Your Hospital Stay
Your Hospital Stay To make sure your time in the hospital is as comfortable as possible, here is some information that may be helpful: Accessibility for People with Disabilities - All patients need to be able to access the services that they require. Please ask your nurse or therapy staff if you have questions regarding assistive devices, use of service animals and support people, notices of service disruption, training of staff and volunteers and our process to provide feedback. If you need the information provided in this guide in another format, please tell one of your health care team members what you require and we will work with you to meet your needs. Communications Bedside Whiteboard - Whiteboards communicate care plans to health care providers, patients and families. Additional information, such as our Discharge Letter and Home First information are attached to your whiteboard to assist with our goal that all patients receive the ‘right care’ in the ‘right location’. Social Media & Photos/Videos/Audio Recordings – Social Media sites like Facebook, Twitter, and Instagram are a great way to keep connected to your family and friends. For the comfort and privacy of other patients and staff, please don’t take or share pictures, videos or audio recordings without their permission. Telephone – You may arrange to have a telephone at your bedside if you wish. Please note there is a cost involved and you will be required to provide a signature for authorization. Public pay phones are available. You may wish to bring a prepaid long distance telephone card. Wireless Devices (Cell Phones, Laptops & Tablets) – These can be safely used in the main lobbies, cafeterias, hallways and most patient and visitor waiting rooms. Devices must be turned off in the following highly sensitive patient care areas: Critical Care, Special Care Nursery, Delivery Room, Operating Rooms, and in the Emergency Department. Wireless Internet - Free Wi-Fi is available for patients and visitors who have their own laptop or Wi-Fi enabled device at any HPHA site. Connect to the “HPHAGuest” wireless network then open your Internet browser and read and accept the “Terms of Use”. 7
www.hpha.ca
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