very sad and disturbing sights, including long lines for food and everyday items, deteriorating buildings, and young children with very bleak futures. Ms. Boron felt compelled to encourage the people of Poland to pursue education, and she did just that. Having celebrated its 20th year in the summer of 2012, American Educators for Poland continues to provide English classes for Polish youths through two main programs: The Frank J. Boron American Language School and the Elyria Exchange Program. Over the past two decades, more than 3,500 children have enjoyed spending several weeks of summer vacation learning English from over 250 volunteer teachers at the Frank J. Boron American Language School. Currently serving as the director of American Educators for Poland, Ms. Boron ensures that classes are flowing, administers placement tests for students, and teaches English classes to Polish-speaking students. She is also charged with recruiting volunteers. Her teaching career began 40 years ago, when she earned a bachelor’s degree in education from Kent State University in 1972, graduating cum laude. Upon graduation, she started working as a physical education teacher with St. Mary’s Elementary and Middle School. She then moved on to teach several different classes, including history and mathematics. After serving for 35 years, she retired from St. Mary’s. Now, Ms. Boron looks forward to expanding the reach of American Educators for Poland each year to include more children in the different programs, thereby continuing to succeed in its goal of educating Poland’s youths. A member of the American Polish Cultural Center, Ms. Boron was given the Silver Apple Award by the Stary Sącz Polish Administration in 2009 for devoting time to students in Poland. She also supports the Polish American Cultural Club, the Cleveland Orchestra and the Cleveland Museum of Art.

Conversation with Jerome S. Boron Worldwide Publishing: On what topics do you consider yourself to be an expert? Jerome S. Boron: Helping people in need of encouragement in their studies. What characteristics help to separate you from your competitors? I don’t look at the bottom line to see how much I’m not getting. I also consider myself to be very independent and I have always taught my children to be independent. What motivates you? I figure that I’m on this earth for some reason, such as to help people or just to make someone happy. What lessons have you learned as a professional in your field? Don’t take people for granted; give them a chance to prove you wrong about what you may have thought about them initially. What short-term and long-term career goals are you currently pursuing? My short-term goal is to keep up my health and do everything I need to, to be healthy. Also, working with the city of Elyria, Ohio, which is the sister city to where the school is in Poland. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I got married before I got the chance to go to college, but I knew that wasn’t possible for me to do back in 1935. However, Kent State University in Ohio provided a program for teachers to come to Elyria High School and attend classes. They were mostly for teachers because there was a shortage of teachers at that time. After I had four children, I decided to go to Kent State University, and in six years, I graduated with honors. What is the most significant issue facing your profession today? I think the teachers are putting too much emphasis on money. I think we need to consider the children and what they need. Forget the unions, forget what you are going to get next year; put the child before the dollar sign. 73

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Did you ever consider pursuing a different career path or another profession? I always wanted to be involved with dancing because I love it. What do you find to be the most rewarding aspect of your profession? That people remember me. When I receive a card from a former student saying that they remember me teaching them, it is rewarding. I respect those “thank you” notes. What is your favorite or least favorite work-related task to do and why? My least favorite part is creating lesson plans according to the principal because they should be created according to the needs of the students. What advice can you offer fellow members or others aspiring to work in your industry? Do what you want to do, read and study all that you can about that subject, and consider the children and the school, and what they are planning to do in the future. Who have been your mentors or people who have greatly influenced you? My older brother, because he went to the University of Detroit and always told me that it is never too late. He was very open. Do you do any public speaking? I speak mostly about our school in Poland and Polish customs. I also spoke on gymnastics and dance. What changes have you observed in your industry/field since you started? Education is so departmentalized that everyone is afraid of stepping on someone else’s toes.

Top 101 Industry Experts

Scientific Instruction

Gilbert Clark President, Owner, Founder Telescopes in Education Portal, AZ United States gilclark1@me.com Motivated by his desire to provide better educational tools for students in the fields of science and technology, Gilbert Clark founded Telescopes in Education (TIE), a program that gives students the opportunity to use a remotely controlled telescope and charge-coupled device camera in real time. Located at the Mount Wilson Observatory, high above the Los Angeles basin in the San Gabriel Mountains of Southern California, this virtual observatory links schools to some of the world’s most powerful optical telescopes. Using relatively simple computers at their respective schools, students can operate research-grade instruments in California, Australia and Chile — and soon, in Arizona. Mr. Clark formerly served the U.S. Navy in the Intelligence Unit from 1963 to 1983, and worked in the Jet Propulsion Laboratory, the lead U.S. center for robotic exploration of the solar system, where he developed his own robotic telescope. A noted jet propulsion laboratory astronomer, Mr. Clark has had a number of asteroids named in his honor by American astronomer Eleanor Francis “Glo” Helin. Soka University, in Japan, also awarded him with the highest achievement medal and proclamation in recognition of the international contribution Telescopes in Education has made to education and peace. As the owner and president of Telescopes in Education, Mr. Clark has called upon his prior experience and expertise in business management to create an interactive environment for students around the world. He holds a bachelor’s degree in computer science and a master’s degree in management, both from National University, and is a member of the American Association for the Advancement of Science. Additionally, Mr. Clark has received several awards throughout the years. In 1996, he received the NASA Exceptional Achievement Medal, the Jet Propulsion Laboratory Award for Excellence, and the JPL Notable Organizational Value-Added Award for his work with Telescopes in Education. That same year, Telescopes in Education was bestowed with the Rolex Award for Enterprise for Applied Sciences and Invention. This award resulted from an international competition consisting of more than 2,400 applicants worldwide. As the years progress, Mr. Clark hopes to become a professor in South Queensland, Australia. 75

Conversation with Gilbert Clark Worldwide Publishing: On what topics do you consider yourself to be an expert? Gilbert Clark: I consider myself to be a generalist. I worked for 20 years in intelligence, and I spent 20 years as a software engineer, hardware engineer, and in the space industry. I have also drilled wells and gathered cattle. What characteristics help to separate you from your competitors? I have the ability to see things and create new situations before other people do. I think that I have better vision than many. What motivates you? Trying to get kids motivated to learn more in school. We have a culture of students who expect someone else to do it for them. By putting them in a situation where their curiosity will override that instinct, we are inviting them to be creative themselves and learn the necessary tools to do basic research. What is the most significant issue facing your profession today? Long-term continuity. I think if you are going to change a child’s approach to education, you have to start in the lower middle school and it needs to be carried all the way to the university level. If you don’t have the teaching infrastructure and support groups to allow children to be exposed at least on a weekly or a monthly level all the way through to their entry to a university, they are more than likely not going to pursue the areas of study such as engineering and technology. What advice can you offer fellow members or others aspiring to work in your industry? You need to be very outgoing with the information on the successes that the students have accomplished. There are a lot of successes that have become almost anecdotal. I just happened to be listening to a shuttle crew on one of the later shuttles as they were coming down from orbit, and one astronaut mentioned and thanked the Telescopes in Education program. So at some point we affected this astronaut’s direction in his studies, but until that point, I hadn’t known that. 76

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What lessons have you learned as a professional in your field? It’s not cheap. I’ve put about $350,000 out of my own pocket into this field over the years. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The most difficult obstacle is trying to develop the credibility because there are a lot of people out there — some of them are trying to do very good things and some are trying to do not so good things in the name of good. It’s difficult getting through all the hoops to convince potential donors and people who you are trying to partner with to validate and verify the potential effort you are trying to do.

Top 101 Industry Experts

Science and Technology Instruction

Ginette Dalpé Directrice des services éducatifs Ecole Marie-Clarac - Secondaire Ontario, Canada gdalpe@marie-clarac.qc.ca http://www.ecolemarie-clarac.qc.ca As a teacher in France, Ginette Dalpé spends her time among her students. She prides herself on her ability to cultivate strong collaborative relationships with students and other teachers. Her goal as a teacher is to improve the world, and she fulfills this ambition through her sessions with her students. Ms. Dalpé is proud to work at a school with a diverse roster of international students. The combination of such a vast array of perspective and culture is the type of environment in which she thrives, and it reminds her to always keep an open mind. Ms. Dalpé has been an educator for the past 35 years. Prior to this, she harbored ambitions of becoming a doctor, but she realized that while she possessed the talent needed to succeed in the medical field, her passion was elsewhere. Nevertheless, the science education that she gained in pursuit of this original career path would eventually become a great passion of hers. While Ms. Dalpé enjoys teaching a great deal, she admits that the field is not without its challenges and issues. Chiefly among these, she feels, is the introduction of newer and more advanced technologies into the classroom, which she views as a double-edged sword. On one hand, this new “SMART” technology is certainly a powerful educational tool that can facilitate newer and more innovative lesson plans. On the other hand, however, studies have shown that increasing reliance on this technology has led to a decrease in student motivation, thereby reducing its overall effectiveness. Additionally, part of the challenge of Ms. Dalpé’s career is in dealing with parents, who are quick to blame the school’s administration for perceived failings in their children’s results, when these issues often stem from problems at home. Yet, for all its difficulty, Ms. Dalpé is happiest when she can make a difference with a student who is struggling academically. Seeing these students graduate is among her most prized rewards as an educator.

Conversation with Ginette Dalpé Worldwide Publishing: On what topics do you consider yourself to be an expert? Ginette Dalpé: Physical education, technology and science. I think school administration is most prominent. What characteristics help to separate you from your competitors? My open-mindedness for the students around the world who are studying here. We have a lot of culture in my school, and it’s the way I like to work — with a diverse student body. What motivates you? It’s a lofty goal, but creating a better world motivates me, and being able to give some value to my teachers and students. What lessons have you learned as a professional in your field? I have learned about the many different relationships humans have and how to understand relationships. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? When I was in high school, I wanted to be a doctor. I studied science for that. I worked in hospitals during my studies, and I realized that it wasn’t my place. I can be a doctor, but it was not my interest. What is the most significant issue facing your profession today? Introducing technology in schools, and motivating students. If we teach with technology, research shows that the technology impacts the motivation of students. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? To deal with the new generation of parents, it’s difficult for me. It’s difficult to understand parents who want their children to move at a faster pace. And if the children don’t achieve the results that the parents want, it’s only the school’s fault. 79

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What do you find to be the most rewarding aspect of your profession? When I can make a difference with a student who is having difficulty. Seeing them graduate is very rewarding to me. I am so happy to see my students succeed. What short-term and long-term career goals are you currently pursuing? I want to spend three more years in this school as a pedagogical director, and I would then like to achieve the post of general director of the school.

Top 101 Industry Experts

Mathematics Instruction

Robert Edgar Nelson Harder Teacher (Retired) Theodore Roosevelt High School District of Columbia Public Schools bobharderus@me.com http://www.cofchrist-cbmc.org/washington At the age of 73, Robert Edgar Nelson Harder is still as sharp as the first day he entered the classroom. A teacher of mathematics for more than 30 years, he understood the importance of remaining current in his field. His father was the first to realize his skill with numbers, and Mr. Harder grew up to fulfill his fatherâ&#x20AC;&#x2122;s dream of him becoming an educator. Although he began as a physics teacher, he quickly realized that his place was in mathematics education, and for the remainder of his career, he taught geometry, algebra and applied mathematics to high school students at Theodore Roosevelt High School (TRHS) in Washington, D.C. Having taught from 1962 to 1993, he faced many changes and experienced difficulties in education over the years. However, his passion for education and dedication to his students spurred him to persevere until his eventual retirement. In 1958, Mr. Harder earned an Associate of Arts from Graceland University, followed by a Bachelor of Science in Education in 1961 and a Master of Education in 1966, both from the University of Maryland. He was an active member of the National Council of Teachers of Mathematics for the majority of his career, as well as a member of the TRHS Evaluation Committee, for which he also served as the activities chair. Additionally, he participated in the 1961 and 1971 evaluations, which produced high marks for the programs in which he was involved. The school received an acceptable rating in each of the 10-year evaluations from the Middle States Evaluation Committee. Now retired from TRHS, part of the District of Columbia Public Schools, Mr. Harder plans to become more involved with the Community of Christ Church. He names his greatest career achievement to be when he became a sponsor and adviser for the Bible Club at his school â&#x20AC;&#x201D; three students and members of the club began to pray publicly on their own, and today, they are ministers. Currently an associate pastor at his church, Mr. Harder attributes his successful career to the support he received from his parents, Dr. Keith C. Harder, and his wife, Myra Blanche Nelson Harder. 81

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When he is not participating in church activities, Mr. Harder enjoys spending time at the Heritage Harbor Golf and Tennis Country Club, listening to music, duckpin bowling, and singing in a local choir.

Conversation with Robert Edgar Nelson Harder Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Robert Edgar Nelson Harder: Patience with students. I also worked very well with students one-on-one. What characteristics help to separate you from others in your field? I would often be asked to spend more time with [the students]. What motivates you? My faith and the success of my students. What lessons did you learn as a professional in your field throughout the years? I learned that if I was successful with one or two students out of two hundred, then that would make me more enthusiastic. What short-term and long-term career goals are you currently pursuing? I have gone through the program to become an election judge in Maryland. This is a position that requires me to get everything organized so that the process has integrity and runs smoothly, and all procedures are followed by all of the judges. My current long-term goal is to participate in a program called â&#x20AC;&#x153;The Five Categories of the Gospel of Christ.â&#x20AC;? This is being implemented at this time and within this program, we are looking at what happened in the community that Christ established when he was on Earth and alive, and how they saw him when he came back. Communities have joy, hope, love and peace as created from the crowd of the guilty. Itâ&#x20AC;&#x2122;s possible to have a new chance to begin life in a new way. I am deeply committed to this; it gives me the motivation, and a person to call and talk to and socialize with. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Teaching for 30 years in the Washington, D.C., school district. 83

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Did you ever consider pursuing a different career path or another profession? I started out as a physics teacher before I began teaching mathematics. My parents were active in D.C. in the Church, and I wanted to be close to them and be around my family. Who have been your mentors or people who have greatly influenced you? A woman named Jean McDonald Dumas was my mentor. She was intelligent in specific ways that a class should be taught. She would challenge the students. Donâ&#x20AC;&#x2122;t give the students the answers, or you are not teaching them. What do you find to be the most rewarding aspect of your profession? The profession is held in high regard and I was interested in helping students become skillful and able to trust their own judgment. What is your favorite or least favorite work-related task to do and why? My least favorite task is grading homework from 20 to 30 students. What advice can you offer fellow members or others aspiring to work in your industry? To be a teacher requires an interest in the students in your class and an unyielding thirst to determine how each of them thinks and then present your lesson in a way that is interesting to you and to them. What changes have you observed in your industry/field since you started? The advent of handheld calculators and computers has changed the methods of feeling or knowing you have the answer to the question proposed. How do you see these changes affecting the future of your industry? New ways of estimation must be confirmed in your mind before doing the mechanics on the calculator to provide a meaningful result. What is the most significant issue facing your profession today? I believe the most important issue is your belief in/of a source of whom and what you are. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? A person interested in my services must believe I have something to provide to him that he wants, i.e., confidence in using mathematics when questions of measurement, speed, how the physical world behaves and what we can answer when the inquisitive mind asks why or why not?

Top 101 Industry Experts

Library Management

Esther M. Hockett Media Specialist Mount Juliet High School Library Mount Juliet, TN United States hockette@wcschools.com http://www.wcschools.com Since 1963, Esther M. Hockett has served the Wilson County School District in Tennessee as a teacher, librarian or media specialist. Currently holding the latter position with Mount Juliet High School, she works in the library, managing media and teaching. She is also entrusted with the maintenance of the encyclopedias, dictionaries and almanacs. Holding nearly a half a centuryâ&#x20AC;&#x2122;s worth of experience in the field of education, Mrs. Hockett has been inspired to succeed by her desire to see students thrive. Mrs. Hockett earned a masterâ&#x20AC;&#x2122;s degree (plus 45) in education from Tennessee State University, located in the heart of Nashville. She became certified in elementary education through the same institution, and is a certified teacher-librarian (K-12) and a certified librarian (K-12). These credentials provided a solid foundation for her career in education. Proficient in research as well as printing and nonprinting services, Mrs. Hockett has taught media courses to parents and students for college credit for 10 years. Throughout her time spent educating others, the field has undergone several changes, specifically with regard to technology. In order to keep up with every new twist and turn, Mrs. Hockett maintains memberships with the Wilson County Education Association, National Education Association, Tennessee Library Association and American Library Association. Mrs. Hockett is grateful to the many individuals in her life who have made her the person she is today. She attributes her success to the support she receives from her family, along with her work ethic, passion for her profession and love for children. She also serves as a missionary leader at her local church and supports United Way and local hospitals. She aspires to continue working as a media specialist in the future, and plans to continue reading her Bible and teaching others about the Lord.

Conversation with Esther M. Hockett Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Esther M. Hockett: School libraries and how to oversee the purchasing, set up the technology, work with teachers individually and in groups, and coordinate services for the students, teachers, administrators, staff, school clubs, county-wide organizations and the community at large. What characteristics help to separate you from your competitors? My experience and expertise gained while serving as a school librarian for many, many years, and being willing to fulfill many other school functions or duties during these years. I am so very thankful that I have been clothed with compassion, kindness, humility and patience. I have been consistent and fair; I am a disciplinarian who enforces order by example, self-control, and treats others as I would wish to be treated. I am so very thankful to have been able to serve as a teacher, librarian and guidance counselor for many years within the public school system, and as an adjunct faculty member on the college and university level. I am learning daily and desire to receive more formal training. I am striving each day of my life to study and show myself how to be a workman and have a finished product of quality workmanship. What motivates you? My love for people and the Lord as well the examples set before me in life through family and friends of influence. The students and staff that I work with on a daily basis, in addition to the county, state and other librarians give me the incentive and necessary stimulants and motivation to keep on keeping on. Who have been your mentors or people who have greatly influenced you? My mentors have been my loving family, especially my parents and grandparents, principals, teachers, co-workers, library coordinators, ministers, and church families. Professors from Tennessee State University who served as mentors were Dr. Solomon Shannon and Mrs. Tee Peacock. Other mentors have been my first teacher, Mrs. Elnora Bryant-McClure, several co-workers, the Rev. Gilbert W. Bryant, Mrs. Dorothy Hodges, Mrs. Bessie Gibbs, Mrs. Dirkson, Mrs. Cooper, Mr. and Mrs. Atha Westbrook, Mrs. Queen E. Jackson and Mrs. Myra Ruth Robertson, in addition to many others. 86

Top 101 Industry Experts

What short-term and long-term career goals are you currently pursuing? I want to continue to foster and cultivate a love for research and technology for my teachers, students and others as well. I want to continue to study the Bible and teach the elect and chosen ones. My long-term goal is to place my fatherâ&#x20AC;&#x2122;s sermons, which are now on tapes, in print or another form of media. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? One challenge I have faced is the lack of funds and time to work with the staff and students. However, when we get lemons, I have learned to make lemonade. For example, many years ago our system did not provide funds for Social Issues Resources Materials, a much-needed research source for our students and teachers that was only provided in print form at the time. We did not have computers for our school. I sent a letter to request these much-needed materials, and after a Christmas break, I returned to find boxes and boxes of printed research materials â&#x20AC;&#x201D; almost $2,000 worth. A current challenge today is to prepare every child to succeed in a very different world than the world we faced at their age. Whether we are facing the common core standards or some other challenging school improvement initiatives, research supports the fact that the school library program and teacher librarians contribute significantly to gains in student achievement. Collaborative strategies with our teachers and students are my daily practices to achieve these goals. What changes have you observed in your industry/field since you started? Technology is the big change. There has been a lot more emphasis on technology and the use of computers in doing research. How do you see these changes affecting the future of your industry? We are living in a technology age and it will probably require more skills to operate a large school library, especially at the high school level. I see technology as a positive change. I am also very cautious about some of it going overboard and seeing those not holding on to the past and forgetting where we have come from. What is the most significant issue facing your profession today? One of the most significant issues facing my profession is the increased cost of education and families who are without the resources to accommodate the increasing cost. Also, the continued influx of children from broken and dysfunctional homes that may require educators to be aware, sensitive and proactive. 87

Top 101 Industry Experts

Another significant issue facing education is people not wanting to enjoy reading books. People are texting and not communicating with one another, and are missing out on the many joys of reading and seeing the issues at hand and getting the in-depth fullness that comes with reading. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What up-to-date resources does your library offer for students? Are e-book readers popular in your library? How did you start your e-book collection? Do you have a list of devices that support Abode PDF and EPUB content? What is social networking? How is social networking helpful in your library? How do you survey teacher and student needs for print and non-print items before purchasing? What are gaming services in libraries? Has your technology department helped you to reap positive gains by proactively, creatively, and affordably integrating gaming into the services and programs already offered in your library? Are you a member of ALA? Do you offer virtual reference services in your library? Is the Internet used in your library? Do you offer or present each student and teacher with an academic fact sheet on the use of the Internet? Are students taught to produce works cited pages and bibliography pages in your library? Is your library a 21st century library? Has a digital media lab been created at your library? How helpful is your technology department to your library? Do you present your students and teachers with great websites? Why are students not allowed to use a personal or home e-mail address in your library? What is My Big Campus? How often do you meet with other librarians? Have you received grants or technology grants for your library? How and who evaluates the librarian? Where is the profession going in the next 10 years? How has technology changed your everyday job duties, and will the library or the profession be outdated within the next 20 years? Did you ever consider pursuing a different career path or another profession? No, I have always wanted to impart and help shape lives through being an educator and a Bible study teacher. I was inspired by my darling grandmother, Esther, and former teachers, Mrs. Dorothy Hodges, Mrs. Bessie Gibbs, Mrs. Elnora Bryant-McClure, Mr. Atha L. Westbrook and Mr. Robert Stokes also inspired me to become a teacher-librarian. My darling grandfather, Norman, advised me to be consistent. He said that what you allow students to do today, let them do the same tomorrow. Tough love has demonstrated my daily actions for the past 50 very happy years without having to write official pink-slips. A mind, a life and a soul are terrible things to waste. To have been able to sponsor a club called The Young Men and Women for Jesus for many years at Mt. Juliet High School â&#x20AC;&#x201D; joy truly comes when my students return or I see them in the community as pastors or true servants of God. 88

Top 101 Industry Experts

What do you find to be the most rewarding aspect of your profession? Being able to help students learn and grow to become productive individuals, and help new teachers one-on-one with student-discipline, lesson plans and research projects. The most rewarding aspect of my profession is working with people and seeing them grow. On a daily basis I have the opportunity to assist and observe students make appropriate life choices regarding their education and social behaviors. These choices usually reflect positive changes and development in character that will lead to successful adulthood. Also, witnessing a studentâ&#x20AC;&#x2122;s enthusiasm and respect for books, both printed and non-printed, and understanding information, past, present and future, adds to their value as individuals. When they are passionate and enthusiastic it is perpetuated in the lives of other peers and others to follow. I am very thankful to have had several excellent work experiences with the Wilson County School System from 1963 until now. I am especially thankful for the very excellent relationships I have and have always had with administrators, teachers, students, parents, supervisors, the business community, PTSO, and directors of schools. I am also thankful for my time serving as the president of our Tennessee Library Association. What is your favorite or least favorite work-related task to do and why? I am very thankful each day when the computers and other resources are up-to-date and working properly. I view each task as an opportunity to be involved, serve others and continue growth for myself as well. What advice can you offer fellow members or others aspiring to work in your industry? Love and enjoy what you do. Working as a school librarian is a wonderful experience and I highly recommend it as a career choice. People need to understand that we are vessels to be used to impact lives in the impressionable years. You need to have a love for people and enjoy helping people. Help keep reading and books alive. What lessons have you learned as a professional in your field? Never take anything for granted and always be flexible because you need to be ready and willing to help students and staff at all times. Children do matter, people do matter, and most have the ability to read and keep their minds fresh and alert. When our actions come from the heart, it reaches the heart. We must have patience with people, we must create an environment where people want to learn, and we need to keep a sense of humor.

Top 101 Industry Experts

Chemistry Instruction

Dr. Carolyn Frances Hunter Instructor (Retired) Arkansas School for Mathematics, Sciences and the Arts Hot Springs, AR United States hunterc@asmsa.org http://www.asmsa.org Being detail-oriented is just one trait of Dr. Carolyn Frances Hunter’s that has proved invaluable to her work in the field of science — perseverance is another. Starting her career as an instructor of mathematics at Arkadelphia High School, she has gone on to use her expertise in chemistry instruction in a variety of teaching positions at both the secondary and higher education levels. She has worked as an assistant professor of biology at the University of Missouri-St. Louis, an assistant professor of chemistry at the University of Arkansas at Pine Bluff, and an assistant professor of biochemistry at the University of Arkansas for Medical Sciences. Now a retiree, Dr. Hunter most recently served for 18 years as a teacher and researcher in the chemistry department of the Arkansas School for Mathematics, Sciences and the Arts, a state-operated residential school for academically talented high school juniors and seniors with an interest and ability in mathematics and sciences. During that time, she conducted research on enzymes that regulate cholesterol biosynthesis. She is a member of the American Sickle Cell Anemia Association, a nonprofit organization based in Cleveland, Ohio, that is dedicated to raising awareness of sickle-cell anemia. Dr. Hunter has participated in events organized by this association and authored a manuscript on sickle cell disease. Prior to embarking on her 23-year career in education, Dr. Hunter earned a Bachelor of Science in Chemistry, with a minor in mathematics, from Henderson State University, followed by a Ph.D. in Biochemistry from Oklahoma State University. She believes that knowledge opens doors and enables people to assume leadership roles in the world; she is a firm advocate of continuing education. Now retired from her groundbreaking career in education, she credits all that she has accomplished to God’s blessings, quoting Proverbs 4:7, “Wisdom is the principal thing; therefore get wisdom: and with all thy getting get understanding.”

Conversation with Dr. Carolyn Frances Hunter Worldwide Publishing: What characteristics help to separate you from your competitors? Carolyn Frances Hunter: My ability to look for details that others would overlook. I am very detail-oriented, which is required for research and development work.

Top 101 Industry Experts

Exercise Physiology

Sister Janice Iverson, O.S.B. 1) Wellness Staff, Mother of God Monastery 2) Volunteer Staff, The Watertown Police Department Watertown, SD United States sjiverson@hotmail.com http://www.watertownbenedictines.org As a young girl, Sister Janice Iverson bore witness to her grandmother’s endless faith and dedication to service, which inspired her to lead a life for God and others. A member of The Order of Saint Benedict for more than half a century, she recently celebrated her Golden Jubilee in 2011. As a member of the Mother of God Monastery (MGM), she has gained experience in several different areas over the past 52 years, including ministry in cardiac/ pulmonary rehabilitation (AACVPR), wellness and fitness, and education. Currently, Sister Iverson supervises the exercise program at Mother of God Monastery Benet Place Independent and Assisted Living facilities in addition to volunteering for the Watertown Police Department. Sister Iverson started her career in education after earning a Bachelor of Arts in Elementary Education in 1968 from Mount Marty College. She went on to earn a master’s degree in health, physical education, recreation and dance from South Dakota State University four years later, and a master’s degree in education and exercise physiology, with a concentration in cardiac rehabilitation and intervention, from Virginia Polytechnic Institute and State University in 1981. Sister Iverson has held various roles within the field of education, including teaching kindergarten through graduate school, cardiac/pulmonary clients, children with special needs, physical education and coaching, and athletic directing. Sister Iverson has also served in the field of health care. She previously worked as the coordinator of Brookings Hospital/South Dakota State University’s Cardiac Rehabilitation Program for six years, where she began the Cardiac Outpatient Program. While at SDSU, she was a consultant for cardiac rehabilitation programs in South Dakota and southwest Minnesota. She developed and implemented the Cardiac Rehabilitation Program at St. Joseph’s Hospital in Dickinson, North Dakota. At Mercy Medical Center, Sister Iverson worked as a clinical exercise physiologist in the Cardiac and Pulmonary Department as well as a coach and referee for a youth soccer team. She also played basketball and volleyball for the Mercy Medical Center. Sister Iverson is a co-author of the research “Effects of Coarse 92

Top 101 Industry Experts

Wheat Bran and Exercise on Plasma Lipids and Lipoproteins in Moderately Overweight Men,â&#x20AC;? published in The American Journal of Clinical Nutrition. She has given many presentations on the subject of fitness, cardiac/pulmonary rehabilitation and nutrition. Sister Iverson has held memberships in local, state, and national organizations in her various ministries. She continues to retain membership in AACVPR, the Wildlife Foundation, and Benedictine Sisters of Mother of God Monastery. She attributes her success to her family upbringing, and religious and ethical values.

Conversation with Sister Janice Iverson, O.S.B. Worldwide Publishing: On what topics do you consider yourself to be an expert? Sister Janice Iverson: Exercise physiology. What characteristics help to separate you from your competitors? My honesty and integrity â&#x20AC;&#x201D; I am direct and straightforward in my approach. I hold firm to my principles and ethical beliefs. I am not afraid of challenges, I take calculated risks and I am not afraid to try anything new. In fact, if someone is doubtful that something can be done, I will accept it as a challenge and create a way to do it. I can create things from what someone discards as nothing. What motivates you? My desire to serve God and people; I always have something to look forward to. What lessons have you learned as a professional in your field throughout the years? I learned more from my students than I did from my teachers. Now that I am working with the elderly, I tell them to look at how much they are teaching me. There are 100 ways to do things and I am open to all of them. There is no set way to find the right answer. What short-term and long-term career goals are you currently pursuing? My long-term goal is to live life worthy of death and within this goal are my short-term goals, which are always ongoing. The goals I set for myself are ongoing, [as I am] continually improving myself to become better. For me, it is not a matter of accomplishment or failure. It is a matter of being focused, persevering, and being attentive and available. Currently, I am pursuing a career involving volunteering to the elderly by providing exercise, supervision, and instruction for the sole purpose as a means for them to acquire and maintain a healthy lifestyle. What is the most significant issue facing your profession today? From my religious aspect, I would say it is to remain viable in todayâ&#x20AC;&#x2122;s society. As an exercise physiologist, I would say educating society to a healthy lifestyle. 94

Top 101 Industry Experts

What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Not being understood. There are times where I will suggest something, but someone will think that they have a better answer so they won’t accept what I have to say. It’s a lack of trust. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Pertaining to the religious life, one can ask, “Are older women allowed to join? Do you take married women? And, What about other cultures?” I would ask them, “How do you want to seek God — in a monastic community or in a community that is apostolic?” As an exercise physiologist, one can ask, “Where can I be marketable?” My answer is, “Are you are more inclined to have a business in fitness, or would you rather be of service to people through rehabilitation?” Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? In deciding to enter religious life, I really wanted to do physical manual labor and work on the Sister’s farm. I had also considered wanting to become a physical therapist. The options offered to me were nursing, teaching, or domestic work. At the time I entered religious life, the procedure was that I would be placed where the need was the greatest. It was teaching. I pursued my degree in elementary education. Knowing my athletic background, the need arose to educate someone in physical education and I was selected. My interest in exercise as preventative medicine led me to pursue a career in the area of cardiac/pulmonary rehabilitation, wellness and fitness. What do you find to be the most rewarding aspect of your profession? First and foremost, the quiet time afforded for reflection and common prayer and the Eucharist. I find it rewarding to be available and of service to others, realizing I can only be of service to those who are willing to help themselves. I also find it rewarding to “pull out” the best in people. Who have been your mentors or people who have greatly influenced you? My grandmother taught me to have faith and trust, and to be patient. My mother taught me self-discipline and perseverance: “For every beginning, there is an end.” My dad taught me to believe in myself as a person and respect others regardless of race, color or creed: “Always remember you are as good as anyone else, but you are not any better.” Sister Miriam Simon taught me early in religious life to do what is right and to “stand on principle.” I learned from her that there are times where one “suffers in silence.”

Top 101 Industry Experts

Have you contributed to any publications or to research in your field? Yes, as a co-author of “Effects of Coarse Wheat Bran and Exercise on Plasma Lipids and Lipoproteins in Moderately Overweight Men,” published in the American Journal of Clinical Nutrition. I also write the cardiac/pulmonary monthly newsletters and related articles for local newspapers. What changes have you observed in your industry/field since you started? There have been changes in religious clothing, choices of ministries, more people speaking out on peace and justice issues, the introduction of high technology in communication, decline of religious vocations, aging religious communities, and closings of parochial schools. As far as exercise physiologists, there is a need for Medicare reimbursement. How do you see these changes affecting the future of your industry? Pertaining to the religious life, with our country’s population becoming multi-culture, religious communities may need to rethink the policy on accepting prospective candidates. Communities will need to continually offer education in the area of becoming more culturally global as well as keeping up with the communication technology. We also need to provide appropriate care for the aging and or infirmed religious sisters. As an exercise physiologist, if relying on Medicare reimbursement, there is a need to lobby for better medical care. Find creative ways to “fund” programs. What is your favorite or least favorite work-related task to do and why? My favorite part is being able to give hope to those who in some way have had a stroke or heart attack that with exercise and time, they can be restored to having a useful and functional independent life. I also enjoy creating a wall scene from yarn based upon the participants’ conversations of their experiences of holidays, the four seasons, or the beauty of nature. Also, cleaning the toilets — in my opinion, without a clean toilet, no administration can do their job. My least favorite aspect is controlling administration personalities without concern for “patient-centered care.” What advice can you offer fellow members or others aspiring to work in your industry? Believe in yourself. Listen to the quiet and hear what it is saying. Discern, and with a listening heart, “go for it,” and “there will be a way to make it happen.”

Top 101 Industry Experts

Technical and Management Assistance

Wallace Johnson Teacher Director of Mentor-Protégé Program, Deputy Director for the Procurement Technical Assistance Program George Mason University Burke, VA United States wjohnso6@gmu.edu Prior to embarking on a journey into the field of education, Wallace Johnson served in the United States military for 23 years, gaining not just a sense of pride, but also leadership skills in acquisitions. He names the highlight of his career to be serving overseas in Germany, Vietnam and Korea. After he left the service, he became the director of the Mentor-Protégé Program and deputy director of the Procurement Technical Assistance Program at George Mason University. With nearly 50 years of experience under his belt, Mr. Johnson has become skilled in a variety of areas, including education, business management, logistics, strategic planning, government procurement and military weapon systems. As a veteran of the armed forces, he particularly enjoys collaborating with the U.S. Army, Navy and Air Force in his current position. He also coordinates with other government agencies and major prime contractors, such as Northrop Grumman, Raytheon and Lockheed Martin Corporation. Mr. Johnson has remained updated in the field throughout his career by maintaining affiliations with the Armed Forces Communications and Electronics Association, Association of the United States Army, Special Forces Association and National Defense Industry Association. He is also a member of the Disabled American Veterans and serves on the National Board of the Rocks. In 1961, Mr. Johnson graduated from The University of Oklahoma with a Bachelor of Education. Twelve years later, he earned an MBA from Alabama A&M University. He has been recognized for his efforts with inclusion on the Wall of Fame by the Reserve Officers Training Corps Alumni of The University of Oklahoma and the Oklahoma City Public Schools’ Wall of Fame. He attributes his success to his educational background and relationship development skills. Although retirement is not too far off, in the near future, Mr. Johnson intends to continue working with the university and become more actively involved in volunteer initiatives. 97

Conversation with Wallace Johnson Worldwide Publishing: What characteristics help to separate you from your competitors? Wallace Johnson: My experience, discipline and the fact that I served in the military for 23 years. What motivates you? Helping people.

Top 101 Industry Experts

Kumon Method

Sally Kader Owner, Director Kanata South Kumon Centre Ottawa, Ontario, Canada sally.kader@ikumon.com http://www.kumonkanatasouth.com A nine-year veteran of the education field, Sally Kader feels the most satisfaction when she sees the twinkle in her students’ eyes when they’ve finally come to understand something. Four years ago, she established the Kanata South Kumon Centre, an independent after-school math and reading education center, which she now serves as director. Ms. Kader and her chief assistant utilize the Kumon method, a 50-year-old learning system founded by Toru Kumon in Japan that features a vast curriculum of subject matter content and skill levels for students from preschool through high school. With the help of Ms. Kader and her staff, math and reading students diligently master the requirements of each study level before progressing to the next. Kumon emphasizes an independent, individualized approach to learning, and more than 30 percent of students at Kanata South Kumon Centre work above their grade level. Ms. Kader’s responsibilities include teaching math and English with an independent curriculum, evaluating student’s work, and using the information she gathers to plan future work. She also takes time to speak with parents and students if they have difficulties or questions. Prior to establishing the Kanata South Kumon Centre, Ms. Kader served for 12 years in the federal government and for two years as a researcher in the University of Ottawa’s Department of Epidemiology. She is a fully licensed Kumon educator, and has extensive experience teaching at the university and elementary school levels. She holds a master’s degree in economics and statistics from American University and a Bachelor of Science in Physics. All three of Ms. Kader’s children are dual-subject Kumon students, and she volunteers regularly at their school. She aspires to keep growing the Kanata South Kumon Centre in the future, making it well-known in the community.

Top 101 Industry Experts

International Development and Finance

Stephen F. Kenney Chief Administrative Officer Weill Cornell Medical College in Qatar kenneysf@aol.com http://www.stephenkenney.info Stephen F. Kenney is a global strategic thinker with more than 20 years of international experience, having lived and worked in several different countries, including Russia, Bulgaria, the Czech Republic, Lebanon and Hungary. He started his career in the field of accounting, beginning as a certified public accountant for a large accounting firm just out of college. He became interested in the internal auditing profession and joined the internal auditing group with the University of Maine System. Mr. Kenney has held several senior administrative and financial operations positions within the field of education, such as the director of finance/controller of the American University of Bulgaria, using his expertise in accounting and auditing. He served as the founding chief financial officer of this institution in 1991, which he names as his greatest career achievement. Mr. Kenney earned a BBA in Accounting and an MBA from The University of Maine, and has become an innovative global senior finance and administrative professional. Holding such vast expertise in finance, he recently became the chief administrative officer of the Weill Cornell Medical College in Qatar. He is entrusted with managing all administrative issues, finances, human resources, information technology and risk management for the medical college. Throughout his career, he has implemented American higher education models and governance structures in central and Eastern Europe, Central Asia, the Middle East, and Russia. Mr. Kenney is a CPA, Certified Internal Auditor, Certified Information Systems Auditor and Certified Fraud Examiner, and is a member of the American Institute of CPAs. He speaks Bulgarian and Russian, and is currently learning Arabic. He has also done public speaking at the Bangor Foreign Policy Forum. Mr. Kenney attributes his success to his hard work, being flexible and willing to travel, and being in the right place at the right time. As he advances in his field, he intends to experience personal growth, and work for a startup medical school in Qatar.

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Conversation with Stephen F. Kenney Worldwide Publishing: On what topics do you consider yourself to be an expert? Stephen F. Kenney: International development and finance within the education field. What characteristics help to separate you from others in your field? What separates me is the fact that I have a global perspective and I have 20 years of international work experience. I have lived and worked in seven different countries. What motivates you? Challenges and obstacles motivate me. Solving problems, bringing parties together and conflict resolution also motivates me. What lessons have you learned as a professional in your field? I have learned that regardless of country or culture, the challenges are the same. There are more similarities than there are differences. What motivates people, regardless of culture, is very similar. What short-term and long-term career goals are you currently pursuing? My short-term goal is to write a poetry book, which will focus on victims of 9/11, particularly the 343 firefighters who died. There will be one page dedicated to each of them. This is a five-year project. My long-term goal is to raise $343 million as a fund for these 9/11 firefightersâ&#x20AC;&#x2122; families. How do you plan to achieve these goals? I am planning to set up an endowment for these individuals. What do you find to be the most rewarding aspect of your profession? My ability to make a difference and impact people through education and service. What is your favorite or least favorite work-related task to do and why? My least favorite aspect is financial reconciliations. 101

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Balancing family and work priorities. Also, moving around so much has been a challenge. What is the most significant issue facing your profession today? Providing core health care to large volumes of people. Did you ever consider pursuing a different career path or another profession? Yes, in my early years I wanted to become a professional golfer. What advice can you offer fellow members or others aspiring to work in your industry? You need to be multidisciplined. Broaden yourself and have more than one discipline so you can have a different perspective on things. Who have been your mentors or people who have greatly influenced you? Former bosses and professors have influenced me. A professor who later became my boss, Charles Rauch Jr., influenced me. He is a retired Admiral of the U.S. Navy, who at the age of 50, went back to school and earned a Ph.D. in Operations Research. At the age of 55, he became an assistant professor at The University of Maine. He is currently 87 and I still keep in contact with him. What changes have you observed in your industry/field since you started? The technology has changed; education is now on your desktop.

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Top 101 Industry Experts

Educational Leadership and Development

Ann M. Krause-Hanson, Ph.D. Vice President of Academic Affairs Mid-State Technical College Plover, WI United States ann.krause-hanson@mstc.edu http://www.annkrausehanson.info An educator for nearly 40 years, Dr. Ann M. Krause-Hanson has one desire: to provide everyone with opportunities to learn. A lifelong learner herself, she believes that her constant desire to learn has been a key element in her success. She is currently the vice president of academic affairs for MidState Technical College located in Marshfield, Wis., where she is charged with overseeing all programs, faculty, institutional research and the library. She also provides marketing services for the school and presides over all workforce development strategies to meet the needs of admissions each year. Earning a Bachelor of Science in Mathematics, with a minor in psychology, from the University of Wisconsin-Whitewater in 1974, Dr. KrauseHanson began her career teaching mathematics at the K-12 level, a position she held for 16 years before transitioning into administrative roles. In 1990, she graduated from the University of Wisconsin-Whitewater with a Master of Education in Professional Development. Nearly two decades later, she earned a Ph.D. in Educational Leadership and Policy Analysis from the University of Wisconsin-Madison. She is a certified instructional supervisor, has a lifetime certification in mathematics, as well as a certification in vocational mathematics. The field of education is constantly changing and Dr. Krause-Hanson is always looking for new bits of knowledge. In order to stay current, she maintains affiliations with the Wisconsin Association for Career and Technical Education (WACTE), and the Association for Career and Technical Education. She is also the president of Wisconsin Women in Higher Education Leadership. Additionally, she serves as a mentor and facilitator for The Chair Academy, an international academy that conducts leadership training for chairpersons, deans and vice presidents in higher education. Dr. Krause-Hanson attributes much of her professional success to the mentorship and opportunities given by those around her. In 2012, she was given the Presidentâ&#x20AC;&#x2122;s Award by WACTE, and in 2008, she was given the Region III Award of Merit by ACTE. As the years progress, she intends to continue working in a leadership position. 103

Conversation with Ann M. Krause-Hanson, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Ann M. Krause-Hanson: Leadership, teaching mathematics, educational administration, curriculum development, and facilitating meetings, strategic planning, change, and processes. What characteristics help to separate you from other administrators? I am a lifelong learner. It’s my curiosity and constant reading that separates me from others. I am always collecting new and innovative knowledge, and implementing and applying it daily, whether in education or in life. My strengths-based approach to teaching and administration, and my engaging personality also separate me. What motivates you? People who step up, taking advantage of opportunities to grow and learn, and networking with others and sharing my experiences motivate me. What lessons have you learned as a professional in your field? I have learned to make informed decisions and own the decisions that I’ve made. I have also learned to continually stretch and look for something new every day — something new to learn or new people to meet. Also, I’ve learned that listening to others and using my communication skills, both verbal and nonverbal, is important. This is a critical skill for anyone to have in any field. What short-term and long-term career goals are you currently pursuing? My short-term goal is to become a president of a community college. That’s where my experience and passion is; I believe that I can connect with those students and faculty because of the way I was brought up. I focus more on applications than on research. My long-term goal is to do consulting work on leadership, particularly in the two-year, post-secondary systems. How do you plan to achieve these goals? I will network with others. 104

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Previously it was geographic limitations. Now, I get so connected with people that leaving my current position will be very difficult when that happens. I have to stay engaged and continually find new challenges in my current position and place of employment in order to stay focused. What is the most significant issue facing your profession today? Funding is an issue. The accountability expectations, cost in terms of cost per student, and financial aid accessibility are all issues. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? They can ask questions about anything regarding strengths-based leadership, strategic planning, change processes, curriculum development, leader versus manager, focus feedback, and coaching. Did you ever consider pursuing a different career path or another profession? Not in the last 38 years. I never really planned to go into administration â&#x20AC;&#x201D; I was going to stay in education and earn a Ph.D. in education instead of leadership. That was the change I made. What do you find to be the most rewarding aspect of your profession? When the light bulb goes on for students and for faculty. When I can get faculty to see the bigger picture and how everything they do affects the students and the college. What is your favorite or least favorite work-related task to do and why? My least favorite is dealing with nonperformers â&#x20AC;&#x201D; having those difficult conversations that you anticipate will go poorly, but go better than expected. My favorite part of my day is teaching and interacting with the students and faculty. Do you do any public speaking? I do presentations at national conferences on strengths-based leadership for The Chair Academy. I have also done presentations on applied and integrated mathematics for the National Council of Teachers of Mathematicsâ&#x20AC;&#x2122; annual conference. I also do many nationally based conferences where I speak on strengthsbased leadership.

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Who have been your mentors or people who have greatly influenced you? Former teachers, including Phil Makurat from the University of WisconsinWhitewater, who is the one who got me into education in the first place. Dr. Idahlynn Karre from The University of Colorado, Denver, is a facilitator extraordinaire and I appreciate what Iâ&#x20AC;&#x2122;ve learned from her. What changes have you observed in your industry/field since you started? Classroom strategies have changed from being lecture-based to a constructivist-based approach (hands-on application focus and integration focus). I think we are doing a better job at answering the question, â&#x20AC;&#x153;How will I use this?â&#x20AC;? The technology has also changed. How do you see these changes affecting the future of your industry? Education will be more accessible for all students.

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Archaeology

John R. Lee, Ph.D. Adjunct Professor, Professor Emeritus Anthropology Department St. John Fisher College Rochester, NY United States jlee@sjfc.edu Ever since high school, Dr. John R. Lee has been impressed with the teachers he has encountered, so he decided to become one of them. Teaching at both the high school and college levels, he is currently a professor emeritus and adjunct professor for the Anthropology Department of St. John Fisher College, located in Pittsford, N.Y. A history buff, he has had a knack for archaeology specifically due to where he grew up, which only developed further after visiting the Middle East in the early 1970s. He has been an active participant in excavating archaeological sites throughout his career and taught archaeology at a Hebrew university in Jerusalem. Dr. Lee also worked alongside a professor in Jerusalem who was involved in studying the Dead Sea Scrolls. Even though he is 84 years old, he doesn’t let age stop him and continues to travel regularly to the Middle East. Being in education for 45 years, Dr. Lee has seen the field change, and not always positively. His primary concern is ensuring that the students are learning what they need, and giving them the resources and confidence to be able to do so. A constant question on his mind is “Where is American education going?” With technology changing so rapidly, he acknowledges that there is so much more to know now than when he was in college. A recipient of a Master of Arts in Anthropology from the University of Michigan, he also earned a Ph.D. from the Institute of Archaeology of the Hebrew University of Jerusalem in 1975. He continues to stay updated through his affiliations with the New York State Archaeological Association and the Archaeological Institute of America. In recognition of his contributions to archaeology, he was given a Meritorious Service Award. Dr. Lee is also an ordained Catholic priest and has made several connections through this service, in addition to gaining many different experiences. He was named Member of the Year by the Princeton Global Network in 2010, and was presented with the International Writing Award at the Third World Conference that took place in Washington, D.C. He attributes his success to his dedication to the fields of archaeology and human affairs. 107

Conversation with John R. Lee, Ph.D. Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? John R. Lee: Middle Eastern archaeology. What motivates you? I am a lifelong teacher and I like to travel. I have an anthropological training background and a master’s degree in anthropology from the University of Michigan. I taught archaeology until I retired. Did you ever consider pursuing a different career path or another profession? From the time I was in high school, I was impressed by my Basilian Father teachers so I joined them! The people that I knew served in higher education and that’s where I wanted to be. I was interested in history early on, and after seeing my teachers in high school and professors in college, I was impressed to follow in their footsteps. Their motto, “Teach me goodness, discipline and knowledge,” appealed to me as my ideal for my life. How did you end up working in your current field? I first became involved in archaeology through my interest in the American Indians. I grew up in northeast America and there were archaeology sites scattered around the area. When I was teaching high school, I became involved in excavations and archaeological publications. I belonged to the New York State Archaeological Association. That’s how I first became interested and I then received a master’s degree. I was invited by a professor to go to Israel in the summer. That’s when I became involved in Middle Eastern archaeology. I stayed there to continue teaching and studying. This was in 1975. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Fundraising is always a problem — it costs money to dig. When you are taking students, you have to get enough money from them but also provide money for yourself. There are several costs.

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How do you see these changes affecting the future of your industry? Funding by national governments is becoming more of an issue. What do you find to be the most rewarding aspect of your profession? The education of youth — I enjoy speaking with young people and seeing their curiosities and the variety of personality characteristics that they possess. I am interested in the subject of human history and I wanted to communicate that to them. Who have been your mentors or people who have greatly influenced you? I was inspired by many of my teachers and I wanted to do what they were doing. There was also a professor with whom I first worked in Jerusalem and I saw that he was a real celebrity in that country and all around the world. He had worked with the Dead Sea Scrolls and I was greatly impressed by him and his publications. Do you do any public speaking? Yes, I belonged to a lot of organizations and spoke on both American and Middle Eastern archaeology, and I continue my interest in the American Indians, particularly the Iroquois peoples of the northeast. What advice can you offer fellow members or others aspiring to work in your industry? Begin by reading popular archaeological publications found in the local shops. Also, join any local archaeological organizations in your area and volunteer to assist in area archaeological projects, especially ones sponsored by local archaeological museums. You should also watch the History Channel on television. What short-term and long-term career goals are you currently pursuing? Although I am technically retired from teaching, I continue my interests and continue to attend national and local archaeological meetings and congresses. I will be attached to the field projects as long as my health survives. What is the most significant issue facing your profession today? Financial problems are always present in the field of archaeology. Publication of the results of excavations is expensive. In addition, archaeological claims about the site’s identities, dating and interpretation of materials are often controversial. What is your favorite or least favorite work-related task to do and why? Cataloging collections for survival of materials from excavations are not “fun” for me, although essential elements in preserving the past. I prefer to 109

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work on descriptions and interpretations of the cultures of the creators of the materials. What changes have you observed in your industry/field since you started? Local governments are becoming more aware of the importance of the archaeological sites under their control and are more aware of the work of outside groups. What characteristics help to separate you from your competitors? Some of my academic interests are too esoteric for some archaeologists. However, this is not unusual.

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Elementary Social Studies and Mathematics Instruction

Carolyn Duke Long Teacher (Retired) Coffee County Board of Education slongs@blomand.net After teaching youths for four decades, the one thing Carolyn Duke Long learned to be unquestionably true is that children are the future. “They are not just in the classroom so that I can make a living,” she says, “They are there for a reason.” With that in mind, Ms. Long dedicated herself to helping each and every student who entered her classroom, ensuring that they learned the basics they would need in order to continue through school until graduation day. Although she is now retired from teaching for the Coffee County Board of Education, she still tutors students in mathematics two days a week. Throughout her 40-year career in education, Ms. Long primarily taught social studies, specializing in American history, and mathematics to fifth-grade students. She wanted to contribute to society by shaping the minds of America’s youngsters — a responsibility she took very seriously. However, she didn’t start out on the path to be an educator. She earned a bachelor’s degree in business with a minor in education. When she graduated college, there was such a shortage of elementary school teachers that she was persuaded into her first job. “I loved it and I was hooked after that first year,” she says. The rest is history. Ms. Long maintains affiliations with the Tennessee Education Association and the National Education Association. Formerly named County Teacher of the Year, she has been nominated five times for inclusion into Who’s Who Among American Teachers. Now, Ms. Long enjoys working with the local county fair association, traveling and spending time with friends, and she hopes to continue to participate in local community activities in the future.

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Conversation with Carolyn Duke Long Worldwide Publishing: On what topics do you consider yourself to be an expert? Carolyn Duke Long: Mathematics and social studies — American history in particular. What motivates you? Seeing the kids understand the material. When they learn something and you can see it in their eyes that they’ve got it. Who have been your mentors or people who have greatly influenced you? My former principal has been the biggest mentor because he was my friend and then became a principal. He always gave me sound advice and if I ever needed something I was not afraid to ask him. What lessons have you learned as a professional in your field throughout your career? The kids are our future and if you don’t train them well, then our future is in jeopardy. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Getting kids to see the importance of receiving an education. What is the most significant issue facing your profession today? There is too much paperwork. I realize that you need to document things, but when you are spending time that you could be teaching trying to document, I think that’s an issue. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I didn’t start out to be a teacher. I was a business major, with a minor in education. When I graduated, there was a shortage of elementary teachers. I needed to be persuaded to take this job, and I did, and I stuck with it. The kids hooked me in. I went back and got elementary certification so that I could keep my job. 112

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What advice can you offer fellow members or others aspiring to work in your industry? Love it or get out of it. Don’t mess with a child’s education — if you can’t be dedicated to it then you should get out and let someone else do it. What changes have you observed in your industry/field since you started? The emphasis on testing. When I first started teaching, I was told that if something wasn’t on the test, then I wasn’t supposed to teach it.

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Education Administration

Lori Maxfield, Ph.D. Associate Dean of Education St. Catherine University Saint Paul, MN United States lrmaxfield@stkate.edu http://www.stkate.edu Confidence. Competence. Comfort. These are the three Cs that Dr. Lori Maxfield has been promoting for the past 27 years to both students and aspiring educators. She believes that these traits help individuals to become successful teachers and learners. Her primary focus, like every teacher, is to help her students realize and reach their own potential. She has spent time both as an educator and administrator, and is completing her role as Associate Dean of Education at St. Catherine University. She will continue part time as an associate professor in the National Center for STEM Elementary Education, as well as serving as a scholar-in-residence at Carlow University in Pittsburgh. Growing up, Dr. Maxfield held great interest in several topics, including architecture, meteorology and the environmental sciences. She was originally going to pursue a degree in the sciences, but ultimately chose a career in education, which enables her to bring all of her interests to the classroom. In 1983, she earned a Bachelor of Science in Elementary Education from the University of Nebraska-Lincoln, followed by a Master of Education in Curriculum and Instruction from the same university in 1991. As is the case with many industries, politics permeates the field of education according to Dr. Maxfield. “Even though politics is a part of everything, it doesn’t drive the system,” she says. Her advice to both veterans and newcomers is that “you need to know how to separate out the noise.” The students are the most important focus, and although it may be difficult at times, one should always look ahead to the end results, which includes graduation and entry into a career field. The recipient of a Ph.D. in Educational Psychology from the University of Connecticut, earned in 2000, Dr. Maxfield is a member of several professional organizations, including the National Association of Gifted Children, the Association of American Colleges and Universities, the National Council for the Social Studies, ASCD and Who’s Who Among American Teachers. She also supports the Southern Poverty Law Center and the Children’s Defense Fund. An avid reader of The Wall Street Journal and various education journals, when she finds a moment to herself, she enjoys gardening and training her two dogs. 114

Conversation with Lori Maxfield, Ph.D. Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Lori Maxfield: Gifted and talented education, assessments and STEM education (science, technology, engineering and mathematics.) I also consider myself to be an expert on teacher preparation — preparing them for the classroom and the three Cs: confidence, competence and comfort. What characteristics help to separate you from your competitors? My passion for teaching and learning; I keep my fervor for lifelong learning. What motivates you? The students, both the adult students and the classroom students, and learners who have curiosity and enthusiasm motivate me. I want to do a good job and be the embodiment of the three Cs. What lessons have you learned as a professional in your field? I have learned that no matter what people outside of education do to [affect the field], in the end, it’s about the students and not doing harm to them. You have to keep the parts that make sense and improve the rest. What short-term and long-term career goals are you currently pursuing? I am [working primarily] in administration right now while doing some teaching. I want to get back into the classroom at any level with the learners, and I become involved with the scholarships for high-performance learning. I want to concentrate on what can be done for any learner to help them raise their potential. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? If I had to pinpoint an obstacle it would be the increased requirement to manage multiple tasks in a restricted amount of time. I oftentimes feel like I am a “jack-of-all-trades and a master of none.” What advice can you offer fellow members or others aspiring to work in your industry? Find in yourself what excites you about teaching and learning. 115

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What is the most significant issue facing your profession today? The most significant issues I see in education include: 1) teacher quality and the role and responsibility teacher preparation institutions must play to better support teacher education candidates as they enter [and embark on their first years of] education and 2) recruiting and preparing teachers of color with the goal of addressing the changing demographics in our classrooms. Did you ever consider pursuing a different career path or another profession? I first [pursued] a bachelor’s degree in environmental sciences, and I wanted to be a healthy Rachel Carson. The natural environment was of great interest to me in addition to architecture and meteorology. I even had my own weather station. But now I can bring all of these areas into the classroom. What do you find to be the most rewarding aspect of your profession? When students come back and want to talk about their teaching experiences and share their excitement with me — I love to share their joy in teaching. Who have been your mentors or people who have greatly influenced you? My middle school counselor, MaryAnn Spahni, [as well as] Sally Reis, Joseph Renzulli, Karen Westberg from the University of Chicago, and my parents who always encouraged me — I was the first college graduate on either side of the family. They instilled passion in all their children. Also, my husband has been a mentor to me. What changes have you observed in your industry/field since you started? I am concerned about the accountability movement and its emphasis on pay for performance. I am especially concerned about the movement as many equate the pay for performance as an exclusive tie to student performance as measured on a standardized or high-stakes test that only provides a snapshot of student performance. I sincerely hope that we are able to create a value-added model that will address the complexities found in today’s classrooms and will also provide a valid/reliable measure that also accounts for changes over time. How do you see these changes affecting the future of your industry? I do see the potential for developing a “fair” model of accountability that does provide optimal educational environments for learners and teachers. I believe that the accountability movement provides all stakeholders with opportunities to collaborate in the development of a more effective American educational system.

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What is your favorite or least favorite work-related task to do and why? My least favorite aspect is administration and dealing with conflict, and my favorite part is working with people.

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Higher Education Administration

Barbara A. Orr, Ph.D. Vice President of Curriculum and Instruction, Library and Learning Resource Centers Heald College Castro Valley, CA United States barbara.orr2@sbcglobal.net http://www.barbaraorr.me http://www.heald.edu For many students, choosing an institution of higher learning is one with life changing implications for hope of a better life. A quality education relies heavily on the educatorâ&#x20AC;&#x2122;s teaching strategies and how much they care to help those students eager to learn. As Vice President of Curriculum and Instruction for Heald College, Dr. Barbara A. Orr believes that every faculty member must strive to provide the highest quality educational experience to every student, thus solidifying their foundation for a successful career. Dr. Orr initially planned on becoming a professional sculptor, earning a Bachelor of Fine Arts in Sculpture from the University of Texas at Austin. However, working in a home studio necessitates considerable safety measures with industrial materials. Dr. Orr began her career in investment banking, marketing municipal bond funds for 13 years and soon learned there were more prison bonds than school bonds, and chose to use her skills to help others in a higher education career. She went on to earn a Master of Arts in Adult Education and Organization Development, and a Ph.D. in Community College Leadership, with a minor in museum education, from The University of Texas at Austin. Dr. Orr began her higher education administrative career at the Texas Higher Education Coordinating Board as the state program director for College Tech Prep. She progressed to serve as a chair, professor, course author and mentor at Jones International University. She taught online graduate programs in K-12 leadership, adult education and faculty development. Dr. Orr then served Colorado Technical University as the Dean of Education and senior director of the Center for Teaching Excellence. Currently at Heald College, she implements strategic planning to drive college-wide teaching and learning initiatives for the design, development, and implementation of curricula, faculty professional development, the library and Learning Resource Centers. In 2008, she was named Deanâ&#x20AC;&#x2122;s Choice Faculty Member of the Year. She attributes her success to her motivation, determination and 118

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desire to serve others, in addition to supportive mentors throughout her career. Dr. Orr continues to do public speaking both internally and externally for educational communities and associations. Her future plans include continued membership in literacy and the arts efforts as an advisory board member and writing a book on creativity for self- efficacy.

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Conversation with Barbara A. Orr, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Barbara A. Orr: My deep knowledge, experience and curiosity are focused on how students learn, a commitment to the assessment of student learning outcomes, and a drive to inspire faculty to teach so students learn and that every student has the opportunity to obtain a quality higher education. What advice can you offer fellow members or others aspiring to work in your industry? One must believe that every student can learn by providing them clear expectations for success. Our role as educators and administrators is to collaborate with all members of the learning community, employers and stakeholders. Did you ever consider pursuing a different career path or another profession? Prior to my career in education, I was the branch manager and marketed municipal bond funds. It was a management and sales position to support the building of our schools, bridges and dams which determine the quality of life for every citizen in the United States. Another path I considered was being a sculptor from the passion ignited during the earning of my fine arts degree. I chose to keep the arts as my passion and creative outlet. Lastly, I was very interested in becoming an arts therapist in my own nonprofit organization called HeARTworks Express, and contact artists to go to institutional sites to help heal people through the arts. What short-term and long-term career goals are you currently pursuing? My overarching career goal is to encourage creative potential and inspire transformational change for students, faculty and staff within organizations and develop a diverse society through providing equal opportunity, social justice and equity. A few of my short-term goals are curriculum alignment of student learning outcomes based on competencies across modalities of delivery of online and ground curriculum. I plan to launch the Teaching and Learning Institute for dialogue around teaching, learning, service and scholarship and build â&#x20AC;&#x153;flipped classroomsâ&#x20AC;? of online learning objects to create engaging learning experiences for student retention and achievement. 120

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Who have been your mentors or people who have greatly influenced you? Dr. Tracy Edwards, former president of Lethbridge College in Canada; Dr. Terry Rawls, president of Patten University; Carla Sides, former director at Nuveen Investments in Austin, Texas; and my mother, Patricia Loeffler, for her love and unwavering support in my dreams. What characteristics help to separate you from your competitors? Throughout my career, I have demonstrated success in increasingly responsible administrative positions in academic settings through my knowledge and skills to develop high quality and rigorous academic programs focused on students’ personal and professional success through collaborative teams of academic leaders, faculty and professional staff who were committed to students and their learning. I have extensive experience and success in collaborating across the institution to research new programs, and prepare and submit new program applications to accreditors. A meaningful and joining thread throughout my career has been to create and administer faculty development programs and help those institutions implement a progressive and accurate system to ensure that the best faculty members are teaching students. My commitment to excellence is focused on engagement between students, faculty and staff members with the institution and each other for student success. What lessons have you learned as a professional in your field throughout the years? Facilitating a shared vision developed into strategies and objectives takes buy-in from all constituents and must be approached from a position of respect for differing perspectives on the strategies at hand. This work takes time and must be completed in small incremental steps to achieve lasting change. Each new initiative must examine the existing systems to strengthen those components that work and to identify the gaps necessary to reach a shared vision. My leadership theory and practice rest upon the following principles: • Cultivate leadership so that others develop and emerge as leaders themselves. • Recognize that there are many centers within a complex learning organization, and these centers need people who trust each other. Enthusiasm and initiative are critical to the health of a learning organization. • Lead democratically while teaching the importance of harmony and interdependence. • Be compassionate, adaptable and tolerant of diverse opinions. • Provide dynamic leadership vital for academic excellence.

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What are some questions that an individual interested in your services can ask to ensure a more productive relationship? How do you assess student learning outcomes and ensure you close the loop for continuous improvement? What processes are in place to align institutional-wide input into strategic planning and budgeting? Where is the nexus of student intrinsic motivation for their learning and teaching with care and expertise to create stimulating learning experiences? What do you find to be the most rewarding aspect of your profession? My life’s work is to serve with my gifts and talents to make a meaningful difference in people’s lives. I possess an innate understanding of creative synthesis, am a persuasive motivator and have an open collaborative approach leading work in groups. It is an honor to contribute to building partnerships that identify and develop education programs to provide high-quality learning experiences that spark creativity and efficacy for all students and develop professionals who are ready for employment, community service and engagement. My passion is to build bridges between education organizations, community partnerships and industries to maximize the organizations’ ability to serve students and graduates so they may prosper and thrive in their communities. I hold the value of creativity inherent in learning and work to fully develop potential in students, faculty, staff and stakeholders. How do you see these changes affecting the future of your industry? With the advent of MOOC’s, badges, hybrid classrooms with online learning activities, competency-based learning and international access, these changes will all have a significant impact on the future of education. Higher education is currently in a critical and high-impact mandate from the public and the USDE to provide value for the cost of a higher education. As stewards of the next seven generations, we must take seriously the questions about what it means to be an educated citizen and contribute to making the world a healthy and safe place that supports equity. Our roles are to support innovation and imagination in the educational systems we have the honor to serve. How do you plan to achieve these goals? I possess a dedication to the art of teaching and learning as an education innovator who has long-term vision, excellent interpersonal skills to build and sustain relationships with diverse groups of people both internally and externally and as an effective communicator focused on high performance through the principles of focused objectives, transparency and accountability. Both my short-term initiatives and long-term goals are met through the cultivation of a culture of shared respect, integrity and community.

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What motivates you? My dedication to adult learning and transformational change is the foundation of my career and personal success. My career has been committed to nontraditional student success and to the institutions of learning that help build lives of dignity and meaning. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? To do my part in the larger whole of building a world of openness and respect for people with different life experiences, values, beliefs, challenges, cultural backgrounds and traditions different from our own while forging bonds of common understanding and to provide accessibility of education and resources. What is the most significant issue facing your profession today? We must change the industrialized model of education that systematically removes innovation and the imagination to address the worldâ&#x20AC;&#x2122;s challenges today. Access to education regardless of location is limited with escalating costs with an exclusionary bias for transfer of college credit across the nation. Finally, we must remove the credit hour stipulation to determine the quality of learning to be replaced by a competency-based educational model.

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Culture Development and Education

Susan Leigh Osborne Co-Founder, Principal Kua O Ka La Public Charter School Pahoa, HI United States pualaa@ilhawaii.net Twenty years ago, Susan Leigh Osborne brought her expertise in education to the island of Hawaii. She noticed that there was a need for better quality education for native Hawaiian children. Truly dedicated to the field, she co-founded Kua O Ka La Public Charter School and currently serves as the principal. This school provides a place for students to receive a rigorous education, combining a traditional curriculum with hands-on study of Hawaiian cultural practices. The school motto is “Ke Ala Pono” or The Right Path, and Ms. Osborne is devoted to offering her students a school that is founded on such values. She, along with other members of the faculty, believes that each student has unique potential, and that it is the responsibility of the teacher to help students learn to work together within the local community to create a future that is pono — right. Located on a 600-acre Hawaiian coastal village site, Kua O Ka La Public Charter School offers education for elementary, junior high and high school students. It is the second school in the United States to run exclusively on solar power, and the first in Hawaii. Its mission is to provide students of the Puna and Hilo communities with a quality education that addresses their individual learning styles in order to enable them to become contributing members of society. It provides an integrated agriculture and science program for its middle and high schools; the middle school focuses on organic agriculture and cuisine, using 100 percent locally grown ingredients. Classes involved with this program have won several cooking awards for their work and produced a cookbook in English and Hawaiian. Ms. Osborne studied at the Harvard Graduate School of Education, and uses her expertise in budget and program management, as well as proposal writing, in her position as principal. She holds certification from the Hawai’i Alliance for Community-Based Economic Development and the Principals Academy. She is a member of the Na Lei Naauao — Native Hawaiian Charter School Alliance, and the Hawaii Island Chapter of the United Nations Educational, Scientific and Cultural Organization. She also serves as the vice president of the Hawaii Public Charter Schools Network. 124

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Ms. Osborne attributes her success to her passion for her profession, perseverance and hard work, and she would like to be remembered by her peers as a fair, loving and supportive person who worked hard to make the world a better place.

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Conversation with Susan Leigh Osborne Worldwide Publishing: On what topics do you consider yourself to be an expert? Susan Leigh Osborne: Educational administration. What characteristics help to separate you from your competitors? We are the second school in the United States to run on solar power, and the first in Hawaii. What motivates you? My students. What short-term and long-term career goals are you currently pursuing? I want to promote the school that I work for and spread the word about this type of education. How do you plan to achieve these goals? I want to spread the word through a video we have on the school that is on YouTube. You can visit the link: http://www.youtube.com/ watch?v=aiwsGkAUKoE. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I have experienced loss in my life, and after meeting my life partner in Hawaii, I decided to dedicate my life to serving the host community that took me in. I have now come full circle and am able to look back and see that if I can help any child make correct and good choices in life, and provide a school that is grounded and being founded in values, [then I have done my job.] What do you find to be the most rewarding aspect of your profession? Seeing the joyful faces of my students and being a part of possibly shaping these children’s lives — to have them see that anything is possible and they have the ability to do anything. It’s wonderful. Did you ever consider pursuing a different career path or another profession? Not in the last 20 years. 126

Top 101 Industry Experts

Education Development

Lucia F. Vega Chief Executive Director Learning Ladder, Inc. lvega@learningladderinc.com http://www.learningladderinc.org At the age of 9, Lucia F. Vega began her career as a teacher. Brought up in a privileged household in Nicaragua, she often wondered why she went off to school in the morning when other children in her city stayed home. She didn’t realize that the other children didn’t have the opportunity to go to school, and it was then that she asked her father for a chalkboard and spent money she had saved in order to create notebooks so that she could provide them with an education. She started her own school out of her garage, teaching 12 youngsters from her neighborhood. Her enthusiasm for and devotion to the field of education has yet to cease as she now holds the position of chief executive director of a tutoring company, Learning Ladder, Inc. A turnaround specialist, leadership coach, professional facilitator and trainer, Ms. Vega oversees operations, implementing research-based, data-driven comprehensive school reform, district and school organizational change, curriculum and instruction, standards and assessment, and strategic planning. “My goal is to make a difference for children,” she says. During her 30-year career, not once has she awakened in the morning and dreaded going to work. She is a very driven person and believes that she was born to have the responsibility to do something for others. Driven by her mission, she has worn many hats, but they have all been in the field of education. In addition to leading the nonprofit organization she founded, she has also served as a teacher, county coordinator, principal and chair at the university level. Ms. Vega holds credentials in teaching K-12 and a Master of Arts in Education, Administration and Leadership from the United States International University. Ms. Vega is a member of the Association of Latino Administrators and Superintendents and the American Association of School Administrators. The 2004 Washington, D.C. Principal of the Year, she was mentioned in The Washington Post article, “Can D.C. Schools Be Fixed?” written by Dan Keating and V. Dion Haynes in 2007. Additionally, The Washington Post developed and posted a voiceover PowerPoint that memorializes Ms. Vega in action. Looking toward the future, Ms. Vega intends to write books, engage in public speaking and teach adults to believe in themselves. 127

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She also wants to network with women who are chief executive officers in order to share stories. In addition, she wants to publish a book, mentor other women, be inspirational and help others.

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Conversation with Lucia F. Vega Worldwide Publishing: On what topics do you consider yourself to be an expert? Lucia F. Vega: I am a turnaround specialist. I can take school systems and transform them from being poor academically to exceeding standards. I am also an expert in instruction and I have held positions at the university level. That has given me the ability and the background to found a national nonprofit because the organization is only successful when we take the children who are assigned to us and build them up educationally. What characteristics help to separate you from your competitors? My passion, courage and focus to help children. It’s not about the money for me. What motivates you? I had an experience that really changed me when I was 9 years old. I led a very sheltered and privileged life and we had several maids. I did not know that their children did not go to school because in my native country, public education was not the norm. I saved my money to make notebooks for the children in order to teach them to read and write. What lessons have you learned as a professional in your field? If you don’t love what you do and you don’t have the courage to continue, you can easily be discontent and give up. I am about to turn 59 years old and not once did I get up and think, “I have to go to work.” I’ve always loved what I do. What short-term and long-term career goals are you currently pursuing? My short-term goal is to do a great job working in California, Nebraska, West Virginia, Pennsylvania, and Maine. My long-term goal is to build our national educational system and eventually create charter schools. Do you do any public speaking? I have done trainings for educators in reading and mathematics instruction and made presentations at several educational conferences. My desire is to be a motivational speaker. I want to light the fire in others to do what I do. 129

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How do you plan to achieve these goals? By working with others and building Learning Ladderâ&#x20AC;&#x2122;s reputation in each state, raising awareness with parents. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Everything comes at a price. The most difficult thing for me has been the price that my own children had to pay with my inability to provide enough time for them. Nevertheless, my focus on helping others has made a great impact on my children. My son works for a top 10 Fortune corporation and volunteers at a local middle school as a wrestling coach. He holds the largest number of county champions that go on to be state champions â&#x20AC;&#x201D; some have even received Fulbright scholarships to Ivy League universities. My daughter is following in my footsteps. She is preparing to be a teacher and also volunteers as a coach for the city youngsters. How do you see these changes affecting the future of your industry? All educators will need to re-invent themselves and embrace technology as the primary platform for students to learn. Change is difficult for most and re-inventing oneself is very challenging. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Can you cite specific examples of situations in how you have turned around schools? What do you think is the key to inspire others to want to be a part of a transformation? How do you gain teacher support in wanting to re-invent themselves? How long does the process take? What tools would you need to do what you do? What is the most significant issue facing your profession today? We are quickly falling behind the rest of the world in terms of education. We need to make education our priority and everyone should have access to it. What is your least favorite work-related task to do and why? Making tough decisions on how the money is going to be spent. What do you find to be the most rewarding aspect of your profession? To see students, teachers and communities experience achievement and success. What advice can you offer fellow members or others aspiring to work in your industry? Be sure that you have an unwavering passion and determination to make a difference. 130

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What changes have you observed in your industry/field since you started? Technology has continuously changed and everything is being digitized. The students will be using less paper and using more digital devices, which is creating the need to change the instructional approaches, which in turn increases how much more children have to know. Who have been your mentors or people who have greatly influenced you? My mother and my father, and all my teachers. When I say teachers, most people think of school or college and, yes, they have inspired me and influenced me, but almost everyone I come in contact with has taught me something, including the children. If someone asked me who my educational hero was, I would say Paulo Freire. He was named educator of the century and is the author of “Pedagogy of the Oppressed” and “Mother Teresa of Calcutta.”

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Energy Services

Donald A. Benson Chief Executive Officer Donald A. Benson and Associates Houston, TX United States dabenson@donaldabensonandassociates.com Donald A. Benson began working in the protective coatings industry fresh out of high school and within a few years acquired the deep desire to become involved in international business. Pursuing his aspirations, he began learning about various anti-corrosion and mechanical protective coating systems, and the specialized application equipment required for use on pipelines. Mr. Benson then began working in the oil and gas fields of Saudi Arabia, India, and numerous countries in the Middle East, Asia and South America. Over the past three decades, Mr. Benson has personally worked on more than 50 pipeline projects and has been responsible for the supply chain and management of more than 300 pipeline field joint coating projects. He has gained the knowledge and experience he needs to identify and solve many vital operational and personnel issues, and has acquired an intuitive team-building mindset that has been very much his key asset. As the chief executive officer of Donald A. Benson and Associates, Mr. Benson works with the management of energy service companies, general contractors, subcontractors and vendors, assisting them with the challenges of supply chain management, subcontracting or a variety of equipment and personnel needs for his clients. As someone who consults in the areas of personnel, subcontracting services and coatings in the energy sector, Mr. Benson has often encountered problems that could have been prevented or mitigated by the experience of detailed and proper planning, training, or execution. Oftentimes, a client’s budget is under pressure to be more competitive, and to reduce costs or production time. This can often result in higher costs in the end if all issues and options aren’t taken into consideration. With his experience and dedication to service, Mr. Benson helps his clients find solutions suited to fulfill their needs, and after 25 years in the industry, he’s become quite adept at completing this task. He acknowledges the importance of remaining current within the industry, and offers newcomers the advice to be patient, explore and look at all details and options with an open mind, and learn continuously. “Experience tells you what to prioritize, weed out and what path not to go down,” he says. 132

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He is also a member of NACE International, the worldâ&#x20AC;&#x2122;s largest organization dedicated to the study of corrosion. Throughout his career, Mr. Benson has attributed his success to great mentors, his passion for working with people from diverse cultures, his work experience, team members, faith and family. Looking ahead, he hopes to advise and mentor others with whom he has had the pleasure to work, those who have supported his career and may one day have their own companies. He also wishes to spend time with his daughters, who are now young adults.

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Conversation with Donald A. Benson Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Donald A. Benson: I am a strategic business manager who is seasoned and highly talented in supply chain management of people and services. What motivates you? As a results-oriented individual, I am motivated by finding solutions to operational and personnel challenges. I find success in overcoming the dayto-day obstacles and reaching the objective. What short-term and long-term career goals are you currently pursuing? My short-term goal is to return and work in some of the countries where I began my career. I have many long-term goals, but Iâ&#x20AC;&#x2122;d like to travel and share with my daughters some of the places I have been and meet some of the people whom I have had the pleasure to meet and work with. What do you find to be the most rewarding aspect of your profession? We all have business challenges, and what is most rewarding and gratifying is when I can witness the positive results and impact people or projects by the decisions made by the people who executed the solutions. Who have been your mentors or people who have greatly influenced you? I have had many great mentors, from management teams I have worked with, founders of companies I have worked for, and people I have had the pleasure to work alongside of. However, I believe that one of my most influential mentors was my father. What lessons have you learned as a professional in your field? There have indeed been many lessons. We never know who we will learn from; therefore it is vital to keep an open mind when working with others. Do not rush to judgment of people or situations. Many times solutions to challenges will come from the combined efforts of people when you least expect it.

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Top 101 Industry Experts

Renewable Energy and Clean Technology

Leni S. Berliner Founder, Chief Executive Officer Energy Farms International LLC Washington, DC United States leni55energy@gmail.com http://www.energyfarmsinternational.net Leni S. Berliner began disseminating her knowledge about sustainable energy options long before going “green” became “cool.” She has a background in international economic and financial development, and since the mid-1990s she has gradually shifted her focus into the natural resource-based industries of mining and renewable energy, green building and clean technology. She established Energy Farms International LLC (EFI), a developer and corporate consultancy for the global renewable energy industry, in 2006, and serves as its President. In addition to being intellectually curious and well-informed, Ms. Berliner is creative, resourceful, direct and effective. She is a doer and a thinker with a track record of creating value while delivering quality shortterm results. Fluent in English and Spanish, she has advised renewable energy developers and others in Argentina, Benin, Chile, India, and Romania, as well as North America. An energetic and focused professional with a great sense of humor, Ms. Berliner is known for being direct yet diplomatic. As president of EFI, she provides advisory services, and seeks to bring her leadership skills to an enterprise governing board. At the end of 2012, EFI was retained to raise $10 million for a North American gas and power marketing company. Highlights of EFI’s previous advisory services include raising $8 million in capital commitments for a landowner seeking to develop a very large biodiesel project in West Africa. In Chile, EFI not only advised a construction company on the use of solar water heating and the generation of energy from solid waste at a mining camp, but also advised a property developer on incorporating LEED standards into a new apartment building. Ms. Berliner holds a Master of Public and International Affairs, with a concentration in Economic and Social Development, from the University of Pittsburgh, where she was named a Public Service Fellow. She is a founding member of the American Council On Renewable Energy, and is a former member of 100 Women in Hedge Funds, the Clean Technology and Sustainable Industries Organization, and the Women’s Council on Energy and the Environment. She recently served as a business mentor for The 135

Top 101 Industry Experts

Cleantech Open, a nonprofit organization that runs the world’s largest business competition for entrepreneurs in clean technology. Looking ahead, she intends to take on additional projects and advance into a position such as Director, Chief Executive Officer or Vice President of Sustainability in a growing organization where she can add value on the “buy-side” in real estate and other natural resources or land-based industries.

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Conversation with Leni S. Berliner Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Leni S. Berliner: Sustainable economic development and renewable energy, the development of clean technology/environmental businesses, green building, strategic planning, corporate development and finance, and governance. What characteristics help to separate you from your competitors? I am intellectually curious and a design thinker. I am interested in addressing a problem, not in proving that Iâ&#x20AC;&#x2122;m great. I do a lot of dot connecting. I am highly skilled at investigating complex and ill-defined problems, acquiring and analyzing information and knowledge, and positing solutions. I am also good at building focused teams and leading them to success. What motivates you? I am a creative troubleshooter who always wants to solve a problem. I see a problem, I want to solve it; generally in a way that others have not considered, and in a way that reduces conflict. What lessons have you learned as a professional in your field? I have learned how to distinguish how things really work as opposed to how they supposedly work. What short-term and long-term career goals are you currently pursuing? My short-term goal is to help a growing organization achieve its objective and more. I also want to do more mentoring. My long-term goal is to be able to point to some distinct achievements in the field of renewable energy or green building. My retirement plan is to buy land, build a house, and have a small orchard and painting studio. How do you plan to achieve these goals? I am taking all of my areas of expertise and applying them to a growing field. My intention is to take all of my accumulated wisdom, and get work promoting and implementing sustainable real estate development. 137

Top 101 Industry Experts

What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Working with people who don’t accept me as the type of person to be working in this field — I don’t have an engineering degree. People who have no idea of the type of people they need for a job; they can’t see out of the box. They feel that they need certain types of individuals for the job based on the past. What is the most significant issue facing your profession today? To successfully engage in the field of sustainable economic development requires a partnership between public sector actors and private sector actors. The mistrust and distaste that each holds for the other, especially in this country, is so intense that it stands as one of our biggest barriers. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Clients need to be able to define the scope of work or be willing to pay me to define it. They need to know what they want and why they want it. How do you see these changes affecting the future of your industry? The industry is undergoing a shake-out typical of “new” industries, and broader economic conditions are such that this period may last a little longer than expected. I see mergers in my crystal ball, along with changes in contractual relationships. What is your favorite or least favorite work-related task to do and why? My least favorite task is when the people who hire me are not the boss and we both have to justify something to the boss, or I have to bite my tongue to satisfy organizational needs. I often work for multilateral organizations and there are things that cannot be said, which is a real constraint on solving problems. Although I manage to comply, that for me is very unsatisfying. My favorite part is solving the problems and then receiving an invitation to be involved in the execution of a project, such as putting together a team. Who have been your mentors or people who have greatly influenced you? Two of my early bosses were marvelous people. Stjepan Keçkes was my boss at the UN Environment Programme in 1978. He was good at organizing work that was done cross-border and cross-discipline and he showed me how to do it. Marlene Greenberg and Juan Proaño were also great mentors. All three of these individuals gave me the freedom to perform and trusted in my abilities and motivations.

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Do you do any public speaking? Yes, on the topics of renewable energy and green building. What changes have you observed in your industry/field since you started? I have seen the weight of activity and financial needs shift from the national level to the state and local level. Also, intellectual property is increasingly being used as a weapon. What do you find to be the most rewarding aspect of your profession? Solving the problem. I enjoy the new relationships that I make and I find that often I become friends with my clients. I remain friends with several of my former clients. Did you ever consider pursuing a different career path or another profession? To the extent I even gave any thought to a â&#x20AC;&#x153;career pathâ&#x20AC;? 30+ years ago was that I wanted to work on global or international issues, and to protect the environment. What advice can you offer fellow members or others aspiring to work in your industry? Be prepared to invest in yourself, and keep moving. The pace of change has quickened dramatically.

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Top 101 Industry Experts

Oil and Gas Exploration

Kenneth H. Hayes President, Chief Executive Officer Greystone Resources Ltd. Calgary, Alberta, Canada ken.hayes@me.com http://ca.linkedin.com/pub/ken-hayes/34/746/5a7 Since childhood, Kenneth H. Hayes has had a desire to understand the earth and nature surrounding him. This curiosity led him to the University of Calgary where he earned a Bachelor of Science in Geology and Mathematics in 1971. He went on to earn a Master of Science in Marine Geology at the University College London and a Master of Science in the West Indies, where he wrote his thesis on modern carbonate reefs. He has since become proficient in petroleum exploration of carbonate reef reservoirs. For the past 34 years, Mr. Hayes has served as the president and chief executive officer of exploration and production for Greystone Resources Ltd., an oil and gas exploration and production company. As a professional geologist, he explores for oil and gas, utilizing geology, geophysics, engineering, economics and contractual agreements. He has worked for a number of oil and gas companies since 1974, including Bounty Developments Limited, Canadian Cometra, Inc. and Wilderness Energy Corp., and has made major oil and gas discoveries in Canada, the U.S., and Trinidad and Tobago. Mr. Hayes attributes his successful career to his ability to discover economic deposits of petroleum and natural gas. A seasoned veteran of the field, he enjoys mentoring young and enthusiastic explorationists, which he considers to be the highlight of his career. He maintains affiliations with the Canadian Society of Petroleum Geologists and The Association of Professional Engineers and Geologists and Geophysicists of Alberta. Looking ahead, he hopes to see his company continue to grow and provide for the energy needs of the economy.

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Conversation with Kenneth H. Hayes Worldwide Publishing: On what topics do you consider yourself to be an expert? Kenneth H. Hayes: Oil and gas exploration, and the geology of ancient and modern carbonate reefs. What characteristics help to separate you from your competitors? My experience. What motivates you? My curiosity. What short-term and long-term career goals are you currently pursuing? Right now I am getting my son involved in the business, so that hopefully he can take over the company someday. What advice can you offer fellow members or others aspiring to work in your industry? You have to be curious about nature around you.

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Top 101 Industry Experts

Harbor Operations Management

David R. Herbert Manager of Marine Operations Hovensa Christiansted, St. Croix, VI United States david_herbert54@yahoo.com David R. Herbert comes from a family of merchant marines. â&#x20AC;&#x153;My grandfather, father and uncles were all in the field,â&#x20AC;? he says. Being in the business himself for nearly four decades, Mr. Herbert has dedicated the past 14 years as the manager of marine operations for Hovensa. Working for this petroleum refinery, he applies his expertise in harbor operations management to his primary responsibility of supervising operating tankers. A certified incident commander and certified firefighter, Mr. Herbert also holds a Chief Mateâ&#x20AC;&#x2122;s License through the U.S. Coast Guard. Also known as a First Mate or First Officer, this title is only bestowed upon those who possess great leadership skills, as he or she reports to the Captain, and is responsible for the safety and security of the ship. Mr. Herbert graduated from the U.S. Merchant Marine Academy with a Bachelor of Science in Nautical Science. To maintain a fresh perspective of his field, he avidly reads the U.S. Maritime Journal. As Mr. Herbert is nearing retirement, he would like to be remembered by his peers as someone deserving of respect and one who always looked out for the best interests of others. He attributes his success to his ability to set and achieve goals, and names the most gratifying aspect of his career to be his progression through the industry, receiving several promotions along the way. In the future, he plans to retire and enjoy life on a boat in the Caribbean.

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Conversation with David R. Herbert Worldwide Publishing: On what topics do you consider yourself to be an expert? David R. Herbert: Marine transportation. Who have been your mentors or people who have greatly influenced you? John Frederick influenced me because he really helped me to advance in my field. What characteristics help to separate you from your competitors? My dedication. What lessons have you learned as a professional in your field? I have learned to deal with various corporations, from the owners of the companies to the ship owners â&#x20AC;&#x201D; the whole nine yards. I have the people skills in order to communicate with all types of people. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Having to babysit my personnel. What is the most significant issue facing your profession today? Existence â&#x20AC;&#x201D; just staying in business. Did you ever consider pursuing a different career path or another profession? My grandfather, father and uncles were all in the field, so it was a natural progression for me. What do you find to be the most rewarding aspect of your profession? My ability to advance and run an organization. What changes have you observed in your industry/field since you started? Environmental issues have changed over the years.

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Top 101 Industry Experts

Air Sampling and Monitoring

Ronald S. Swanson Health Physicist U.S. Department of Energy rolin1906t@yahoo.com An Idaho native, Ronald S. Swanson was motivated by his father, who inspired in him the desire to pursue a career in the science industry. “He gave me a heads up of what to expect,” says Mr. Swanson. Through his family lineage, as well as his prior experience in processing navy fuel sources and an interest in the nuclear industry, Mr. Swanson became a health physicist for the U.S. Department of Energy, a position he has held for more than 32 years. It is this governmental department’s mission to advance energy technology and promote related innovation in the United States. Proficient in air sampling and monitoring, Mr. Swanson is charged with overseeing radiation exposure and taking air samples, ensuring that environments are free from contamination produced by previous jobs or radioactive material. He also certifies that packages are clean, thus limiting the amount of time people are exposed. Being in the field for more than three decades, Mr. Swanson admits that the journey was no easy task. In addition to graduating from Eastern Idaho Technical College in 1980 with an Associate of Science in Health Physics, he had to obtain many certifications in order to make a name for himself in the field. Mr. Swanson has seen the industry transform during his career; the world is slowly drifting away from the usage of nuclear energy as a major power source. According to the International Atomic Energy Agency (IAEA), “Nuclear power generates 16 percent (about one sixth) of the world’s electricity.” There is an ongoing debate concerning replacing nuclear power with alternative energy sources, ultimately to produce less waste. However, IAEA states, “Nuclear power emits virtually no greenhouse gases. The complete nuclear power chain, from uranium mining to waste disposal, and including reactor and facility construction, emits only 2-6 grams of carbon per kilowatt-hour. This is about the same as wind and solar power, and two orders of magnitude below coal, oil and even natural gas.” Mr. Swanson recognizes the potential in nuclear power and would like to see it come into the forefront once again as a viable energy source for electricity. In the near future, Mr. Swanson plans to retire so that he can dedicate time to his hobbies, which include hunting, fishing and motorcycles.

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Conversation with Ronald S. Swanson Worldwide Publishing: On what topics do you consider yourself to be an expert? Ronald S. Swanson: Radiation dose control and air sampling. What motivates you? My motivation lies in my interest in seeing the nuclear industry come back into the picture for an energy resource for the electric field. I think that itâ&#x20AC;&#x2122;s a viable energy producer. I would sure like to see our country build and open up more nuclear power stations. What short-term and long-term career goals are you currently pursuing? My plan is to retire in the next two and a half years. I would also like to do some traveling and consulting work. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Obtaining the certain certifications that you need to have in order to pursue this career was difficult. It takes about five years to get to a solid place in the field. What is the most significant issue facing your profession today? The fact that we are leaving nuclear power and going back to fossil and renewable energies. Did you ever consider pursuing a different career path or another profession? My goal was to be a physicist.

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Corporate Development

Raffaele Cicala Chief Executive Officer Laser SA Paris, France raffaele.cicala@gmail.com http://www.raffaelecicala.com Holding several CEO and consulting roles over the past 27 years, Raffaele Cicala has gained experience in corporate development and restructuring. For more than one year now, Mr. Cicala has served as the chief executive officer for Laser SA, a finance company that provides retail banking, consumer financing, insurance services, payment systems and data analysis. Specializing in finance services, corporate development, and consumer and retail banking, Mr. Cicala is responsible for Laser SA group turnaround, managing its different activities in financial services, including consumer credit, payment systems and personal insurance. He also provides marketing services for retailers, such as consumer data analysis for pricing and category management, loyalty programs, and cashierâ&#x20AC;&#x2122;s software systems, working with more than 15 companies operating throughout Europe, South Africa, and the U.S. Prior to his role with Laser SA, Mr. Cicala was responsible for the development of offices for The Boston Consulting Group in several European countries. Mr. Cicala graduated from the University of Naples with a bachelorâ&#x20AC;&#x2122;s degree in economics, and attributes his success to his international experience with several different countries and markets. When he finds a moment away from the office, he enjoys skiing and the fine arts, and he is involved with the financing of the foundation for the Theatre of Modern Arts and Dance.

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Conversation with Raffaele Cicala Worldwide Publishing: On what topics do you consider yourself to be an expert? Raffaele Cicala: Strategic consulting. What characteristics help to separate you from your competitors? I have a great amount of international experience with several different countries and markets. I also have a genuine love for the field. What motivates you? I love financial services.

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Commercial Finance

Jeremy Coombes, ABFA Dip. Chief Executive Officer Ultimate Finance Group PLC Bristol, United Kingdom jcoombes@ultimatefinance.co.uk http://www.ultimatefinance.co.uk http://www.jeremycoombes.com Financial executive Jeremy Coombes is in the business of making partnerships with his clients. First and foremost, he makes sure that he understands what they intend to do with their companies; that way, he can ensure that his team knows exactly how to help them and their businesses succeed. “It’s about empathy and understanding their businesses so that you are in a better position to care and look after them,” he says. A seasoned professional in the world of factoring, discounting and asset-based lending, Mr. Coombes currently serves the Ultimate Finance Group PLC as its chief executive officer. Now holding 23 years of experience in the finance industry, Mr. Coombes didn’t plan his career in this field. He originally wanted to become a lawyer, but after graduating from college, he decided to enter into finance and has never looked back. With a diploma from the Asset Based Finance Association in hand, he has since gained expertise in risk management and client service control. As the CEO of a financial company, he is entrusted with handling strategic planning and overseeing all aspects of risk management, client services, office operations, bookkeeping, sales and marketing. Mr. Coombes has done public speaking on the topics of finance, business plans and the economy. He attributes his success to his ability to recruit good people, noting, “I choose my team around me very carefully to make sure that they deliver.” As he continues to advance in his career, he hopes to create greater shareholder value and capitalize on acquisition opportunities. He also intends to overcome organic growth obstacles and ensure that staff members are rewarded for their work.

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Conversation with Jeremy Coombes, ABFA Dip. Worldwide Publishing: On what topics do you consider yourself to be an expert? Jeremy Coombes: Commercial finance and all aspects of asset-based lending. What characteristics help to separate you from your competitors? In business, we empathize with our clients and we understand their businesses and get to know them very well. We have business partnerships instead of just short relationships. On a personal level, I am a very open and honest person. I am very fair and I look after my team well; if you look after your staff, they will look after you. What motivates you? Success, money and being respected in my industry. What lessons have you learned as a professional in your field? You need to try to understand other peopleâ&#x20AC;&#x2122;s problems because you can deal with the problems better if you understand them. What short-term and long-term career goals are you currently pursuing? My short-term goal is to continue to develop the business aggressively and in a safe environment. My long-term goals would be to create an exceptional shareholder value combined with a greater place to work. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Intense competition combined with a very challenging world economy. What is the most significant issue facing your profession today? Competition. What do you find to be the most rewarding aspect of your profession? The ability to help businesses grow. What is your favorite or least favorite work-related task to do and why? My favorite task is presenting and working closely with people to make them and their business successful. My least favorite aspect is the traveling. 149

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What advice can you offer fellow members or others aspiring to work in your industry? Understand the topic thoroughly and know your customer thoroughly. You have to understand your subject inside out because things can become very complex. Who have been your mentors or people who have greatly influenced you? My father, Michael Coombes, was very inspirational to me because he was always supportive in everything that I did. He understood me and encouraged me even through difficult times, and he was always right. What changes have you observed in your industry/field since you started? There is a more fierce competition. There are a lot more businesses in what I do now than when I first started nearly 25 years ago. Also, the project range has become much more complex. How do you see these changes affecting the future of your industry? We will probably be regulated in due course, but the intense competition isnâ&#x20AC;&#x2122;t sustainable and times will improve again. Itâ&#x20AC;&#x2122;s a cycle.

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Corporate Compliance and Branch Management

Diana Dorn Vice President San Francisco Bay Area Private Wealth Management Firm San Francisco, CA United States diana_dorn@yahoo.com While attending Northwest University, Diana Dorn started working part time with Smith Barney, Harris Upham & Co, and quickly came to love the financial services field. Although Ms. Dorn initially planned to pursue a career in fashion merchandising, the variety of the finance industry and its ever-evolving opportunities appealed to her. While with Smith Barney, Harris Upham & Co, she met her mentor, David Magelssen, whose passion for the field inspired her to continue on. â&#x20AC;&#x153;He gave me a lot of confidence in what I was doing,â&#x20AC;? she explains. Ms. Dorn now serves as the vice president of a private wealth management firm in the San Francisco Bay Area. In order to progress in the finance business, Ms. Dorn earned NASD and FINRA series certifications 4, 7, 8, 24, 53, 63, and 65 from the National Association of Securities Dealers. She has accumulated a vast amount of experience in the finance industry throughout her career, working with notable companies such as Charles Schwab Co., Inc., Wells Fargo Securities, Inc. and LPL Financial. She has also served as a consultant for an independent contractor firm. With 35 years in the field, Ms. Dorn has gained expertise in corporate compliance and branch management, skills she uses in her current position, which involves supervising the sales practices of the firmâ&#x20AC;&#x2122;s financial advisers and wealth managers. Ms. Dorn has been noted for her skills and commitment to excellence, receiving the Excellence in Service Award from Charles Schwab & Co., Inc., and the Outstanding Customer Service of the Year Award from Round Hill Securities, Inc. With her eyes on the future, she hopes to continue growing in the financial services field.

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Conversation with Diana Dorn Worldwide Publishing: On what topics do you consider yourself to be an expert? Diana Dorn: Team building for efficiency and inspiring enthusiasm for the industry. What characteristics help to separate you from your competitors? I have a real interest in people and seeing them succeed. What motivates you? Seeing others succeed; I enjoy seeing other people being promoted. What short-term and long-term career goals are you currently pursuing? We have a country in crisis, so my short-term goal is to do whatever I can to maintain a positive outlook to reducing our deficit and inspire hope for the future. My long-term goal is to mentor others in getting started in their careers. I want to help them identify what they are really passionate about and how to accomplish their goals. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I feel as though I have lived a charmed life and [throughout] the difficulties that have come along, I have always been surrounded by good people. I donâ&#x20AC;&#x2122;t look at challenges as negative; I am very optimistic about situations. What is the most significant issue facing your profession today? The uncertainty of regulations as we go into a new term and how the regulations are going to affect us. There is a lot going on in our industry. Who have been your mentors or people who have greatly influenced you? David Magelssen inspired me. He was the very first person who hired me into this industry and I think it was because he was so passionate about what he was doing, that I caught the fever from him. There have been others who have noticed leadership abilities in me, such as the first woman who moved me into a supervisory role when I didnâ&#x20AC;&#x2122;t even realize my own potential. People have noticed things in me that I didnâ&#x20AC;&#x2122;t know I had and have helped me bring them out. 152

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Did you ever consider pursuing a different career path or another profession? Yes, I always wanted to go into fashion merchandising and design. I got sidetracked because I wanted to go to a private school and I took a temporary job with Smith Barney â&#x20AC;&#x201D; 35 years later, here I am! It was something that really got into my blood right away and I had a passion for it. What advice can you offer fellow members or others aspiring to work in your industry? Never stop learning; there are always new products and new rules, and external influences on what we do. You need to maintain some currency in what you are doing. There are new technologies and you always need to see how you can improve. What changes have you observed in your industry/field since you started? Technology has changed our industry dramatically from the time I started. We didnâ&#x20AC;&#x2122;t even have computers when I first began in this field. We wrote hand tickets, we made phone calls and we would actually talk to people instead of sending emails. Technology has revolutionized what we do.

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Project Management

Michelle Ferguson

Senior Vice President of Finance The McGraw-Hill Companies New York, NY United States michelle_ferguson@mcgraw-hill.com The accounting field is often thought of as the unsung hero of many business organizations. Michelle Ferguson points out that no child really dreams of someday becoming an accountant, but nevertheless, it is an extremely important field that impacts the bottom line of nearly every company. Ms. Ferguson decided to take the leap into accounting in college. At the time, she felt that accounting and engineering held the best job prospects, so she chose accounting. Over time, she realized that the technical aspects of the job, while important, were ultimately less crucial than the importance of being able to work with others. As a professional, Ms. Ferguson prides herself on her ability to take charge in a team environment and lead others, even when they may not be enthusiastic about the tasks to be performed. For example, she recalls a time when her company began outsourcing. Thanks to her respectful attitude and understanding demeanor, each employee whose position was dissolved was productive until his or her last day with the company. She feels that if you treat people with dignity and respect, they will return the favor. Ms. Ferguson feels that the highlight of her career was establishing the companyâ&#x20AC;&#x2122;s womenâ&#x20AC;&#x2122;s initiative, and the mentoring program that came out of it. Womenâ&#x20AC;&#x2122;s Initiative for Networking and Success (WINS) has 5,000 members worldwide and the mentoring program is in its 18th phase. She estimates that it has impacted approximately 3,000 people over the last 10 years.

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Conversation with Michelle Ferguson Worldwide Publishing: On what topics do you consider yourself to be an expert? Michelle Ferguson: General management. Now, I’m doing most of my work in shared services and change management. What characteristics help to separate you from your competitors? I’m really passionate about everything I do. If I do it, I’ll do it 110 percent. I think I’m a pretty collaborative person, and I can get people to do things that they don’t really want to do. We’re in the middle of outsourcing. We outsourced the financing and accounting operations, and everyone stayed productive until their last day of employment. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I started my career in accounting because, when I was in college, only accountants and engineers were getting jobs. Realistically, it was the way to get a job. At some point, I realized it was less about the work and more about the people. What do you find to be the most rewarding aspect of your profession? I think I would say that the highlight has been being the founder of our women’s initiative, and the mentoring that came out of it. The women’s initiative is WINS (Women’s Initiative for Networking and Success). WINS has 5,000 members worldwide and the mentoring program is in its 18th phase, and it’s probably impacted 3,000 people over the last 10 years.

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Quality Compliance

Ferol Hettick Director of Compliance Trustmark National Bank Brandon, MS United States fhettick@trustmark.com Compliance is a polarizing field. Either you love it, or you can’t stand it. Fortunately, when he was tapped by his employers to become a compliance officer, Ferol Hettick found that he loved the field. Since that time, he has taken on additional responsibilities and became the director of compliance for Trustmark National Bank. Although compliance as a field has had its ups and downs over the years, Mr. Hettick stresses to newcomers that the key to success is not knowing all of the answers, but rather, knowing where to find them. Mr. Hettick is a believer in the power of teamwork. He does not truly feel successful unless his team is successful, and his confidence in his employees is such that he would pit them against any other team in the country and be confident in their success. Mr. Hettick encourages his staff to find ways to work with the needs of the bank, rather than simply turning down every request that seems unfeasible. This requires additional diligence, to be sure, as every angle of a proposal must be carefully scrutinized in order to find the necessary leeway to implement the requested changes. Nevertheless, Mr. Hettick feels that this can-do spirit and refusal to accept what seems impossible to be one of the hallmarks of his management style, and it is one of the aspects of his personality that he feels separates him from the majority of his competitors. Though Mr. Hettick greatly enjoys his work as a compliance director for a bank, he is also aware of a major series of changes on the horizon that may drastically impact Trustmark National Bank’s success. In January 2014, eight regulatory mortgage changes will be made to the bank’s mortgage lending policies, which could limit mortgage lending. These added requirements, Mr. Hettick explains, could drive away lenders and cause them to drop out of the market. With this in mind, Mr. Hettick is looking to ride out the changes and groom a successor so that Trustmark National Bank’s compliance staff is left in capable hands upon his retirement.

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Conversation with Ferol Hettick Worldwide Publishing: What characteristics help to separate you from your competitors? Ferol Hettick: On a positive note, I always look at ways to make things happen, as opposed to always wanting to say “no.” A lot of times, compliance will just say “no,” but we work every angle to make things happen. What motivates you? I’m really satisfied with seeing something come from the infancy stage through implementation, and something else that satisfies me is the success of my folks. I have a real good team and I would put them against any other team in the country, and I don’t feel successful unless they’re successful. What short-term and long-term career goals are you currently pursuing? To survive and, hopefully, retire. Right now we’ve got regulatory issues like crazy. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Trying to adapt to regulatory changes that indicate that they are for the customer’s best interest, but in reality, are not. What is the most significant issue facing your profession today? Mortgage lending. After this January, things are changing radically. We have eight regulatory mortgage changes to make. It could limit mortgage lending. There are more requirements and I think there could be more lenders that say, “it’s just not worth it,” and drop out of the market. Also, people need to have appreciation for what compliance can bring to the table and respect the value of a compliance officer within the organization. They really are there to help. What lessons have you learned as a professional in your field? To take compliance one step at a time and not to be overwhelmed by the magnitude of the regulations and requirements.

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What advice can you offer fellow members or others aspiring to work in your industry? I guess it’s a profession that used to be looked down upon, but now it’s looked up to. Don’t be overwhelmed with all the information that you have to know. The true answer is not knowing the answer, but knowing where to find the answer. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I started out to be a teacher. I was a math teacher for three years, and I’ve been full-time compliance since 1985. I was an underwriter at a large institution, a centralized loan center, and they came to me. They needed a compliance officer, and they came to me and asked me to take the job. I took it with the understanding that if I didn’t like it I could go back to what I was doing. I don’t regret it. Compliance is one of those things where either you really like it, or you can’t stand it. I guess if I had it to do over again, I would probably have pursued a law degree. What do you find to be the most rewarding aspect of your profession? I guess I really find the satisfaction rewarding, and also I really like the fact that, unlike a lot of things in the banking industry where you can’t talk to your peers in other banks, in compliance, it’s all fair game. The compliance people bank-to-bank network a lot. I think I really find rewarding the opportunities to network with my peers. On what topic(s) do you consider yourself to be an expert? Most consumer compliance regulations. Who have been your mentors or people who have greatly influenced you? Tom McLaughlin was my first manager as a compliance officer. As an attorney, he advised me to always keep focused and not get burdened down with thinking I have to remember everything. The key is to know where to go find the answer(s). What changes have you observed in your industry/field since you started? The compliance officer was once looked at as a dreaded position or as a “necessary evil” in banking. The joke used to be that the compliance officer was given the job because they missed the meeting. Over the years, compliance has evolved as an admired profession. Experienced compliance officers today are hard to find and are well respected. How do you see these changes affecting the future of your industry? With the rapid increase in regulatory requirements today, the profession will continue to be even more respected. 158

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What is your favorite or least favorite work-related task to do and why? My most favorite task is to be able to read through a new or revised regulation and fully comprehend it. My least favorite would be dealing with customers who feel they have no responsibility or accountability for their actions. Itâ&#x20AC;&#x2122;s always someone elseâ&#x20AC;&#x2122;s fault.

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Technology and Systems Management

Raul H. Tapiero Chief Technology Officer, Vice President, Broker Dealer Banco Santander New York, NY United States rtapiero@optonline.net http://www.gruposantander.com Born and raised in Argentina, Raul H. Tapiero earned a master’s degree in systems analysis in 1987 from the University of Buenos Aires. When he first came to the United States in 1988, he worked for a nonprofit organization, and helped them implement a computerized system to manage the information of their members. Two years later, he moved to a real estate company that owned more than 20 buildings in Manhattan, and helped them computerize and automate their operations. In 1995, after participating [with] a communications company that distributed Latin-American financial market information via fax, he founded and owned a technology consulting company. Mr. Tapiero was hired privately by Banco Central Hispano in 1998 to work for them full time, supervising a large project involving offices in Spain, and North and Latin America. In 1999, through a merge, Mr. Tapiero became a member of the IT department of Banco Santander. Based in Spain, this retail bank was founded in 1857 and is among the top 15 financial institutions worldwide in terms of market capitalization. In 2004, Mr. Tapiero expanded his education by earning a master’s degree in management of technology from the Polytechnic University of New York. Acting as the chief technology officer for Banco Santander and the director of PRODUBAN US, an IT company wholly owned by Grupo Santander, he manages global projects, network infrastructure and telecommunications and databases; works with Wintel, UNIX and LINUX; and supervises the IT operations that process transactions for the different areas, including equities and fixed income, loans and letters of credit. He remains up-to-date through his affiliation with IEEE, a professional organization dedicated to advancing technological innovation and excellence. In the industry for more than 35 years, Mr. Tapiero has learned to be flexible and completely open to change. “It’s like riding a wave,” he says. A skilled veteran of his field, he was presented with the Dow Jones Achievement Award in 2004, and plans to restart his own consulting firm in the near future. Away from the office, he enjoys scuba diving, reading, and attending the theater and the opera. 160

Conversation with Raul H. Tapiero Worldwide Publishing: On what topics do you consider yourself to be an expert? Raul H. Tapiero: Supervising large scale IT projects and managing the teams involved in those projects. What characteristics help to separate you from your competitors? From the beginning, I never wanted to be a specialist in one subject, but more of a generalist. So, I tried to keep myself abreast in technology in all the areas, which is why I can manage a wide variety of projects. What motivates you? The challenge of keeping the IT infrastructure updated by adopting innovative technologies and staying ahead of the changes that a fast-growing company experiences. The other big motivator is working with the people. That is something I really love and I believe that I excel in this area. What is the most significant issue facing your profession today? Two major issues that are reshaping the IT world are, on one hand the requirement of having access to systems from all sorts of devices at any time and, on the other hand, the need to monitor and control those accesses and fulfill the requirements of a growing number of regulations. Particularly in the financial industry, mobility and the incorporation of a large number of new devices is expected, while at the same time, new regulations and controls are being defined for the use of said devices. A balance must be reached to allow a good interaction for the clients and the people who work for the bank while protecting the security of the clients, including protecting them from identify theft and the corporation from corporate piracy and other threats. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The challenges are dealing with different personalities and the fact that some people cannot work as a team player. Trying to help people integrate or reaching the point where we have to let them go because they donâ&#x20AC;&#x2122;t work well within the group is always a challenge. 161

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What short-term and long-term career goals are you currently pursuing? I would really like to continue with Santander. I share part of the culture by being Hispanic and I understand the culture of the company. There are big plans for the group in the U.S. and I look forward to continuing to be a part of the team. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? I would say that some questions I would like to answer if requested to provide services would be: How do you structure your projects? How do you manage your people? How do you set your priorities? What do you expect from the people who are going to be assigned to you? Did you ever consider pursuing a different career path or another profession? During all of my professional life, the common thread has always been technology. In the beginning, when I was finishing college in Argentina, I also loved education. I have been exposed to different education theories, and the predominant one in Argentina at that time was the one proposed by Jean Piaget. It was the early 1980s, and an Argentinean engineer, Horacio Reggini, who had worked at MIT, had just translated a new programming language called LOGO into Spanish. LOGO had been developed by a team at MIT, led by Seymour Papert, who had studied, among others, with Jean Piaget. After reading two books, one by Mr. Reggini and another one by Mr. Papert, I was fascinated with the proposed theories and the â&#x20AC;&#x153;combinationâ&#x20AC;? of technology and education. I decided to get trained in this new language, and I got in touch with Mr. Reggini and became proficient in LOGO. I created my own school in my home, working with 10 students at a time. I was also hired by two other schools and developed the curriculum to work with LOGO with children aged 5 to 15. I also worked with children with learning disabilities, special needs and birth defects. This was one of the most rewarding times of my life and something that I will always treasure. What do you find to be the most rewarding aspect of your profession? The constant challenges and the satisfaction that derives from overcoming them. Also, seeing that the people who report to you function in an organic manner [is rewarding]. What is your favorite or least favorite work-related task to do and why? My favorite task, undoubtedly, is working with my teams. I find the interaction extremely rewarding. The least favorite, albeit necessary, is filling up forms to fulfill regulatory requirements. 162

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Who have been your mentors or people who have greatly influenced you? Personally, my parents and my grandmothers were mentors who shaped me into the person that I am today. Also, I lived in Argentina during the dark years of the military dictatorship, sadly famous by the “Missing People.” During that period, my rabbi, Marshall Meyer, was an incredible influence in molding me. He also had a lot to do with me being in the United States. What changes have you observed in your industry/field since you started? It has been a good number of years and the changes in the technology are many. I started when the first PCs were being introduced and still some detractors questioned, “Who would want a computer at home?” Then, there was the Internet. Now, there is mobility and ubiquitous access. How do you see these changes affecting the future of your industry? Technology is a big part of our lives, and that is the challenge. It’s all over, everybody has it, everybody wants it, and everybody wants access to it 24/7. It’s fantastic and great, but we have to be careful in how we do it. In the financial industry particularly, we must facilitate the integration of technology while protecting the customers and the corporations. What advice can you offer fellow members or others aspiring to work in your industry? Keep yourself “updated,” be flexible and prepare yourself for unexpected changes. What lessons have you learned as a professional in your field? I have learned that you have to be flexible and open-minded. You cannot be afraid of change, but welcome it.

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Surety Bonding

Gayle L. Brandon-Behrend President Lacey OMalley Bail Bonds Seattle, WA United States gayle@laceyomalley.com http://www.laceyomalley.com Working alongside her husband, a retired deputy U.S. Marshall, Gayle L. Brandon-Behrend serves as the president of Lacey OMalley Bail Bonds, the state of Washingtonâ&#x20AC;&#x2122;s oldest and most prestigious bail bond company. She joined the team in 1987 after working with VisionQuest, an alternative program for disadvantaged inner city youths. She expresses tremendous compassion and empathy when helping families with the bail process, as she is charged with investigating the arrested person to determine bond ability based on character and financial status. Her husband, Denny Behrend, joined the team in 2001 after spending 32 years in law enforcement. A certified bail agent through the Professional Bail Agents of the United States, Ms. Brandon-Behrend strives to maintain the image of the bonding industry. She was instrumental in establishing legislation in 1993 requiring that all bail bond agents operating in Washington State be licensed and regulated by the Washington Department of Licensing. She is a member of the Washington State Bail Agents Association, and sits on the board of the Citizens for Judicial Excellence. She is the only non-attorney on the bench, and was just appointed to the membership chair. Ms. Brandon-Behrend works with the best attorneys in Seattle, and several insurance companies, such as the International Fidelity Insurance Company. She maintains her contracts with these companies because they trust and respect her â&#x20AC;&#x201D; they are a critical resource and exemplify excellence. In 2005, Ms. Brandon-Behrend was named Bail Agent of the Year by the Professional Bail Agents of the United States. She takes pride in knowing that throughout 30 years in the field, she has made a difference every day. She credits her successful career to her excellent training, desire to help people, connection with the community, and faith in God, which guides her continuously. Looking ahead, she hopes to expand her agency to include court and civil bonds.

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Conversation with Gayle L. Brandon-Behrend Worldwide Publishing: On what topics do you consider yourself to be an expert? Gayle L. Brandon-Behrend: Surety bonding. What characteristics help to separate you from your competitors? I am a nonjudgmental person and have compassion. I truly believe that people are innocent until proven guilty. What motivates you? The ability to influence people and see a change. To hear that my client is doing well and they will never be seen in the court system. Results and success motivate me as well. What lessons have you learned as a professional in your field? I am able to talk to anyone now â&#x20AC;&#x201D; I have heard every story and scenario. You have to listen to people and care about them while keeping a professional distance. Once you get into the business, itâ&#x20AC;&#x2122;s hard to get out of it as an owner. What short-term and long-term career goals are you currently pursuing? Short term, I want to work with private counsel attorneys, and establish a higher base with the attorney referrals. I do work with public defenders, but I like it when the client can hire a private counsel who can devote time to their case. I also want to increase the attorney-client referral base, and complete an online course for business. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The most difficult obstacle or challenge is being a woman, although it has not been an obstacle that I canâ&#x20AC;&#x2122;t get around. But, just by the fact that people call themselves bondsmen, there is an inherent problem. I know what I have done and accomplished, but people are still amazed that I am an owner. What is the most significant issue facing your profession today? Pretrial influence; it was organized years and years ago to interview indigent clients. Now they go after all clients. Pretrial influence is not candid or transparent. There is no accountability; they just release people based on finances. Did you ever consider pursuing a different career path or another profession? Yes, I considered interior design, and I am trying to see how I can incorporate it into my life right now. I also have my registered nursing degree. 165

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What are some questions that an individual interested in your services can ask to ensure a more productive relationship? When I get a call, the questions asked should be how can you help me, and what can you do for me? Price is a consideration and the time it takes to get a person out of jail. After that, the clients need to have a circle of love — people around them who care, such as family and friends. That makes a difference. Did you ever consider pursuing a different career path or another profession? Yes, I considered interior design, and I am trying to see how I can incorporate it into my life right now. I also have my registered nursing degree. How did you end up working as a bails bondsman? Joe and Fran Lacey founded the business and mentored me. They inspired me to be strong and get a real knowledge of the business, and encouraged me to persevere. They treated me like the daughter they never had, and when they were getting ready to retire, they asked me to take over the business. I subsequently bought out the family and became the sole owner. What do you find to be the most rewarding aspect of your profession? Seeing that a client is doing fine after they are released from jail and have gone through the emotions with his/her family. Also, when the attorneys let me know that we are the gold standard of the business. One attorney group calls my business the “Cadillac of the Business.” What is your favorite or least favorite work-related task to do and why? My favorite part is interacting with the attorney and the client. My least favorite part is when a client skips court and then refuses to set a new date so I have to call a recovery agent (bounty hunter) to go and pick them up. What advice can you offer fellow members or others aspiring to work in your industry? Honesty and hard work is important, and you should always have an ethical way of doing business. It’s all about the client. Who have been your mentors or people who have greatly influenced you? Joe and Fran Lacey, and my husband, Denny Behrend, a retired U.S. Marshall who taught me how the courts worked, were my mentors. My husband joined my company and brought another level of understanding on how the courts run. How do you see these changes affecting the future of your industry? We are working with legislators in order to reduce the premium discounting and not allow any more price cutting. 166

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What changes have you observed in your industry/field since you started? More people are coming into the industry who think they can make big bucks and then leave the profession. The criminal justice system has changed a lot with home detention and the pretrial influence. Judges are increasing the bond requirements, and with the stressed-out economy, it makes it too hard for people to be able to pay for the bonds or even get out of jail. They have to find a way to accommodate these changes.

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Customer Relations

Carmine J. Fasulo Window Clerk (Retired) U.S. Postal Service Everett, MA United States spectre76@netzero.net In 1975, the United States Postal Service began with Benjamin Franklin being appointed as the first Postmaster General by the Continental Congress. Today, the U.S Postal Service employs more than 574,000 individuals. Carmine J. Fasulo served as a valuable employee of the Postal Service for two decades, stating “I was hardworking, and was always willing to help.” He is now retired from his post as a window clerk and plans to use his free time to pursue his longtime desire to become an actor. When Mr. Fasulo first started with the Postal Service, he had to work the nightshift, which lasted the first 12 years. “When you were eating breakfast, I was eating dinner,” he says humorously. An expert in customer relations, he dedicated his time to assisting customers, mailing packages, selling stamps and creating money orders. With 40 percent of the world’s mail volume handled by the Postal Service (www.usps.com), Mr. Fasulo ensured that each and every package or letter he handled reached its intended destination. After earning an Associate of Science in Accounting from Bryant & Stratton College, Mr. Fasulo pursued a position with the federal government because he knew it would provide him with great benefits and a good retirement plan. He attributes his success to his relationship-building skills, and he offers the following advice to those pursuing a career with the Postal Service: “Give it your all.”

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Conversation with Carmine J. Fasulo Worldwide Publishing: What characteristics help to separate you from your competitors? Carmine J. Fasulo: Most of the time when I was working with the U.S. Post Office, I was at the window, but I didnâ&#x20AC;&#x2122;t mind it. Did you ever consider pursuing a different career path or another profession? I wanted to be an actor. What advice can you offer fellow members or others aspiring to work in your industry? When you first start working for the Post Office, you have to show them that you are a hard worker, and always be there. Give it your all.

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Database Management

Peggy Anne Flynn Program Analyst Lockheed Martin Corporation Mableton, GA United States peggy.chappell@yahoo.com http://www.lockheedmartin.com “I look forward to getting up and going to work every day,” says Peggy Anne Flynn, a program analyst for the Lockheed Martin Corporation. After working in security-type positions for a number of years, she decided to change careers and now holds more than four decades of experience. For the last five years, she has been dedicated to Lockheed Martin, a global security and aerospace company, where her primary responsibilities include tracking facility inspections, resolving security issues, and fulfilling Federal Aviation Administration requirements. She is also entrusted with ensuring facility security for eastern service areas and nine districts. Throughout her career, Ms. Flynn has encountered a number of challenges. Among them, being a woman in a male-dominated industry. This, however, did not deter her from doing what she loved, or from garnering her expertise in report analysis and database maintenance. She is a certified associate in program management, and she earned an Associate Degree in Business Administration and Accounting from Kaplan University in 2008. In the coming years, Ms. Flynn hopes to obtain a Bachelor of Business Administration and a master’s certificate in program management, and advance her career in the industry. Looking back on 41 years in her field, Ms. Flynn attributes her success to hard work, dedication, her desire to face challenges, passion for her profession and love for people. In 2011, she was recognized with the Dare to Soar Honor by the Federal Aviation Administration. When she’s not working, she enjoys traveling, reading, white-water canoeing and motorcycling. Also an animal lover, she aspires to educate the public on animal care in the future, and hopes to help increase the number of animal adoptions so that animal shelters become less necessary.

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Conversation with Peggy Anne Flynn Worldwide Publishing: On what topics do you consider yourself to be an expert? Peggy Anne Flynn: I am an access database manager, which means that I can program and reprogram and ad hoc according to requirements. I have been instrumental in developing and rolling out a new, Web-based tracking tool. I also possess interpersonal relationship skills and I communicate with my facilities on a daily basis. What motivates you? The excitement of my job; I love my job. What short-term and long-term career goals are you currently pursuing? My short-term goal is to get my masterâ&#x20AC;&#x2122;s certificate in program management, and then become a Project Management Professional (PMP). My longterm goal is to go back to college and study business administration and accounting. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Breaking the barrier. Women in the field of government have to work harder. What is the most significant issue facing your profession today? Federal budget cuts. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? At one point I considered going into the medical field; in fact, I am a certified medical assistant. I also studied labor law for about two years. What do you find to be the most rewarding aspect of your profession? Saving the customer money and being acknowledged for my efforts. What is your favorite or least favorite work-related task to do and why? My favorite task is interacting with my clients. I donâ&#x20AC;&#x2122;t think I have a least favorite because every part of my job is interesting. Even the mundane tasks are learning experiences for me; you never stop learning. 171

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What advice can you offer fellow members or others aspiring to work in your industry? Donâ&#x20AC;&#x2122;t quit. Who have been your mentors or people who have greatly influenced you? My greatest influence has been my parents because they instilled in me never to give up. They taught me to pursue what I want to do; find what you want to do and go for it. My co-workers have also been an influence. What changes have you observed in your industry/field since you started? The technology has changed. In 1968, we were just getting into the computer age. I started out working on key punch cards. Look what we have to work with now. How do you see these changes affecting the future of your industry? Everything will be more automated and information will be more accessible. Information can now be received in minutes versus days, and a response is received the same day as opposed to putting things in the mail.

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Top 101 Industry Experts

Logistics Management

Sydney L. Hardesty II Department Head of Logistics and Supply, E6 Petty Officer First Class U.S. Navy sydney.hardesty@hotmail.com http://www.eliteamericanmilitary.com/sydney-hardesty Backed by his desire to serve the United States, Sydney L. Hardesty II enlisted in the military nearly 20 years ago. Becoming E6 Petty Officer First Class five years ago, he is charged with managing two supply budgets totaling $178,000. Budget management is just one aspect of his job as department head of logistics and supply for the U.S. Navy, however. Mr. Hardesty also supervises 10 staff members, coordinates ground and air transportation, and conducts military training and inventory controls. Proficient in logistics management, he has authorized several military logistics commands throughout his career as well. Mr. Hardesty graduated from Colorado Technical University in 2010 with an associate degree in general studies, and earned a Bachelor of Science in Business Administration, with a minor in human resources, from the same institution in 2012. He considers going back to school to obtain a degree to be one of his greatest accomplishments. He is the treasurer of the First Class Association and serves as a command equal opportunity adviser for the U.S. Navy. Crediting his success to his dedication and hard work, he has been honored with various certificates of service by the U.S. Navy during his years spent serving his country. Mr. Hardesty supports local charitable organizations, including Bike The Bay, a community bike ride around San Diego Bay, to which he donates. Looking toward the future, he intends to retire from the U.S. Navy and become a career service information broker and mentor. When he finds time away from his professional duties, he enjoys bowling, movies, and getting together with family and friends.

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Conversation with Sydney L. Hardesty II Worldwide Publishing: On what topics do you consider yourself to be an expert? Sydney L. Hardesty II: Logistical support. What characteristics help to separate you from your competitors? I will always go the extra mile in order to help or mentor junior sailors. What motivates you? Helping shipmates reach the next level in their career. What lessons have you learned as a professional in your field? I have learned to always have integrity when performing your duties. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? No, my goal has always been helping others get to their next level within their career or even their personal lives. What advice can you offer fellow members or others aspiring to work in your industry? As stated before, always maintain your integrity and give your all when completing any task assigned. Who have been your mentors or people who have greatly influenced you? I have had a variety of influences in my life, but the most important were my parents and grandparents.

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International Trade Administration and Compliance Consulting

John P. Priecko President, Managing Partner Trade Compliance Solutions Manassas Park, VA United States jpriecko@comcast.net With a very successful 25-year military career in addition to holding a U.S. government and industry background, John P. Priecko has extensive education and training, and diverse communication and organizational skills. After his retirement from the Air Force, he has used his proven talents for more than 16 years. During his outstanding military career he served as chief of strategic operations and training on the joint staff. He also worked directly with the White House Military Office, the president and vice presidentâ&#x20AC;&#x2122;s National Security Advisers, Military Aides, the Executive branch and Congressional staff on strategic and tactical nuclear execution and operations around the world. He considers this and his selection as a B-1B Squadron Commander to be highlights of his career. Mr. Priecko is the president and managing partner of Trade Compliance Solutions, a network of top-notch professionals, including consultants, lawyers and other providers across the country, who assist the trade compliance community. His Northern Virginia-based service disabled veteran-owned small business recommends the best, most cost-effective resources to assist its clients in complying with the letter and spirit of U.S. government laws and regulations. Mr. Priecko has unique, in-depth practical expertise and diverse experience with the U.S. government, serving as a consultant and working with all aspects of the global integrated supply chain. He is considered a lean-forward jack-of-all-trades as he holds degrees in a variety of fields. In 1970, he earned both a Bachelor of Arts in Art Design and a Bachelor of Arts in Architecture from The University of Arizona. In 1978, he earned a Master of Arts in Counseling Psychology from Ball State University, followed in 1983 with a Master of Arts in Aviation Management from Embry-Riddle Aeronautical University. He is also an accomplished author of numerous trade compliance and related topics, and a seasoned speaker at a wide range of conferences, seminars, workshops and other events. Mr. Priecko is a member of many professional organizations, including The Air Force Association, the International Compliance Professionals Association, the National Council on International Trade Development, the Society for International Affairs, and the Virginia/Washington DC District 175

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Export Council. Throughout his Air Force career, he was recognized for numerous accomplishments and awarded the Legion of Merit, the Defense Meritorious Service Medal, the Joint Service Achievement Medal and many other awards and decorations. Looking ahead, Mr. Priecko is expanding his efforts in international trade to reach and better serve broader audiences with the compliance and enforcement message to promote consistent compliance with the letter and spirit of U.S. regulations.

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Conversation with John P. Priecko Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? John P. Priecko: International trade, the global integrated supply chain, U.S. exports controls, and enforcement and compliance. What characteristics help to separate you from your competitors? My personalized service, attention to detail, and program management and organizational skills. What motivates you? An interest in giving back and sharing all that I have learned with constituents and counterparts. I am always focused on exerting the extra effort to do the best job possible. What lessons have you learned as a professional in your field? I have learned to treat people the same way you want to be treated, always be responsive and maximize your networking connections. Also, be creative, innovative and lead the pack when it comes to being proactive and consistently serving customers and counterparts with the best possible product and services. I have also learned that character, honesty and integrity matter. What short-term and long-term career goals are you currently pursuing? My short-term goal is to focus on outreach, education and training of trade compliance professionals. My long-term goal is to continue to expand this effort and reach out to individuals and organizations across academia, industry and the U.S. government. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Dealing with people who are dishonest. Character, honesty and integrity remain key guiding ingredients to success despite the efforts of some who knowingly and willfully violate the law and who will do anything, say anything and claim anything to make money.

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What is the most significant issue facing your profession today? Doing more with less due to the current economic environment, being creative, and meeting the demands of growing global competition in our demanding and dynamic regulatory environment. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What are the things that I am not doing that will better serve my clients and counterparts? How do I help them better minimize exposure, liability and risk, and grow their revenue? One of my primary objectives is to make those I work with more successful. Did you ever consider pursuing a different career path or another profession? As a result of my experience and the various challenges in international trade, many counterparts suggested that I should be a lawyer because I think like one. How did you end up working in your current field? Through holding a variety of international- and trade-related positions in the military and corporate environments. I took the lessons learned there and then applied them to industry, academia, consulting/law firms, local/state/ federal organizations and anyone dealing with international trade and the global integrated supply chain. What do you find to be the most rewarding aspect of your profession? Helping people stay out of trouble and abide by the letter and spirit of the law as well as sharing my knowledge and expertise to assist others. What is your favorite or least favorite work-related task to do and why? My favorite task is putting together a program â&#x20AC;&#x201D; organizing, initiating, refining and overseeing it. My least favorite task is working with individuals who are disorganized and/or dishonest. What advice can you offer fellow members or others aspiring to work in your industry? Always stay up-to-speed on whatâ&#x20AC;&#x2122;s going on, and maintain and nurture contacts and clients at every opportunity. Who have been your mentors or people who have greatly influenced you? Itâ&#x20AC;&#x2122;s not just one person, its caring and talented people in my network, who I have stayed in touch with on a recurring basis. Through sharing information with them, I have benefited from their experience and lessons learned.

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What changes have you observed in your industry/field since you started? It has become more and more complex and there are many professionals getting into the business. What was a part-time job became a rewarding and valid career field with the ability to move up the food chain. How do you see these changes affecting the future of your industry? There will be continued growth and proliferation globally of regulatory requirements. It will become more challenging and require more attention to remain in compliance. Have you contributed to any publications or to research in your field? I have written a number of articles for industry publications, including The Export Practitioner. I am also an active contributor to blogs and a variety of LinkedIn groups. Do you do any public speaking? Yes, I am invited to speak at many conferences, seminars, workshops and related events on international trade and related topics with a focus on hands-on practical application, case study-based education and training.

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Strategic Military Analysis

Richard A. Smith Military Analyst II Applied Systems Technology Barstow, CA United States rashleysmith@dslextreme.com http://www.astusa.com Growing up on a small family farm in New England, Richard A. Smith knew that he was not meant for the farming business, so he decided to pursue a career in the military. In high school, it was determined that his family could not afford to send him to college, which further influenced his choice to enlist. For 22 years, he served the United States Army as an active duty electronics specialist. Though he was not present on the battleground, Mr. Smith’s experience with technical systems made him an integral part of tactical missions as soldiers were deployed to defend the United States. Providing them with the necessary training to ensure safety, precision and the effectiveness of certain mechanisms was critical to his leadership role as an E-8 Master Sergeant, as were his skills in fire support initiatives. He also trained groups, reported on battle scenarios and managed indirect fire missions while troops actively engaged in combat. Before assuming his current post as a Military Analyst II for Applied Systems Technologies — a software development firm serving companies in the staffing industry — Mr. Smith worked with agencies to procure government contracts for military operations and provide logistical support by building databases to accurately monitor data. Mr. Smith is certified as an electronics technician and fire support specialist, as well as in Six Sigma processes, which identify an individual’s ability to facilitate organizational change and improvement. A military veteran, he supports the California Organization of Police and Sheriffs, and Disabled American Veterans. In the near future, he aspires to expand his horizons into the consulting field, utilizing his military background and technical expertise to assist businesses and individuals. Having spent much of his career abroad on various missions, Mr. Smith now enjoys traveling within the United States occasionally.

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Conversation with Richard A. Smith Worldwide Publishing: On what topics do you consider yourself to be an expert? Richard A. Smith: I consider myself an expert on the military. What motivates you? A sense of duty. What lessons have you learned as a professional in your field? Do it right the first time. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The diversity of people; it takes a lot of knowledge before you figure out which direction you are going to go sometimes. What is the most significant issue facing your profession today? The changing battlefield; the higher-ups are not really sure what the next tasking might be, so it’s difficult to figure out what the next training should be. What advice can you offer fellow members or others aspiring to work in your industry? I’m one of those people who likes to analyze things before I go into them, but once I’ve made my decision, I’m going to go for it and stick it out. Be prepared and educate yourself before making your decisions. Did you ever consider pursuing a different career path or another profession? When I was about three or four years in the military, I knew this was the path for me. What do you find to be the most rewarding aspect of your profession? Seeing the success of the units. What changes have you observed in your industry/field since you started? The methodologies and the concepts of the senior personnel.

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Child Development and Psychiatry

Nawar M. Alnaquib, MD, Ph.D. 1) Child and Adolescent Psychiatrist, Alnaquib Child and Adolescent Psychiatry 2) Child and Adolescent Psychiatrist, Evergreen Behavioral Health Everett, WA United States alnaquib.psychiatry@gmail.com http://www.compasshealth.org “I look at my patients like they are my own children, and I love them as if they are my own children.” This mindset has provided Nawar M. Alnaquib with a successful career as a child psychologist. Specializing in child and adolescent psychiatry, pediatrics and neurology, Dr. Alnaquib has been helping children and adolescents for the past 44 years. A recent addition to Alnaquib Child and Adolescent Psychiatry, and Evergreen Behavioral Health, she serves diligently as a child and adolescent psychiatrist. Dr. Alnaquib began her career in the area of pediatrics, studying developmental pediatrics at the University of London, which she feels gave her an excellent foundation for her career as a child psychologist. In 1968, she earned an MD at the University of Baghdad, followed by a Ph.D. from The University of Sheffield in 1975. After coming to the United States, she studied psychiatry and then child psychiatry. She completed residency training in adult psychiatry at the Wake Forest Baptist Medical Center in 1998. Two years later, she completed a Fellowship in Child and Adolescent Psychiatry at Wake Forest University. Throughout the past four decades, Dr. Alnaquib has always enjoyed her work. “I can’t go one day without it,” she says. As the field is everchanging, she remains updated through her affiliations with the American Medical Association, American Psychiatric Association, American Academy of Child & Adolescent Psychiatry, and The Royal College of Physicians and Surgeons of Glasgow. In the coming years, she aspires to open a child development center and psychiatry unit.

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Conversation with Nawar M. Alnaquib, MD, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Nawar M. Alnaquib: Child development, ADHD, behavior disorders, depression, schizophrenia, and other childhood psychiatric disorders. What characteristics help to separate you from other psychiatrists? I had extensive training as a pediatrician initially in England. I then came to the United States and studied psychiatry and then child psychiatry. What makes me different is that I am more child-oriented in my work because of my background. It helps me notice subtle things that others may not notice. I have a good approach in the way that I interview a child, which is different from others. What motivates you? My love for children, and the feeling that I cannot go a day without working. What lessons have you learned as a professional in your field? As a professional, I have learned that people are all equal. They hurt the same and they think the same. People are all the same; illness can attack anybody. What short-term and long-term career goals are you currently pursuing? My short-term goal is to write a book on child development and behavior disorders. My long-term goal is to build a child development team, where everyone works together for the benefit of the child. I would also like to pursue child psychotherapy and not depend on therapists to do it for me. How do you plan to achieve these goals? By promoting it through word of mouth. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Coming from one country to the United States and changing from state to state has been stressful. I needed to adjust to the cultural changes and build my career. 183

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What is the most significant issue facing your profession today? The lack of funding for the medical profession. Did you ever consider pursuing a different career path or another profession? I started in my career as a pediatrician and then became a child psychiatrist. I have always wanted to work with children, and be able to make a difference in their lives. What do you find to be the most rewarding aspect of your profession? Seeing a smile on a childâ&#x20AC;&#x2122;s face, and when my patients come back and give me a hug. Also, knowing that I have gained their trust. What advice can you offer fellow members or others aspiring to work in your industry? You must love children, and be willing to work hard to help them. You must love what you do. Whenever you interview a patient, you should be relaxed; do not show stress. Who have been your mentors or people who have greatly influenced you? Professor R.S. Illingworth was one of my mentors. He was a pediatrician, a professor, and a famous author. He taught me how to interview children and help them to trust me.

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Program Management

Dr. Douglas L. Atha Executive Director Oasis Community Services Grande Prairie, Alberta, Canada datha@eastlink.ca http://www.thefreedomcentre.ca Living in a world of addiction until the age of 21, Dr. Douglas L. Atha came to faith after his second drug-induced suicide attempt. Following his conversion to Christianity, Dr. Atha began to look for ways to make a difference in the lives of others stuck in the same poverty and addictions he had experienced since he was 10 years old. Since coming to faith, Dr. Atha has served in various social agencies and faith-based organizations that serve to help struggling individuals take the necessary steps to become free from the oppression poverty and addiction perpetuate. He acknowledges that this oppression doesn’t just impact individuals — it is something that can be seen in communities and countries throughout the world. For the past 30 years, Dr. Atha has worked with like-minded professionals in his roles as the executive director of Oasis Community Services and senior pastor of The Oasis Fellowship. “We want to be that puzzle piece,” he says. “To be able to meet the needs of addiction in Canada and break the chains that have held our people for so long.” In the time since his darkest hours, he has earned a Master of Divinity from Trinity Western University (1997), and a Doctor of Strategic Leadership from Regent University (2005). He also became an ordained minister through The Pentecostal Assemblies of Canada, and he is a founding member of the Ground Zero Committee on Ending Homelessness. Dr. Atha also serves as an adjunct professor at Trinity Western University, where he teaches a master’s degree class in leadership. In addition, he delivers speeches internationally and at various conferences. Looking ahead, he hopes to continue his career with Oasis Community Services, and see the completion of the Oasis Center Affordable Housing Project and The Freedom Centre. A part of Oasis Community Services and the social services arm of The Oasis Fellowship, The Freedom Centre will offer addiction programs and intensive counseling services. 185

Top 101 Industry Experts

Medical Staff Services

Pauline A. Bonaventura Director (Retired) Brooklyn, NY United States mancusa@verizon.net “My goal is to protect the members of the community served by the institution in which the hospital I was employed by served,” says Pauline A. Bonaventura, who worked in the area of credentialing in the field of health care for nearly 40 years. Throughout her career, protecting the communities that hospitals served was her first priority. She ensured that the patients received the best care possible from the best doctors possible. Now retired from her post as director of medical affairs for a local medical center, Ms. Bonaventura was formerly tasked with conducting thorough investigations of medical professionals, which included educational and licensure background checks. Her focus being the tri-state area, Ms. Bonaventura moved from hospital to hospital to ensure that proper ethical codes and standards of conduct were being followed and that each staff member’s credentials requirements were up to par. “I [could] prevent a doctor from becoming a part of the staff if there [were] red flags surrounding his credentials,” she explains. Although she is now retired, Ms. Bonaventura still receives many calls for advice and doesn’t plan to stop credentialing entirely. Ms. Bonaventura maintains affiliations with several professional organizations, including the New York State Association of Medical Staff Services, the New Jersey State Association Medical Staff Services, and the National Association Medical Staff Services. She is also a lifetime member of the Weehawken Volunteer First Aid Squad, and she is a volunteer tour guide with the 9/11 Families’ Association and the Wildlife Conservation Society. She is also a volunteer with the New York City Medical Reserve Corps. In her spare time, she enjoys crocheting, crafting, and visiting the zoo. In fact, she is a lifetime member of the Central Park Zoo Volunteer Program.

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Conversation with Pauline A. Bonaventura Worldwide Publishing: On what topics do you consider yourself to be an expert? Pauline A. Bonaventura: Credentialing. What characteristics help to separate you from your competitors? My intuition, because it’s my gut feeling that makes me think there is something wrong with a questionnaire that I get back. What motivates you? I enjoy investigating and identifying possible fraud and making sure that the community that my hospital serves is provided with the best doctors. That’s what made me go into the field and reach the level that I did. I worked all over the tri-state area. I go to a hospital where the credentialing is questionable. I resolve the issues, assure that it is functioning, and then move on to help another hospital. I usually stay a few years until it’s steady, and then I move on. What lessons have you learned as a professional in your field? I have learned to question everyone, such as an applicant or a response I receive concerning an applicant. What short-term and long-term career goals are you currently pursuing? My goal is to continue credentialing, as I no longer serve as a department director. Basically all I want to do is work on a file until it is complete and accurate. Did you ever consider pursuing a different career path or another profession? How did you end up working in your current field? I started out as an executive secretary and somehow I moved into this field in order to help a department; before I knew it, I was doing the entire job of credentialing. I moved from being an administrative assistant to the director of surgery at the North General Hospital to being the director of medical affairs at the Newark Beth Israel Medical Center. There was really no chosen career path — it was just an “accident.” 187

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Changing of the bylaws. All hospitals have different bylaws and not all of them agree with the Joint Commission on Accreditation of Hospitals to assure the bylaws are in compliance with the JCAHO standards. What is the most significant issue facing your profession today? The biggest problem is that the more experienced individuals in credentialing are leaving the profession. The hospitals are not hiring certified credentialists and are moving people from other departments into credentialing, which shouldn’t be done. They really don’t have the background. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? They need to ask about the bylaws, and see what the reappointment schedule is in order to gauge the workload for the year. They should also ask how many staff members are in the office and what the reputation of the credentialing chair is, i.e. is he/she committed to credentialing. What do you find to be the most rewarding aspect of your profession? The most rewarding part of my profession was that every credential application I put through was approved. Also, I passed the Joint Commission inspection (survey) with commendation, which is the best compliment you can get. What is your favorite or least favorite work-related task to do and why? My favorite task was arranging the annual dinner dance and the annual awards program for the physicians. They were the most stressful, but I enjoyed it. My least favorite aspect was having a difficult credentials chairman. Also, when the doctors didn’t return their applications without required documentation on time was challenging. What advice can you offer fellow members or others aspiring to work in your industry? Take the certifying courses at the National Association Medical Staff Services and find out where people are giving courses locally and providing study groups. How do you see these changes affecting the future of your industry? Hospitals are putting more pressure on medical staff credentialing professionals [regarding quality assurance], which should be performed by other professionals. 188

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What changes have you observed in your industry/field since you started? When I started out, there were no training courses for my job, and there were not standards for us to follow. Now, credentialists can take certifying exams and become certified medical staff professionals or credentialing professionals. I saw everything evolve. The Joint Commission has come down harder on credentialing. Things used to be one, two, three, but now it is more difficult to get through a Joint Commission inspection as far as the medical staff office is concerned. They are looking more closely at the doctorsâ&#x20AC;&#x2122; folders.

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Juvenile Mental Health

Sheldon Braaten, Ph.D. Executive Director Behavioral Institute for Children and Adolescents Rooseville, MN United States sbraaten@behavioralinstitute.org http://www.behavioralinstitute.org From middle school on, Dr. Sheldon Braaten knew that his career would entail working with children — and he has spent the last three decades doing just that. He first gained experience working as a therapist in a mental health center in South Dakota. Dr. Braaten then served the Minneapolis Public Schools as a special education teacher from 1970 to 1993, followed by an 18-year stint as the administrator of a special school for adolescents. “I have been working with challenging kids all of my life,” he states. Now holding the position of executive director of the Behavioral Institute for Children and Adolescents (BICA), an institute that provides services for children with emotional and behavioral challenges, he uses his expertise in treating emotional and behavioral disorders to design and evaluate behavioral programs. With a steadfast goal to help children, Dr. Braaten graduated from Augustana College with a Bachelor of Arts in psychology and went on to earn a master’s degree in special education and a Ph.D. in Special Education and Educational Administration from the University of Minnesota. He is the cofounder of the Minnesota Council for Children with Behavioral Disorders and served as the Meeks Distinguished Professor of Special Education at Ball State University from 1997 to 2006. He continues to offer his services to BSU and St. Cloud State University as an adjunct professor. Dr. Braaten is also a member of several professional organizations, which aid him in keeping current on the field. He belongs to the Council for Exceptional Children, the Correctional Education Association, the Association for Behavior Analysis International, and the Council for Children with Behavior Disorders. Dr. Braaten’s motivation for the past three decades has been to improve the lives of children. The biggest lesson he has learned throughout his time working with children is that one cannot do it alone. “It’s important to develop relationships with peers in your field and maintain them,” he says. “I believe that’s the secret to a long career.”

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Conversation with Sheldon Braaten, Ph.D. Worldwide Publishing: On what topics do you consider yourself to be an expert? Sheldon Braaten: The social and emotional development of children and adolescents with challenging behavior. Did you ever consider pursuing a different career path or another profession? I think I knew from middle school on that I would be doing something with kids. I didn’t know then what it would be, but I always knew it would be something. What motivates you? Seeing people succeed and helping them toward that. Who have been your mentors or people who have greatly influenced you? A man named Frank Wood, who was one of my advisers at the University of Minnesota. He still calls me and visits me from time to time when he wants to chat. He was my adviser, my colleague and my friend. Also, a woman named Eleanor Gutezloe from the University of South Florida, who is now retired. My wife, Barbara, has been a mentor to me as well. Do you do any public speaking? Yes, on psychological skills and training, assessment, and behavior management. What lessons have you learned as a professional in your field? Giving up isn’t an option. What advice can you offer fellow members or others aspiring to work in your industry? Whatever it is you know isn’t going to be enough. It’s a lifelong learning process. They need to know how to develop relationships with colleagues, and participate in a supporting organization or group, because you can’t do it by yourself.

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What changes have you observed in your industry/field since you started? The knowledge base has expanded dramatically. The biggest thing is the research; when I started in the1970s, basically what we had was a mimeograph machine and not much else. The resources that are available now are phenomenal compared to back then. There are tools today that didnâ&#x20AC;&#x2122;t even exist 30 years ago. Itâ&#x20AC;&#x2122;s been fun to see the changes. What is the most significant issue facing your profession today? Public support.

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Trauma, Emergency Surgery and Surgical Critical Care

Maggie Brandt, MD, FACS Trauma Director St. Joseph Mercy Hospital - Ann Arbor Ann Arbor, MI United States maggie@hdl.com http://www.remotesolutionsllc.com As a trauma specialist, Maggie Brandt, MD, FACS, has been exposed to her fair share of strange cases at St. Joseph Mercy Hospital - Ann Arbor. She notes, however, that what is new to one physician might be old-hat for another. These physicians, usually those who have been around longer and who have more experience, are on hand to answer questions about unusual occurrences when they crop up. Over the years, Dr. Brandt has built up an extensive network of professionals that offer her advice and support, including her close friend, Turner Osler, and her husband, who also serves as her computer consultant. Though she greatly enjoys working as a trauma specialist, Dr. Brandt admits that the health care industry as a whole is facing serious issues as a result of the recent health care overhaul. Insurance has become a major concern, largely because, while insurance companies do not necessarily have to pay claimants depending on the nature of their contract, no patient can be turned away due to the Hippocratic Oath. This results in cases where health care providers are saddled with the entire cost of treatment, which is then passed on to the patient. Unfortunately, Dr. Brandt is unaware of anyone with a comprehensive solution to this problem, so until it can be corrected, the health care community will have to weather the changes to the best of its ability. It has often been said that the true test of one’s character is how well he treats those from whom he has nothing to gain. Dr. Brandt is a firm believer in this ideology, and she feels that a great many problems can be avoided by simple politeness. “It goes back to what your mom taught you when you were 5,” she says, “Be nice to everybody, have nice manners, and say please and thank you.” Dr. Brandt seeks to establish a good work-life balance in the near future, and while she loves her work, she plans to eventually retire and satisfy her wanderlust. In particular, she wants to take the Orient Express across Russia and travel to New Zealand, and perhaps even Afghanistan, in addition to popular vacation destinations, such as Europe. 193

Conversation with Maggie Brandt, MD, FACS Worldwide Publishing: What lessons have you learned as a professional in your field? Maggie Brandt: You can’t make this stuff up! There is always some crazy story or event that somebody’s going to say, “I’ve never heard of that,” but somebody else who’s been around longer will say “Well, I did. Twenty-five years ago we did this, this and this when that happened.” Everything old is new, and persistence is probably the key to survival. What short-term and long-term career goals are you currently pursuing? My short-term goal is trying to find a work-life balance. My long-term goals… Ultimately, I don’t want to work until I die. I want to retire at a reasonable age to travel. I’m not as hardcore as the surgeons who went before me. I want to go to Ireland and New Zealand, and I’d love to do a train across Russia (Orient Express). Prior to this recent adventure in Afghanistan, there was a whole tourist trade called the Silk Road, and that part of the country is spectacularly beautiful. And then the usual, the places in Europe that everyone talks about. What is the most significant issue facing your profession today? All of the health care reform issues, insurance companies, uninsured patients, and people who are insured that are under-insured — it’s just such a huge, multifaceted problem that I don’t know if anybody has a handle on it. It’s only going to get worse as we get older. In some states, if you wreck your car when you’re drunk, the insurance won’t pay for it because it’s illegal, but nobody is refused medical treatment. Who have been your mentors or people who have greatly influenced you? One was an assistant professor of surgery when I was a junior resident who has gone on to get a Ph.D. in statistics. He’s unbelievably brilliant and I consider him to be a friend. His name is Turner Osler. Also, my husband, who is my computer consultant. When I was a medical student, Linda Nicolette made me believe that women could be smart and good doctors all at the same time. What changes have you observed in your industry/field since you started? I remember when we wrote notes on charts, and now we have these fancy pages and pages of medical nonsense that doesn’t actually say anything, but are mandated by law because somebody thought it was a good idea. 194

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However, the implementation didn’t really take into account the unintended consequences. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? Honestly, this is something that I’ve always wanted to do. It’s got that day-today craziness that’s perfect for people who are easily bored. It’s very gratifying because you have limits and you can actually do things in a short time frame.

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Hospice and Palliative Care

Kimberly M. Cangro, RN, CHPN Registered Nurse United Hospice of Rockland New City, NY United States kcrn3boyz@yahoo.com Kimberly M. Cangro has dedicated her career to helping individuals through their last days on earth. “[Hospice care] encompasses mind, body and spirit,” she says, and as a registered nurse for United Hospice of Rockland in New City, N.Y., she truly understands what each patient needs from her, both physically and emotionally. Working in end-of-life care, Ms. Cangro is able to form a bond with her patients and their families as they are going through one of the most trying times of their lives. There have been instances when a patient shared intimate stories with her during their last couple of days that she would not have ever known if they had met under different circumstances. Over the past 15 years, Ms. Cangro has learned as much from her patients as they have learned from her. “With every experience, you can learn something about yourself,” she says. “And maybe something that will help you help the next patient or the next family [you work with].” Skilled in hospice care and pain management, Ms. Cangro oversees symptom and pain management for 12 to 15 patients a week, as well as anxiety and crisis management for patients and their families. Additionally, she cares for patients in the cardiac care unit and assists the mentally disabled. She attributes her successful career to her kindness, bedside manner, education and unconditional care. In 1999, Ms. Cangro graduated from SUNY Rockland Community College with an associate degree in nursing. She has been a certified hospice and palliative care nurse since 2007, and she is a member of the National Hospice and Palliative Care Organization, a charitable organization established in 1992 to expand Americans’ understanding of hospice care through research and education. She also supports the American Red Cross. When she finds a moment to herself, Ms. Cangro enjoys reading, horseback riding, gardening and scuba diving.

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Conversation with Kimberly M. Cangro, RN, CHPN Worldwide Publishing: On what topics do you consider yourself to be an expert? Kimberly M. Cangro: Pain and symptom management, and family counseling. Did you ever consider pursuing a different career path or another profession? I knew I would go into hospice nursing before I graduated nursing school. I had a friend who lost three family members — her mother, father and sister — and they brought in hospice care for them, and I was able to see what they could do for them. What characteristics help to separate you from other nurses in hospice care? My ability to accept someone for who they are and not judge what has happened with them. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? As a clinician, I know what could or should relieve X, Y or Z. However, many times the patients themselves or the family members are not accepting of that. It’s frustrating for me because I’m watching the patient suffer. What advice can you offer fellow members or others aspiring to work in your industry? For the younger generation, there is so much that they hear about health care and the problems with health care that it steers them away. I tell them that there are always challenges in any field and it shouldn’t stop you from pursuing a career in health care if that’s what you really want. There are many more options available today, and the flexibility and portability of this career is incredible. Who have been your mentors or people who have greatly influenced you? There were several people who influenced me and gave me good input. My late husband was a wonderful supporter and pushed me through school. 197

Top 101 Industry Experts

Nurse Education

Elaine D. Caso, MS, RN 1) Nurse Educator, Elmira College 2) Nurse, Arnot Health Elmira, NY United States delhealth@aol.com As a child, Elaine D. Caso suffered from severe burns, and as a result, spent a great deal of time in the hospital. Each time she went in, she was treated wonderfully by her nurses. These were the experiences that made her realize that she wanted to become a nurse. In 1954, she pursued her goal and became a registered nurse through the University of Pennsylvania. She currently holds dual roles as a nurse for Arnot Health and a nurse educator at Elmira College. With a background in medical-surgical nursing, community health and complementary health therapies instruction, therapeutic touch, Reiki, healing hands and pranic therapy, Ms. Caso teaches nursing studies and anthropology, trains nurses on non-Western complementary health techniques, and teaches smoking cessation and cardiac risk reduction techniques. In order to remain updated in the ever-changing field of health care, she is a member of several professional organizations, including the New York State Nurses Association, the American Nurses Association, and Sigma Theta Tau International. In 1982, she became the recipient of a Master of Science from Syracuse University. As Ms. Caso has dedicated nearly 60 years to nursing, she received the Nurse of Distinction of the Finger Lakes Area by the New York State Senate in 1990, and was presented with the Rotary Four-Way Award in 1998. In May 2012, she received the Carolyn Britton Nurse Excellence Award, a nursing award from the District Nurses. She credits her successful career to her education and clinical experience. In addition to her work as a nurse and nurse educator, she also supports a local health care center. As the years progress, Ms. Caso hopes to continue teaching. A supporter of Harmony, Inc., an international organization of women a cappella barbershop-style singers, Ms. Caso also sings with a group called Crystal Chords. When she is able to steal a moment away from her professional duties, she enjoys gardening, learning how to play the cello, and spending time with her grandchildren.

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Conversation with Elaine D. Caso, MS, RN Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Elaine D. Caso: Nursing and health care in general. I also teach non-Western complementary health therapy and energy work, and I do community outreach for different places, where we emphasize caring for yourself to prevent heart disease, diabetes and other illnesses. What characteristics help to separate you from other nurses? My determination and education, and the fact that I have had wonderful mentors. I am strong spiritually and I see people as good. I like to be challenged, I have a wide variety of interests, and I am blessed with high energy. I am motivated by my profession because I love what I do and I work at it. I believe many nurses share these same characteristics. What advice can you offer fellow members or others aspiring to work in your industry? Nursing is a helping profession, so it helps to be a caring person, and interested in working with people who are different and who are sometimes ill. It is good to be understanding of one another and to be present in all interactions with others. There are many opportunities and the sky is the limit. There will be times that they will [consider] difficult, but if they work hard and remain focused, they can be successful. Be giving of yourself, have a desire to help others and a willingness to work hard. Seeking out “extracurricular” activities to have other interests is healthy and helps prevent “burning out.” Caring is an art that can be learned. What is the most significant issue facing your profession today? There is a shortage of nurses. There are people who want to become nurses and then find that it is not for them. Also, the work is hard. [The nursing population is aging], and because of that, there are fewer young nurses and more aging nurses. Many nurses work in hospitals where work can be difficult, especially for aging nurses. There is a shortage of nursing faculty to educate and mentor novice nurses. Professional fatigue (burnout) is also a major concern. 199

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What motivates you? I love what I do and I am interested in seeing [the field] grow. Much of my work is teaching, but I am also a clinical expert. The teaching aspect for me is exciting because I see people learn to care for themselves and have an “a-ha” moment. I see students who are learning and who are enthusiastic about it. They encourage me to continue to be a good teacher, and continue to learn and excel. What lessons have you learned as a professional in your field throughout the years? I have learned that people need to care for themselves; I can’t do it for them. What I can do is help them know what they need to do and encourage them to have the motivation to do that. Nurses can assist people with their needs until they can do it for themselves. Once they care for themselves, they will begin to heal. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Time is the biggest issue for me — having enough time to do all that I want to do. There are so many things that I want to accomplish still. Also, policies sometimes prevent open exchange of views and ideas. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? No, I’ve wanted to become a nurse since I was 7 or 8 years old. I’ve always wanted to help others. What do you find to be the most rewarding aspect of your profession? Seeing people realize that they can change their [lives]. When they are provided with education and guidance, and one can assist them to be able to care for themselves, they will feel empowered; it gives them a sense of self-worth. It is rewarding to see the advancements in the nursing profession. Part of the thinking now is to envision the global community and the role of the nurse in that community. How do you see these changes affecting the future of your industry? Nursing research helps to make lives better; it has influenced the profession to be more independent/interdependent. The evidence-based practice guides thinking and interventions. Expanded opportunities and education provide a wider range of professional/career development. Men in the profession expand a broader base of thinking and activities. 200

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What is your favorite or least favorite work-related task to do and why? Public education is exhilarating — teaching the public about health. Working with health centers is also rewarding. Educating students is worthwhile and challenging. My least favorite task is staffing. Who have been your mentors or people who have greatly influenced you? I’ve had so many — it’s very hard to name them all. I like the philosophy of Florence Nightingale and a current nursing theorist, Barbara Dossey. Have you contributed to any publications or to research in your field? I have published some short abstracts for our honor society and have written articles for our hospital newsletter. One of my goals is to write more for publication. I conducted a research study for my master thesis. Do you do any public speaking? I do, and I speak on the topic of stress management and relaxation. What changes have you observed in your industry/field since you started? When I first became a student and a young nurse, nurses were limited in their nursing activities. Nurses worked under the direction of the physician. At that time, I don’t think nurses even measured blood pressure. Nurses do complete physical exams, diagnose health-related problems, and make a plan of care with the client/patient. There are many more ways that nurses can be helpful to people. Nurses can be experts who drive the profession. Nurses have a more expanded role as midwives, nurse practitioners, nurse anesthetists, and clinical nurse specialists. There is more emphasis on educational preparation for the nurse. For example, a BS, MS, and Ph.D., which is very different than 50 years ago. The profession now has a significant body of knowledge resulting from nursing research. Nurses have major roles in research, exploring better ways to treat people and make lives better. Nurses may also practice independently. Nurses are more legislative-conscious and accept a wider role in influencing legislation, especially as it relates to health care.

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Strategic Medical Education

Dorothea “Doris” Diederiks Founder, President InteGro-MC Hoboken, NJ United States doris.diederiks@integromc.com http://www.dorotheadorisdiederiks.com One of Dorothea “Doris” Diederiks’ mentors once said, “You need to make it happen for yourself. Break down barriers — there is nothing between you and the top, except yourself.” As the founder and president of the strategic medical education company, InteGro-MC, Ms. Diederiks has proved to be a go-getter, and uses her ambition to make a difference and build great teams to achieve success. InteGro-MC offers innovative platforms to the medical marketing community spanning from product launches to the revitalization of declining brands in mature markets. Holding 25 years of experience in pharmaceutical marketing and sales with global knowledge of mature and emerging market segments in the fields of oncology, virology, immunology, Ms. Diederiks, as a member of the InteGro-MC team, strives to not only improve global health care outcomes, but also increase the education levels of health care providers and patients in all markets. InteGro-MC’s core mission is to partner with its clients, and develop innovative solutions based on their current needs and future goals, thus creating a sustainable competitive advantage. It also strives to implement innovative platforms that address the ever-changing industry, and partner with scientific leaders and clients to improve patient outcomes. Ms. Diederiks attributes her success to being inventive, building and leading great teams, and her ability to work closely with her clients. Although she is known in her field for her expertise in marketing and ability to form close relationships with her clients, she began her career as a microbiologist. While working in a laboratory, her boss suggested that she may not be in the right place due to her active personality. So, taking his advice, she began working as a representative in the pharmaceutical industry, eventually gaining management positions. Throughout her career, she has been very innovative, working on major product launches for medium and large pharmaceutical companies. As in any field, obstacles often surface, especially when working in one that is male-dominated. Ms. Diederiks explains, “It is more difficult as 202

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a woman in business because we need to work smarter and harder in order to be seen on the same level as the male counterpart.” Throughout her 25 years, she hasn’t let anything as minute as gender hinder her from achieving success. Her steadfast desire is to fill the need in emerging markets, improve education and increase knowledge for health care professionals and their patients. Working in the emerging markets, one needs flexibility and an understanding of the cultural diversities and needs, which Ms. Diederiks provides through her own experience. Ms. Diederiks earned a Bachelor of Science in Microbiology in 1978 while living in South Africa, and in 2002, she earned an MBA from Bond University, located in Australia. In addition to being presented with two U.S. President’s Club awards, she also received multiple sales awards while working in South Africa. She is a member of PMAG, Pharmaceutical and Health Care Professionals Worldwide, The Global Marketing, and volunteers as co-director for marketing for the HBA Metro Chapter. As the years progress, Ms. Diederiks aspires to foster partnerships that have the potential to change patient outcomes, and engage scientific leaders and nurses in innovative programs that will help educate patients worldwide. She wants to make a meaningful difference in improving patients’ awareness and knowledge of their disease. She also hopes to become involved with public speaking on innovative marketing engagement platforms and successful execution, and intends to focus more on her philanthropic and humanitarian interests in order to give patients better access to health care through improved knowledge.

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Conversation with Dorothea “Doris” Diederiks Worldwide Publishing: On what topics do you consider yourself to be an expert? Dorothea “Doris” Diederiks: Strategic marketing, scientific leader engagement, and innovative marketing and educational platforms. What characteristics help to separate you from your competitors? My innovative thinking, entrepreneurship, relationship-building skills, adaptive thinking skills, and ability to take on challenges. What motivates you? Success and achievement, and my ambition to make a difference. Also, helping others to achieve success on a business or personal level. What lessons have you learned as a professional in your field throughout the years? In the marketing field, arrogance is not a good characteristic to hold. If you are overconfident, then sometimes you do not see or embrace all of the opportunities around you and you do not attract and optimize talented individuals. What short-term and long-term career goals are you currently pursuing? My short-term and long-term goals are to focus on the emerging markets in developing countries and increase the partnership between the pharmaceutical industry and physicians in order to improve patient knowledge that will impact treatment outcomes. How do you plan to achieve these goals? I plan to drive and nurture partnerships between health care providers and the pharmaceutical industry that can change the world. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? For me, the biggest obstacle is dealing with individuals who are closedminded and unwilling to listen to the value a person can add. What do you find to be the most rewarding aspect of your profession? Successful programs that made a difference and helped to improve education, treatments and health care outcomes for patients. Who have been your mentors or people who have greatly influenced you? I have been very fortunate to have had many mentors throughout my life. In every position I have held, I was able to learn and grow to a new level. 204

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What is your favorite or least favorite work-related task to do and why? My favorite aspect is taking a challenge and coming up with innovative ideas that will fuel growth with available resources. My least favorite part is sometimes the long slow road to implementation, but I have learned how to manage this. What advice can you offer fellow members or others aspiring to work in your industry? I would say that keeping great relationships with co-workers and clients will benefit you for years to come. Integrity and trust are core building blocks in any business partnership. In such an industry where everyone knows each other, you should never burn a bridge. I also think that creative and innovative thinking will set you apart and allow you to achieve so much more. Donâ&#x20AC;&#x2122;t be afraid to suggest something different! What changes have you observed in your industry/field since you started? There have been major changes, more so in compliance and legislation. It has become a more regulated industry, which is good as it protects all of the parties involved. How do you see these changes affecting the future of your industry? I think that it will emphasize more analytical thinking and strategic decisionmaking. We need to ask the right questions and focus on the right issues to improve patient outcomes. What is the most significant issue facing your profession today? As a small-business owner with innovative ideas, there is limited ability to service pharmaceutical companies that have closed vendor networks. Did you ever consider pursuing a different career path or another profession? No. The pharmaceutical industry has been so exciting and worthwhile. Throughout my career I have had the opportunities to make a difference in patientâ&#x20AC;&#x2122;s lives.

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Top 101 Industry Experts

Wellness Advocacy

Gail Krippaehne Easling Independent Associate, Wellness Consultant Mannatech, Inc. easlings@earthlink.net http://www.navig8.biz/wellness4life Immediately following high school, Gail Krippaehne Easling began pursuing a career in the field of fine arts. Her primary focus in college was pursuing a career in art and art education. However, shortly after graduation, her life took a major turn â&#x20AC;&#x201D; she became a wife and mother. Reflecting upon her own experience of her motherâ&#x20AC;&#x2122;s lifetime struggle with illness, she began extensive research in the area of health and wellness. The journey was intense, as family funds were limited. The goals and focus of her life became staying well in order to avoid doctor and hospital visits, and costs. Being the one responsible for the welfare of her family, her ambition was to provide the most natural ways possible to help her family stay well by the most economic means. It served her family of 12 well and laid a foundation for future generations. Over a 40-year career as a home executive director, educator and life coach, Ms. Easlingâ&#x20AC;&#x2122;s major accomplishments have been improving married life, offering character training and development, and building a family dedicated to bringing God honor and glory. Today, her desire is to help others improve their quality of life. She has gained expertise in a variety of fields, including teaching, counseling, human development, human resources and networking, and now, she is garnering her expertise as a social entrepreneur in a global business. She currently serves Mannatech, Inc. as an independent associate and wellness consultant. In 1972, Ms. Easling earned a Bachelor of Fine Arts from Pacific Lutheran University. She went on to become a Weight Management Adviser, a GlycoNutritional Wellness Consultant and an Integrative Wellness Representative. She utilizes the skills that she gained in these fields in her day-to-day responsibilities. As an associate with Mannatech, she believes that one can restore optimal health and wellness by using advanced Glyconutrient technology and real food technology solutions. In the coming years, she hopes to increase awareness and work toward establishing a global wellness center. Ms. Easling considers helping others improve their health and wellbeing to be among her top priorities; she also places an emphasis on her 206

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family life and enjoys spending time with her loved ones every chance she gets. Nothing has been more satisfying than laying a foundation of wellness and leaving a legacy for future generations. She enjoys making a difference in the world.

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Conversation with Gail Krippaehne Easling Worldwide Publishing: What lessons have you learned as a professional in your field? Gail Krippaehne Easling: I have learned that peopleâ&#x20AC;&#x2122;s health is affected by many factors. Much of our sickness is caused by unforgiveness, damaging relationships, as well as the lack of proper nutrition and a deficiency in vital, natural, food-based nutrients. What short-term and long-term career goals are you currently pursuing? I am working on a business plan for a global wellness center that reflects and offers many aspects of wellness. It will include an information and training center for doctors and other health-related occupations to receive instructions in the area of glycomics. It will be a center where people can recover from the debilitating effects of domestic violence, and the campus will have temporary and long-term housing for those seeking wellness interventions. In addition to the educational components of continuing education, there will be recreation spots, a state-of-the-art ice rink, art as visual healing, and an atmosphere of peace. My goals also include a marriage reconciliation lodge, a chain of â&#x20AC;&#x153;The 5000â&#x20AC;? restaurants and an end-of-life care facility. There are more than 50 titles of books for me to write, and people to love and share time with. We will see just how much I get done, with the help of others, before I die. To say the least, I have plenty to do to keep myself busy for the rest of my life. I am looking forward to meeting new friends and associates. What is the most significant issue facing your profession today? The most significant issue facing my profession is the personal limiting belief systems of many individuals. What do you find to be the most rewarding aspect of your profession? The most rewarding aspect of my profession is when my clients experience meaningful life transformations and are grateful for the change. What is your favorite or least favorite work-related task to do and why? One of my favorite work-related tasks is having the understanding of wellness 208

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embraced by those who had once opposed it or didn’t understand what contributed to it. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Am I willing to think outside my current paradigm? Am I willing to listen to someone outside of my current medical industrial complex box regarding how to get well and live at optimal levels of wellness? Can I trust this person, knowing that they have my best interest at hand? Is this person a living example of what I want for my own life? Am I willing to do what it takes, over the long term, to get the results I want, knowing that lasting change takes time? Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? Yes. I was looking forward to a career path in art, both as a professional and an instructor. What changed my direction was becoming a wife and mother. While living on a limited income, I began sensing the urgency to discover how to keep my family well and reduce the costs of “sick care.” Having lived with my mother and watched her struggles with sickness, I longed for a different outcome with my family. Thus, I became an avid researcher and an overcomer. What advice can you offer fellow members or others aspiring to work in your industry? Become a social entrepreneur. Make the rest of your life count in a big way and change the face of history. Begin taking the steps necessary to ensure meaningful and lasting success. Whether it is part time or full time, you can still move forward toward the goal. Learn to think outside the old boxes of mindsets that limit your options to “sick care” alone. For a small fraction of the costs of “sick care,” you can invest in your personal wellness and the wellness of others, and enjoy living a richer, fuller life. Then, as you help others improve the quality of their lives, the cost of your “wellness program” is paid for and you are able to enjoy a life full of rich, meaningful purpose. You can embrace another source of income as well — what can be better than that? Who have been your mentors or people who have greatly influenced you? My all-time greatest mentor has been God’s Holy Spirit. When life seemed desperate and in need of answers, he was always there leading the way. My other mentors have been my parents for the many life lessons they taught me, and my husband, who has been faithful in leading our family in pursuing God. His leadership led us to many individuals that have shared wisdom for 209

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life. In my early 20s and following, Mr. Bill Gothard, with the Institute In Basic Youth Conflicts and the Advanced Training Institute, is the one who helped me turn my life around. Throughout the years, his rich wisdom and insights have been the foundation to our family’s life journey. Over time, there are really too many to list, but they include Dr. Agatha Thrash, Dr. Weston Price, Dr. Bill McAnalley, Mr. Sam Caster, Dr. Gill Katts, Ken Blanchard, Buck Jacobs with the C-12 Group, Dub and Dick Page with SOAR International, Dennis Rainey, A.W. Tozer, Don Richardson, Jonathan Edwards, Dietrich Bonhoeffer, Thomas J. Stanley, William D. Danko, Robert T. Kiyosaki, Dave Ramsey, Richard Wurmbrand, David Barton, Henry and Richard Blackaby, and many, many more. I would never be able to name them all. Our family library is full of the men and women who have shared rich insights regarding living, and each of their lives has helped to transform our lives. Our family considers them true and abiding friends that we can visit with again and again. What changes have you observed in your industry/field since you started? I have seen wonderful and huge changes, starting with just a few being people’s awareness of the impact of diet and nutrition on sickness to current science and technology validating how nutrient deficiencies contribute to much of our decline in health and wellness. More people are beginning to understand the connection. How do you see these changes affecting the future of your industry? As more and more people begin to accept personal responsibility for the contributing factors surrounding their decline in health and wellness, the global community will begin to experience lower “sick care” costs, improve their ability to think more clearly, and enjoy the benefits of greater productivity. People will be able to embrace a new way for caring for one another in real and tangible ways, thus improving life for everyone. The emerging field of glycomics and glycobiology is changing lives. Like the computer, iPads and other technical advancements, glyconutrients will become an everyday part of our lives. On what topic(s) do you consider yourself to be an expert? “An expert,” is an interesting concept. As I pondered that thought years ago, I came across a passage in the scriptures that reads, “If anyone thinks that he knows something, he does not yet know it as he ought to know.” So that is to say, I just keep learning new insights as they unfold. Nevertheless, let me say that the areas of my greatest focus, attention and study have included the Word of God, husband and wife relationships, parent-child relationships, spiritual warfare, helping people come to spiritual, 210

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emotional, and physical freedom through forgiveness and the healing of their emotions, and now more recently by becoming a social entrepreneur using Mannatech as the vehicle to impact global change. We can all become a part of changing the outcome of malnutrition by investing in our own health. What characteristics help to separate you from your competitors? I am an example of what I live and believe. I am about “real” life, real answers to life’s most challenging problems and the creator of a legacy of transforming lives. What motivates you? God’s love for mankind and my reciprocating love for him. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The old paradigms that permeate the thinking of our culture and the struggle people have in embracing a new way of thinking and living.

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Public Health Nursing

Irma Jean Eufinger, RN, BSN Senior Nurse Call Oklahoma City-County Health Department Oklahoma City, OK United States irma_jean_eufinger@occhd.org Irma Jean Eufinger is a dedicated proponent of preventing illness and promoting health and wellness. A testament to her devotion, she has served as a nurse for more than 50 years. Her initial interest in the field was sparked after she demonstrated a natural talent for nursing while caring for her sick grandmother. She currently serves as a senior nurse call for the Oklahoma City-County Health Department, where she finds gratification in teaching women and children the best health practices, and impacting their lives in a positive manner. Ms. Eufinger embarked on her journey into the health care field in 1959 after earning a Bachelor of Science in Nursing from the University of Oklahoma. Throughout her career, she has applied the knowledge she earned in educating employees on nursing health topics in every position she has held. As a senior nurse call, she creates awareness regarding communicable diseases and acts as a liaison regarding immunizations for domestic and international travelers. She is currently writing the history of her agency. “When I came to work here, the very first people to open the doors of the health department in Oklahoma County were still working here.” She enjoys hearing stories; she listened to everything they talked about and wrote it all down. She is the only person now who can speak to how they did their work and how they got it started. Ms. Eufinger spent a decade working in hospitals before attaining her current position with the Oklahoma City-County Health Department, gaining a vast amount of knowledge. “When you stay in a business that long, you see not only new things and changes, but you see the old things rotate back through,” she says. She has seen the industry try new things and realize that they don’t work nearly as well as the way things were done 15 years ago. In order to keep herself fresh on the innovations of the field, she is a member of the Oklahoma Public Health Association, the Oklahoma Nurses Association, and the American Public Health Association. Ms. Eufinger has received several awards related to education and animal rescue. She continually updates her knowledge in the field of public health and is constantly seeking out new resources for the citizens of her community. Although the thought of retirement crosses her mind from time to time, she hopes to continue in the nursing field in the future. 212

Conversation with Irma Jean Eufinger, RN, BSN Worldwide Publishing: On what topics do you consider yourself to be an expert? Irma Jean Eufinger: Public health and education. What motivates you? Work — I like to work and I always have. I started my first paying job when I was 14. What do you find to be the most rewarding aspect of nursing? The vast variety of jobs that are available. When nursing began, it was very limited and hospitals were about it. What was your most memorable experience with a patient? There were lots of things that were outstanding during half of my hospital experience. I spent that time in cancer and cardiology research. I worked at the Oklahoma Medical Research Foundation, which had the second cure in acute leukemia in the world. You don’t get much more exciting than that. We were always busy teaching young students right out of medical school. What short-term and long-term career goals are you currently pursuing? My goals are always to educate as many people about good health as I can. Who have been your mentors or people who have greatly influenced you? I have had many mentors at the University of Oklahoma and several nurses who have influenced me. I love to learn and want to learn as much as I can — you can never stop learning.

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HIV Specialty Care

Samara M. Gabree, ANP-C, AAHIVS Nurse Practitioner, HIV Specialist Albany Medical Center Albany, NY United States gabrees@mail.amc.edu Having developed the desire to be a doctor at the age of 5, Samara M. Gabree pursued higher education in the field of health care. However, not wanting to spend 10 years in school, she explored other options that would allow her to help others, and decided to become a nurse practitioner. In 1998, she earned a Bachelor of Arts in Psychology from Syracuse University, followed with a Bachelor of Science in Nursing from Russell Sage College one year later. After serving as a nurses’ aide in the HIV unit during her registered nurse training, Ms. Gabree was motivated to become a nurse practitioner specializing in HIV care. Ms. Gabree currently serves as a nurse practitioner and HIV specialist for Albany Medical Center. “We look at the person, not the illness,” she says, which she believes should be the first priority; the person needs to be treated first. “Once you get to know the person, you can then treat the illness.” She feels that her ability to form deep, trusting partnerships with her patients is a key to her success. Over the past 15 years, Ms. Gabree has honed her skills in adult primary care, HIV specialty care and substance abuse treatment. She holds a Master of Science in Nursing, which she earned from Sage Graduate School in 2006, and she serves as a primary care provider at the Albany Medical Center, offering HIV specialty care. She also manages all acute and chronic conditions for a caseload of more than 220 patients, and teaches miniresidents about HIV specialty care. Additionally, she has served as an adjunct professor and clinical instructor for the registered nurse program at Maria College and the licensed practical nurse program at the Capital Region Board of Cooperative Educational Services. Ms. Gabree is extremely active with the local HIV community, working with fellow HIV/AIDS nurses in an effort to improve HIV-related education opportunities for local health care workers. She has held positions of leadership in the Capital District Chapter of the Association of Nurses in AIDS Care, which provides four annual dinner lectures on HIV-related topics. She also speaks for the Gilead HIV Sciences Community Speakers Bureau to provide HIV education to patient groups, case managers and community214

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based organizations. As the years progress, Ms. Gabree hopes to expand her HIV practice, become more involved with substance abuse treatment, and possibly obtain a postgraduate certificate as a psychiatric nurse practitioner so she feels more comfortable treating the mental health of her patients.

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Conversation with Samara M. Gabree, ANP-C, AAHIVS Worldwide Publishing: On what topics do you consider yourself to be an expert? Samara M. Gabree: I consider myself to be an expert in HIV care, the treatment of HIV and the practice of prevention. Also, I work hard to provide substance abuse care for my patients. What characteristics help to separate you from your competitors? I think the reason why I am so good with my patients is because of my personal experience. I can relate on levels that, honestly, most providers can’t. It makes me better at what I do. Most professionals haven’t dealt with mental illness or depression their entire lives. I have been sober 11 and a half years, so I really can relate on so many levels. What motivates you? With my patients, what motivates me is that they can be healthy and live absolutely normal lives. No matter how sick they are when they come to me, the fact that they can get better and be active participants in life motivates me. What frustrates me the most is when they can’t accept the fact that they have mental health or substance abuse issues, or that they have HIV. That limits them [in caring] for themselves. You can’t help someone who isn’t willing to help themselves or who isn’t ready. Some people can’t accept their diagnosis and it puts them in a PTSD cycle and they can’t move or get beyond it. What short-term and long-term career goals are you currently pursuing? This is one of the hardest questions I ever get because I worked from 1998 to 2010 with the goal of being an HIV specialist/nurse practitioner at Albany Medical Center, and I achieved that. I worked so hard to get there, and now that I’m there, it’s a very busy and demanding job. I talk on speakers bureaus, but I would rather do community talks where I can educate patients. I feel that I am very good at that aspect. I also work with an overdose prevention program and I’m really excited because I’m doing a lecture for the PTA legislation committee to talk about overdose prevention in New York and how it works. 216

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How do you plan to achieve these goals? I plan to continue my outreach for HIV care and I am trying to find avenues to educate those who are already within HIV care. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? Since I was five years old, I wanted to be a doctor. However, it was during my senior year at Syracuse when I really started to research my options, such as taking the MCATs. I started to think about where I was going from here, but I realized that I wasn’t interested in the eight to 10 straight years of school ahead of me. I wanted to be in medicine and I saw what a nurse practitioner could do and that was immediately my goal. What do you find to be the most rewarding aspect of your profession? The personal relationships that I build with my patients; it’s a friendship more than just a patient-provider relationship. I enjoy building into that and the work it takes to get there. When I get to that point, I not only have a wonderful relationship with this great person, but a therapeutic relationship is built. What is your favorite or least favorite work-related task to do and why? The actual documentation because it’s time-consuming; I want everything to be comprehensive. Who have been your mentors or people who have greatly influenced you? My parents. When I first became a nurse in the HIV unit, there was a nurse practitioner, who I now still work with, who was active in the local chapter of the Association of Nurses and Aids Care, and she got me very involved and I have now been on the board for 11 to 12 years. She was inspiring and she had all the qualities that I find now are very important. When I had one of my rotations as an RN for professional leadership, she let me do some work with her and then when I was a nurse practitioner, I did one of my latest rotations with her at the clinic I work at now. When I graduated, my last rotation was done at a community health center and I worked in primary care in HIV with this one doctor, and at the end of my rotation, he helped them create a position for me. He needed help with the HIV department. He is an amazing Renaissance man with a million hobbies and hidden talents. He reminds me a lot of my father, and we could joke and laugh. Everything was a teaching moment for him and I learned primary care from him. They were preceptors, teachers and friends.

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Do you do any public speaking? I do a lot of lectures through drug companies for the community-based organizations. I also speak for the AIDS Education and Training Center and the NYS HIV Clinical Education Initiative. What changes have you observed in your industry/field since you started? I would say the absolute pendulum swing from terminally ill disease care to primary care with the emphasis on chronic disease management of HIV. It has changed so dramatically and some of the old providers who are still doing HIV care have to struggle because for so many years they didnâ&#x20AC;&#x2122;t do primary care and now the focus is blood pressure, cholesterol, and diabetes. They have to learn all of those things more. However, I came into it at a time where I was already doing primary care.

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Orthopedic Trauma Care

Craig Castleman Greene, MD Orthopedic Surgeon, Traumatology and Sports Medicine Professional Baton Rouge Orthopaedic Clinic Baton Rouge, LA United States ccgreene@brortho.com http://www.craigcgreenemd.com “I don’t consider what I do to be a job, but a calling,” says Dr. Craig Castleman Greene, orthopedic surgeon and traumatology and sports medicine professional for Baton Rouge Orthopaedic Clinic. “I will take care of whoever God puts in front of me,” he says. For the past 13 years, Dr. Greene has focused on his patients’ well-being, not on where his next paycheck is coming from; one of the most valuable attributes a doctor can hold. His expertise is in treating orthopedic trauma patients, and he specializes in performing pelvic reconstructive surgery. Dr. Greene earned an MD from Louisiana State University in 2000. He then completed a rotating internship in orthopaedic surgery at Scott & White Hospital in Texas, a residency in orthopaedic surgery at the Texas A&M Department of Orthopaedic Surgery, and a fellowship in orthopaedic traumatology at the Harborview Trauma Center. He has been a board-certified orthopedic surgeon through The American Board of Orthopaedic Surgery since 2008, and also holds board certification in sports medicine. Recently, Dr. Greene was approached to design a mattress for the Serta Mattress Company. The Dr. Greene Sleep System by Serta is “just what the doctor ordered,” and half of the proceeds from each sale goes to Dr. Greene’s charitable foundation, The Greene Team Charitable Fund. This nonprofit organization was established to provide free health care to underprivileged children affected by natural disasters. Teaming up with the U.S. Armed Forces, Dr. Greene and his team of professional health care providers are able to establish mobile medical units quickly to supply urgent care for children in need. Dr. Greene has been a Fellow of the American Academy of Orthopaedic Surgeons since 2012, and in 2000, he was given the Moses Maimonides Award for Ethics in Medicine and was named an Outstanding Medical Student in Orthopaedic Surgery. In addition to working with Baton Rouge Orthopaedic Clinic and his involvement with his charity, Dr. Greene also serves as a clinical assistant professor of orthopaedic surgery for the Louisiana State University Health Science Center’s Department of Orthopaedics. Away from his professional duties, he enjoys spending time with his family, outdoor activities and golfing. 219

Conversation with Craig Castleman Greene, MD Worldwide Publishing: On what topics do you consider yourself to be an expert? Craig Castleman Greene: Orthopedic surgery in general. I also completed a trauma fellowship at Harborview Medical Center, which is one of the premiere trauma institutions in the world, and I am board-certified in sports medicine. What characteristics help to separate you from others in your field? I have been blessed with terrific mentors, including Robert Probe, who just finished his stint as the president of the Orthopedic Trauma Association. I remember one time in training there was an ice storm and he wasn’t even on call, but we went to him concerning patients and he said, “Well, let’s get started.” He had an incredible sense of not being overwhelmed and would just take care of things no matter how big the task was. That inspired me to be more like that early on in my training. What motivates you? My desire to succeed. My goal every day is, how can I help and how can I give? My emphasis is not on how can I squeeze another dollar out of a situation, but it is placed on the patient. I have been shaped by my faith, my incredible mentors, and my failures and short comings. I am very grateful for all of those. What lessons have you learned as a professional in your field? “Good judgment comes from experience and experience comes from bad judgment.” I feel like I can always learn. What advice can you offer fellow members or others aspiring to work in your industry? I don’t consider what I do to be a job, but a calling. It has to be because there is incredibly difficult training, long hours, and you will be underpaid for many years. There are also liabilities and you will be exposed to different illnesses. What I would ask them is, “What would you get up to do the rest of your life? What could you eat, breathe and sleep?” Whatever the answer to that question is, is what you should pursue. 220

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What short-term and long-term career goals are you currently pursuing? My goals are a little different than others in my industry. I have 29 partners and all of them are amazing and talented, and one of things that we talk about is that every step along the way leading up to this point, there was a measure, a grade, a test, an accomplishment or an achievement. At our level now, excellence is difficult to measure. You measure it on how patients are doing or on an outcome — it shouldn’t be measured on income. One of my goals, challenges and desires is to have excellence with balance, which is something no one can measure. I’m not really concerned with how much money I make because all of my needs are met. With balance, I feel that I can always be a better doctor and part of a team. How do you plan to achieve these goals? I work as part of an excellent team and do my very best every day for my family, my practice and my charity work. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The amount of information in medical school was quite challenging and difficult. I also feel that I got married at a young age, and to start a marriage and a profession that requires all of you at the same time was incredibly difficult — [it’s] finding a balance between a good marriage and a good profession. How do you see these changes affecting the future of your industry? We will need to adapt to the needs of the patients. Did you ever consider pursuing a different career path or another profession? I wanted to play football for a living, but after my sixth knee surgery, it was very evident that that wasn’t going to happen. I was also a part of my church as the youth minister for a while, so I considered a career in ministry. I was given advice that I could serve God no matter what profession I pursued, which was critical advice for me at that time. What changes have you observed in your industry/field since you started? I sense that patients have higher expectations and less understanding today. It is challenging to provide high-level care for patients with the demands of the patient as well. What is the most significant issue facing your profession today? How is society going to pay for medical care? How will we take care of the poor and elderly? I like to think about a global approach to health care. 221

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Who have been your mentors or people who have greatly influenced you? My parents; Robert Probe, MD, who is chairman of the Texas A&M University Health Science Center; T. Bradley Edwards, MD, a shoulder surgeon at the Texas Orthopedic Hospital; and Chip Routt, MD, the fellowship director of the Harborview Medical Center. What do you find to be the most rewarding aspect of your profession? There was a kid in college who broke his pelvis, but he didn’t have health insurance, and I helped him because I thought it was the right thing to do. He brought his bill in and said, “Dr. Greene, I owe you $20,000,” and he said he couldn’t pay it. I looked at him and said, “Pay it forward. Don’t worry about it. It’s all going to work out.” He went on and moved to Florida where he got a job selling mattresses. In the meantime, Serta and I teamed up to create a mattress, so I have this mattress line. The same kid moves back to the area and tries to find a job in town selling mattresses, which he did, and when he walked in, he saw the Dr. Greene mattress. He asked his employer if that was the Dr. Greene in town, and they said yes, and he told them that I was the one who fixed his pelvis and told him to pay it forward. He said that I kind of gave him his life back and he was going to sell more mattresses for me than anybody. I think that’s neat because I didn’t know that was going to happen, and I got an incredible sense of satisfaction out of doing something for someone who could never repay me. That was almost worth more than any payment.

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Public Health

Dr. J. Eugene Grigsby III President, Chief Executive Officer National Health Foundation Los Angeles, CA United States jgrigsby@nhfca.org http://www.nationalhealthfoundation.org The National Health Foundation (NHF) has been addressing health care issues of the underserved for more than 35 years. Dr. J. Eugene Grigsby III has been serving as the president and chief executive officer of this public health care charity for more than a decade, applying his skills in research and program development. In this position, he regularly meets with senior staff, and reviews reports, among other tasks to sustain the mission of the foundation. NHF has started two new programs within the organization — the Patient Safety First program and the Recuperative Care (also known as respite care) program. The Patient Safety First program is a collaboration of 180 hospitals throughout the state of California that focuses on reducing hospital-acquired infections. “We have been conducting research on that for three years,” says Dr. Grigsby, “And we are about to release a report showing the tremendous progress that these hospitals have made by participating in these programs.” The Recuperative Care program is a self-sustaining program that allows hospitals to discharge homeless patients into respite care where they can stay for five to 10 days before they are released. “It helps them to [better] cope with life,” he says. The program also assists in linking about 60 percent of these individuals to some sort of temporary or permanent housing. In 1971, Dr. Grigsby graduated from the University of California, Los Angeles with a Ph.D. in Sociology. Prior to assuming his position with NHF, he was a professor at his alma mater’s School of Public Policy and Social Research. In addition, he served as the president of his own firm, called The Planning Group. He is currently a board member with the California Hospital Medical Center, the National Civic League, the Kaiser Foundation Health Plan, Inc., Kaiser Foundation Hospitals, and Occidental College. Looking ahead, Dr. Grigsby hopes to prepare NHF to function effectively beyond his retirement.

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Conversation with Dr. J. Eugene Grigsby III Worldwide Publishing: On what topics do you consider yourself to be an expert? J. Eugene Grigsby III: Program evaluation development. What characteristics help to separate you from your competitors? What has made me useful and successful in what Iâ&#x20AC;&#x2122;m doing is that I bring a comprehensive approach to problem-solving based on data. I am very analytical in trying to figure out whatâ&#x20AC;&#x2122;s broken so that it can be fixed. What motivates you? Seeing meaningful solutions to problems that help a lot of people. What short-term and long-term career goals are you currently pursuing? My relatively short-term goal is to make sure this organization is financially viable and has a strong staffing base so that I can ultimately retire in the next few years. After retirement, I plan to indulge in my hobby of photography and serve on several boards. I am also an urban farmer, so I grow my own vegetables and fruits.

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Clinical Psychology

Ruth Brill Gross, Ph.D. Licensed Clinical Psychologist 1) West Virginia Weight & Wellness 2) Counseling Associates Martinsburg, WV United States rg7939@verizon.net With more than four decades of experience in the field of psychology, Dr. Ruth Brill Gross is far from retirement. “It’s not the custom to retire in my family,” she says. “I come from a family of independent people.” Although she has slowed down from when she first started in the field, she provides psychotherapy as a licensed clinical psychologist for West Virginia Weight & Wellness, and Counseling Associates. Working as a contract practitioner with mental health care agencies, she serves clientele who are suffering from depression and anxiety, among many other issues such as addiction, grief and trauma. Dr. Gross earned a Ph.D. in Clinical Psychology in 1965 from West Virginia University, and has been exposed to many areas of practice throughout her career. She has gained a lot of experience in leadership, serving as a director of a number of programs. Her roles have included being a university associate professor, teaching psychology courses, and serving as a university counselor, in addition to [spending] many years as a veterans’ affairs hospital neuropsychologist and clinical psychologist. Dr. Gross has been in the field for 43 years and has the ability to adapt to any situation — a valuable skill for a psychologist. She understands that there are certain theories and treatments recommended for various disorders, but she stands firm in her belief that each client is different; she adapts to the person, instead of giving the same treatment to every client with a certain disorder. Working with clients suffering from mental illness can be taxing, and Dr. Gross has learned that “you have to separate from the client’s pain as much as you can.” However, she always speaks to her clients from the heart, letting them know that they can trust her. She remains updated through her memberships in the American Psychological Association and other organizations. “I am curious and I need intellectual stimulation,” she says — reasons why she doesn’t see herself retiring anytime soon.

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Conversation with Ruth Brill Gross, Ph.D. Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Ruth Brill Gross: Brain injury, PTSD, and several other areas of clinical psychology, such as anxiety and depression. What characteristics help to separate you from other mental health professionals? I can’t say that I’m different, but I am intellectually curious, compassionate and persistent. I enjoy my work and meeting people, and I get much satisfaction from the people I treat. Everyone is interesting; everyone has a story. That helps to keep me going. I never get bored by my patients and I have many common interests with them, which helps the relationship. While I come from a rural, southern Appalachian culture, I have knowledge of other cultures (i.e. city, Native American, farm, etc.) and I can adapt to their orientations. What do you find to be the most rewarding aspect of your profession? Seeing people grow and change in terms of meeting their needs, finding their own satisfaction and developing their own identities. Seeing them think for themselves and establish a sense of worth and identity is rewarding. What lessons have you learned as a professional in your field? I’ve learned to be patient. I let the “higher consciousness” speak through me and that has come with time, experience and a greater sense of spirituality. That has been extremely important because in order to help people, one has to speak from the wisdom of the heart. That takes some learning; some of it is troubled, but people are moved by someone speaking from the heart. I’m letting them know that I care. I have learned to be more spontaneous — I’ve never liked to get caught up in some theory or a therapy protocol that is “supposed to work.” The profession has come out with standards of care or research-oriented therapies, but you can’t fit people into a rigid pattern. You have to adapt to what they need. I’ve learned to be flexible and to adapt to many situations. I have worked in a variety of different settings and places, and every one of them had something to teach. Learning has been my lifelong passion. 226

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What short-term and long-term career goals are you currently pursuing? My goal is to serve as long as I am physically, psychologically and mentally able to work. I heard a minister say one time that “God expects us to work until we are no longer able to do so.” That has become my philosophy. I also plan to take time to focus on my personal interests outside of psychology, such as gardening, enjoying my pets, playing the piano, and especially seeing more of my grandchildren. I am a Virginia Master Naturalist and I hope to do more volunteer work in that area. I need to improve my health by staying balanced spiritually, physically, mentally and emotionally. My service to patients is only as good as I am as a person. What is your favorite or least favorite work-related task to do and why? Administrative paperwork is my least favorite task; there’s always paperwork, but much of it is necessary. My favorite task now is working with clients/ patients on their personal issues in therapy. What I enjoyed most in the past was doing a variety of things associated with my professional practice such as assessment and therapy, research, teaching and supervising, program leadership (as a director), and teamwork with colleagues. I was happiest when I wore several hats. What is the most significant issue facing your profession today? The most significant issues for me are the unknowns. I don’t know how clinical psychology is going to fit into the Obamacare paradigm. Given the current political and financial challenges facing this country today, I am not really sure that the country will survive as I have known it to. If the practice of psychology survives, we will have to deal with the changes that are coming, whatever they are, while maintaining high professional standards and ethical practice — areas in which I have seen erosion of practice and attitude. We must protect against being usurped by political interests. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? My becoming a clinical psychologist was by a circuitous route. I started out post-high school, in hospital nurses training. I left that, went to college for a degree in education with a major in biology, and then received a master’s degree in rehabilitation counseling. I taught high school biology for two years and then went back to work on my doctorate in clinical psychology. Much later, I did postdoctoral training in neuropsychology — hence my 13 years as a neuropsychologist for the Veterans Medical Center in Martinsburg, W. Va. My current work represents a “winding down” of my earlier work regimens, and I am limiting my practice to counseling and psychotherapy with late teens and adults.

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What advice can you offer fellow members or others aspiring to work in your industry? Having been intimately involved with students for my entire career, I now advise them to look long and hard at the trends in the field and to seriously decide whether they want to spend the money, time, energy and dedication to many years of arduous training. I tell them not to enter the field unless they feel truly “called” and have a passion for this area of service. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The most difficult challenges in my career history have been financial limitations, a problematic marriage and my now ex-husband’s chronic illness and career pursuits — and raising three children in that context. Moving several times was not easy. Divorce was painful. My son was also born in the middle of my internship. Who have been your mentors or people who have greatly influenced you? I have had the good fortune to have had great teachers throughout my lifetime beginning with my mother and father, and grandparents, Hess and Brill. They knew how to adapt and survive adversity and to practice selfreliance. My male relatives served in the military in World War II, thus demonstrating loyalty and duty to country. I have been greatly influenced by my children, who have taught me more than they will ever know. My high school biology teacher, Wayne Wilson, reinforced the love of nature that my family had instilled in me, beginning with a great-grandmother I never knew. My local Presbyterian Church offered examples of teachers who were dedicated to faith and service. Academic mentors molded my career. I greatly respected Dr. Earl Core, the chair of the biology department at West Virginia University. I always saw him as a true genius. Dr. Walter Jarecke, the chair of guidance and counseling education, bolstered my self-confidence when I had doubts about my ability. Psychology chair, Dr. Quinn Curtis, supported me when it was not always easy being a woman in a doctoral program. Three psychologists who mentored me during my Menninger Foundation Internship in Topeka, Kan., Dr. Saul Siegel, Dr. Nick Colarelli, and Dr. Marvin Kaplan, cemented my identity as a clinical psychologist. Dr. Kaplan and I later published a book based on work done by the four of us, plus another psychologist, Dr. Don Levanthal. Dr. Goldine Gleser, a colleague at the University of Cincinnati, made my research career possible with her knowledge of statistics. Dr. Joan Lorr launched me into neuropsychology at the VA Medical Center in Washington, D.C. 228

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What changes have you observed in your field since you started? The practice of psychology has expanded broadly over time. With the rise of insurance, more and more practitioners look to patients’ insurance to pay the bills. Whereas psychotherapy was at one time the province of psychiatrists and to some extent clinical psychologists, it is now done by licensed professional counselors and clinical social workers (both at the master’s degree level), and psychologists of various designations, but at the doctoral level. Psychiatrists are more often medication managers now unless they have a particular psychotherapy area, such as psychoanalysis. Theory is no longer primarily psychodynamic (e.g. Freudian); a number of newer treatment approaches are being practiced, such as cognitive-behavioral therapy. With children, therapists are using modalities such as play therapy, sand-tray therapy, and desensitization/deep relaxation. Family therapy has been used for years. Specialized techniques have been developed for special syndromes. Complimentary therapies are used as referral resources and have become available, such as nutritional counseling, yoga and other physical exercise practices, neurobiofeedback, the use of herbals and homeopathy, massage therapy, etc. The use of animals as “co-therapists” is becoming successful as well. Psychologists are working in increasingly diverse settings such as hospitals, the military, outpatient clinics, schools, community mental health centers, jails, and private practice, and the possibilities continue to expand. Today, one has to have a license to call oneself a clinical psychologist. Some states are licensing psychologists with special training to prescribe psychotropic medications. How do you see these changes affecting the future of your industry? I see psychologists under increasing pressure to work more quickly. Time, population press, and financial issues are pushing psychologists to rely increasingly on technology for assessments and treatment. Advances such as complementary medicine and neurofeedback are positive approaches if appropriately used, but an unfortunate result of too much dependence on technology potentially deprives patients of the time and effort needed to really know them. The future is uncertain, as I intimated earlier, because of financial and political stresses, especially from the Obama administration. What motivates you? I enjoy the work; I like to unravel puzzles, and people are puzzles. Part of it is intellectual curiosity and the other part is my liking people and the art of the work. I enjoy seeing individuals change and grow. I learn from them. Psychological practice has been a “calling” for me. 229

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Neuropsychology

Catherine A.Z. Gruener Founder, Owner Gruener Consulting, LLC Elmhurst, IL United States czgruener@me.com http://positivedisciplineparenting.com http://positivedisciplineforgiftedchildren.blogspot.com Hillary Clinton once said, “Home is a child’s first and most important classroom.” Sharing a similar belief, Catherine A.Z. Gruener founded Gruener Consulting, LLC, which offers in-person and online parenting services, including experiential classes, seminars and workshops on parenting and positive discipline. She notes that parents and educators have to first identify a child’s strengths in order to teach the child to use those strengths to tackle future challenges and solve problems. Ms. Gruener holds a Master of Arts in Counseling from the Adler School of Professional Psychology, where she also became certified in teaching positive discipline. Additionally, she earned a Master of Arts in Neuropsychology from the University of Northern Colorado in 1995. Ms. Gruener has progressed professionally from participating in psychosocialbased scientific research and assessments, to implementing interventions that assist in the health and well-being of children, parents and families. Aside from her professional endeavors, Ms. Gruener has been an active volunteer with causes related to the population of gifted children since 2009. This group has always been of significant interest to her, and she also conducts research and gives presentations on the social and emotional needs of gifted children. She is affiliated with several organizations, including the Illinois Association for Gifted Children, the National Association for Gifted Children and the National Alliance on Mental Illness. She has been an associate member of the American Psychological Association since 1996 and a member of the American Counseling Association since 2009. Ms. Gruener feels that her success thus far is due to her devotion to learning, listening to her intuition and pursuing her passions. She encourages other women to never give up, learn from their mistakes, and continue to pursue their own dreams and aspirations. Looking ahead, she intends to expand Gruener Consulting to include counseling services, workshops and classes for educational institutions. 230

Conversation with Catherine A.Z. Gruener Worldwide Publishing: On what topics do you consider yourself to be an expert? Catherine A.Z. Gruener: Neuropsychology, parenting, positive discipline, and the social and emotional aspects of gifted children. What characteristics help to separate you from your competitors? I love what I do so much that my work is not work. I am a tremendous researcher and I am very committed to my job. My skills are at the top because I combine my passion, compassion for people, research, knowledge and ability to be present with a person. What motivates you? Having an understanding that people can learn new ways of doing things. I enjoy helping and supporting people to make changes they want to make in order to be able to move toward their goal. I spent my first 10 years working with people who were grouped by different problems. I didnâ&#x20AC;&#x2122;t want to label people, and in 2000, I started the transition in which I would be working with people rather than just labeling them. I realized that once I started the assessment, I was able to immerse myself in helping others. I chose to work with gifted children. What lessons have you learned as a professional in your field? I have learned that each person is unique, and they are the experts in their life even if they donâ&#x20AC;&#x2122;t know it. Peopleâ&#x20AC;&#x2122;s perception of the world is their own, and they have the choice and freedom to move forward. What short-term and long-term career goals are you currently pursuing? My short-term goal is to build the practice, and obtain more face-to-face hours. My long-term goal is to have a full practice with partners. What changes have you observed in your industry/field since you started? When I first started in my field, no one focused on neuropsychology. There were only a handful of people who did, and the best schools for the subject were in Canada. Now, the neurological brain-based behavior aspect in mental health has become central in all of the counseling and psychology programs. 231

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How do you plan to achieve these goals? By bringing on new associates. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Being a parent and growing the business. What is the most significant issue facing your profession today? Asking for help has a stigma attached to it; people donâ&#x20AC;&#x2122;t always admit that they need help. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? What are your qualifications in parenting? What is your history with gifted children? And, what is your approach?

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Industrial Rehabilitation

Martha F. Harris, PT, DPT Clinical Director, Doctor of Physical Therapy Access Physical Therapy & Wellness, Inc. Knightdale, NC United States mharris@ptwellness.org http://www.accessptwellness.com After her father was injured in a car accident, Martha F. Harris felt that the therapy he received was impersonal and subpar. Upon entering the health care field herself, she vowed to provide a therapy experience that was pleasant for patients, one where they would feel comfortable and at ease. Dr. Harris is currently serving as the clinical director of Access Physical Therapy & Wellness, Inc., whose motto is, â&#x20AC;&#x153;Preferred by Patients. Trusted by Physicians.â&#x20AC;? This private health care and physical therapy practice offers three physical therapist-owned, free-standing outpatient clinics that are open six days a week: Monday through Friday from 7 a.m. to 8 p.m., and Saturdays from 8 a.m. until noon. An expert in geriatrics, orthopedics and industrial rehabilitation, Dr. Harris is responsible for overseeing day-to-day operations, managing and leading a team of therapists and customer service specialists, and creating strategic plans for improving patient care. In 1994, she earned a Bachelor of Science in Physical Therapy from the University of Mississippi Medical Center, and in 2011, she graduated with honors from Regis University, earning a Doctor of Physical Therapy. Additionally, she is a certified DSI Work Solutions provider, and a credentialed clinical instructor through the American Physical Therapy Association, of which she is also a member. Dr. Harris attributes her successful career to her personal philosophy of not giving up until she has accomplished her goals, the values her parents instilled in her, and the support and encouragement she receives from her family. In the years to come, she hopes to help grow the presence of Access Physical Therapy & Wellness, Inc. in North Carolina and expand into more communities.

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Conversation with Martha F. Harris, PT, DPT Worldwide Publishing: On what topics do you consider yourself to be an expert? Martha F. Harris: Patient care, management, purchasing and strategic planning. What characteristics help to separate you from your competitors? I work from the heart and I have a true passion for my job. What motivates you? Seeing people get better.

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Health Care Facilities Management

Mary L. Hepburn O’Shea Chief Executive Officer, Owner Organizational Unit Responsibility Homes Lincoln, NE United States “My life is an open book,” says Mary L. Hepburn O’Shea. At 78 years old, she looks back at her life and works with a smile on her face. Although most people her age are enjoying retirement, she wouldn’t think of entertaining the notion. Ms. Hepburn O’Shea is inextricably drawn to her work providing treatment for patients with serious and persistent mental illness. Following a high school trip to Larned State Hospital, led by a sociology teacher, Ms. Hepburn O’Shea knew that she would one day open a home of her own. “I’ll never forget it,” she says, recalling the patients at Larned sitting in rows of rocking chairs. Her own initiative started small, with eight people living in her home. Later, she had 10 houses built to accommodate 100 people, and went on to oversee the construction of additional facilities and a retirement center. Ms. Hepburn O’Shea is currently the owner and CEO of Organizational Unit Responsibility Homes, a company that provides assisted living and adult day care. In her position, she oversees 300 residents and three adult day care centers with 180 people at each location, ensuring the proper care of every resident. Ms. Hepburn O’Shea has diligently served the same industry for five decades, caring for people with mental and physical challenges. Her daughter was born with mild chronic epilepsy and although she is 50 years old, her cognitive skills are that of an 18-month-old baby. Inspired by her experiences with her daughter, Ms. Hepburn O’Shea wrote a book, titled “Caught in the Middle,” which is about the choices parents of developmentally challenged children have to face when selecting between an institution and home care — a choice she had to face with her own daughter. Ms. Hepburn O’Shea also wrote “Come Live With Me,” about her experience taking in eight disabled individuals, and “Laugh, Love and Sex in Assisted Living.” Ms. Hepburn O’Shea earned a bachelor’s degree in sociology and a Master of Science in Social Work, both from The University of Kansas. She is a member of the board of directors of the Mental Health Association of Nebraska, and a member of the Mental Retardation Association of Nebraska, Inc. Looking toward the future, she would like to turn Organizational Unit Responsibility Homes over to her family so that they may continue the program. 235

Conversation with Mary L. Hepburn O’Shea Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Mary L. Hepburn O’Shea: Mental health and developmental disabilities. I’ve been working with those with bipolar disorder and schizophrenia for 50 years. What characteristics help to separate you from your competitors? My daughter was diagnosed with a rare type of epilepsy at 18 months, [so] I have a human emotion toward mental illness. My business is also a familyrun business. My sons work with me and we have 100 employees. When my residents have something they need to say to me, I’m open to it, [and] when they come up and hug me, I just love it. What motivates you? I love what I do and I always have. I feel like I have something that I can contribute and I have a talent for what I do. What lessons have you learned as a professional in your field throughout the years? I never put people off, and I always have an open door for them and I listen to them. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? It’s hard when residents pass away, and there have been suicides that happen, which is very saddening. Also, [it is troubling] when I see that some residents are not able to afford the proper medications. What is the most significant issue facing your profession today? The insurance issues.

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Addiction Psychiatry

John R. Hubbard, Ph.D., MD Psychiatrist Alabama Psychiatric Services Tuscaloosa, AL United States jrhubbard@comcast.net Growing up as the fifth of 10 children proved to be an advantage for John R. Hubbard, a psychiatrist for Alabama Psychiatric Services, as he learned to interact with many different types of personalities early in life. With more than two decades of experience in medical school education, psychiatry, addiction, stress, writing, and medical and scientific research, Dr. Hubbard believes that his desire to do meaningful work and his ability to communicate with others are his strongest attributes. “I believe that I can work with the drug addict on the street, the Harvard scientist, and those in between,” he says. “I just treat people like people.” Dr. Hubbard earned a Bachelor of Science in 1976 from HampdenSydney College, followed four years later with a Ph.D. in Biochemistry from the Medical College of Virginia, now the VCU School of Medicine. He started his career as a professor of physiology and biochemistry, and decided to pursue an MD, which he completed in 1990 at the Medical College of Virginia. His objectives of earning an MD were to enable him to care for patients, as well as continue his medical research and teach with greater medical understanding. He chose to specialize in psychiatry due to his fascination with the human brain, psychiatric illnesses, addiction problems, human behavior and human potential. Dr. Hubbard completed a residency in psychiatry at the University of Virginia School of Medicine in 1994. As a third-year psychiatry resident, he was awarded the prestigious Laughlin Fellowship by the American College of Psychiatrists, which was given to only 15 psychiatry residents in the U.S. and Canada. He has worked directly with professional athletes in the NFL Substance Abuse Program and with college football players at the University of Alabama. He formerly lent his knowledge in his role as a professor at such distinguished universities as the Medical College of Virginia, Harvard Medical School, University of Virginia School of Medicine, and Vanderbilt University School of Medicine. As a psychiatrist for Alabama Psychiatric Services, Dr. Hubbard cares for patients with psychiatric illnesses, chemical dependency issues, or both. He is board certified in both psychiatry and addiction psychiatry, and remains updated in the field through his affiliations with the American Medical 237

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Association and the American Psychiatric Association. He has published more than 12 books on psychiatry, addiction, stress, general medicine, endocrinology, motivation, and personal growth. Six of these titles are texts for medical professionals, while the others are for the general public. He has also published more than 70 articles, reviews and book chapters. As he proceeds to advance in his profession, Dr. Hubbard hopes to continue to treat patients with psychiatric and addiction problems. He would also like to write more personal growth, clinical, scientific and faith-related books, and hopes to complete his first novel, which is set in the psychiatric and scientific worlds that he knows well.

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Conversation with John R. Hubbard, Ph.D., MD Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? John R. Hubbard: Psychiatry and addiction psychiatry. What characteristics help to separate you from your competitors? I am a highly motivated person driven by passion, purpose, faith and preparation. My background as a Ph.D.-level biochemist gave me a special foundation for becoming a physician and psychiatrist later. I am also a specialist in receptors. Receptors are a vital part of brain function, psychiatry, psychopathology and the mechanism of psychiatric medications. My biochemistry training provided me with a more rigorous way of thinking and analyzing data. It also gave me a strong background in writing through the process of publishing my research findings, as well as review articles, book chapters and scientific books. What motivates you? I honestly enjoy learning, teaching and helping people. My way of thinking is that I can help everyone who walks through my door and truly seeks help. My faith and family greatly motivate me and bring me joy. What lessons have you learned as a professional in your field? Iâ&#x20AC;&#x2122;ve learned that you can learn a lot from the patients. Formal education, research and journals can provide vital background information, but when it comes to the fine details of working with the patients, itâ&#x20AC;&#x2122;s really the patients who teach you the most. With each year of experience, you can learn to match up treatments with the patients with greater success. Listening to your patients and asking the right questions are vital to helping them and learning from them. What advice can you offer fellow members or others aspiring to work in your industry? Get into this field for the right reasons. Do it because you are truly interested in psychiatry and you truly want to help patients with mental illness, addiction and/or emotional problems. Keep learning and improving by putting one foot in front of the other. Treat everyone like a human being. 239

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What short-term and long-term career goals are you currently pursuing? I am enjoying what Iâ&#x20AC;&#x2122;m doing now, which is taking care of patients and writing. I am currently writing with a motivational speaker, Dr. Earl Suttle, and I am working on my first novel. Eventually, I would like to reduce my patient care and write more. One day I might also enjoy resuming my medical research. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Trying to keep everything in balance. The things I have done take a great deal of focus, time and energy. My health and family are also important to me, and just trying to keep everything in balance while trying to do something exceptional can be tricky. What is the most significant issue facing your profession today? The public perception of psychiatry. People still arenâ&#x20AC;&#x2122;t sure what to make of it. However, psychiatry has made a lot of inroads in obtaining the confidence of the public, mostly because it is now following a medical model. Psychiatry still is as much of an art as it is a science; however the science aspect needs to keep moving forward. We still do not have the equivalent of X-rays or diagnostic lab results, but we are looking forward to one day having brain scans or other more objective means to diagnose people with psychiatric diseases. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? I have a very holistic approach; in addition to diagnosing their psychiatric problems, I have to get to know the person as a person and find out what is important to them and what stresses they are under. I need to also understand their medical and family history because these might impact their psychiatric diagnosis. I need to know where they are at now, where they have been and where they want to go in life. Who have been your mentors or people who have greatly influenced you? My biochemistry Ph.D. mentor, Dr. Joe Liberti, taught me a lot about critical thinking and data analysis. He also taught me how to ask good questions and honestly pursue my goals with passion. He loved his work and he taught me how to truly enjoy my work. My wife, Isabelle, and my children, Tara, Erin and Parker, motivate me to do and be my best. Pastor Guy Holloway and his wife, Gay, helped to guide my spiritual life. My friend, Dr. Earl Suttle, a motivational speaker, helped me to reorient my writing to reach more people in an enjoyable way. My lifelong friend, John Neunan, has motivated me to stay fit and enjoy life.

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Did you ever consider pursuing a different career path or another profession? How did you end up working in your current field? My first career goal was to be a small college professor because I really admired my small college professors. However, in the process of getting my Ph.D., I realized that I enjoyed high-level medical research, so I stayed working at the major medical research centers. While in medical school, I found the brain and human behavior were the most fascinating areas of medicine to me, so I became a psychiatrist. What do you find to be the most rewarding aspect of your profession? I like the fact that I can help people and do it in a holistic fashion using both the art and science of medicine. I am confident that I can help whoever walks through my door as long as they are willing to work with me. It is a profession in which I can keep learning, teaching and making contributions. What is your favorite or least favorite work-related task to do and why? I donâ&#x20AC;&#x2122;t particularly like administrative work because it takes me away from other activities. My favorite part is when I see a patient get well and know that I had a part in that. However, I also love the learning, teaching, writing and research. What changes have you observed in your industry/field since you started? The field is moving toward a medical model, and it should do so without throwing out the art of being a psychiatrist. The medications are much more effective and are continually being improved to minimize potential side effects and maximize effectiveness. Research continues to better understand the human brain, psychopathology, and objective means for psychiatric diagnoses. How do you see these changes affecting the future of your industry? The field of psychiatry can continue to have a greater and greater positive impact on peopleâ&#x20AC;&#x2122;s lives as we learn more about the human brain, psychiatric pathology and human potential. People are becoming ever more comfortable seeing a psychiatrist, and thus get the help they need. The medications continue to improve, and hopefully radiological and laboratory techniques will be developed to assist in more accurate diagnoses. Have you contributed to any publications or to research in your field? I have more than 70 research articles, reviews and book chapters in such diverse areas as hormone receptors, stress, substance abuse, pain, arthritis and general medical care. In addition, I have published more than 12 books in these areas as well as in motivation and life choices.

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Top 101 Industry Experts

Pharmaceutical Project Management

Katerina Kopalova Product Transfer Project Director Zentiva Group, a.s. Prague, Czech Republic katerina.kopalova@zentiva.com http://www.zentiva.com Katerina Kopalova’s initial interest in medicine led her to study chemistry in college. During that time, she worked with dosage formulations for medical treatments, which piqued her interest in the pharmaceutical industry. With a master’s degree in chemistry from the Institute of Chemical Technology, she currently serves as a product transfer project director for Zentiva, a generic drug manufacturer. “With my chemical background, I found health care as a more useful and helpful industry [to be a part of],” she states. “That’s why I joined the pharmaceutical and development sector.” Ms. Kopalova has served in the pharmaceutical industry for more than a decade, gaining expertise in project management, people management and new drug production. She is also a certified project specialist and certified in pharmacology, additional skills she applies to her responsibilities of arranging transfers, creating her team and strategy, handling business development, and preparing proposals. With so many innovations and new possibilities, Ms. Kopalova remarks, “It is quite exciting for me to work in this field. This segment has so much potential.” To stay current, she maintains a membership with the International Project Management Association, a leading authority on competent project, program and portfolio management. Ms. Kopalova attributes her successful career to her ability to grow through problems, understand situations, learn new things, and obtain the best results from her team. In the coming years, she would like to be a part of the areas of business strategy and development. She would also like to be more oriented toward the long-term strategy section of the industry.

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Conversation with Katerina Kopalova Worldwide Publishing: On what topics do you consider yourself to be an expert? Katerina Kopalova: The health care and pharmaceutical field because I have a chemical background. What characteristics help to separate you from your competitors? I am interested in what I do and I have a lot of experience in this field, and I started from the very beginning. I started in the laboratory and went through many parts of pharmaceutical development. I also have experience in different cultures, including India, Latin America, Turkey, Asia-Pacific, etc. What short-term and long-term career goals are you currently pursuing? Slowly I would like to work toward portfolio optimization, management and business development in the pharmaceutical industry because I am experienced in project management. What is the most significant issue facing your profession today? There are a lot of competitors in this business, and to choose the right molecules and strategy is the basis for growth. What is your favorite or least favorite work-related task to do and why? I love to work with people and my colleagues on new things that bring about new opportunities. My least favorite aspect is the technical issues that I have to deal with.

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CyberKnife Robotic Radiosurgery System

Robyn F. Newcomb, RN Patient Navigator for Operating Room Carilion Clinic rcaldwell@carilion.com http://www.carilionclinic.org Throughout her more than 32 years in health care, Robyn F. Newcomb has learned one very important thing: people are strong. She has worked in several areas of the field, but was able to learn the most from working with cancer patients. Being diagnosed with this disease can be traumatizing, leaving a person feeling like he or she has no way out. But, Ms. Newcomb believes that it is these patients who have the most positivity and are able to bounce back, as she has the opportunity to work one-on-one with them and really get to know them as the people they are, instead of just the disease attached to them. â&#x20AC;&#x153;People are very strong and resilient and are able to rise above a lot of obstacles,â&#x20AC;? she says. Currently a patient navigator for the operating room at Carilion Clinic, which she names as being the highlight of her career, Ms. Newcomb is proficient in radiation oncology, stereotactic radiosurgery and the CyberKnife Robotic Radiosurgery System. This system is a noninvasive alternative to surgery for the treatment of both cancerous and noncancerous tumors anywhere in the body. Ms. Newcomb is entrusted with coordinating and implementing treatments and managing medications. Working with radiation oncology departments at cancer centers, she also consults with physicians and coordinates with both doctors and patients. In 1997, Ms. Newcomb earned an associate degree in nursing. She also holds certification in advanced cardiac life support, basic life support, procedural sedation and pediatric advanced life support. An avid reader of The American Journal of Nursing and The Journal of Neuroscience, she is a member of the Virginia Nurses Association, the CyberKnife Society and the American Nurses Association. She truly loves working with people and enjoys taking care of others.

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Conversation with Robyn F. Newcomb, RN Worldwide Publishing: On what topics do you consider yourself to be an expert? Robyn F. Newcomb: I consider myself to be an expert on the CyberKnife Robotic Radiosurgery System because I started with the first program in Virginia seven years ago with physicians. When this system started, there were 45 in the United States. What characteristics help to separate you from your competitors? My mother is a retired nurse and we went to nursing school together. She worked in the cancer ward, retired, but then came back into the cardiology ward where I worked. I was a preceptor at the time and I got to check my mother off on everything, which is funny because she is a wonderful nurse. My mother told me that she knows how hard I work, but that she hopes that I slow down a little bit. What motivates you? Knowing that I can make a difference. Right now, health care is on the cutting edge and everything is patient-driven, but yet there are a lot of restraints on caregivers because of Medicare cuts. My goal is to save my company as much money as possible and I try to treat their checkbook like my own. You have to be financially responsible and responsible for your patients. We try to give the best care possible and comply with the insurance guidelines. What lessons have you learned as a professional in your field? The field of nursing is ever-changing; what you do a year ago, you donâ&#x20AC;&#x2122;t do now. I really love being a nurse because I feel very secure with my position because I know I will always have a job. What short-term and long-term career goals are you currently pursuing? My short-term goal is to learn my new job. There will be a lot of changes in 2013 with Medicare, and it drives everything in health care. I know that the insurance guidelines are going to change, so I need to learn those in order to continue to provide the best care for our patients. Insurance directs the care. My long-term goal is to pursue a financial or health care management degree because I think that is the way of the future for nursing. I think that would help me understand all aspects of nursing. What changes have you observed in your industry/field since you started? Patients take control of their own destiny, with their care and insurance companies. They donâ&#x20AC;&#x2122;t mind getting involved. I think that is a very positive change and something to be proud of. 245

Top 101 Industry Experts

What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Dealing with the emotions of cancer patients who need certain care. Being able to provide the service for the patient and having them still be financially sound. What is the most significant issue facing your profession today? Providing care within the compliance and insurance rules and guidelines. Did you ever consider pursuing a different career path or another profession? Yes, I wanted to be a psychologist.

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Emergency Medical Services

Bradley J. Phillips, MD Physician, Surgeon Phillips Surgical, P.C. Swedish Medical Center Littleton, CO United States bjpmd2@aol.com An intensive care unit, or ICU, caters to patients holding the most serious, and often life-threatening, injuries and illnesses. In order to survive, ICU patients need constant attention, assistance and care, not only from doctors, but from medical equipment and medications as well. Working in this type of environment can be stressful, but it has been the area of choice for Bradley J. Phillips. With the thought of becoming a doctor ever-present in his mind, Dr. Phillips began his journey toward fulfilling his childhood dream by earning a Bachelor of Science from The University of Michigan in 1991, and completing an MD in 1995 at Michigan State University. Currently a physician and surgeon for Phillips Surgical, P.C. at Swedish Medical Center in Denver, Colo., Dr. Phillips holds expertise in trauma and burn surgery, serving as a trauma and critical care surgeon for trauma, emergency surgery and burn patients. Although working with those who have suffered serious burn injury can be difficult, he is thankful for being able to help his patients. In 2010 he was named Outstanding Compassionate Physician, and he has received the National Parent’s Choice Award for the last five years in a row. Always on the lookout for mentoring opportunities and new educational classes, Dr. Phillips keeps updated on the field through his memberships with the Society of Critical Care Medicine, the American Burn Association and the International Society for Burn Injuries. After earning an MD, Dr. Phillips went on to complete a residency at Maricopa Integrated Health System (2000), a fellowship at Brigham and Women’s Hospital of Harvard Medical School (2002), a fellowship at Boston Medical Center (2003), and a fellowship at The University of Texas Medical Branch at Galveston (2004). He is double board-certified in general surgery and surgical critical care and is an editor of a new book titled, “Pediatric Burns.” He attributes his success to his hard work and to enjoying his career. He has no intention of slowing down anytime soon.

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Conversation with Bradley J. Phillips, MD Worldwide Publishing: On what topic(s) do you consider yourself to be an expert? Bradley J. Phillips: Trauma and emergency medical services, intensive care and critical care surgery, and burn trauma. What characteristics help to separate you from your competitors? The compassion I have for my patients. What motivates you? Helping others and children, and being a part of changing lives. Also being able to motivate and give hope to the patients. I enjoy teaching and mentoring. What short-term and long-term career goals are you currently pursuing? I hope to continue working in the same field while always continuing to expand my book of knowledge through my patients. I also plan to continue to educate myself. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Working with trauma and burn victims, and having to see the grief of the families and the sadness they feel. Have you contributed to any publications or to research in your field? Yes, I have had more than 100 academic articles published in the last 10 years and I am the editor of â&#x20AC;&#x153;Pediatric Burns.â&#x20AC;? What is the most significant issue facing your profession today? Insurance coverage and medical reimbursement. What do you find to be the most rewarding aspect of your profession? Seeing patients heal and recover, especially children who have been injured. What lessons have you learned as a professional in your field? I have been in active practice since 2004. I received my MD in 1995 and have learned many lessons over the past 17 years. The most important is the value of people. 248

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What is your least favorite work-related task to do and why? Paperwork and medical records. What advice can you offer fellow members or others aspiring to work in your industry? It takes about 15 years, from graduating high school to finishing a fellowship and board exam, so you have to be patient and dedicated. Who have been your mentors or people who have greatly influenced you? Dr. Ronald Hunt, a professor at Michigan State University, and Dr. Dennis who was my ICU fellowship director. What changes have you observed in your industry/field since you started? New technology â&#x20AC;&#x201D; things are going at a faster pace in terms of hospitalized care. How do you see these changes affecting the future of your industry? I think the medical field will become even more time-constrained and efficiency-driven.

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Orthopedic Nursing

Barbara J. Reuss, RN, MSN Registered Nurse South Shore Hospital South Weymouth, MA United States breuss2007@yahoo.com Barbara J. Reuss is a registered nurse for South Shore Hospital, a leading regional provider of acute, outpatient, home health and hospice care to the residents of southeastern Massachusetts. She currently performs as a staff nurse and charge nurse for a 28-bed medical surgical unit specializing in orthopedics. She previously worked in respiratory care and medical surgery, but when her floor closed, she applied for a position in orthopedics, where she has served for more than 15 years. Working as a preceptor for the night shift, Ms. Reuss helps both recent graduates and more experienced nurses become familiar with the unitâ&#x20AC;&#x2122;s various specialized equipment. She also acts as a resource on various procedures and was recently part of a hospital-wide team that helped with the implementation of a new data management system. Ms. Reuss earned a bachelorâ&#x20AC;&#x2122;s degree in health care administration from Colorado Technical University, graduating cum laude, as well as a Master of Science in Nursing. She also holds an associate degree in nursing from Massasoit Community College. Throughout her 20 years in the field of health care, she says, the highlight was receiving a letter of appreciation from doctors regarding a patient whose life she saved. She also feels fortunate to have been recognized by many of the physicians and the chairman of orthopedics for her excellent service in nursing. Holding a true passion for the medical field, Ms. Reuss serves as a medical adviser for the Holbrook Emergency Management Agency, in addition to spending time at the hospital. She also volunteers as a community representative on the policy council for a local Head Start center and on the medical team for Special Olympics Massachusetts.

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Conversation with Barbara J. Reuss, RN, MSN Worldwide Publishing: On what topics do you consider yourself to be an expert? Barbara J. Reuss: Orthopedics. What characteristics help to separate you from your competitors? I am compassionate and knowledgeable. What motivates you? Being able to help patients who are sick. What lessons have you learned as a professional in your field? Each patient is different; their needs, goals and perception of pain is different. One must listen to each patient. Telemetry is something new that I learned. Some patients also have health issues, so you not only deal with joint replacements, but other health issues as well. What short-term and long-term career goals are you currently pursuing? My short-term goal is to become certified in orthopedics and my long-term goal is to become a nursing instructor. I am currently teaching clinical at LabourĂŠ College. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? My work schedule; I am a mother and I work nights full time. What is the most significant issue facing your profession today? Due to the DRG regulations, some people are getting discharged too soon and coming back sicker. What do you find to be the most rewarding aspect of your profession? When you have a very sick patient and they got over the illness with your help and they send a letter about you to the hospital â&#x20AC;&#x201D; that is rewarding. In addition, a letter was written from a doctor to my nurse manager about my professionalism and help in 2005. 251

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What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Each type of nursing is different. Did you ever consider pursuing a different career path or another profession? Yes, I wanted to be a physical education teacher, but jobs were limited. I also wanted to be a doctor, but scheduling was difficult for my life so I chose the next best thing. What is your favorite or least favorite work-related task to do and why? My least favorite is dealing with patients suffering from major substance abuse. What advice can you offer fellow members or others aspiring to work in your industry? Live by the saying, â&#x20AC;&#x153;The patient comes first; not paperwork.â&#x20AC;? Without the patients, there would be no job. They are the most important. You should have a good rapport with the patients; you could find out more than a doctor would find out about the patient, and the patient needs to trust you. What changes have you observed in your industry/field since you started? The night shift is expected to do more than any other shift, so there is a lot of prep work and paperwork. For joint, knee and hip replacements, pathways now have to be done. There is a checklist sheet that we have to initial at certain times, and there are certain things that have to be done in order to be accountable for the patientsâ&#x20AC;&#x2122; wellness, such as making sure that the patient does not get an infection. Also, the health care rules and regulations are constantly changing, in addition to the limitations. How do you see these changes affecting the future of your industry? Documentation is taking away from patient care during an eight-hour shift. There are six hours of paperwork to be done while the patient is suffering.

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Medical Support Services

Rose M. Rivera, CMA, C.Ph. 1) Adjunct Faculty, Lorain County Community College 2) Certified Medical Assistant, Phlebotomist, Erie Coast Chest Physicians Elyria, OH United States rosemrivera1152@gmail.com “Preventive care is important,” stresses health care professional Rose M. Rivera. “In order to have a good and long life, [people need] to take calculated steps to care for themselves.” In 2009, Ms. Rivera was provided with a rude awakening as to just how important this advice truly is, as she went in to have open-heart surgery. Many individuals hear that it is vital to maintain a healthy lifestyle, but sometimes need a good push in the right direction. Through her own experience and knowledge in the field of health care, Ms. Rivera is an active advocate for living a healthy life. Ms. Rivera did not initially begin her career in the health care field. She worked in a variety of positions, including as a cashier, computer operator, stockroom and inventory control coordinator, and bank associate. After more than 32 years, she decided to venture on a new path, with the support of her husband Santiago and mentor Cindy Watkins. She currently uses her skills in medical assistance and coding in her role as a certified medical assistant and phlebotomist for Erie Coast Chest Physicians, where she prepares medical charts for patients. In addition to serving Erie Coast Chest Physicians, Ms. Rivera is also an adjunct faculty for Lorain County Community College. She never considered teaching as a full-time profession until Ms. Watkins, her instructor at the time, talked her into working with a grant program. “I never realized how much I did like it,” she says, and ever since then she has enjoyed teaching. She coordinates with students in the medical laboratory, and assists them in taking vital signs and performing blood tests. In the future, she hopes to become more involved as an instructor in pharmacology, medical coding or medical assisting studies. Ms. Rivera is the recipient of an Associate of Applied Science in Medical Administration and an Associate of Applied Science with a concentration in medical assistance and clinical studies from Lorain County Community College. She also earned an Associate of Arts in Business from the same institution in 1981. For the past 34 years, she has umpired baseball for youths aged nine to 18 years old. She is also a volunteer with the local fire department and police department, and a supporter of the American Heart Association. 253

Conversation with Rose M. Rivera, CMA, C.Ph. Worldwide Publishing: On what topics do you consider yourself to be an expert? Rose M. Rivera: When I work with patients, I can get more information out of them than the doctors can. They are comfortable with me and trust me. What characteristics help to separate you from your competitors? I have a unique ability to connect with patients in order to help them feel a sense of trust when talking to me. They open up to me. What motivates you? My parents raised me to be responsible and to take everything that I do to heart and do the best that I can with it. If that means going the extra mile, then that’s what I do. If my students are struggling, I will come in on days where I don’t get paid in order to help them. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Sometimes I feel that I don’t present a strong image. I am capable of so much. I have a very mild look, a soft look, and I come off as a shy individual. What advice can you offer fellow members or others aspiring to work in your industry? You have to have a determination to do what you want to do. You can’t let people say that you can’t do something; if you want to, you can learn anything. You have to fight for that, and [by] working hard and proving that you are capable, people will begin to realize that you can. Don’t let anyone underestimate your ability to do things. Who have been your mentors or people who have greatly influenced you? My parents.

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Medication Dispensing Services

Catherine A. Smith Co-Owner HopeNet Co-Op San Francisco, CA United States cat6140@gmail.com Catherine A. Smith’s desire to help those who are sick sparked her career in health care, a field to which she has dedicated the past 35 years. Primarily focused on assisting veterans and homeless individuals, Ms. Smith created the medical resource center, HopeNet Co-Op, of which she is the co-owner. In her current directorial role, she oversees programs at the center, dispenses medical cannabis, and offers health care at no charge to people who cannot afford proper care. The medical resource center also offers health care for patients with cancer and AIDS. Ms. Smith earned a Bachelor of Business Administration from Husson University. She is a member of several organizations, including The Harvey Milk Lesbian, Gay, Bisexual, Transgender Democratic Club, the Green Party of the United States and local neighborhood groups. She believes that she is separated from her peers because of her community work. The highlight of her career was receiving the Senator Carole Migden Award for her tremendous service. Throughout her career, Ms. Smith has been dedicated to helping others. She is moved by the quote by the Dalai Lama, “We’ve been all the way to the moon and back, but we have trouble crossing the street to meet the new neighbor,” and wants to eradicate the fear of communication that oftentimes plagues our society. In 2005, she was given a Certificate of Service, followed with a Tremendous Service Award for the Critically Ill one year later. A supporter of My Tree Hospice, Axis of Love, and Black and Brown Just Policy, she attributes her success to her determination and is inspired by strong women, especially Mother Teresa and Princess Diana.

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Conversation with Catherine A. Smith Worldwide Publishing: On what topics do you consider yourself to be an expert? Catherine A. Smith: Medicinal medications. What characteristics help to separate you from your competitors? I have a true passion for the field and I care about people and want to see their heath improve. Also, the experience I have had and my knowledge from my jobs separates me. What motivates you? Helping others and knowing that I am appreciated. What lessons have you learned as a professional in your field? I have learned to always count my blessings.

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Emergency Medicine

Brian M. Walters, DO Director of Emergency Services Upper Allegheny Health System Cheektowaga, NY United States bwalters@brmc.com http://www.brianmwalters.com The motivation that drives Brian M. Walters every day is to provide his patients with better lives. A doctor for more than a decade, he knew as a sixth-grader what career path he would take in life. Dr. Walters was named the director of emergency services for the Upper Allegheny Health System in 2010. In this role, he is entrusted to facilitate the integration and standardization of emergency department policies and procedures for the Olean General Hospital and the Bradford Regional Medical Center. He is also responsible for developing and implementing patient care protocols and processes to enhance clinical quality, patient satisfaction and operational efficiency. Well-educated in the field of health care, Dr. Walters first earned a Bachelor of Science in Psychology, with a minor in biochemical pharmacology, from the State University of New York at Buffalo, graduating summa cum laude in 2000. Five short years later, he earned a Doctor of Osteopathic Medicine from the New York College of Osteopathic Medicine, graduating as valedictorian. Most recently, he completed a Doctor of Philosophy in Health Care Administration in 2012 from the University of Berkley. Today, he uses the skills heâ&#x20AC;&#x2122;s acquired over time and through his education to provide clinical coverage at Olean General Hospital and the Bradford Regional Medical Center, specializing in emergency medicine. Dr. Walters is a board-certified alternative medical practitioner through the American Alternative Medical Association. He is also board-certified in emergency medicine via the American Board of Emergency Medicine and board-certified in integrative medicine through the American Association of Integrative Medicine. Additionally, he is a diplomate of the American Board of Emergency Medicine, and retains memberships with more than 10 professional organizations, including: the American Academy of Osteopathy, the World Organization of Natural Medicine and the American College of Physician Executives, among others. Dr. Walters attributes his success to his hard work and determination. He was given an honorary Doctor of Humanitarian Service in 2012 by the World Organization of Natural Medicine. As he continues to advance in his field, Dr. Walters hopes to transition into a more national role, either through Olean General Hospital, Bradford Regional Medical Center, or as a consultant. 257

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Conversation with Brian M. Walters, DO Worldwide Publishing: What motivates you? Brian M. Walters: Being able to provide a better life [for my patients]. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? There is high pressure on a daily basis to maintain a level of work and a quality standard of performance. It is also difficult balancing time for work and family. What is the most significant issue facing your profession today? There is a lot of uncertainty in the field of health care in general with spending cuts, insurance changes, salaries for physicians and access to health care for the general population. Did you ever consider pursuing a different career path or another profession? I wanted to be a physician since the sixth grade. What do you find to be the most rewarding aspect of your profession? I get to meet a lot of people on a daily basis, and for me, the most fulfilling part is being there to help others. What is your favorite or least favorite work-related task to do and why? My least favorite task is paperwork and my favorite part of my job is seeing the patients â&#x20AC;&#x201D; the personal interaction. What changes have you observed in your industry/field since you started? The insurance rates and reimbursements have changed. How do you see these changes affecting the future of your industry? There is a lot of uncertainty in health care and insurance for the public in the future. There have to be some necessary changes in health care. But, these changes have to potentially benefit the access to health care across our country positively if done correctly. What short-term and long-term career goals are you currently pursuing? I want to have a more regional or national role through my present job or as a consultant in the future. What characteristics help to separate you from your competitors? I have the objectivity to see things from a more global perspective, and can make decisions from the right moral view to benefit the community. 258

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On what topic(s) do you consider yourself to be an expert? Emergency medicine. Who have been your mentors or people who have greatly influenced you? My parents have always taught me patience, respect for others, compassion and generosity. They taught me lessons that are universal to any profession and have helped me to excel in my career path.

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Holistic Animal Care

Judith Williams-Lohmar Consultant, Owner, Founder Puttin’ on the Dog Spaw Magnolia, TX United States putnonthedog@yahoo.com http://www.pet-health-advisor.com After rescuing several dogs in 2001, Judith Williams-Lohmar was inspired to pursue a career in the field of holistic animal health care. With a strong belief in the need for holistic care for animals, she founded the animal health care practice, Puttin’ on the Dog Spaw, where she serves as both owner and consultant. In her current capacity, she administers various holistic care services to animals, including canine massage, Reiki, canine nutrition, kinesiology, homeopathy, aromatherapy, flower essences, crystal therapy and spa services. She treats her clients’ pets like the members of her own multiple-pet family. A certified holistic care consultant, Ms. Williams-Lohmar is affiliated with several organizations dedicated to helping our furry friends, including the Best Friends Animal Society, which runs the nation’s largest sanctuary for abused and abandoned animals, and The Humane Society of the United States. Her hobbies include organic herb gardening and floral design, and she holds memberships to the Texas State Florists’ Association and the Texas Master Gardeners Association. In 2007, she participated in the Junior Master Gardener Program at Texas A&M University, becoming a certified training specialist. Ms. Williams-Lohmar earned a Bachelor of Arts in Mass Media Communication and Scientific Technical Writing in 1982 from the University of Washington. Nearly three decades later, she received certification in holistic care from The Lightfoot Way, an organization dedicated to enhancing the lives of both people and animals through holistic education and support for the body, mind and spirit. In 2011, Ms. Williams-Lohmar also completed canine warm-water swimming intensive and CPR training. She plans to provide a full-service saltwater spaw specializing in therapeutic warm-water swimming for small breed, handicapped and senior dogs. 260

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Ms. Williams-Lohmar’s best advice to those who may wish to enter into the field is: “A love for animals is integral [when] considering a career in holistic care for animals [in addition to] a commitment to restoring animals’ health holistically.” She hopes to grow her business in the near future and plans to do more writing about dogs.

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Employee Relations

Thomas A. Becker Director of Human Resources in Europe, the Middle East and Africa Diebold, Incorporated Cobham, Surrey, United Kingdom thomas.becker@libero.it http://www.thomasandrewbecker.info Thomas Andrew Becker has been exposed to different cultures ever since an early age, having lived in several different countries growing up. “Being exposed to different cultures early [on] helps one to perform better in a multicultural environment,” he says. “It opens up your mind to change.” Holding more than 15 years of experience, Mr. Becker serves as the director of human resources for Europe, the Middle East and Africa (EMEA) at Diebold, Incorporated. Currently based in the United Kingdom, this ATM software, hardware and security manufacturer has become an international leader in providing integrated self-service solutions, security systems and services. Mr. Becker joined Diebold in 2006, and has played an integral role in revamping the company’s human resources organization. He has placed particular focus on aligning Diebold HR practices with business priorities. He first started his career in management, working as a sales and marketing project manager and software developer at Siemens. He went on to run Siemens’ change management training programs and progressed to hold executive HR roles at several international ITC and manufacturing companies, including BMC Software in Amsterdam and Bull in Milan. As a dual citizen of the U.S. and Italy, Mr. Becker believes that one truly has to appreciate the various assets that different cultures bring. He speaks English, Italian and French. “One of the key strengths [in business] is how you leverage diversity,” he says. “The more diversity you have within your workspace, the better you can approach and find solutions to a common goal. It brings innovation and perspective and it opens your mind.”

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Conversation with Thomas A. Becker Worldwide Publishing: On what topics do you consider yourself to be an expert? Thomas A. Becker: The diversity of cultures and international management. What characteristics help to separate you from your competitors? I have lived in many different parts of the world since an early age, which has helped me to understand how different cultures relate to businesses and how it is important to address the differences that each country has. There are several American companies that have been successful due to this specific understanding. Having empathy is also something that separates me. It is one of the core values of working in HR. I think if you are lacking empathy and working in HR, then you are in the wrong field.

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Domestic Relations Inclusive of Dissolution of Marriage, Child Support Enforcement Law, and Probate Law

Everette A. Braden, Esq. Attorney, Judge (Retired) Everette A. Braden, Attorney At Law Chicago, IL United States ebraden30@att.net http://www.ebradenlaw.com Admitted to the Illinois State Bar in 1969, Everette A. Braden led an impressive career in the field of law, from which he is now retired. A third-generation lawyer, Mr. Braden operates his own law firm, where he specializes in domestic relations and probate law. He dedicated nearly half a century to law overall, and served in the judiciary as a circuit court judge for 23 years â&#x20AC;&#x201D; a post which he left in 2000. Prior to his retirement, he also served as a justice for the Illinois Appellate Court. Mr. Braden graduated from Northwestern University with a Bachelor of Science and earned a JD from The John Marshall Law School in Chicago, Ill. Over time, he gained expertise in family and child support enforcement law, probate law and domestic law, and applied his skills as a litigator. He was admitted to practice before the Supreme Court of the United States in 1990, and served in criminal and civil courts as well. Throughout his career, he has remained updated in the field through his memberships with several professional organizations, including The Chicago Bar Association, the Illinois State Bar Association, the National Bar Association, the Illinois Judges Association, the Illinois Judicial Council, and the Illinois Congress of Parents and Teachers. Mr. Braden also serves as a volunteer with the United Methodist Church, which recognized him as Man of the Year in 2012. He has also been given the Meritorious Service Award from The Cook County Bar Association, in addition to being admitted to its Hall of Fame. He was given the Lifetime Achievement Award by the Illinois Judicial Council and the Illinois Judges Association Award of Merit. He is a member of the Prince Hall Freemasonry, where he was named a 33rd Degree Mason and Grand Inspector General, and credits his successful career to his helpful nature and passion for his profession.

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Conversation with Everette A. Braden, Esq. Worldwide Publishing: On what topics do you consider yourself to be an expert? Everette A. Braden: General law, family law and probate law. What characteristics help to separate you from your competitors? I am inspired to improve by the outstanding performance of attorneys and other professionals. What motivates you? My desire to help and serve others, and my attempt to be the best that I can be. I am impressed by the omnipresence of the law. It covers everything â&#x20AC;&#x201D; it is the only profession that touches on every aspect of life. Itâ&#x20AC;&#x2122;s as broad as the sun and the air we breathe. What lessons have you learned as a professional in your field? It is important to respect the rights of others. What do you find to be the most rewarding aspect of your profession? To be complimented by a client for services that I rendered. What advice can you offer fellow members or others aspiring to work in your industry? Be fair with the people with whom you interact. Who have been your mentors or people who have greatly influenced you? Other lawyers and judges. What changes have you observed in your industry/field since you started? There is a strong emphasis on the requirement of continuing legal education. How do you see these changes affecting the future of your industry? There will be more informed professionals in the practice of law.

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Art Law

Judith A. Bresler, Esq. Counsel Withers Bergman LLP New York, NY United States judith.bresler@withers.us.com http://www.withersworldwide.com After participating in high school debate events, Judith A. Bresler found her niche in law. With nearly four decades of experience, she currently works for Withers Bergman LLP, a law firm with 10 offices spread across Europe, the U.S., the Caribbean and Asia. Founded in London in 1896, its clients’ businesses span more than 80 countries. As counsel for this international law firm, Ms. Bresler practices art law, commercial law and intellectual property law. Ms. Bresler earned a Bachelor of Arts from the University of Pennsylvania in 1969 and graduated from the New York Law School with a JD in 1974. Well-versed in art law, she is the co-author of a three-volume treatise: “Art Law: The Guide for Collectors, Artists, Investors, Dealers, and Artists,” as well as paperback books and other publications. In 2006, she served on the Federal Mediation Panel for the Eastern District of New York Mediation, and sat on the National Committee Roster of Neutrals for the American Arbitration Association. She also served as a co-chairwoman for the Alternative Dispute Resolution Committee of the New York State Bar Association in 2004. In 2010, Ms. Bresler, along with her colleagues, announced Art Law Day at New York University, an event organized for attorneys, appraisers, dealers, collectors and anyone with an interest in the legal aspects of collections management. The topics covered were, “Expert Opinions and Liabilities”; “If Mediation’s So Great, Why Isn’t It Used More?”; “The Complexities of Art Insurance Claims”; “IRS Updates”; and “An Interpretation of USPAP Guidelines.” Ms. Bresler, among several others, was a speaker at this event. Ms. Bresler attributes her success to her hard work and desire to excel. She plans to continue on the same path in the future.

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Property Management and Development

Karin W. Flint Owner, Developer Flintfields Horse Park kfhorse7@aol.com Her daughter’s simple interest in learning how to ride a horse sparked a career in equestrian training and ownership for Karin W. Flint. The owner and developer of Flintfields Horse Park, Ms. Flint is able to relish her passion for horses every day she goes to work. A horse show facility, Flintfields offers five all-weather competition arenas and practice arenas. It also serves as a host site for horse shows put on by the Bay Equestrian Festival, which attracts thousands of participants from across the country, representing 35 states, Canada and Mexico, and the United States Hunter Jumper Association (USHJA) World Champion Hunter Rider Program. Ms. Flint is an expert in equestrian competition, and venue development and management, which aids her in overseeing daily operations and managing the horse show grounds. She also spends time developing marketing strategies, and manufactures the D-Braider, a tool used to remove yarn from the braids of show horses. Providing an environment that attracts top-level riders, including Olympic silver and gold medalists, Ms. Flint’s facility has been recognized by an Olympic-based organization — the North American Riders Group (NARG). In 2010, her show was rated number 20 out of the Top 25 Horse Shows by NARG, and in 2011, it was named Zone 5 AA Horse Show of the Year by the USHJA. Ms. Flint supports a variety of organizations, including the Equestrian Aid Foundation Inc., Leelanau County 4-H, the Grand Traverse County 4-H, the ASPCA, the Presbyterian Villages of Michigan, the Northern Michigan Regional Hospital, and the Michigan Chapter of CANTER Inc. (Communication Alliance to Network Thoroughbred Ex-Racehorses), just to name a few. As the years progress, Ms. Flint intends to continue providing a safe venue for both horses and riders, and a place that will continue to draw people to northern Michigan.

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Conversation with Karin W. Flint Worldwide Publishing: On what topics do you consider yourself to be an expert? Karin W. Flint: I consider myself to be an expert on horses. I absolutely love everything that comes with the horse park â&#x20AC;&#x201D; the people and the beauty of the park. What characteristics help to separate you from your competitors? The fact that I embrace my competitors. Horse Shows by the Bay is staged at Flintfields Horse Park, which was built in 2007 to specifically house the festival and other, similar events. What motivates you? My love of horses and what I do. What lessons have you learned as a professional in your field throughout the years? I have learned that loving what you do and giving 100 percent is the key to success. What short-term and long-term career goals are you currently pursuing? My goal is to keep Flintfields Horse Park as one of the most beautiful horse parks in the United States. What is your favorite or least favorite work-related task to do and why? Being in front of people is my least favorite thing to do, and my favorite is doing all the planting and taking care of my beautiful grounds. What advice can you offer fellow members or others aspiring to work in your industry? When you want something, just go for it. You have to go feet first and just take the plunge into what life has to offer you. What changes have you observed in your industry/field since you started? This is such a growing industry, and so many people come from all over to watch and get involved. The only difference I see is that more and more people love horses and want to come and see the shows. 268

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How do you see these changes affecting the future of your industry? I only see things getting better. What do you find to be the most rewarding aspect of your profession? Seeing the people happy who are coming to Flintfields. Who have been your mentors or people who have greatly influenced you? Nothing has inspired me more than just my own true love of horses.

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Bobsled Coaching

Joseph W. Kilburn International Bobsled Athlete, Coach, Trainer International Bobsled and Skeleton Federation Ottawa, Ontario, Canada joeykilburn@aol.com http://www.fibt.com Joseph W. Kilburn has participated in three Olympic Games: 1976, 1980 and 1984. In both the Innsbruck 1976 Winter Olympic Games and the 1980 Lake Placid Winter Olympic Games, he served as a bobsled pilot. With extensive knowledge of the sport and bobsled tracks around the world, he has gone on to train athletes for 10 Olympic Games. In 1995, he was the head coach for Team USA, and in 1992, he was the Canadian coach and technical director for the Winter Olympic Games. An international renowned bobsled athlete, Mr. Kilburn now serves as a coach and trainer for the International Bobsled and Skeleton Federation (IBSF), a nonprofit organization and national governing body for the sports of bobsledding and skeleton. He spends his time organizing events, budgets and submissions, and coaching and working with male and female athletes between the ages of 18 and 36 who are on two- and four-person teams. In 2002, Mr. Kilburn coordinated the inclusion of women in the Winter Olympic Gamesâ&#x20AC;&#x2122; bobsled team for IBSF. He has also published a coaching manual. In the coming years, Mr. Kilburn hopes to work with more individuals, using his experience to foster their success. He is currently preparing his athletes for the 2014 Winter Olympics in Sochi, Russia.

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Conversation with Joseph W. Kilburn Worldwide Publishing: On what topics do you consider yourself to be an expert? Joseph W. Kilburn: I know various types of bobsled tracks and I can take anyone, whether they are a beginner, intermediate or expert bobsled runner, and walk the track and look at the corners and explain where the focal points are. I can show them where the pressure points are and where they would make their steering adjustments. What characteristics help to separate you from your competitors? I am always available. I have always loved traveling and this profession has allowed me to see the world. Iâ&#x20AC;&#x2122;m devoted, dedicated and passionate for the type of work that I do. What motivates you? People. I love the athletes, the coaches, the officials and all the people I work with. Itâ&#x20AC;&#x2122;s a very small community. I make sure that the athletes have the best and fairest opportunity to compete on an even level. What lessons have you learned as a professional in your field throughout the years? Being an athlete myself, I am able to transfer my experiences verbally to young athletes. When working with all the athletes, I have learned to adjust to each individual and really understand that what works with one person might not work with the other. I have also learned to be flexible and find the balance. You must have a calm approach because it could transfer to the athletes as well. Building their confidence is a key element to their success. I also review the videos of the athletes and point out to them what is right or wrong. Who have been your mentors or people who have greatly influenced you? Robert Storey, a member of the Canadian Bobsled program who competed in 1972 in Sapporo, Japan. He became a coach/manager when I came on board in 1974. He became the president of our national federation, which is called Bobsleigh Canada Skeleton, and he then became the president of the international sport governing body, which is the highest level. His mentorship, wisdom and support helped me to become who I am today. How do you plan to achieve these goals? Depending on the skill level for the athletes, they must be prepared physically and mentally for the Winter Olympic Games. 271

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Dealing with so many personalities. What is the most significant issue facing your profession today? In ice sports, such as bobsled, luge and skeleton, it is the financial support/ sponsorship. Also, having an athlete commit to four to eight years of their livelihood to prepare and compete at the Olympic level. They will have to give up careers, and once they retire, they have to face the reality of getting employment. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? I was very close to becoming a policeman. But, since I got into the sport, I was able to make a career out of it and I love what I do. I have met great people and I am so glad that I chose this career. Being a competitive skier and racing motorcycles, these skills could be used as a crossover into to sport of bobsled racing. What do you find to be the most rewarding aspect of your profession? To see the athletes that I have worked with on the podium, and instilling in them that this is an achievable goal. What is your favorite or least favorite work-related task to do and why? My favorite task is testing athletes in training scenarios, and seeing for myself if they are lacking in one area. Itâ&#x20AC;&#x2122;s easier to make a quick person stronger through training, than to make a strong person quicker. What advice can you offer fellow members or others aspiring to work in your industry? You need to have perseverance and dedication. What short-term and long-term career goals are you currently pursuing? My short-term goal is to prepare for the athletes to go to Sochi, Russia, for the 2014 Winter Olympics in February. My long-term goal is to remain in the sport and continue to be an active coach, whether itâ&#x20AC;&#x2122;s for Canada or America, or even internationally. What changes have you observed in your industry/field since you started? The technical advancement of the equipment, which has been standardized now.

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How do you see these changes affecting the future of your industry? Itâ&#x20AC;&#x2122;s great for the sport because the teams are sliding quicker, and the safety factors enhanced in the construction means minimal injuries. Have you contributed to any publications or to research in your field? I helped to develop a coaching syllabus/booklet on the push technique. Do you do any public speaking? I have spoken on the topics of coaching, the advantages of coaching, mentoring, how to establish programs, and the expectations of an athlete.

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Synthetic Turf Design and Installation

Keith A. Thykeson Owner, President Pioneer Golf, Inc. Newbury Park, CA United States pioneergolf@aol.com http://www.pioneerturf.com Football players and golfers don’t wonder where the turf on which they are scoring a touchdown or putting an ace in the hole comes from — they just play. However, the turf does not appear out of thin air; hardworking individuals like Keith A. Thykeson are designing and installing it. The president and owner of Pioneer Golf, Inc., a California-based synthetic turf company, Mr. Thykeson designs and installs synthetic turf for athletic fields and the landscape industry with the goal of providing customers with the best possible materials, design and workmanship. He is charged with managing the company, creating proposals, ordering turf, billing accounts, handling sales and taking care of human resources functions. Now holding more than 13 years of experience, Mr. Thykeson entered into this field somewhat by accident. He previously worked at a country club, teaching golf to members. During this time he had a putting green installed at his home, but the craftsmanship did not live up to his standards. He thought he could do better, and after he installed a putting green for a friend, the word spread like wildfire around the neighborhood and turf-installation jobs started coming. He began his business part time and continued to work at the country club until he felt that he could operate his own company full time. Since then, he has been awarded top in his class eight times, and has become a member of the Better Business Bureau, which gives his business an A+ rating. He attributes his success to his company’s quality installations and follow-up, and excellent customer service. Mr. Thykeson is a member of The PGA of America and the California Landscape Contractors Association, and serves on the advisory board of Synthetic Turf International, the leading manufacturer of artificial turf in the world. In the future, he hopes to enlarge his business, and employ multiple installation teams and salespeople.

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Conversation with Keith A. Thykeson Worldwide Publishing: On what topics do you consider yourself to be an expert? Keith A. Thykeson: Turf and installation. What characteristics help to separate you from your competitors? You have to be loyal to your customer and gain their trust. Our company has that — we are on time, clean and uniformed. We don’t cut any corners. For example, once our contract has been signed and we have approved pricing, even if I am dealing with low or no margins on that job, we do not cut corners to increase margins. We do it the way it needs to be done regardless of the price. At the end of the day, our product is our referral base. Our company believes in honesty, trust and integrity and our business is 90 percent referable. What motivates you? What motivates me is excellence, delivering a high-quality product to go along with high-quality service, and professionalism. Being awarded for being the best in the industry from our peers continues to motivate me to stay on top of technology and installation practices. What lessons have you learned as a professional in your field? At the beginning of my career, I learned that going down the cheaper road by using cheaper products and materials turned into a more expensive learning process down the road. I don’t use that route anymore; we deliver the best, most current products in the marketplace today. I don’t want to put something in the ground that’s cheap and put my name on it. I’d rather put something in the ground that is going to cost more, but will last and make the customer happy. What short-term and long-term career goals are you currently pursuing? My short-term goal is to expand the growth of my company. My long-term goal is to be more involved in the participation of the turf counsel board. I am currently on the advisory board of Synthetic Turf International and I will stay on that board and look to grow with the development of this industry on a national level. 275

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What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Dealing with cheap products. We have some cheap products that are being shipped in from overseas and are being sold at an extremely low price and if contractors should get their hands on it, they will be bidding on jobs at a price point that we wonâ&#x20AC;&#x2122;t be able to touch. What is the most significant issue facing your profession today? Cheap turf is being sold in the United States and is making it challenging to compete. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? They can ask about our company and our products because they are trying to figure out who they are going to hire and what products are being installed. Did you ever consider pursuing a different career path or another profession? I still am a PGA member and I used to work as a club professional at a country club teaching the game of golf. I did this for 23 years before deciding to run my business full time. How did you end up working in your current field? I had a putting green installed at my first home and the installation did not stand up to my expectations, and I felt like I could do a better job. A friend asked me to build a putting green in his backyard and the jobs started coming as a referral business. It wasnâ&#x20AC;&#x2122;t until I understood more about the product and installation and the know-how of doing the job with the best product etc., that it became a business. I made it a full-time business about five years ago, but we have been in business since 2000. What do you find to be the most rewarding aspect of your profession? Doing the job to both the customerâ&#x20AC;&#x2122;s and my satisfaction. Representing the best product is rewarding to me. What is your favorite or least favorite work-related task to do and why? My favorite part is meeting with the clients and being on the job site and participating with the work crew. My least favorite is the office administration aspect, including the payroll and contracts, and the paperwork. What changes have you observed in your industry/field since you started? Product is being produced cheaply overseas. In terms of the synthetic turf product, there has been a drastic improvement over the last five years.

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What advice can you offer fellow members or others aspiring to work in your industry? If you want to be a part of this industry, I recommend that you become certified to do this unique niche. Otherwise, it will just do harm to the industry. Who have been your mentors or people who have greatly influenced you? Gary Leff, who was a client and a member of the country club to whom I would teach golf. We had a great professional and personal relationship. He was a very successful businessman who continued to push me in the business world and would counsel me. If it wasnâ&#x20AC;&#x2122;t for him, I donâ&#x20AC;&#x2122;t think I would have pursued owning the business I own today.

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Logistics Engineering

Phillip J. Arnold Managing Director Isoloader Australia Sawtell, New South Wales, Australia phil@isoloader.com http://www.isoloader.com When Phillip J. Arnold was growing up, the top professions were doctors, chemists and engineers, and he knew from the age of 6 what line of work he was going to pursue. He came from an old-world family in Western Australia, so most of the education he received was on farms. Mr. Arnold learned primarily through hands-on processes like using machinery and making things, which steered him in the direction of engineering. He earned a bachelorâ&#x20AC;&#x2122;s degree in the subject from The University of Western Australia, where he graduated with honors. With nearly 70 years of experience, Mr. Arnold currently serves as the managing director for Isoloader Australia, a manufacturing and logistics company that provides heavy load-handling solutions, container handling machines and industrial load-handling machines. In this role, he is charged with finding solutions to problems, and handling logistics analysis and the study of container handling. Mr. Arnold attributes his success to his educational background, as he believes that when you are learning, you need to know the fundamentals to understand everything fully. His education in hydraulics entailed both the theory and the practice of the subject, because it is important to not just know the physics of hydraulics, but to understand how they work. He keeps himself fresh on the innovations in the field through his affiliation with Engineers Australia. As an engineer, Mr. Arnold has embraced many disciplines, and he has had a very diverse and hands-on career. He hopes to be remembered as someone who has created things that have been useful to the world. As the years progress, Mr. Arnold plans to focus on passing on his knowledge to others. He believes that the core of his business is innovation, and he wants to inspire and motivate others to follow in his profession and develop novel ideas. 278

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Mr. Arnold has three wonderful children. His firstborn is a doctor and his second-eldest is an eye specialist, possibly one of the leading eye specialists in Australia. Mr. Arnoldâ&#x20AC;&#x2122;s youngest child is an engineer, whom he hopes will take over the reins of his business someday soon.

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Top 101 Industry Experts

Strategic Planning and Development

Thomas A. Baden Vice President, Engine Products (Retired) Donaldson Co., Inc. Las Vegas, NV United States Bttainc98@aol.com Thomas A. Baden’s approach for the past four decades has been: “There’s always a better way.” Dedicating more than four decades to the engineering industry, this thinking has served him well. Over the years, he has honed his expertise in managing business groups and strategic planning, skills he used in his career with Donaldson Co., Inc., a company that develops and manufactures filtration and exhaust systems that help protect everything from equipment and engines to individuals and the environment. Now retired from his post as vice president of engine products, Mr. Baden still strives to remain current in the field and improve himself every day. “I can never reach the end because there is always something I can accomplish.” Mr. Baden’s interest in drafting, science and mathematics led him to the University of Minnesota, where he earned a bachelor’s degree in mechanical engineering. He became a junior draftsman and eventually progressed into his last role as vice president of engine products. During his career, he had the pleasure of working with Professor Michael E. Porter of Harvard Business School. Mr. Baden hired Mr. Porter and his staff to work part time for him while he was building a new division and developing strategic plans. Mr. Baden has read one of his many books, and considers him to be a mentor and a great influence. In addition to his time spent with Donaldson Co., Inc., Mr. Baden volunteered with the International Executive Service Corps, a nonprofit organization that recruits and assigns U.S. volunteer experts to implement complex economic development assistance programs around the world. He also supports Children’s Disabilities Information, a website created to help parents of children with special needs.

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Conversation with Thomas A. Baden Worldwide Publishing: On what topics do you consider yourself to be an expert? Thomas A. Baden: Product design, strategic planning and customer service. What characteristics help to separate you from your competitors? My strength lies in putting together people of different skills and setting a long-term strategic direction. I look at the broad picture strategically. What motivates you? I am always striving to be the best I can be and that is still driving me â&#x20AC;&#x201D; I am still taking courses. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I have had obstacles, but I never let them stop me. What do you find to be the most rewarding aspect of your profession? Seeing long-term strategies come together and the development of people on my staff. Who have been your mentors or people who have greatly influenced you? Dr. M. Porter from Harvard. What changes have you observed in your industry/field since you started? Many new materials and computers and their capabilities eliminate the need for much building and testing, and more information is available to better plan. How do you see these changes affecting the future of your industry? The whole process of building, testing and planning will continue to greatly reduce time and cost. What short-term and long-term career goals are you currently pursuing? My short- and long-term goals are now concentrated on studying my mind to better determine the difference between the mind and the brain. 281

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Did you ever consider pursuing a different career path or another profession? I did a lot of consulting work and for many years, I volunteered for the International Executive Service Corps, where we went around to other countries and worked for different businesses to help them. That was fascinating to learn about the different countries. How do you plan to achieve these goals? I will continue to study through The Great CoursesÂŽ, which are videos of courses given by worldwide educators. What is your favorite or least favorite work-related task to do and why? My favorite was seeing the long-term plans work. What advice can you offer fellow members or others aspiring to work in your industry? Seek the best available talent who knows more than you do. What is the most significant issue facing your profession today? [The lack of people with a] vision. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Do you envision the same long-term results that I do? What lessons have you learned as a professional in your field? I have learned to take the time and effort to clearly understand the end result.

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Top 101 Industry Experts

Technical Project Management

Christine D. Philben Supervisor Information Technology Systems Services Department General Atomics Aeronautical Systems cphilben@wildblue.net Serving five active years and 16 years in the reserves for the U.S. Army, Christine D. Philben gained experience in the satellite communications division, which helped her progress easily into the information technology field. Now a civilian, she uses her expertise in technical project management as the supervisor of the Information Technology Systems Services Department for General Atomics Aeronautical Systems. This manufacturing company provides unmanned aircraft systems, tactical reconnaissance radars, and surveillance systems. With her favorite pastimes being singing and playing the piano, Ms. Philben first considered a career as a music teacher before entering the military. Later, she realized that her place was in the realm of computers. Now, she is a highly organized and results-driven senior-level manager with more than three decades of experience. Providing business support for three facilities on a daily basis, she also oversees the systems infrastructure. She holds an associate degree in computer science from Hawaii Pacific University, and is always looking to learn more. Her goal is to finish a bachelorâ&#x20AC;&#x2122;s degree in computer science. She would also like to obtain more technical training. Ms. Philben has seen several changes over the past 20 years, one being that the field of IT has become much more male-dominated. When an individual thinks of a computer technician, itâ&#x20AC;&#x2122;s rare that a woman comes to mind. When the industry really burst onto the scene in the 1980s, it wasnâ&#x20AC;&#x2122;t predominately male or female, Ms. Philben recalls. It was really about who was most qualified for the position. Considering that times are changing continuously, she stays up-to-date with industry trends through the Project Management Institute, Inc. Ms. Philben attributes her success to her mother. When she finds time away from her professional duties, she volunteers for Scott Enterprises, Inc. Looking toward the future, she hopes to continue growing in the IT field.

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Conversation with Christine D. Philben Worldwide Publishing: On what topics do you consider yourself to be an expert? Christine D. Philben: Information technology project management. What motivates you? Being able to give the users the tools in order to do their jobs better. What lessons have you learned as a professional in your field throughout the years? I am continually learning lessons. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? I am still fighting the glass ceiling, not only for position level, but for salary. What is the most significant issue facing your profession today? Outsourcing. Did you ever consider pursuing a different career path or another profession? Yes, I wanted to be an elementary music teacher. How did you end up working in your current field? I was in high school looking to go to college for music, but I realized that I didnâ&#x20AC;&#x2122;t have a remarkable skill in music. My mother suggested that I go into the military in order to gain some sort of notable skill. What do you find to be the most rewarding aspect of your profession? Helping the users perform their job better. What is your favorite or least favorite work-related task to do and why? One of my favorite things is working with various businesses and learning more about them. My least favorite part is dealing with the office politics. What advice can you offer fellow members or others aspiring to work in your industry? Be flexible, willing to learn, and learn to pick your battles. What changes have you observed in your industry/field since you started? Initially when IT first began in the early 80s, it wasnâ&#x20AC;&#x2122;t a male- or femaledominated industry. It really was about whoever was most qualified. I think that over the years it has shifted to a predominately male industry. 284

Top 101 Industry Experts

Sales and Marketing Management

Andreas Reissmann Vice President Bahmueller Technologies, Inc. andreas_reissmann@me.com http://www.bahmueller.de A native of Germany, Andreas Reissmann specializes in introducing established companies and their products into new markets. He has a solid track record in launching German-made machinery into the U.S. and Canadian markets, and introducing U.S.-made equipment into Asia and Latin America. Holding more than three decades of experience, he currently serves as a vice president of the machinery manufacturer Bahmueller Technologies, Inc. Over the years, Mr. Reissmann has become skilled in product marketing, adding this expertise to the hands-on knowledge he gained earlier in his career. Mr. Reissmann earned an MBA in Microeconomics in Germany. As he was pursuing this degree, he realized that he needed a corporate sponsor and started working for a machine equipment company â&#x20AC;&#x201D; his career has evolved from there. He went on to complete various postgraduate courses, and credits his success to his education and hard work. Throughout his career, Mr. Reissmann has done public speaking and written for trade publications. He is a member of the Association of Independent Corrugated Converters, which represents and protects the business interests of the independent sector of the corrugated packaging industry. He also supports The Jimmy Fund, which raises money for the Dana-Farber Cancer Institute. As in any industry, competition runs high, and Mr. Reissmann notes that other companies may not always be as quality-conscious or customerminded as the company he serves, Bahmueller Technologies. The need to stay competitive continually causes Mr. Reissmann to think outside the box. Looking toward the future, he plans to experience continued personal and professional growth.

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Conversation with Andreas Reissmann Worldwide Publishing: On what topics do you consider yourself to be an expert? Andreas Reissmann: Business development. What characteristics help to separate you from your competitors? My exposure to different markets. What motivates you? Success. What is the most significant issue facing your profession today? We have a lot of competition from Asia and with companies that are not always quality-conscious or as customer-minded. Do you do any public speaking? Yes, I have spoken at annual industry meetings. What do you find to be the most rewarding aspect of your profession? I get to meet many people and businesses in various industries, which is always interesting. I am always learning something and I listen to different viewpoints. Everyone has a different approach to solving problems. I do enjoy that interaction. Who have been your mentors or people who have greatly influenced you? There have been several business leaders that I have worked with throughout my career who have mentored me along the way.

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Top 101 Industry Experts

Acting

Laurie Logan Hudson Actor, Director Laurie V. Logan, Inc lvlogan@att.net With the influence of her father, a soap opera writer, Laurie Logan Hudson began her career in entertainment in 1953, the same year that Harry Truman became the first U.S. president to broadcast his farewell address on both radio and television. It was this same year that the Academy Awards was simulcast on radio and television, marking the first time that the awards show appeared on the small screen. It seemed only fitting that Ms. Logan Hudson would embark on a journey in both media outlets. While obtaining her degree, Ms. Logan Hudson worked for the local campus radio station, gaining invaluable experience that would give her a leg up in her career thereafter. After graduating from Duke University with a Bachelor of Arts in History and Spanish in 1953, she moved to New York where she held a running role on the radio soap opera, “When a Girl Marries.” She also played a character on the television show, “Search for Tomorrow.” All the while she was performing in off-Broadway plays. While in New York, she was fortunate to study acting with Lee Strasberg, an American actor, director and acting teacher, and complete workshops with Uta Hagen, a Germanborn American actress and drama teacher. Ms. Logan Hudson is currently the director of the entertainment company, Laurie V. Logan, Inc., where she uses the skills she has gained over time to direct theater productions locally and nationally. Ms. Logan Hudson acknowledges that the most challenging part has been keeping it going. Named Best Actress by the Detroit Free Press, that seems hard to believe, but the entertainment industry is constantly changing. She credits her success to the many great people she has met, along with her persistence. She remains updated through her affiliations with the American Federation of Television and Radio Artists and the Screen Actors Guild. In the future, she intends to continue acting and creating theater productions.

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Top 101 Industry Experts

Commercial Real Estate Appraisal

Sally Blye Eddy Owner, Appraiser Commercial Appraisal & Consulting, LLC, dba Appraisal & Consulting Group, LLC Vancouver, WA United States Sally.eddy@acgvaluation.com http://www.acgrpllc.com As the owner of and appraiser for Commercial Appraisal & Consulting, LLC dba Appraisal & Consulting Group, LLC, Sally Blye Eddy is an expert in the valuation of commercial properties within the coastal areas of Oregon and Washington. This geographical area was a highly underserved location with lenders often waiting months for an appraisal. She regularly performs commercial appraisals that are used for mortgage lending, loan monitoring, tax appeals, estate evaluations and lease negotiations. As such, her services provide a valuable asset to the industry in underserved areas of the market. Among Ms. Eddy’s greatest professional assets are her research and quick study skills. Her research skills were honed by years of research in the pulp and paper industry where she worked for 27 years prior to her most recent venture, which began in June 1998. She consistently ensures that her client understands and is satisfied with the timeliness and reliability of her work product. Ms. Eddy feels that everyone, regardless of profession, needs to experience the feeling that their work is appreciated and that it has value and relevance. In fact, she considers this aspect to be the most rewarding of this most recent career. She considers herself fortunate to have found a profession which provides positive feedback on a regular basis. While Ms. Eddy loves her profession and couldn’t see herself in another one, she feels that the recent governmental regulations are not well understood by lenders. As a result, direct communication between appraisers and lenders has barriers imposed internally that affect the ability of the appraiser to obtain relevant information in a timely manner. These regulations, which are intended to protect the end consumer and lenders, in her opinion, can ultimately impact the reliability and credibility of the valuation results. Within this environment it is important to stay up-to-date in order to comply with regulations, since “the consequences for missing a change can mean redoing an appraisal, which is time lost, [or the possibility of] litigation or losing one’s license.” 288

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Ms. Eddy also believes that the world is split between two types of people: those who are willing to make decisions, and those who are not. She further believes that among the decision-makers are two subsets: those who put up obstacles to change, and those who try to overcome those barriers. She sees herself as being in the latter group. As a woman having worked in two industries that are male-dominated, Ms. Eddy is certainly no stranger to overcoming barriers and finding the success that she currently enjoys. Within the next five years, Ms. Eddy hopes to be comfortably retired so that she can spend more quality time with her adult children and adult grandchildren and hopefully future great-grandchildren. Thanks to her daughterâ&#x20AC;&#x2122;s decision to move back to Vancouver, both of Ms. Eddyâ&#x20AC;&#x2122;s children now live within five miles of her. She plans to make the most of her soon-tobe-retirement years, enjoying the companionship of family and friends.

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Conversation with Sally Blye Eddy Worldwide Publishing: On what topics do you consider yourself to be an expert? Sally Blye Eddy: Valuation of commercial real estate in coastal markets in Oregon and Washington. This is an area that I have been covering since 1998. I made the choice to focus in this underserved market when I first entered the appraisal profession. I saw the need and the unwillingness of others to serve the more remote areas. What characteristics help to separate you from your competitors? I know Iâ&#x20AC;&#x2122;m an exceptional researcher, an exceptionally fast study and I still have an excellent memory. Couple those characteristics with being objective, unbiased and having a history of consistently providing a timely quality product to my clients. Being sensitive to the time restrictions of a client helps one to rise above the competition. What motivates you? Thereâ&#x20AC;&#x2122;s a constancy of learning that I think is important to me, and I need to have what I do have value. As individuals, we all want to know that we have made a contribution, and I am lucky I have found a venue where that happens with regularity. What short-term and long-term career goals are you currently pursuing? In the short term I would like to help grow our new company. At recent count we have grown to 10 appraiser/owners in the first year. Long term, I want to be comfortably retired; my flower gardens and bridge games are calling me. What is your favorite or least favorite work-related task to do and why? My most favorite is problem solving; it gives me great pleasure. I was one who always enjoyed those math story problems in high school and college. This has carried over to problem solving in research and development in the pulp and paper industry and also on a regular basis with difficult appraisal assignments. My least favorite is having to go over a report in detail multiple times to make sure the information is correct, consistent and understandable. 290

Top 101 Industry Experts

What is the most difficult obstacle or challenge you have faced in pursuit of your goals? To be heard — as a woman sitting at a table with men — to be heard. This barrier still exists; it always surprises me when it surfaces in the most unusual places. At a recent meeting, I had been asking some probing questions when the person in charge patted me on the head and said “trust me.” Can you imagine doing that to a male counterpart? Who have been your mentors or people who have greatly influenced you? There have been several individuals who have influenced me, each at a differing point in my life: Bill Click, my high school math teacher, who saw promise in a young girl in the sciences; and Dr. Carl Bonhorst, my freshman chemistry teacher, who also saw promise in a young woman in the sciences and made sure that the opportunity to complete my college education was there for me. This was an era in which women went to college and found a husband; few prepared for a profession. Also, Dr. William C. Wilson, my first boss at Crown Zellerbach Corporation, who provided me with the opportunity to be successful in research and development. He made sure that the R&D area which he assigned to me had future for growth. I was the third professional woman hired by CZ and none had stayed longer than five years. I was asked when interviewed whether I planned on having children. Do I have stories to tell regarding my 27 and a half years in the pulp and paper industry. It would make an interesting book. Another mentor was Michael C. Langsdorf, an attorney and childhood friend, who opened the door for immeasurable opportunities for community service at high levels in southwest Washington in the 1980s. Lastly, David E. Pietka, MAI, an appraiser/owner in our current company, who provides the consummate role model for an appraiser. He is never judgmental and looks for an answer that brings a positive outcome. What changes have you observed in your industry/field since you started? The reliance upon computer technology and related technologies is likely the most profound. It provides so many improvements in how we do our work that there are too many to mention. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? A good fit between client and provider is essential. Asking questions regarding the firm, type of clients, and references are always key. Probably the most important is whether the clients timing requirements can be met and does the appraiser/appraisal firm have the expertise to “competently” complete the appraisal. 291

Top 101 Industry Experts

What do you find to be the most rewarding aspect of your profession? To know that what I do makes a difference. How do you see these changes affecting the future of your industry? These changes provide the means to improve our productivity and resulting bottom line. Within this environment, however, as appraisers we have to remember to step back from what we have done and always ask the questions, “Does it make sense?” and “Does it reflect what the market would do?” What advice can you offer fellow members or others aspiring to work in your industry? Develop contacts … this is your most valuable resource. Make sure they know who you are. Meet face-to-face and thank those who help on a regular basis. In today’s environment, too much work is done from the chair in front of the computer. Did you ever consider pursuing a different career path or another profession? If yes, how did you end up working in your current field? As mentioned earlier in this interview, I worked in several professional capacities within the pulp and paper industry. I started with CZ before there were laws affecting workplace discrimination, equal pay issues, or sexual harassment. In 1993, the industry in which I worked began a downward spiral due to changes in environmental legislation — in particular protection of the spotted owl in the northwest. Downsizing became prevalent and my job was eliminated. I had always invested in real estate, and I instinctively knew that commercial real estate appraising was the correct choice for me. I determined what was necessary for me to enter the field and took those courses offered by the Appraisal Institute to prepare myself given the opportunity within a local firm. It was that simple — except it took about five years for the door to open. I was fortunate to be hired by that company that was recognized on the West Coast as the best company for training new appraisers. This was a great environment in which to learn and grow. I retired in December 2007, started my own company in January 2008 and relocated to the Coast of Southwest Washington. One year ago, I received a call asking if I would like to join the new venture in Portland. Of course, my answer was yes. The organizational structure that our company uses provides our clients with a product that consistently meets the highest of industry standards in a difficult real estate market recovering from the recent recession.

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Property Management

Patricia V. Egan Turner 1) Business Owner, Turner Apartments 2) Educator, Independent Consultant, Ambit Energy Arlington Heights, IL United States patsyeganturner@hotmail.com http://turnerapartments.joinambit.com http://www.turnerapartments.energy526.com One career would never be enough for Patricia V. Egan Turner. With leadership as her primary skill, she didnâ&#x20AC;&#x2122;t plan on wasting it. She spent nearly three decades in the field of education, serving as a middle school, high school and college French teacher, prior to embarking on a journey into the real estate and energy industries. Ms. Egan Turner most recently became the owner of Turner Apartments, an apartment complex that provides property management and rentals. She also serves as an independent consultant for Ambit Energy, an energy company that provides the supply of electricity and natural gas services. Proficient in team leadership and building relationships with clientele, she dedicates her time to developing other consultants. Ms. Egan Turner earned a Bachelor of Arts in French, with a minor in English, from Dominican University and a Master of Arts in French from the University of Illinois at Urbana-Champaign. She is a member of Delta Kappa Gamma, Phi Delta Kappa, the American Association of Teachers of French, the Illinois Council on the Teaching of Foreign Languages and the American Council on the Teaching of Foreign Languages, and traveled to France as part of a leadership group with the National Defense Education Act, where she received an immense amount of training. It was sponsored by the University of Massachusetts and held in Arcachon, France. She attributes her successful career to her strong work ethic, and excellent leadership, management and interpersonal skills. Ms. Egan Turner supports Goodwill Industries of Metropolitan Chicago, the Iowa State University Library Foundation, and Lewis University. Looking ahead, she intends to experience continued success in all of her endeavors.

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Conversation with Patricia V. Egan Turner Worldwide Publishing: On what topics do you consider yourself to be an expert? Patricia V. Egan Turner: Leadership. What characteristics help to separate you from your competitors? My drive, focus and energy for the Ambit Energy company. What motivates you? I am motivated by the two reasons Ambit Energy exists. I want to build my business, get more people involved in it, be successful and earn a residual income. I also want to help other people save money and get jobs. What lessons have you learned as a professional in your field? Being in the field of education, I have learned how to explain things to others, get their attention and maintain their focus. I am trying to move them in the direction to change their lives and evolve new consultants. The training is extremely important and my goal is to grow my own company. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Being inactive when following the format and procedure which is open for repetition; all of the training can be repeated anywhere. The techniques of invitation, presentation and closing are duplicated every time one refers a potentially new consultant to the Ambit Energy business. Fear of rejection, fear of failure and hesitation to take action are the biggest obstacles in the pursuit of my goals. I am learning from my inaction and procrastination to pick myself up from these failures to invite new people. It is required to keep in touch, make follow-up phone calls and expand the list of individuals in order to present the business opportunity. What advice can you offer fellow members or others aspiring to work in your industry? Ambit Energy is a business built on integrity, work and honesty. It is a relationship business that depends on the development of leadership skills, the ability to work well with other people and teach the new consultants so that they can grow their businesses. 294

Top 101 Industry Experts

What short-term and long-term career goals are you currently pursuing? My short- and long-term goals are the same — to grow my company and be successful. When did you make the decision to fully devote yourself to your business endeavor? In August 2012, I took an active role in revitalizing my business. I went to Ambition, an annual conference in Dallas, Texas, and through that training and retraining, the motivational speakers, and contact with a lot of experts in this business, I rekindled my energy to grow this business and move forward with it. It’s a lot of talking to people and refining the techniques taught by leaders and experts in the field. Did you ever consider pursuing a different career path or another profession? I considered becoming a nurse, but after working in a hospital, I decided that wasn’t what I wanted to do. You explore something and you decide yes or no. What is your favorite or least favorite work-related task to do and why? My favorite part is calling people and offering the potential of being a consultant or a customer. Who have been your mentors or people who have greatly influenced you? An osteopathic doctor got me involved and really got me interested in Ambit Energy. What is the most significant issue facing your profession today? The most significant issue is getting the word out there about the business. There is no advertising: it’s all person-to-person and direct marketing. What changes have you observed in your industry/field since you started? At the beginning six years ago, the presentations were done using pen, paper and stick figures to illustrate the plan. Now, the technology has been developed by experts so that consultants get websites that support every part of the industry. There are presentations, DVDs, fall 2012 “Success from Home” magazines, Ambit University training, record keeping, customer and consultant records, compensation accounting, forms, and flyers. Each customer has a personal website to monitor payments, travel points, and sign-ups for their family and friends who enroll as customers of gas or electric “supply” through Ambit Energy. The company continues to grow with customers of gas and electric supply and consultants at an unbelievable rate. Ambit Energy was rated as the fastest growing, independently-owned private company by The Inc. 500 in 2011. 295

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How do you see these changes affecting the future of your industry? Ambit Energy provides all the technological tools possible to provide extraordinary service to both consultants and customers. A team of individuals provide consultant support and customer care. This makes everything run smoothly for everyone who calls in with questions or concerns. The technology is constantly updated to accommodate the growth of new markets or changes that provide better service. What do you find to be the most rewarding aspect of your profession? Like teaching, it is a “people business.” It is most rewarding to be able to help family, friends, and, even, strangers to have the opportunity to achieve goals that lead to financial freedom and time freedom. When customers and consultants come into the businesses, there is an education that is required to explain how the business works. It is necessary to share the “why” that one has to pursue Ambit Energy. New consultants need to prepare a list of family, friends, and acquaintances to ask to become their business partners and/or customers of gas and electric. The sponsoring consultant needs to spend time with their new consultant to do the training to get the new person started quickly in order to get the bonuses that cover the initial cost of investment. Team-building is essential in Ambit Energy. It is fun to help others become successful. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Someone may ask if it costs anything to be a gas and electric supply customer. The answer is no, as there are no fees to become a customer or to stop being a customer. There are travel points awarded each month when the gas and electric bills are paid. There is an opportunity to earn free supplies of gas and electric if customers sign up 15 gas and 15 electric accounts by inviting their family and friends to become Ambit Energy customers. People may also want to know what the investment cost is to become a consultant and to become the owner of their own Ambit Energy businesses. That is a one-time fee of $429 no matter how many new markets open up in other states. The fee to maintain the consultant websites is $25.95 per month. The websites offer the consultant everything needed to run the business. This includes extensive training, record keeping of customers, consultants, compensation paid every week, forms, suggestions for marketing, business presentations, rates for gas and electric service and sign-up for customers and consultants. Team building and leadership are built at every weekly training session and business presentation. The sponsoring consultant is the prime teacher-leader for his/her new consultants.

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Specialty Product Sales

Caroline Carnahan International Sales Manager Springfield Marine Company Nixa, MO United States carnahans@springfieldgrp.com http://www.springfieldgrp.com As an established expert in the sales field, Caroline Carnahan understands that a person’s word is their bond, and the nature of one’s business requires a strong sense of ethics and morality. Over the years, she has come to embody this sense of fair play and honesty in her day-to-day work, and she regards it as one of her most invaluable assets. While Ms. Carnahan has never placed at the top of her class, she has taken pride in herself for remaining near the top position. In Chinese schools, she explains, students are ranked by number, and she is frequently named as number two. She goes on to say that, in her personal experience, while the number one student may have the best grades, they may not have the same drive to supplement their textbook learning with additional realworld experience. Among the most important lessons that Ms. Carnahan has learned is that it is crucial to never give up, regardless of how hopeless any given situation seems. The task may be difficult, she feels, but difficult is not the same as impossible, and through hard work and perseverance, any goal can be achieved. Despite the difficulties that are inherent to her position, Ms. Carnahan believes that the greatest challenge in her life has been becoming a mother. She also feels that her own mother was one of her strongest supporters and mentors throughout her life. When asked for any advice to pass to newcomers, Ms. Carnahan simply stated that it was important for entrepreneurs to take responsibility for their own companies, and resist the urge to hand over control to employees who do not have a personal stake in the company’s success. As she puts it, “You have to be on top of whatever you’re doing. You can’t let other people do it. It won’t work.” Ms. Carnahan’s future plans include the expansion of the company. Recently, the Springfield Marine Company has been commissioned by a Norwegian company to create sofa-beds that will be used in trains, cruise ships and oil platforms. It is her hope that the successful completion of this contract will propel the company to greater success. 297

Conversation with Caroline Carnahan Worldwide Publishing: On what topics do you consider yourself to be an expert? Caroline Carnahan: Sales and outsourcing. I speak Chinese and a little bit of Japanese. I was born in Taiwan and raised under the Japanese government. What motivates you? Putting food on the table. I am also motivated by education; my mother was always pushing for education. What lessons have you learned as a professional in your field? Just don’t give up, no matter what. What short-term and long-term career goals are you currently pursuing? We’re considering expanding the company. We were also contracted by a Norwegian company to build sofa-beds for trains and cruise ships. These beds will also be used on oil platforms. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? When we are working in China it’s very difficult, but like I said earlier, difficult is not impossible. The mentality is different in China and the culture of the people as well. I put a lot of sweat and tears into my work. What is the most significant issue facing your profession today? Manufacturing in a different culture. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? You have to be “there” every minute to make a job successful. You have to be on top of whatever you’re doing. You can’t let other people do it. It won’t work. Did you ever consider pursuing a different career path or another profession? I graduated in 1976 and was hired by a Danish business person. He hired me to buy jewelry for him, so I did, and he paid me $150 a month. 298

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What is your favorite or least favorite work-related task to do and why? I think the traveling, and also being able to visit a customer internationally. Who have been your mentors or people who have greatly influenced you? My mother.

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Top 101 Industry Experts

Systems Engineering

Devon A. Clarke, B.Sc., CLP, CME Software Test Engineer IBM Ireland Product Distribution Limited Carshalton, Surrey, United Kingdom devonc@hotmail.co.uk “If you can’t adapt, then you’ll be left behind,” are words of wisdom spoken by Devon A. Clarke, a software test engineer who has worked in the information technology field for more than two decades. Currently working for the IBM Software Group of IBM Ireland Product Distribution Limited, he possesses more than 12 years of varied experience providing IBM Lotus software solutions for clients. With an in-depth knowledge of project management, management processes and the implementation of exchange servers, Mr. Clarke partakes in a variety of tasks, including building infrastructures for integration, developing reliability test plans to achieve system reliability and meet specifications, conducting server and software verification tests for Lotus Quickr 8.x acceptance testing, monitoring user load run activity using load runner testing scripts, and troubleshooting. In 1994, Mr. Clarke earned a Bachelor of Science in Computer Science, and since then has become a Certified Lotus Professional, a Certified MIMESweeper Engineer, an IBM Certified System Administrator, a Principal Certified Lotus Professional, and a Microsoft Certified Professional in Windows NT 4.0 server and client services. With his vast amount of computer knowledge, the highlight of his career was being asked to be a speaker for IBM at the yearly Lotusphere conference in January 2010, which was held at Walt Disney World. Over his 22-year-long career, he has been involved in business-critical projects in the fields of financial and banking services, media, management consultancy, automotive and information technology. Although he has gained experience in several areas of the IT field, Mr. Clarke takes care to stay abreast of industry trends; he is an avid reader of Computing, ComputerWeekly, The Week Magazine, the European Journal of Information Systems, and TIME. He is also a member of the British Computer Society. In the coming years, Mr. Clarke hopes to teach either part time or voluntarily, and would like to obtain a research position within IBM.

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Conversation with Devon A. Clarke, B.Sc., CLP, CME Worldwide Publishing: What characteristics help to separate you from your competitors? Devon A. Clarke: You have to have a certain amount of determination to do what you’re doing. It’s hard to define really; it’s just doing the research and knowing all about what people are asking you for so that you can complete tasks. You don’t want to be one of those people who rest on your laurels. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? One of the main things occurred back a few years ago; the most difficult obstacle was being a black man, and that’s the truth. What advice can you offer fellow members or others aspiring to work in your industry? Don’t give up; if you choose to work in IT, choose an area and stick to it. Did you ever consider pursuing a different career path or another profession? Yes. Early on, I wanted to be an accountant. Who have been your mentors or people who have greatly influenced you? One of my mentors was a man named Sada Jafari, who was an architect. There were people like that who inspired me. I’ve also taken bits from different people within my industry. Do you do any public speaking? Yes, I spoke at IBM about a particular product that they have on the market, its advantages and how secure it is. What changes have you observed in your industry/field since you started? The delivery of software and how it’s delivered now — the change is in the components as well as the software and hardware.

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Top 101 Industry Experts

Computer Keyboard Development

Stephen William Hobday Chairman PCD Maltron Stafford, United Kingdom shobday@ntlworld.com http://www.maltron.com Born in New Zealand, Stephen William Hobday began his career in his native country in 1935. Migrating to the United Kingdom in December of the following year, he worked as a lab assistant to Marcus Scroggie, the technical writer of Cathode Ray at Wireless World Magazine. In 1937, Mr. Hobday became a junior technical assistant with the Electrical Research Association and began taking night classes in radio communication. He has enjoyed a long career in the field of radio and electronics, and as the chairman of PCD Maltron, he has been engaged in developing the Maltron range of specialized computer keyboards for more than 33 years. Providing the most advanced range of ergonomic keyboards, PCD Maltron’s products have helped customers around the world overcome a wide range of disabilities, including enabling those with repetitive stress injuries to return to work and be productive. Mr. Hobday was told in college that he had a “grasshopper” mind. “I tend to see connections between one thing and another, which are normally totally unrelated,” he explains. “With a little bit of luck, I am able to develop something that suits the combination and take it from there.” As chairman of a specialty keyboard manufacturing company, he credits his successful career to his broad knowledge of electrical engineering, as well as his ability to “find the bones of a project” and create from there. He has also been involved in hydrofoil boat design and development, and was awarded patents that he licensed to Grumman and eventually sold to Boeing. Mr. Hobday served as a civilian technical officer attached to the Royal Air Force (RAF) between 1939 and 1946. In January 1943, he authored the RAF Shortwave Communication Handbook, which benefited all the signal working parties and staff throughout the Air Force. He retired from the military with the rank of Squadron Leader. He is currently a member of the British Computer Society, The Institution of Engineering and Technology, RoSPA, and the Federation of Small Businesses. Additionally, he is a fellow of the Institute of Directors, and a lifetime member of IEEE. In 1974, Mr. Hobday was elected to Rushmoor Borough Council, and he chaired the council’s health committee between 1979 and 1981. Though he is approaching his 97th birthday, Mr. Hobday is still working tirelessly in his field and hopes to continue to experience professional growth. 302

Conversation with Stephen William Hobday Worldwide Publishing: On what topics do you consider yourself to be an expert? Stephen William Hobday: Application engineering. What motivates you? Seeing connections between one thing and another — I keep an open mind, and then design something that fills a need between them. Did you ever consider pursuing a different career path or another profession? No, not really. Until 1957, I was the chief engineer for a company called Southern Instruments. I designed a lot of equipment to record mechanical events for subsequent analysis. In 1957, I left Southern and started a “Backyard Co.” making printed circuits for other companies. This was the fourth company in the U.K. to make PCs. This led me to an interest in computer keyboards about 20 years later to overcome disabilities. As company chairman, I am still concerned with this project. What do you find to be the most rewarding aspect of your profession? I like creating new things to meet an evident need, and being profitable. Otherwise, I wouldn’t be around at this job. What is your favorite or least favorite work-related task to do and why? My favorite parts of my job are the design, sales and promotion aspects. My least favorite part is handling the paperwork and keeping it all under control. What advice can you offer fellow members or others aspiring to work in your industry? Find the niche that excites you — otherwise you are just wasting your time. You need to keep focused and never give up. What changes have you observed in your industry/field since you started? The quite astonishing miniaturization of electronic products, and the increasing facilities included in them. This could lead to difficulties in designing equipment to use them properly. 303

Top 101 Industry Experts

Who have been your mentors or people who have greatly influenced you? Richard Branson, who runs the Virgin Empire, has influenced me. He is such an entrepreneur, and he is always excelling and finding new creations. What characteristics help to separate you from your competitors? I have an inventive flair and expertise in business. What is the most significant issue facing your profession today? Keeping up with microelectronic developments and being able to use them creatively. What lessons have you learned as a professional in your field? Analyze proposals carefully to avoid mistakes as [much] as possible. What short-term and long-term career goals are you currently pursuing? At 97, that is not too easy to define. Essentially, my goal is to pass on to my son as much knowledge as possible concerning the keyboard business. How do you plan to achieve these goals? I plan to work closely with him and others currently concerned. What are some questions that an individual interested in your services can ask to ensure a more productive relationship? Study our website, www.maltron.com, and we will be glad to discuss any matters arising. This could include a small quantity of bespoke designs.

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Top 101 Industry Experts

Marine Transportation

Cheryl Boynes-Jackson Vice President Boyson, Inc. Saint John, VI United States boysoninc2@gmail.com In 1980, Cheryl Boynes-Jackson became the first black female to be a 100ton licensed ocean operator in the Virgin Islands. “I did it, not realizing that I was the first black female to do it,” she says modestly. Following her extensive family legacy in the field of transportation, the fact that Ms. Boynes-Jackson earned this license came as no surprise. With nearly four decades of experience, she currently serves as the vice president of Boyson, Inc. Created by her relative, Capt. Noel Boynes Sr., along with his wife and children in 1973, Boyson is a family-operated corporation that provides safe, dependable ocean transport services in a customer-friendly environment. Ms. Boynes-Jackson is proud that she has managed the company for more than 30 years in a very competitive industry, having gained expertise in operations management. Her primary responsibilities include scheduling ferry transportation arrangements and coordinating charters. She believes that her people management skills and compassion toward her employees and customers makes her a valuable asset to her company and separate her from others in her field. Throughout her 38-year career, she has been recognized with several accolades. In 1994, she was named Business Person of the Year by FBLA-PBL and Woman of the Year by the BPW Foundation in 1996. One year earlier, she was given the Lorna Webster Community Service Award, and in 1999 she was given the Fresh Water Yankee Award. In addition to her role with Boyson, Ms. Boynes-Jackson works at Ocean Link Enterprises and lectures at schools on Career Day. Following in their family’s footsteps, her children are also licensed captains.

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Conversation with Cheryl Boynes-Jackson Worldwide Publishing: On what topics do you consider yourself to be an expert? Cheryl Boynes-Jackson: Overcoming daily challenges. I just take things one stride at a time. You learn to take disadvantages and create advantages. What characteristics help to separate you from your competitors? I can relate to everybody’s everyday problems, issues and concerns. What motivates you? My family history. This is part of me — this is my life. What lessons have you learned as a professional in your field? I have learned to always treat others the way you would want them to treat you. What short-term and long-term career goals are you currently pursuing? With the way the economy is, my goal is to stay afloat. My long-term goal is to leave a legacy for my kids. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? Bad weather is the worst; a hurricane is a hurricane and you just have to preserve the vessels to make sure you secure them properly. What is the most significant issue facing your profession today? The economy; the past eight months have been the worst in the profession. It has been slow, but it seems to be making a good turnaround. What changes have you observed in your industry/field since you started? Technology. The things that I had to learn because technology wasn’t available; the younger kids can just press a button and find out that information. What is your favorite or least favorite work-related task to do and why? I never really had a least favorite — there were things that we knew we had to do so we just went out and did them. 306

Top 101 Industry Experts

What do you find to be the most rewarding aspect of your profession? Meeting new people and talking to people. Do you do any public speaking? At schools every now and then for Career Day.

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Top 101 Industry Experts

Consolidation and Distribution Services

Nick Ferlito President United Shippers Associates Jersey City, NJ United States nferlito@shipstc.com http://www.shipstc.com http://www.nickferlito.com As the president of United Shippers Associates, Nick Ferlito understands the need for open and honest communication regarding freight delivery. With that in mind, he built his business on the concept of complete transparency. In fact, the idea of shipping companies trying to conceal vital information from clients or “fudging the numbers” is unfathomable to Mr. Ferlito. When asked about what advice he would give to other professionals in his field, his reply was rooted in simple common sense and courtesy. “At the end of the day, clients have to know what happens to their freight, because it’s their freight,” he says. “You’ll be able to sleep at night, and your clients will always trust you.” Though he is passionate about shipping, Mr. Ferlito also enjoys the satisfaction that comes from building. He originally went to school with the goal of becoming an architect, and although he has chosen a different path, he still hopes to spend the remainder of his career as a builder, though he will build in a slightly different way than he had originally hoped for. Rather than construct new buildings, Mr. Ferlito will build up his business by opening up satellite locations. A true believer in the process of trial by error, Mr. Ferlito will test the waters with one additional location before experimenting further. In time, he hopes to create a business plan that will allow the company to branch out to other cities, and eventually, throughout the world. Mr. Ferlito feels that technology is a double-edged sword in his line of work. Though advanced software simplifies operations greatly, it also requires time and effort on the part of each employee to learn and implement properly. Another major concern facing the shipping industry as a whole is rising fuel prices. “Eight years ago,” Mr. Ferlito says, “there was no such thing as a fuel surcharge. Now, for every delivery, I have to pay 65 cents extra for every dollar.” Despite these setbacks, Mr. Ferlito is confident in his ability to expand United Shippers Associates, and though he feels that he may not reach his goal of worldwide expansion before his retirement, he will build consistently and pursue his dreams with fervor. 308

Top 101 Industry Experts

Conversation with Nick Ferlito Worldwide Publishing: On what topics do you consider yourself to be an expert? Nick Ferlito: Consolidation and large distributions. What characteristics help to separate you from your competitors? I have a great sense of humor. I feel that it’s better to be honest with your clients — I really do. The whole company believes that being clear about what happened, right or wrong, is a hell of a lot better, in the long run, than making up a story to save a little time. What motivates you? I like to build things. I went to school to be an architect, and I really want to build things, and see them sturdy and strong after I build [them]. When I retire, I’ll probably open up a small satellite station just to see how that would work. Because I like detail, the detail part of the business is really what drives me. What lessons have you learned as a professional in your field? I learned that as much as you think you know, there’s always some other situation out there to challenge that knowledge, and you have to be consistent in your beliefs. And, of course, you have to change some things you believe in because of changing times. You have to always be on top of it. You can’t put your feet up on the desk in this business. What short-term and long-term career goals are you currently pursuing? I think we’ve done enough work in the last six years to prepare ourselves to open up our business model in other cities. I’d like to build a plan that tells us exactly what we have to do to open our business model in another city. A longterm goal is worldwide expansion. What is the most difficult obstacle or challenge you have faced in pursuit of your goals? The most difficult obstacle is the technology. But to really get the benefit of this technology, you have to understand it, and that takes a lot of time. Everything I do now is based on what software I have and how to protect our systems. We’re moving in October, and the only thing we’ve been concerned about is moving communications systems, telephones, etc. What do you find to be the most rewarding aspect of your profession? We’ve done projects that encourage repeat business. We look for opportunities to satisfy clients so that they’ll be more likely to use our services in the future. One of the most satisfying aspects of the job is that we help companies grow. 309

Top 101 Industry Experts

What changes have you observed in your industry/field since you started? The technology. I mean, itâ&#x20AC;&#x2122;s just awesome, and I canâ&#x20AC;&#x2122;t stop saying it.

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Top 101 Industry Experts

Airline Support Services

Hector Guzman Ramp Lead Agent US Airways hguzman@ymail.com A Vietnam War, September 11, and prostate cancer survivor, Hector Guzman is a fighter. Drafted into the U.S. Army, he served in Vietnam from 1966 to 1968. Mr. Guzman worked for several airlines before entering military service, including Mohawk Airlines, Trans Caribbean Airways, El Al Airlines, and Air Mexico. “Ever since I was a child, I was always fascinated by aircraft, both civilian and military,” he says. Now a ramp lead agent for US Airways, a company he has served since 1985, Mr. Guzman mainly works on the operations end, and his responsibilities include parking aircraft, and supervising both the passenger baggage freight and the agents operating the flights. Ever since leaving the military, Mr. Guzman has been actively involved in supporting veterans of all wars through his memberships with various veterans’ organizations. He is a member of the Disabled American Veterans, Veterans of Foreign Wars of the United States, Vietnam Veterans of America, AMVETS, and The American Legion. In the near future, Mr. Guzman would like to help his fellow veterans and active members in the military to deal with the emotional impact their service has had on them. Mr. Guzman is grateful for the exceptional leadership skills he gained while serving in the Vietnam War, which he has applied to his many positions with airlines. He met several individuals throughout his career, from all walks of life, and learned something from every single one. He attributes his successful career — 50 years and counting — to his life experience and dedication.

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Conversation with Hector Guzman Worldwide Publishing: On what topics do you consider yourself to be an expert? Hector Guzman: Geography â&#x20AC;&#x201D; I have a good sense of direction. What characteristics help to separate you from your competitors? My leadership skills that were developed during the Vietnam War. What motivates you? My father motivated me; he was my mentor. What lessons have you learned as a professional in your field? I have met many people from all walks of life, both Americans and those from other countries. Who have been your mentors or people who have greatly influenced you? My father, because with only an eighth-grade education, he was able to learn to speak four languages. What is your favorite or least favorite work-related task to do and why? I enjoy working outside on the ramp and parking aircraft. I enjoy working outdoors and I always loved being around aircraft. What do you find to be the most rewarding aspect of your profession? The satisfaction of knowing that I did a job well done at the end of the day. Did you ever consider pursuing a different career path or another profession? Yes, I considered taking a career in the Air Force. What changes have you observed in your industry/field since you started? Everything has changed in the airline business.

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Top 101 Industry Experts

Business and Compliance Management

Sheila J. Whiteside Co-Owner Whiteside Cotton Carriers, Inc. Bessemer City, NC United States whitesidecotton@gmail.com Sheila J. Whiteside has worked in business management for more than 35 years. Her husband, Harley, who grew up on a dairy farm, was passionate about starting a trucking company that would treat its employees with respect and loyalty. He majored in mechanics in Tennessee, and through his aspirations and Sheila’s business experience, Whiteside Cotton Carriers, Inc. was born. Currently the co-owner of this trucking company that provides the transportation of dry commodities, Ms. Whiteside serves as the head dispatcher, oversees human resources and client management, and handles accounting, financial reporting and scheduling. “I keep everyone up-to-date on what we’re doing,” she says. Ms. Whiteside is skilled in compliance management, staff supervision and running daily logistics operations. She greatly enjoys working with the people and the companies that she deals with on a daily basis. Whiteside Cotton Carriers’ first priority is client happiness. Although her business has been successful for the past decade, many establishments have failed right before her eyes. “I have seen some trucking companies close their doors because they couldn’t make it,” she states. “You’ve got people who want everything done for nothing and you can’t run trucks on nothing.” The highlight of Ms. Whiteside’s 35-year career was the day her company became incorporated. A firm believer in Jesus Christ, she attributes her success to her faith, along with her hard work and determination to leave a productive business to her family. As the years progress, she intends to continue to follow Jesus Christ and trust the path he lays out for her. Ms. Whiteside is a member of several organizations, including the National Rifle Association and the National Federation of Independent Business, from which she was given an award. She also supports the Muscular Dystrophy Association, The National Kidney Foundation, Inc., St. Jude Children’s Research Hospital and the American Heart Association.

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Conversation with Sheila J. Whiteside Worldwide Publishing: On what topics do you consider yourself to be an expert? Sheila J. Whiteside: My husband says that I am a great people person. My biggest asset is my mathematics skills. What is your favorite or least favorite work-related task to do and why? I love dealing with the people that I talk to on a daily basis. What changes have you observed in your industry/field since you started? Technology is always a good change. When I started out, everything was done by hand and then the computers came along. Technology makes things a lot easier.

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Top 101 Industry Experts

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