WHILE ON TOUR
COVID-19 Precautions We have established a set of firm but practical safety requirements for our overseas partners to follow in 2021 and for as long as COVID-19 is a threat. These are designed to help protect you as well as our local teams of drivers, guides, National Escorts and others. Guided by the UNWTO (United Nations World Tourism Organisation) and WTTC (World Travel & Tourism Council) as well as local government regulations, our safety protocols cover all aspects of touring, be it travelling, sightseeing, mealtimes or your hotel stays. Measures include personal protection, extensive disinfecting and social distancing. Please see our website for full details, as these are likely to change and evolve over time. Needless to say, for your own protection you will be expected to follow the rules and regulations laid down by the health authorities in your host destination. Rest assured that we will do everything possible to keep you safe on your holiday, while also helping you enjoy every moment along the way!
Tea Plantation, Munnar
Q. Do you allow children on your tours? A. We allow children 12 years and over on our Group Tours. We recommend families with children of any age to consider our Private Tours offering greater flexibility whilst on tour and suitable for any age group. Q. Will I be travelling with passengers from other countries? A. Our passengers generally enjoy the mixture of Australian, British and New Zealand clients on tour. Occasionally we are joined by English- speaking passengers from other countries. Q. What is the average age on your group tours? A. The average age range is 40-65. Younger and older passengers travel with us too. Q. What hours of the day do your tours operate? A. They generally start about 8am and end shortly after your evening meal. Occasionally earlier starts are required to meet ight departures. Q. How do standards abroad compare with Australia? A. We will do our best to ensure that your holiday is safe and trouble-free and we are continually working with our local partners to maintain and improve health and safety standards. Travelling abroad involves new places and new experiences and sometimes this means different safety and hygiene standards to those we are used to in Australia. We therefore ask that you take care;
64
pay attention at all times and use your common sense. You are also requested to refer to notices and follow advice from your National Escort or local guide. Q. Is porterage included? A. Porterage is not included on our group tours to India or Sri Lanka. Q. How does the tipping system work on your tours? A. Tipping is expected in India and Sri Lanka. However this can often lead to awkwardness in knowing when it is appropriate to tip and how much, as well as ensuring you have a suitable amount of change available at the time. For your convenience, and based on many years of experience, Wendy Wu Tours operates a kitty system on our group tours, which your National Escort will collect at the start of the tour. With this, they will take care of all tipping for you. It also ensures that the amounts paid are reasonable for you but still fair for the local people. The amount is stated on each group tour page (and will be advised again in your final documents). Any additional tipping on any of our tours is welcomed at your discretion. Please feel free to tip restaurant staff, porters, or river guides if they performed a special service for you. For tours with fewer than 10 passengers, tipping will be slightly higher than stated on the group tour pages. On Private tours and extensions, we will advise recommended amounts. The specific amounts for tipping contributions will be outlined in your final documentation.
V IS IT
WENDYWUTOURS.COM.AU
WeCare – Health & Safety The enjoyment of your holiday is our highest priority. Wendy Wu Tours is a fully insured and bonded tour operator with comprehensive public liability cover. Working closely with an independent health and safety organisation, we are proactive in our approach by ensuring that hotels used on our group tours regularly undergo comprehensive fire safety, security and hygiene audits. In the unlikely event of a problem or emergency on tour, Wendy Wu Tours has a Crisis Management process in place to support all of our customers. We also have a dedicated 24 hour emergency support number.