Case study Whalebone Aura Launching Telco Consumer Cybersecurity in 7 Weeks
I can summarize the collaboration in three words: Agile. Complex. Fast. Nikola Špica Business Analyst, A1 Serbia
Aura – Telco Cybersecurity
A1 Serbia is the third largest mobile provider in Serbia, serving over 2 million customers in the Balkan country. The subsidiary of A1 Telekom Austria Group offers connectivity for consumers and enterprise/B2B customers nationwide.
2/5
Aura – Telco Cybersecurity
Challenge
Significantly improve the quality of services and raise revenue As an experienced operator and also a reliable ICT partner to its users, A1 Serbia has been strongly focused on developing specific, end-to-end cyber security solutions for the Serbian market. Due to the high number of threats faced by their customers and in the market overall, A1 Serbia decided to enter the security segment to offer a means for customers to counter threats that they might encounter on a daily basis and/or when using new technologies like smart appliances, or IoT products.
A1 Serbia didn’t just need a product that would be effective in preventing attacks against their customers as they used the internet, but security was an important point of their endcustomer messaging and unique positioning in the market. Given this need, they also needed a means to take advantage of market demand for security in a timely fashion; in that they could not afford to wait months to bring their customers a security product.
The bar was set high. 3/5
Aura – Telco Cybersecurity
Solution
Agile, complex, and fast implementation of Whalebone Aura A1 Serbia chose Whalebone not just for its ability to deliver comprehensive security to their customers and block 90+% of threats to users. A1 Serbia also benefited in its decisionmaking from the experiences of other companies in the A1 Austria Telekom Group, and was able to determine from real users that Aura both protected customers the way they expected and that Whalebone as a company was the type of vendor for which they were looking.
Whalebone’s Aura telco security product can be deployed as a whitelabel solution, which is the case most of the time. This combines Whalebone’s out-of-the-box architecture with telco branding. A1 Serbia also chose this option.
Thanks to the experience of other telcos in the A1 Austria Telekom group, we knew for a fact that this product would significantly improve the quality of our services and raise our revenue. Ljubica Vojinović Senior ICT Product Manager, A1 Serbia
4/5
Aura – Telco Cybersecurity
Result
Record time to market with no compromises 7 weeks
time to market
Fully
convergent
10/10
customer satisfaction
Whalebone exceeded expectations in implementation time. While common implementation times with Whalebone Aura are between 10 and 12 weeks, and often between six and 12 months for other solutions available in the market, A1 Serbia was able to deploy their fully featured and fully branded version of the A1 Net Protect consumer security product in record seven weeks.
Amazingly, A1 Net Protect was up and running in seven weeks. There were no delays from the Whalebone side and we were working like one team. No one had a feeling that they were a vendor or a company outside of A1. Nikola Špica, Business Analyst, A1 Serbia
Not only did Aura have a successful end-user launch and record time-to-market, In the first months Aura has protected users from millions of threats in Serbia alone.
Whalebone is ready to raise your revenue. Contact us and we will tell you how. www.whalebone.io
Learn more about our product at whalebone.io/whalebone-aura
sales@whalebone.io
We will be more than happy to answer any questions. Mutual satisfaction is our main goal and we will do our best to fulfill your requests. 5/5