What drives perceptions of quality in secondary care? Patients – are more
Visitors – are more
General public - are more
Staff - are more likely to
likely to think that their
likely to think that their
likely to think that their
think that their local
local hospital places
local hospital places
local hospital places
hospital places quality
quality as its top
quality as its top priority
quality as its top priority
as its top priority if
priority if they….
if they….
if they….
they….
Agree that their local
Agree that hospital nurses
Work in the NHS
Are satisfied with the
NHS hospital provides
have quality of care as
safe medical care to
their top priority
overall quality of care
patients and minimises pain; Have attended hospital as an outpatient
overall quality of care Are satisfied with the
Agree that their local NHS
provided by their local
hospital provides
hospital
managers have high Agree that their local NHS
patients;
hospital provides safe Are satisfied with the
cleanliness of the hospital
overall quality of care
environment
priority Agree that everyone in
Are satisfied with the
provided by their local
aftercare patients receive
hospital
after treatment
the organisation actively contributes to good quality patient care
Are satisfied with patients receiving a good outcome
Agree that how they see
quality of care as their top
medical care for patients;
Are satisfied with waiting times
hospital Agree that senior
minimises pain for
Are satisfied with the
provided by their local
Are satisfied with the friendliness of staff
from their care
other patients being Agree that senior
treated affects their
Are satisfied with the
perceptions
amount of involvement of
managers have high quality of care as their top priority
patients in their care Are satisfied with the friendliness of staff
Agree that patients feel in
Are satisfied with communication between
control of their care Are satisfied with the co-
hospitals and GPs
ordination of care between departments and wards For further detail see chapter 5.
6