Tourism and Hotel Reception 2016-2017
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Tourism New Zealand’s popularity as a global destination continues to grow, as do opportunities in this exciting industry. Tourism is now New Zealand's leading export earner. Learn by seeing our industry in action. Visit our country’s tourist destinations on class field-trips. Or enter the exciting world of hotels on our hotel reception programme. Develop customer service and administration skills that you can take anywhere.
Tourism
Career opportunities
You’ll learn about a variety of areas from marketing to working in an airline or being a travel agent. Learn by using reservations and bookings software used in the industry. Experience our country’s tourist destinations up-close on class field-trips.
> Airport customer service > Cruise ship attendant > Hotel manager > Hotel receptionist > Outdoor recreation guide > Tourist attraction host
Hotel Reception
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Get into the exciting world of hotel work. Develop your reception, administration and customer service skills. Learn from experienced tutors who can link you with job opportunities.
weltec.ac.nz/tourism
Qualification Pathways Hospitality and Tourism This chart shows how you can progress through our programmes. The level you start at is dependent on your academic record and/or previous work experience. The range of programmes provides opportunity to up skill or specialise. For more information on our hospitality options please refer to the programme guide, or visit weltec.ac.nz/hospitality.
Level 3
Level 4
NZ Certificate in Cookery
NZ Certificate in Cookery
NZ Certificate in Food and Beverage (Restaurant and Barista)
NZ Certificate in Food and Beverage (Restaurant services)
NZ Certificate in Tourism (Tourism and Travel) NZ Certificate in Tourism (Operations endorsement)
NZ Certificate in Accommodation (Reception and Portering) NZ Certificate in Hotel Reception
Level 5 NZ Diploma in Cookery (Advanced) with strands in Cookery and Patisserie
Level 7 Bachelor of Applied Management – major in Hospitality Management
Bachelor of Applied Management – major in Event Management
NZ Diploma in Tourism and Travel
Tourism One in ten working New Zealanders is employed in the tourism industry. If you’re keen to travel, Tourism can also be an excellent option for working abroad. You’ll learn by seeing our industry in action. Experience some of New Zealand’s tourism attractions on our field trips.
New Zealand Certificate Tourism (Tourism and Travel)
New Zealand Certificate Tourism (Operations endorsement)
Level 3
Level 4
Start: July 2016. March and July 2017 Length: 17 weeks, full-time Campus: Church Street, Wellington CBD
Start: July and November 2016. July and November 2017 Length: 17 weeks, full-time Campus: Church Street, Wellington CBD
This programme is suited to anyone wanting to start work in the field of tourism. You will gain the foundation skills necessary for entry into this industry, both in New Zealand and overseas. Get hands-on experience with a class field trip and many local visitor attractions.
Focus on the business side of tourism. Take part in a class field trip to Queenstown. Plus visit local attractions. Learn hands-on. This course builds on the Level 3 Certificate in Tourism and Travel. Programme overview
Programme overview > Gain an introduction into the fundamentals of travel and tourism
> Increase your knowledge of business operations including accounting systems
> Learn practical skills in customer service
> Gain an understanding of destination marketing
> Gain experience in ticketing and reservations
> Develop skills in staff management
> Gain an understanding of marketing
> Learn about health and safety requirements
Entry criteria
Entry criteria
A minimum of 40 credits in NCEA Level 1 and NCEA Level 1 literacy and numeracy requirement. International students – minimum IELTS (academic) score of 5 with no band score lower than 5.
Successful completion of the New Zealand Certificate in Tourism (Level 3) or equivalent. International students – minimum IELTS (academic) score of 5.5 with no band score lower than 5. Further study options
Further study options
Certificate in Tourism (Operations endorsement) (Level 4)
Career opportunities Work as a tour guide, tourist attraction host or as a travel agent. Work in visitor centres, airport customer service, rental car companies, or on cruise ships and in hotels. Incorporating the City & Guilds Certificate in International Tourism
New Zealand Diploma in Travel and Tourism (Level 5)
Career opportunities Employment opportunities exist in New Zealand and overseas in a wide range of areas such as theme parks, tourism rental and accommodation businesses, adventure and travel businesses and public and private sector information centres. Incorporating the City & Guilds Diploma in International Tourism
weltec.ac.nz/tourism Programmes and course details may change. Confirm your options by calling a Student Advisor on 0800 WELTEC (935 832).
New Zealand Diploma in Tourism and Travel Level 5 Start: March 2017 Length: 34 weeks, full-time Campus: Church Street, Wellington CBD
Learn about current business practice, event planning and people development. Travel to a regional destination to learn first-hand from local tourism providers. Study the industry, business systems and business development. Benefit from small classes. Learn from experienced tutors. Programme overview > Learn about the different aspects of the tourism industry and its importance to New Zealand and the economy > Develop expertise in planning an event > Grow your marketing and communications skills > Participate in a field trip to investigate how a region develops and promotes its tourism products and services > Develop business plans for new enterprise > Learn how the development of people and systems can contribute to business success Entry criteria NCEA Level 3, with three approved subjects at level 3, made up of 14 credits each OR two approved subjects at level 3, made up of 14 credits each and a minimum of 14 credits at level 3 in Tourism. Literacy – 10 credits at level 2 or above (as specified on the NZQA list), made up of 5 credits in reading and 5 credits in writing and NCEA Level 1 numeracy requirement. Or achieve a level 4 qualification in a related field (for example – NZ Certificate in Tourism and Travel Level 4), or relevant personal, practical, professional or educational experience. International students – minimum IELTS (academic) score of 5.5 with no band score lower than 5. Further study options
Bachelor of Applied Management majoring in Hospitality Management or Event Management (Level 7)
Career opportunities You could work as a supervisor in tourism and hospitality businesses, as a business development coordinator, i-Site host or in other business roles for tourist attractions.
Hotel Reception Get into hotel work. Develop your reception, administration and customer service skills. Explore different aspects of hotel reception and reservation work. Learn from experienced tutors who can link you with future job opportunities.
New Zealand Certificate in Accommodation Services with strands in Reception and Portering Level 3 Start: March 2017 Length: 17 weeks, full-time Campus: Cuba Street, Wellington
Welcome guests to New Zealand. Work in the accommodation industry. You'll develop professional reception, administration and customer service skills. You'll learn through role-plays of customer interactions. Benefit from small, friendly classes. Wear a professional uniform. See the industry in action by visiting hotels and other establishments. Check out local tourism attractions so you know about them when guests ask. Plus you'll gain transferable skills you could use in hospitality or business administration roles. Programme overview > Gain skills in customer service > Develop your communication skills > Learn about effective problem solving in the reception environment > Learn the techniques for successful sales and marketing Entry criteria NCEA Level 1 numeracy and literacy. International students – minimum IELTS (academic) score of 5.5 with no band score lower than 5. Further study options
New Zealand Certificate in Hotel Reception (Level 4)
New Zealand Certificate in Tourism and Travel (Level 4)
Career opportunities
New Zealand Certificate in Hotel Reception Level 4 Start: July 2016. July 2017 Length: 17 weeks, full-time Campus: Cuba Street, Wellington
Enter the exciting world of hotels. Work in New Zealand and overseas with an internationally-recognised qualification. This is the next step up from the Level 3 certificate and is focused on hotel reception. You'll gain specialist skills to work in hotels. Programme overview > Learn how to operate software used in the hotel industry > Complete practical work and gain real insight into working in a hotel; this includes housekeeping, portering, and reception > Learn specific arrival, departure and reservations processes for hotels Entry criteria NCEA Level 1 numeracy and literacy. International students – minimum IELTS (academic) score of 5.5 with no band score lower than 5. Further study options
New Zealand Diploma in Tourism and Travel (Level 5)
Bachelor of Applied Management, majoring in Hospitality Management or Event Management (Level 7)
Career opportunities Employment opportunities exist in the front office of hotels, and there is the opportunity to travel overseas (with an internationally recognised City and Guilds qualification). Be a sole charge receptionist or work as part of a larger hotel team.
You can find work in hotel or hospitality reception or transfer your skills and knowledge to many other areas of customer service and general business administration.
Incorporating the City & Guilds Diploma in Reception Services
weltec.ac.nz/hotelreception Programmes and course details may change. Confirm your options by calling a Student Advisor on 0800 WELTEC (935 832).
Hospitality Management Learn how to manage hotels, restaurants, tourist attractions, cruise ships and more. Gain the real-world business skills you can use in New Zealand or overseas.
Bachelor of Applied Management Level 7 Start: March 2017* Length: 3 years, full-time Campus: Petone and Church Street, Wellington
WelTec’s industry experienced tutors will equip you with the skills and knowledge you need to succeed in the dynamic and changing environment of business management both in New Zealand and internationally.
Tourism related majors: Hospitality Management Demand for Hospitality Management graduates continues to increase in New Zealand and overseas. This major adds specialist knowledge and skill in food and beverage and accommodation to a broad foundation of business management, which opens up an assortment of career paths within a dynamic and vibrant industry as well as adjunct service providers. Event Management Create and manage successful events as well as developing specialist skills to ensure that entertainment, conferences and marketing events run smoothly.
Programme overview You will develop a breadth of business knowledge and expertise including a historical perspective of business development in New Zealand and an understanding of multicultural influences on business operation. You will gain the understanding necessary to implement sustainable focused business practices. Your programme of study will enable you to be part of a co-operative education project which will see you graduate ready for employment, able to make an immediate contribution to the business environment. Majors include Hospitality Management, Event Management, Accounting, Human Resources, Sales and Marketing and Strategic Management. Students will also be able to complete a double major. Career opportunities You may find careers leading into a wide range of hospitality and tourism industries both in New Zealand and overseas including hotel and motel management, restaurants, café and catering operations, tourism and adventure businesses, theme parks and cruise ship companies. * This programme is administered by the School of Business.
Other majors you can study: Accounting Working as a managerial accounting professional your expertise and assistance will help managers create and implement financial strategies. Human Resources Management New Zealand business has a constant need for qualified human resource managers, who are responsible for an organisation’s workforce in both public and private sectors. Sales and Marketing Sales and marketing management could see you with a key role in planning, directing and developing the promotion and sale of an organisation’s goods and services. Strategic Management As a professional in strategic management you will play a part in the analyses of major initiatives taken by senior management in many areas of both private and public sectors.
weltec.ac.nz/business Programmes and course details may change. Confirm your options by calling a Student Advisor on 0800 WELTEC (935 832).
Programme Structure for Hospitality Management Major
TRI 1
Business Computing
Business Heritage, Culture and Sustainability
AM5101
Commercial Law
Economics AM5104
AM5103
YEAR 1
AM5102
TRI 2
AM5105
AM5106
Applied Management
Research Methodology
AM6201
AM6202
YEAR 2
TRI 1
Introduction Introduction to to Accounting Marketing
Management Professional Communication AM5107 AM5108
Food and Front Office Beverage Operations Operation Management Management HM6001 HM6000
Hospitality + 2nd Major Major Elective compulsory or Elective
+ 2nd Major compulsory or Elective
+ 2nd Major compulsory or Elective
TRI 1
Food and Beverage Management
Accommodation and Facilities Management
+ 2nd Major compulsory or Elective
+ 2nd Major compulsory or Elective
HM7002
HM7001
YEAR 3
TRI 2
Co-operative Education Project TRI 2
AM7301
= Compulsory
= Major
= Open Electives
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Contact us. Right here Petone 21 Kensington Avenue, Petone Private Bag 39803, Wellington 5045 Fax: (04) 920 2401 Wellington CBD Campus 11–17 Church Street (off Boulcott Street) Wellington Hospitality Campus 52 Cuba Street, Wellington CBD
0800 WelTec (935 832) information@weltec.ac.nz www.weltec.ac.nz facebook.com/WelTec instagram.com/WelTecNZ
DISCLAIMER
The information contained in this programme guide describes the courses we intend to offer. The information is correct at the time of printing (June 2016). Please note that programmes and courses are subject to change.