Trust news
Friends and Family Test You may have heard about the Friends and Family Test. It has been introduced across a number of NHS services and asks the simple question: ‘How likely would you be to recommend this service to friends and family if they needed similar care or treatment?’ Response options range from extremely likely to extremely unlikely. All the results are published on the NHS England and NHS Choices websites, so that when people are choosing which NHS service to have their care or treatment in, they see where other people would recommend.
patients (and if necessary make changes, which will help improve the overall patient experience). The Friends and Family Test scoring system has recently been simplified, so it now just states the percentage of respondents who would/would not recommend the services. You can see how Wirral Community NHS Trust is doing in the Friends & Family Test by visiting our website (www.wirralct.nhs. uk/about-us/how-are-we-doing/friendsfamily-test) or the NHS Choices website (www.nhs.uk).
It also means that health services can understand how they are perceived by
Friends and Family Test (FFT) Timeline April 2013
July 2014
Introduced for patients using NHS funded hospital inpatient services and A&E departments (using the Net Promoter Score methodology).
NHS England review of the patient FFT published, recommending a new simpler scoring system be introduced.
October 2013
Have you heard of a Caldicott Guardian? It’s a senior person responsible for protecting the confidentiality of patient and serviceuser information and enabling appropriate information sharing. Organisations that access patient records are required to have a Caldicott Guardian and the Guardian plays a key role in ensuring that the trust (along with its partner organisations) satisfies the highest practical standards for handling patient identifiable information. Acting as the ‘conscience’ of an organisation, the Guardian actively supports work to enable information sharing where it is appropriate to share, and advises on options for lawful and ethical processing of information. The Caldicott Guardian also has a strategic role, which involves representing and championing Information Governance issues at Board level and within the organisation’s overall governance framework. The Caldicott Guardian for our trust is currently Sandra Christie.
December 2014 FFT introduced for GP practices.
Extended to include women of any age who use NHS funded maternity services.
January 2014
April 2014
Scores for GP practices will start being published on NHS Choices and practice websites.
Staff Friends & Family Test launched, asking staff how likely they are to recommend the NHS services they work in to friends and family (for treatment or care and as a place to work).
Caldicott what?!
April 2015 FFT will expand to include all NHS dental practices, ambulance services, patient transport services, hospital outpatient departments and day cases.
Sandra Christie.
Winter 2015 foryou
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