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Another dynamic that is very internal is how a company communicates within. However painful it may be for late-risers, early morning meetings attended by representatives of all departments can be very beneficial. It is during these that the complexities and fallout of scheduling truly come to light. This is the occasion for leads to speak-up and make sure everyone knows that the aircraft, now in the back of a full hangar and still on jacks, needs to be outside by a set time. Successful companies hold such general meetings and encourage each department to hold its own such meeting, however busy they may be. In a sense, the company is level-setting for the day and ensuring each employee knows their priority for each hour. In this age of cell phones and messaging, the tools are right at hand to enable effective communication. Higher-level and strategic goal-setting meetings are as important as daily hangar meetings. However, companies need to ensure the messaging from these is broadcast to all employees, in a meaningful way. That is a challenge, but it is effective. Some of those www.AVBUYER.com
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strategic messages need to propagate outside, to the customer base, so they too may feel cared about. Companies that are ethical, and who empower their employees through adequate training, tend to be the most successful. Those that permit micromanagement and do not deal with ‘control’ leaders, tend to attract the most internal issues. These issues will be evident to customers.
MRO Internal Structure
There is nothing quite like the aircraft MRO structure in other industries. With such an expensive, yet small piece of real estate as a business jet, a lot of care and attention to detail is necessary. Unsurprisingly, there is an emphasis on experience and qualification, at each touch point during a hangar visit. This requires tightly organized trade shops with beefed-up quality assurance (QA) and environmental health & safety (EHS) oversight. There is very little wasted space on an aircraft. In every nook and cranny one will find something that requires service, can fail, or needing to be moved for access. Because of the complexity, and maximum
AVBUYER MAGAZINE Vol 25 Issue 4 2021
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