Safety 1 Jan18.qxp_Finance 21/02/2018 09:15 Page 2
Mario Pierobon is a safety management consultant and content producer. He currently is working on a research project investigating aircraft ground handling safety. Contact him via marioprbn@gmail.com
also detail the procedures to be followed under an emergency. It should be pointed out, however, that every emergency situation is different and thus the emergency procedures should allow flexibility to adjust to the actual situation.
Bringing the ERP to Life
The planning is only one part of the ERP. The other important part is the operational readiness that’s needed. One way to ensure operational readiness is to run simulations, creating an artificial scenario from those anticipated in the ERP manual and having the employees learn how to behave, per the applicable plans. The employees should be assessed on their performance in the simulation, details of their proficiency in managing the emergency situations should be recorded and simulations performed recurrently to ensure people remain current in their emergency response management abilities. Taking care of the wellbeing of employees should be among the main items to accomplish in an emergency situation. This activity is performed in many different ways, since there are many ways employee wellbeing can be compromised in an emergency. Advertising Enquiries see Page 4
“...every emergency situation is different and thus the emergency procedures should allow flexibility to adjust to the actual situation.” www.AVBUYER.com
This importantly should include consideration of the immediate logistics of recovering traumatised employees from a place or a situation of distress. Likewise, employee wellbeing concerns dealing with the possible trauma suffered by staff after the event. And finally, managing the media during an emergency is also vital. Flight Departments experiencing an emergency may have to deal with all sorts of media, ranging from local to national media and from general readership to industry publications and websites. Regardless of the type of questions or concerns raised by the media, it’s important that a minimum protocol is followed that includes timely addressing all inquiries. When dealing with the media it is also important that all answers come from individuals who have a managerial role, and that these persons are capable of conveying a sense of genuine concern for those involved in the emergency event. Readiness to handle an emergency is an important safety function, and although it is hoped you will never have to utilize it, the leading corporate Flight Departments carefully prepare an ERP in case of emergency. T March 2018 - AVBUYER MAGAZINE
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