PAT I E N T R E L AT I O N S The patient relations service at Women’s College Hospital works to support patients and provide a link to strengthen, personalize and enhance the relationship between patients and their healthcare team. HOW DOES PATIENT RELATIONS IMPROVE THE PATIENT EXPERIENCE? serves as a liaison between patients, caregivers and their healthcare team promotes patient satisfaction serves as a point of contact for organization-wide feedback including compliments and complaints provides feedback from the patient, caregiver and visitor to the organization to continually improve the patient experience provides information regarding services/resources both within and outside the hospital answers questions about hospital policies and processes reviews issues about care and service with the intent to resolve conflict
PROVIDING FEEDBACK ABOUT YOUR EXPERIENCE: Women’s College Hospital staff, physicians, volunteers and students are committed to providing quality patient care. We welcome feedback about what we are doing well and how we can improve the care and services that we provide.
CONTACT PATIENT RELATIONS: to express thanks to Women’s College Hospital staff, physicians, students or volunteers when you have general or specific questions or need information concerning the services and/or processes at Women’s College Hospital and your healthcare team cannot provide the assistance you require to share ideas for improving our services and processes if you have concerns about our services or your interactions with our staff, physicians, students or volunteers and you are unable to resolve the issue directly with a member of the healthcare team
GET INVOLVED The ranks of our patient and family collaborators are growing and there are many exciting opportunities to get involved at WCH. If you want to learn how you can become involved in research, education and/or quality improvement at WCH and join our roster of patient advisors, please contact us at the number or email address listed below.
Patient relations contact information: 416-323-7702 | patient.relations@wchospital.ca 20
How can patient relations help me?