vii
Contents
Chapter 6
Check My School: A Case Study on Citizens’ Monitoring of the Education Sector in the Philippines 149
Jennifer Shkabatur
Introduction to Check My School 151 Stakeholders 152 Enabling Conditions and Methods 156 Technology 159 The 12-Step Implementation Cycle of CMS 162 Lessons from the First Phase: CMS 1.0 175 The Next Phase: CMS 2.0 178 Recommendations for Replicating CMS in Other Countries 182 Conclusion 184 185 Annex 6A: Sources Notes 187 References 187 Chapter 7
Information Tools for Improving Accountability in Primary 189 Health Care: Learning from the Case of Karnataka
Shirin Madon
Unpacking Concepts: Participation, Transparency, and Accountability 191 Karnataka’s Rural Health Strategy 192 NRHM Accountability Initiatives in Karnataka 194 Discussion and Conclusion 205 Notes 208 References 208 Chapter 8
Closing the Feedback Loop: Can Technology Amplify Citizen Voices?
211
Björn-Sören Gigler, Samantha Custer, Savita Bailur, Elizabeth Dodds, and Saher Asad, with Elena Gagieva-Petrova
Conceptualizing Citizen Feedback in Development Assistance 212 A Five-Point Systems Framework 219 Primary Research 236 Moving Forward: Recommendations to Maximize the Impact of Technology-Enabled Feedback 260 Annex 8A: Survey Questions 264 Annex 8B: List of 2013 World Bank–Financed Projects Incorporating Citizen Feedback, by Region 270 Note 272 References 273 Closing the Feedback Loop • http://dx.doi.org/10.1596/978-1-4648-0191-4