5. Utilize a disclaimer on the portal that clearly states it is not to be used for emergencies/ urgent problems and include instructions for patients to call 911 or go to the nearest emergency department. 6. Consider the use of a patient portal user agreement that: • defines the information patients may access (e.g., appointments, medication refills and referral requests, form downloads, routine appointment reminders, and laboratory reports); • prohibits requests for narcotic medication refills; • states that the patient portal is the only permissible method of electronic communication with the practice; and • includes the disclaimer statement regarding urgent/emergent/new problems. 7. Have staff educate patients regarding the use of the portal and the contents of the portal user agreement upon patient sign-up and as necessary. Reprinted with permission from Dateline, published by MLMIC, 2 Park Avenue, Room 2500, New York, NY 10016.All Rights Reserved. No part may be reproduced or transmitted in any form or by any means, electronic, photocopying, or otherwise, without the written permission of MLMIC.
est Ridge obstetrics & gynecology, LLP
3101 West Ridge Road, Rochester, NY 14626 Tel. (585) 225-1580 Fax (585) 225-2040
www.wrog.org
1682 Empire Boulevard, Webster, NY 14580 Tel. (585) 671-6790 Fax (585) 671-1931
Normal and High Risk Obstetrics
Advanced Robotic Surgery
Comprehensive Gynecologic Care
Urogynecology (Board Certified Doctors)
West Ridge OB/GYN is a Center of Excellence in Minimally Invasive Gynecologic Surgery™
Jeroo Bharucha, MD
Cheri Cranston, MD
Tamara DiNolfo, MD
Wendy Dwyer, MD
Marc Eigg, MD
Amanda Gorman, MD
Marc Greenstein, DO
Michelle Herron, MD
Edward Ogden, MD
Rachel Paulino, MD
Bindiya Stancampiano, MD
Derek tenHoopen, MD
24 I VOLUME 5 I 2019 WNYPHYSICIAN.COM