COVID-19 DIRECT-TO-PATIENT REPAIR SERVICE Widex remains committed to doing everything we can to support you and your patients. We are now offering a new, direct-to-patient repair service, so your patients can get their hearing aids repaired without having to leave their homes. How does it work? 1. Contact Widex Customer Care at 800.221.0188 Option 2 to request this service. 2. Provide the Customer Care Representative with the patient’s information. We will generate a repair order and provide you with a PDF confirmation and a return shipping label. 3. Print or email the confirmation and label to your patient. 4. Your patient needs to enclose the confirmation in the shipment and affix the Widex return shipping label. Once we receive the package, we will repair the device and return it directly to your patient, with their personal programs intact.*
NOTE:
You must approve all patient repair requests. If a patient contacts Widex directly, we will contact you to confirm the repair request before proceeding.
How do you request a pickup with UPS? By Email
By Phone
Email widex@ups.com requesting a pick-up including the following:
To request a pickup with UPS, you or your patient can dial Widex’ preferred customer line at UPS (800.377.4877) and request a pick-up using UPS Account number: 4WX095.
PS Account Number: U 4WX095 Pick Up Address Contact Person Contact Phone Number equested pick up time R (minimum one-hour window) Tracking number if available
The UPS agent will request the same information and may advise that there will be a charge for pick up. No charges will go to the requester if they provide Widex’ account number. Only Widex will be charged.
* If a patient’s program cannot be retained, a Customer Care Specialist will reach out to you to advise you of this. We will then ship you the hearing aids for programming before delivery to the patient.
widexPRO.com
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800.221.0188