before you contact us...
BATHROOMS
tell us... bath/basin water leaking
G
BASIN G
tap
If water is near electrics, DO NOT TOUCH. Turn electricity off at consumer unit main switch.
G
Are electrics affected?
G
Where is leak (bath or basin)?
G
What is affected (waste pipe/trap, pipe or tap)? See diagrams opposite.
G
If pipework is affected, is it hot or cold supply pipe or waste pipe? See diagrams opposite.
Stop leak causing more damage.
supply pipe
MAINTENANCE AND REPAIRS
You may find the following diagrams and instructions useful when reporting a repair
7
bath/basin blocked
waste trap G
What is blocked (bath or basin)?
G
What caused the blockage?
BATH wall tiles or splashback
overflow
sealing strip
plug to waste trap and pipe
bath or basin damaged/broken G
What is damaged (bath or basin)?
G
What is affected part made from (metal, plastic or china etc.)?
G
If a bath panel is affected, which panel (side or end panel)?
G
Does it need to be replaced or refixed?
side panel end panel
damaged wall tiles
BASIN sealing strip
G
Where are tiles?
G
Are they loose, broken or damaged?
G
How many are affected?
G
What size and colour are they? How did it happen?
G
bath panel loose
wall tiles or splashback
overflow
G
Which bath panel is affected (side or end panel)?
seal failed around bath, basin or sink
pedestal
Customer Service Centre 01962 840 222 e-mail housing@winchester.gov.uk website www.winchester.gov.uk
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